Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.Please be advised that verifying the amount and reliability of income is an important part of making a decision on a loan requestRates are determined on an individual basis and are based on a number of factors including but not limited to credit score, repayment history, and debt to income ratio. As you know, Avant contacted you via telephone on April 13, in an effort to resolve this matterDuring this call, you were advised that on April 1, you were sent an email titled “Your application for credit has expired, but we invite you to reapply at your convenience” due to the incomplete nature of your loan requestThis expired application notice is provided to every customer whose loan request is not completed within seven (7) calendar days after the initial loan request is submittedThis process is designed to help consumers by providing transparency to the credit underwriting process.Once again, adverse action was only taken on your credit application because it was incompleteFor this reason, you are still able to continue with the loan request process, if you decide to do so.You were advised during this call that the final step to completing this process is a three-way call with your financial institutionOnce this step is completed, you will receive a final decision on your loan request. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 6, 2014/08/17) */
Contact Name and Title: ** ***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We are sorry to hear about your recent experiencePlease be advised that we are
always working on ways to enhance the customer experience based on customer comments such as yoursWe take all customer feedback very seriously
We apologize for the unsatisfactory communication with our Customer Service SpecialistsOur customers most certainly do not need to wait weeks to receive such a noticeYour notice was sent the very same day that the request was forwarded to the appropriate department
Again, we are sorry for your experience and any inconvenience that is might have causedIf you have any additional questions, please contact our
Compliance Department
Sincerely,
AvantCredit
Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@avantcredit.com
We were recently notified of your complaint regarding your installment loan with AvantCreditAs of this
date, your account is in good standing with AvantCredit and has been reported as such to the major credit bureaus through 5/01/We will report your most recent account activity on our next scheduled reporting date in July
If you have any additional questions please contact our Compliance Department directly
Sincerely,
AvantCredit
Initial Consumer Rebuttal /* (3000, 7, 2014/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to update the bureaus every month a s all business should otherwise the information that they show is erroneousI want them to update my correct balance at once or I will also file a complaint with the government agency for fair credit reportingThey are required by law to keep the records updated and not quarterly as they are doing
Final Business Response /* (4000, 17, 2014/08/01) */
Dear *** ***,
Thank you for contacting AvantCreditWe are once again sorry to hear that you are unsatisfied with our servicesPer standard operating procedures, your account history has been updated through 7/01/Please contact our Compliance Department with any additional questions
Sincerely,
AvantCredit
Final Consumer Response /* (4200, 11, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still only reported payments to *** up to 5/1/and balance is showing *** which is incorrect as it is only I have also since this filed a complaint with The government agency that handles these type issues as it is wrong for Avant to report information to the credit bureau and for them when asked to verify to verify erroneous information with regards to balancesThe government agency is now investigatingAgain Avant needs to update the correct balance or I will continue to lodge valid complaints
Dear Pamela ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # 11013925)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriously.We have reviewed the account and determined that on December 24, you contacted Avant to schedule a credit card payment in the amount of $This payment was to be applied towards your December minimum monthly payment in the amount of $117.25, in lieu of the previously scheduled payment set to be debited via ACH on December 28, 2015. Due to an isolated process issue, your minimum monthly payment was inadvertently debited via ACH on December 28, We apologize for any inconvenience this may have caused. On December 28, 2015, you contacted Avant regarding the ACH payment taken that same day and were informed that Avant would refund your payment as well as any applicable fees incurred through your bank as a result of the debitYou subsequently provided a bank statement detailing applicable fees. Please be advised that the refund process requires the payment to clear your bank account prior initiating a refundThis is done to ensure that the funds that are being returned have actually reached AvantYou were correctly informed in the call later that day on December 28, that the refund process for your payment may take up to 3-days.On December 30, 2015, a full refund was issued via ACH, which would reach your bank account within 1-business days, depending on your financial institutionAccordingly, we consider this matter resolvedHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely, Avant Compliance Department
