AT&T

AT&T Wireless held my phone hostage even though I owed them no fees As a result, I had not ability to make or receive phone calls with my new carrier This hurt and posed risk to my pregnant wife and two kids, as well as to the people that work for me

Agent made several mistakes with new order and ATT will not honor any of it Called ATT because of a promotion I received for internet and phone Agent quoted me a specific price for a level of service (internet, phone)After telling me that if I bundle TV there was another promotion and I would get the package at a month and $in Visa gift cards When I received the Order summary the internet speed was not and the package was $more a month with the first bill being over $which she never told meAll the installation costs were supposed to be waived but apparently they were not Upon calling ATT to clarify I was quickly told I should cancel my service as they won't be able to honor the package priceI suggested they check the recorded phone call so they can definitely verify I was also told that the Summary emails are problematic and incorrect which of course leaves the consumer with no correct documentation of what was actually orderedI'm glad

AT&T UNDERHANDED PRACTICES DO NOT DO BUSINESS WITH AT&T!!!!!!!!!!!!!!! AT&T requires a contract when a customer first installs their equipment That is understandable in today's environment However, they renew and extend this contract without the customers knowledge or approval Case in point: I have AT&T internet and Direct TV which is combined into one bill each month I have been a customer of Direct TV for years I also have equipment protection in the event of some failure Of course for this protection plan I get to pay an extra premium When a piece of equipment fails AT&T/ Direct TV will gladly replace the failed equipment which is a good thing But here is the underhanded business practice Even though I have paid for a protection plan, when equipment is replaced due to a failure of AT&T's system, AT&T automatically commits the customer to another year contract without the knowledge of the customer This is not correct mainly because I have already paid for a protection plan Bottom line, AT&T conducts unacceptable business practices and has no loyalty to their customers

I have been lied to about my speed and the internet service for almost a year and the phone service has another persons name on it and the price I am tired of the smart mouth liars at this company who lie about the products and service when you call or sign upI have been taken advantage of this company for a yearI was told I would have fiver internet and phoneI was told I would have a certain megabyte and I never did, I looked at my bill and I ahve dial-up, dialup for internet!! I was told they would bury the cable outside they never did, I was told I would have certain discounts, they disappeared once they came out here to upgrade me and found out they could not then all of a sudden my account went from being with the, for a year to being a new customerThe technician lied about my services and he took away my high speed internetI want a full refund and a apology

In October I decided to switch my cable and internet from Time Warner to AT&T One of the things that was attractive to me was the fact that they promised a 'rewards card' for $ In my conversation with the rep, I was told that they would mail me the $VISA rewards card so I switched Today I called to see where the card is They informed me that my card had expired (after I had spoken with [redacted] (from India, I assume), then [redacted] and lastly with the supervisor***.At no point, when I was signing up for new service, was I told that I had to jump thru any hoops to get my rewards card nor was I told that there was an expiration date.This is a SCAM! Obviously, they tell you about the rewards card and when the card 'expires' they save $per customer!! Who knows how much AT&T steals from customers by doing that I'm sure a lot of people just let it go and not complain I think it's a devious way to do business and, when my contract is up with them, they will nev

We moved in to a new construction home on July 27,AT&T technician came out to install service, on July 30th and said that he couldn't get it done, something was missingI had to call times to get someone back out to finish installationAbout a week later technician came out and installed it, dragging the cord across empty lots and said someone would come bury the cord by August 11thNobody came to bury it and I called multiple times and was transferred to various departments, placed on hold and sent to escalationsI urged ever agent I spoke with that our cord was exposed and would be cutDuring one conversation with a supervisor I inquired about wireless extenders we were promised for free when we signed upThe supervisor said "let's send a technician out to make sure all is working correctly first" I said okTech showed up on 8/24th and when he left, I got an email invoice for $on demand dispatchI called immediately and agent [redacted] and supervisor [redacted] as

