AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing increase constantly even after complaintBill increased from $to $to $ to $and now $I have had service with at&t since never ever ordered rated r moviesbilled for it in December when called customer service precedes to tell me I am a liar.Along with speaking to customer service they never tell me that my promotional rate on my phone pr direct tv is endingshould never ever surprise bill loyal customersI call retention to let them know I do not want there service any more I am told they'll give me new rate of a month but can only credit $to my current bill of $I did not order $in rated r movies and I never added on a showtime package to my acctMy tv constantly at night comes on by its self when called in numerous times i

AT&T has repeatedly ignored my requests to terminate my service and my attorney's written requests to reverse billing charges, all well documented Having already replaced my wireless network with Earthlink and my landline telephone service with Ooma, I made multiple contacts with AT&T prior to my November replacement of these services and subsequent to their installation I was willing to drop my cable TV service because I watch it less than times a year and because I felt certain AT&T was gouging me financially My contract should have expired in January so I wanted everything to be in place well ahead of timeI also stopped my automatic paymentsWhen I began receiving snail mail notices of past due amounts, I made further inquiries to AT&T with no apparent resolution before contacting my attorney Attorney [redacted] investigated and determined that AT&T should reverse my charges, which he requested in writing first April 25, and again June 21, All com

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I initially contacted AT&T uverse on 8-04-to cancel service which was in my deceased mothers [redacted] )Upon speaking with a representative it was advised that If I would like to continue receiving the same services (home phone, internet, and t.v.) I would have to start a new account in my name( [redacted] ) at a lower cost of $a month for months which included phone internet and tvupon applying for the new services I was informed that There would be one tech to come out to set up the new service between 9-11a.m on 8-5-Once the tech arrived he informed that a second tech had to come and install the t.vPortion of my services, which was provided by direct tv which I was unaware ofI then contacted at&t to get a better understanding and I got switched back and f

can help me I am unable to gain access to my ATT.NET e-mail account, [redacted] seems ATT changed something, or wrangling for fees seems I cannot log in to my accountI did nothing, so they must have done something, as it worked for yearsso what's the problem? contacted all I could and seems that I am getting the shuffle and there are many others out there suffering from no access to their e-mail accounts, according to search on the internet about 'att servers down'

We were outright lied to by the retention department of ATT 1/26/Our service was disconnected due to a payment that was returned in December by our bank that have been paid in SeptemberAfter asking for clarification I I said I just wanted to disconnect service and was transferred to the retention departmentAfter explaining the issue, the employee informed me that if I would pay $that day and make a payment arrangement for the remaining balance of and $that they would restore serviceIt was obvious to the employees that the bank had made a mistakeI paid the money and then called back in to have service restored and was told that retention had lied to me and that they did not have the authority to make the arrangementsI was refused when I ask to be connected with retention and told that service would not be restored until the total balance was paidWe paid $because we were lied to and then the company would not stand behind what constitutes a verbal contr

AT&T [redacted] charged for an installatoin that didn't happen and won't put the money back into my accountI had to dispute the charge with my credit card companyI do not recommend this service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had called AT&T on Friday August 17, to inform them that I was cancelling their services as of August 26th, I spoke with [redacted] and he set up the cancellation date and said that AT&T would send out boxes to return the Modem and cable boxOn Saturday, August 18, we "suddenly lost" our Television signalIt gave us a error code and said we had lost connection with the satelliteAfter numerous attempts to reset everything with their customer service rep.(that were unsuccessful) I was told that because I had a scheduled disconnect date they were not going to send out a technician to fix our issueI spoke with [redacted] the supervisor and she would NOT send someone out unless I cancelled the cancellation dateI was still under contract with ATT&T and my bill was currentI believe I

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After being inundated with advertising for Direct TV cable & internet bundles from AT&T, I finally made the decision to cancel my cable with the promise of a better monthly rate & a $300 gift card. I cancelled my Time Warner cable on 2/19/17 and AT&T promised installation on 2/22/17. I took a day off of work to be home because installation was to take up to 8 hours. The technician showed up on time and before he did anything, he told me I will not be happy with the service he can offer and he suggested I cancel the order before he even installs it. He said TWC gives us internet speeds of 23 mbs and he could barely give us 1 mb. He said AT*T internet system is miles away and doesn't make it to my location. He left after 5 minutes. I tried calling the office to complain because now I'm left with

I was told my bill would never hit over 110 and now it keeps slowly creeping past it. Was basically told too bad so sad by the "Manager" I called and talked to FR7837 on May 1st 2017 he told me my bill would never go over 110 no as it went up, I basically got told I was an it for calling as billing is subject to change by MJ1853 this lady should be fired. She has no right being a manager..