Dear Lytrell ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11096092)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.According to our records, on December 8, 2015, you submitted a loan request via www.Avant.comOn this same date you were approved for a loan in the amount of $6,and you signed your loan agreement. On December 23, 2015, you contacted Avant via e-mail and stated that you received a promotional offer in the mailThis offer states that, if you are successfully approved for a new loan and subsequently make your first payment on time, you will be eligible to receive a $*** gift cardAvant responded that same day advising you that only new loans are eligible for this promotional offer, and that the promotional code must be applied prior to approval in order to be honored. Later that same day you contacted Avant via online chat and again requested that the promotional offer be applied to your accountYou were again advised that all promotional codes must be applied prior to approval, and therefore you were not eligible to receive a gift card. On January 11, 2016, you made your first installment payment on timeOn January 16, 2016, you contacted Avant via e-mail claiming that you were advised you would receive an *** gift card if your first installment payment was made on timeAvant responded that same day, again advising you that you were not eligible for a gift card as the promotional offer had not been applied to your account prior to approvalYou subsequently responded stating that you were informed by a representative via chat that you were eligible to receive a promotional gift cardPlease note Avant has no record of any representative advising you that this promotional offer would be honored. Please be advised that all promotional codes must be entered when upon submission of a loan request in order to be successfully applied to your accountHowever, as a courtesy, Avant will honor the promotional offerAn email has been sent to the email address on file with detailed instructions regarding the redemption of your gift card code. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/05/28) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible
We appreciate your patience and cooperation in the matter
If you have any immediate questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time I would like to get specific information regarding the status of my accountI would like a guaranty that the confidential information collected by Avant will not be used by anyone else
Final Business Response /* (4000, 9, 2015/06/09) */
Dear *** ***,
We are sorry that you are dissatisfied with your customer experience at AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customer and take all feedback seriously
We have reviewed your account and found that you began an inquiry for credit on May 8, Please be advised that you were inadvertently sent approval emails on May 11, and May 12, Subsequently, two expired application notices were sent on May 11, and May 14, We apologize for any confusion and conflicting messaging
We have received your request to remove your information from our recordsPlease be advised that federal regulations under the Equal Credit Opportunity Act (ECOA) require us to keep all application information for a minimum of monthsThese regulations prevent an institution from deleting such informationAll information we gather is used only in accordance with our privacy policy, and protected by data encryption softwareThis software ensures that, even in the event of a security breach, the information will be unintelligible
Avant will honor your request to opt out of advertising and mail offersPlease be advised you are still eligible for creditIf you would like to continue with the process, please contact us at X-XXX-XXX-XXXX
We trust this explanation resolves this matter to your satisfactionHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any further questions or concerns, please do not hesitate to contact our Compliance Department at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Month after month receiving "preapproval" letter in the mailAfter receiving several I fill out a loan formGet an email from saying approved and to sign contract only to click on the link to be declined on the loanWho sends an approval email if you're not??? My gripe is you don't send approval emails if you are not approved
This is my second loan with avant and decided to pay it offI called customer service and was advised that they cannot take a payment with another bank accountThey told me I needed to email or fax my bank statement to verify it was my accountThe next day I found a bank statement that was from December before I changed to paperless and emailed it overI called and was advised it has to be within daysI told them I am paperless and can only send a screen print of my account with just the last digits of my accountThe rep said management won't take itNow I am having to go through my *** and have *** as an external transfer so I can make a payment to pay the loan offThis is by far the worst company I have ever dealt with and will never do business again
I just located Avant Credit, but they are now Avant, with the same business logoI haven't had a negative or positive experience since I've just applied for the loan Once I have actually spoken to a live person, I will update my comment I just wanted to make you aware that the name had changed
Thank you
Consolidated 10k CC (4) for 33% interest which incresed credit scoreI was able to then refinance a mortgage to pay off this high interest loan in monthsActually overpaid by $and have been fighting with them for weeks to receive over-payment refund"it's in investigation" is what I am toldHow long does it take to see the over-payment on months (payments)? Customer Service is absolutely the WORST!