Please see below I signed the contract for internet and direct TV for years about $per monthIt's about one year now and the bill went up to $160.00..I called customer service to discuss the bill and they told me my promotion expired..but they can't explain to me why..if I signed the contract for years it hadto be the same I don't understand when you in the contract and I don't get what about the promotion you talking about..I asked to talk to supervisor and she told me oh your contract with direct TV for years, not At&T and I told so if you said I am no longer contract with At&T I can cancel and looking for other company ? And she said she will transfer to loyalty department ..and some one answer the phone with out knowing my situation..I had to start my stories again and he told me he will transfer me to the different department ..I knew it right away they are playing game to transfer me around and end up to Spanish que like they did beforeI really needed some one loo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August X XXXX I used the [redacted] website via my mobile phone (not an [redacted] phone) to order home internet and television serviceAccording to the website my home was already able to receive all services and an installation date of X-was madeOn X-no one showed up to installWhen I contacted they did not give a reason and rescheduled me for 8-Direct TV was installed 8-and they said they'd be back within days to place my satellite on a poleIt still has not been placed on a poleAlso that day I was told there was no fiber optic to my house (even though on 8-I was told there was) and a work order would be placedI was then rescheduled for today 9-(more than weeks since my initial order) and when the tech came to install today he said the fiber optic was laid but was not

We were costumers for several years but decided to cancel the plan on 10/19/There were lines on the account and one of the accounts purchased an att [redacted] on 10/08/When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be chargedMy sister tried to return the phone to different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phoneI took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last dayMy wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a [redacted] there would be no chargeThe following week we logged in to the account and the phone charge, since then we called times, and was always told not to worry there would be no chargeWe requested auto payment to be removedToday, 11/14/16, I logged in and there was a charge for $for the phoneI called and was told the phone was received on 11/9/but unable to process a refundATT is stealing $708.82, left me on overdraft and my bank is also charging $in overdraft feesI need my money back ASAP, I have no money left! no one can give me answers! We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over hr and always being transferred to different people with no solutionUntil we got tired and moved to [redacted] PLEASE HELP!

I have accounts with [redacted] (TV ,Internet and recently added cell phone) I moved from [redacted] to [redacted] on Dec29th I put in a request to have all my services transferredI was told my internet service was not available in the area of my new house but I could get DSLI agreedI was told DSL was a self installation and I would receive the modem in the mail but they setup a request to have a tech come out and set up our outside phone lineAfter a week there was no tech that came out so I called AT&T on the 11th inquiring about the installationI was told that request was canceled because DSL is not available in my area that it was universeAt this point I'm beginning to get a little annoyed because I had this conversations prior to setting the installation for DSLThe repperceived to tell me that the DSL appointment was cancelled and that she would be setting an appointment for universe installation and that would be for the 18thDisgusted I hung up t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have spent about hours on the phone and in person at the AT&T kiosk in Mayfair Mall, [redacted] trying to get my DirecTV and AT&T U-verse installation corrected I wanted wired satellite service, and they installed wireless The tech said that it was required, and charged me an additional $for the wireless package, but in actuality we had DirecTV before AT&T owned it and, at that time, there was no problem wiring the satellite to each TV I was not told about the $charge before AT&T came to do the installation Now, AT&T has incorrectly charged us an additional $for our service, and I called Customer Service to try to figure out why the additional charges were made, even though we received a separate bill for $for the DirecTV After spending another hour on

att let someone use some of my infomation to open up att uverse at there house, and let them charge my credit card to my account,I got tranferred alot I got charged many time for a total of from atti dont have att, I called they said that it was not my account even though it was my infomation being used to open the account, I got transferred about times and was on the phone for a total of and half hours on the phone trying to explain that people where using my email, my credit card and my phone number, I did cancel the card, they said that my social security number wasnt used and they cant do anything since it was not my name on the account but I told them that my infomation was being used they said that they cant really do anything about it, but after a long time, I got someone who was willing to help, but then again I got another email stating that I had a service call, I didnt not call or email or set up a service install, so I called again and after another hour on th

