Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a phone call today from Briggs and Stratton. The female rep stated she spoke to [redacted] Power Plus and that it would not be covered. None of the information I was told over the original phone call from [redacted] of B&S and how displeased I was with their product had anything to do with this call. [redacted] advised me to take it to a verified repair shop. Not knowing I do and paid $30 for a dx of broken crank shaft. [redacted] advised B&S would consider reopening the warranty if it was a defect. This problem is not common for well service riding mower. I spoke to [redacted] and he said wanted more money to dx it for B&S. I refused to pay. He wanted $890 for a new engine uninstalled. He said I was wasting my time with a defect. He told me to call B&S and ask them to pay for his time to property dx it. So I didn’t and was told that it’s not my job. It was [redacted]’s job to do that. I never heard back from [redacted] after I told him that. He said he would call the district rep. The B&S employee said she had no knowledge of this and the fact that he probably knew the district rep wouldn’t authorize it anyway, he probably didn’t bother calling the district rep. That is crap. She then went on to tell me the same speech [redacted] said word for word. I told her that none of the local service center want the work due to all the paperwork involved with warranty work. She said she wasn’t going to be of assistance to me. She also stated I never responded with the make model or serial numbers. Hello it’s in the formal complaint. I also sent it twice before to the company. Their own service center didn’t have the courtesy to write it down. It was just take my cash and go. I even asked if the company would at least sell me a new engine at their cost. She said they have no incentive programs or factory direct outlets. A multi million dollar company doesn’t have customer satisfaction programs? Hard to believe. The conversation was going nowhere, so I told her to handle it through the Revdex.com and hung up. I have never dealt with a company as horrible as B&S who has no consideration for their customers when it comes to a very highly unusual problem unless the machine is not cared for. [redacted] even said the engine, oil and fuel were all good. This was a freak event. A new lawnmower only cost another $700 more after getting mine replaced with what they want to charge me. Ironically all the mowers use their engines. I am seeking for some sort of reasonable settlement in which I could purchased a 22HP replacement from B&S for my mower at a discount rate. B&S will not budge. In the meantime John deere this year sent me a coupon for 30% off up to $300 savings for a bagger part that was way out of warranty. That speaks volume. While B&S, just doesn’t have any care for their customers. I want a some sort of compromise. After all it’s just not a spark plug or a carburetor it’s a $900 repair or replacement. Do not have B&S call me again! Let them use this site so others can see how they treat the consumer that has no choice but to buy their engine in all the JOHN Deere and Husquavarnas who else know what other company uses them.
Regards,
[redacted]
Customer was called, warranty coverage and procedure was explained, customer was referred to an authorized Briggs & Stratton dealer for engine diagnostic and warranty determination
A recall was issued in 2007 for a potential primer issue - the customer brought his 2005 engine into an authorized service dealer and the original parts in question were replaced. The service center stated the engine was working properly and returned the unit to the customer. The...
customer then stated the engine continued to stall. Briggs & Stratton paid to have the snow thrower transported back to the service center and inspected. The service technician inspected the engine and snow thrower. The unit was found to be working properly while throwing snow (as video documented by service dealer).
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID 11931513, and find that this resolution is satisfactory to me.
Regards,
James N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted today while at work and advised the part was returned. However the return is handled by the accounting department nit the parts department. The accounting department does not talk to the parts department nor does the parts talk to accounting. I was also advised I could wait several weeks to have the money returned to my checking account. (Debit card was used for the order not a credit card). Once money was received, correct part could be ordered. I do not accept waiting several weeks to be able to receive a part needed to repair my tractor after already waiting three weeks due to this unprofessional business experience. There needs to be a way for people to communicate at Briggs and Stratton so that consumers are not left for weeks at a time unable to use the equipment they have purchased.
Regards,
[redacted]
Warranty coverage and procedure was discussed at length with the customer and the customer was assured that Briggs & Stratton will always try to give the customer the benefit of doubt. Briggs & Stratton is committed to our customer service and are always more than happy to repair any manufacturing defects on an engine. The customer was given contact information for several authorized Briggs & Stratton service dealers in his area. He refused to take the unit to a warranty dealer and refused any further assistance from Briggs & Stratton.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once everything has been corrected or refund released back into my credit card account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I called the repair shop again after multiple times and the engine STILL has not been deliveredto the location to be installed.\
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received excellent help and was very pleased with support that I was given.
