AutoLoss.com

Our checks go out every 30-90 days, you will be receiving your check in that allotted time frame. Please allow that amount of time to receive your refund.

Complaint: [redacted]I am rejecting this response because:
there was nothing calm about Monica's explanation on the phone. The only way she could prove this as not to resort to "he said, she said" would be if she is willing to release the rape of our conversation. 
This service provided can not prove the necessary requirements for the insurance company. 
Further, after the confrontational phone call  - I do not wish to have any further direct contact with this company.  
Therefore, I ask that my money is refunded.

The client has gotten ahold of us and having us modify the report.  His response makes no sense to me.   He is asking for our help further and we are gladly helping him. We will modify the claim and get his approval then fax it to the insurance company.  Thanks, Monica F[redacted]

We work hard to help every client.  In some states and certain polices  we are able to negotiate a settlement with the insurance company.  On the website we have a fee for negotiating claims and the fee is $100.   Instead of charging our client an extra fee to negotiate the...

claim we negotiated the claim for free.  We spoke with insurance companies appraiser numerous times regarding the claim and the appraiser was unwilling to increase the offer.  We have no problem refunding the client the fee.  The client never asked for a refund and I thought she was negotiating the claim herself.   We have completed over 30,000 claims so we are not always able to get our clients more money and that is why we have the refund policy.  Our number on goal is to make our customers happy. We want to be in business another 20 years.  Thanks so much, [redacted]

Complaint: [redacted]I am rejecting this response because: For all of the reasons cited above. This is my last communication. It is clear the MF will not direct my very speciifc complaint: MF and AL knew that [redacted] would not use their DV appraisal and that it was of no value to me. That was a material fact. It is a violation of consumer law to fail to disclose a material fact. You can not violate consumer law and hide behind a refund policy. I am entitled to my money back because you failed to disclose a material fact.  Sincerely,[redacted]

The client has already cashed the refund check.  We can forward a copy of the check if needed?   I don't know why we received this complaint.  Thanks, Monica F[redacted] us why here...

Yes, we have stated we will mail [redacted] a refund check. Thanks, Monica F[redacted]

We have asked our client to send us the letter from the insurance company so we can help him further. We help our clients from start to finish. I asked the client for the letter showing the issues and the next day he put in a Revdex.com complaint.    He also emailed us an email stating that...

if he did not get his money back he would slander us on every website possible.  We can forward the Revdex.com or any potential customer the email thread.   We have tried to help this client and still try to help him but we will not refund him his fee.  He already has $1,000 and we are trying to help him further.

If [redacted] does not have the check in 2 weeks we will cancel the check and credit her credit card. Thanks, Monica

Yes, we understand the dealerships give the post loss value.  Our report clearly states the pre loss value with comparable.  We need further evidence of the post loss value.  The DV manual we sent this client originally went over this as well.  Monica F[redacted]

Complaint: [redacted]I am rejecting this response because:this was not explained to me at the time of the offer and I was told by Eric that I would get a refund . Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We want every client to be happy.  All refunds take 30-90 days and the checks are mailed out by our CPA.. The policy is on the website.. We can mail out them a check ASAP but also the 90 days was not up..  What is the best address to mail it to?  Also, we check all emails but...

also please call our toll free number to get help quicker. Thanks, Monica

When a dealership does M evaluation they do not do depreciation. When they evaluate the value of a vehicle they run the bin number which will let them know that the car has been in an accident. There is not a before and after number on my cars value there is only one number.  A dealership will not appraise my vehicle and pretend it does not have a accident only report. I work at [redacted] and have been for the last 5+ years.  I did in the valuation myself on my vehicle in there is no way to evaluate it without an accident. Autoloss did not do what they said they would do for me.

