AT&T

ATT offers direct tv and uverse in our neighborhoodLast week I had it installed and we are not happy with uverse because they dont have upgraded features such as watch from the beginningI called and made a new order to switch over to Direct TV (under the same umbrella as AT & T) and after only a week of services they are wanting to charge me a cancelation feeI was told by a manager that I had dayseverything online says Days

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued AT&T Uverse (internet and phone) service on 3/12/because it failed to provide service and repair I was left without telephone service for at least two weeks, and had to miss work to call and wait for repair Repair people did not even show up on appointment date
I switched both telephone and internet service to other companies, mailed back AT&T equipment, and called AT&T to cancel the service on 3/12/(employee *** When I continued to receive bills, I called again on 3/28/16, 3/29/(employee *** and 3/31/(employee *** It was reconfirmed again on 3/31/in a separate follphone call (employee *** All these employees guaranteed that the service would be cancelled and the effective date was 3/12/
Well, AT&T continues to send me one "ov

Worst experience as a consumer everAlmost as bad as living spacesThey have been charging me for different accounts at different locationsGetting a lawyer and filing a suitThey owe me a lot of moneyImpossible to get help over the phoneAll calls go to over seas call centersI went in to the store and the manager said "I can't help you"Very frustrating trying to get anything doneExpensiveWish I could leave -stars

Service goes out constantly when the temperature goes below degreesdifferent repairs and still not fixedNo service for weeks out of
My service went out on December 8th the first time the temperature dropped below degrees here in FloridaThey sent techs out that had to refer to Engineers that took weeks to restore my serviceOne week later the temp went down again and my service went out for another 4-days before they were able to get it working temporarilyJan 4th my service went out again in the middle of the night when guess what? The temperature went down again and was out for a couple of days while they changed another switch down the streetNow again today Jan 18th the service went out and it is degrees outside again!
Only my street is affected, all other streets in the neighborhood are working fine the whole timeMy business partner lives houses down from me and his service is on a different box and he has been unaffected the whole timeNobody se

I started service with *** 2/6/I terminated the service 2/13/I returned all the equipment in a timely mannerI kept getting different bills after I terminated the serviceEach time I called, They told me to call back in a week to get the "final" ***I kept calling back wanting to pay any balance on the accountBecause I don't want it to get into collectionsI called today, 5/03/for the 4th timeI am told I Owe For having service for less than daysThe man I spoke with was rude and refused to put a manager on the phone with I asked to supervisorAfter about minutes of being on hold, the man disconnected the callI had to call back and pay the full amount with the automated system because I don't want it to go to collections because of the threatening letters I am receiving

stars I have been put on hold several times, while being assured that someone would stay on the line, then I get hung up on My father passed away and I was trying to get the phone line transferred over, and AT&T has done everything to hinder, stop, screw up getting service Every time I was assured that they would be able to fix it and my information would be transferred I have spent over hours since February 1st on the phone trying to get AT&T to turn on their switch so I can have service It is February 15th and I still do not have service I have lost over $in work due to AT&T not caring about or listening to their customers

Called for services I do not have with AT&TStaff and management unable to take my number off call list
I do not have services with AT&TI was called and texted numerous times about service that I do not have with AT&TI called customer support twice to have name removedI spoke to a customer service agent the first time and spoke to a *** who was a manager the second timeI have continue to be called for a *** *** for uverse servicesI tell the person they have the wrong number and continue to be calledI am very frustrated and as a consumer and potential AT&T customer I would NEVER use their services given this ordealThey have forced me to take actions by filing a complaint with the Revdex.com for harassment

I attempted to order new service through AT&T and there was a problem porting my number over, but none of their customer service reps could help me They told me I would have to cancel the order and then place another order I did so and they said that once I got my new phone, I could call and they could port the number over I called today, got hung up on times, had rude customer service agents, and on top of that, they told me I would have to go to a corporate store, which is miles away, return the phone I purchased, buy a new phone, and then they could port the number Well the corporate store doesn't have the phone and so it would be a wasted trip I cancelled my service because of the lies, rudeness, and unwillingness of AT&T to fix the situation The corporate store said they would have to still call the Porting department in order to port the number I will be cancelling my direct tv also because of this Forget AT&T and these big corporate companies

AT&T continues to push back installation of internet services required for business use in favor of new accounts
Both my fiancé and I are in real estate which makes us very dependent on interne services
In July we decided to move to StAugustine Florida and agreed to purchase and close on a home on August 31st In order for us to not lose out on marketing and work time we proactively set up all utilities to be activated from Sept 1st through Sept 7th in advance of our move on Sept 7th In conjunction with the utilities in late August we contacted AT&T to set up internet with U-verse at *** After speaking with the representative and making all elections on bundled services we received confirmation of install on Sept5thAgain, the urgency of this was to ensure we had internet services installed and we would be able to continue work without interruption
On Sept 6th we called to ensure the order was completed since we had n

I cannot access my Directv Now because of their system problem.This is the second time this has happened in three months.I want the service I pay for
On Monday August 27, I went to a local AT&T wireless store to change my wireless planWatch AT&T and HBO were free with my new planI asked if I would be able to use the same username and password as my other AT&T services and I was told yesI setup my Watch AT&T app with the same username and password as my Directv Now accountThe first night everything worked fineThe next day my Directv Now service only had the same channels as the Watch AT&T which has a lot less channelsI logged out of Directv Now and when I tried to log back in I got a code saying my username and password were wrongI contacted Directv Now over web chatWewent through resetting passwords and usernames but couldn't figure out the problemFinally I was told I would be called back within thirty minutes with a resolutionI was never called backI c