I RECENTLY PAID OFF A LOAN WITH AVANT I SENT THEM A CASHIERS CHECK ON AUG 31,AS THEY ASKED THEY RECEIVED THE CHECK AND CASHED IT ON SEPT 7THLAST WEEK WHEN I CALLED THEM THEY SAID THEY DIDNT HAVE ANY RECORD OF THE CHECKSO I HAD TO GO BACK TO MY BANK AND GET A COPY OF THE CHECK AND EMAIL IT BACK TO AVANT THEY RECEIVED IT AND CLAIM THEY WOULD LOOOK INTO IT AS OF TODAY THEY STILL HAVE NOT BE ABLE TO FIND THE CHECK OR CREDIT MY ACCOUNT AS PAID IN FULLSEPT 19TH I WOULD LIKE SOME KIND OF ACTION TO SOLVE THIS
Well, I keep getting preapproved letters for up to to pay off debts and cards etcGood credit score...never missed a payment on anything in or more yearsThey say.....declined due to high balances and use of credit cards***If I had low balances I wouldn't be looking to consolidate
I mailed a payoff payment via check on January 7th to the address provide by customer support along with my cr, email, phone and last of SSN to ensure proper credit The check was deposited on January 12th, however, my account was not credited as being paid so I have been charged interest daily and also my monthly payment on January 17th was auto deducted (even though the check had cleared days prior) Just received my new monthly statement showing my full balance and payment due in two weeks, but no credit of the payment which paid my account in full Customer support states they have no record of this payment, and a gentleman on the phone told me I had to provide evidence the payment cleared via mail or fax As a customer who has paid thousands in interest over the years to Avant and never missed a payment, Avant should research that deposit via their billing department before I have to jump through hoops to PROVE I paid them Very poor service and lack of concern toward a loyal customer in this case I should be refunded my payment on January 17th and my account back dated to January 12th as paid in full without having to mail off a copy of the check they deposited I did what I was supposed to do on my end I am not going to gather a copy of the check and send to them to do whatever with and wait and wait to see what happens when they have a record of the deposit that will take a few minutes to retrieve on their end
Initial Business Response /* (1000, 5, 2014/03/05) */
Contact Name and Title: *** *** Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
As stated, the consumer applied for a loan with AvantCredit on 2/20/via a marketing affiliateAfter
receiving the current complaint from the consumer we called to explain the entire process from application to fundingThe consumer appreciated our transparency and fully understood the loan application process
Only a few days later the consumer contacted our Company to proceed with the loanThe consumer is now a valued customer of AvantCredit
We adamantly deny that any "bait and switch" tactics are employed by our CompanyNonetheless, given the nature of the complaint we reviewed our affiliation with the marketing partner and determined the proper disclosures, with respect to the complaint, are made
Again, as the consumer is now a valued customer of AvantCredit we consider this complaint as closed
Final Consumer Response /* (2000, 7, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If possible, I would like to remove complaint from Revdex.com
The representative from AvantCredit explained the process, and why my loan was reduced from the initial amountHe explained that two secondary credit bureaus were deciding factors of the loan reduction and rate increaseBecause I am a victim of identity theft, I have now notified both bureaus of the inaccurate information,so it can resolve the issues
This company collected my personal information.....wasted days of my time...and the day I thought my loan was finally going to be funded...yet another so-called customer service rep called and requested yet again...more documents that the previous cs rep had told me weren't needed...and said he was sorry for the confusionThere was no confusion...there was simply total mis-representation...total lies...and time wasted that was very important to meI truly believe this company should be investigated for their unscrupulous business practices..and completely and mis-leading advertising
