AT&T

Due to house damage Had to move and cancel myndled services w/ at&t and direct tv because service was not available in new area!! On may 21st I cancelled my services with AT&T bundled plan because I had to move from the location at [redacted] to [redacted] spring laurel they informed me that the service was not available in new area so I had a credit and they were suppose tocancel service and send recovery boxesALSO THEY TOLD ME I HAD A CREDIT I JUST RECIEVED THE RECOVERY KITAND THEY DID NOT DISCONNECT MY SERVICE UNTIL 6/AND STATES THAT I OWE A BILL

AT&T HAS THE WORST CUSTOMER SERVICE EVERI HAVE BEEN ON THE PHONE WITH THEM OVER THE LAST HOURS AND AFTER SPEAKING TO A 4TH PERSON, THE "MANAGER" THEY SAY, HE STARTS TELLING ME HOW THE LINE KEEPS CUTTING IN AND OUT BUT YET I WAS ON THE PHONE WITH OTHER PEOPLE AND NO ONE ELSE HAD AN ISSUESO HE GOES TO "CHECK THE LINE" HE COMES BACK AND SAYS HELLO HELLO AND THEN "CLICK" THE CALL DROPSWAY TO GO AT&T CUSTOMER SERVICE, ESPECIALLY A MANAGER AT THATIT'S SAD WHAT WE AS CUSTOMERS GET PUT THROUGH AND WHAT WE DEAL WITH TO STILL GET THE SERVICE THEY PROVIDEMY ACCOUNT NUMBER SUPPOSEDLY IS, [redacted] IF THERE IS ANYONE THAT HAS ANY CUSTOMER SERVICE LIKE HABITS LEFT, PREFERABLY A MANAGER OR SOMEONE HIGHER, I WOULD APPRECIATE A CALL BACK SO WE CAN GET THINGS STRAIGHTENED OUTTHE SERVICE I HAD WAS TERRIBLE FROM ALL PEOPLE

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family and I lived at [redacted] XXXXX before we were impacted by hurricane harvey which made us to move out of the house in August 28, In April I informed AT&T about my intentions to switch to Direct TV so they gave me their final bill in May which I paid fullyThey also asked me to return their equipment via UPS, which I did at the UPS store on Mason Road in Katy TX XXXXX Having fulfilled all the requirements, by June 2nd a Technician by name [redacted] , came to my former resident [redacted] way [redacted] XXXXX) and installed direct TV Uverse for usBarely two months after the installation, the hurricane struck and we were evacuated.So I called Direct TV and informed them about the situationDirect TV told me that they were going to suspend

AT&T is in partnership with my employer and as a result I receive a discount on my cell serviceTypically I would not use them but with the discount I have had incentive to do business with themGoing forward I will do everything in my power to end this! This review is for the store experience: Recently my wife needed to replace her damaged phone and we went into an AT&T location in Laguna Niguel, CA and spoke with a woman who tried very hard to upswell us a product we were not interested inShe told us she could waive certain fees if we signed up for the service she was pitching and even told us she WOULD CANCEL THE SERVICE FOR US BEFORE WE GOT CHARGEDI know they have targets to hit, but this approach was not only abrasive and brash but it was alarming that she would have access to out accounts to make such changes to our plan without our presenceEither this was a lie or a very glaring security lapse This review is for the Customer Service/Billing: I was recently double billedThe first person I spoke with kept stating it was because we made changes to our billWe did notI asked her to share what changes she was seeing and she hung upI never raised my voice or made any rude commentsNothing So I called back and the next person stated that it was because they had made a billing error and didn't charge me for last monthThis sort of makes sense a little bit, and when I went back into my billing(it is autopay) I saw they were rightI did not get any notification that my bill would double, no clarification before they did this, nothingJust a blind charge for twice the price, almost $missing from my accountThis is unethical, especially around the holidaysThe worst part, is they only applied the discount one time to my bill, instead of twiceIf I am getting two months bills, I should be recieving months discounts so they did this and profited off of me for their mistake

Constant harassing to complete contract sign up for U-verse serviceI did not sign up for this service and thought this issue closed weeks ago with updates made to my account with new PIN number and security questionsThey called me yesterday just before I arrived home from out patient surgery from the hospitalI called to quickly make sure it was still resolvedNothing had been done and could not get a hold of Customer Loyalty Manger to properly close and resolve Product_Or_Service: None Order_Number: N/A Account_Number: N/A

Our monthly bills from AT&T arrive in the mail with barely a week before payment is dueWe would prefer bills arrive sooner and not a week before AT&T mails us our monthly bills which arrive only week before they're due We tried switching to e-mail bills, but even they are only sent out within days before they're due I tried calling to complain about the late billing notices, but all I was told that that was AT&T's policy to mail out bills only days before the due date and there was nothing I could change this I do feel that AT&T is trying to use their late bills to pressure us to setup automated payment withdrawal from a bank account All other companies that bill us [redacted] send us bills with at least weeks notice before they're due, so I do not understand why AT&T only gives us a few days notice for our monthly bill It is very stressful waiting to see when exactly AT&T will actually tell us our monthly bill and for us to prepare payment

