Initial Business Response / [redacted] (1000, 10, 2015/08/20) */ We appreciate the customer contacting O'Reilly Auto Parts regarding the purchases he made while he was a Team MemberWe are glad to honor our warranties on the parts he has purchasedWe have spoken with the customer and explained to him how warranties are handled for former Team MembersWe consider this case concluded
After reviewing this caseWe contacted [redacted] who was able to confirm that the terminal intake manifold runner control that [redacted] sales does not come with a Chrysler logo on it and if the unit that the customer is trying to return has the Chrysler logo on it, it is not [redacted] 's productWe will not be able to assist the customer with his desired resolution and are considering this case closed
Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ Called customer to review claim, forwarded to our District and Regional Managers for review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting on follow up and I want my truck fixed right Final Business Response / [redacted] (4000, 10, 2016/07/01) */ We have alerted our District and Regional managers of this claim for a review and follow up Final Consumer Response / [redacted] (4200, 12, 2016/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called and said that now it can't be paid until the truck is fixing and a invoice is resubmitedFirst they wanted the estimate and waited almost weeks to approve it now they want an invoice months later instead of telling me this months ago so that the people can start on the truckI am renting a truck from my neighbor and they are just dragging this outTo be honest they should be paying for the rental of the truck that I submitted to them last month
Initial Business Response / [redacted] (1000, 5, 2016/12/06) */ If I can get the invoice number for the refund I will be glad to investigate this matter
After reviewing this case a second time, our response is the same as the previous response.The team member had stated to the customer that the team member would order the correct one for the customer but the new rack & pinion would be a new unit, not a rebuilt one like the customer had originally purchasedThe team member had stated to the customer that the customer would just have to pay the difference on the new rack & pinionOriginal price on the new rack & pinion is $Our team member brought the price down to $and the customer would just need to pay the difference as the customer would have had credit for $The customer refused to pay the difference and requested a refundWe assisted the customer with a refund on 1/26/We are considering this case closed
Initial Business Response / [redacted] (1000, 5, 2016/08/01) */ This complaint is not with us but with the shop that worked on his vehicleAs stated is his complaint the list price is a "Suggested" list price and is the discretion of the shop selling and installing the part to the customerWe consider this matter closed
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ We spoke with the customer and will be sending the customer a [redacted] coupon Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ Revdex.com Comment - The consumer called the Revdex.com and stated the matter has been resolved
Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need my desired resolutionIf mileage can be added please advise a.s.a.p Final Business Response / [redacted] (4000, 9, 2016/06/20) */ Rebuttal has been forwarded to our District Manager for review Final Consumer Response / [redacted] (4200, 11, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since had the carburator rebuilt @$additional dollarsI can provide a receipt Please notify me with a resolution a.s.a.p God Bless You, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/02) */ This issue has been forwarded to our District Manager for a review and follow up with the customer, Thanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 15, 2016/04/07) */ I reached out to [redacted] on 3-24-She contacted me on 3-28-I offered to cover the additonal $she was charged and she acceptedA refund check was issued to her in the amount of $and mailed to her residence *** [redacted] Auto Parts Customer Satisfaction X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ We have tried to contact the customer to discuss this matter but have not been able to reach the customerIf the customer would like to give us a call at X-XXX-XXX-XXXX we would be glad to discuss this further Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] called the X XXX XXX XXXX number three separate times during bus hrs and no one answered Since there is no response, this is the reply to the Revdex.comCould there be another number? [redacted] for [redacted] Final Business Response / [redacted] (4000, 14, 2015/07/15) */ We are unable to honor Mr [redacted] request for a refund because he does not have the product nor does he have proof of purchasing the product from O'Reilly Auto PartsWe are unable to honor his requestWe consider this case resolved Final Consumer Response / [redacted] (4200, 16, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr Juan [redacted] received a very contrarion toned call from the OReilly representativeThey are unwilling to look for the 'former' clerk/employee evidently who took the [redacted] dollars from [redacted] wife and refused to give her the receipt, instead offering it to the so _ called mechanic who did not put on a rack and pinion unit and left town and his 'business'At least this scamming duo is gone and OReilly Auto Parts should work with [redacted] to get satisfaction....he has gotten rid of the old SUV and is riding the bus to his business in Garland where he works in an under air conditioned small shop giving his customers his best leather repairHe is not apologetic for the blunt laguage used with the OReilly repBeware people
