AT&T

ATT promised me a promotional price back when I originally got service in March/AprilThere has been issues with either billing or services since I set up services to get a bundled internet and cable back in March / April and when the technician arrived it was the following day after they were scheduled to come outDespite the fact that they were a day late, when the technician called me I rushed over to my house to meet with themThe technician spent about hours trying to get the internet and cable working and he told me that there was a greater chance of not getting the cable to working than it was to get it workingSo I told the tech to just atleast get the internet working, he said that he would try again to get the internet working The tech went outdoors and never returned to tell me that he was unsuccessful getting it workingSo when I noticed that he was gone I decided to call the number he had called me from and asked him what was going onHe said that he was unable

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After years of having the same phone number, on Friday, April 8th, 2016, AT&T terminated our home telephone land line service without our knowledge or consentWhen we tried to get an answer as to why our number had been taken away from us and assigned to a business down the street from us, we were told that we had canceled our serviceThis is not trueNo one in our home ever told AT&T to turn our phone service offWe have tried to get answers from AT&T, but no one seems to know what?s going onWe even went into their store to make a complaint, but they would not take one from us Again, this was a phone number that we had for yearsAnd now, we have been left without a working security system that can?t call out in the event of a burglary or fireAnd because I am a recent heart tra

To whom it may concern: The past week dealing with Direct TV and AT&T for the bundle deal has been a living hellSince July 25th, I have spent over hours of my time going back and forth with customer service representatives trying to figure out why they keep changing my account every day to a different price, package, and why my credit has changed when I only have had service for daysI've have been transferred to one person to the next, customer service agents have hung up on me because they don't want to be bothered, and I'm told a different story every time I speak to a new customer service agentBelow is a timeline of the time I have wasted on the phone accomplishing absolutely nothing July 25th 12:14pm 12mins 2:09pm 23mins 2:33pm mins Agent hung up 2:38pm 32mins 4:02pm 30mins Agent hung up 4:35pm hour 16mins Agent hung up 5:52pm hour 58mins 7:52pm mins Agent hung up 8:48pm hour mins July 26th 12:39pm 32mins 1:26pm 37mins 2:04pm 39mins July 27th 5:

In October I decided to switch my cable and internet from Time Warner to AT&T One of the things that was attractive to me was the fact that they promised a 'rewards card' for $ In my conversation with the rep, I was told that they would mail me the $VISA rewards card so I switched Today I called to see where the card is They informed me that my card had expired (after I had spoken with [redacted] (from India, I assume), then [redacted] and lastly with the supervisor***.At no point, when I was signing up for new service, was I told that I had to jump thru any hoops to get my rewards card nor was I told that there was an expiration date.This is a SCAM! Obviously, they tell you about the rewards card and when the card 'expires' they save $per customer!! Who knows how much AT&T steals from customers by doing that I'm sure a lot of people just let it go and not complain I think it's a devious way to do business and, when my contract is up with them, they will nev

When I first signed up with AT&T I was suppose to get $off for month, which would make my bill around $a monthFor the last four month now I have been receiving statements for over $When I contacted them, they said they would make adjustment to reflex the amount I should be creditThat never happen! Now they are telling me that the system can not credit me and that they will extend that credit amount to two month after my contact is overThe problem with that is I do not want to continue my contract with them once it is over because we are not satisfy with the service (slow internet, bad tv reception)So now they are making me pay for something which I am entitled to and forcing me to stay with them for two extra month, if I could I would had discontinue this service a month after we signed upI do not want this amount to go against my credit report, but it seen like they just refuse to take the $off my bill Account_Number: [redacted]

We moved in to a new construction home on July 27,AT&T technician came out to install service, on July 30th and said that he couldn't get it done, something was missingI had to call times to get someone back out to finish installationAbout a week later technician came out and installed it, dragging the cord across empty lots and said someone would come bury the cord by August 11thNobody came to bury it and I called multiple times and was transferred to various departments, placed on hold and sent to escalationsI urged ever agent I spoke with that our cord was exposed and would be cutDuring one conversation with a supervisor I inquired about wireless extenders we were promised for free when we signed upThe supervisor said "let's send a technician out to make sure all is working correctly first" I said okTech showed up on 8/24th and when he left, I got an email invoice for $on demand dispatchI called immediately and agent [redacted] and supervisor [redacted] as

