Auto Transport 123

I spoke with M.G. of this company on Nov. **, 20116. He told me that my vehicle would be picked up by November **, 2016 by one of their drivers. He assured me that my Credit Card would not be charged if they did not pick up my vehicle as agreed. On Nov. **, 2016 I called and spoke with S., who assured me that she would cancel the shipment. I made arrangements and transported my vehicle personally on November [redacted]. Then, on November [redacted], this company charged my card $200.00. Now they are telling me that no promises were made and I was not told no charges would follow. Very dishonest company. Beware.

To Whom it May Concern-I am writing in response to the rejection to the Revdex.com. We have processed a refund in the amount of $195.00 back to the customer's credit card on file: Customer has received a separate email confirming the adjustment to his email.Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: XXXXXXXXAmount: USD (195.00)Customer Name: [redacted]Please close this case as resolved.Regards,[redacted]P: ###-###-####F: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Car transported from Arkansas to Washington state. Car was supposed to be picked up on Monday. It was picked up on Thursday. But, we were kept informed and contract says pickup may be delayed. We allowed for that delay. Car was delivered timely in Tacoma. The transport company was [redacted] out of [redacted]. The driver was extremely nice and car was delivered on Monday, as he promised. Keep in mind, there were seven cars he picked up from different locations in the country to be delivered by 18-wheeler. So, I will give them a positive review.

We could like to confirm, we have spoken to the customer, and are agreeing to a full refund. Please see below communication.[redacted]
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[redacted] Dear Lady,  Thank you for taking the time to call me back in regards to this matter. It is never our intention for any of our customers to be unsatisfied with their experience. However, we do understand that sometimes it happens and we have to work through it. Based on the information I have reviewed I am able to offer to give you back the $100 that you were charged for cancellation. In regards to this settlement I will reach out to the Revdex.com in regards to us offering a settlement amount to mark as a closed complaint. In terms of accepting this arrangement, I asked that you would please respond back that you do agree to the terms specified. If you have any additional questions or concerns you can reach me directly at [redacted] Ext [redacted]. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:
I have been moving and not reviewing email. So, the complaint is not resolved since I do not have my car. Indeed, the company only started working with me once they received the complaint. I believe that I should be reimbursed for renting a car much longer than expected.
I think this should stay open until I get the vehicle.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I asked them to split the cost of a rental car,  they offered 150. After I didn't hear anything else from them I inquired and they did not respond.  These people are rude and I have the texts to back that up.  They  are incompetent. They did not know my car was delayed until I called them before the delivery date to check on everything. Then they couldn't tell me if the car was in San Diego or not and when it was going to be shipped.  Then,  they had no idea they promised to send it to [redacted] which doesn't have a port and I had to drive two hours to the other side of the island to pick it up.  These  people are  condescending then conciliatory and then rude again.  They tried to bribe me by offering to pay 250 if I would remove my posts and complaints.  So, I disagree that this is resolved since they agreed to pay 150 before. Companies like this should not be able to get by with insincere apologies where they do not accept any fault.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning-We have reviewed the Customer's rejection, and would like to resolve the issue once and for all. Although our policy does indicate there is no refund on a Cancellation Fee, we have provided Credit in the Amount of $100.00.Please allow 3-5 days to appear in Credit Card Account.Below is Credit Adjustment Confirmation:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (100.00)Thank you,[redacted]

Guys...do NOT use this company. At all. This is a terrible business. A day before they were suppose to come get my car, I called THEM only for them to tell me that my order was on hold. U would think they would call me if they knew the order has to go out the next day. Of course it had to be canceled. Anyway, so 3 days later after begging and pleading and crying, someone finally helped me. They sent my info to possibly their most unprofessional truck driver. They set my pick-up for last tuesday. At the last minute, the driver tells me he cant make it until 2maro so jus leave my car unlocked (had to catch my flight). So I had to spend half my day finding someone to hold my car and keys at their residence. He picked it up the next morning. Fastforward: It is now Tuesday and the driver told me yesterday that he would be here today. Now he lies and says he's getting the truck fixed so it'll be later tonight. He jus so happen to get my # confused with another customer. He called and said "hi. Nakia? I'm on my way with your black charger. Is the location still ok" I said "this is not her. But ok. I'll see u 2maro after ur truck is fixed. All he had to do was tell the truth!! Now I gotta struggle to get around 2maro

I called in April upon someone else's recommendation. I spoke with Brandon a couple of times and he told me several times that no fee is charged if the reservation is cancelled. Our moving plans were not set in stone, but I booked in order to lock in the decent rate we were offered. Long story short, the couple who referred us ended up having to cancel their reservation and they were charged a $100 cancelation fee. My husband and I ended up having to cancel as well due to major changes to our moving plans. We were immediately charged $100 as well. I have disputed with my bank, am writing this review and will also be calling during business hours tomorrow until this is rectified. Yes, it says in the contract that a $100 (or greater) fee could possibly be charged on a situational basis, but Brandon swore up and down several times this would not be assessed which is the ONLY reason I booked. I am interested to hear the recording of the phone calls I had with him. Stay far, far away from this company. They are flat out liars and will say anything and everything to get your credit card number.

