Auto Transport 123

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated in my original complaint, the car was on the board for well over days and the company failed to uphold their end of the contract as agreed upon with the Sale RepCompany failed to make contact following conversations on ** July even though reps agreed to contact me reference their ability to transport the car prior to my military permanent change of stationAuto Trans Rep agreed to cancel if she could not book car prior to pm on JULYAll information was previously given to Auto Trans and only now do they claim to have no record of any conversations or agreementsCompany continues to misrepresent the contract and the agreement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

To Whom it May Concern-
Situation: Customer contacted out office on 10-**-to ship a Vehicle from Origin: * *** *** ** *** to Destination: *** ** *** - A contract was signed Date: 10/**/3:PM by *** ***All Customers are advised
of Cancellation Policy - our calls are recorded for Quality Assurance and Training PurposesA Contract is also signed in the Comfort of their own home, or Mobile Device with Internet AccessWe do not force anyone to place orders, we provide Guaranteed Rates, and secure Reservations with Credit Card Details.Customer contacted us and advised us that his Brother had already made arrangements to transport the Vehicle - in which he did not knowCustomer was assessed a one-time Cancellation Fee of $Cancellation Policy All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basisUnfortunately once a Cardholder initiates a dispute against a transaction through their bank; based on *** * *** *** Guidelines, we are unable to make any Credit Adjustments, it does have to go through the issuing bank to come to a Resolution
Respectfully,
Auto Transport

can you provide a formal letter of cancellation that was sent prior to you contracting with another company?
Order
07/**/4:pmCalled customer re: customer can't take delivery until *** see if he can pay upfront so its waiting for him no ans LMOM
The
customer couldn't work with this request.
We then scheduled another driver for his specific dates
IN this matter of time the customer contracted with another company and got picked up. We were never told or cancelled withThe customer told our driver it was already delivered by a different company with zero communication. Furthermore this customer claims to have spoken with *** in sales yet we have no documentation of that call ever happening. We refuned an overages that were taken so if it was $it was refunded back to be doing $our standard dispatch feeWhy would we refund you?

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The amount charged was $ This same amount was attempted to rebill, resulting in yet more of my time defending against these practices I do not know where $came from, but it continues a pattern of shorting me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I explicitly mentioned that the representative from Auto Transport have mis-guided during the 10-minute phone call while pursuing to book with them and to sign and give CC informationHe assures me that there won't be any charge for cancelling before business days before the pickup dateAnd now when I am cancelling me they are showing me agreement but they are not ready to release the phone conversation that they claimed to have in which there representative that they hired essentially liedI am highly skeptical about such business practicesNot an honest business, I should have read and listen to their reviews online before doing any business with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it May Concern-I apologize if you have not been able to reach a representativeOur telephone number is ###-###-#### or e-mail *** we need to verify your mailing address and Payee Name you wish to have the refund sent to.Regards,*** ***(P) ###-###-####(F) ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, I had never spoken with *** *** ***. All my conversations and e-mails had been with *** ***. I contacted her a few weeks after Quality Relocation Services failed to response to several attempts to contact them. On Tuesday ** May, several days after I cancelled the pick up with Auto Transport 123, Quality Relocation Services contacted me to "schedule" the pick up of the vehicle "sometime" on Wednesday ** May or Thursday ** May. Again, of particular note was the fact the company calls to pick up my $25,plus vehicle and once again the person on the phone failed to identify the company or provide a name. Also, once I told the "Lady" calling in behalf of Quality Relocation Services the request was cancelled almost a week prior, she proceeded to hang up the phone without even a "Thank you" or "Apology". On my book, and since I am the one paying for the "service" my book counts, this is very unprofessional behavior.
Regardless of *** *** statements, on my opinion neither Auto Transport nor Quality Relocation Services provided the service as promised
Very respectfully,
*** ** *** ***
*** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1.- I had to leave the car in a storage for them to pick up since they did not find a "driver" by the my moving date (days after the contract).2.- The first diver they hired showed up at the storage location at 6:00PM of a Friday night and expected me to pay for his hotel to wait for the following dayI rejected that irresponsible proposal.3.- They took more than one week to find a second driver that overcharged by $100.The fact that they returned the $overcharge does not excuse for the extreme delay, lack of commitment to what they promised and unprofessional attitude at customer service.A compensation for days delay should be in placeOr a note at the Revdex.com of how unresponsive this company isAt least other potential customers should know this company does not stand to their commitments.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I explained to the sales rep that I was contemplating driving my car from AZ to IL and was informed that I could cancel at anytime without charge I decided to drive and responded via certified mail with return receipt I of course was shocked when they attempted to charge my account $for a cancellation fee I was fortunate that it was declined by my financial institution, but question if this will be the end of this after reviewing all of the negative reviews

