Auburn Cleaners

Our records show we (DTE Energy) have contacted Ms. [redacted] on numerous occassions regarding her concerns about our Smart Metering program.   A manager from the AMI Dept. also met with Ms. [redacted], at her home, on 01/28/2015 to further discuss.  In addition, the Michigan Public Service Commission (MPSC) responded to her concerns on 01/28/2015. 
Ms. [redacted] was provided thorough information regarding our Smart Metering program and our Opt Out policy.   Due to resolution provided by the MPSC, our office considers this case closed....Thanks
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12607586, and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

DTE called me shortly after I filed the complaint and said they were assigning the case to another employee who would contact me in order to resolve the issue and issue me a check. I have not been contacted by them or received reimbursement.

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
In response to [redacted]'s reply to you: Per my original complaint, you will see that the meter was only tested once, and the meter checker CONFIRMED with me that the meter had major issues, and was not reading correctly. I was there, observing while he tested. DTE ignored this man's report to me and told me that they didn't care if my bill was up to 10x that of my neighbors'. I asked DTE repeatedly to come back and test it again, but they refused. I repeatedly asked for this to be checked over the two year period that I lived at the address in the complaint. They repeatedly refused. My bill, again, was consistently MUCH higher than all of my neighbors in the same building, and higher than the highest bills that the management at the complex had ever received themselves. I lived in the smallest apartment, by myself, rarely using any electricity outside of normal appliances (refrigerator, tv, lamps). One of the management at the time reported to me that she lived in their largest apartment, with 3 other people, and her DTE bills were far lower than mine. I have NEVER, neither before nor after living at the location in my complaint, had an electric bill from DTE anywhere near the size of what they were trying to charge me at this location. My DTE bills before living at that location were around $40 or less per month. Likewise, where I live now, my DTE bills are between $30 and $40/month, a small fraction of what they were trying to charge me at the complaint location. Further, DTE is trying to treat the service in my current location (Troy, MI) as if it is the same account from the [redacted] location in the complaint, and consistently charging me late fees of up to $30 every month on top of these overcharges from the former location, threatening to turn off the electricity in my current location, despite it being paid IN FULL every month with no issues. They are to separate these two accounts and keep them separate. I've filed a formal complaint with the AG Consumer's Division and the MPSC to review DTE's conduct in this matter, and determine whether criminal activity on their part is prosecutable by them. If they aren't able to prosecute, I will be having my attorneys file suit against them for not just the amount that they claim I owe, but we will go back over the bills from the full 2 year period at this location and determine how much was overpaid compared to what would be considered reasonable, and sue for damages on top of that.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dte has received this request and will follow up with the customer.

DTE received this complaint and sent the customer a letter of explanation. Case is closed

Our office is in receipt of this complaint.  We will investigate and will contact the customer to provide a resolution...Thanks

Our office is in receipt of this complaint.  We will investigate and contact the customer to provide resolution.
Thanks.

Our office in in receipt of this complaint and will investigate to resolve the customer's concern. We will send an update once the matter is resolved.Thanks

Our office is in receipt of this complaint and has responded to the customer's concern accordingly.  Electric service was restored to Ms. [redacted] residence on 02/20/2015.  Ms. [redacted] was contacted but there was no answer.  Our consultant left a voice message for a return call...

if further assistance was needed. 
Thanks.

DTE has received this case and will investigate further. Ms. [redacted] will hear from DTE soon.

[A default letter is provided here...

which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
April 24th 2015: Letter still not received. Proper mailing address,[redacted]
[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Will be waiting for my next statement in hopes that the charge no longer shows up.Regards,
[redacted]

Our office has contacted Mr. [redacted] and provided the following resolution:
We apologized for the inconvenience during the wait time for gas service installation.  A $50.00 credit was rendered to his account as a gesture of atonement.  A claims affidavit form was mailed to his...

attention.  He was seeking reimbursement for loss wages and vacation time.  His request will be reviewed by our Claims Dept. upon receipt of the completed affidavit.

We are in receipt of this complaint. We will investigate and contact the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint is dte energy going to help me with this as I said my wife docter sent in a medical  form and I don't think it should of been denied 
[redacted]

DTE contacted
customer and resolved her customer. She is satisfied.

DTE is in receipt of this concern and will investigate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12444971, and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]