AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm constantly having to call customer service every month to complain about my billI was told by customer service there were no current offers for existing customersAlso, the reps offered to me Direct TV ,in which, I have no interestMy recent bill has sky rocketed to $At this point I was very dissatisfiedI've spoken to a couple of representative and both made promises a lower bill
Product_Or_Service: Uverse Tv
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I HAVE A BUNDLE ACCOUNT WITH AT&T FOR MORE THAN YEARS AND STILL ACTIVEPAYING $for TV/INTERNET/PHONE SERVICESOUT OF $$FOR TV (GOES TO DIRECT TV)I DON'T HAVE SEPARATE ACCOUNT WITH DIRECT TVDIRECT STARTED BILLING SEPARATELY $FROM JULY and AUGUSTAT&T IS COLLECTING THE BUNDLE MONEY THAT SHOULD COVER DIRECT TVI CALLED DIRECT TV and THEY TOLD THEY ARE NOT RECEIVING MONEY FROM AT&TI CALLED AT&T and THEY TOLD ME DIRECTTV SHOULDN'T BILL MEI CALLED IN JULY AND SPENT SEVERAL HOURS TO RESOLVE THISAT&T PROMISED TO RESOLVEI RECEIVED ANOTHER BILL FROM DIRECTV to PAY JULY and AUGUST $I CALLED HOURS 8/24/BOTH AT&T AND DIRECTV AND I STILL SEE SAME ISSUE AND NO RESOLUTIONAT&T CUSTOMER SERVICE IS VERY POOR AND UNPROFESSIONAL IN DEALING THIS ISSUE

I signed up for direct tv in MayMy bill is different EVERY monthI have received TERRIBLE customer service! This month I have been charged twice and was told the issue would be corrected but days later it has not been correctedI called today and was told basically issue can not be resolvedI was not late making paymentAT&T has billed me twice in the same monthI have had problem after problem since bundlingMy bill fluctuates for no reason and I receive the same serviceThis is absolutely TERRIBLE!!
Product_Or_Service: Apple //
Account_Number:***

I was told about the $fee and paid ir I was NOT told $in additional taxes and fees would be added to this charge This is very unfair as we had been told over the phone when we canceled that the fee was $not $It might have made a difference to when we canceled the plan had we known thatMoreover, we had only planned for $in expenses and the extra $was a real sting and made it tough to manage for usThe most important thing though is that the rep we spoke with told us one thing (i.ethat we were to pay $135) and then we received a bill for another figure (i.e$156) and we felt that this was manipulative

*** *** a manager from AT&T said he was calling from AT&T to combine my Direct TV account with my U-verse account, he asked for my social security number and it wasn't until he asked for my account number that I got nervous and I checked the phone number that he had called from and it was *** which I called and it came up as unavailable, he then had a representative called stating that she was from AT&T with the number *** which came up unavailable also, I then called AT&T and they said neither one of those numbers listed above were one of their numbersI just want someone to look into these numbers to see if they are fraud numbers, and again I did give him my SS#, I hope he doesn't use it
Account_Number: ***

Sales person told me that I had fiber optic cable at my home and I do notAlso told me that it would be $to start service and it's $
I ordered a Directv/ATT package on Wednesday 11/I explained that I had to be paying no more than $for the package after taxes and fees per monthThe rep said that I need the 6mps internetHe said that I have fiber optic cable to my home and sold me on the fact that the cable will increase the speed to my home and provide very fast internetHe also ran my wives credit and claimed that her credit was so good that it would be $to set up the service and that's including install, etcHe then asked for a credit card for the $I spoke to a friend who works for ATT and he told me that I do not have fiber optic in my subdivision at allHe said that this is often a sales technique for the sales people to promise fast speedsI called ATT directly to asked about the fiber optic cableI was then told I "haven't paid the $I owe so the order

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I phoned AT&T on June 1st about my servicesI had just paid the past due balance around 9am that morning and about noon they disconnected my services I called and talked to a manager and they said I should not have had my services disconnected that they see I had paid my past due balance that morning which I have a confirmation email and everything from them
I said I DO NOT want a reinstatement fee on my upcoming bill for the mess up and she put in the notes that there should not be a feeI also asked why they keep making mistakes on bills and such where I have to keep calling and callingIt takes time and money out of my pocket to have to sit on the phone with AT&T for HOURS to get a issue resolved I normally have to deal with a manager, customer service reps can never help me or give me the