Regards,
[redacted]
Briggs & Stratton engine technician has been working with the dealer and the Briggs area representative to resolve the issue - authorization has been submitted for replacement engine
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a phone call today from Briggs and Stratton. The female rep stated she spoke to [redacted] Power Plus and that it would not be covered. None of the information I was told over the original phone call from [redacted] of B&S and how displeased I was with their product had anything to do with this call. [redacted] advised me to take it to a verified repair shop. Not knowing I do and paid $30 for a dx of broken crank shaft. [redacted] advised B&S would consider reopening the warranty if it was a defect. This problem is not common for well service riding mower. I spoke to [redacted] and he said wanted more money to dx it for B&S. I refused to pay. He wanted $890 for a new engine uninstalled. He said I was wasting my time with a defect. He told me to call B&S and ask them to pay for his time to property dx it. So I didn’t and was told that it’s not my job. It was [redacted]’s job to do that. I never heard back from [redacted] after I told him that. He said he would call the district rep. The B&S employee said she had no knowledge of this and the fact that he probably knew the district rep wouldn’t authorize it anyway, he probably didn’t bother calling the district rep. That is crap. She then went on to tell me the same speech [redacted] said word for word. I told her that none of the local service center want the work due to all the paperwork involved with warranty work. She said she wasn’t going to be of assistance to me. She also stated I never responded with the make model or serial numbers. Hello it’s in the formal complaint. I also sent it twice before to the company. Their own service center didn’t have the courtesy to write it down. It was just take my cash and go. I even asked if the company would at least sell me a new engine at their cost. She said they have no incentive programs or factory direct outlets. A multi million dollar company doesn’t have customer satisfaction programs? Hard to believe. The conversation was going nowhere, so I told her to handle it through the Revdex.com and hung up. I have never dealt with a company as horrible as B&S who has no consideration for their customers when it comes to a very highly unusual problem unless the machine is not cared for. [redacted] even said the engine, oil and fuel were all good. This was a freak event. A new lawnmower only cost another $700 more after getting mine replaced with what they want to charge me. Ironically all the mowers use their engines. I am seeking for some sort of reasonable settlement in which I could purchased a 22HP replacement from B&S for my mower at a discount rate. B&S will not budge. In the meantime John deere this year sent me a coupon for 30% off up to $300 savings for a bagger part that was way out of warranty. That speaks volume. While B&S, just doesn’t have any care for their customers. I want a some sort of compromise. After all it’s just not a spark plug or a carburetor it’s a $900 repair or replacement. Do not have B&S call me again! Let them use this site so others can see how they treat the consumer that has no choice but to buy their engine in all the JOHN Deere and Husquavarnas who else know what other company uses them.
Regards,
[redacted]
Briggs & Stratton will be replacing the engine as a customer courtesy, customer has agreed to be responsible for the installation charges
Customer was called, warranty coverage and procedure was explained, customer was referred to an authorized Briggs & Stratton dealer for engine diagnostic and warranty determination
Customer resolved with store, they replaced the mower
Engine is being replaced at no charge to customer
A recall was issued in 2007 for a potential primer issue - the customer brought his 2005 engine into an authorized service dealer and the original parts in question were replaced. The service center stated the engine was working properly and returned the unit to the customer. The...
customer then stated the engine continued to stall. Briggs & Stratton paid to have the snow thrower transported back to the service center and inspected. The service technician inspected the engine and snow thrower. The unit was found to be working properly while throwing snow (as video documented by service dealer).
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID 11931513, and find that this resolution is satisfactory to me.
Regards,
James N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Warranty was denied due to insufficient lubrication. The dealer no longer has possession of the engine - calls to customer have gone unanswered
Technician is working with local Briggs & Stratton service dealer to resolve the problem, customer will be consulted prior to final resolution
We have requested a proof of purchase from customer and continue to corresopnd with him directly. We will notify upon resolve.
This was not a warrantable repair. Customer has not responded to several attempts at contact
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted today while at work and advised the part was returned. However the return is handled by the accounting department nit the parts department. The accounting department does not talk to the parts department nor does the parts talk to accounting. I was also advised I could wait several weeks to have the money returned to my checking account. (Debit card was used for the order not a credit card). Once money was received, correct part could be ordered. I do not accept waiting several weeks to be able to receive a part needed to repair my tractor after already waiting three weeks due to this unprofessional business experience. There needs to be a way for people to communicate at Briggs and Stratton so that consumers are not left for weeks at a time unable to use the equipment they have purchased.
Regards,
[redacted]
Warranty coverage and procedure was discussed at length with the customer and the customer was assured that Briggs & Stratton will always try to give the customer the benefit of doubt. Briggs & Stratton is committed to our customer service and are always more than happy to repair any manufacturing defects on an engine. The customer was given contact information for several authorized Briggs & Stratton service dealers in his area. He refused to take the unit to a warranty dealer and refused any further assistance from Briggs & Stratton.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once everything has been corrected or refund released back into my credit card account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I called the repair shop again after multiple times and the engine STILL has not been deliveredto the location to be installed.\
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received excellent help and was very pleased with support that I was given.
Regards,
[redacted]
There are no service parts available for internal parts of an electric pressure washer, Briggs & Stratton will replace the pressure washer
Offer was extended to customer and accepted
Briggs & Stratton engine technician has been working with the dealer and the Briggs area representative to resolve the issue - authorization has been submitted for replacement engine