Auburn Cleaners

DTE has received this complaint and we have forwarded it to power quality. They will investigate it further.

Our office has investigated Ms. [redacted] concerns and provided the following resolution:
A payment of $146.00 was confirmed and posted to Ms. [redacted] account on 04/03/2015.  In addition, her account has been reinstated on a monthly budget plan.

Good afternoon.  This complaint was received and assigned to a consultant for investigation and follow-up with the customer.  We will advise on the outcome.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find it would be satisfactory to me for them to investigate and resolve.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

DTE mailed the letter on March 16.  If not received please advise and provide mailing address.

We have received the case and have contacted the customer.  Once the investigation is complete we will contact the customer.

Contrary to Mr. [redacted]'s statement, there is a credit balance of $56.99 currently listed for his account.  No balance due as of 01/26/2015.  As a condition for restoring his electric service on 01/14/2015, Mr. [redacted] was...

required to pay a past due balance of $819.16, plus a security deposit of $164.00 and $25.00 meter reconnect fees.  On 01/21/2015, the deposit and reconnect fee were waived for customer satisfaction.  Thus,  a credit of $189.00 was applied to his current charges owed as of his most recent bill statement, 01/26/2015. 
While there is a credit balance of $56.99, his account is currently enrolled on a monthly budget plan in which he is to pay the same amount each month.   He can contact our Customer Service Dept. to cancel the budget plan at any time.
Thanks.

Customer's concern was resolved in January 2016. Mr. [redacted] is satisfied.

DTE is in receipt of this complaints, we will investigate and contact the customer.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] I don't want you to investigate my account because I don't trust anyone that works for this company I want my money that's in my account right now I have waited long enough for my money.
Regards,
[redacted]

Our office is in receipt of this complaint and will respond accordingly.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

We are in receipt on this case and will investigate the customer's concern.   We will contact the customer and resolve the matter within ten business days.  An update will be sent accordingly.
Thanks.

The original response was just a notification from DTE that we have received the complaint and are investigating. The customer will hear back from DTE after investigation is done.

DTE has received this complaint and will investigate.

Our office is still investigating this situation.  Please allow addtional time.Thank you

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Our office is in receipt of this complaint.  Our records show service was activated to the home on 07/15/2015.  Thanks.

Revdex.com:
Someone from DTE left a voice mail and I called them back and left a voice mail. But, didn't get a chance to talk to anyone from DTE yet.
Regards,
[redacted]