I was lied to as far as how many boxes I needed to obtain there servicesThe bottom line after figuring out that I need boxes for all my TVs the bill would've been more than what
I was paying I never got to use AT&T services and when I call I get a representative from the Philippines that when I explain the situation they do not understandThey are reading off a script, I got so frustrated I just hung up Now I'm stuck paying a bill and it's been less than days I don't understand why I have to pay?? If I was given the correct information from the start none of this would of happen Now I have fees form two company's Its been a mess do not use AT&T home services for phone Internet and TV Wraps lied to you so that you can sign up once you're signed up everything me tell you is incorrect worst customer service ever

ZERO STARS
My bad experiences with At&T spans a few years and the only reason we haven't switched sooner was that the coverage reviews with other companies was so bad I was afraid to switch After my most recent call with costumer service (which was short comparatively--mins) to the minto 1hrcalls since Septregarding why we were de-enrolled in auto pay We had this set up for years without an issue and out of the blue we were kicked out of the system We were told this happened to several customers, that is was a system glitch on their part and they would resolve the situation in a month I've been on the phone with them every month since then and each time promised that it was resolved and we should be "good to go" After being told this I not only was not "good to go" but they charged me a late fee AND a convenience fee for paying over the phone --which I was told I would not be charged because of all the trouble I'd gone through I'm a furious--but was told on this last call there was nothing they could do about the late fee or convenience fee even though he had the notes of my previous calls right in front of him--all about the same matter
Previous to this incident I have caught errors on our bills (double charges) and having data charges on our children's phone even though I was told their data access was turned off
I hope these complaints about AT&T start to impact their sales--it seems they are too big a company to take any accountability for these situations

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June of I advised AT&T I wanted to discontinue my service The representative asked me why and asked for my future address which I declined to provide She told me to return the equipment within business days On July 1, I returned the equipment to the UPS store as advised A month later to my surprise I was getting bills at my new address for services AT&T knew they were not providing I called again and spoke to *** - she advised they had received the equipment but I need to call the customer service number to terminate my service I told her I already had - she stated "it doesn't seem to be processed" At which time she transferred me back...I held for approx minutes and hung up I continued to get bills every month as if they were providing service
I tried to en

I am writing a case file in the hope that other customers can avoid the wasted time, frustration, and unethical processes this company has invoked; while I might find a remedyI have been on the phone a collective hours with their tech team, supervisors, and customer service agents, all without a solutionTherefore, they are requesting I pay for a service that is literally not workingI have been professional throughout my conversations with this company but have been hung up on times all without calls backEach time they drop me I'm forced to dial their number and follow the same mundane, lengthy routineIn short, AT&T is not able to provide me with cellular service and now my phone number, of years, is stuck in cellular limboThey did not provide me with what I have paid for and have wasted 7+ hours of my time all while I'm incurred significant levels of stress which I consider pain and suffering

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In Feb of I signed up for AAT/Direct TV and signed a year contract for a set price of roughly $dollars a month for services The person who set up messed up order and the direct tv people didn't show ATT decided to redo order By this time I had over hours in phone calls and days in wait time at home to set up new system At one point I was paying for both orders and they didn't merge system and missed billing and e mails I was not getting notices and had service turned off By this time I had over hours in logged calls to Direct TV and ATT I was put in contact with representative from ATT in California to set up original price since ATT charged maxx they could on setting up new service but didn't disclose Even though I was under a year contract the representative co

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has constantly over charge their bills to meThey will sell a promotion for a cheaper rate but never apply to the accountIn January of I called to cancel my account for the same reasonthey offered me a promotion of 170$ per month for the UVERSE and phone and internet which I acceptedI checked my bill in March 30th of and saw the promotion was not applied top my accountI called in and spoke to customer service, as they assured me to credit back the overcharge amount of $per month for the past months for a total of $Also she assured me that the promotion is and will be for $per month on the accountI checked my account as of today 04-13-17, the credit has not been applied to my account nor the promotion has been appliedI called in to the custom

PoorAT@T sends your contract by mail AFTER installationYou then realize that the sales pitch does not match contractual reality

