Auburn Cleaners

Good Morning, DTE has received this complaint and will make contact with the customer. You will be informed when this case has been resolved.  Thank you

DTE is in recipt of this complaint.We will investigate and contact the customer.

Our office is in receipt of this complant and will investigate to resolve the customer's concern.

Our office has reviewed Mr. [redacted] concerns and contacted hin to discuss.  We explained that his account is enrolled on BudgetWise Billing with a monthly plan amount of $67.00.  This amount is based on his average usage consumption.  We explained that since the account is...

enrolled on BudgetWise Billing, he may pay his bill anytime during the month that his bill is due without incurring any penalties, late payment charges.   We explained to Mr. [redacted] that due to system limitations and meter reading cycles, we are unable to set an exact due date each month.  Mr. [redacted] was not satisfied with our efforts to assist him.

Our office is in receipt of this complaint.  We will investigate and respond to the customer accordingly. Thanks

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted] J [redacted]
 Dear Sir/Madam:I was enrolled in the "HOME PROTECTION PLUS" program.  This program was for the repair of appliances,  my gas range was covered. Of course I c canceled my policy on when DTE refused to repair my oven.  However my  $28.95 payment covered a service period up to and including December 09,2014.  But, that is neither here nor there.  The fact is I paid for the plan that would repair my appliances.  This oven needs to be repaired.  I keep asking myself, why was I paying DTE $28.95 for, please somebody help me to understand!  I am looking at the letter I received when I enrolled in the plan. The first line reads "Your worries about costly unexpected appliance repair bills are over" That is a lie,but I believed it and I wonder how many other seniors believe it.  How clever to deem something unrepairable and they get nothing,  unless of course you have paid an additional monthly charge of about $17.95 a month.  Your repairman did not say that the oven was not repairable, just that the part cost $500.00. (Which I don't believe), but you would not let me have A second opinion.  I repeat:  this oven can be repaired, and I beg someone to tell me what my $28.95 payments were for????????????????????????????????????????????????????????Sincerely,[redacted]

DTE is in receipt of this complaint.  We will investigate and contact the customer.

This complaint has only been open for 3 days and we are diligently working on the customers behalf for resolution.  You will be informed once the complaint has been completed.

Our office is receipt of this case.  We will respond to the customer's request and send resolution accordingly.
[redacted]

DTE is in receipt of this concerns. We will contact the customer and investigate.

DTE is in receipt of this concern. We will investigate and contact the customer.

Our office is in receipt of this case and will contact the customer to assist...Thanks

DTE will contact the customer.

Our office is in receipt of this complaint and will contact Mr. [redacted] to further discuss and offer resolution...Thanks
[redacted]

Our office is in receipt of this complaint and will thoroughly investigate the matter.  We will contact the customer to provide resolution.  Thanks

DTE is in receipt of customer's added comments and will follow up with the customer.

DTE has contacted the customer regarding this issue.

Our office is in receipt of this complaint and will investigate to resolve the customer's concern.

Our office is in receipt of this complaint.  We will investigate and respond accordingly.  Thanks

We are in receipt of this case.  Our office will investigate and contact the customer to provide resolution.  Notification will be sent accordingly.