A Briggs & Stratton Standby generator specialist contacted the customer and provided the correct information The customer will work with the local dealer moving forward
Mr [redacted] continues to request monetary compensation siting the difference between his previous Troy-Bilt pressure washer which cost $and his current Husqvarna pressure washer which cost $(prices quoted per the customer's initial phone call to Briggs & Stratton) He is not comparing like units The Troy-Bilt pressure washer is a 2-wheeled unit with a ft1/4" high pressure hose and a gallon fuel tank The Husqvarna pressure washer is a larger unit that has wheels, a heavy duty ft5/16" high pressure hose and gallon fuel tank These are only some of the differences Briggs & Stratton will not be offering any monetary compensation
Briggs & Stratton has authorized complete cause of failure analysis - if manufacturing defect is found then engine will be repaired under warranty, if cause of failure is due to lack of maintenance then this will not be a warranty repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11825233, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David ***Briggs & Stratton states in its response that if the engine failure was caused by lack of maintenance then it will not be covered under a warranty repair BS is missing the point I do not dispute that there was no oil in the engine as told to me by the warranty repair center However, I had just added oil the previous time I used it Therefore, something caused the oil to leak out Lawnmowers, especially ones that are only several months old, do not use that much oil
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Briggs & Stratton warranty covers this engine for years from the date of purchase for manufacturing defects in material or workmanship It does not cover fuel or maintenance related issues The customer has been advised to take the engine into an authorized Briggs & Stratton warranty dealer for a diagnostic to determine cause of failure A service dealer within a few miles of the customer's address was contacted by Briggs & Stratton and confirmed that they have the facilities to accommodate the large trail mower The customer will be advised of the cause of failure after the completion of the engine diagnostic
We have authorized the Service Dealer to send engine under our expenseWe are awaiting the arrival of the engine to our factory for complete inspection, at this time we will determine coverage.Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] Someone from Briggs and Stratton did in fact call me finallyI have been told that the correct product was shipped but I haven't received it as of nowI will respond again after the correct order is received Thank you, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ,when I purchased this mower it ran for four mounts, then It would not crank, so I changed the spark plug but still nothing happenedI decided to call customer service and they told me to take it to one of there service centers, so I didThey told me that my mower is missing a part, so I asked what part? the person told me its called a barrel and the mower would not run with out itSo I told her It ran for four mounts, she said it can not run without the part..I asked her does the part sit on the outside of the mower or the inside? she said the inside,I said you guys were the only ones in it you must have took it out, she said we didn't take it out, I said well I didn't take it outWhen I brought the mower to you guys no one has ever been in it so that means that you guys took it outShe said we didn't take it out, I said I didn't take it out I don't even no what it looks likeAnd why would I want to tare up something I paid for? If your service department did not remove the part and I know that I didn't do it, then it must be something they missed at the factory...Or when they took my mower apart they misplaced it and told the service desk it was never in the mower cause it took them over minutes to bring it out, cause the woman told me they had to put it back together, maybe thats when they lost it so they decided to make me pay for it saying it was never there..If it ran for me and you say it wouldn't run without the part and I have never been in it then your people must have lost it when they opened it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is some what satisfactory to meThanks for starting the warranty for the new engineAbout the labor/shipping charges, the unit went out of warranty on the 6th of March, the shop was contacted on the 2nd of march concerning the issue, and the parts were orderedWe have already paid for these charges and do not think this is right, but will accept the warranty on the new engine and will just do without owning another Briggs engineAll of this should have been taken care of from the beginning and should not have needed all thisThanks for your time Regards, [redacted]
The customer was unable to provide a copy of the paid invoice Briggs received a copy of the invoice from the dealer on October 2015A check request for the customer has been submitted and is in process with Briggs accounting
Customer was called, warranty coverage and procedure was explained, customer was referred to an authorized Briggs & Stratton dealer for engine diagnostic and warranty determination
The customer was advised that the warranty covers any manufacturing defects for years from the date of purchase The warranty does not cover fuel or maintenance related items If the engine is within the warranty time frame the customer was instructed to take the original proof of purchase along with her pressure washer to an authorized Briggs & Stratton warranty dealer for inspection and warranty determination
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received excellent help and was very pleased with support that I was given Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I accept the goodwill response of the business only as it is in strict relation to the last repair of the mower in which the business did not pay for originallyHowever, this does not satisfy my original complaint in its totalityI am still left with a product that will fail again as it has already doneWhat is satisfactory to me is the replacement of that mower productI reserve the right to file another complaint when this product fails againHowever, this partial resolution of my complaint will be acceptable for me to suspend my efforts in relation to this particular complaint
A Briggs & Stratton Standby generator specialist contacted the customer and provided the correct information The customer will work with the local dealer moving forward