I have accounts with [redacted] (TV ,Internet and recently added cell phone) I moved from [redacted] to [redacted] on Dec29th I put in a request to have all my services transferredI was told my internet service was not available in the area of my new house but I could get DSLI agreedI was told DSL was a self installation and I would receive the modem in the mail but they setup a request to have a tech come out and set up our outside phone lineAfter a week there was no tech that came out so I called AT&T on the 11th inquiring about the installationI was told that request was canceled because DSL is not available in my area that it was universeAt this point I'm beginning to get a little annoyed because I had this conversations prior to setting the installation for DSLThe repperceived to tell me that the DSL appointment was cancelled and that she would be setting an appointment for universe installation and that would be for the 18thDisgusted I hung up t

Please see below I signed the contract for internet and direct TV for years about $per monthIt's about one year now and the bill went up to $160.00..I called customer service to discuss the bill and they told me my promotion expired..but they can't explain to me why..if I signed the contract for years it hadto be the same I don't understand when you in the contract and I don't get what about the promotion you talking about..I asked to talk to supervisor and she told me oh your contract with direct TV for years, not At&T and I told so if you said I am no longer contract with At&T I can cancel and looking for other company ? And she said she will transfer to loyalty department ..and some one answer the phone with out knowing my situation..I had to start my stories again and he told me he will transfer me to the different department ..I knew it right away they are playing game to transfer me around and end up to Spanish que like they did beforeI really needed some one loo

We were costumers for several years but decided to cancel the plan on 10/19/There were lines on the account and one of the accounts purchased an att [redacted] on 10/08/When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be chargedMy sister tried to return the phone to different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phoneI took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last dayMy wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a [redacted] there would be no chargeThe following week we logged in to the account and the phone charge, since then we called times, and was always told not to worry there would be no chargeWe requested auto payment to be removedToday, 11/14/16, I logged in and there was a charge for $for the phoneI called and was told the phone was received on 11/9/but unable to process a refundATT is stealing $708.82, left me on overdraft and my bank is also charging $in overdraft feesI need my money back ASAP, I have no money left! no one can give me answers! We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over hr and always being transferred to different people with no solutionUntil we got tired and moved to [redacted] PLEASE HELP!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August X XXXX I used the [redacted] website via my mobile phone (not an [redacted] phone) to order home internet and television serviceAccording to the website my home was already able to receive all services and an installation date of X-was madeOn X-no one showed up to installWhen I contacted they did not give a reason and rescheduled me for 8-Direct TV was installed 8-and they said they'd be back within days to place my satellite on a poleIt still has not been placed on a poleAlso that day I was told there was no fiber optic to my house (even though on 8-I was told there was) and a work order would be placedI was then rescheduled for today 9-(more than weeks since my initial order) and when the tech came to install today he said the fiber optic was laid but was not

Billing Problem, contract problem with AT&T internet service I have filed a complaint with AT&TI agreed to a term of 30$ a month for basic internet according to their plan and I will keepWithin months later, they changed the bill to 40$ a month AND they took 20$ extra within the months they did NOT charge me forThey took my bill at 60$ for the month of July instead of previous month of May/June Now I am frustrated because if someone agrees me 30$ a month on CONTRACT and then changes to 40$ a month it is NOT FAIR to meI am sick and tired of this I should have stayed with my previous internet providerThey tricked me!!! If they told me 40$ in the beginning I would NEVER agreed it, they told me 30$ beginning and somehow changed the bill upThats a CONTRACT they breached with me!!! My settlement is I want their bill to be at 30$ a month OR I will cancel this AT&T service and want my full money that I paid them back!!!!! I am tired and depress regarding my job an

att let someone use some of my infomation to open up att uverse at there house, and let them charge my credit card to my account,I got tranferred alot I got charged many time for a total of from atti dont have att, I called they said that it was not my account even though it was my infomation being used to open the account, I got transferred about times and was on the phone for a total of and half hours on the phone trying to explain that people where using my email, my credit card and my phone number, I did cancel the card, they said that my social security number wasnt used and they cant do anything since it was not my name on the account but I told them that my infomation was being used they said that they cant really do anything about it, but after a long time, I got someone who was willing to help, but then again I got another email stating that I had a service call, I didnt not call or email or set up a service install, so I called again and after another hour on th

