AT&T

When I signed up for uverse I was promised a $gift cardI was only given $and they refuse to give me the full promised vise card
On or around march I contacted att to add uverse service to my account originally I only wanted two boxes but the representative said I could get and the activation fee would be about $each boxI told her no just to give two since I could not afford all activation feesThe representative told me she would give me a $visa card if I got all instead of just a $cardI went ahead and got all boxes for my houseI contacted the reward center to claim my $card on 4/and spoke with *** however they stated I did not qualify for the $since I did not have the bundle packageWhen I asked her to explain the reason she said she could not and I would have to call att directlyI called att and spoke with an agent when I explained the situation she told me to call the rewards center and I told her that I had already contacted

AT & T has charged me several restoral fees due to the fact they never had contacted me via second phone numberI had told them to ALWAYS call mycell
AT & T has charged me restoral fees due to the fact they are horrible at contacting customers to remind themI told them to contact me on my cell number for years in a rowNever call my cell phoneThis past month I never received a bill or late noticeCustomer service said they had BUT I KNOW I DID NOT receive onePrevious month I had called the automated customer service to pay my billIt put me on hold for one hours till the cut off time then my bill was lateI had called the manager and she did nothing about itAT & T is engaging in deceitful practices to extract fees from customers as bank doA Class Action Law suit needs to be filed for all customers who were taken by AT &TI had just spoken to a "LIFE" customer service worker complaining about thisI had told her for AT & T to call my cell phone to resolved thisShe

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October of 2015, I suspended my DirecTV service due to a pending new home constructionIn late December 2015, I called DirecTV to reactivate my serviceI then called AT&T to add Uverse Internet, and was informed that I could bundle my AT&T Uverse and DirecTV servicesIn January of 2016, I received my first billIt was bundled via my AT&T accountIn February, I only received a bill for UVerseI called AT&T and was told not to worry about it, that it sometimes takes a bit of time for the bundled bill to appearThis was odd, as I'd already received one bundled billI never received a separate DirecTV billMarch came, same thingI called AT&T (AGAIN) regarding thisThey kept telling me that there was not a balance on my account, but a credit for DirectTV instead, even though I kept tellin

We had DirectV bundled with universe in my daughter's name She moved and I called to get it changed over to my name because I am a retired AT&T employee and I get a discount When I called they told me that it was bundled and I had to call and get that changed before I could get my discount After several calls and several agents, they told me that they had cancelled that account and changed the account to my name They gave me two account numbers one for directv and one for my phone and internet and they applied my discount and I thought everything was settled I got my first bill for the two accounts and paid it promptly
Yesterday, July 9, I received a bill under the old account number as new service for $ This is in addition to what I had already paid them for the other two accounts I had set up It appears that they changed the old Uverse account to my name I now have one uverse account bundled and a directv and att&t(internet and phone) I have tried to e

DSL plan was for $for months AT&T have not honored this plan I have had to call them each month because they billed my account $
I accepted a DSL plan last October at $a month for one year AT&T has not honored this plan since I accepted itEach month I have had to call them and get them to adjust my bill from $to $ Now they are telling me the plan is no longer available

Not just the worst phone company, but the worst business I have ever dealt withWe had cell phone services, home internet, and added a home phone line for my wife's workA few weeks go by, she continues to use it every day for work and I never recieve a bill for the home phone lineI preemptively call AT&T to pay my bill to make sure I dont get charged a late feeThey tell me they have no record of the lineI state that it definitely exists because their tech came out and installed it, and my wife has been using it for weeks, and I just want to pay the billFor some reason this is an issue and they have to call me back to resolve thisNext morning, no home phone serviceMy wife cannot workAfter hours of being on the phone with them they finally tell me why they cant just turn it back on, because they sent a tech out that night and physically disconnected the line to our house! I was not delinquent, it was 100% their fault it was not recorded, and I wasn't refusing to pay for what we used, I actually called trying to give them our moneyWhy is this a problem? Now they took TEN days to send another tech out to reconnectMy wife missed straight days off of workShe was almost fired, and as a result, was not permitted time off for our anniversary
Eventually we work out getting home internet from another provider and having her work do VOIP and cancel the home line as wellThey lost half of our businessNow we switch to another cell phone company, I paid my bill in full Dec 14thBilling cycle ends Dec 24thWe cancelled on Dec 27thGuess what, their "suggestion" is that if we didn't want to be charged for a full month of service when we only had it for additional days, then we should have cancelled ahead of time! That's right, cancelled days into a billing cycle and being charged 100%CriminalsCharging for a service that wasn't rendered simply because they made you sign it when you started with them years prior
A small sampling of the problems you can look forward to while "being the best part of AT&T!" That's funny, the best part of AT&T, doesn't work there!