Mr [redacted] continues to request monetary compensation siting the difference between his previous Troy-Bilt pressure washer which cost $and his current Husqvarna pressure washer which cost $(prices quoted per the customer's initial phone call to Briggs & Stratton) He is not comparing like units The Troy-Bilt pressure washer is a 2-wheeled unit with a ft1/4" high pressure hose and a gallon fuel tank The Husqvarna pressure washer is a larger unit that has wheels, a heavy duty ft5/16" high pressure hose and gallon fuel tank These are only some of the differences Briggs & Stratton will not be offering any monetary compensation
Briggs & Stratton has authorized complete cause of failure analysis - if manufacturing defect is found then engine will be repaired under warranty, if cause of failure is due to lack of maintenance then this will not be a warranty repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11825233, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David ***Briggs & Stratton states in its response that if the engine failure was caused by lack of maintenance then it will not be covered under a warranty repair BS is missing the point I do not dispute that there was no oil in the engine as told to me by the warranty repair center However, I had just added oil the previous time I used it Therefore, something caused the oil to leak out Lawnmowers, especially ones that are only several months old, do not use that much oil
We are working with the Customer and Dealer to see if we can reach an amicable solutionWe will advise on resolve[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Briggs & Stratton warranty covers this engine for years from the date of purchase for manufacturing defects in material or workmanship It does not cover fuel or maintenance related issues The customer has been advised to take the engine into an authorized Briggs & Stratton warranty dealer for a diagnostic to determine cause of failure A service dealer within a few miles of the customer's address was contacted by Briggs & Stratton and confirmed that they have the facilities to accommodate the large trail mower The customer will be advised of the cause of failure after the completion of the engine diagnostic
We have authorized the Service Dealer to send engine under our expenseWe are awaiting the arrival of the engine to our factory for complete inspection, at this time we will determine coverage.Thank you, [redacted]
This was not a warrantable repair Customer has not responded to several attempts at contact
Technician is working with local Briggs & Stratton service dealer to resolve the problem, customer will be consulted prior to final resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] Someone from Briggs and Stratton did in fact call me finallyI have been told that the correct product was shipped but I haven't received it as of nowI will respond again after the correct order is received Thank you, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ,when I purchased this mower it ran for four mounts, then It would not crank, so I changed the spark plug but still nothing happenedI decided to call customer service and they told me to take it to one of there service centers, so I didThey told me that my mower is missing a part, so I asked what part? the person told me its called a barrel and the mower would not run with out itSo I told her It ran for four mounts, she said it can not run without the part..I asked her does the part sit on the outside of the mower or the inside? she said the inside,I said you guys were the only ones in it you must have took it out, she said we didn't take it out, I said well I didn't take it outWhen I brought the mower to you guys no one has ever been in it so that means that you guys took it outShe said we didn't take it out, I said I didn't take it out I don't even no what it looks likeAnd why would I want to tare up something I paid for? If your service department did not remove the part and I know that I didn't do it, then it must be something they missed at the factory...Or when they took my mower apart they misplaced it and told the service desk it was never in the mower cause it took them over minutes to bring it out, cause the woman told me they had to put it back together, maybe thats when they lost it so they decided to make me pay for it saying it was never there..If it ran for me and you say it wouldn't run without the part and I have never been in it then your people must have lost it when they opened it
This incident was resolved 8/24/The equipment was repaired at no cost to the ConsumerCustomer has picked up the equiptment.-- [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is some what satisfactory to meThanks for starting the warranty for the new engineAbout the labor/shipping charges, the unit went out of warranty on the 6th of March, the shop was contacted on the 2nd of march concerning the issue, and the parts were orderedWe have already paid for these charges and do not think this is right, but will accept the warranty on the new engine and will just do without owning another Briggs engineAll of this should have been taken care of from the beginning and should not have needed all thisThanks for your time Regards, [redacted]
The customer was unable to provide a copy of the paid invoice Briggs received a copy of the invoice from the dealer on October 2015A check request for the customer has been submitted and is in process with Briggs accounting
Customer was called, warranty coverage and procedure was explained, customer was referred to an authorized Briggs & Stratton dealer for engine diagnostic and warranty determination
The customer was advised that the warranty covers any manufacturing defects for years from the date of purchase The warranty does not cover fuel or maintenance related items If the engine is within the warranty time frame the customer was instructed to take the original proof of purchase along with her pressure washer to an authorized Briggs & Stratton warranty dealer for inspection and warranty determination
We have received the complaint and assigned a technician to the caseWe will advise on resolve[redacted] Briggs & Stratton Answer Center
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received excellent help and was very pleased with support that I was given Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I accept the goodwill response of the business only as it is in strict relation to the last repair of the mower in which the business did not pay for originallyHowever, this does not satisfy my original complaint in its totalityI am still left with a product that will fail again as it has already doneWhat is satisfactory to me is the replacement of that mower productI reserve the right to file another complaint when this product fails againHowever, this partial resolution of my complaint will be acceptable for me to suspend my efforts in relation to this particular complaint