Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.As you know, on April 5, 2016, Avant contacted you telephonically at which time you were advised that the issue affecting your payment plan had been resolved, and the payment plan had been reinstatedFurthermore, you were informed that the credit reporting for your account had not been negatively affected by this issueYou indicated that you found this explanation to be satisfactory. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/05/29) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We were recently notified of your complaint regarding your revolving credit line
with AvantCreditThe monthly minimum payment for this particular product is fully disclosed on the Company website, during the application process, and is detailed within your account agreementPer your account agreement, the minimum monthly payment due will equal 1% of your outstanding principal at the end of each billing cycle plus the minimum charge, unpaid interest charge due for that billing cycle plus any late payment fees and returned payment feesWe have reached out in an effort to discuss possible payment arrangements despite the accuracy of the current monthly minimum duePlease contact our Compliance Department directly
Sincerely,
AvantCredit
Initial Consumer Rebuttal /* (3000, 7, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The loan is predatory, without multiple "on-demand" avenues to pay down the loan at the customer's convenienceThe "minimum" payment has jumped from $to $in just month due to the artificial inflation contributed by both the limited payment model as well as the artificial "service" fee that bumps the premium minimally by $a month in ADDITION to the higher than average 24% APRI have contacted "Avant" at the number listed above but it is consistently answered as *** *** (another company owned by ** *** When I attempt to make payment I get voicemailIn email correspondence I have stated the following, none of which has been addressed or even considered a concern on the end of Avant's business team (which so far has only included ***):
-Exact disclosure of the $"service" fee, and why I am limited in avenues of payment (no option for automated after hours telephone payment, no option for web bill pay, no option for *** *** no option for *** etc etc)
-Elimination of the $fee (or alternately a $minimum payment that includes the 24% APR)There are NO other fees other than the extremely high APR that stays LOCKED or LOWERED for the life of the loanYou can close the credit line portion that opens upon payment, similar to a car loan if Avant feels that is necessary
-Minimum fee of the APR (approx $49), any payment over $applies immediately to balance
-An on demand payment method with immediate transaction verification and account balance after payment, with paper printout availability (PDF is fine)
With the most recent statement , by paying the only the minimum, the entire balance has actually done UP $(from $to $6325), instead of going down due to Advant's practicesWith now a minimum payment of $252, I can only forsee this "minimum" payment continually going up with and this tied with the limited avenue for payment, by a request from an entirely different company (regardless of holdings/assets) makes the loan effectively predatory, almost impossible to pay down over a distinct period of time, and I would like to have the contract nullified and rewritten per my requests stated aboveOr minimally nullifiedI am prepared to take the matter to court
Final Business Response /* (4000, 9, 2014/06/12) */
We are sorry to hear that you have expressed dissatisfaction with one of our AvantCredit productsHere at AvantCredit we value all customer feedback and use it to enhance the overall customer experience
Please be advised that the monthly minimum payment for this particular product was fully disclosed on the Company website, during the application process, and is detailed within your account agreement
Specifically, your account agreement states as follows in the "Interest Rate and Interest Charges" section: "For each scheduled billing period during any portion of which there is an outstanding unpaid balance you will incur a minimum charge, in addition to all other interest and charges under this Agreement, in an amount determined in the "Minimum Charge" section below."
The agreement further explicitly states the following language: "the minimum monthly payment due will equal 1% of your outstanding principal at the end of each billing cycle plus the minimum charge, unpaid interest charge due for that billing cycle plus any late payment fees and returned payment fees."
As you know, we have reached out to you directly in an effort to discuss possible payment arrangements despite the accuracy of the current monthly minimum payment dueIn the interest of reaching a mutually satisfactory resolution, please contact our Compliance Department directly at your earliest convenience
Sincerely,
AvantCredit
Final Consumer Response /* (4200, 11, 2014/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This may need to go to courtWe are talking about feasibility in addition to legalityThe terms are unfair, unjust, parasitic, and not well disclosedI'll be contacting my lawyer, who will in turn contact AvantA "minimum" payment should not be $with only $applied to a $principal and when paid in month (as I did initially before disputing it and coming here to Revdex.com), it definitely should NOT jump to a minimum of $with only $toward the a now ballooned $premium in only month Avant should invest in partnering with *** *** or *** to let customers conveniently pay down their principal AT WILL instead of exploiting their customers by relegating them to ACH withdrawals and voice mails when trying to "pay by phone"This is the last I will be responding to this via Revdex.com, again, I will be contacting my lawyer if the Revdex.com can only provide a forum and not any investigative action
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers and
take all feedback seriously.As you know, on May 17, 2016, Avant contacted you telephonically and advised you that a check in the amount of $7,was received and posted to your account, effective May 13, As a result, your loan is now paid in full. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.According to our records, on March 28, 2016, you submitted a loan request via the Avant PlatformPlease note that WebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operations as the administrator and servicerOn that same day, your loan request was approved and you signed a loan agreement outlining the terms of the loan. On October 11, 2016, we attempted to debit your regularly scheduled installment payment from the bank account on file via ACH, your chosen method of repaymentOn October 12, 2016, this payment returned due to insufficient fundsAs outlined in your loan agreement, “We will charge you a Dishonored Payment Fee of $each time any payment we initiate or you make in connection with this Note or the Debt is returned unpaid.” Accordingly, a fee in the amount of $was assessed to your account due to your returned payment. On October 13, 2016, a payment in the amount of $was attempted from the bank account on filePer your loan agreement, Avant is authorized “to create and submit separate checks from Your Bank Account for any applicable amounts provided in this Note, including any Late Fee or Dishonored Payment Fee.” On October 14, 2016, a re-initiated installment payment was attempted from the bank account on fileIn our efforts to keep your account current and out of collections so as to ensure that you are not charged any additional late fees, and to help prevent you from being reported negatively to the credit bureaus, we may attempt up to two times to obtain any missed installment from your nominated bank accountThis is referred to as a 'Re-initiated Scheduled Payment' and, per your loan agreement, we received permission to take this action with your ACH authorizationOn this same