AT&T

AT&T has repeatedly ignored my requests to terminate my service and my attorney's written requests to reverse billing charges, all well documented Having already replaced my wireless network with Earthlink and my landline telephone service with Ooma, I made multiple contacts with AT&T prior to my November replacement of these services and subsequent to their installation I was willing to drop my cable TV service because I watch it less than times a year and because I felt certain AT&T was gouging me financially My contract should have expired in January so I wanted everything to be in place well ahead of timeI also stopped my automatic paymentsWhen I began receiving snail mail notices of past due amounts, I made further inquiries to AT&T with no apparent resolution before contacting my attorney Attorney [redacted] investigated and determined that AT&T should reverse my charges, which he requested in writing first April 25, and again June 21, All com

Not disclosing charging of feesRefusal to fix a bill to the prior quoted amountNot notifying of rate increasesNo notation of accountHangups First, I was charged a service activation charge without notificationIt was double chargedWhen I called, I was handed to a supervisor who then hung up on me and didn't remove the charges as promisedDidn't even notate the accountI found this out when I talked to them again the next dayThey removed the charges despite the lack of notes, but refused to do anything else for meI was told my bill would be a certain amount, but it ended up being $moreOn top of this, rates have been increased with notificationI was then transferred to their collections department without my authorization of the transfer, making me feel as if this was done because your representative didn't want to deal with me anymore.

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing increase constantly even after complaintBill increased from $to $to $ to $and now $I have had service with at&t since never ever ordered rated r moviesbilled for it in December when called customer service precedes to tell me I am a liar.Along with speaking to customer service they never tell me that my promotional rate on my phone pr direct tv is endingshould never ever surprise bill loyal customersI call retention to let them know I do not want there service any more I am told they'll give me new rate of a month but can only credit $to my current bill of $I did not order $in rated r movies and I never added on a showtime package to my acctMy tv constantly at night comes on by its self when called in numerous times i

Watch your bills closely! If you are a paperless customer they add services that you did not authorize and tell you "we sent you a letter" Then they double bill you in order to "credit" you for the service I have a combined bill with AT&T and DirecTV; it is amazing how each month the bill is more I cannot wait for my phone contracts to be up so that I can change companies Maybe I won't wait

can help me I am unable to gain access to my ATT.NET e-mail account, [redacted] seems ATT changed something, or wrangling for fees seems I cannot log in to my accountI did nothing, so they must have done something, as it worked for yearsso what's the problem? contacted all I could and seems that I am getting the shuffle and there are many others out there suffering from no access to their e-mail accounts, according to search on the internet about 'att servers down'

Service Type: Business ServiceAccount: XXXXXXXXXX-XXXAccount: XXXXXXXXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 2016, At&t Charged me $without a notification for a repair/service that was never done I saw a charge for $on my card from At&TWhen I called to inquired about the charge, they told me that it was for some repair that was doneIn May AT&T technician came out but the only took out the phone wire from phone jack and put it back inIt literally took him seconds! No one told me that they will charge us $for thisOtherwise, I would have never agreed on itSo when AT&T told me that this charge was for that sec that technician spent at my store, I was shockedI asked for more information on what was done, so they kept transferring me from one department to the otherI waiting hours first time before they disconnected my phone and hours the next timebu

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After being inundated with advertising for Direct TV cable & internet bundles from AT&T, I finally made the decision to cancel my cable with the promise of a better monthly rate & a $300 gift card. I cancelled my Time Warner cable on 2/19/17 and AT&T promised installation on 2/22/17. I took a day off of work to be home because installation was to take up to 8 hours. The technician showed up on time and before he did anything, he told me I will not be happy with the service he can offer and he suggested I cancel the order before he even installs it. He said TWC gives us internet speeds of 23 mbs and he could barely give us 1 mb. He said AT*T internet system is miles away and doesn't make it to my location. He left after 5 minutes. I tried calling the office to complain because now I'm left with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I initially contacted AT&T uverse on 8-04-to cancel service which was in my deceased mothers [redacted] )Upon speaking with a representative it was advised that If I would like to continue receiving the same services (home phone, internet, and t.v.) I would have to start a new account in my name( [redacted] ) at a lower cost of $a month for months which included phone internet and tvupon applying for the new services I was informed that There would be one tech to come out to set up the new service between 9-11a.m on 8-5-Once the tech arrived he informed that a second tech had to come and install the t.vPortion of my services, which was provided by direct tv which I was unaware ofI then contacted at&t to get a better understanding and I got switched back and f

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had called AT&T on Friday August 17, to inform them that I was cancelling their services as of August 26th, I spoke with [redacted] and he set up the cancellation date and said that AT&T would send out boxes to return the Modem and cable boxOn Saturday, August 18, we "suddenly lost" our Television signalIt gave us a error code and said we had lost connection with the satelliteAfter numerous attempts to reset everything with their customer service rep.(that were unsuccessful) I was told that because I had a scheduled disconnect date they were not going to send out a technician to fix our issueI spoke with [redacted] the supervisor and she would NOT send someone out unless I cancelled the cancellation dateI was still under contract with ATT&T and my bill was currentI believe I

ATT ran their new lines and broke my sewer line to the street causing overflow and backup of dirty water in house [redacted] came and cleared initially and now happen again as sewer line broken and blocked ATT should have been more careful with running their lines I will see how long it takes to be fixed House is not habitable due to this hazardous situation and now living in hotel with childrenThis has caused a real inconvenience