Initial Business Response / [redacted] (1000, 5, 2016/09/13) */ Dear [redacted] , When you called and ordered this part from us our Healdsburg store had to order the part from the Windsor storeWhen a stock transfer is done one store will bill the other store for the part and transfer the partOn invoice XXXX-XXXXXX the Windsor store was billed by the Healdsburg store for a Ball Joint in the amount of $When [redacted] came and picked up the part our team member thought the transfer ticket was your bill ticket but it was notThe part left the store without being paid for and this is a mistake on our partIf you can provide us proof from bank statement or a copy of the invoice that shows we billed yo for the part I would be more than happy to refund you for the partEvery purchase from our store will have an invoice and there is no record of this part being sold to a customer that day, only the record where the healdsburg store billed our windsor store for the part for $We are sorry for the mix up and we appreciate you taking the time to reach out to us Sincerely, [redacted] Auto Parts Customer Satisfaction X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Had the correct part been tendered at the time of [redacted] going in the store, none of this would have happenedYou SOLD us the incorrect partWe do not have a receipt because we were not tendered oneWe were handed a stock transfer paperShe believed that was her receipt after She paid CASH for this item - that you claim had no saleYesYour records may not show, but again, had it been done correctly it would haveNot only were we sold the wrong part but once we had to come back two days later and buy the correct part again our part just so happened to be sitting in the back which yes, [redacted] purchased with Visa The person who incorrectly took care of [redacted] should be held accountableMISTAKE NUMBER ONE; WE WERE HANDED THE PART TO BEGIN WITHIf the team member thought the transfer was out bill ticket, and charged her, where did that cash go? She did not just talk out of the store with out paying for a part againThe part we were handed comes from behind the counter? And what your employee willingly let her walk out? With out paying? I find that hard to believe and clearly doesn't make any senseAgain this is the employees faultWe put trust into these parts guys to hand over the correct itemsThe part we were handed and paid for was for a Chevy, we do not even own a ChevyWhat good would walking out with that do for me? Defamation of character against [redacted] in stating she stole somethingDo you have video surveillance? I would love to pull up the date of August 20th, so we can see what happened Had this manger handled the situation properly, guests wouldn't be so upsetTaking over them and ranting like a child yes people will get aggrivatedOwn up to the fact that yes, there very well is a chance that your team messed up the sale, But here we are and now my family is being held accountable, blamed, and bashed
Initial Business Response / [redacted] (1000, 5, 2016/12/22) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I hope they look at my problem that happen to us.I think this happen more than just to us aloneI HOPE THIS GETS RESOLVED SOONTHANKS [redacted] Final Business Response / [redacted] (4000, 16, 2017/02/02) */ We appreciate the customer contacting O'Reilly Auto Parts regarding the fluids he purchased from usThe customer has been in communication with our District Manager and they have come to an agreementWe consider this case concluded Final Consumer Response / [redacted] (2000, 18, 2017/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes , I came to a agreement with the District Manager on this problem
Initial Business Response / [redacted] (1000, 5, 2016/08/29) */ The coupon has been reissued today and will appear in his Email next Monday afternoon, Thanks
Initial Business Response / [redacted] (1000, 9, 2016/05/18) */ We do apologize for any inconvenience or problem that this matter may have caused MR***Our Policy on the back or our receipt states"If a product fails during the warranty period stated on this receipt due to a defect in material or workmanship we will, at our option provide a replacement product or return." If the item is new and was not used and in resalable conditions when can then take it backBut if the item was used and or did not fix the problem with the vehicle then we cannot return itThat would not qualify for a warranty return since there is nothing wrong with the item
Initial Business Response / [redacted] (1000, 10, 2016/07/19) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 15, 2016/06/03) */ This has been forwarded to our District Manager for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Still waiting for reply
Initial Business Response / [redacted] (1000, 5, 2017/01/06) */ We have reached out to our District Manager and will be contacting the customer to see how we can assist him
