AT&T

I pulled my credit report and saw that I was charged dollars for equipment that was returned when I moved and unpaid balance I have services on at to different homes I moved out of second home and maintained at&t services at my main homeWhen I moved I returned equipment and paid remaining balance form second homeI still have att at main home and have never had my services interrupted or received mail that they did not receive equipment back or that I still owed a balance on the other accountI pulled my credit report today and noticed there was a balance of unpaid owing to att I called and asked creditor what is this as I still has services on my main account and there as never been any notice to me that I owed any thingI want theses items taken off my credit report immediatelyI have always paid my bill and if there was a balance owing I have never stopped services at my main homeThis is the time I have had to put in a complaint with Revdex.com because of ATT b

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am upset and completely outraged by AT&T's billing practicesI have had AT&T wireless internet and television bundle service since approximately November 29, For months of this service bundle, I was quoted a total bill of $before taxes and feesSince November 2017, I have been an on-time payer to AT&T with very few complaints to the company I received a "Note" in my AT&T account portal in November 2018, claiming I had until November 27, to make changes to my service package before my then-current 12-month promotional service discount expiredI promptly changed my service package on November 27, (as requested by AT&T) and during the process of making new service selections, was quoted a rate of approximately $monthly for my new service package - to include bundle

Constant harassing to complete contract sign up for U-verse serviceI did not sign up for this service and thought this issue closed weeks ago with updates made to my account with new PIN number and security questionsThey called me yesterday just before I arrived home from out patient surgery from the hospitalI called to quickly make sure it was still resolvedNothing had been done and could not get a hold of Customer Loyalty Manger to properly close and resolve Product_Or_Service: None Order_Number: N/A Account_Number: N/A

I have been an [redacted] customer for a whileI have had problems every month with the amount I am being billedMy plan is for per month recurring fee, however for at least the last month my [redacted] has been 100.XX-XXX.00, and I called to simply ask whyA representative explained because my payment was late that I have incurred a service reconnect fee and a late feeI could not understand why my [redacted] keeps going upI spoke to a rep in January that assured me the problem was fixed, however it was notI just called yesterday which was 07/27/and spoke to a rep that actually transferred me to the billing department to make a dispute Well I spoke with a lady there and all she offered to is refund me That was very nice but the problem is the for months I have been late because they had been sending my [redacted] to an email address that is no longer activeSo I finally requested help from a Supervisor and explained the situation, she advised me that if I have to call

fraudulent billing Dear Revdex.com, I sincerely need your helpAt&t is trying to fraudulently bill me (and now they are threatening with collection agency) for the service I have not used since May 5thOn May 5th they upgraded my service to Uverse, for which I am faithfully and promptly paying, yet they are billing me for the old account that I used to have for the old Internet and no longer haveI spoke with them on the phone about times about this issue, and each time the representative assures me that the problem is fixed, but unfortunately that is a lie and they are trying to unlawfully collect money from me I do not owePlease help me deal with those criminals! Thank you so very much

My complaint is against AT&T customer service and the refund officeI closed my AT&T account in early JanuaryAccording to AT&T the account was closed on January I asked when will I receive my refund they said it would take days from when the account is closedI called back around mid March, spoke to a rep and he couldn't give a straight answerI asked for a supervisor and I got was the rep telling me that supervisor said I would be getting the refund at the end of March that according to his calculation I should receive the refund at the end of March which would be the end of daysI called again around the first week of April, [redacted] from the refund office said that AT&T waits days to review the account from Jan to Febuary then it counts days there afterThat I should have a check in the mail by the end of AprilOn May 5th I spoke to [redacted] , she started to tell me that I had to wait days so that AT&T can review the accountI had to stop her and t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We want to complain AT&T's services In November 2016, we bought the AT&T packaging which included Direct TV and InternetSince we are member of AAA, we got their advised price of $for both Direct TV and Internet for two year contractThe price took effective immediately, and we started to pay $for both Direct TV and Internet services I found out in March 2017, that my name on the bill from Direct TV was misspelled, so I called Direct TV to make the correctionInstead of just correcting the name, Direct TV de-bundled Direct TV and Internet services, and AT&T started to charge separately and increased the price dramatically to $per monthThe latest bill we received which was issued on Nov20th 2017, is $for both services We called AT&T hotlines quite a few times and th