At no time did we tell our client not to take the  offer of $1,000. The offer was low and we told our client that we thought the offer was low.  Next, the client recently stated our staff in writing told her to not take the offer.  I told the client to send me that...

email  showing we told her not to take the offer.  Next,  the client stated well maybe we did not.  We let all clients know the refund policy.  The refund policy is emailed to each client once they hire us and it is on the website. I am sorry the client  loss in court but at no time did we tell her to not take the offer.. In fact, we tell every client that going to court is a risk. Monica F[redacted]

Complaint: [redacted]
I am sorry for the delay since I was out of town for Easter.I am rejecting this response because: I have copies of our emails also....
When I initially contacted Monica F. of Autoloss, due to the damage described, Monica said I should get from $2500-3000 in Diminutive Value (DV). When she did the initial evaluation, it appeared formatted since there were many discrepancies. The repair cost had to be corrected from $1400 to $3200 and adding the correct options on the vehicle.  When it was corrected, their assessment went much higher and I should now receive $4357. Even the final appraisal had errors comparing my SE vehicle to a SEL, a higher costing vehicle.
In the course of dealing with Monica, although there was an initial quick response, there were delays due to the holidays and their weather. 
My case was then transferred to Eric, who I told that GEICO had already offered me $1000. 
He told me to ask GEICO how they came up with that figure and GEICO responded with their own DV valuation of $536. Already, my professional assistance from Autoloss was going down hill. I was now being offered less.
Each time I had contact with him, he said he would have to confer with Monica and the "team" on Monday and there would be weeks that would pass by.
After GEICO came up with the $536 offer, Eric said they had problems with GEICOs DV appraiser, DV of **. and I should file a complaint with the **. Insurance Commission, which I did.
When the insurance commission responded I emailed Eric immediately. After days passed, I had to call Eric, who said there would be another conference and after 2 weeks passed by, I contacted Monica who responded that I had $1000 and the only option would be to sue the person who hit me for the difference and per the refund policy, I would not get a refund.
Basically, Autoloss did not do any service for me to receive any offer of $4357, $2500 to $3000 or even the initial offer of $1000 that GEICO had already offered me. 
In the attached response from the **. Insurance Commission complaint, GEICO responded that the offer was before Autoloss was even involved and reads... "We advised Mr. [redacted] that our offer was fair, was specific to the individual merits of his claim (not Autoloss' claim) and we could not increase out existing diminished value settlement offer. Mr. [redacted] subsequently chose to contact his own third-party diminished value company, Autoloss Appraisal Service.......
The $1000 initial offer that I received from GEICO was not due to any services provided by Autoloss and as the GEICO response said, I subsequently used Autoloss.
The appraisals and comparisons were in error and some portions left out.
I had to do my own work in filing a complaint with the insurance commission.
I was then told to sue.
So, what service have I received from Autoloss that got me a fair settlement?
When I reviewed the Revdex.com files, many of the same things that I encountered came up in the complaints that I read which were resolved and I am hoping that this too will be resolved, since I have the responding statement from GEICO to the **. Insurance Commission attached that Autoloss did nothing for me to receive this offer.
Sincerely,
[redacted]

Date Sent: 9/18/2017 The check was mailed out 2 weeks ago. If Mr. [redacted] does not get the check this week we can void the check and just credit his credit card.. Please let us know if Mr. [redacted] does not get the check so we can help him further. Thanks, Monica F[redacted]

We will mail out the check ASAP.. Looking at her file the refund was approved on 7-7 so the 90 days was not up that is why our CPA had not mailed out the refund check.  We can forward any client a copy of the email thread showing when the refund was approved.  We always ask our client how...

much they paid to make sure we send them the full refund. It is very important to make sure our clients are happy.   Every state is different regarding their underinsured part of the policy that is why we wanted to make sure of the coverage.    The refund check will be mailed out ASAP.. Customer service is our number one goal and we have a staff of people to help customers Monday - Friday 8-4 on the west coast.  Thanks, Monica F[redacted]

We have 97 positive reviews with the Revdex.com, have completed over 30,000 DV claims, and members of the Revdex.com for years.  In no way are we a scam.  We emailed the client asking for his phone number to go over the claim and give him a refund but he has not gotten back to us.  We try to make...

every client happy.  Per the website,  at the end of the process if the client does not get at least the appraisal fee every client is refunded their fee.  Monica F[redacted]

Complaint: [redacted]I am rejecting this response because:Monica is correct in stating she never told me I would get 80% of my claim but she DID say that if I didn't I would get $249 back. I looked at my receipt and all my emails from her and a refund policy is not stated anywhere. I couldn't find it on the website but it might be there. After I talked with Monica I didn't look at the website again. I took her at her word. Sincerely,[redacted]