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had new service set up in my new home a week agoThe tech comes out and does the installation and leaves holes in my wall and nails hanging out (serval pictures available) the health issue here is my childrenIf my children are stuck by a nail or run into a nail then I [redacted] be suing ***I am in disbelief that he would even leave my home in such a waySo I call to have someone come back out and they tell me sure someone is coming from [redacted] be coming between 8-and guess what no one ever showed upNo curiosity call email text nothingI have tweeted [redacted] different times requesting a calling no one has even tried to call or assist meI have also left two voice messages at XXX-XXX-XXXX requesting assistance and again nothingHorrible customer servicePlease help me, such a company does not

Accnt#XXX-XXX-XXXX-XXX this account was closed on December 2, All lines in this account were moved to another account; ATT failed to close accnt Back on November 10, 2016, Nestor McKinney Business Account of Spring Mobility at XXX-XXX-XXXX started a process of moving our account to a different type of account within ATT Mobility; this process was completed on 12-02-The old account XXXXXXXXXXXXX had to be closed on 12-2- ATT Mobility failed to close the account and continued to bill TOTAL QUALITY BUILDING SERVICES to the present

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT HAS BEEN CHARGING $7/MO 9PLUS TAXES) ON MODEM/EQUIPMENT FEE FOR THE LAST PLUS YEARSTHIS HAS NOW COST ME TWICE AS MUCH, IF I HAD PURCHASED THE EQUIPMENT OUTRIGHTPLEASE GET ATT TO STOP THIS PRACTICE AND REFUND ME ALL THE FEES PAID FOR THE LAST TWO YEARS! Account_Number: XXXXXXXXX

Canceled service with days out of left in a billing cycleAfter being hung up on and promised refunds but then transferred, the final person told me no, no refundsHow could they refund me, my account is at zero she said Uhh? What? That's a cute way to form a logic tree that doesn't allow the customer to ever get a refund, but it's just from their business modelI don't care about their business model, I care that I paid for a service that I am not using so I want the refundWell long story short, I never got mad - I often do but this time I didn't - but I did ask for a manager, the rep said one would contact me within an hour and that was going on hours ago now*smiling/crying emoji*

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In total, I have spent over hours talking to various customer service issues about my many AT&T service problemsI am a new customer (switched my cell phone from Verizon to ATT and internet service from Spectrum to ATT) My issues include: Having 100MBPS internet installed at a rate of $per month when I was told that it was going to be 300MBPS at $per month I called in to customer service to explain the situation and the agent was unable to locate the offer for 300MBPS at $per month and several transfers later - I had received absolutely no helpSince I received no help, I submitted a new request for the 300MBPS internetUpon receiving it, I set it up myself, however the MBPS rate wasn't effective until canceling my old MPBS serviceUpon trying to cancel my old service (

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been having issues since I changed addressesI've tried to be patient but I really have had enoughA quick look at my account and you can see the hose of problems from static IP, to moving, disconcerting, new acoount and reconnecting to billing and more!!! I receive receivers at no monthly charges this is something that was granted to me by ATT and the Office of the President years ago for compensation for months of issues I had years agoRecently I moved and after a few tries ATT honored all but one receiver, it's still stuck on a yearly promotion and not until the year as promisedIt's a simple change to continue the promo of sorts but each month I have to call in and jump through hoops to get credit for the receiver charge Also I have to pay for static IP of $just to g

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1Every month the amount of my bill change, I was told it was because a promotion had expired, I was told the promotion expired months ago in April, then I was told it's because of taxes, one rep told me I don't have any taxes, another said it was because of the protection plan I have, but the protection is suppose to be same amount every month which it is, so it's not the protection planI called again today and was told a promotion expiredAtt/direct tv continue to give me the run around concerning my bill, they will not give a reason as to why bill continue to change each and every month I pay my bill the total amount due an on time every monthCan you please help me? Product_Or_Service: direct tv and internet service Account_Number: [redacted]

My ATT internet service stopped working and they had to schedule a technician to restore service. After the appointment was scheduled I received an email thanking me for my new internet service and a bill for $30 to have my new service set up. When I called to have the fee removed I was told that there is always a charge for a technician visit. Even though I'm a current customer that's paying them for internet which is not being provided because of some issue with their service or equipment, I need to pay an additional fee to have my service restored. Basically I have to pay ATT to fix a service that should already be provided. If anything I should be credited for the days that their service is not working. After an hour on the phone with customer service and five different agents they did agree to credit the fee. Also, this is in Houston three weeks after hurricane Harvey hit and they still won't restore service without a fee.

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our ATT account years ago due to very poor service and added fees to our billsWe contacted ATT numerous times to complain about the poor service and the extra fees on our billsNow we are being harassed by a collection service for fee that we do not owe, IC System has been harassing us by phone and mail for payment that we do not oweStop harassing us for this money that we are not going to pay for bad service Product_Or_Service: cell phone plan Account_Number: XXXXXXXXX

I've called since June to cancel my U-verse service finally was able to get it cancelled and was told I would be credited $for inconvenience Still haven't received the credit I also signed up in January and was supposed to receive by one get free cell phone And still harvest had a bill that was correct since signing upI was told my cell phone was supposed to be a month it has been or more every month Product_Or_Service: Att mobile and U-verse Account_Number: [redacted]