Good Afternoon-I am writing in response to the complaint filed by a *** *** ***I have included the signed contract dated 6/**/2014.We did not receive a cancellation notice, the order was dispatched with a carrier per our terms and conditions The driver made
multiple attempts to reach the customer to confirm pick up arrangements be finally be advised that the vehicle was already transportedCustomer also contacted her credit card company *** *** to do a conference call regarding the terms and conditions and reason for charge 2/**/*** ** where customer was explained that reservation is non-refundableI'm not sure as to why customer is filing a Revdex.com Claim against Auto Transport when we did as we promised, and were not advised otherwise that vehicle already moved, nor that order was cancelled.We have processed the Reservation fee in the amount of $in which is non-refundableCustomer can utilize towards a future transport at any time, however we are unable to process a refund.I have attached the dispatch confirmation, as well as the contract details for your reference.Regards,*** ***Tell us why here

If this customer can provide concrete proof the car was driven any mileage at all we will have the driving company refund the money due to mileage on car At the same time these are very serious accusations Your gas level bears no means So the truck travels with less weight often
times the carriers will release-the gas prior to beginning their route
Also we have heard similar reading based off your cars system often times when on the truck it gets tracked much like a EZ pass would if the pass is not removed We do not own these carriers or trucks and you are our customer , if these things did happen we are here to help you IF you can provide true factual details about this happening and not just did he get pulled over ? or did he get a ticket? I will be happy to get you a refund and help you fair enough???

Revdex.com:At this time, my complaint, ID *** regarding Auto Transport has been resolvedThank you for all your helpEven though my case is resolved, it is not before a lot of headache and wasted timeThey were trying to get me to take my
comments off of online review sitesThey should have offered help to begin with, not wait until there were serious consequencesI would like you to post my complain on your site so that this case can warn all future customers.
Sincerely,*** **

Really is that soConsidering my lawyer and I wrote the contract were speaking about I 'd love to know where it says that we dont charge until we have a scheduled pick up. It specifically states upon your first available date we re allowed to bill the reservation feeNor did you cancel the correct way which if your lawyer and bank were really involved would instruct you.
So Basically were bad people because you never properly cancelled with us, I held your reservation free of charge into April since November including a booking with my port and I have employees who I pay to be in contact with you for your order. I'm the bad guy because exactly as my contract states we are capable of providing the service for you but you choose to use the military shipper instead of us... The type of company we areIm still to this day offering to ship the car at the rate we quoted youYour complaining and making us out to be bad people yet you very well know we communicated with you to complete your reservation we stayed in contact, we didn't bill until april its disgusting that your going around like were some terrible people and to boot your not the person who placed the order with us! we have never spoken with you you didnt sign our contract and its completely under someone else info
No where in the contract or on your website does it say anything about
automatic reservationsAnywhereAt AllWe are not shipping our
vehicle through youWe sent it via a military transferWhich,
according to our bank, you claimed was your companyIt wasn'tAnd
again, the fact one of your employees admitted to receiving the email
and did nothing about it, knowingly, it's proof enough of the type of
company you ru

The last response is proof the customer did not adhere to our contract There is no evidence of anything done via email as our competitors attempt to cancel orders for customers all the timeThis is the reason we require submission thru US mail I apologize you feel this way but this is a legitimate business with logistics and scheduling Had you needed the driver we had provided for you we would be right but because you decided you werent going to use us we should magically change all types of conditions for you>? I do feel bad for your situation but please realize where we are coming from

To whom it may concern-
Customer contacted us to move a vehicle at his own rateHe signed a contract authorizing Auto Transport to move a vehicle at non-refundable fee of $- I am attaching contract signed by customerThis fee is deemed
non-refundable.
Customer Has Agreed To Priceof $800. Will Be Charged $150Non-Refundable Deposit. WillBe Listed. If Vehicle Is Not Accept Customer Agrees To Give Us Raise PriceTo Get Picked Up.
Thank you,
Auto Transport