AT&T HAS THE WORST CUSTOMER SERVICE EVERI HAVE BEEN ON THE PHONE WITH THEM OVER THE LAST HOURS AND AFTER SPEAKING TO A 4TH PERSON, THE "MANAGER" THEY SAY, HE STARTS TELLING ME HOW THE LINE KEEPS CUTTING IN AND OUT BUT YET I WAS ON THE PHONE WITH OTHER PEOPLE AND NO ONE ELSE HAD AN ISSUESO HE GOES TO "CHECK THE LINE" HE COMES BACK AND SAYS HELLO HELLO AND THEN "CLICK" THE CALL DROPSWAY TO GO AT&T CUSTOMER SERVICE, ESPECIALLY A MANAGER AT THATIT'S SAD WHAT WE AS CUSTOMERS GET PUT THROUGH AND WHAT WE DEAL WITH TO STILL GET THE SERVICE THEY PROVIDEMY ACCOUNT NUMBER SUPPOSEDLY IS, [redacted] IF THERE IS ANYONE THAT HAS ANY CUSTOMER SERVICE LIKE HABITS LEFT, PREFERABLY A MANAGER OR SOMEONE HIGHER, I WOULD APPRECIATE A CALL BACK SO WE CAN GET THINGS STRAIGHTENED OUTTHE SERVICE I HAD WAS TERRIBLE FROM ALL PEOPLE

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When we first decided to switch to U-Verse, we negotiated to have the installation fee waived since we've been a long time customer of At&TThey agreed, but my dad, the account owner, didn't get the name of the rep who agreed to this Now we switched over and they charged us for the installation fee anyway, threatening to cut off service if we didn't paySo we had no choice but to payWe paid and checked that we paid with a phone rep, but 50% of my internet is still blocked offThen when talking to a rep on social media, they said we still owe $40+ more These strong-holding methods are disgusting and repulsiveConsidering that most places record all phone calls for "quality control purposes," they should have proof of all this and they're just unwilling to verify Product_Or_Service

Our monthly bills from AT&T arrive in the mail with barely a week before payment is dueWe would prefer bills arrive sooner and not a week before AT&T mails us our monthly bills which arrive only week before they're due We tried switching to e-mail bills, but even they are only sent out within days before they're due I tried calling to complain about the late billing notices, but all I was told that that was AT&T's policy to mail out bills only days before the due date and there was nothing I could change this I do feel that AT&T is trying to use their late bills to pressure us to setup automated payment withdrawal from a bank account All other companies that bill us [redacted] send us bills with at least weeks notice before they're due, so I do not understand why AT&T only gives us a few days notice for our monthly bill It is very stressful waiting to see when exactly AT&T will actually tell us our monthly bill and for us to prepare payment

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family and I lived at [redacted] XXXXX before we were impacted by hurricane harvey which made us to move out of the house in August 28, In April I informed AT&T about my intentions to switch to Direct TV so they gave me their final bill in May which I paid fullyThey also asked me to return their equipment via UPS, which I did at the UPS store on Mason Road in Katy TX XXXXX Having fulfilled all the requirements, by June 2nd a Technician by name [redacted] , came to my former resident [redacted] way [redacted] XXXXX) and installed direct TV Uverse for usBarely two months after the installation, the hurricane struck and we were evacuated.So I called Direct TV and informed them about the situationDirect TV told me that they were going to suspend

AT&T is in partnership with my employer and as a result I receive a discount on my cell serviceTypically I would not use them but with the discount I have had incentive to do business with themGoing forward I will do everything in my power to end this! This review is for the store experience: Recently my wife needed to replace her damaged phone and we went into an AT&T location in Laguna Niguel, CA and spoke with a woman who tried very hard to upswell us a product we were not interested inShe told us she could waive certain fees if we signed up for the service she was pitching and even told us she WOULD CANCEL THE SERVICE FOR US BEFORE WE GOT CHARGEDI know they have targets to hit, but this approach was not only abrasive and brash but it was alarming that she would have access to out accounts to make such changes to our plan without our presenceEither this was a lie or a very glaring security lapse This review is for the Customer Service/Billing: I was recently double billedThe first person I spoke with kept stating it was because we made changes to our billWe did notI asked her to share what changes she was seeing and she hung upI never raised my voice or made any rude commentsNothing So I called back and the next person stated that it was because they had made a billing error and didn't charge me for last monthThis sort of makes sense a little bit, and when I went back into my billing(it is autopay) I saw they were rightI did not get any notification that my bill would double, no clarification before they did this, nothingJust a blind charge for twice the price, almost $missing from my accountThis is unethical, especially around the holidaysThe worst part, is they only applied the discount one time to my bill, instead of twiceIf I am getting two months bills, I should be recieving months discounts so they did this and profited off of me for their mistake

AT&T Wireless held my phone hostage even though I owed them no fees As a result, I had not ability to make or receive phone calls with my new carrier This hurt and posed risk to my pregnant wife and two kids, as well as to the people that work for me