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered AT&T internet last Thursday The technicians were friendly and professional When the job was done I expressed concern about the fiber optic cable on the lawn, not buried; grass grows quick and I didn't want the lawn guys to cut the wire I was assured that in a couple days, someone would bury the wire days later, my fear comes true when the lawn company runs over the wire and cuts it I was told days it would be buriedI called AT&T yesterday and tell them about my problem and expressed my frustrations They said the soonest they can fix this was Monday I asked if it could be done sooner I work Monday; I would have needed to ask for time off to be there when the tech fixes the issueI wanted to make sure there was enough slack left to move the cable closer to my hou

I signed a contract with ATT direct TV thought it was one year it was two..I was not advised of that during signageAlso contract states the cable bill is for 40$ per month it is hand written on the contract however bill amount has been $whole entire time and it has been almost a year since contract was written I have twice to speak with ATT dtv about bill with reps stating there is nothing they can doThey have no response about contract price except that it's not correct but no explanation as to whyI tried cancelling service but cannot due to a two year contractIwould like to opt out of the contract but ATT wants $for cancelling earlyI am very unsatisfied with ATT..Been a cell customer since 2001..Never ever had so much trouble with ATT until nowService us bad..And cuts out during storms and cost too much just for a few channels
Product_Or_Service: Direct tv
Order_Number: XXXXXXXX
Account_Number: XXXXXXXXXX

AT&T refuses to honor their internet speed and price as listed on their website for my address
I currently subscribe to AT&T U-Verse internet for $a month, on AT&T's website they advertise mbps as the only internet option for my address for $a monthI chatted with reference number XXXXXXXXXXXXXXXXXX and was told to callI then called and was hung up on around noon on Saturday, July 22ndI just want *** to honor their advertised price and speed on their website for a loyal customer

AT&T took my credit card information, verified the order, now claims that they have no record of the transaction So who do they allow to be stealing my information I spoke with Vicky W*** who said that they won't do anything about it She then refused to let me speak to her supervisor

To whom it may concern,
We have had issues in the past of reaching customer service with ATT, you call and get placed on hold for ten, twenty even thirty minutes at a time.Only to be told they have to transfer you and place you on hold againAnd once its after business hours no one will ever pick upI was on hold and transferred for over an hour one time and then it was after hours I was never helpedI figured that out by hanging up and calling backThis time, My husband called about changing services and once he got a hold of someone after multiple attempts they told him they could increase our internet and switch our data to unlimited and we would actually save $a monthAfter taxes we were paying an average of $a monthOur Bill was going up around $I paid what I usually pay ($290, I should've reviewed statements and paid $I was thinking about the before tax amount)Anyway my husband called and they said the plan the previous person put us on was not in affect

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1HelloI signed up for At&T wireless serviceBundled with my U-verse service I was informed that it would be a total $When I recieved my bill, in addition to the $I am being charge an "equiment" fee of $that was not informed to me at the time I called and signed up for the wifi serviceI called in and they said they could give me a one time credit of $Unacceptable!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They have been over charging for six months I attempted to get issues corrected and customer service refusedThey shut my cell service off so I canceled I have attempted to correct but they refuse to help They keep adding charges ever month and told me I can dispute ilthe bill in days when it goes to collectionThey have the bill up to dollars and will add more charges or I can pay in full

I'm a ATT -Uverse customer over a yearI regret very much signing up with a contact to this serviceInternet service is horribleEvery other month speed goes down to the point it takes about 5min to download a pageI've called the Att and they said my modem has to be replacedWe made an appointment for 1/8/between hours of 4pm till 8pmNo one showed up or call to cancel!
I call them to find out what's the problem and they said technician can't make it today so, tomorrow between 8am till 12:30pm scheduledNext day nobody showed up either!!! Called them again and this time they said my schedule is next dayAt this point I don't know what to do? I'm at their mercy to fix the problemI've been taking time off from my work to accommodate this schedule and losing money
I have a contract with them so, unless I pay penalty I can't cancel the service
When I made a commitment to be a costumer, they also made a commitment to provide me with a service that works!!
Horrible service!!!

Lied to and Hung up On
Worst Customer service ever
Rentention Specialist*** Hung up on me after I was on phone with them for hrs and minute
I was sold a package for per monthThey sent My bill to an unknown address, over caherged me, then became rude when I demanded helpJune 8, *** in the OK office, told me She was fixing it all because she saw I was being overcharged and fixed the address to send me my bill, finallyShe assured me that everything was fixed and to remitt payment as soon as I saw bill
I received the bill, sent in the check, Still overpaying by total, and they cut my business phones off even though I did exactly what they told meplus hours of my time, switching to landlines because they lied about an numberThey have cost me in print cost, plus hours of my time, transfer me times every time I callRetention employee*** hung up on me and called me a liar
The only helpful person I have dealt with was ***

ATT: For years my billing date was the 22nd of the monthIn Nov 2016, ATT changed their billing date to the 9th of the monthCustomer service goes into a long explanation about why, but the end result is the same: My payment for a full month came out of my account Nov 22, and two weeks later, on Dec 9, I had to pay for another full monthI don't care where I go, I'm leaving ATT