Auto Transport 123

To Whom it May Conceof 09/***10:am we have processed the entire reservation as a Credit Adjustment. Transaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method:
*** Amount: USD (495.00) Please be advised this issue has been resolved with the Customer directly 9//**/2015 Thank you,Casey M***
*** *** ***
*** * ***

This company lied about being able to transport my vehicle when I needed it to be shippedIt took days longer than they kept promising me and the only reason I didn't have another company transport it was because they wouldn't give my $deposit backI ended up having to pay an extra $for storage of my vehicle because they kept lying about when they could pick it up

I was told by one of owners/employees they own their own trucksThey do notI received a call from the shipper a couple days before the shipping dateI was very surprised because I had no idea someone else would shipI did my research on Auto Transport & had no information on the other companyI tried calling Auto Transport & was on hold an hour before finally hanging upAfter finally reaching, Casey, I requested information on the shipper, which I received a couple days laterI chose this company because I was told by their representative, that they have their own trucksI felt there was deceptionThe shipper (Cars Inc) was hours lateThe car arrived in one piece

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** has not yet resolved the disputeContract was properly cancelled before services were deliveredAutoTransportshould be ashamed of their level of communication and service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Order
05/**/2:pmi put the order on hold till we get the email or a letterhe is not happy about this at allbut I told him to read the contract over and over again we have to follow our rules***
05/**/2:pm told him to send a cancellation later.***
05/**/
2:pmi had *** charge ***
05/**/2:pm Hes trying to go with another company
We never received any formal cancellation. What kind of selling practices did we offer other than the fact that you placed your order and you cancelled to go with another companyIf you d like to ship I d be happy to use this $towards any order of your choice

Requested a quote throught their websiteGot a callback within a hourExplained how my mother was in a abusive situation ans car needed to be picked up a certain day within a certain time windowThey checked with management and agreed they can "clear the drivers schedule for a fee" to ensure they can accompany the day and time requestAgreed to the extra feeThey were a day late and not even within the time window we discussed We had to have my mom take her car to a local hotel and leave it there as to not cause a situation with her now exMultiple calls and emails went unanswered and no response to my request to refund me the added fee

To Whom it May Concern-I am writing in response to your complaint filed against Auto transport I would like to advise, we have made every effort to rectify the situation with the Carrier to no availWe would like to offer you a Credit Adjustment of $via Check, or back to your credit card on fileUnfortunately we are unable to validate the odometer reading as that is not something marked on the bill of lading for pick up or deliveryI attempted to contact customer today, however she did not answer, a voicemail was left on the machinePlease contact our office directly ###-###-#### between 9:30AM & 5:30PM ET or E-mail me directly at ***Regards,*** ***Auto Transport

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This reply makes no comment about the "bait and switch" tactic used by this companyThey completely ignored it so I do not accept their replyI signed a contract for one amount and they arbitrarily increased it by $They do not run an honest business *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning-
While we are sorry that Customers Vehicle Windshield was damaged furtherWe were able to obtain the Original Bill of Lading - please find attached confirming that there was a Crack in the Windshield at pick up
Unfortunately due to the circumstances and the Windshield
being damaged prior to pick up - we are unable to assist furtherCustomer signed a Waiver at pick up that if further damages were caused during an Open Transport the Carrier nor Transport Company would be held liable.The documentation supplied is the original inspection form at pick up I have circled the Damages recordedRegards,
Auto Transport

Revdex.com:
While I think the company's last response was ridiculous and half childish, I received my refund in my account on 02/**/and that ultimately is all I wanted
Sincerely,
*** ***

Beware! In September I had hired ATto take my car to a location and we were going to fly out one way and meet it for a vacation and drive back to homeThey said no problemThey gave me a day window to pick it up and I had called to make sure things were on scheduleThey said yes, I'd hear from the truckerNo call/email4th day I called them and they said no truck will come until they we were actually going to fly out and then we wouldn't have the car until days laterThey didn't careAs it turned out, they never even listed our car on the docket for a trucker to pick it upThey just wanted us to panic, which we did, to break the contract so they could take our depositI had to put a stop on our credit card
They are lying fraudulent swindlers
Don't use them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My husband made the reservationAnd the fact you are trying to call my character into question is ridiculous You are also making accusations against, claiming I said you were scamming people Nowhere in my messages to you did it state thatMy husband did not cancel properly and your employee neglected (and admitted to that) to make sure it was properly taken care ofThe fact when we called, we were told the $was a cancelation fee (which was later changed to $225) and that it is listed on the website (a lie) and the contract (another lie) is awful business practiceMy bank is USAA and our lawyer is Air ForceBoth of which have stated your contract is too vague (meaning that your lawyer should be fired if what you say is true) and that you had no authority to take our moneyEspecially with emails from *** asking for all that information in order to make the reservationI have seen the reviews on multiple websites (*** *** *** *** ***, etc...) where you do exactly what you are doing here, attempting to discredit me or anyone who negatively reviews your company
What exactly makes you think we would want to ship our vehicle with a company who can't make up there minds about cancelation fees and has rude employees? If you yell at me, I'm going to yell back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved as the company had refunded the deposit on ** AugThe *** of the company took the time to contact me directly to resolve this issue
Sincerely,
*** ***

