Auburn Cleaners

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] Nothing in the email will resolve the issue of constant automated phone messages, loss of time spent speaking with representatives, loss of time speaking with the collection companyThis has been an ongoing issue for six months with DTE EnergyI am seeking $to compensate for six months of phone charges, harassment and mental duress
Regards,
*** ***-***

Our office is in receipt of this complaint. We will investigate and respond to the customer's concern accordingly. An update will be sent to you once the matter is resolved. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our office has investigated Ms***' concern. In response, on 06/11/2015, our Home Protection Program (HPP) management team dispatched a different company to service her bathroom faucet. The HPP manager followed up with Ms*** on 06/16/to ensure that her concerns were
addressed. Ms*** confirmed that she was satisfied with our efforts to resolve her concerns. We apologized for any inconvenience she may have experienced.Thanks

Our office is in receipt of this complaint. We will investigate and respond the customer accordingly. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I do not accept! Dte have not reached out to meAfter being told by multiple supervisorsI would like to continue the claim

DTE is in receipt of this complaint and we will investigate and contact the customer

Ms*** was contact by our Home Protection Program Management and was offered to enroll on our Greenbacks plan to help assist with appliance replacement cost. Ms*** declined the enrollment and requested to cancel her HPP coverage. The plan was cancelled as of January 28,

Our office is receipt of this complaint and will contact Mr*** to further discuss and offer resolution...Thanks
***

DTE is in receipt of this complaintWe will investigate and respond to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12617854, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** ***

Hi,The case has been received and assignedThank you

We are in receipt of this case. Our office will investigate and contact the customer to provide resolution. Notification will be sent accordingly
***

We have resolved the issue with the customer and have explained to her why her rates increased

DTE IS IN RECEIPT OF THIS COMPLAINTWE WILL INVESTIGATE AND CONTACT THE CUSTOMER

That is not acceptableIn a phone conversation with *** ***, Damage Claim Agent from DTE on May 14th, she indicted that DTE knew this exact issue was a problemShe explained that
in 2009, they changed the way the install the line to prevent these lines from not being properly enclosedThey did not do their due diligence to correct the lines that were installed the old wayThey knew this problem was going to eventually happen and did nothing to prevent itThat is negligence! I do not accept their resolution

DTE is in receipt of this complaint and will investigate

DTE's claims department will respond to customer again

DTE is in receipt of this complaintWe will investigate and contact the customer

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] I just want my money that's in my account that's owed to meI don't want dte energy to investigate this because I don't trust anyone who works for this company and I want anyone that lied to me about my money to be investigated
Regards,
*** ***