day, you scheduled a payment via your Customer Dashboard in the amount of your missed installment payment, to be debited on October 17, 2016.On October 15, 2016, you contacted Avant via telephone and requested to cancel the payment scheduled for October 17, At this time, you were correctly advised that all payment modification requests must be made at least one business day before the scheduled payment date and, as a result, Avant was unable to cancel the paymentYou subsequently advised that you would attempt to contact your bank in order to place a stop payment on the transaction. On October 17, 2016, the payment scheduled via your Customer Dashboard was attempted as agreedThis payment subsequently returned due to insufficient funds on October 18, 2016. On October 25, 2016, the dishonored payment fee payment attempted on October 13, returned due to a stop payment placed on the transaction by your bankThis stop payment revoked Avant’s authorization to debit payments from the bank account on fileAs a result, no further payments have been attempted.Please note that your account is currently in a past due status due to your unpaid dishonored payment fee, your missed November installment payment, and the $late fee assessed to your account due to this missed paymentPer your loan agreement, you will be charged a late fee in the amount of $if a payment is not paid in full within days of the due dateAs a result of these delinquent items, your account has a past due balance in the amount of $317.21, as outlined in the emails sent to you notifying you of your late status. At Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you are experiencing difficulty making payments, we recommend contacting our Payments Department for more information regarding various repayment options which may be available to youIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear Lafayette ***, We are in receipt of your complaint with the Revdex.com (Complaint
ID # 10976393)We are sorry to hear that you are dissatisfied with your
customer experience with AvantHere at Avant we
pride ourselves in providing
excellent customer service to all of our customers and take all feedback
seriouslyAs you know, an authorized user on
your account contacted Avant telephonically on December 9, They were
advised that a paper check in the amount of $was received by Avant and
applied to your account, effective November 24, Please be advised that,
due to the bank holiday, the time frame for processing paper check payments may
have been delayedWe apologize for any inconvenience this may have causedAdditionally, please note that all
paper check payments will be applied to your account effective the date they
are received by AvantThis ensures that no additional interest or unearned late
fees are assessed to the accountAt this time, your account is opted
out of automatic recurring paymentsAccordingly, all paper checks posted to
your account will automatically be applied to your upcoming installmentsHere at Avant we go to great
lengths to ensure a transparent and customer focused experienceIf you have
any additional questions or concerns, please contact our Compliance Department
directly at [email protected] appreciate the opportunity to serve you. Sincerely, Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry that you are dissatisfied with your customer experience at AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customer and take all feedback seriously
As you know, the issue regarding your account was resolved on May 5, and you indicated that you were satisfied with the resultWe apologize for any inconvenience
We trust this explanation resolves this matter to your satisfactionIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On May 5, I finally received a call from Avant Compliance DepartmentIt took me filling out a complaint with the Revdex.com to get the Avant Compliance Department to recognize who I amAvant Compliance Department individual that phoned me, stated that there was a glitch in their computer system when I called in for my Loan Payoff on 04/01/This Payoff Phone Conversation was recorded by Avant as well as the phone conversation received on 5/5/was recordedThere was no such glitch in Avant Computer System when I called in on 4/1/for my Loan PayoffIf you think I am stupid enough to know that a $Funded Loan at $per month, that I paid $on 11/1/14, 12/1/14, 1/2/15, 2/1/15, 3/1/15, 4/1/$and 4/1/$was not paid in full on 4/1/total $4068.04, shame on you!!!! I ask and ask on 4/1/for the representative to tell me of $payment, how much goes to interest and how much goes to principleThe representative would not tell me, all the representative did was laugh at meI know there are unworthy companies in the world today lending moneyAvant needs to be shut downI have read customer complaints and I am not the only person this has happened to as far as Avant trying to get more money out of people then what is lawfulThe Compliance Representative did inform me that my Avant Online account would show paid in full and all of the remaining payments of $through 1/1/would be removedI have logged on to my Avant Online Account and my account does state paid in full and closedI also informed the Compliance Representative the Avant will report to the Credit Bureaus that my loan is paid in full and there were no late payments, since all of my payments were paid via automatic debit of my bank account, there were no late paymentsI have learned a valuable lesson in all this, stick with lending companies in your stateNow the real test will be to see how the Avant Loan ends up showing on my credit reportI have contacted my attorney and we will be looking at my credit report in the next days to make sure Avant reported correctly
*** ***
I had applied for a small loan from Avant CreditI was encouraged as it had been reported on FreeCreditScore.com's website that this is a lending institution that worked with and granted loans to consumers with high credit score ratingsMy score is above both on *** and *** which rates excellent with low risk of non-compliance, so I applied for the small loanWithin - hours later, I received a response of denial by email from AvantThey quoted my score as which is far from the truth, and other reasoning they gave did not coincide with what is shown on my credit bureau reports (all three)I wrote them back with actual screen shots of the accuracy of what my credit bureau reports actually have on record, but have not been contacted back by A.Cas of yetI am not certain as to why they are being dishonest with me, but it may have something to do with something more civilly violating, even criminal in addition? I intend to follow up with a government complaint and Revdex.com complaint also, until they repair the error and issue the loan based on the truth and not erroneous, incorrect information that in no way reflects the accuracy of my credit rating and my ability to pay back the loan which is most positiveShame on Avant Credit, but what they are doing is not fair and equitable under the very laws that govern us all; including the fair business/credit acts/rules/regulations, and legislation
Initial Business Response /* (1000, 5, 2015/10/01) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case #94570599)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in
providing excellent customer service to all of our customers and take all feedback seriously
Our records indicate that you submitted an inquiry for credit with Avant on May 12, On May 13, 2015, you signed your loan agreement with Avant, including your authorization for the Remotely Created Check ("RCC") payment methodOn May 14, 2015, you sent an email to Avant indicating that you wished to opt out of RCC payments, and that you preferred to call in each month in order to make your payments via debit or credit cardPer your request, your account was opted out of RCCOn or about May 15, 2015, funds were deposited into that bank account on file
On June 15, 2015, you contacted Avant telephonically and made your first installment payment in the amount of $via debit card