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We want to complain AT&T's services In November 2016, we bought the AT&T packaging which included Direct TV and InternetSince we are member of AAA, we got their advised price of $for both Direct TV and Internet for two year contractThe price took effective immediately, and we started to pay $for both Direct TV and Internet services I found out in March 2017, that my name on the bill from Direct TV was misspelled, so I called Direct TV to make the correctionInstead of just correcting the name, Direct TV de-bundled Direct TV and Internet services, and AT&T started to charge separately and increased the price dramatically to $per monthThe latest bill we received which was issued on Nov20th 2017, is $for both services We called AT&T hotlines quite a few times and th

My complaint is against AT&T customer service and the refund officeI closed my AT&T account in early JanuaryAccording to AT&T the account was closed on January I asked when will I receive my refund they said it would take days from when the account is closedI called back around mid March, spoke to a rep and he couldn't give a straight answerI asked for a supervisor and I got was the rep telling me that supervisor said I would be getting the refund at the end of March that according to his calculation I should receive the refund at the end of March which would be the end of daysI called again around the first week of April, [redacted] from the refund office said that AT&T waits days to review the account from Jan to Febuary then it counts days there afterThat I should have a check in the mail by the end of AprilOn May 5th I spoke to [redacted] , she started to tell me that I had to wait days so that AT&T can review the accountI had to stop her and t

I have been an [redacted] customer for a whileI have had problems every month with the amount I am being billedMy plan is for per month recurring fee, however for at least the last month my [redacted] has been 100.XX-XXX.00, and I called to simply ask whyA representative explained because my payment was late that I have incurred a service reconnect fee and a late feeI could not understand why my [redacted] keeps going upI spoke to a rep in January that assured me the problem was fixed, however it was notI just called yesterday which was 07/27/and spoke to a rep that actually transferred me to the billing department to make a dispute Well I spoke with a lady there and all she offered to is refund me That was very nice but the problem is the for months I have been late because they had been sending my [redacted] to an email address that is no longer activeSo I finally requested help from a Supervisor and explained the situation, she advised me that if I have to call

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am upset and completely outraged by AT&T's billing practicesI have had AT&T wireless internet and television bundle service since approximately November 29, For months of this service bundle, I was quoted a total bill of $before taxes and feesSince November 2017, I have been an on-time payer to AT&T with very few complaints to the company I received a "Note" in my AT&T account portal in November 2018, claiming I had until November 27, to make changes to my service package before my then-current 12-month promotional service discount expiredI promptly changed my service package on November 27, (as requested by AT&T) and during the process of making new service selections, was quoted a rate of approximately $monthly for my new service package - to include bundle

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When we first decided to switch to U-Verse, we negotiated to have the installation fee waived since we've been a long time customer of At&TThey agreed, but my dad, the account owner, didn't get the name of the rep who agreed to this Now we switched over and they charged us for the installation fee anyway, threatening to cut off service if we didn't paySo we had no choice but to payWe paid and checked that we paid with a phone rep, but 50% of my internet is still blocked offThen when talking to a rep on social media, they said we still owe $40+ more These strong-holding methods are disgusting and repulsiveConsidering that most places record all phone calls for "quality control purposes," they should have proof of all this and they're just unwilling to verify Product_Or_Service

fraudulent billing Dear Revdex.com, I sincerely need your helpAt&t is trying to fraudulently bill me (and now they are threatening with collection agency) for the service I have not used since May 5thOn May 5th they upgraded my service to Uverse, for which I am faithfully and promptly paying, yet they are billing me for the old account that I used to have for the old Internet and no longer haveI spoke with them on the phone about times about this issue, and each time the representative assures me that the problem is fixed, but unfortunately that is a lie and they are trying to unlawfully collect money from me I do not owePlease help me deal with those criminals! Thank you so very much

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After years of having the same phone number, on Friday, April 8th, 2016, AT&T terminated our home telephone land line service without our knowledge or consentWhen we tried to get an answer as to why our number had been taken away from us and assigned to a business down the street from us, we were told that we had canceled our serviceThis is not trueNo one in our home ever told AT&T to turn our phone service offWe have tried to get answers from AT&T, but no one seems to know what?s going onWe even went into their store to make a complaint, but they would not take one from us Again, this was a phone number that we had for yearsAnd now, we have been left without a working security system that can?t call out in the event of a burglary or fireAnd because I am a recent heart tra