Worse company ever, don't trust this company, they lie to you and they trick you. They called my number and they offerd me a price to transport my vehicle, and the salesperson whose name was Dana [redacted] lied to me and forced me to sign the contract, she didn't go over the contract with me and alI charges, then I called them back to cancel the reservation they charged me none reasonable $100. She tricked me that I can cancel the reservation anytime but she didn't mention the charge. She was very rude to me and she said that I better be happy not to be charged more, and she accused me that I'm lying and asked me many personal questions which wasn't her business. They're theft family company and they're trying to set you up to steal your money.

After requesting auto transport quotes online, only 3 companies provided an actual quote in their responding emails. I chose to work with the cheapest company because I did not have to pay any money until delivery. This company requested very basic general questions to begin the process. I received multiple calls from auto transport 123, so I decided to call them back in case they could lower their rate. Lisa informed me that she could not lower their rate but the price of the competing company was to low and I should be skeptical. Lisa then invited me to view a website full of transport reviews, stating that auto transport 123 was top rate with thousands of reviews. She read the negative reviews of the competing company to me. She asked if I was currently under contract with this company and I told her no. However, I mentioned that they asked basic information to begin the process. Lisa interrupted to inform me how that was illegal. This was very alarming and I was immediately weary of the competing company. Lisa informed me that she could set up a three day window for pick up beginning 5 days later. I asked how long it would take to deliver the vehicle and I was told 3-5 days. I asked if that was 3-5 business day and was told that it was normal days. Everything sounded great. I was told that I would receive a notification once my vehicle was dispatched. At the end of the three days I called to find out if everything was ok. There was no driver dispatched yet. A new lady answered and sounded annoyed by my call. She told me that it was in fact a 3-5 day window. I called again the next day and they told me that I was able to dispatched, the vehicle would be picked up the following day, and they expected delivery date was 2 weeks later. After being lied to a second time I decided to inform someone about the discrepancies I was experiencing. I was directed to customer service. The lady on the phone was polite but she began taking my complaint personal. I informed her that I was not upset with her but that I committed to the auto transport 123 under false pretenses. She seemed very informed and told me that based on the mileage it would take 10-14 days. I realized that Lisa had to have known and decided intentionally provided false information to get my business. I then requested to speak with a manager. After being placed on a brief hold I was informed that all managers were on calls. I said that I would wait however long it took. The lady told me it may take a while. I stood by my decision to wait. After 10 seconds on hold I was on the phone with very angry lady. She did not raise her voice but she was very aggressive and rude. I told her about the late pickup and the grossly underestimated delivery time. She told me that the calls were recorded and that none of that was said. She told me the date and times of each call but never did she replay the converation. She then said that I have called many times and that she does not have time for me. After questioning on her not "having time for me" she denied that she ever said that. She told me that there were 3 other people in the room listening to and that was never said. She told me that her response was that there was nothing she was able to do and it would be impossible to change the delivery date. I understood that from other reviews on Revdex.com that this lady was probably a fellow employee based on the quickness of the transfer and the unsubstantiated previous phone conversations. She then asked me why I need the vehicle so quickly. I did not feel the need to explain that, and wondered why she asked a customer why they requested their business. I told her how I felt that I was lied to, that I would like my deposit back, and to cancel the order. She said no, that it was a no refundable fee. I chose not to file a complaint because of the low grade of the auto transport Revdex.com and how useless that effort would be. However, after further research, the competing company mentioned earlier has an 'A' rating and no negative reviews on Revdex.com. I believe that auto transport 123 might be advertising a website that is self reviewed for better marketing purposes. I do plan to go the transportation office on post for incoming/outgoing/deploying soldiers and inform them of what happened. I will try to pass on the word so that other soldiers can know what resources they have when choosing a vehicle transportation company.

To Whom it May Concern-
 
We have since reached out to customer, and adjusted $225.00 back to Credit Card.
 