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.According to our records, on August 15, 2015, you submitted a loan request via *** ***At this time, you were pre-approved for a loan up to $12,You selected a loan in the amount of $10,with a term of months at an APR of 32.00% and executed a loan agreement outlining these terms. Upon review of your loan request, it was determined that the monthly net income amount which Avant was able to verify was less than the amount provided by you at the time of the applicationPlease be advised that all pre-approvals are subject to verification of the information that you provide during the loan request process As a result, the terms which Avant was able to offer changed. On August 16, 2016, you contacted Avant telephonically and were advised that the new amount for which you were pre-approved was $2,with a loan term of months at an APR of 34.00%At this time you inquired about lowering your term to months, and you were advised that Avant was unable to offer you a term of months at that timeOn this same date, you decided to proceed with the updated terms and executed a new loan agreement to this effectA copy of this executed agreement was sent to you upon approval and is available for your review on your Customer Dashboard.Please note that customers are able to make early or additional payments at any timeThese payments may help decrease your principal balance, in turn decreasing the amount of interest which accrues over the life of your loanAdditionally, the total balance of your loan may be paid in full prior to the end of your month term with no pre-payment penalties.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # *** We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.On July 19, 2016, you contacted Avant telephonically and stated that you would like to opt out of automatic ACH paymentsAccordingly, Avant advised you that you must submit your request in writingAt this time, Avant also informed you how to make payments online via your customer dashboard. Later that same day, Avant received your notice via email that you were revoking ACH authorization and made the corresponding changes to your account.On August 26, 2016, you failed to make your installment payment as agreedAccordingly, your account fell into “late” statusPlease note, Avant did not have authorization to debit this payment from your bank account as you previously had requested to be opted out of automatic ACH payments.Once your account fell into “late” status, Avant made numerous attempts to contact you to inform you of your missed paymentPlease be advised, each of these attempts to contact you were unansweredAdditionally, our records reflect that, while your account was past due, your customer dashboard notified you of the late status of your account and advised you to contact Avant telephonically in order to resolve the matter. According to our records, on September 22, 2016, you changed your upcoming installment payment due on September 26, from the amount of $to the amount of $via your customer dashboardHowever, you did not provide Avant authorization to debit this paymentAccordingly, Avant was unable to debit this payment automatically, as you had previously revoked your ACH authorization. Upon receipt of your dispute with the Revdex.com, Avant performed an in-depth review of your accountFollowing this review, Avant has determined that all information reported on behalf of your account is accuratePer your signed agreement, Avant may report information about your account, including late and missed payments, to the credit reporting agenciesAdditionally, under the Fair Credit Reporting Act, Avant is unable to remove or modify any information submitted to a consumer reporting agency if the information is found to be complete and accurate.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
This company is impossible to communicate with once you have completed your application and received your loan and are making paymentsI have tried many times to get my loan number and to change my password so I can get into my account and locate the loan number but they will not respondI keep getting this pop up and they will send me an email message with a link to change my password but it never is postedI would not recommend this company to anyoneI do appreciate that they gave me a chance by giving me the loan when my credit was poor but I still deserve to be treated with respect and not ignored
Dont waste your time I have excellent credit Got a letter Needed to do some home improvement So I applied Their Email said approved Select amount and term I did as asked Sent necessary documents Then Denied Wow Plz choose someone else They ask for Bank info and personal info Sure they will respond with a BLAH BLAH BLAH But my income score and credit history are fine Use Local Companies THESE PEOPLE ARE A SHAM
Initial Business Response /* (1000, 5, 2015/08/31) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriously
As you know, at Avant we report the previous month's account history on a monthly basis, Avant submits reports for each calendar month to the three major credit reporting bureausUpon investigation, we have concluded that the information furnished to the credit reporting bureaus regarding your account has been reported accurately and in a timely manner
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
I am not satisfied with avant response or resolutionThey stated that everything was and has been reported to all major credit bureausThat is a lie!!!