On July 2, 2015, you contacted Avant via telephone and made an early payment for your installment due July 15, in the amount of $via debit cardDuring this call you inquired as to why Avant required you to provide your debit card information each monthYou were advised that, for security purposes, Avant does not store debit or credit card information in our system
On August 14, 2015, you contacted Avant telephonically and made your August installment payment in the amount of $via debit card
On September 2, 2015, you scheduled a one-time payment via your Customer Dashboard to be debited from the bank account on file on September 3, via the RCC payment methodOn this same date, you contacted Avant telephonically and indicated that you wished for this payment to cover your September installment, due September 15,
On September 9, 2015, the payment scheduled by you via your Customer Dashboard returned, with the return code "Refer to Maker"On September 12, 2015, you contacted Avant telephonically and indicated that you believed the return to be a mistakeYou were advised that, should Avant be able to verify that this payment was received, your account would be updated accordinglyAdditionally, you were advised to contact your financial institution for verification of the returned paymentAfter a thorough investigation, Avant was able to confirm that this payment was in fact returned with the above-referenced return code, and that your installment payment for the month of September was still outstanding
On September 16, 2015, you contacted Avant telephonicallyDuring this call, you set up a payment via debit card to satisfy your September installment
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/03/10) */
Contact Name and Title: *** *** Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
On 2/04/the customer received a monthly periodic billing statement detailing activity from the date
the Line of Credit was established through the end of JanuaryThe billing statement contains a "New Balance" amount that is consistent with the amount noted in the customer's complaint
Each day the balance will increase slightly as interest accruesTherefore, when the customer called on 2/20/to schedule a payment in the amount of $2,it did NOT reflect interest that had accrued from 2/01/- 2/20/The scheduled payment left a small balance of $This was later explained to the customer and the customer paid down the balance and the Company closed the Line of Credit per the requestWe consider this matter closed
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriouslyAs you are aware, you were approved for a *** loan issued through the Avant Platform on April 25, *** is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program.On November 21, 2016, you contacted Avant and received a payoff quote for your account balance effective November 30, in the amount of $4,Please be advised that Avant received and deposited a $4,check payment on November 29, which contained insufficient identifying information to be associated with a customer accountIt should be noted that the check did not contain your name, account number, or loan number and was not sent from the bank account or financial institution associated with your accountAs no payment was reflected on your account to satisfy your December 1, installment payment, your account temporarily entered into a late status. On December 12, 2016, you contacted Avant telephonically inquiring whether your payment had been receivedDuring this call, Avant requested additional information in order to identify the paymentOn December 13, 2016, you forwarded an image of the payment that had been sent from a financial institution on your behalf.On December 14, 2016, you contacted Avant telephonically to see if your check had been identifiedDuring this call, you were mistakenly informed that the check was unable to be applied at that time due to a system issue, and that the check may not be applied until January 12, We apologize for any inconvenience this inadvertent miscommunication may have caused. Please note, upon review of the information you provided, Avant was able to associate the payment in question with your accountOn December 21, 2016, the check was applied to your account with an effective date of November 29, 2016. Following application of this payment, your account now reflects as paid off, and will be reported as such to the credit bureausAdditionally, as your account was never days past due, you will not be reported as late to the bureausA refund will be processed for the overpayment of your loan balance, as your account balance effective November 29, was less than the amount you submitted. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.As you know, on July 8, 2016, Avant contacted you via telephone in order to resolve this matterDuring this call you were advised that the decision date for you refinance application had been delayed due to the verification processPlease note that our loan inquiry process includes certain industry standard verification checks to verify your identity and guard against fraudWe take our commitment to preventing identity theft and fraud very seriouslyWe apologize for any inconvenience this may have causedWith the completion of the verification process, your refinance request was approved and your loan has since been funded. Additionally, we have been unable to substantiate your claims that customer service representatives failed to call you backHowever, we use all customer feedback to improve our processes, and hope to make this experience easier over timeWe apologize for any inconvenience you may have experienced as a result of our customer service.We trust this explanation resolves this matterIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriously.According to our records, an inquiry for credit was submitted with *** ***’s information on April 28, 2016, via a marketing affiliateThis loan request was approved and was funded on or about May 3, 2016.On August 12, 2016, *** *** contacted Avant via telephone in order to advise Avant of a potentially fraudulent account that was appearing on his credit reportDue to an isolated process issue, the specialist was unable to locate the account associated with the information provided by Mr***We apologize for any inconvenienceDuring this call, Mr*** allowed the specialist to speak with you regarding the identity theft claim but, as no account had been found, you were not added as an authorized user to the account at that time. On August 15, 2016, you contacted Avant and provided Mr***’s information, and the account associated with his information was able to be locatedDuring this call, you stated that you required several pieces of information to help you determine who might have fraudulently opened an account in his nameYou were informed that the information you requested regarding the account could not be disclosed to you at that time.Later that day, Mr*** contacted Avant telephonically and claimed that the account associated with his information was fraudulentDuring this call, Mr*** added you as an authorized user to the account so that account details could be disclosed to youThat same day, the account was escalated to the Avant Fraud Department to proceed with the identity theft claim.On August 16, 2016, the Avant Fraud department contacted Mr*** via email and provided him with an Identity Theft Victim’s AffidavitIn this communication, Avant advised Mr*** to complete and return the affidavit and to submit a Law Enforcement Report or an ICReferral Form in order to facilitate the investigation into the identity theft claim.As you are aware, during a phone call on August 22, 2016, you were provided with information relating to the account which you had initially requested prior to your addition as an authorized userFollowing the specialist’s response to your inquiries, you indicated you did not require any additional information regarding the account.On August 25, 2016, you provided the Avant Fraud Department with Mr***’s completed Identity Theft Victim’s Affidavit as well as a Law Enforcement ReportThat same day, Avant contacted you via email and informed you that Avant was unable to accept the Law Enforcement Report as Avant was not specifically named in the report. On August 26, 2016, you provided the Avant Fraud Department with a Law Enforcement Report which specifically referenced AvantAccordingly, an investigation will be conducted to validate the claimIf the investigation concludes that the application was fraudulently submitted, Avant will begin the process of notifying the appropriate credit bureaus to remove the credit inquiry and associated credit history from Mr***’s credit report.