Autoplicity.com

Horrible, the most untrusted company I have ever dealt withAfter purchasing a Hood for my truck, I received an email explaining that I was to pay an additional Freight charge in the amount of $no where on their web site does it show that additional charges could be appliedNow they are way more expensive than any other competitorI thought they were a few dollars cheaper than others but they liedNow I am having to wait two days for my refund before I can order from someone elseThis now stops me from finishing my project on timeI would never recommend Autoplicity.com to anyone!

Hello, A full refund for the amount of $has been issued to the customer as of 11/20/ PayPal refund transaction ID- [redacted]

Dear [redacted] I took this under review and found two things; there is no record of any phone or email contact by you to our company, and the purchase you referenced was made in September of We have a day return period and, after that period has elapsed, if you encounter technical issues or defects with a product you need to contact the manufacturer directly for assistance if/when they offer a product warranty You can find contact information for Delta Lights on their website, which is as follows:http://www.deltalights.com/I apologize for any misunderstanding regarding this matterSincerely,Autoplicity Customer Service

***, Please take a look at the screen shot here: https://screencast.com/t/bptPaqfQ Our paypal account has been debited and you need to contact them to get your fundsWe are at their mercy as the payment processor

Complaint [redacted] I am rejecting this response because:i ordered another "skid plate" with Autoplicity not hardware when I ordered it on the of this month there was a picture of the skid plate and the description said SKID PLATE not another word on it they were paid in less then a week still waiting for a skid plate and not another bait and switch show and say skid plate and then send muffler tube or something all I want is my S K I D P L A T E thank you iam up to 45, yes forty five emails trying to get my SKID PLATE please help? Sincerely, [redacted]

Hello, Please take a look at the tracking number for your order [redacted] As you can see the item was shipped the same day the order was placedUnfortunately the carrier has lost your package, for that we apologize but it is out of our controlA claim needs to be open with the carrier to get the funds back for your orderA full refund has been issued to your account so you can reorder the item and get it promptlyWe will take care of the claim on our end

How on earth is this a A+ company with bad reviews and good??????? I am so tired of being ran around and handed off to others in this companyI am so tired of people who say I will call you back in an hour or I will call you back todayHere we go again for the 4th dayI was told I would recieve a call back today and now the office is closed with no call backI am tired and frusturatedI just want my money backI ordered a tool on 10/Back ordered will ship 10/26, then 10/27, then not sure when it will shipCancled on 10/my request will be processed in one busniess day11/called, Will have to check with the warehouse, we will call you backNothing 11/we will have to check with the warehouse and call you backAgain, nothing11/this order hasnt shippedI will have to talk to the person processing this cancelation and call you backI asked, " you promise to call back today?!" Yes was the responseNow, youre closed with no call backThis is ridiculousI really am a very friendly person but this is my hard earned money that I need returnedI don't understand why I need to chase this so muchThey owe me less than $40!!!!! I should have known better then to think I found a $tool for less than $With all of the run around I have been getting, I'm starting to think that there never was a "backorder" They are just taking money from good honest folksI work hard for my money and we dont have a lot of itWe finally brokedown and paid the full price from another reputible company, same brand and they werent backordered! It was here in two daysI have contacted them again today through email and [redacted] I will not let this issue restShould have read the reviews first

I took this under review and found that, in this instance, our vendor is supply inaccurate information with regard to inventory levels We are currently working with them to resolve the issue and we will have it taken care of as quickly as we can Unfortunately, since the item is no longer available we cannot fulfill your order I apologize for any inconvenience this has causedSincerely,Autoplicity Customer Service

We processed your refund on 3/28/As we noted in our correspondence with you refunds can take 3-business days to show up in your accountThere is nothing we can do to speed this process upWe apologize for any misunderstanding regarding this matter

Dear Mr [redacted] I reviewed our records and found that we did not receive a reply from you after we sent you an email to request additional information about your return I only see one ticket in our system from your email address, the one we did not receive a reply to If we had received a reply I can assure you that we would have provided you with the service you expected to receive I apologize for any misunderstanding regarding this matter In order to proceed we will need you to reply to the email we sent to you on 9/21/with the following information Your order numberFirst and last name the order was placed withReason for the returnList of item(s) you would like to returnThe condition of the merchandise (i.estill new in box, box opened but product not used, box opened and product used, etc)Picture(s) of the merchandise Once we have this information the agent assigned to your ticket will procure an RMA number and then your order can be returned to us for a refund We look forward to receiving your reply and helping you get this matter resolved Thanks in advance Sincerely, Autoplicity Customer Service

