Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ O'Reilly Auto Parts has reviewed the case and per the discussion over the phone between the customer and District Manager [redacted] we will issue a full refund to the customer in the amount of [redacted] We have asked the customer to return to the store located on Pleasanton Road in San Antonio, Texas and speak with Store Manager [redacted] (XXX)XXX-XXXXWe consider the issue resolved
Initial Business Response / [redacted] (1000, 10, 2016/07/26) */ I have forwarded this issue to our Store and District Managers for a review and follow up with the customer, Thanks Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) red tape run around just like any big company nothing will ever be done it will surprise me if it is Final Business Response / [redacted] (4000, 14, 2016/07/27) */ I have forwarded this issue to our Store and District Managers for a review and follow up with the customer, Thanks
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ We appreciate the customer contacting O'Reilly Auto Parts regarding the wheel covers he purchasedWe are glad to offer the customer a warranty refundWe have spoken with the customer and he will be refunded of at the store when he returns the productWe consider this case concluded Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company customer service called me and agreed to refundI went to the original store per instructions: the store manager on the phone with the store clerk first refused to issue refund, then changed mind to issue store creditWhen I was about to contact his district manager, then he agreed to refund back to my credit card: I did receive the refund Thank you so much for your help Regards
Initial Business Response / [redacted] (1000, 5, 2017/05/16) */ The starter was sent into the lab for testing and the lab stated that the unit may have failed due to improper use/installationThey assisted the customer with partial labor for the starter but not for the damages Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried two of their starters, both failed, ruining my flywheel because they wouldn't mate up to my flywheelwhich cost me four hundred dollars more to repairthe starters were both professionally installed Final Business Response / [redacted] (4000, 9, 2017/05/23) */ The starter was sent in to the lab for testing and the lab stated that the unit may have failed due to improper use/installationThey assisted the customer with the refund on the starter on 1/24/and partial labor for the starter but not for the damagesWe are considering this matter closed
We have received your letter in regards to ID [redacted] We reached out to the customer and informed her that we would be getting this matter addressed on the rude and poor customer service she experienced by one of our team members We also informed the customer that she is more than welcome to return to shop at any O'Reilly Auto Parts store Customer stated that she will continue shopping at O'Reilly Auto Parts! We are considering this case closed
Initial Business Response / [redacted] (1000, 9, 2016/05/06) */ This complaint has been forwarded to our District Manager so we can follow up and address this issue
Initial Business Response / [redacted] (1000, 14, 2016/04/07) */ I have made several attempts to contact this customerThe phone is not set up for voice mail so I am not able to leave a call backCustomer can contact us at X-XXX-XXX-XXXX and we would be glad to address this issue, thanks *** [redacted] O'Reilly Auto Parts Customer Satisfaction X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2017/05/23) */ After review this case, the customer has been assisted with the refund for the oil filter
When the customer made the purchase of this battery on 3/12/the battery was sold with a year warrantyOur batteries have not been sold with a prorate warranty since the date of 9/28/Technically this battery was completely out of warranty on 8/23/when the customer was in the storeNone the less our store agreed to help with the cost of a new battery and sold the customer one at the price of $instead of the cost of $We have also attached a copy of the original receipt showing the year warranty period on that batteryAt this time we consider this matter closed
Initial Business Response / [redacted] (1000, 9, 2015/12/15) */ O'Reilly Auto Parts has reviewed the case and the District Manager is aware of the open police investigation into the matter and is cooperating with the local detectiveWe consider the Revdex.com case resolved
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We apologize for the service the customer received at our [redacted] store off of North Lamar BlvdWe have spoken with our District Manager Brandon about this issue and he will be contacting the customer to discuss this matter furtherWe consider this matter to be concluded
We have given the customer all of the rewards he earned on 2/27/via emailWe forwarded the rewards again on 3/1/via emailWe are considering this case closed
Initial Business Response / [redacted] (1000, 9, 2016/04/28) */ I have forwarded this issue to our District Manager so we can follow up with the customer and address this issue Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by seguin oreilly on 4/29/and a message was leftThat asked me to call and ask for different peopleWhen I called on 5/2/both of them had goneDo I left a message that I was returning their callI still have not heard or had any other contact from themThere was no reply other than them stating they were calling in reference to an email I sent themI guess through the Revdex.comI am seeking to get this resolved and reimbursed! Final Business Response / [redacted] (4000, 13, 2016/05/04) */ This issue has been forwarded to our District Manager to make a second attempt to contact the customer so we can follow up and address this issue Final Consumer Response / [redacted] (4200, 15, 2016/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only want to compensate for that they owe core charge and mileage but not compensate for the labor of having to install times due to of them being the wrong partThey want to compensate for under the That I am asking being hrs drive time at 36.00/ he, miles @a mile labor For installation of transmission times and the for the core charge they keptComes to that's all I am askingI am paying my brother for installation as well as helped with installation and they want a receiptHe does not have a business but no one works for freeI told them I could have him write a receipt but that was not good enoughI can go to small claims if I have to it was theft! !
