I've contacted the customer again and explained that the mower engine must go to a B&S dealer for inspectionbefore any further assessments can be made. I also explained that the mower is out of the warranty time frame. If a dealer finds a manufacturingdefect we can review for any out of warranty considerations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The returned part was received by Briggs & Stratton on 18 June 2016. The return/credit cleared the Briggs & Stratton accounting department on 22 June 2016 and was forwarded to the customer's credit card company for refund into his account.
This inquiry has been addressed with the customer through the Attorney General in Florida. We explained to Mr. [redacted] that Briggs & Stratton purchases the right to use the Husqvarna name on the pressure washer in question. Briggs & Stratton Power Products is displayed on the...
box, on the data tag on the unit and on the product operator's manual. The customer was not interested in returning the product to the retailer but requested monetary compensation. Briggs & Stratton has declined making this concession to Mr. [redacted].
We have received the complaint and are gathering the details. We will contact the customer direct.
Customer has been working directly with a Snapper specialist, favorable resolution has been reached
Engine failed due to insufficient lubrication, this is due to improper maintenance and not a warranty repair.
Customer was sent missing parts at no charge
Offer was extended and accepted by customer
I've contacted the customer again and explained that the mower engine must go to a B&S dealer for inspectionbefore any further assessments can be made. I also explained that the mower is out of the warranty time frame. If a dealer finds a manufacturingdefect we can review for any out of warranty considerations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The returned part was received by Briggs & Stratton on 18 June 2016. The return/credit cleared the Briggs & Stratton accounting department on 22 June 2016 and was forwarded to the customer's credit card company for refund into his account.
This inquiry has been addressed with the customer through the Attorney General in Florida. We explained to Mr. [redacted] that Briggs & Stratton purchases the right to use the Husqvarna name on the pressure washer in question. Briggs & Stratton Power Products is displayed on the...
box, on the data tag on the unit and on the product operator's manual. The customer was not interested in returning the product to the retailer but requested monetary compensation. Briggs & Stratton has declined making this concession to Mr. [redacted].