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[redacted]Hello [redacted],
I believe from what you told me that your company wrongly charged me for something they didn't deliver.
I will be glad to tell the Revdex.com that you resolved the issue and I no longer need their service when you refund the $ 225.
I will also not send out the letter to citi bank contesting their decision in favor of Auto Transport 123 and credit you my $225
At that point I will also revise my yelp review to say that you contacted me and resolved the issue and refunded my $ 225.
You have my word on that.
Best regards, [redacted]
Thank you[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

I truly apologize that we faught the dispute.  I didnt tell accounting not to.  IT was my fault.  AMEX was called today and our action to fight dispute was lifted.  We have also emailed the customer in regards to this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
So, you are saying that your competitors' quotes are not accurate and it is not possible the service to cost $250. Also that I misinterpreted very bad the words of your sales person and  decided  to pay higher rates at $375 because of this misunderstanding.
Could you please upload the recorded conversation to this site (or send it to me via email), so I can listen to it as you did and confirm my misunderstanding?
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern-I am writing in response to the customer’s complaint to outline the following:Customer is a Return Client - He shipped with us back in 09/**/2013 where we moved Kia Sportage from ** to ** - Original Carrier Bulldog Trucking rate: Tariff: $1,200.00Customer contacted us,...

after speaking with Carrier Bulldog Trucking 01/**/2015 who advised they did not have space available to transport the vehicle. (Cutting out the Middle-man)Contract Signed: 01/**/2015 at [redacted]First Available Pick Up Date: 01/**/2015 (we have a maximum of 10 business days to dispatch vehicle based on our Terms and Conditions)01/**/2015 Dispatch E-mail Sent Confirming Driver ScheduledDriver contacted Pick Up Party to advise pick up behind, would pick up [redacted] called us 01/**/2015 at [redacted] - customer is upset that his car hasn't been picked up yet he expected [redacted] and now it won't be picked up until [redacted] sister who is the pick up person in ** has a funeral on [redacted] so [redacted] is a no goVehicle Picked-up: 01/**/15 Delivery Estimation: 01/**/2015 Delivered: 01/**/15   In reference to the Price difference, customer was charged Reservation Fee $225.00 prior to being able to research further from billing error Customer filed a Credit Card Dispute with [redacted] for the $75.00 difference, please be advised that once a Dispute is initiated via Visa or Mastercard International, we are unable to issue credit, it must go through the dispute process. The $75.00 was awarded in the customer’s favor.     In reference to the “delay in delivery: of the vehicle, while we would like to assist with Rental Car fees, we are unable to as there is a window for pickup and delivery to allow for traffic, weather conditions, On behalf of Auto transport 123, we appreciate your business, and are glad you received your vehicle safely!Regards,[redacted]Auto transport 123Tell us why here...

Dear Sir/Madam-After reviewing your Complaint, I did research to find the following information.You contacted our office New order: 06/**/15 2:26 pm to place an order to ship your 2010 VW Jetta from AZ to IN at a Rate of $1025.00. On 06/**/15 3:02 pm You were contacted in reference...

to being listed with the following Company:Order ID: [redacted] Affordable Auto Transportation Inc. P: ###-###-#### F: ###-###-#### 24/7 ESTAuto Transport **3 Contacted you 06/**/15 5:46 pm via Telephone to confirm you were dispatched, and scheduled for pick up.Your Order was Dispatched: 06/**/15 4:48 pm with [redacted] Estimated Load Date06/**/15Estimated Delivery Date06/**/15On 06/**/15 8:17 am Carrier contacted us, and informed us they were unable to reach you regarding the pick up arrangements. On 06/**/15 11:34 am - We contacted you, left message on Voicemail to call us to let us know what happened.On 6/**/15 We Charged a one-time Cancellation Fee of $100.00. Our Cancellation Policy outlines the following:All orders must be canceled in writing and delivered by U.S. registered, or certified mail return receipt requested by Auto Transport 123. Reservations are fully refundable at any time if we do not perform our services after 10 business days. If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. If an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis.Out Listing Policy is as Follows:Any cancellations which are listed/posted on competitors load boards within 3 business days will be voided and deemed non refundable for the full reservation fee.We have charged the Customer the lesser amount of the Reservation of $100.00, although the customer was listed with another company, and did cancel after the order was dispatched.Resolution:We would like to extend a Partial Credit in the amount of $50.00 - Otherwise the customer does have the option to use the $100.00 towards a future transport at any time.If the customer would like to receive a Partial Credit, please have them contact us directly, or respond to the Revdex.com indicating they would like refund mailed, or issued to Credit Card on file.If Mailing is preferred, please supply Payee Name & Address.Thank you, and have a wonderful dayTell us why here...

Please be advised with the below case, the customer contacted their credit card company to dispute...

the cancellation fee with [redacted]. We have since won the dispute based on the Contract and Cancellation Policy. Case#[redacted] ###-###-#### ###-###-#### Fax AT123 Auto Transport [redacted]

It specifically states why my cancellation fee was charged but im not gonig to keep fighting back and fouth over 100$ , [redacted] you were just refunded.  If you feel no one should be paid for their time and we should work for free no problem.