Agent made several mistakes with new order and ATT will not honor any of it Called ATT because of a promotion I received for internet and phone Agent quoted me a specific price for a level of service (internet, phone)After telling me that if I bundle TV there was another promotion and I would get the package at a month and $in Visa gift cards When I received the Order summary the internet speed was not and the package was $more a month with the first bill being over $which she never told meAll the installation costs were supposed to be waived but apparently they were not Upon calling ATT to clarify I was quickly told I should cancel my service as they won't be able to honor the package priceI suggested they check the recorded phone call so they can definitely verify I was also told that the Summary emails are problematic and incorrect which of course leaves the consumer with no correct documentation of what was actually orderedI'm glad

AT&T UNDERHANDED PRACTICES DO NOT DO BUSINESS WITH AT&T!!!!!!!!!!!!!!! AT&T requires a contract when a customer first installs their equipment That is understandable in today's environment However, they renew and extend this contract without the customers knowledge or approval Case in point: I have AT&T internet and Direct TV which is combined into one bill each month I have been a customer of Direct TV for years I also have equipment protection in the event of some failure Of course for this protection plan I get to pay an extra premium When a piece of equipment fails AT&T/ Direct TV will gladly replace the failed equipment which is a good thing But here is the underhanded business practice Even though I have paid for a protection plan, when equipment is replaced due to a failure of AT&T's system, AT&T automatically commits the customer to another year contract without the knowledge of the customer This is not correct mainly because I have already paid for a protection plan Bottom line, AT&T conducts unacceptable business practices and has no loyalty to their customers

My email account which contains over emails are lost due to a reactivation error either on AT&T or Yahoo serversI want them restored! On 10/24/At&t suspended my internet account and maliciously suspended my email account because my payment was a few days lateThey have never suspended my email account before.I have made several requests to change my due date, but they would not complyI needed to access my email , so I attempted to transfer it to a Yahoo email account.Upon transferring the account, I encountered a Reactivation_Error stating, Welcome back! Continue reactivating your account by contacting customer careCustomer care is a bunch of useless links! I have submitted several requests for help which still remain unansweredI lost my entire email account with all of my contacts, folders of saved emails, over emails in my account, and also sent emailsI have been desperately trying to restore the account by contacting AT&T and Yahoo several times with NO res

Two weeks ago I called AT&T to discuss my phone billAs usual [redacted] was more interested in my TV preference than my problemAfter asking a few questions she asked about my internet service, I told her I was going with SpectrumShe advised me she could give me a better deal and started her sales pitchI have delt with AT&T for awhile now and nothing goes as planed ever!!! I was told she could give me internet bundled with my cell phone for $a month, $off either my cell phone or internet bill the following month and free installationI repeated everything back to her times cause I know from past expereacnce AT&T repswill say anything to get your business and when your bill comes nothing is appliedWell true to form my bill arrived a week after installationFist no $off anything, no bundle and a $installatiion chargeI called and spoke to a [redacted] who could not understand me nor me herThe noise in the backround sounded like a partyShe knew nothing, i

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was advertising that if you switch to AT&T phone and internet service that the cost would only be 49.99, this was not including taxes, which they did not stateI was later informed that the bill including taxes would be $each month which included taxes and AT&T u-verse voice UnlimitedThey also advertised that you would be getting a very fast internet serviceThey did not state it but it was implied that I would be getting the fastest internet service they hadBecause I am a Senior Citizen and on a fix income I advised them when ordering that I could not afford an installation feeOne of their supervisors stated that she would wave the fee for me Because I already had Direct TV and had down sized in August the bill of $(Starz cost $per month) my Direct TV bill for

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : "I have been a loyal AT&T customer for over years for my wireless, land line, long-distance, and internet service My AT&T internet fee was raised from $per month to $per month on my 6/16/ statement, even though I was promised by AT&T Customer Service on 6/16/that my rate would be kept at a $promotional for another full yearOn 5/16/at 4:50pm I called AT&T Customer Service and spoke with a representative who said his name was ***He sounded like he was located at a call center in IndiaI told him that my 5/16/bill had an internet service fee of $instead of $and that I was not willing to pay more for internet service since I could switch to Time Warner Cable and get internet for $14.99." He put me on hold and spoke with a supervisor

I have been lied to about my speed and the internet service for almost a year and the phone service has another persons name on it and the price I am tired of the smart mouth liars at this company who lie about the products and service when you call or sign upI have been taken advantage of this company for a yearI was told I would have fiver internet and phoneI was told I would have a certain megabyte and I never did, I looked at my bill and I ahve dial-up, dialup for internet!! I was told they would bury the cable outside they never did, I was told I would have certain discounts, they disappeared once they came out here to upgrade me and found out they could not then all of a sudden my account went from being with the, for a year to being a new customerThe technician lied about my services and he took away my high speed internetI want a full refund and a apology