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.As you know, Avant contacted you via telephone on March 1, regarding this matterYou were advised that, due to an isolated system issue, the payoff quote provided to you in the amount of $was incorrectWe apologize for any confusion. A refund in the amount of $was deposited into the bank account on file on March 2, Accordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriously.As you are aware, on January 13, 2014, you initiated a loan request with Avant via a marketing affiliate, *** *** That same day you signed a loan agreement detailing the rates and terms of your installment loan. Per your loan agreement, daily interest accrues on the principal balance of your loanOn September 23, 2014, you contacted Avant via chat to utilize a one-time courtesy payment deferment, moving your installment payment scheduled September 25, to the end of your loan scheduleYou were informed that you would continue to accrue interest based on the unpaid principal during this period prior to your authorization of the payment movement.On November 14, 2014, you contacted Avant via chat and requested a grace period deferment to move your installment scheduled November 17, to November 20, Once again, you were informed that you would continue to accrue interest based on the unpaid principal during this period prior to your authorization of the payment movement.According to our records, you then utilized courtesy payment deferments for five (5) additional installment payments over the life of your loanFollowing your final scheduled installment payment on August 17, 2015, a balance of $remained on your account as a result of the additional interest that had accrued on the principal through the use of payment deferments. On September 15, 2015, Avant received notice via the e-OSCAR system that you were disputing information reported to the credit bureaus for your account, including your account statusOn October 12, 2015, Avant responded to this dispute confirming the reported information was found to have been accurate, including your open account statusYour credit reporting information was updated to the date the response was filed, and your account continued to be reported as open. On July 25, 2016, Avant emailed a courtesy communication to ensure you were aware of the remaining balance on your open accountPlease be advised that no additional interest has been charged following the date of your final installment paymentHowever, your loan will remain open until your balance is paid in full.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/07/29) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in
providing excellent customer service to all of our customers and take all feedback seriously
Our records indicate that your repayment date is the 20th of each monthAs such, your July, installment was due on Monday, July 20, Please note that all payment files are sent to the bank at least one business day before the transaction is set to occurThis ensures that your financial institution has time to process the transactionConsequently, the file for your July 20, installment was sent to your bank on Friday, July 17, 2015, the preceding business dayMany financial institutions quarantine the funds prior to the payment taking place in order to secure the transactionPlease note that Avant scheduled your payment to be debited from your account no earlier than July 20, 2015, and the funds were not received by Avant until this date
On Saturday, July 18, 2015, you set up a payment via your Customer Dashboard in order to pay the full balance of your loanAs the file for your July installment had already been sent to your bank, the payoff amount shown on your Customer Dashboard was equal to your remaining balance, minus the installment amountPayments set up via the Customer Dashboard can be processed no earlier than the following business day and, as such, the payment was debited from the bank account on file on Monday, July 20, Consequently, the two payments received by Avant on July 20, were equal to the remaining balance of your account, resulting in your account being paid in full
Please note that, upon review of your correspondence with Avant, it was found that at no time were you advised that the payoff quote provided to you via your Customer Dashboard was inaccurateYour account is now paid in full, and we will be unable to grant your request for a refund
Here at Avant we go to great lengths to ensure a transparent and customer focused experiencePlease do not hesitate to contact our Compliance Department directly at ***@Avant.com with additional feedbackWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/07/13) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We are sorry to hear about your experience and apologize for any inconvenience that
this matter might have causedWe can confirm that only one loan was issued in your name on or around January 30, Your original contract was sent to you at the email address on file
According to our records, the payment that was scheduled by you on June 4, did not go throughUnfortunately, a technical issue produced the "paid in full" contract which was nullified once we did not receive the fundsAgain, we apologize for any inconvenience that this might have caused and again only one loan was opened in your nameAny all all payments that were received prior to June 4, went towards the amount owed per the terms of your contractGiven the technical issue we will honor the original payoff amount as noted in our email to you
If you believe that we were able to successfully debit your bank account for the full payoff amount, please fax or email us a copy of your bank statementIf you have any questions, please contact our Compliance Department at XXX-XXX-XXXX
Sincerely,
AvantCredit
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not enough to merely apologize for inconvenience when there are damages involvedNormally, when an institution experiences a malfunction with THEIR systems, the consumer is not made to bear the brunt
AvantCredit says my requested final payment did not draft due to system malfunction and therefore nullified my contract? Does this make sense to anyone? It does not to me, and I find it rather scary, because basically what is being said is that if their system has an issue, they have license to recreate any new set up they deem appropriate!
AvantCredit initiated a new repayment schedule without contacting me and based it on a principal amount, larger than what had been my scheduled payoffIf you review the mess that is my loan history with them, you will only begin to comprehend the stress and problem this has been for me
Although, they may say that only one loan shows, what is displaying on THEIR platform reflects as conflicting information
Keep in mind, I borrowed one loan for $in January
So in July, I was forced to go to my bank and initiate a stop payment for anything presented between $and $from AvantCredit, because I did not want to get roped into these repayments, I had not consented toIf you review the detail, you will see that AvantCredit still displays "Upcoming Payments" for me, until March 9, 2015, this is after all of types of communication (phone calls, e-mails, etc.) I've had to endure, including this Revdex.com complaint!