The customer states right in this complaint we sent a driverThe driver was delayed. It states in our paperwork these times are estimates and we tell all customers if their is an issue with any drivers we will happily send another. We don't have that any money is owed on file if the
car was never picked upWe billed the reservatoin fee as it states in the contract. IF they would still like to ship the car we will happily ship the car for the customer. After he drove away , we never got a call heard anything and this is the first we are ever hearing about any issues. This a local customer to us and wish they would have just called us rather then jump to this Revdex.com complaint. If you would like to contact us to see what we can do feel free *** is head of customer service ext *** ###-###-####

I truly apologize if this customer had any issues with service. I have been having our customer service dept reach out to her since she wrote negative feedback last night on a ** post. There was a slight delay in delviery. Other than that we are always avaialbe for communication I have numerous notes from *** on this file and *** stating tracking where the vehicle was and delviery estimated times. I feel really bad for this client. AFter this was written I once again had *** reach out to try and resolve any issues which may have occured. We are sorry ***. Delays do occur and we are sorry if the slight communication was not on par with your expectations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It has not been resolved.
*** ***

Auto Transport - Response 12/**/2014To Whom it May Concern-I am writing in reference to the above accusations of our establishmentThe Client contacted us on 09/**/to place a Reservation to move a Audi Q- Origin: *** ** *** to Destination: *** **
***Customer signed on 09/**/at *** *** Name: *** ***Customer provided us a First Available Pick Up Date: 09/**/2014Pick Up Address: (*** ***) *** *** *** *** ** ** *** *** *** *** ** *** - Point of Contact: ###-###-#### Alternate Contact *** & *** *** ###-###-#### & ###-###-####Vehicle Identification# *** Type: Audi Q5- SUV Large Color: Black Stock# ***Delivery Address: *** ** *** *** *** ** *** - Point of Contact: *** *** Alternate Contact ###-###-####Please find Dispatch Confirmation Separately Confirming Dispatch occurred, Pick Up & Delivery Confirmation as well as a Signed Bill of Lading confirming the delivery of the vehicle to: *** ***, also $Balance Paid (COD Cash/Money Order/Certified Bank Check) signed by *** ***.Customer’s Credit Card was charged on 09/**/in the amount of $(Reservation Fee for Dispatching Carrier: ID Transport INC) Please Note: In order for Auto Transport to process a charge, consumer must have a signed contract, as well as provide us with their Credit Card Details.We are extremely upset with the accusations made by the consumer via the Revdex.com - We have supplied evidence supporting the Order, Reservation, Transportation, and Delivery of the VehicleWe request that this accusation be settled as a accusation, and removed immediately.Best Regards,*** ***###-###-#######-###-#### (Fax)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is my final communication regarding this matter. Auto Transport is responsible and accountable for the unprofessionalism and terrible customer service of their "sub-contractor" Quality Relocation Services. They are also accountable for the misleading statements regarding their cancellation fees, deposit policies and who actually provides their transportation services. I submitted a dispute for $to our credit card company and do not plan to back out of my position
After serving this country with distinction and honor for years as both an Enlisted member and *** ***, I do not appreciated the company insinuating I lied on my previous statement. The person who contacted me last from Quality Relocation Services was to the best of my ability to determine "female".
Finally, I would never have any future direct or indirect business contact with the company or their subcontractor. In fact, if this dispute is not resolved to my satisfaction by the end of this month, I plan to report the company and the subcontractor conduct to the Department of Defense contractor performance evaluation and qualification office. Although this is not a direct contract through the Department of Defense, I am sure Auto Transport receives offers to transport servicemen and women vehicles from the Department of Defense Transportation Offices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I do not want you to feel that way We do operate just like a hotel, in the event you cancel their is always a fee as we do not work for free I would like to make you feel better about the situation what happened that your not shipping the car and I will see what I can do for you
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Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I gave the lady the dates in which the vehicle could be picked upI mentioned that the date on the contract was in error, she said no problem she would note the correct first available dateWhen I cancelled the pino one mentioned that the cancellation had to be in writingthe only response I got was the same one my daughter received and in the same rude manner.It seems there is a communication problem amongst the employees and with the customerIn no way was this transaction handled professionallyBecause of the way in which I was treated, I feel both an apology and refund are warrentedI see no way further communication with this company will improve the situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***