Autoplicity.com

Hello, The customer has been issued a full refund for this orderNo additional parts will be shipped to the customer

Hello, Thank you for reaching out to usYour support ticket with our company will be updated shortly with a prepaid shipping labelOnce the item reaches our facility a refund will be issued

Hello, Please provide us with return tracking informationOnce the item is back at our facility a full refund will be issued to you

Hello,Since the item is destroyed, we do not need it backA full refund for the defective item will be issued to the customers accountPart number Moog Chassis Parts [redacted] will be credited the amount of $

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ [redacted] Name and *itle: [redacted] *C.SManager [redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted] @autoplicity.com Hello [redacted] , We apologize for the inconvenience our company has caused you*he eta for the item you have ordered is 10/*he part is unavailable to ship any sooner than this dateWe understand this causes a delay in your plansWe are willing to issue you a 10% refund if you choose to wait for your order to be shippedOr we can cancel your order and issue you a FULL refundPlease advise

Hello, Thank you for reaching out to usA full refund was sent to the accounting team to process, BUT since the payment gateway has expired (over days) we cannot issue a refund back tot he customers [redacted] accountA check will be sent to the customer for the amount of $to the address below: [redacted] United States

Hello, Refund of $will be issued to the customer accountWe apologize for the inconvenience

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] ext Contact Email: [redacted] @autoplicity.com Hello, Your order has been placed yesterdayWe confirmed cancellation today per requestA full refund has been issued to your account ending in Please allow up to business hours for the funds to reach your account

I ordered a dollar set of [redacted] shock absorbers on May 4, Received notice, finally after three attempts to find out where the order was, that they were shipped on the 14th of MayReceived the order on MayReported one of shocks was wrong on May Sent pictures as requested and described the problem on the 19thTold on the 23rd of May to disassemble a part from the shock (trunnion...probably a dollar item) and send it back and when they were notified it had been shipped, they would send the correct partThey waited until the wrong part got back prior to shipping the replacement on JuneI received the replacement on JuneDisassembly and reassembly was a cost to me and if they damage the shock absorber putting it back together that risk/cost is on meTerrible, terrible service from beginning to end from both Autoplicity and [redacted] ( who will be my next negative review) I have an additional out of pocket cost of $dollars to the shop doing the work

Hello, A full refund has been issued to the customer as of 2/24/2016. It takes up to 72 business hours for the funds to reach the customers account. That is completely out of our control. All credit card providers along with market places take 72 hours to release your funds. We have done our part.

Initial Business Response / [redacted] (1000, 5, 2014/03/19) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello [redacted] , We apologize for the inconvenience our company has caused youThe brake components that you have ordered are on back order with the manufactureA full refund has been issued to your [redacted] accountYou have been credited in full as of [redacted] Once again we apologize for the inconvenience we may have caused Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/03/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (450, 8, 2014/03/19) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: The communication on part of this retailer was terribleAfter my repeated attempts to establish contact through both email and telephone regarding the lack of shipping information, I had no idea that the items were on back orderI only gained this knowledge upon reviewing their response to this Revdex.com.org ticket Unfortunately, obtaining these products was urgent and going through this process was particularly frustratingI would not recommend them to any potential customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAlthough they finally refunded, it was after phone calls, a dispute filed with my bank and filing a complaint on hereTo contradict the business statement that they didn't show it in there system, each time I called the rep acknowledged the order and said it showed cancelled Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/06/27) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenience that our company has caused youAs stated in our policy " There may be occasional price mistakes on the site, and we reserve the right to cancel and refund these orders" Please see the link below http://screencast.com/t/3x3qMIKBpQIT We have informed you of this pricing mistake and a full refund has been issued to your account Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Autoplicity did give me a full refundI will never do business with them again, in a personal level nor in my Corporate level and definitely don't recomment anyone to do business with them eitherPulling my Corporation away from doing business with them once again.advertisement alert Business could had made a better offer but didn't even attempted to beat their competitors pricing though they advertise that"nobody beats their price"! Final Business Response / [redacted] (4000, 9, 2014/07/03) */ Hello, We apologize for the inconvenience that our company has caused youUnfortunately the item that you ordered has been mispricedOur policy clearly states that we reserve the right to cancel an order due to a pricing discrepancyA full refund has been issued to your accountOnce again we apologize for your experience with our company Final Consumer Response / [redacted] (2000, 11, 2014/07/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I clicked the "accept business proposed resolution" button only because I'm tired of going back and forward with AutoplicityAll they do is give the same LAME excuse AdvertisementDon't do business with Autoplicity!They DO NOT have the best prices, the best business practices nor customer serviceSave yourself the hassle!