Service Type: Residential ServiceAccount: 0442Account: 0442Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My nmae is [redacted] and I am a qaudraplegic I have a contract for exemptions of phone use for my disability I am indigent so I qaulify for lifeline They are none stop harrassing me every month about their services they provide We have a contract in place for exemption for operator assistance calls and assistance They refuse to acknowledge my lifeline paperwork that was filled out 11-15,as well as breaching the contract by charging me for the exemption calls This harrassment has been ongoing for over five years I almost died, becuase of their rudeness, while trying to call through the operatorThis company fails to believe that people like me have rights and should not be harrassed or over charged They are not a good member, of the United States Thank you, [redacted] *

Billing Problem, contract problem with AT&T internet service I have filed a complaint with AT&TI agreed to a term of 30$ a month for basic internet according to their plan and I will keepWithin months later, they changed the bill to 40$ a month AND they took 20$ extra within the months they did NOT charge me forThey took my bill at 60$ for the month of July instead of previous month of May/June Now I am frustrated because if someone agrees me 30$ a month on CONTRACT and then changes to 40$ a month it is NOT FAIR to meI am sick and tired of this I should have stayed with my previous internet providerThey tricked me!!! If they told me 40$ in the beginning I would NEVER agreed it, they told me 30$ beginning and somehow changed the bill upThats a CONTRACT they breached with me!!! My settlement is I want their bill to be at 30$ a month OR I will cancel this AT&T service and want my full money that I paid them back!!!!! I am tired and depress regarding my job an

[redacted] opened a new account for me against my wishes And they billed me for it.The account was for a phone landline that was NEVER activated A technician never even came to my home to set it up.Regarding only the landline phone account.Your system won't let me input the account number!Please make sure that account is closed and that I get reimbursed for the $ that AT&T forced me to pay.Thank you, [redacted] @gmail.com

Absolutely awful serviceGetting messages and call to days LATE, after trips to store and hours on the phone (Disconnected by them twice) they tell me that because I still receive my texts and voicemails *eventually [redacted] that they not responsible and I am getting exactly what I paid forNever offered a fix, an apology or even a small creditAny smaller company would be out of business with the crap serviceDO NOT USE

We were outright lied to by the retention department of ATT 1/26/Our service was disconnected due to a payment that was returned in December by our bank that have been paid in SeptemberAfter asking for clarification I I said I just wanted to disconnect service and was transferred to the retention departmentAfter explaining the issue, the employee informed me that if I would pay $that day and make a payment arrangement for the remaining balance of and $that they would restore serviceIt was obvious to the employees that the bank had made a mistakeI paid the money and then called back in to have service restored and was told that retention had lied to me and that they did not have the authority to make the arrangementsI was refused when I ask to be connected with retention and told that service would not be restored until the total balance was paidWe paid $because we were lied to and then the company would not stand behind what constitutes a verbal contr

I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off disco I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off discount for months I decided to call AT&T about their internet service in Dec and this is where the lies began and I have been being overcharged for the last months 1st Lie I call about AT&T internet I asked if the Fiber service was in my area and the rep that I spoke to that day in Dec advised that it was and stated that since I already had direct tv service that I would have unlimited internet When the installer came to my house he stated that Fiber was not yet in my area, I still went through with the install 2nd Lie I looked at my bill the first month and it was not unlimited I called and asked and the rep stated that I needed to combine the billing for my internet and tv to

AT&T [redacted] charged for an installatoin that didn't happen and won't put the money back into my accountI had to dispute the charge with my credit card companyI do not recommend this service

I was told my bill would never hit over 110 and now it keeps slowly creeping past it. Was basically told too bad so sad by the "Manager" I called and talked to FR7837 on May 1st 2017 he told me my bill would never go over 110 no as it went up, I basically got told I was an it for calling as billing is subject to change by MJ1853 this lady should be fired. She has no right being a manager..