Absolutely awful serviceGetting messages and call to days LATE, after trips to store and hours on the phone (Disconnected by them twice) they tell me that because I still receive my texts and voicemails *eventually [redacted] that they not responsible and I am getting exactly what I paid forNever offered a fix, an apology or even a small creditAny smaller company would be out of business with the crap serviceDO NOT USE

[redacted] opened a new account for me against my wishes And they billed me for it.The account was for a phone landline that was NEVER activated A technician never even came to my home to set it up.Regarding only the landline phone account.Your system won't let me input the account number!Please make sure that account is closed and that I get reimbursed for the $ that AT&T forced me to pay.Thank you, [redacted] @gmail.com

Service Type: Residential ServiceAccount: 0442Account: 0442Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My nmae is [redacted] and I am a qaudraplegic I have a contract for exemptions of phone use for my disability I am indigent so I qaulify for lifeline They are none stop harrassing me every month about their services they provide We have a contract in place for exemption for operator assistance calls and assistance They refuse to acknowledge my lifeline paperwork that was filled out 11-15,as well as breaching the contract by charging me for the exemption calls This harrassment has been ongoing for over five years I almost died, becuase of their rudeness, while trying to call through the operatorThis company fails to believe that people like me have rights and should not be harrassed or over charged They are not a good member, of the United States Thank you, [redacted] *

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have spent about hours on the phone and in person at the AT&T kiosk in Mayfair Mall, [redacted] trying to get my DirecTV and AT&T U-verse installation corrected I wanted wired satellite service, and they installed wireless The tech said that it was required, and charged me an additional $for the wireless package, but in actuality we had DirecTV before AT&T owned it and, at that time, there was no problem wiring the satellite to each TV I was not told about the $charge before AT&T came to do the installation Now, AT&T has incorrectly charged us an additional $for our service, and I called Customer Service to try to figure out why the additional charges were made, even though we received a separate bill for $for the DirecTV After spending another hour on

Watch your bills closely! If you are a paperless customer they add services that you did not authorize and tell you "we sent you a letter" Then they double bill you in order to "credit" you for the service I have a combined bill with AT&T and DirecTV; it is amazing how each month the bill is more I cannot wait for my phone contracts to be up so that I can change companies Maybe I won't wait

Service Type: Business ServiceAccount: XXXXXXXXXX-XXXAccount: XXXXXXXXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 2016, At&t Charged me $without a notification for a repair/service that was never done I saw a charge for $on my card from At&TWhen I called to inquired about the charge, they told me that it was for some repair that was doneIn May AT&T technician came out but the only took out the phone wire from phone jack and put it back inIt literally took him seconds! No one told me that they will charge us $for thisOtherwise, I would have never agreed on itSo when AT&T told me that this charge was for that sec that technician spent at my store, I was shockedI asked for more information on what was done, so they kept transferring me from one department to the otherI waiting hours first time before they disconnected my phone and hours the next timebu

Not disclosing charging of feesRefusal to fix a bill to the prior quoted amountNot notifying of rate increasesNo notation of accountHangups First, I was charged a service activation charge without notificationIt was double chargedWhen I called, I was handed to a supervisor who then hung up on me and didn't remove the charges as promisedDidn't even notate the accountI found this out when I talked to them again the next dayThey removed the charges despite the lack of notes, but refused to do anything else for meI was told my bill would be a certain amount, but it ended up being $moreOn top of this, rates have been increased with notificationI was then transferred to their collections department without my authorization of the transfer, making me feel as if this was done because your representative didn't want to deal with me anymore.

I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off disco I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off discount for months I decided to call AT&T about their internet service in Dec and this is where the lies began and I have been being overcharged for the last months 1st Lie I call about AT&T internet I asked if the Fiber service was in my area and the rep that I spoke to that day in Dec advised that it was and stated that since I already had direct tv service that I would have unlimited internet When the installer came to my house he stated that Fiber was not yet in my area, I still went through with the install 2nd Lie I looked at my bill the first month and it was not unlimited I called and asked and the rep stated that I needed to combine the billing for my internet and tv to