Initial Business Response / [redacted] (1000, 10, 2015/08/20) */ We appreciate the customer contacting O'Reilly Auto Parts regarding the purchases he made while he was a Team MemberWe are glad to honor our warranties on the parts he has purchasedWe have spoken with the customer and explained to him how warranties are handled for former Team MembersWe consider this case concluded
Initial Business Response / [redacted] (1000, 12, 2016/04/29) */ This case has been passed on to our District Manager so we can address this issue
After reviewing this caseWe contacted [redacted] who was able to confirm that the terminal intake manifold runner control that [redacted] sales does not come with a Chrysler logo on it and if the unit that the customer is trying to return has the Chrysler logo on it, it is not [redacted] 's productWe will not be able to assist the customer with his desired resolution and are considering this case closed
Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ Called customer to review claim, forwarded to our District and Regional Managers for review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting on follow up and I want my truck fixed right Final Business Response / [redacted] (4000, 10, 2016/07/01) */ We have alerted our District and Regional managers of this claim for a review and follow up Final Consumer Response / [redacted] (4200, 12, 2016/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called and said that now it can't be paid until the truck is fixing and a invoice is resubmitedFirst they wanted the estimate and waited almost weeks to approve it now they want an invoice months later instead of telling me this months ago so that the people can start on the truckI am renting a truck from my neighbor and they are just dragging this outTo be honest they should be paying for the rental of the truck that I submitted to them last month
Initial Business Response / [redacted] (1000, 5, 2016/12/06) */ If I can get the invoice number for the refund I will be glad to investigate this matter
After reviewing this case a second time, our response is the same as the previous response.The team member had stated to the customer that the team member would order the correct one for the customer but the new rack & pinion would be a new unit, not a rebuilt one like the customer had originally purchasedThe team member had stated to the customer that the customer would just have to pay the difference on the new rack & pinionOriginal price on the new rack & pinion is $Our team member brought the price down to $and the customer would just need to pay the difference as the customer would have had credit for $The customer refused to pay the difference and requested a refundWe assisted the customer with a refund on 1/26/We are considering this case closed
Initial Business Response / [redacted] (1000, 5, 2016/08/01) */ This complaint is not with us but with the shop that worked on his vehicleAs stated is his complaint the list price is a "Suggested" list price and is the discretion of the shop selling and installing the part to the customerWe consider this matter closed
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ We spoke with the customer and will be sending the customer a [redacted] coupon Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ Revdex.com Comment - The consumer called the Revdex.com and stated the matter has been resolved
Initial Business Response / [redacted] (1000, 5, 2016/06/09) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need my desired resolutionIf mileage can be added please advise a.s.a.p Final Business Response / [redacted] (4000, 9, 2016/06/20) */ Rebuttal has been forwarded to our District Manager for review Final Consumer Response / [redacted] (4200, 11, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since had the carburator rebuilt @$additional dollarsI can provide a receipt Please notify me with a resolution a.s.a.p God Bless You, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/02) */ This issue has been forwarded to our District Manager for a review and follow up with the customer, Thanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 15, 2016/04/07) */ I reached out to [redacted] on 3-24-She contacted me on 3-28-I offered to cover the additonal $she was charged and she acceptedA refund check was issued to her in the amount of $and mailed to her residence *** [redacted] Auto Parts Customer Satisfaction X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ We have tried to contact the customer to discuss this matter but have not been able to reach the customerIf the customer would like to give us a call at X-XXX-XXX-XXXX we would be glad to discuss this further Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] called the X XXX XXX XXXX number three separate times during bus hrs and no one answered Since there is no response, this is the reply to the Revdex.comCould there be another number? [redacted] for [redacted] Final Business Response / [redacted] (4000, 14, 2015/07/15) */ We are unable to honor Mr [redacted] request for a refund because he does not have the product nor does he have proof of purchasing the product from O'Reilly Auto PartsWe are unable to honor his requestWe consider this case resolved Final Consumer Response / [redacted] (4200, 16, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr Juan [redacted] received a very contrarion toned call from the OReilly representativeThey are unwilling to look for the 'former' clerk/employee evidently who took the [redacted] dollars from [redacted] wife and refused to give her the receipt, instead offering it to the so _ called mechanic who did not put on a rack and pinion unit and left town and his 'business'At least this scamming duo is gone and OReilly Auto Parts should work with [redacted] to get satisfaction....he has gotten rid of the old SUV and is riding the bus to his business in Garland where he works in an under air conditioned small shop giving his customers his best leather repairHe is not apologetic for the blunt laguage used with the OReilly repBeware people