this is an interesting complaint considering we have never received any cancellation from this customer
Please provide the copy of your cancellation via us certified mail as your contract states is the form of cancellation and I will be happy to process a refund in full immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
"If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full.f an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis.” which was accepted and agreed to back in October, 2014."Per my verbal agreement with ***--I would be able to cancel my reservation without penaltyPer the verbiage above, "the $could be deemed non-refundable on a PER SITUATION BASIS"This indicates to me there can be exceptions to policy of which I was promised when I first signed the contract and in this case I am asking the $fee to be refundableWith a change to my departure date to leave for overseas, I was afforded more time to find a location for my vehicle while I was away, and no longer need to ship itI explicitly explained this situation to the agent and I explicitly asked about any penalties on if I canceled and I was told that it would not be issue due to my Military obligations and how they could change.It is appalling that a business is unwilling to work with a military member who has to uproot his family and life to move to a different country to protect the freedom and interest of the country to which the owner of this business livesIf they have actually performed services for me I would have no problem paying for them, and at this time it is ovious they are just interested in making a free $100.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Is this a joke? you signed a contract with us on Friday. Here are our terms and conditions the terms were not if your car isn't picked up on Saturday or Sunday you can just cancel the orderOh you got lower quotes for different dates? and for some reason that should have something to do
with our company and the services we give you? We had carriers this weekend this guy drove his car instead of taking our services we provided
Terms and Conditions
By signing this contractual agreement I hereby agree as the CUSTOMER
to accept the service which Auto Transport providesBy signing you
accept responsibility that you are the registered legal owner of the
vehicle(s) and have authority to enter into this agreement with a valid
working credit card, Otherwise you have been authorized by the legal
owner of the vehicles(s) to enter into this agreementI will pay Auto
Transport the reservation fee for the services agreed to herein so
they are able to reserve a spot on a carrierYour reservation will not
be charged until the vehicle is dispatched to our carrierI further
understand that the BALANCE DUE as described herein is the balance that
must be paid in full by money order, cashier check, or cash at the time
of delivery to the authorized transporterThere will be times when your
reservation fee may vary which will be dependent on the carrier we
choose to dispatch tooIn the event this may happen the total price
quoted will NEVER changeAll orders must be canceled in writing and
delivered by U.Sregistered, or certified mail returned receipt
requested by Auto Transport Reservations are fully refundable at
any time if we do not perform our services after business daysIf
your vehicle has been dispatched and it was cancelled, your reservation
fee will be charged in fullThe Cancellation of any overseas contract
will be charged their full reservation fee due to port filing feesI
further understand that there may be times that we may have to broker
out service to a certified, fully insured carrierIn that event we will
not be responsible for any negligence on the part of the actual
transporter for these routesFuel surcharge may vary in certain areas
if a pick up or delivery location is adjustedIf an order is canceled
due to something out of Auto Transport 123's control the reservation fee
or $will be charged and either put on file or be deemed
nonrefundable on a as per situation basisBy signing this agreement
you agree to pay Auto Transport the price quoted in contractYou
also agree not to charge back a credit card payment to offset any
disputes of damage claims or for any other reasonsAny cancellations
which are listed/posted on competitors load boards within business
days will be voided and deemed nonrefundable for the full reservation
feeIf the major credit card put on file is declined at the time of
billing it is possible there will be additional processing fees
allocated to the orderIf paid in full on major credit card there will
be additional processing fees determined at the time of placing the
orderIf an order is taken as a Bill in Full it is not disputable at
any timeAll pickup and delivery dates and times are only estimates
Auto Transport will not be held responsible for any natural
disasters, acts of Mother Nature, or any other incidents out of our
controlIf we have offered a weight allowance it is for no more than
Lbs of additional weight in the backseat or trunkI further
understand that this agreement is of no force and will be put into
effect when I affix my signature below

Do not trust this company with any of your information Do not even call or contact this company for any reason They will not follow through on having your vehicle shipped at the agreed upon date, they will not call to let you know the driver isn't coming to pick up your vehicle, and then they will charge you a cancellation fee if you try to cancel your reservation Quite possibly the worst business I have ever tried doing business with I sincerely wish I had looked at reviews on the Revdex.com website before trying to do business with them I would be surprised if the two positive reviews are real

Auto Transport - Response 11/**/2014To Whom it May Concern-After reviewing the order details, as well as the customer’s complaint regarding the scheduling of the Vehicle from ** to**, I would like to inform that we do not guarantee a specific date but a business day window from
the First Available Pick Up DateThe contract specified the First Available Pick Up Date: 06-**-We scheduled a driver within our window for Pick Up on 06-**-at ***We notified the Customer via e-mail on 06-**-at ***Estimated Load: 06/**/Estimated Delivery: 06/**/2014The client was charged the reservation fee in the amount of $250.00, we are willing to offer a partial credit to the customer in the amount of $25.00, however based on the Contract Terms and Conditions we are not able to issue a full refund to the customerThe customer can claim the refund by calling us at ###-###-#### to provide us with Payee Information, and Address information.We look forward to hearing from her.Regards,*** ***Auto Transport