Auburn Cleaners

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

DTE is in receipt and will investigate.

Our office is in receipt of this complaint and will investigate to resolve the customer's concern.  We will send an update once the matter is resolved.

DTE is in receipt of this complaint. The person that filed the complaint is not DTE's customer of record.  What is the relationship? Any documents to show person can conduct business for customer of record?

DTE has received this case and will make contact with the customer. This case will be resolved within (10) business days.
 
 
Thank you

DTE has received this case and will contact the customer for resolution.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our office is in receipt of this complaint and will investigate to resolve the customer's concern. We will send an update once the matter is resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

DTE is in receipt of the complaint. We will investigate and contact the customer.

DTE is in receipt of this complaint. We will investigate and contact the customer.

Our office has investigated Ms. [redacted] concerns and provided the following resolution:
On 04/27/2015, Mr. [redacted] was contacted regarding his concerns.  We explained that a letter addressing his concerns was mailed to his attention on 02/28/2015.  Mr. [redacted] stated he never received...

the letter.  We offered to fax the letter or resend via mail.  He accepted the offer of us resending the letter via mail.  A copy of the letter was mailed to his attention on 04/28/2015.

Our office is in receipt of this complaint.  We will investigate and follow up with the customer regarding this matter.Thanks.

Our office is in receipt of this complaint.  We will investigate and follow up with the
customer regarding this matter.
Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

DTE will investigate and respond to the customer.

We have reached out to the customer and inform them we're investigating the case and will call once it's resolved.

DTE has already responded to this concern.  The customer also contacted the MPSC.  DTE considers this matter closed.