Auburn Cleaners

Our office is in receipt of this complant and will investigate to resolve the customer's concern

We have received the inquiry and have contacted the customer Once the investigation is complete we will reach out the customer

DTE has received this complaint and will follow up with Mr [redacted]

DTE contacted customer and resolved her customerShe is satisfied

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] DTE has refused to fully investigate the issue, leaving the customer without resolutionCompletely unacceptable! Regards, [redacted] ***

Our office is in receipt of this complaint and will thoroughly investigate the matter We will contact the customer to provide resolution Thanks

Our office is receipt of this case We will respond to the customer's request and send resolution accordingly ***

DTE is in receipt of the complaintWe will investigate and contact the customer

Our office is in receipt of this complaint and will contact Mr [redacted] to further discuss and offer resolution...Thanks ***

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted] *** The dispute was not resolved they never told me why it happened or what they would do to insure it doesn't happen to me or anyone else in the futureDTE has the rudest customer service I have ever dealt with they say the dispute is settled because they of course are getting paid by treating me as a bad and or slow payer the problem happened because they did not read my digital meter for six months (I keep stressing the digital meter because they installed it last year and said if I didn't agree to have a transmitter placed on it they would charge a additional I believe it was dollars a month and as they stated it would be more reliable billing as they did not have to read the meter at the house this made since so I took a day off work to put my dogs in the house while they did the work) This would not have happened if they simply used their own system all the numerous people I have spoke to at DTE all state they have no idea why this happenedThat is the reason they owe me a apoligy and why do they get to charge me for not having this transmitter what do I get for having it and them not using it?

Our office is in receipt of this complaint and will investigate to resolve the customer's concernWe will send an update once the matter is resolved

Customer has already submitted a similar Revdex.com ComplaintWe will investigate and contact the customer

The original response was just a notification from DTE that we have received the complaint and are investigatingThe customer will hear back from DTE after investigation is done

Tell us why here...Your complaint has been received by DTE EnergyPlease allow (10) business days for a response

I would like to accept that DTE will review my account and payments and work toward resolving this - reviewing in and of itself does not resolve this complaint as that is part of the complaint - DTE has reviewed and is not crediting me w/ payments clearly made - however, if we come to an agreement (either where I can be shown I do not warrant the payment credit - or they accept that I have paid) I will consider this matter resolvedI do appreciates DTE's willingness to continue to respond to this complaintThank you

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted]

DTE called me shortly after I filed the complaint and said they were assigning the case to another employee who would contact me in order to resolve the issue and issue me a checkI have not been contacted by them or received reimbursement

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12444971, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

DTE is in receipt of this concern We will investigate and contact the customer