I would like further assistance in resolving this matterThank you
Final Business Response /* (4000, 9, 2015/09/11) */
Dear ***
Thank you for your commentsWe regret that you did not find our previous response satisfactory
In the previous response to your complaint, we confirmed that Avant submits reports for each calendar month to the three major credit reporting bureausReports reflecting the account histories through July 31, have been submitted and are with each bureau
As each credit reporting agency follows its own schedule in updating their reporting, please be advised that there may be a delay before the appearance of the updated information on your credit reports
We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.Please be advised that verifying the amount and reliability of income is an important part of making a decision on a loan requestRates are determined on an individual basis and are based on a number of factors including but not limited to credit score, repayment history, and debt to income ratio. As you know, Avant contacted you via telephone on April 13, in an effort to resolve this matterDuring this call, you were advised that on April 1, you were sent an email titled “Your application for credit has expired, but we invite you to reapply at your convenience” due to the incomplete nature of your loan requestThis expired application notice is provided to every customer whose loan request is not completed within seven (7) calendar days after the initial loan request is submittedThis process is designed to help consumers by providing transparency to the credit underwriting process.Once again, adverse action was only taken on your credit application because it was incompleteFor this reason, you are still able to continue with the loan request process, if you decide to do so.You were advised during this call that the final step to completing this process is a three-way call with your financial institutionOnce this step is completed, you will receive a final decision on your loan request. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 6, 2014/08/17) */
Contact Name and Title: ** ***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We are sorry to hear about your recent experiencePlease be advised that we are
always working on ways to enhance the customer experience based on customer comments such as yoursWe take all customer feedback very seriously
We apologize for the unsatisfactory communication with our Customer Service SpecialistsOur customers most certainly do not need to wait weeks to receive such a noticeYour notice was sent the very same day that the request was forwarded to the appropriate department
Again, we are sorry for your experience and any inconvenience that is might have causedIf you have any additional questions, please contact our
Compliance Department
Sincerely,
AvantCredit
Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@avantcredit.com
We were recently notified of your complaint regarding your installment loan with AvantCreditAs of this
date, your account is in good standing with AvantCredit and has been reported as such to the major credit bureaus through 5/01/We will report your most recent account activity on our next scheduled reporting date in July
If you have any additional questions please contact our Compliance Department directly
Sincerely,
AvantCredit
Initial Consumer Rebuttal /* (3000, 7, 2014/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to update the bureaus every month a s all business should otherwise the information that they show is erroneousI want them to update my correct balance at once or I will also file a complaint with the government agency for fair credit reportingThey are required by law to keep the records updated and not quarterly as they are doing
Final Business Response /* (4000, 17, 2014/08/01) */
Dear *** ***,
Thank you for contacting AvantCreditWe are once again sorry to hear that you are unsatisfied with our servicesPer standard operating procedures, your account history has been updated through 7/01/Please contact our Compliance Department with any additional questions
Sincerely,
AvantCredit
Final Consumer Response /* (4200, 11, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still only reported payments to *** up to 5/1/and balance is showing *** which is incorrect as it is only I have also since this filed a complaint with The government agency that handles these type issues as it is wrong for Avant to report information to the credit bureau and for them when asked to verify to verify erroneous information with regards to balancesThe government agency is now investigatingAgain Avant needs to update the correct balance or I will continue to lodge valid complaints
Dear Pamela ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # 11013925)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriously.We have reviewed the account and determined that on December 24, you contacted Avant to schedule a credit card payment in the amount of $This payment was to be applied towards your December minimum monthly payment in the amount of $117.25, in lieu of the previously scheduled payment set to be debited via ACH on December 28, 2015. Due to an isolated process issue, your minimum monthly payment was inadvertently debited via ACH on December 28, We apologize for any inconvenience this may have caused. On December 28, 2015, you contacted Avant regarding the ACH payment taken that same day and were informed that Avant would refund your payment as well as any applicable fees incurred through your bank as a result of the debitYou subsequently provided a bank statement detailing applicable fees. Please be advised that the refund process requires the payment to clear your bank account prior initiating a refundThis is done to ensure that the funds that are being returned have actually reached AvantYou were correctly informed in the call later that day on December 28, that the refund process for your payment may take up to 3-days.On December 30, 2015, a full refund was issued via ACH, which would reach your bank account within 1-business days, depending on your financial institutionAccordingly, we consider this matter resolvedHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely, Avant Compliance Department