Unfortunately, AT&T is not a truthful company They do like to scam you, so be very careful I took out DirecTV through them and was told I had a two year contract Afterwards I found out that it was only months for the price and I had to still stay with them Since this was our first dish experience, I did not know you had to clear snow off to receive a signal and they did not inform me of this either After the months ended the price went up over $and did not offer any new promos to me I cancelled! Of course, they charged a cancellation feeI love my new Hulu plus and Netflex streaming though So much cheaper I will never go back Now I will be looking for better internet and cell phone deals They are not the best for that either

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0My internet and cable have been down for almost a weekAT&T uverse has chosen not to give me or any of my neighbors updates on when this issue will be resolved I have had to call in almost everyday to hear scripts for employees then have requested to speak to managers who also are not able to give me any informationI am paying money for services I am not being providedThey claim it has something to do with the hurricane but so much time has passed since thenI do not know if they have any plans to restore my servicesOn top of this I work from home so not having internet is not an optionI've been using my phone as a hot spot but am exceeding my data which I have never done beforeI do not know what else to do or who to callOther internet providers are booked up now with people jumping

wrond advertising practice - on trial period
Hello ,
I am writing this as I need your assistance on a dispute with ATT-Uverse internet service for which I wasnt supposed to be CHARGED
Here is my situation
Aug 1st 2016- New service installed ,just for internet only - no contract- month to mnoth.18mps - zipcode -***I was clearly told at this time that there is a days free trial period.there was a $install fee that is agreed to be split up in the next months as $33/month
Aug 3rd week 2016- I requested for cancellation on Aug 26th as I was not happy with the service and download speedlooks like 18mps is the max they offer in my zipcodehere again, I spoke multiple times to billing and loyalty team wherin I was repatedly confirmd that all the charges - incuding the first month and setup and cancellation fees will drop off as I am cancelling it within daysMy service was scheduled to be cancelled on aug 29th
aug 29th 2016- service was cancelled as plann

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to cancel AT&T U-verse on 7/10/ The customer representative tried selling me DirectTV service to replace U-verse at a cheaper price I thought that might be a likely option, so we set up a time for a technician to come on 7/ She said if I changed my mind, I could call and cancel before 7/ I called 7/to cancel all existing U-verse TV and internet services as well as the upcoming DirectTV service as of 7/ My Uverse tv was actually cut-off on 7/ I was called multiple times by DirectTV technicians and told them that I had canceled the day before After canceling, I am still being billed for my old services as well as DirectTV services that I never received I have called and talked to at least people and can't get this resolved I returned my ATT Uverse internet a

I have been having issue with *** service in my home for a while and cannot get my credit or service correctedI have been on the phone for hours and even charged for a tech fee visit to my house and still cannot get my problem resolved

Filing a report with the Revdex.com and FCCWas forced to Direct TV a couple of years agoAfter bill became outrageous was downgraded and a slightly lower paymentLess than a month later I went into the local store and discovered I could get Uverse back at what was supposed to be a great bundle including my cell phoneUverse, Internet and cell phone for less than $a monthSpoke to a rep to assure that I would not receive an early cancelation fee from Direct TV because it is a move within the same companyAfter being told there would NOT be an early termination fee I went with the new bundleTodays bill is $not including my cell phone which is another $So instead of under $I have a total bill for $683.62!!!

over charges from a failed deploymentdouble billing from a ghost deployment
A Chronology of ordering, installation and billing of the ATT AVTS VPN replacement upgrade circuits for Artists' Frame Service, Chicago IlInformation compiled and prepared by Keven Engebretson, Director of Technology for Artists Frame Service who also serves as primary site contact for all three service locations
(1) The circuit design phase including our agreed upon circuit and billing expecations
April 4th, - A proposal was issued by ATT rep *** ***It was an outline of the specifics of billed charges and network design, including improvements in speed and cost savings (as secified below))
May of - I was communicating directly with*** *** with the specifics of this order, and it being a replacement order for an MPLS systemAfter working out the specifics of reusing the IP addresses which we currently use in our LAN config, and after reassurances that if we fou

Last year, in August 2017, when I contacted AT&T to new my internet billTheir customer service associate gave me an offer for a free tablet because of being a loyal customerHe mentioned that the tablet was completely free and I would just need to pay taxesI asked him if there were any hidden charges or a line fee as I don't need a line or a tabletHe said no, it was just a free tablet because you are renewing and you would need to be an AT&T member for another yearI was already signing a year long contract, so I said sure
Next month, my bill had an activation charge for the tablet an a line charge for a numberWhich was told to me would not happenI contacted customer service and after them confirming that the information given to me was wrong, they agreed to refund the amount and also told me I would see no more chargesI saw a statement credit for those charges in my bill next monthBut, next month, I had a cancellation charge
After contacting them again, they told

At&t is failing to honor their promotion, and they.refuse to provide a meaningful solutionI signed up for an internet, u-verse tv, and wireless phone bundleCollectively the cost was going to be $a monthWhen I received my bill it was double the amountThe customer service representative included notes in the transaction that with the promotion my monthly bill would be $a monthAt&t refuses to honor their promotion price, and if I decide to end my services I'll have to pay over $They're using very deceptive tactics in order to charge customers more

