Auto Transport 123

This company claims to own drivers, and they do notThey are just another broker, and they cannot help you anymore than the rest of these brokersThey give you a time in which your car will be picked up, and unfortunately, they do not follow throughThey are crooks and thievesMy car was picked up three days late (I chose them because I believed them) and was thus, delivered lateStay away from these crooks

Never use this companyI have never had such a terrible experience with anyone in my lifeThis company completely screws you over and maybe you need a lawyer before saying yes to using them because of all the fine printIf you want to be taken advantage of? Use this companyWant to have a customer service rep berate you? Use this companyWant to be left carless in fl? Use this companyI am telling everyone I know about this poor experience and lack of professionalismI hope this review can save someone for the same issue I have experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] So, you are saying that your competitors' quotes are not accurate and it is not possible the service to cost $Also that I misinterpreted very bad the words of your sales person and decided to pay higher rates at $because of this misunderstanding Could you please upload the recorded conversation to this site (or send it to me via email), so I can listen to it as you did and confirm my misunderstanding? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I spoke with M.Gof this company on Nov**, He told me that my vehicle would be picked up by November **, by one of their drivers He assured me that my Credit Card would not be charged if they did not pick up my vehicle as agreed On Nov**, I called and spoke with S., who assured me that she would cancel the shipment I made arrangements and transported my vehicle personally on November ***Then, on November ***, this company charged my card $ Now they are telling me that no promises were made and I was not told no charges would follow Very dishonest company Beware

WE HAVE A CANCELLATION FEE FOR ALL ORDERS - WE HAVE OFFERED A TOTAL OF $CREDIT TOWARDS SETTLING CUSTOMERS COMPLAINTIF CUSTOMER WISHES TO ACCEPT PLEASE CALL US ###-###-#### [redacted] BETWEEN 10AM-4PM M-F ESTREGARDS, ATTEAM

To Whom it May Concern- We have since reached out to customer, and adjusted $back to Credit Card [redacted] *** [redacted] Hello [redacted] , I believe from what you told me that your company wrongly charged me for something they didn't deliver I will be glad to tell the Revdex.com that you resolved the issue and I no longer need their service when you refund the $ I will also not send out the letter to citi bank contesting their decision in favor of Auto Transport and credit you my $At that point I will also revise my yelp review to say that you contacted me and resolved the issue and refunded my $ You have my word on thatBest regards, [redacted] Thank you [redacted]

To Whom it May Concern-First and foremost we would like to apologize on the driver’s behalf for the delay in deliveryIn our defense we provide “Estimated Delivery Dates” not Guaranteed Dates of Pick Up/Delivery as there are issues that Driver’s can run into while Transporting the vehicle to the desired location such as weather, traffic, or mechanical issues along the way.”All pickup and delivery dates and times are only estimatesAuto Transport will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our control.”We regret that it came as an inconvenience the delay of delivery while transporting the VehicleOur goal at Auto Transport is to move the vehicle in a timely, and safe manner to consumer’s desired destination.We are willing to offer the consumer a good-faith credit adjustment in the amount of $- However full Reservation amount is not something that can be adjusted, as services were rendered.Regards, [redacted] *Auto Transport

Excellent service, timely pickup and Early delivery

Im not sure what went on here we release all of our terms and conditions to our customer prior to having you sign., We do not even allow a customer to sign until they click a check box confirming they have read our terms and agree to them..? I would refund you 50$ just out of sheer decency but I'm not sure what went on here or where signals got crossed This is just like a hotel , but if someone tried to book your hotel room while your room was reserved free of charge there would be a feeExactly as we operate I realize you decided only shortly after which is why im making an offer for $ I hope that suffices Otherwise you can use the full $towards any transport of your choice

