AutoLoss.com

Customer service is our number one goal at our company.  We do everything we can to help every client as much as possible.  We have been in business over 20 years and have completed over 30,000 appraisals nationwide.  I explained to our client that the next step in the ...

diminished value process was get a local dealer quote. He stated numerous times he did not want to do that and he just wanted us to give him back his money. In fact, he stated he wanted his credit card credited that day for the fee. He emailed that to me and I can forward the email to the Revdex.com.   I explained to him the DV process again.   Next, the client started yelling at me stating he was the customer and I could not talk to him like that. I patiently explained to him the process again and emailed him trying to help him.  He stated he wanted his money back because I was telling him the process and defending our report. The refund process is on the website and we have emailed the client the process numerous times.  We will only refund the fee after he follows the process.  He needs to forward us over the Dealer quote so we can complete a demand letter for him and fax it to the insurance company. We are trying to help him. Thanks, Monica F.

Complaint: [redacted]I am rejecting this response because: I have not received my check
 
 
 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: It fails to address the fact that [redacted] used the information directly furnished by AutoLoss.com to deny my claim for diminished value.  A reasonable person would assume that a company representing itself as a diminished value specialist would run the vehicle identification numbers of the comparable vehicles located to make sure they were not tarnished by things like, you know, a TOTAL LOSS.  There was a total absence of due diligence, and no amount of "amending" the report, as they have stated they would do, is going to change the fact that they dropped an ironclad denial in [redacted]'s lap when they turned in the total loss vehicle (in the comp report) without identifying it as such.  Yes, I AM an insurance adjuster, and NO, I would not reverse my denial if I was the handling adjuster for [redacted].  I paid $249 to AutoLoss.com to assemble a report after vetting the vehicles they intended to include.  There was no vetting in terms of researching the vehicle's history to make sure it was clean as mine was (19K miles at the time of the accident), and as such, they included the aforementioned total loss vehicle.  THAT DAMAGE CANNOT BE UNDONE.  They failed to find actual comparable vehicles -- those with no prior accident history and DEFINITELY those that were not deemed constructive total losses due to collision damages.  It is irritating enough that their report cost me any chance at a diminished value recovery, and I have confirmed this with two different and unaffiliated attorneys whom I personally know.  They reviewed the information and determined that the report was too prejudicial and damaging to consider escalating the matter against [redacted] to small claims court.  Therefore, not only have I suffered a loss in value on the vehicle that I will now NEVER recover, but I actually inadvertently paid AutoLoss.com to sabotage it by creating a faulty report that lacked thorough investigation into the vehicles they chose to include.I categorically reject this response and still contend that only a refund of the $249 I paid will settle the matter to my satisfaction.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I sent them my mailing address on June 17 and requested a refund the first time in early June, so it has been 90 days.[redacted]Vancouver, WA 98664Sincerely, [redacted]

The refund policy is on the website www.autoloss.com. We have completed over 30,000 DV claims nationally and we also send every client the process manual going over the process initially.  We need the client to follow the process so we can help him get a DV check.  I want the client to be...

happy and made whole finically so we want him to get a local dealer quote.  I have received thousands of dealer quotes and the quotes help the claim because it gives the insurance company further evidence the vehicle had decreased in value.  Typically, going to Carmax takes 5 minutes and they have a form that they fill out and hand to our client.  Once the client gets the dealer quote we can help him further.  We want him to be happy.  Thanks, Monica F[redacted]

Due to the refund policy on our website is states if the claim is turned down due to a prior loss no refund is granted.   The claim was specifically denied because the vehicle was in a prior loss.  We would be willing to send the client $100.  We are sorry the claim was not able to go...

thru but the denial was not based on anything we could control.. Monica F[redacted]   Tell us why here...

Our CPA mails out the refund checks and per our notes the refund was mailed out a few weeks ago.  Please have the client contact us if he does not have the check in 1 week we will stop payment and just credit his credit card ASAP.   Thanks, Monica F[redacted]  We are so sorry about...

the delay and we want to make our client happy.