Dear Lytrell ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11096092)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.According to our records, on December 8, 2015, you submitted a loan request via www.Avant.comOn this same date you were approved for a loan in the amount of $6,and you signed your loan agreement. On December 23, 2015, you contacted Avant via e-mail and stated that you received a promotional offer in the mailThis offer states that, if you are successfully approved for a new loan and subsequently make your first payment on time, you will be eligible to receive a $*** gift cardAvant responded that same day advising you that only new loans are eligible for this promotional offer, and that the promotional code must be applied prior to approval in order to be honored. Later that same day you contacted Avant via online chat and again requested that the promotional offer be applied to your accountYou were again advised that all promotional codes must be applied prior to approval, and therefore you were not eligible to receive a gift card. On January 11, 2016, you made your first installment payment on timeOn January 16, 2016, you contacted Avant via e-mail claiming that you were advised you would receive an *** gift card if your first installment payment was made on timeAvant responded that same day, again advising you that you were not eligible for a gift card as the promotional offer had not been applied to your account prior to approvalYou subsequently responded stating that you were informed by a representative via chat that you were eligible to receive a promotional gift cardPlease note Avant has no record of any representative advising you that this promotional offer would be honored. Please be advised that all promotional codes must be entered when upon submission of a loan request in order to be successfully applied to your accountHowever, as a courtesy, Avant will honor the promotional offerAn email has been sent to the email address on file with detailed instructions regarding the redemption of your gift card code. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/05/28) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible
We appreciate your patience and cooperation in the matter
If you have any immediate questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time I would like to get specific information regarding the status of my accountI would like a guaranty that the confidential information collected by Avant will not be used by anyone else
Final Business Response /* (4000, 9, 2015/06/09) */
Dear *** ***,
We are sorry that you are dissatisfied with your customer experience at AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customer and take all feedback seriously
We have reviewed your account and found that you began an inquiry for credit on May 8, Please be advised that you were inadvertently sent approval emails on May 11, and May 12, Subsequently, two expired application notices were sent on May 11, and May 14, We apologize for any confusion and conflicting messaging
We have received your request to remove your information from our recordsPlease be advised that federal regulations under the Equal Credit Opportunity Act (ECOA) require us to keep all application information for a minimum of monthsThese regulations prevent an institution from deleting such informationAll information we gather is used only in accordance with our privacy policy, and protected by data encryption softwareThis software ensures that, even in the event of a security breach, the information will be unintelligible
Avant will honor your request to opt out of advertising and mail offersPlease be advised you are still eligible for creditIf you would like to continue with the process, please contact us at X-XXX-XXX-XXXX
We trust this explanation resolves this matter to your satisfactionHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any further questions or concerns, please do not hesitate to contact our Compliance Department at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Month after month receiving "preapproval" letter in the mailAfter receiving several I fill out a loan formGet an email from saying approved and to sign contract only to click on the link to be declined on the loanWho sends an approval email if you're not??? My gripe is you don't send approval emails if you are not approved
This is my second loan with avant and decided to pay it offI called customer service and was advised that they cannot take a payment with another bank accountThey told me I needed to email or fax my bank statement to verify it was my accountThe next day I found a bank statement that was from December before I changed to paperless and emailed it overI called and was advised it has to be within daysI told them I am paperless and can only send a screen print of my account with just the last digits of my accountThe rep said management won't take itNow I am having to go through my *** and have *** as an external transfer so I can make a payment to pay the loan offThis is by far the worst company I have ever dealt with and will never do business again
I just located Avant Credit, but they are now Avant, with the same business logoI haven't had a negative or positive experience since I've just applied for the loan Once I have actually spoken to a live person, I will update my comment I just wanted to make you aware that the name had changed
Thank you
Consolidated 10k CC (4) for 33% interest which incresed credit scoreI was able to then refinance a mortgage to pay off this high interest loan in monthsActually overpaid by $and have been fighting with them for weeks to receive over-payment refund"it's in investigation" is what I am toldHow long does it take to see the over-payment on months (payments)? Customer Service is absolutely the WORST!