I called in April upon someone else's recommendationI spoke with Brandon a couple of times and he told me several times that no fee is charged if the reservation is cancelledOur moving plans were not set in stone, but I booked in order to lock in the decent rate we were offeredLong story short, the couple who referred us ended up having to cancel their reservation and they were charged a $cancelation feeMy husband and I ended up having to cancel as well due to major changes to our moving plansWe were immediately charged $as wellI have disputed with my bank, am writing this review and will also be calling during business hours tomorrow until this is rectifiedYes, it says in the contract that a $(or greater) fee could possibly be charged on a situational basis, but Brandon swore up and down several times this would not be assessed which is the ONLY reason I bookedI am interested to hear the recording of the phone calls I had with himStay far, far away from this companyThey are flat out liars and will say anything and everything to get your credit card number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Capitol One has closed their investigation of this case and have refunded the $deposit because they determined the merchaint FAILED to provide services (letter attached)Please find attached Auto Transport 123's very own copy of my order specifically stating "just wont startrolls&steersno modifications"I told every single person each time I spoke with them that this car DID NOT RUN it is not my fault they are apparently STUPID The customer service at this company is PATHETIC! They never return phone callsAfter the initial dispute came back from my credit card company I called them and they said someone would call me right back-never happenedThey refuse to talk to me beause they know they are in the WRONGThe credit card company pulled my money back so they will not profit off this pathetic attempt at a deposit grabThey violated their own contract on day by charging my credit card the second they had the numbers despite the fact the contract states they will not charge until the vehicle is dispatched for pick up which did not happen until 5/*/almost weeks after they charged my cardI will advise everyone to stay away from this company! I will also leave feedback on all the transport sites as soon as I have a chanceI saw a few negative comments from other people as well; now I see why! I will encourage others to contact the Revdex.com as wellThank you for this opportunity to inform others of poor service before choosing their supplier! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concern-Please be advised, customer filed a complaint against Auto Transport 123, prior to contacting our company to allow us to assistSince the complain was filed on 2/*/- we are making efforts to rectify the situation and discovered that the customer's concern was in reference to a cleaning bill, and mileage on the vehicle.We have asked the customer to send us images of the stains within the vehicle, as well as proof that the mileage was put on the vehicle by the CarrierWe are working towards resolving this with the Customer and the Carrier.Please be advised if the customer has any questions regarding the Claims process to contact us directly ###-###-####.Regards, [redacted] ***

there is absolutely nothing misleading it states explicitly in the paperwork the cancellation fee and our reservation fee if dispatched to a carrierThis customer states right in his complaint that he was in fact dispatched to our carrier As the Revdex.com knows I have offered refunds or resolving options in this case I will offer nothing This customer has an issue with quality , he can make the complaint about them than,

I'm sorry I'm [redacted] of the company please call me ###-###-#### I will take care of thisWhat [redacted] of this do you speak of?! Call me and we will resolve this issue immediately

Good Morning- Please be advised we have since refunded the customers deposit, and rectified the situation to customers satisfactionWe have deemed this issue as resolvedRegards, Casey M [redacted] Auto Transport

I truly apologize that we faught the dispute I didnt tell accounting not to IT was my fault AMEX was called today and our action to fight dispute was lifted We have also emailed the customer in regards to this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I’m writing this complaint on record with the Revdex.com to state that I am not satisfied with how Auto Transport handled or responded to my situation.This actually happened months ago and I only complained now only because my bank failed to tell me that I was charged the $after I disputed the chargeI accept the fact that I won’t be receiving a refund, but I requested it because my chief complaint is the the poor customer service I received (which was never addressed within the response from the business)I cancelled because [redacted] actually scheduled to call me the next day and he did notI had already given my credit card number and could not reach him The [redacted] of the company's reaction to me canceling, stating in a previous email that “We have call recordsNot coming from this #” rubbed me the wrong wayIt was strongly implied that I was lying I don’t wish ill will on this company but instead of it being defensive when a customer complains, why not use it as an opportunity to listen to what they have to say and strive to displace any misunderstandings? I think true professionalism and a sensible resolution is for this business to be accountable in this way Bottom line is that the level of customer service I received was non existent once I signed the contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] RESPONSE 10/ **/ Dear Sir: While we regret that the dates, and timeline did not work out for you, we do not provide a specific Guaranteed date for pick upAll dates are EstimatesWe have dispatched and scheduled your driver three times on different dates, and times to make the pick up process as simple as possibleThose dates, and times are listed below for your reference Date: Dispatched: 3:pm Date: Dispatched: 3:pm Date: Dispatched: 11:am We’d be glad to continue to work with you in moving your vehicle, however each time a driver is scheduled there is a fee associated with cancelling, and or refusing a driver, as outlined in your contract details Please contact us to reopen your order to transport your vehicle Regards, [redacted] AT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We have e mails from [redacted] that state otherwiseHe states that he needed to be provided a down payment, vehicle and driver informstionI talked to your company's supervisor yesterday, who promised she would send the contract my husband signed, and still has yet to do soJust like your company has yet to contact our banking institution or us for that matterAlso, your terms and conditions page on your website does not mention a $reservation fee, and even states informstion is required before making a reservation [redacted] neglected our email requesting cancelation and did not respondHe contacted us twice for the vehicle information and expressly states that he needs it in order to bookYet, despite not having what your company requires per your website, you still felt the need to charge us money, even though there was no pick up date or anything In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]