Auburn Cleaners

DTE will review

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear
below:
While I appreciate that DTE is looking into the matter further, their response in no way resolves my ongoing complaint.As per my response on 2/3/15, DTE has not contacted me about the ongoing issueDTE has
not confirmed that the meter was installed properly, nor have they been able to explain the
increase in daily charges since the new meter was installedDTE is forcing customers to replace fully functional analog
meters with their "new" meter, in this case at my costDTE has been unwilling to refund the meter installation fee/initial opt-out
fee of $despite countless hours of my time with verbal and written
communications regarding issues spanning close to two years and my insistence
that I did not want my fully functional analog meter replacedOn
1/28/2015, Mr*** (from DTE) stated he would send out a worker to ensure the meter
was correctly installed, but no attempt to contact me has been arranged, nor has any attempt been made to provide me with an unbiased review of the installation.To resolve this ongoing problem with DTE, I
again request that the AMI Opt-Out initial fee of $be waived and that verification from an unbiased third party be conducted to ensure that the meter is
non-transmitting/installed correctly
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

We are in receipt of this complaint and will investigate to resolve the customer's concern. We will send an update once the matter is resolved...Thanks ***

The customers complaint has been satisfiedThe customer has no more issues with DTE

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
DTE simply sent us a form letter that did not address the concerns we had presented in writing We have yet to have our specific questions regarding smart meters answered DTE continues to dance around the issue We sent a letter to DTE in February with several questions that required detailed answers; a form letter just does not cut it
Regards,
*** ***

DTE is in receipt of this concern. We will investigate and follow up with the submitter

Our office in receipt of this complaint and will investigate to resolve the customer's concern. We will send an update once the matter is resolved.Thanks

DTE has received this complaint and is investigating it further

DTE has received your complaint and will respond to the customer accordingly. Thank you

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
DTE has promised many times to investigate and resolve the problem, however, months later my electric line still lies on the groundIn fact, yesterday, a DTE truck was out and the driver said "Wow, this has been here for a long timeThis is ridiculous." He couldn't fix it himself, but he promised an "underground crew" would be out that day"No later than tomorrow." As of 3:45pm, no one has called or shown up.To resolve this, they need to CALL ME and GIVE ME A CONTACT NUMBER WHERE I CAN SPEAK TO A HUMAN reliably until this is resolved
Regards,
*** ***

DTE has spoken to the customer and resolved his issue

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Our office will investigate the complaint and contact the customer. A resolution will be sent accordingly
***

DTE is in touch with the customer and will follow up on the request

Our office has reviewed Ms***' complaint and provided the following resolution:
We verified that Ms***' account is invoiced for two residential service meters (electric and gas) only. We explained that her account was previously delinquent and was reported accurately to the credit
bureaus. Ms*** understood and accepted this explanation

DTE is in receipt of this concern. DTE will investigate and contact the customer

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***
First of all they did not even get my name rightMs*** are you kidding me? I was offered a refund of $dollars and could enroll to greenbacks but would have to pay more money each monthThey did not offer to replace my washerI have given them enough money alreadyit was insulting, so I refused and cancelled my so called appliance protection paln

Our office is in receipt of this complaint. As of 05/12/2015, the services were released to Mr***. Electric meter installation is scheduled for 05/19/and gas meter installation is scheduled for 05/20/2015. This complaint has been resolved to Mr***'s
satisfaction
Thanks