My loan should reflect as paid in full, with no new payments scheduled
So to reiterate, I have to keep my stop payment in place, even though I have repaid AvantCredit
I asked them to send me a new paid in full contract, since they said my old one was nullifiedOf course, no response has been given to me
Not only has this cost me monetarily with fees paid to my bank, but coincidently my credit score dropped points in June with new loan activity that had been reported by AvantCredit, which, once again should have reflected as paid in full
My husband and I were planning a purchase with our improved credit (thus, the reason I attempted to pay AvantCredit off), but now we must place those plans on hold, until (if and when) AvantCredit decides to reflect what should be a paid off status to the credit agencies
It makes no sense they should have all the power to disable a customer as they have me
Payment History
Date Description Amount
07/17/Payment Made $2,
07/07/Payment Processing $
06/09/Payment Processing $
06/04/Payment Processing $2,
05/16/Payment Made $
04/07/Payment Made $
03/07/Payment Made $
Upcoming Payments
Date Description Amount
08/07/Monthly Payment Due $
09/08/Monthly Payment Due $
10/07/Monthly Payment Due $
11/07/Monthly Payment Due $
12/08/Monthly Payment Due $
01/07/Monthly Payment Due $
02/09/Monthly Payment Due $
03/09/Monthly Payment Due $
Recent Account Activity
Date Description Amount
07/17/Payment Made $2,
07/09/Loan is Late $2,
06/28/Credit Applied $
06/25/Fee Applied $
06/24/Loan is Active $2,
06/09/Applied for Loan $2,
06/03/Loan Paid Off $2,
01/30/Loan Funded! $2,
01/30/Loan Approved $2,
01/30/Applied for Loan $2,
I can provide the screen shots of the account activity, if needed
Final Business Response /* (4000, 9, 2014/08/01) */
Dear *** ***
We would like to once again apologize for any inconvenience that this matter might have causedAs previously discussed, we did not open a second loan in your nameWe did not receive full payment from you therefore your loan was never paid in full
Your loan has since been paid in fullAn email confirming the same was sent to the email address on fileFurther, your loan has been reported as "paid-off" to the major credit bureausIf you experience any additional issues, please contact our Compliance Department directly
We appreciate the opportunity to serve you
Sincerely,
AvantCredit
Complaint: ***
I am rejecting this response because:their was no change in my income I was not prescreen but approved by their measure from my credit report Then as we did the application Avant determine before I submitted all my personal information that I qualified for a certain amount I did change my mind with the first application but the credit report and fico score remained the same On the phone with my bank the lady only ask about one income deposit and they knew I had two Their denial is not truthful and I think they collects people personal information knowing ahead that is for their own data base to use however My application could have been approve by their qualification if they wanted it to be All that was said is just half truths They are still sending out preapprove letters to this day
Sincerely,
*** ***
March 7, 2016Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriously.As you know, the final installment on your loan was due on October 24, As the due date fell on a Saturday, the payment was debited on the following business day, Monday, October 26, Due to an isolated system issue, your account was not marked as paid off.On February 16, 2016, this issue was discovered and Avant accordingly marked your loan as paid in fullAccordingly, on February 17, you contacted Avant Customer Support telephonically, at which time you were informed that your loan was indeed paid in full. On February 18, you again contacted Avant Customer Support telephonically to address the credit reporting of your loanThat same day, your account was escalated directly to the *** Department for review On February 23, 2016, Avant reviewed your trade lines and submitted a request to all three bureaus to have your credit report updatedThe update indicates that your account was in a “current” status for the duration of the loan and is now reflected as “paid in full”. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our *** Department directly at ***@Avant.comWe appreciate the opportunity to serve you.Sincerely,Avant *** Department
I SENT IN A PAYOFF AMOUNT ON MARCH 9TH, TO A LOCAL MERCHANT WHICH MEANS A DAY TRANSIT TIMEIT IS NOW MARCH 18TH AND THE CHECK HAS STILL HAS NOT BEEN CASHEDI HAVE WRITTEN EMAILS TO EMAILS PROVIDED TO ME BY CUSTOMER SERVICE EXPRESSING MY CONCERN, NOT ONLY FOR THE EXTRA INTEREST I WILL BE CHARGED FOR THE DELAY, BUT ALSO NOT ONE RESPONSE VIA EMAIL TO ADDRESS MY CONCERN TO WHY THE CHECK HAS NOT BEEN PROCESSEDWHEN I CALL I GET A RUN AROUND, AND WHEN I ASK FOR A CALL BACK TO GET AN UPDATE, THEY SAY THEY DO NOT MAKE OUTBOUND CALLSWHAT KIND OF BUSINESS DOES NOT MAKE OUT BOUND CALLS? IT HAS BEEN DAYS AND THEY STILL CANT TELL ME IF THE CHECK HAS EVEN BEEN RECEIVEDTHIS IS UNACCEPTABLE, AND WANT TO DISCOURAGE ANY ONE ELSE TO HAVE TO GO THROUGH THIS EXPERIENCEAS OF TODAY 3/18, THERE IS STILL NO RESOLUTION, AND I HAVE TO KEEP CALLING( BECAUSE THEY DO NOT RESPOND TO EMAILS) AND GIVEN THE SAME SONG AND DANCEHOW CAN A COMPANY NOT BE ABLE TO TELL ME IF A CHECK HAS BEEN RECEIVED OR NOT
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our
customers and take all feedback seriously.As you know, you contacted Avant telephonically on December 8, During this communication you requested a payoff quote for December 10, You were advised that additional interest had accrued on your account due to your use of grace periods throughout the life of your loanPlease be advised, per your loan agreement, simple interest accrues daily on the outstanding principal balance of the loanConsequently, the payoff amount you requested for December 10, was greater than the originally scheduled final installment due December 5, 2015. It should be noted that at no time were you charged any prepayment penaltiesOn December 10, 2015, your loan was paid ofcordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.As you know, on April 5, 2016, Avant contacted you telephonically at which time you were advised that the issue affecting your payment plan had been resolved, and the payment plan had been reinstatedFurthermore, you were informed that the credit reporting for your account had not been negatively affected by this issueYou indicated that you found this explanation to be satisfactory. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/05/29) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We were recently notified of your complaint regarding your revolving credit line
with AvantCreditThe monthly minimum payment for this particular product is fully disclosed on the Company website, during the application process, and is detailed within your account agreementPer your account agreement, the minimum monthly payment due will equal 1% of your outstanding principal at the end of each billing cycle plus the minimum charge, unpaid interest charge due for that billing cycle plus any late payment fees and returned payment feesWe have reached out in an effort to discuss possible payment arrangements despite the accuracy of the current monthly minimum duePlease contact our Compliance Department directly
Sincerely,
AvantCredit
Initial Consumer Rebuttal /* (3000, 7, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The loan is predatory, without multiple "on-demand" avenues to pay down the loan at the customer's convenienceThe "minimum" payment has jumped from $to $in just month due to the artificial inflation contributed by both the limited payment model as well as the artificial "service" fee that bumps the premium minimally by $a month in ADDITION to the higher than average 24% APRI have contacted "Avant" at the number listed above but it is consistently answered as *** *** (another company owned by ** *** When I attempt to make payment I get voicemailIn email correspondence I have stated the following, none of which has been addressed or even considered a concern on the end of Avant's business team (which so far has only included ***):
-Exact disclosure of the $"service" fee, and why I am limited in avenues of payment (no option for automated after hours telephone payment, no option for web bill pay, no option for *** *** no option for *** etc etc)
-Elimination of the $fee (or alternately a $minimum payment that includes the 24% APR)There are NO other fees other than the extremely high APR that stays LOCKED or LOWERED for the life of the loanYou can close the credit line portion that opens upon payment, similar to a car loan if Avant feels that is necessary
-Minimum fee of the APR (approx $49), any payment over $applies immediately to balance
-An on demand payment method with immediate transaction verification and account balance after payment, with paper printout availability (PDF is fine)
With the most recent statement , by paying the only the minimum, the entire balance has actually done UP $(from $to $6325), instead of going down due to Advant's practicesWith now a minimum payment of $252, I can only forsee this "minimum" payment continually going up with and this tied with the limited avenue for payment, by a request from an entirely different company (regardless of holdings/assets) makes the loan effectively predatory, almost impossible to pay down over a distinct period of time, and I would like to have the contract nullified and rewritten per my requests stated aboveOr minimally nullifiedI am prepared to take the matter to court
Final Business Response /* (4000, 9, 2014/06/12) */
We are sorry to hear that you have expressed dissatisfaction with one of our AvantCredit productsHere at AvantCredit we value all customer feedback and use it to enhance the overall customer experience
Please be advised that the monthly minimum payment for this particular product was fully disclosed on the Company website, during the application process, and is detailed within your account agreement
Specifically, your account agreement states as follows in the "Interest Rate and Interest Charges" section: "For each scheduled billing period during any portion of which there is an outstanding unpaid balance you will incur a minimum charge, in addition to all other interest and charges under this Agreement, in an amount determined in the "Minimum Charge" section below."