Per our records Mr. [redacted] did not have an offer for diminished value before he hired us.  We told him to provide something from the insurance company showing the initial offer and we would refund his fee if he could show he had the offer before he hired us and he did not. Instead he made a Revdex.com...

complaint. .  Also, when he hired us he specifically stated he did not have an offer.    I emailed him the policy stating if you don't get at least the appraisal fee for DV we will gladly refund you the fee.  He paid us $250 and received $1,000.  We do not feel comfortable giving him back his fee.  We also will gladly show any customer or the Revdex.com the thread of emails we have with him. We take customer service very seriously.  We have a staff just to help customers from 8-4 Monday thru Friday.  We also have the extensive threads showing us trying to work with [redacted]. Thanks, Monica F[redacted]

As appraisers sometimes the appraisals can be subjective.. In our paid invoice and on the website it states if clients don't receive the appraisal fee after following the proper steps we will gladly refund the client their diminished value appraisal fee.  We never stated if the insurance...

company does not pay the full amount of the claim or if they hire their own appraiser then our client would get their money refunded.  We also sent our client a DV manual going over the steps.  The next step would have been for her to get the offer in writing and forward it to us.   We can not reimburse Ms. [redacted] the appraisal fee because [redacted] decided to hire their own appraiser.. Typically, the insurance company will be prompted to hire their own appraiser after getting our report.  That is the normal process when settling diminished value claims.  We wanted to help Ms. [redacted] and we have a 1-800 to help her immediately .   We can not refund her the appraisal fee because [redacted] did not use our report.  We would still love to help her is she would like to get our help.  Thanks, Monica F[redacted]

Complaint: [redacted]I am rejecting this response because:   I did not tell her that he told me in writing not to except the $1000 offer .  It was over the phone when I called and told them what the offer was he said the offer was low and the first one usually would be he did not say whether to accept  it or reject it he drafted me a demand letter to send to the insurance company .  I did not get a copy of the refund policy by email .  I was told over the phone by Monica that I would get my $249 back either way whether it be through a refund or whether it be through settlement with the insurance company .  I have not received settlement . Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Its been over 10 days if they actually mailed it ASAP like they said .I would have it by now. We still have not seen it. They should'nt of let us pay anyway since they didn't ask us the question if we had it on our policy. So Im not satisfied because we have no way of knowing if they mailed the check. Sincerely,[redacted]

Revdex.com:  I did receive the check on Monday the 19th. But instead of a company check she mailed a personal check, Which my bank would of held for 15 Days because its personal check and not a company because its out of state. So I had to go find a US Bank and get them to cash it since it was wrote on a US Bank account. They charged me $7 to cash it since I dont have a US Bank acct. But at least. I finally and no they didnt try to help us at all. finally got itSincerely, [redacted]

We had already emailed [redacted] a week earlier to this complaint stating we would refund her the appraisal fee.. She had not responded with the address so we could mail her the refund check. Thanks,  Monica

Complaint: [redacted]I am rejecting this response because: Autoloss.com did not disclose a material fact. The fact that AL has known (documented since 2013 via complaints on the Revdex.com website) their appraisal is not accepted by insurance companies is a materiel fact.  That is a blatant violation of consumer law. The bottom line is MF has known at least since 2013 the AL Appraisal is of no value in negotiating DV claims with certain insurance companies, including [redacted].Sincerely,[redacted]

[redacted], emailed us on 3-14 stating she had not gotten the refund check.   I emailed her twice that day to call the next day and we would credit her card immediately.  I stated I did not know why she did not get the refund check but to please call the next day and we would credit her...

card that day.  I told her I felt awful she had not gotten the refund check but the day she told me I told her we would credit her credit card.  She had not told us any earlier she had not gotten the refund check.  I can send the Revdex.com showing the thread from us and the client if needed.  We complete over 400 claims a month for the last 20 years.  As soon as she stated she did not get the refund check we emailed her to call us so we could credit her card ASAP. I did not get her email till we were closed so that is why we had her call the next day.  We want every client to be happy.  Thanks, Monica F[redacted]

Our refund policy is clear on the website. The policy states if the client does not get at least the appraisal fee for their DV claim we will reimburse the client the appraisal fee.  I also tell every client the policy on the phone.  At no time did I state if you don't get at least 80%...

of our DV number we will reimburse the client the fee.  We are one of the only appraisal companies that even guarantees the appraisal fee. Once the client stated I promised her the 80% I sent her the refund policy on the website.  I am very specific about what I state on the phone and in writing about the guarantee.  We have completed hundreds of claims every month and I want every client to be happy.  I also changed all paid invoices that clients get to include the refund policy.  We at no time stated she would get 80% of the claim. Thanks, Monica

Complaint: [redacted]I am rejecting this response because: This person Monica F[redacted] mis represented her refund policy while on the phone with me, she stated that typically customers receive 80-90% of what they ask for in a dv claim, and if you as the customer do not receive this you will get a full refund. She did not say anything about all of the hoops one has to jump through to get a refund until after I asked for one. TOTALLY MISLEADING. If anyone is ever thinking about using this company just google it! Almost every reference to Autoloss.com is a negative review's. It is my opinion that Monica and terry f[redacted] make a living out of misrepresenting their "business" and essentially stealing from a large amount of people. If you are thinking of using this business take five minutes to google them as they have done this to numerous people, through different company names dating back to 2012. Sincerely,[redacted]