I RECENTLY PAID OFF A LOAN WITH AVANT I SENT THEM A CASHIERS CHECK ON AUG 31,AS THEY ASKED THEY RECEIVED THE CHECK AND CASHED IT ON SEPT 7THLAST WEEK WHEN I CALLED THEM THEY SAID THEY DIDNT HAVE ANY RECORD OF THE CHECKSO I HAD TO GO BACK TO MY BANK AND GET A COPY OF THE CHECK AND EMAIL IT BACK TO AVANT THEY RECEIVED IT AND CLAIM THEY WOULD LOOOK INTO IT AS OF TODAY THEY STILL HAVE NOT BE ABLE TO FIND THE CHECK OR CREDIT MY ACCOUNT AS PAID IN FULLSEPT 19TH I WOULD LIKE SOME KIND OF ACTION TO SOLVE THIS
Well, I keep getting preapproved letters for up to to pay off debts and cards etcGood credit score...never missed a payment on anything in or more yearsThey say.....declined due to high balances and use of credit cards***If I had low balances I wouldn't be looking to consolidate
I mailed a payoff payment via check on January 7th to the address provide by customer support along with my c
r, email, phone and last of SSN to ensure proper credit The check was deposited on January 12th, however, my account was not credited as being paid so I have been charged interest daily and also my monthly payment on January 17th was auto deducted (even though the check had cleared days prior) Just received my new monthly statement showing my full balance and payment due in two weeks, but no credit of the payment which paid my account in full Customer support states they have no record of this payment, and a gentleman on the phone told me I had to provide evidence the payment cleared via mail or fax As a customer who has paid thousands in interest over the years to Avant and never missed a payment, Avant should research that deposit via their billing department before I have to jump through hoops to PROVE I paid them Very poor service and lack of concern toward a loyal customer in this case I should be refunded my payment on January 17th and my account back dated to January 12th as paid in full without having to mail off a copy of the check they deposited I did what I was supposed to do on my end I am not going to gather a copy of the check and send to them to do whatever with and wait and wait to see what happens when they have a record of the deposit that will take a few minutes to retrieve on their end
Initial Business Response /* (1000, 5, 2014/03/05) */
Contact Name and Title: *** *** Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
As stated, the consumer applied for a loan with AvantCredit on 2/20/via a marketing affiliateAfter
receiving the current complaint from the consumer we called to explain the entire process from application to fundingThe consumer appreciated our transparency and fully understood the loan application process
Only a few days later the consumer contacted our Company to proceed with the loanThe consumer is now a valued customer of AvantCredit
We adamantly deny that any "bait and switch" tactics are employed by our CompanyNonetheless, given the nature of the complaint we reviewed our affiliation with the marketing partner and determined the proper disclosures, with respect to the complaint, are made
Again, as the consumer is now a valued customer of AvantCredit we consider this complaint as closed
Final Consumer Response /* (2000, 7, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If possible, I would like to remove complaint from Revdex.com
The representative from AvantCredit explained the process, and why my loan was reduced from the initial amountHe explained that two secondary credit bureaus were deciding factors of the loan reduction and rate increaseBecause I am a victim of identity theft, I have now notified both bureaus of the inaccurate information,so it can resolve the issues
This company collected my personal information.....wasted days of my time...and the day I thought my loan was finally going to be funded...yet another so-called customer service rep called and requested yet again...more documents that the previous cs rep had told me weren't needed...and said he was sorry for the confusionThere was no confusion...there was simply total mis-representation...total lies...and time wasted that was very important to meI truly believe this company should be investigated for their unscrupulous business practices..and completely and mis-leading advertising
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.According to our records, on August 15, 2015, you submitted a loan request via *** ***At this time, you were pre-approved for a loan up to $12,You selected a loan in the amount of $10,with a term of months at an APR of 32.00% and executed a loan agreement outlining these terms. Upon review of your loan request, it was determined that the monthly net income amount which Avant was able to verify was less than the amount provided by you at the time of the applicationPlease be advised that all pre-approvals are subject to verification of the information that you provide during the loan request process As a result, the terms which Avant was able to offer changed. On August 16, 2016, you contacted Avant telephonically and were advised that the new amount for which you were pre-approved was $2,with a loan term of months at an APR of 34.00%At this time you inquired about lowering your term to months, and you were advised that Avant was unable to offer you a term of months at that timeOn this same date, you decided to proceed with the updated terms and executed a new loan agreement to this effectA copy of this executed agreement was sent to you upon approval and is available for your review on your Customer Dashboard.Please note that customers are able to make early or additional payments at any timeThese payments may help decrease your principal balance, in turn decreasing the amount of interest which accrues over the life of your loanAdditionally, the total balance of your loan may be paid in full prior to the end of your month term with no pre-payment penalties.