The agreement further explicitly states the following language: "the minimum monthly payment due will equal 1% of your outstanding principal at the end of each billing cycle plus the minimum charge, unpaid interest charge due for that billing cycle plus any late payment fees and returned payment fees."
As you know, we have reached out to you directly in an effort to discuss possible payment arrangements despite the accuracy of the current monthly minimum payment dueIn the interest of reaching a mutually satisfactory resolution, please contact our Compliance Department directly at your earliest convenience
Sincerely,
AvantCredit
Final Consumer Response /* (4200, 11, 2014/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This may need to go to courtWe are talking about feasibility in addition to legalityThe terms are unfair, unjust, parasitic, and not well disclosedI'll be contacting my lawyer, who will in turn contact AvantA "minimum" payment should not be $with only $applied to a $principal and when paid in month (as I did initially before disputing it and coming here to Revdex.com), it definitely should NOT jump to a minimum of $with only $toward the a now ballooned $premium in only month Avant should invest in partnering with *** *** or *** to let customers conveniently pay down their principal AT WILL instead of exploiting their customers by relegating them to ACH withdrawals and voice mails when trying to "pay by phone"This is the last I will be responding to this via Revdex.com, again, I will be contacting my lawyer if the Revdex.com can only provide a forum and not any investigative action
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers and
take all feedback seriously.As you know, on May 17, 2016, Avant contacted you telephonically and advised you that a check in the amount of $7,was received and posted to your account, effective May 13, As a result, your loan is now paid in full. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.According to our records, on March 28, 2016, you submitted a loan request via the Avant PlatformPlease note that WebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operations as the administrator and servicerOn that same day, your loan request was approved and you signed a loan agreement outlining the terms of the loan. On October 11, 2016, we attempted to debit your regularly scheduled installment payment from the bank account on file via ACH, your chosen method of repaymentOn October 12, 2016, this payment returned due to insufficient fundsAs outlined in your loan agreement, “We will charge you a Dishonored Payment Fee of $each time any payment we initiate or you make in connection with this Note or the Debt is returned unpaid.” Accordingly, a fee in the amount of $was assessed to your account due to your returned payment. On October 13, 2016, a payment in the amount of $was attempted from the bank account on filePer your loan agreement, Avant is authorized “to create and submit separate checks from Your Bank Account for any applicable amounts provided in this Note, including any Late Fee or Dishonored Payment Fee.” On October 14, 2016, a re-initiated installment payment was attempted from the bank account on fileIn our efforts to keep your account current and out of collections so as to ensure that you are not charged any additional late fees, and to help prevent you from being reported negatively to the credit bureaus, we may attempt up to two times to obtain any missed installment from your nominated bank accountThis is referred to as a 'Re-initiated Scheduled Payment' and, per your loan agreement, we received permission to take this action with your ACH authorizationOn this same day, you scheduled a payment via your Customer Dashboard in the amount of your missed installment payment, to be debited on October 17, 2016.On October 15, 2016, you contacted Avant via telephone and requested to cancel the payment scheduled for October 17, At this time, you were correctly advised that all payment modification requests must be made at least one business day before the scheduled payment date and, as a result, Avant was unable to cancel the paymentYou subsequently advised that you would attempt to contact your bank in order to place a stop payment on the transaction. On October 17, 2016, the payment scheduled via your Customer Dashboard was attempted as agreedThis payment subsequently returned due to insufficient funds on October 18, 2016. On October 25, 2016, the dishonored payment fee payment attempted on October 13, returned due to a stop payment placed on the transaction by your bankThis stop payment revoked Avant’s authorization to debit payments from the bank account on fileAs a result, no further payments have been attempted.Please note that your account is currently in a past due status due to your unpaid dishonored payment fee, your missed November installment payment, and the $late fee assessed to your account due to this missed paymentPer your loan agreement, you will be charged a late fee in the amount of $if a payment is not paid in full within days of the due dateAs a result of these delinquent items, your account has a past due balance in the amount of $317.21, as outlined in the emails sent to you notifying you of your late status. At Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you are experiencing difficulty making payments, we recommend contacting our Payments Department for more information regarding various repayment options which may be available to youIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear Lafayette ***, We are in receipt of your complaint with the Revdex.com (Complaint
ID # 10976393)We are sorry to hear that you are dissatisfied with your
customer experience with AvantHere at Avant we
pride ourselves in providing
excellent customer service to all of our customers and take all feedback
seriouslyAs you know, an authorized user on
your account contacted Avant telephonically on December 9, They were
advised that a paper check in the amount of $was received by Avant and
applied to your account, effective November 24, Please be advised that,
due to the bank holiday, the time frame for processing paper check payments may
have been delayedWe apologize for any inconvenience this may have causedAdditionally, please note that all
paper check payments will be applied to your account effective the date they
are received by AvantThis ensures that no additional interest or unearned late
fees are assessed to the accountAt this time, your account is opted
out of automatic recurring paymentsAccordingly, all paper checks posted to
your account will automatically be applied to your upcoming installmentsHere at Avant we go to great
lengths to ensure a transparent and customer focused experienceIf you have
any additional questions or concerns, please contact our Compliance Department
directly at [email protected] appreciate the opportunity to serve you. Sincerely, Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry that you are dissatisfied with your customer experience at AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customer and take all feedback seriously
As you know, the issue regarding your account was resolved on May 5, and you indicated that you were satisfied with the resultWe apologize for any inconvenience