Canceled service with days out of left in a billing cycleAfter being hung up on and promised refunds but then transferred, the final person told me no, no refundsHow could they refund me, my account is at zero she said Uhh? What? That's a cute way to form a logic tree that doesn't allow the customer to ever get a refund, but it's just from their business modelI don't care about their business model, I care that I paid for a service that I am not using so I want the refundWell long story short, I never got mad - I often do but this time I didn't - but I did ask for a manager, the rep said one would contact me within an hour and that was going on hours ago now*smiling/crying emoji*

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT HAS BEEN CHARGING $7/MO 9PLUS TAXES) ON MODEM/EQUIPMENT FEE FOR THE LAST PLUS YEARSTHIS HAS NOW COST ME TWICE AS MUCH, IF I HAD PURCHASED THE EQUIPMENT OUTRIGHTPLEASE GET ATT TO STOP THIS PRACTICE AND REFUND ME ALL THE FEES PAID FOR THE LAST TWO YEARS! Account_Number: XXXXXXXXX

Accnt#XXX-XXX-XXXX-XXX this account was closed on December 2, All lines in this account were moved to another account; ATT failed to close accnt Back on November 10, 2016, Nestor McKinney Business Account of Spring Mobility at XXX-XXX-XXXX started a process of moving our account to a different type of account within ATT Mobility; this process was completed on 12-02-The old account XXXXXXXXXXXXX had to be closed on 12-2- ATT Mobility failed to close the account and continued to bill TOTAL QUALITY BUILDING SERVICES to the present

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had new service set up in my new home a week agoThe tech comes out and does the installation and leaves holes in my wall and nails hanging out (serval pictures available) the health issue here is my childrenIf my children are stuck by a nail or run into a nail then I [redacted] be suing ***I am in disbelief that he would even leave my home in such a waySo I call to have someone come back out and they tell me sure someone is coming from [redacted] be coming between 8-and guess what no one ever showed upNo curiosity call email text nothingI have tweeted [redacted] different times requesting a calling no one has even tried to call or assist meI have also left two voice messages at XXX-XXX-XXXX requesting assistance and again nothingHorrible customer servicePlease help me, such a company does not

ATT ran their new lines and broke my sewer line to the street causing overflow and backup of dirty water in house [redacted] came and cleared initially and now happen again as sewer line broken and blocked ATT should have been more careful with running their lines I will see how long it takes to be fixed House is not habitable due to this hazardous situation and now living in hotel with childrenThis has caused a real inconvenience

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In total, I have spent over hours talking to various customer service issues about my many AT&T service problemsI am a new customer (switched my cell phone from Verizon to ATT and internet service from Spectrum to ATT) My issues include: Having 100MBPS internet installed at a rate of $per month when I was told that it was going to be 300MBPS at $per month I called in to customer service to explain the situation and the agent was unable to locate the offer for 300MBPS at $per month and several transfers later - I had received absolutely no helpSince I received no help, I submitted a new request for the 300MBPS internetUpon receiving it, I set it up myself, however the MBPS rate wasn't effective until canceling my old MPBS serviceUpon trying to cancel my old service (

I switched to DirecTV and AT&T Internet on OCT what a disappointing Experience they Lied about the Reward card, never send itthey lied about refunding my Credit Unlocking refund (had to unlock my credit twice) and every time they promised to refund the charge but never didevery time I called to ask about that, they would say, I will put the request for you and fill the form for younever gave the correct number to call until they made sure days passed and nothing can be donehow can a company like AT&T do this and get away with it? shameful what a bad example to be running a Companydeceptions and lies

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our ATT account years ago due to very poor service and added fees to our billsWe contacted ATT numerous times to complain about the poor service and the extra fees on our billsNow we are being harassed by a collection service for fee that we do not owe, IC System has been harassing us by phone and mail for payment that we do not oweStop harassing us for this money that we are not going to pay for bad service Product_Or_Service: cell phone plan Account_Number: XXXXXXXXX

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I was told in the store U-Verse Cable would be around $a month, internet approximately $90, received a bill for $ $of which was U-Verse and Internet....several additional charges I was not told of in the store Customer serv rep mislead me into purchasing something I had no idea We have been customers of ATT for years, pay our bill on time and I feel totally fooled, very disappointing Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been having issues since I changed addressesI've tried to be patient but I really have had enoughA quick look at my account and you can see the hose of problems from static IP, to moving, disconcerting, new acoount and reconnecting to billing and more!!! I receive receivers at no monthly charges this is something that was granted to me by ATT and the Office of the President years ago for compensation for months of issues I had years agoRecently I moved and after a few tries ATT honored all but one receiver, it's still stuck on a yearly promotion and not until the year as promisedIt's a simple change to continue the promo of sorts but each month I have to call in and jump through hoops to get credit for the receiver charge Also I have to pay for static IP of $just to g