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Our O'Reilly Auto Parts stores located on [redacted] Ave in Maryville, Tennessee has been in contact with the customer and have agreed on a resolutionThe store has been informed by the customer that the issue with the engine was unrelated to the original concernAnd per the customer's request, we will be refunding the core amount of the engine to the customer's credit card used on the initial purchaseWe consider this issue resolved
We tried reaching out to the customer on 12/29/at 10:11am, 10:34am and 3:48am with no responseWe reached out to the customer regarding this case as we were informed by one of our store managers that the customers vehicle has been repaired
Initial Business Response / [redacted] (1000, 5, 2016/09/13) */ I have forwarded this issue to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager and I reached a compromiseI am satisfied with how my complaint was resolved
Initial Business Response / [redacted] (1000, 10, 2015/05/22) */ O'Reilly Auto Parts has reviewed the customer's concern and the findings show that we had previously contacted the customer and informed him that the oil filters purchased were requested by the customer by part numberThe customer admitted to forcing the filter onto his vehicle and did not verify prior to installing if the filter matched the one he removedGiven these facts we are denying the customer's request for reimbursementWe consider this issue resolved
Initial Business Response / [redacted] (1000, 10, 2015/11/02) */ O'Reilly Auto Parts has reviewed the case and the customer would need to file a property damage claim directly with the manufacturerWe consider this issue resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did file a property damage claim directly with the manufacture (ITW Global Brands) claim # CMXXXXXXXXXX on 7/31/ ITW required the following item before they would process the claim which I supplied them: Original receipt photos of scratched windshield (Extremely difficult to do) Return the wiper blades How long have they been on vehicle Get a quote and send it to them Where did I buy them from Two days ago they did send me a Email stating " You should receive your check within 2-weeks." Until I receive this check I would like to keep the Revdex.com complaint open [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2016/12/13) */ This concern has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2016/09/01) */ This customer did contact us and several attempts were made to contact themI will re forward this to our District and Regional managers for a review and follow up
Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ O'Reilly Auto Parts has reviewed the case and per the discussion over the phone between the customer and District Manager [redacted] we will issue a full refund to the customer in the amount of [redacted] We have asked the customer to return to the store located on Pleasanton Road in San Antonio, Texas and speak with Store Manager [redacted] (XXX)XXX-XXXXWe consider the issue resolved
Initial Business Response / [redacted] (1000, 10, 2016/07/26) */ I have forwarded this issue to our Store and District Managers for a review and follow up with the customer, Thanks Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) red tape run around just like any big company nothing will ever be done it will surprise me if it is Final Business Response / [redacted] (4000, 14, 2016/07/27) */ I have forwarded this issue to our Store and District Managers for a review and follow up with the customer, Thanks
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ We appreciate the customer contacting O'Reilly Auto Parts regarding the wheel covers he purchasedWe are glad to offer the customer a warranty refundWe have spoken with the customer and he will be refunded of at the store when he returns the productWe consider this case concluded Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company customer service called me and agreed to refundI went to the original store per instructions: the store manager on the phone with the store clerk first refused to issue refund, then changed mind to issue store creditWhen I was about to contact his district manager, then he agreed to refund back to my credit card: I did receive the refund Thank you so much for your help Regards
Initial Business Response / [redacted] (1000, 5, 2017/05/16) */ The starter was sent into the lab for testing and the lab stated that the unit may have failed due to improper use/installationThey assisted the customer with partial labor for the starter but not for the damages Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried two of their starters, both failed, ruining my flywheel because they wouldn't mate up to my flywheelwhich cost me four hundred dollars more to repairthe starters were both professionally installed Final Business Response / [redacted] (4000, 9, 2017/05/23) */ The starter was sent in to the lab for testing and the lab stated that the unit may have failed due to improper use/installationThey assisted the customer with the refund on the starter on 1/24/and partial labor for the starter but not for the damagesWe are considering this matter closed
We have received your letter in regards to ID [redacted] We reached out to the customer and informed her that we would be getting this matter addressed on the rude and poor customer service she experienced by one of our team members We also informed the customer that she is more than welcome to return to shop at any O'Reilly Auto Parts store Customer stated that she will continue shopping at O'Reilly Auto Parts! We are considering this case closed
Initial Business Response / [redacted] (1000, 9, 2016/05/06) */ This complaint has been forwarded to our District Manager so we can follow up and address this issue