DirecTv has been unfair deceptive and untruthfulDirecTv began calling me to join U-verse in Nov 2016.Febinstallation was done to my home.I have called DirecTv every month regarding my billI was told that I would be receiving the BUNDLEI already had my phone and internet with AT&T and my cable was with DirecTvI was told I could bundle all services under one bill.I've only had outrageous DirecTv billsI was not told that there would be months before billing would be correct.I have case numbers from my numerous complaintsCase#JXXXXXXX March I spoke with *** *** I was then told that since I already had DirecTv cableI could not qualify for the #special promoCase#JXXXXXXXX.*** Case#AIXXXXXXXX broken promises no tech.I am very disappointed with the inadequate services I've ben receivingI am not paying for DirecTv onlyI spoke with *** on April XXXXXX he assured me the promoI am also being charged for servi

I placed a $product on monthly payments for months when I first signed up with ATTI tried to pay it in full but was told it would just be added to my bills for months Later down the road I moved and had my services transferred to the new homeDuring this time, my last bill read two dollars and some change from a credit I had for paying moreThe following months bill was paid in full and on timeIts important to note I have almost always had a credit on my account from over paying, or credits givenI get a call today saying that I have been sent to collections for a unpaid billWhile not sure how this has happened,I give att a callCome to learn, the canceled my old account, created a new account, and didn't move the balance for that $product to the new accountInstead they just let it sit and expected me to just know it still existedCome late December I get a email saying I have an unpaid balanceI check, nope its at So I ignore it like the email instructsThey ended up sending it to collectionsI called and they admit being wrong and didn't move the balance and understood how it went unnoticed, but argued that I should have checked the old accountBy the way, I cannot access a account that has been canceled, so no way for me to identify I had a balance, especially when the last bill was $and some change and my following bill was paidThey expected me to understand how their company operates behind the scenes, and that I should have known that they canceled a account, opened another one, and didn't join the twoAt this time they are refusing to write a letter to collections saying the debit was paid in full and ATT was at fault for sending to collections, due to their negligenceThey did offer a months free service, to that I declinedIts not about the money, its about my credit potentially being negatively impacted because of their lack of communicationWaiting for a "higher authority" to call and see if they can help because its getting "escalated"For those of you who move addresses, please inquire about future bills and if they will combined accounts or notAlso, when you call back and talk about an account, make sure you inquire about past accounts that were canceledNot once did anyone feel it was important to mention I had a unpaid bill In the number of times I called

I have had service with at&t since I moved to GA in The entire time at&t has got my bill incorrectA complaint was file against them in Each year in May I enter into a yearly contract with at&t for the cost their service for the entire year After eight months they begin billing me an additional amount I call & remind them that my contract is not up until MayMy agreed upon fee for 5/16/to 5/16/is $per month I have not made any changes or upgrades to my serviceBilling cycle of 1/16/- 2/15/they raised my charges to $ I called & spoke with *** She corrected it to the $& told me additional bills until my contract ended would be correct Then bill for dates of service 2/16/- 3/15/arrived with amount of $ I called at&t on 3/28/ My call started with*** and I was cut off Called back & asked for supervisor After a total of hr on hold & hr & minutes of my time I was told by supervisor *** that there

on 01/05/I signed up with Att for Home Phone and InternetI am an employee with the B.N.S.FRailroadMy Cell service is a National Discounted rateI was told that because I bundled mt services I would get H.B.OfreeThe Internet that was sold to me was JUNKIt was ATT Hotspot was very slow serviceI asked to disconnect and as a result ATT shut off my home phone service InsteadAs a result of improper Home Phone Disconnect I missed a Call for work for the RailroadIDIOTSWhat was even more troubling was the fact that when I bundled my services it voided my National Discount RateIt also voided my HBO discount because ATT said I terminated Internet Service earlyI then had ATT install Fiber Internet on 01/24/I also had problems with that service as wellThe problem was eventually solved by replacing a bad wireless router which by the way ATT wanted to avoid replacingToday I receive higher that usual bills, I also have been unable to get ATT to rollback my Cellu

How are they an A+ on this site if they have only positive reviews out of Anyways do yourself a favor and record all calls What one agent says another will say different They truly are the worse company to have to do business with

Horrible customer service, internet is shotty at best and constantly getting the run aroundHave been lied to multiple times being told courtesy revisions to extra charges would be made and conveniently there are never any notes made about ito through three different people to get to accounting where "they will fix the issue", only to be told since there are no notes there is nothing they can do! X finity was never this difficult, and the speed and consistency of the internet was far betterConsidering changing apartments just so I no longer have to deal with this company and their blatant disregard for their customers!