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Contact Name and Title: [redacted] C.SManager Contact Phone: [redacted] Contact Email: [redacted] Hello, Thanks for reaching out to usAccording to our records, the missing parts have been shipped and deliveredThe tracking number is FedEx- [redacted] Please confirm you have received your complete order

Hello,Thank you for reaching out to usWe apologize for the inconvenience but allow me to shed some light on the situationThe order placed was for items- Centerforce [redacted] and Centerforce [redacted] When requesting this order to be cancelled, the manufacture (Centerforce) confirmed the order to the cancelled BUT shipped the products outThis is was caused the delay and the confusionWe were set you issue a refund right away BUT since the order already shipped, we needed to redirect the package back to our facility in order to so so Finally after days back and forth with the manufacture were we able to redirect the packagePromptly after a full refund was issuedThe refund transaction ID is listed below, being issue to card ending in ***.Refund transaction ID- [redacted]

Hello, We apologize for the delayOur accounting staff will be issuing a full refund back to your account within the next hoursThank you for your patience

Contact Name and Title: [redacted] C.SManager Contact Phone: [redacted] Contact Email: [email protected] Hello, Since the order was flagged for fraud and you do not wish to confirm your information the order will NOT be placed and a FULL refund will be issued to you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11127926, and find that this resolution is satisfactory to me Sincerely, Ronald [redacted] (It's over two weeks and have not received those return slips.)

Initial Business Response / [redacted] (1000, 5, 2014/03/25) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello ***, We apologize for the inconvenience you've experienced with our companyYou have placed the order with us for your fuel tank on the 10thOn the 11th we contacted you and informed you that your item will not ship next day air because there was an issue in the warehouse, you were given an option to cancel your order than and there, yet you decided not toWe stated that a tracking number will be provided to you once the item shipsOn the 13th, our system showed that the item was ready to ship and but the tracking number was not available from the warehouseYou have then wished to cancel the order, which was not possible at this pointWe have tried to compensate you in FULL along with special pricing on your next order and you declinedWe have repeatedly tried to compensate you for a system failure on our end, but you refused to co operate Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I placed the order on Monday 03/10/between 3:00pm - 3:30pmI then called customer service and was informed that I missed the cut of for same day processing and that my order will ship out next day air on Tuesday 03/11/since the product was listed as "in stock"Since I did not receive an email on Tuesday 03/11/2014, I sent and email request on Tuesday 03/11/through customer service requesting shipping detailsOn Wednesday 03/12/2014, I received and email stating my order was processed and was going to ship out on Thursday 03/13/On 03/13/2014, I placed a call to customer service to find out why the item was taking so long to ship since it was listed as "in stock"The response was we don't know but the warehouse states the product will ship out today 03/13/and you will receive the product tomorrow 03/14/and that I should receive a tracking number by the end of businessI was then informed by customer service that they would refund me the $for next day air that I paid for the inconvienceI said great and I would appreciate itThen Friday 03/14/I still did not receive a tracking number, so I again called customer serviceAgain, no tracking number was able to be given so at that time I decided to cancel the orderI was told that I could not cancel my order since it was processedI told them there is no indication or proof that my order was processed, so I demanded a refundAgain, I was told the same story so I asked for a manager since the customer service agent was getting rudeThe manager also was very rude and stuck with the same story of the customer service agentI indicated that since they were unable to provide proof that the item was processed and shipped that I wouldl contact my credit card company and start a dispute since they were refusing to offer a refundI finalized the dispute with my credit card company on 03/17/since no confirmation of a refundI never received a phone call indicating a problem with my orderAll my calls were made by me other than a phone call from the manager on Friday 03/14/If you would like proof of this, I can pull my phone records and provide the call log for that week Final Business Response / [redacted] (4000, 9, 2014/03/26) */ Hello ***, At the end of the day we tried to help you resolve this issueWe offered to refund you on the spot so you don't have to wait for your credit card company to do soWe have offered you special pricing on your next order and your also refusedWe understand that our company had dropped the ball on this, but you refused to cooperate when we insisted to make things right Final Consumer Response / [redacted] (4200, 11, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your company never offered a full refundI told the customer service rep and the manager that I will dispute the charge with my credit card company since you would not cancel my order and refund my money due to not delivering the merchandise as promisedYour company in no way tried to resolve the issueAlso, if I was having this much problem trying to get one "in stock" item, why would I purchase again from you let alone recommend your company to friends and family??

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]