Initial Business Response / [redacted] (1000, 14, 2016/04/07) */ I have made several attempts to contact this customerThe phone is not set up for voice mail so I am not able to leave a call backCustomer can contact us at X-XXX-XXX-XXXX and we would be glad to address this issue, thanks *** [redacted] O'Reilly Auto Parts Customer Satisfaction X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2017/05/23) */ After review this case, the customer has been assisted with the refund for the oil filter
When the customer made the purchase of this battery on 3/12/the battery was sold with a year warrantyOur batteries have not been sold with a prorate warranty since the date of 9/28/Technically this battery was completely out of warranty on 8/23/when the customer was in the storeNone the less our store agreed to help with the cost of a new battery and sold the customer one at the price of $instead of the cost of $We have also attached a copy of the original receipt showing the year warranty period on that batteryAt this time we consider this matter closed
Initial Business Response / [redacted] (1000, 9, 2015/12/15) */ O'Reilly Auto Parts has reviewed the case and the District Manager is aware of the open police investigation into the matter and is cooperating with the local detectiveWe consider the Revdex.com case resolved
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We apologize for the service the customer received at our [redacted] store off of North Lamar BlvdWe have spoken with our District Manager Brandon about this issue and he will be contacting the customer to discuss this matter furtherWe consider this matter to be concluded
We have given the customer all of the rewards he earned on 2/27/via emailWe forwarded the rewards again on 3/1/via emailWe are considering this case closed
Initial Business Response / [redacted] (1000, 9, 2016/04/28) */ I have forwarded this issue to our District Manager so we can follow up with the customer and address this issue Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by seguin oreilly on 4/29/and a message was leftThat asked me to call and ask for different peopleWhen I called on 5/2/both of them had goneDo I left a message that I was returning their callI still have not heard or had any other contact from themThere was no reply other than them stating they were calling in reference to an email I sent themI guess through the Revdex.comI am seeking to get this resolved and reimbursed! Final Business Response / [redacted] (4000, 13, 2016/05/04) */ This issue has been forwarded to our District Manager to make a second attempt to contact the customer so we can follow up and address this issue Final Consumer Response / [redacted] (4200, 15, 2016/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only want to compensate for that they owe core charge and mileage but not compensate for the labor of having to install times due to of them being the wrong partThey want to compensate for under the That I am asking being hrs drive time at 36.00/ he, miles @a mile labor For installation of transmission times and the for the core charge they keptComes to that's all I am askingI am paying my brother for installation as well as helped with installation and they want a receiptHe does not have a business but no one works for freeI told them I could have him write a receipt but that was not good enoughI can go to small claims if I have to it was theft! !
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Our O'Reilly Auto Parts stores located on [redacted] Ave in Maryville, Tennessee has been in contact with the customer and have agreed on a resolutionThe store has been informed by the customer that the issue with the engine was unrelated to the original concernAnd per the customer's request, we will be refunding the core amount of the engine to the customer's credit card used on the initial purchaseWe consider this issue resolved
We tried reaching out to the customer on 12/29/at 10:11am, 10:34am and 3:48am with no responseWe reached out to the customer regarding this case as we were informed by one of our store managers that the customers vehicle has been repaired
Initial Business Response / [redacted] (1000, 5, 2016/09/13) */ I have forwarded this issue to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager and I reached a compromiseI am satisfied with how my complaint was resolved
Initial Business Response / [redacted] (1000, 10, 2015/05/22) */ O'Reilly Auto Parts has reviewed the customer's concern and the findings show that we had previously contacted the customer and informed him that the oil filters purchased were requested by the customer by part numberThe customer admitted to forcing the filter onto his vehicle and did not verify prior to installing if the filter matched the one he removedGiven these facts we are denying the customer's request for reimbursementWe consider this issue resolved
Initial Business Response / [redacted] (1000, 10, 2015/11/02) */ O'Reilly Auto Parts has reviewed the case and the customer would need to file a property damage claim directly with the manufacturerWe consider this issue resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did file a property damage claim directly with the manufacture (ITW Global Brands) claim # CMXXXXXXXXXX on 7/31/ ITW required the following item before they would process the claim which I supplied them: Original receipt photos of scratched windshield (Extremely difficult to do) Return the wiper blades How long have they been on vehicle Get a quote and send it to them Where did I buy them from Two days ago they did send me a Email stating " You should receive your check within 2-weeks." Until I receive this check I would like to keep the Revdex.com complaint open [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2016/12/13) */ This concern has been forwarded to our District and Regional managers for a review and follow up Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2016/09/01) */ This customer did contact us and several attempts were made to contact themI will re forward this to our District and Regional managers for a review and follow up