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was advertising that if you switch to AT&T phone and internet service that the cost would only be 49.99, this was not including taxes, which they did not stateI was later informed that the bill including taxes would be $each month which included taxes and AT&T u-verse voice UnlimitedThey also advertised that you would be getting a very fast internet serviceThey did not state it but it was implied that I would be getting the fastest internet service they hadBecause I am a Senior Citizen and on a fix income I advised them when ordering that I could not afford an installation feeOne of their supervisors stated that she would wave the fee for me Because I already had Direct TV and had down sized in August the bill of $(Starz cost $per month) my Direct TV bill for

My email account which contains over emails are lost due to a reactivation error either on AT&T or Yahoo serversI want them restored! On 10/24/At&t suspended my internet account and maliciously suspended my email account because my payment was a few days lateThey have never suspended my email account before.I have made several requests to change my due date, but they would not complyI needed to access my email , so I attempted to transfer it to a Yahoo email account.Upon transferring the account, I encountered a Reactivation_Error stating, Welcome back! Continue reactivating your account by contacting customer careCustomer care is a bunch of useless links! I have submitted several requests for help which still remain unansweredI lost my entire email account with all of my contacts, folders of saved emails, over emails in my account, and also sent emailsI have been desperately trying to restore the account by contacting AT&T and Yahoo several times with NO res

Two weeks ago I called AT&T to discuss my phone billAs usual [redacted] was more interested in my TV preference than my problemAfter asking a few questions she asked about my internet service, I told her I was going with SpectrumShe advised me she could give me a better deal and started her sales pitchI have delt with AT&T for awhile now and nothing goes as planed ever!!! I was told she could give me internet bundled with my cell phone for $a month, $off either my cell phone or internet bill the following month and free installationI repeated everything back to her times cause I know from past expereacnce AT&T repswill say anything to get your business and when your bill comes nothing is appliedWell true to form my bill arrived a week after installationFist no $off anything, no bundle and a $installatiion chargeI called and spoke to a [redacted] who could not understand me nor me herThe noise in the backround sounded like a partyShe knew nothing, i

ATT promised me a promotional price back when I originally got service in March/AprilThere has been issues with either billing or services since I set up services to get a bundled internet and cable back in March / April and when the technician arrived it was the following day after they were scheduled to come outDespite the fact that they were a day late, when the technician called me I rushed over to my house to meet with themThe technician spent about hours trying to get the internet and cable working and he told me that there was a greater chance of not getting the cable to working than it was to get it workingSo I told the tech to just atleast get the internet working, he said that he would try again to get the internet working The tech went outdoors and never returned to tell me that he was unsuccessful getting it workingSo when I noticed that he was gone I decided to call the number he had called me from and asked him what was going onHe said that he was unable

When I first signed up with AT&T I was suppose to get $off for month, which would make my bill around $a monthFor the last four month now I have been receiving statements for over $When I contacted them, they said they would make adjustment to reflex the amount I should be creditThat never happen! Now they are telling me that the system can not credit me and that they will extend that credit amount to two month after my contact is overThe problem with that is I do not want to continue my contract with them once it is over because we are not satisfy with the service (slow internet, bad tv reception)So now they are making me pay for something which I am entitled to and forcing me to stay with them for two extra month, if I could I would had discontinue this service a month after we signed upI do not want this amount to go against my credit report, but it seen like they just refuse to take the $off my bill Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : "I have been a loyal AT&T customer for over years for my wireless, land line, long-distance, and internet service My AT&T internet fee was raised from $per month to $per month on my 6/16/ statement, even though I was promised by AT&T Customer Service on 6/16/that my rate would be kept at a $promotional for another full yearOn 5/16/at 4:50pm I called AT&T Customer Service and spoke with a representative who said his name was ***He sounded like he was located at a call center in IndiaI told him that my 5/16/bill had an internet service fee of $instead of $and that I was not willing to pay more for internet service since I could switch to Time Warner Cable and get internet for $14.99." He put me on hold and spoke with a supervisor

To whom it may concern: The past week dealing with Direct TV and AT&T for the bundle deal has been a living hellSince July 25th, I have spent over hours of my time going back and forth with customer service representatives trying to figure out why they keep changing my account every day to a different price, package, and why my credit has changed when I only have had service for daysI've have been transferred to one person to the next, customer service agents have hung up on me because they don't want to be bothered, and I'm told a different story every time I speak to a new customer service agentBelow is a timeline of the time I have wasted on the phone accomplishing absolutely nothing July 25th 12:14pm 12mins 2:09pm 23mins 2:33pm mins Agent hung up 2:38pm 32mins 4:02pm 30mins Agent hung up 4:35pm hour 16mins Agent hung up 5:52pm hour 58mins 7:52pm mins Agent hung up 8:48pm hour mins July 26th 12:39pm 32mins 1:26pm 37mins 2:04pm 39mins July 27th 5: