Auto Transport 123

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear [redacted]
This...

company 123 is miss leading and not truefull because I have an e mail that I send them on Friday February ** were I am confirming that my pick up day will be on Tuesday ** of February and also saying that no one is getting back to me to insure that they received my phone calls and my messages . They never send anyone to do the pick up and I have witness from the company that manufacture our shipment which they never had anyone waiting out side for a pick up.
I also know that they never send anyone because their driver call me to find out when the pick up should be done and I told him that it was no pick up until the **, and that is the driver the this company supost to hire for the job.
Please don't let this company get away with their ways to do bad business .
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I’m writing this complaint on record with the Revdex.com to state that I am not satisfied with how Auto Transport 123 handled or responded to my situation.This actually happened 5 months ago and I only complained now only because my bank failed to tell me that I was charged the $100 after I disputed the charge. I accept the fact that I won’t be receiving a refund, but I requested it because my chief complaint is the the poor customer service I received (which was never addressed within the response from the business). I cancelled because [redacted] actually scheduled to call me the next day and he did not. I had already given my credit card number and could not reach him.  The [redacted] of the company's reaction to me canceling, stating in a previous email that “We have call records. Not 1 coming from this #” rubbed me the wrong way. It was strongly implied that I was lying.  I don’t wish ill will on this company but instead of it being defensive when a customer complains, why not use it as an opportunity to listen to what they have to say and strive to displace any misunderstandings? I think true professionalism and a sensible resolution is for this business to be accountable in this way.  Bottom line is that the level of customer service I received was non existent once I signed the contract.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Auto Transport 123 regarding complaint ID [redacted].Sincerely,[redacted]

Promised the world during sales pitch, delivered nothing except a motorcycle with extra odometer mileage and road dirt that wasn't there at the pick up. Plus they lost a set of keys that cost $250.00 to replace. To date after two notifications, nothing has been done by them to rectify.

Please be advised we have issued a check on 10/*/2014 in the amount of $125.00.
 
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We dispatched to this carrier the first day for pick up... They sat outside the customers pick up area for 3 days until the customer explained he couldn't get his units ready in time.  Now the customer is finally ready and we are working on trying to get someone else out there.. We performed service first day into contract [redacted] wasnt ready for pick up.

This place is unprofessional and treat people disgusting . They are a scam . They act like they are the ones transporting your cars but they actually sub them out. I received my car damaged and 2 days late. Which I had to stay in a hotel for 2 days because all my belongings I was moving with were in the car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted] [redacted],
Sir, AT 123 charged me $100 for cancelling the shipping order after 30 Mins when I called [redacted] back. If I were to make reservations with a 5 Star hotel and cancel within the recommended time I would not be charged for anything....I think you know this!!! I should not and I am not going to give you a reason why I am not going with your company to ship my car, so if you really want to make me feel better and do what is right refund me my $100. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning-
Please be advised we have since refunded the customers deposit, and rectified the situation to customers satisfaction. We have deemed this issue as resolved.
Regards,
Casey M[redacted]
Auto Transport 123

As many others have pointed out, they lie to you before you even talk to them. They don't own the carriers they use. They're brokers like everyone else. Which is fine, but that's not what they advertise. Dealing with them, however, was absolutely terrible.
I called to have my car shipped on the [redacted] of April and had the representative confirm with me several times that my car would be shipped on that date. So I took the day off and stayed home waiting for a call to confirm to see when the driver would arrive. Just to make sure, I called Auto Transport 123 and they said "Oh, your car is actually scheduled to be picked up on May [redacted]. After a long day of back and forth (and promising me that they could get me my car shipped that day and changing their minds later, I cancelled and they ended up charging me $100. They also promised several times to call me back with updates and never did. I had to call them back every time.
Avoid this company at all costs. I don't know if they mean to do it, but they feed you lie after lie and promise you things before they're sure they can deliver (and they never can).

Im not sure what went on here we release all of our terms and conditions to our customer prior to having you sign.,   We do not even allow a customer to sign until they click a check box confirming they have read our terms and agree to them..?  I would refund you 50$ just out of sheer decency but I'm not sure what went on here or where signals got crossed.  This is just like a hotel , but if someone tried to book your hotel room while your room was reserved free of charge there would be a fee. Exactly as we operate.  I realize you decided only shortly after which is why im making an offer for $50.  I hope that suffices.  Otherwise you can use the full $100 towards any transport of your choice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  the money has finally been refunded although I do not agree with the companys answer  iam willing to close it because they refunded my money they took without my consent sincerly [redacted]

background-color: transparent;">Response By Auto Transport 123 - 3/*/2015
To Whom it May Concern-
I am writing to you in reference to the above reference complaint. Please be advised that the last contact with the customer was yesterday March [redacted], 2015 after several calls were made into our office from the Client threatening, and insulting our staff.
We emailed the customer 3/*/2015 requesting that the following e-mail be responded to in order to refund the deposit amount back to the customer, even after a driver was scheduled to pick up the vehicle, which is outside our Terms and Conditions.
From: [redacted] <[redacted]>
To: [redacted]
Cc: [redacted] <[redacted]>
Sent: [redacted], March *, 2015 [redacted]
Subject: [redacted]
Origin: [redacted]
Destination: [redacted]
Vehicle [redacted]:
2009 BMW M3
Coupe
 
Good Afternoon [redacted]-
 
Please send us an email confirming you will no longer insult or harass any employee’s of Auto Transport 123, or provide any negative remarks, or comments towards the Revdex.com or similar entities.
 
Reply that you understand, in order to receive refund.
 
Regards,
 
[redacted]
###-###-####
###-###-#### Fax
AT123
Auto Transport
http://www.autotransport123.com
Please be advised the customer completely failing to follow direction verbally, and in writing by replying with the following:
From: [redacted]
Sent: [redacted], March **, 2015 [redacted]
To: [redacted]
Subject: Re: [redacted]
 
[redacted]
_______________________________________________________________
Please be advised Auto Transport 123 is here to provide Automobile transportation for the customer.
02/**/15 - Customer contacted our office to reserve a transport of his vehicle from ** to **. He signed the contract at [redacted] on 2/**/15. Customer provided First Available Pick Up Date: 02/**/15. Please be advised there was absolutely no indication at the time the reservation was placed that the “Pick Up Party” would not be present after [redacted].
02/**/15 - Customer contacted our office to advise us that he was having difficulties connecting with a representative, also that he would like a Pick Up on Wednesday Evening - it was explained at that time we could contact the customer to confirm the pick up arrangements and that we would try out very best to get the vehicle pick up as soon as possible, as soon as driver scheduled we would send confirmation of driver’s details. (2 days after the call was made) Please be advised Auto Transport 123 has a maximum of 10 business day to schedule the driver’s details from the First Available Pick up date - in which is outlined in our Terms and Conditions of the contract.
02/**/15 - Dispatched: 02/**/15 [redacted] with [redacted] Auto Transport to pick up same day 2/**/15. Delivery Estimated 3/*/15
From: Disaptch Information
Sent: [redacted], February **, 2015 [redacted]
To: [redacted]
Subject: [redacted]
 
Payments Due
Tariff: $1,195.00
Required Deposit: $195.00
Received Deposits: $195.00
Carrier Pay: $1,000.00
COD to Carrier: $1,000.00
COD/COP Method: (Cash/Certified Funds)
Terms: immediately
Terms Begin: delivery
Method: Certified Funds
Dates
1st Avail. Pickup: 02/**/15
Date Signed: 02/**/15
Dispatched: 02/**/15
Load Estimated: 02/**/15
Delivery Estimated: 03/**/15
Picked-up: (none)
Assumed Delivered: 05/**/15
Delivered: (none)
Dispatched To Carrier       
Name: [redacted] Auto Transport
Contact: [redacted]
Phone: ###-###-####
 
--
Auto Transport 123
Phone: ###-###-####
Fax: ###-###-####
Website: www.autotransport123.com
NOTICE: This message, including any attachments, is intended for the use of the party to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by reply e-mail, and delete the original and any copies of this message. It is the sole responsibility of the recipient to ensure that this message and any attachments are virus free.
02/**/15 - Customer contacted sales representative [redacted] to advise no one was available at the pick up location.
02/**/15 - We contacted driver to reschedule pick up dates - in which we are still waiting on those dates.
03/**/15 [redacted] - Customer contacting our sales representative [redacted] in which he was Verbally Abusive, using foul language towards representatives.
03/**/15 [redacted] - Customer transferred to Supervisor to try and assist with concerns, he too was abusive to supervisor.
03/**/15 [redacted] - Customer was advised by Supervisor “ he will get his $195.00 back if he said the email in that he will harass anyone anymore in this company and that he will not writing anything on the internet again“
03/**/15 [redacted] - Customer called our office regarding the experience received - Customer explained that he was upset with the service, and the fact that driver was scheduled after [redacted], was not happy with [redacted], or the fact he had to send an email. He admitted he did insult the representatives on several occasions. He was again asked to send an email confirming he would cease and desist from any further contact with Auto Transport 123, its employees, and affiliates, in which he was sent an email he could reply to confirming this. Instead he completely went against all direction and placed his opinions in writing.
Please note: we are more than happy to refund the $195.00 reservation fee back to the customer if he responds appropriately to the email sent, and discontinues to slander our company and insult/harass our employees.
Regards,
Auto Transport 123
P: ###-###-####
F: ###-###-####

Don't use this this company - they lie to you all the way - I was going to have my motorcycle shipped to Denver Colorado so that I could drive it to Sturgis SD - Spoke with an Irene and was promised that the bike would be there at the date and time that I needed - on the date that there driver Clinton said he would be there he didn't show up - I had to call them and they said he an emergency and would not be picking up anything - auto transport 123 didn't even let me know anything - The bike was to be picked up on a Friday and delivered on a Sunday - well this didn't happen and they said well maybe we can get this bike there by Thursday - the Sturgis ralley would have been nearly over by then - auto transport 123 was quick to pull 125.00 dollars out of my credit card and I haven't gotten anything back - this company will lie that they can get you vehicle where you need it but are just lying to you - I will never use them again and will tell everyone I know not to do any business with them.

We have issued Credit Adjustment in the Amount of $100.00Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:[redacted]
[redacted]
[redacted]E-mail issued to...

the Customer - Customer has not responded.Resolution Presented: [redacted]:- After reviewing your complaint, and telephone call with a Representative at Auto Transport 123 today 06/**/2015 – we would like to extend a Full Credit in the Amount of $100.00 Please note, once credit issued, we will be issuing a separate e-mail confirmation of the Transaction Adjustment, and would like to set Revdex.com Complaint as Resolved. Please reply indicating upon receipt of Credit Adjustment in the amount of $100.00 you find complaint Satisfied and closed. Thank you,  [redacted]
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Capitol One has closed their investigation of this case and have refunded the $225 deposit because they determined the merchaint FAILED to provide services (letter attached). Please find attached Auto Transport 123's  very own copy of my order specifically stating "just wont start. rolls&steers. no modifications". I told every single person each time I spoke with them that this car DID NOT RUN it is not my fault they are apparently STUPID.  The customer service  at this company is PATHETIC! They never return phone calls. After the initial dispute came back from my credit card company I called them and they said someone would call me right back-never happened. They refuse to talk to me beause they know they are in the WRONG. The credit card company pulled my money back so they will not profit off this pathetic attempt at a deposit grab. They violated their own contract on day 1 by charging my credit card the second they had the numbers despite the fact the contract states they will not charge until the vehicle is dispatched for pick up which did not happen until 5/*/14 almost 2 weeks after they charged my card. I will advise everyone to stay away from this company! I will also leave feedback on all the transport sites as soon as I have a chance. I saw a few negative comments from other people as well; now I see why! I will encourage others to contact the Revdex.com as well. Thank you for this opportunity to inform others of poor service before choosing their supplier!  
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this customer gave us a declined CC to begin with ... He spoke with the driver himself that's is crazy.. I provided the drivers name and # you the Revdex.com can call the driver and confirm he was dispatched for this order..

this customer is an [redacted]! we have not revieved a penny from this customer
provide us proof that we took $425 from you!!!!
They put a fraud card on file and we will be taking you to collections.  you owe $225
Order
07/**/14 2:57 pmcustomer told me...

they would be filling up their cc w/ money prior to transportation!
We sent a driver to go pick up your car. Provide a letter of cancellation.  ITs so unethical and deadbeat status that you cant even pay your bill but go to the Revdex.com demanding to stop being called?
We will constitute to call until we receive payment as is our right as a NY state company.
Order
07/**/14 2:51 pmPlease do not reply to this email. It was sent from an unattended mailbox, and replies are not reviewed. See below for contact information. * Dear Auto Transport 123, This email is to inform you that Glick Auto Transport has cancelled Order ID [redacted] and will not be able to deliver your vehicle or vehicles as previously agreed upon. Reasons for canceling will vary, and CentralDispatch highly encourages carriers to contact the company prior to canceling an order. If you have not heard from this carrier prior to cancellation, please contact them using the information below: Company Name: [redacted] Below is a summary of the order that was cancelled: Order ID: [redacted] Pickup: [redacted] Delivery: [redacted] Vehicle: 2007 chrysler town and country Ship Via: Open Vehicles Run: Yes Pickup Estimated: 2014-07-** Carrier Pay: 1400.00 Driver: Driver Phone: Dispatch Instructions: You may re-list this vehicle (or vehicles) on CentralDispatch at: [redacted] If you already have another carrier to assign this order to, you may do so here: [redacted] Questions about CentralDispatch? Feel free to contact us at: [redacted] If you no longer wish to receive these email notifications, update your profile by un-checking â??Email Me All Dispatch Updatesâ??.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: On Fri, Aug **, 2014 at 10:29 PM, [redacted] wrote:
This complaint was closed as the [redacted] indicated in his last response that he submitted for refunded.
American Express sent me a letter today 8/**/14 that [redacted] is refusing the credit. I want this complaint re-opened. This is a dishonest company, with questionable practices and they should be reported further.
Regards,
[redacted]