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # *** We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.On July 19, 2016, you contacted Avant telephonically and stated that you would like to opt out of automatic ACH paymentsAccordingly, Avant advised you that you must submit your request in writingAt this time, Avant also informed you how to make payments online via your customer dashboard. Later that same day, Avant received your notice via email that you were revoking ACH authorization and made the corresponding changes to your account.On August 26, 2016, you failed to make your installment payment as agreedAccordingly, your account fell into “late” statusPlease note, Avant did not have authorization to debit this payment from your bank account as you previously had requested to be opted out of automatic ACH payments.Once your account fell into “late” status, Avant made numerous attempts to contact you to inform you of your missed paymentPlease be advised, each of these attempts to contact you were unansweredAdditionally, our records reflect that, while your account was past due, your customer dashboard notified you of the late status of your account and advised you to contact Avant telephonically in order to resolve the matter. According to our records, on September 22, 2016, you changed your upcoming installment payment due on September 26, from the amount of $to the amount of $via your customer dashboardHowever, you did not provide Avant authorization to debit this paymentAccordingly, Avant was unable to debit this payment automatically, as you had previously revoked your ACH authorization. Upon receipt of your dispute with the Revdex.com, Avant performed an in-depth review of your accountFollowing this review, Avant has determined that all information reported on behalf of your account is accuratePer your signed agreement, Avant may report information about your account, including late and missed payments, to the credit reporting agenciesAdditionally, under the Fair Credit Reporting Act, Avant is unable to remove or modify any information submitted to a consumer reporting agency if the information is found to be complete and accurate.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
This company is impossible to communicate with once you have completed your application and received your loan and are making paymentsI have tried many times to get my loan number and to change my password so I can get into my account and locate the loan number but they will not respondI keep getting this pop up and they will send me an email message with a link to change my password but it never is postedI would not recommend this company to anyoneI do appreciate that they gave me a chance by giving me the loan when my credit was poor but I still deserve to be treated with respect and not ignored
Dont waste your time I have excellent credit Got a letter Needed to do some home improvement So I applied Their Email said approved Select amount and term I did as asked Sent necessary documents Then Denied Wow Plz choose someone else They ask for Bank info and personal info Sure they will respond with a BLAH BLAH BLAH But my income score and credit history are fine Use Local Companies THESE PEOPLE ARE A SHAM
Initial Business Response /* (1000, 5, 2015/08/31) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriously
As you know, at Avant we report the previous month's account history on a monthly basis, Avant submits reports for each calendar month to the three major credit reporting bureausUpon investigation, we have concluded that the information furnished to the credit reporting bureaus regarding your account has been reported accurately and in a timely manner
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
I am not satisfied with avant response or resolutionThey stated that everything was and has been reported to all major credit bureausThat is a lie!!!
I would like further assistance in resolving this matterThank you
Final Business Response /* (4000, 9, 2015/09/11) */
Dear ***
Thank you for your commentsWe regret that you did not find our previous response satisfactory
In the previous response to your complaint, we confirmed that Avant submits reports for each calendar month to the three major credit reporting bureausReports reflecting the account histories through July 31, have been submitted and are with each bureau
As each credit reporting agency follows its own schedule in updating their reporting, please be advised that there may be a delay before the appearance of the updated information on your credit reports
We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department