Complaint: [redacted] I am rejecting this response because: I have had to daily check for my refunds and still have one pending also there has been no change to the ad showing it was a mistake on pricing which shows intent as well as other products on their site having super low pricingI am still waiting for a resolution other than the refundsI have lost business sales opportunities as well as others I sent to their website so my reputation is also been affected Sincerely, [redacted] ***

Hello Please call the manufacture and the description for what you ordered- 90- You will be told that this is just a replacement part for the winch kit, rather than a full winch kitWe did not try to cover up our mistakeYou received the exact part number that was orderedSince the time of your first complaint a full refund for $has been issued to you Autoplicity will NOT be shipping out an additional products

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I received the UPS label via email this morning and will ship this evening when I get home from work Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will only accept the missing Ring Set from my order or a refund in the amount of $so I can purchase the rings elsewhereLuckily I also submitted a claim with [redacted] and they have refunded me the money on my accountI have copied and pasted the letter [redacted] sent me belowI guess you have to take this up with them now [redacted] Hello [redacted] We reviewed the information regarding the claim below and have decided the case in your favor.We’ve issued a refund to your [redacted] Credit account for the disputed amount as well as any interest and fees related to the transactionPlease allow up to days for this refund to be reflected on your accountThis claim is now closedWe are truly sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this claimTransaction details: Dispute Case ID: [redacted] Transaction Amount:$USD Dispute Amount:$USD Transaction ID: [redacted] Transaction Date: November 25, Thanks, [redacted] Thank You [redacted]

Hello, The customer did not return the order complete as stated aboveThe item is sold in a pack of 10, the customer returned We cannot and will not resell an item that is missing a pieceWe also cannot just refund the customer for the missing item, it does not work that wayUnless the customer returns the missing piece of the order NO REFUND will be issued

Hi [redacted] Thanks for reaching out We will be sure to refund you in full and to contact our warehouse on the defected product I will have a manager reach out to assist with next steps You will need to ship the product back at no-cost to you Once we have a tracking number, we will immediately issue the refundWe look forward to your responseBest regards,Autoplicity Customer Service

Hello, Your order has been cancelled and a full refund for the amount of $has been issued to your account as of 2/3/via checkThe payment gateway has expired fort he order is over days old, meaning we could not issue a credit back to the CC

Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ Contact Name and Title: Hubert [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello ***, We apologize for all the inconvenienceA refund has been issued to you as of 2/25/Please allow up to hours for the funds to reach your account Thank you, [redacted] Customer Service Manager

I placed an order for parts that were listed as "In Stock" on a Friday A week later I got an email stating that the parts will be shipped the following week What? Almost two weeks to ship when the item is in stock Something's not right Is it really in stock or am I being lied to? Time for some detective work I checked their website and the part description showed in stock I suspected that this is [redacted] so I called up and pretended to place an order for the exact same product After I was assured that the item was indeed in stock and would ship out in a couple of days I revealed that I had already placed an order for this part and had been notified via email that it wouldn't be shipped for another days "Can I put you on hold sir, I'll have to look into this" When she returned, I was told that a mistake had been made and they didn't really have them in stock and that it would be shipped direct from the manufacturer, thus the delay As I suspected, they use advertising to make the sale Of course this was denied and I was told this was a one time mistake and it hardly ever happens I don't believe it Dishonest companies adopt policies like this (saying it's in stock when it isn't) because it can increase sales significantlyGreat, just what the trusting consumer needs, another company willing to lie to get your money I will never do business with this company again and will go out of my way to inform anyone that will listen, about my experience I suggest that if you're considering doing business with this company, that you look elsewhere Look at all the complaints filed with the Revdex.com Do you really want to spend any of your hard earned money with a company like this? I don't

Will never order from Autoplicity again!! Ordered some tools from them online, when I received them it was not what I ordered They explained that there must be a mistake on their web-site because the picture and the actual item were not the same item I requested a return label (finally received it after phone calls) Sent the items back in June it is now August still no refund I've contacted them several times via telephone and e-mail...and have gotten nothing but the run around What a crock of ***!!! And the gal that is the "returns specialist"....not sure how she sleeps at night knowing that the company she works for treats people the way they do Read the reviews and never order from this company!!!