Auburn Cleaners

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted] My account is current and it appears that this company has added an additional report on my credit report since speaking with them. How is this? It is retaliation?

Customer has already submitted a Revdex.com complaint with agency number [redacted]. We will investigate and contact the customer.

We have received the inquiry and have contacted the customer.  Once the investigation is complete we will reach out the customer.

Our office is in receipt of this complaint and will investigate to resolve the customer's concern.  We will send an update once the matter is resolved. Thanks.

DTE will investigate the customer concerns.

I would like to accept that...

DTE will review my account and payments and work toward resolving this - reviewing in and of itself does not resolve this complaint as that is part of the complaint - DTE has reviewed and is not crediting me w/ payments clearly made - however, if we come to an agreement (either where I can be shown I do not warrant the payment credit - or they accept that I have paid) I will consider this matter resolved. I do appreciates DTE's willingness to continue to respond to this complaint. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why here...Your complaint has been received by DTE Energy. Please allow (10) business days for a response.

Our office is in receipt of this complaint and will investigate and respond to the customer accordingly...Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12613211, and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer has already submitted a similar Revdex.com Complaint. We will investigate and contact the customer.

we contacted the customer in January and explained that we cannot provide confidential information for legal and personal safety reasons. The customer understood and agreed.

Our office is in receipt of this complaint and will investigate to resolve the customer's concern.

DTE will investigate and contact complainant.

DTE is in receipt of this complaint.  We will investigate and respond.

Our office is in receipt of this complaint and will contact Ms. [redacted] to further discuss and offer resolution...Thanks
[redacted]

[A default letter is provided...

here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I understand that DTE's original response was just a notification that they were investigating. However, Revdex.com only gives me the option to "Accept" the proposed resolution or "Reject" the proposed resolution.  Claiming to investigate the problem is no more a resolution of the issue than claiming to pay my bill.  Until the money is in a company's hand, I haven't paid my bill.Further, since my complaint was lodged, I have lost power again on August 17th at 10:10pm.
Regards,
[redacted]

In process

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]     The dispute was not resolved they never told me why it happened or what they would do to insure it doesn't happen to me or anyone else in the future. DTE has the rudest customer service I have ever dealt with they say the dispute is settled because they of course are getting paid by treating me as a bad and or  slow payer the problem happened because they did not read my digital meter for six months (I keep stressing the digital meter because they installed it last year and said if I didn't agree to have a transmitter placed on it they would charge a additional I believe it was 10 dollars a month and as they stated it would be more reliable billing as they did not have to read the meter at the house this made since so I took a day off work to put my dogs in the house while they did the work) This would not have happened if they simply used their own system all the numerous people I have spoke to at DTE all state they have no idea why this happened. That is the reason they owe me a apoligy and why do they get to charge me for not having this transmitter what do I get for having it and them not using it?

DTE has received this concern.  We will investigate and contact the customer.