Initial Business Response / [redacted] (1000, 5, 2016/09/13) */ Dear [redacted] , When you called and ordered this part from us our Healdsburg store had to order the part from the Windsor storeWhen a stock transfer is done one store will bill the other store for the part and transfer the partOn invoice XXXX-XXXXXX the Windsor store was billed by the Healdsburg store for a Ball Joint in the amount of $When [redacted] came and picked up the part our team member thought the transfer ticket was your bill ticket but it was notThe part left the store without being paid for and this is a mistake on our partIf you can provide us proof from bank statement or a copy of the invoice that shows we billed yo for the part I would be more than happy to refund you for the partEvery purchase from our store will have an invoice and there is no record of this part being sold to a customer that day, only the record where the healdsburg store billed our windsor store for the part for $We are sorry for the mix up and we appreciate you taking the time to reach out to us Sincerely, [redacted] Auto Parts Customer Satisfaction X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Had the correct part been tendered at the time of [redacted] going in the store, none of this would have happenedYou SOLD us the incorrect partWe do not have a receipt because we were not tendered oneWe were handed a stock transfer paperShe believed that was her receipt after She paid CASH for this item - that you claim had no saleYesYour records may not show, but again, had it been done correctly it would haveNot only were we sold the wrong part but once we had to come back two days later and buy the correct part again our part just so happened to be sitting in the back which yes, [redacted] purchased with Visa The person who incorrectly took care of [redacted] should be held accountableMISTAKE NUMBER ONE; WE WERE HANDED THE PART TO BEGIN WITHIf the team member thought the transfer was out bill ticket, and charged her, where did that cash go? She did not just talk out of the store with out paying for a part againThe part we were handed comes from behind the counter? And what your employee willingly let her walk out? With out paying? I find that hard to believe and clearly doesn't make any senseAgain this is the employees faultWe put trust into these parts guys to hand over the correct itemsThe part we were handed and paid for was for a Chevy, we do not even own a ChevyWhat good would walking out with that do for me? Defamation of character against [redacted] in stating she stole somethingDo you have video surveillance? I would love to pull up the date of August 20th, so we can see what happened Had this manger handled the situation properly, guests wouldn't be so upsetTaking over them and ranting like a child yes people will get aggrivatedOwn up to the fact that yes, there very well is a chance that your team messed up the sale, But here we are and now my family is being held accountable, blamed, and bashed
Initial Business Response / [redacted] (1000, 5, 2016/12/22) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I hope they look at my problem that happen to us.I think this happen more than just to us aloneI HOPE THIS GETS RESOLVED SOONTHANKS [redacted] Final Business Response / [redacted] (4000, 16, 2017/02/02) */ We appreciate the customer contacting O'Reilly Auto Parts regarding the fluids he purchased from usThe customer has been in communication with our District Manager and they have come to an agreementWe consider this case concluded Final Consumer Response / [redacted] (2000, 18, 2017/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes , I came to a agreement with the District Manager on this problem
Initial Business Response / [redacted] (1000, 5, 2016/08/29) */ The coupon has been reissued today and will appear in his Email next Monday afternoon, Thanks
Initial Business Response / [redacted] (1000, 5, 2016/08/01) */ I have forwarded this issue to our District Manager for a review and follow up
Initial Business Response / [redacted] (1000, 9, 2016/05/18) */ We do apologize for any inconvenience or problem that this matter may have caused MR***Our Policy on the back or our receipt states"If a product fails during the warranty period stated on this receipt due to a defect in material or workmanship we will, at our option provide a replacement product or return." If the item is new and was not used and in resalable conditions when can then take it backBut if the item was used and or did not fix the problem with the vehicle then we cannot return itThat would not qualify for a warranty return since there is nothing wrong with the item
Initial Business Response / [redacted] (1000, 10, 2016/07/19) */ This issue has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 15, 2016/06/03) */ This has been forwarded to our District Manager for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Still waiting for reply
Initial Business Response / [redacted] (1000, 5, 2017/01/06) */ We have reached out to our District Manager and will be contacting the customer to see how we can assist him