I have been a wireless customer with AT&T for around years now, and that experience has gone about as well as can be expected with any of the big telecom companiesNo real complaints overall
However, I just had Uverse Internet and TV installed earlier this month which, ironically given the complaints I'm about to make, work very well This is the brief rundown of my problems:
When signing up for the new services, I was told that I could contact them after activation was complete and ask to have my new internet and TV bill combined with my wireless bill for an additional $off monthlyI used the chat feature to ask for this to be done, and to cancel my free HBO trialAfter a few attempts with different agents, these things were finally done (at least that's what they tell me...we'll see)
Then, a few days ago I started getting text messages from AT&T and separately from UPS informing me that some equipment was on it's way to meI hadn't ordered any and everything had already been provided at setupI contacted customer service again and was told they would make sure I didn't get the package and to ignore the alertsThe package showed up anywayPromises already being brokenI contacted an agent again and was told they'd have UPS contact me as they would be arranging to pickup the package from my homeThis never happenedInstead, I got an email instructing me to drive to a UPS store and mail it myself by June 6th or they'd charge me the cost of the equipment! Then I get new text alerts stating that yet another package is on it's way! I reach out to customer service again this morning airing my complaints of broken promises and demanding that they arrange for the 1st package to be picked up, and that they not let the second package arriveI was GUARANTEED that a manager would be calling me within the hourSeveral hours passed, nobody called me, package showed upPromise after promise after promise brokenLivid, I contact customer service through chat yet again and demand to speak to a supervisorThey won't give me a supervisor's name or phone number "for security purposes"They keep me tied up for close to an hour with me repeatedly demanding that a supervisor callAfter wasting far too much of my time, they inform me that their supervisor is calling "right now"I get a call with an ID from Dallas, TXThe person answers saying "Thank you for calling AT&T, may I have your name and account information please? They blatantly lied about having a supervisor call meThen the person I was on the phone with wouldn't transfer me to a supervisor claiming they were "in a board meeting"He also would not give a supervisor's name or number--only continuing to ask for my information (that I'd already provided many, many times over) so that "someone could call me back"I eventually have to hang up on that individual and angrily continued the chat with the agent onlineHe finally had someone who claimed to be his supervisor call me (he told me his name was David S*** and said his ID is ***...he wouldn't give me a phone number)This guy had no idea what was going on so I gave him the reference ID for the chat transcript from my chat earlier in the morning where all of the promises were made to have the package picked up, stop the second package, and have a manager call within the hour"David" then asked if he could put me on hold for 4-min to read the transcriptI said sureWithin seconds someone in Vietnam answered not having a clue what was going on, claiming that she had no way to know who David S***, ID# *** is, and that she would need ME to tell HER exactly what department David is inI asked several times to speak to a boss; this was not done and I very angrily hung upNothing resolvedTwo packages I didn't order sitting on my tableZero customer serviceThey literally promised to take care of these thingsThere is irrefutable proof of everything I've just said in the chat transcripts and phone records (at least they'd better be recording these calls)This is the absolute worst business experience I've ever had with any company ever! And the worst thing is...my problems are still unresolved, hours upon hours of my work time has already been used up trying to resolve there errors, and there is NOBODY who can help meOh...and I forgot to mention In a move of desperation to reach someone who could do something, I texted and called the guy who installed my service a couple of weeks agoI've not heard back from him eitherNothing

Based on online system, I paid the amount indicated as the restoral balance on account, but additional amount required for service restoration
My service was disconnected due to a past due balance of approximately $ I went online to pay and the online system indicated that I must pay this past due balance of $125.XX I paid this amount and received a message that my service would be reconnected shortly After several hours, the service was never reconnected I called and spoke with several representatives who indicated that the amount referenced online was not correct and that I had to pay my full balance to get my service reconnected This included the amount of my most recent bill which was due days prior The concern is that the online system did not indicate that this was the restoral amount and after paying what I was told I needed to pay based on AT&T's online system, and after receiving a confirmation that my service would be restored, I was basically forced to pay

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For the past several years, *** has continuously sent me unwanted and unsolicited advertisements in the mail I have asked several times that *** stop sending me advertisements I have even asked to speak to supervisors since *** seems to simply ignore my request For the last few months, I stopped receiving the solicitations I am with the military currently stationed in Texas and have a temporary residence where *** started sending more solicitations to me for internet services (my temporary residence includes bulk service and I have no need/ability to use ***'s service) Within the last week, I contact *** for what seems like the millionth time and demanded a member of the ***'s executive team reach out to me about this continued harassment *** does not respect my wishes not be

These guys have absolutely no consumer protectionThey allow all sorts of robocalls...even though the FCC allows the companies to block many of them I will switch to the first provider that promises to fight robocallsthey make my cell phone less useful

Have called att to find out why home phone (***)has not been turned on since bill is paid in fulland have a credit on bill,as of yet I have not had any response ,left two messages,also my internet bill has some added extra things I have not ask for would like if all this could be resolved .The number I called is *** ex***