We trust this explanation resolves this matter to your satisfactionIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On May 5, I finally received a call from Avant Compliance DepartmentIt took me filling out a complaint with the Revdex.com to get the Avant Compliance Department to recognize who I amAvant Compliance Department individual that phoned me, stated that there was a glitch in their computer system when I called in for my Loan Payoff on 04/01/This Payoff Phone Conversation was recorded by Avant as well as the phone conversation received on 5/5/was recordedThere was no such glitch in Avant Computer System when I called in on 4/1/for my Loan PayoffIf you think I am stupid enough to know that a $Funded Loan at $per month, that I paid $on 11/1/14, 12/1/14, 1/2/15, 2/1/15, 3/1/15, 4/1/$and 4/1/$was not paid in full on 4/1/total $4068.04, shame on you!!!! I ask and ask on 4/1/for the representative to tell me of $payment, how much goes to interest and how much goes to principleThe representative would not tell me, all the representative did was laugh at meI know there are unworthy companies in the world today lending moneyAvant needs to be shut downI have read customer complaints and I am not the only person this has happened to as far as Avant trying to get more money out of people then what is lawfulThe Compliance Representative did inform me that my Avant Online account would show paid in full and all of the remaining payments of $through 1/1/would be removedI have logged on to my Avant Online Account and my account does state paid in full and closedI also informed the Compliance Representative the Avant will report to the Credit Bureaus that my loan is paid in full and there were no late payments, since all of my payments were paid via automatic debit of my bank account, there were no late paymentsI have learned a valuable lesson in all this, stick with lending companies in your stateNow the real test will be to see how the Avant Loan ends up showing on my credit reportI have contacted my attorney and we will be looking at my credit report in the next days to make sure Avant reported correctly
*** ***
I had applied for a small loan from Avant CreditI was encouraged as it had been reported on FreeCreditScore.com's website that this is a lending institution that worked with and granted loans to consumers with high credit score ratingsMy score is above both on *** and *** which rates excellent with low risk of non-compliance, so I applied for the small loanWithin - hours later, I received a response of denial by email from AvantThey quoted my score as which is far from the truth, and other reasoning they gave did not coincide with what is shown on my credit bureau reports (all three)I wrote them back with actual screen shots of the accuracy of what my credit bureau reports actually have on record, but have not been contacted back by A.Cas of yetI am not certain as to why they are being dishonest with me, but it may have something to do with something more civilly violating, even criminal in addition? I intend to follow up with a government complaint and Revdex.com complaint also, until they repair the error and issue the loan based on the truth and not erroneous, incorrect information that in no way reflects the accuracy of my credit rating and my ability to pay back the loan which is most positiveShame on Avant Credit, but what they are doing is not fair and equitable under the very laws that govern us all; including the fair business/credit acts/rules/regulations, and legislation
Initial Business Response /* (1000, 5, 2015/10/01) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case #94570599)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in
providing excellent customer service to all of our customers and take all feedback seriously
Our records indicate that you submitted an inquiry for credit with Avant on May 12, On May 13, 2015, you signed your loan agreement with Avant, including your authorization for the Remotely Created Check ("RCC") payment methodOn May 14, 2015, you sent an email to Avant indicating that you wished to opt out of RCC payments, and that you preferred to call in each month in order to make your payments via debit or credit cardPer your request, your account was opted out of RCCOn or about May 15, 2015, funds were deposited into that bank account on file
On June 15, 2015, you contacted Avant telephonically and made your first installment payment in the amount of $via debit card
On July 2, 2015, you contacted Avant via telephone and made an early payment for your installment due July 15, in the amount of $via debit cardDuring this call you inquired as to why Avant required you to provide your debit card information each monthYou were advised that, for security purposes, Avant does not store debit or credit card information in our system
On August 14, 2015, you contacted Avant telephonically and made your August installment payment in the amount of $via debit card
On September 2, 2015, you scheduled a one-time payment via your Customer Dashboard to be debited from the bank account on file on September 3, via the RCC payment methodOn this same date, you contacted Avant telephonically and indicated that you wished for this payment to cover your September installment, due September 15,
On September 9, 2015, the payment scheduled by you via your Customer Dashboard returned, with the return code "Refer to Maker"On September 12, 2015, you contacted Avant telephonically and indicated that you believed the return to be a mistakeYou were advised that, should Avant be able to verify that this payment was received, your account would be updated accordinglyAdditionally, you were advised to contact your financial institution for verification of the returned paymentAfter a thorough investigation, Avant was able to confirm that this payment was in fact returned with the above-referenced return code, and that your installment payment for the month of September was still outstanding
On September 16, 2015, you contacted Avant telephonicallyDuring this call, you set up a payment via debit card to satisfy your September installment
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/03/10) */
Contact Name and Title: *** *** Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
On 2/04/the customer received a monthly periodic billing statement detailing activity from the date
the Line of Credit was established through the end of JanuaryThe billing statement contains a "New Balance" amount that is consistent with the amount noted in the customer's complaint
Each day the balance will increase slightly as interest accruesTherefore, when the customer called on 2/20/to schedule a payment in the amount of $2,it did NOT reflect interest that had accrued from 2/01/- 2/20/The scheduled payment left a small balance of $This was later explained to the customer and the customer paid down the balance and the Company closed the Line of Credit per the requestWe consider this matter closed
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriouslyAs you are aware, you were approved for a *** loan issued through the Avant Platform on April 25, *** is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program.On November 21, 2016, you contacted Avant and received a payoff quote for your account balance effective November 30, in the amount of $4,Please be advised that Avant received and deposited a $4,check payment on November 29, which contained insufficient identifying information to be associated with a customer accountIt should be noted that the check did not contain your name, account number, or loan number and was not sent from the bank account or financial institution associated with your accountAs no payment was reflected on your account to satisfy your December 1, installment payment, your account temporarily entered into a late status. On December 12, 2016, you contacted Avant telephonically inquiring whether your payment had been receivedDuring this call, Avant requested additional information in order to identify the paymentOn December 13, 2016, you forwarded an image of the payment that had been sent from a financial institution on your behalf.On December 14, 2016, you contacted Avant telephonically to see if your check had been identifiedDuring this call, you were mistakenly informed that the check was unable to be applied at that time due to a system issue, and that the check may not be applied until January 12, We apologize for any inconvenience this inadvertent miscommunication may have caused. Please note, upon review of the information you provided, Avant was able to associate the payment in question with your accountOn December 21, 2016, the check was applied to your account with an effective date of November 29, 2016. Following application of this payment, your account now reflects as paid off, and will be reported as such to the credit bureausAdditionally, as your account was never days past due, you will not be reported as late to the bureausA refund will be processed for the overpayment of your loan balance, as your account balance effective November 29, was less than the amount you submitted. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.As you know, on July 8, 2016, Avant contacted you via telephone in order to resolve this matterDuring this call you were advised that the decision date for you refinance application had been delayed due to the verification processPlease note that our loan inquiry process includes certain industry standard verification checks to verify your identity and guard against fraudWe take our commitment to preventing identity theft and fraud very seriouslyWe apologize for any inconvenience this may have causedWith the completion of the verification process, your refinance request was approved and your loan has since been funded. Additionally, we have been unable to substantiate your claims that customer service representatives failed to call you backHowever, we use all customer feedback to improve our processes, and hope to make this experience easier over timeWe apologize for any inconvenience you may have experienced as a result of our customer service.We trust this explanation resolves this matterIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriously.According to our records, an inquiry for credit was submitted with *** ***’s information on April 28, 2016, via a marketing affiliateThis loan request was approved and was funded on or about May 3, 2016.On August 12, 2016, *** *** contacted Avant via telephone in order to advise Avant of a potentially fraudulent account that was appearing on his credit reportDue to an isolated process issue, the specialist was unable to locate the account associated with the information provided by Mr***We apologize for any inconvenienceDuring this call, Mr*** allowed the specialist to speak with you regarding the identity theft claim but, as no account had been found, you were not added as an authorized user to the account at that time. On August 15, 2016, you contacted Avant and provided Mr***’s information, and the account associated with his information was able to be locatedDuring this call, you stated that you required several pieces of information to help you determine who might have fraudulently opened an account in his nameYou were informed that the information you requested regarding the account could not be disclosed to you at that time.Later that day, Mr*** contacted Avant telephonically and claimed that the account associated with his information was fraudulentDuring this call, Mr*** added you as an authorized user to the account so that account details could be disclosed to youThat same day, the account was escalated to the Avant Fraud Department to proceed with the identity theft claim.On August 16, 2016, the Avant Fraud department contacted Mr*** via email and provided him with an Identity Theft Victim’s AffidavitIn this communication, Avant advised Mr*** to complete and return the affidavit and to submit a Law Enforcement Report or an ICReferral Form in order to facilitate the investigation into the identity theft claim.As you are aware, during a phone call on August 22, 2016, you were provided with information relating to the account which you had initially requested prior to your addition as an authorized userFollowing the specialist’s response to your inquiries, you indicated you did not require any additional information regarding the account.On August 25, 2016, you provided the Avant Fraud Department with Mr***’s completed Identity Theft Victim’s Affidavit as well as a Law Enforcement ReportThat same day, Avant contacted you via email and informed you that Avant was unable to accept the Law Enforcement Report as Avant was not specifically named in the report. On August 26, 2016, you provided the Avant Fraud Department with a Law Enforcement Report which specifically referenced AvantAccordingly, an investigation will be conducted to validate the claimIf the investigation concludes that the application was fraudulently submitted, Avant will begin the process of notifying the appropriate credit bureaus to remove the credit inquiry and associated credit history from Mr***’s credit report.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.As you know, Avant contacted you via telephone on March 1, regarding this matterYou were advised that, due to an isolated system issue, the payoff quote provided to you in the amount of $was incorrectWe apologize for any confusion. A refund in the amount of $was deposited into the bank account on file on March 2, Accordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriously.As you are aware, on January 13, 2014, you initiated a loan request with Avant via a marketing affiliate, *** *** That same day you signed a loan agreement detailing the rates and terms of your installment loan. Per your loan agreement, daily interest accrues on the principal balance of your loanOn September 23, 2014, you contacted Avant via chat to utilize a one-time courtesy payment deferment, moving your installment payment scheduled September 25, to the end of your loan scheduleYou were informed that you would continue to accrue interest based on the unpaid principal during this period prior to your authorization of the payment movement.On November 14, 2014, you contacted Avant via chat and requested a grace period deferment to move your installment scheduled November 17, to November 20, Once again, you were informed that you would continue to accrue interest based on the unpaid principal during this period prior to your authorization of the payment movement.According to our records, you then utilized courtesy payment deferments for five (5) additional installment payments over the life of your loanFollowing your final scheduled installment payment on August 17, 2015, a balance of $remained on your account as a result of the additional interest that had accrued on the principal through the use of payment deferments. On September 15, 2015, Avant received notice via the e-OSCAR system that you were disputing information reported to the credit bureaus for your account, including your account statusOn October 12, 2015, Avant responded to this dispute confirming the reported information was found to have been accurate, including your open account statusYour credit reporting information was updated to the date the response was filed, and your account continued to be reported as open. On July 25, 2016, Avant emailed a courtesy communication to ensure you were aware of the remaining balance on your open accountPlease be advised that no additional interest has been charged following the date of your final installment paymentHowever, your loan will remain open until your balance is paid in full.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/07/29) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in
providing excellent customer service to all of our customers and take all feedback seriously
Our records indicate that your repayment date is the 20th of each monthAs such, your July, installment was due on Monday, July 20, Please note that all payment files are sent to the bank at least one business day before the transaction is set to occurThis ensures that your financial institution has time to process the transactionConsequently, the file for your July 20, installment was sent to your bank on Friday, July 17, 2015, the preceding business dayMany financial institutions quarantine the funds prior to the payment taking place in order to secure the transactionPlease note that Avant scheduled your payment to be debited from your account no earlier than July 20, 2015, and the funds were not received by Avant until this date
On Saturday, July 18, 2015, you set up a payment via your Customer Dashboard in order to pay the full balance of your loanAs the file for your July installment had already been sent to your bank, the payoff amount shown on your Customer Dashboard was equal to your remaining balance, minus the installment amountPayments set up via the Customer Dashboard can be processed no earlier than the following business day and, as such, the payment was debited from the bank account on file on Monday, July 20, Consequently, the two payments received by Avant on July 20, were equal to the remaining balance of your account, resulting in your account being paid in full
Please note that, upon review of your correspondence with Avant, it was found that at no time were you advised that the payoff quote provided to you via your Customer Dashboard was inaccurateYour account is now paid in full, and we will be unable to grant your request for a refund
Here at Avant we go to great lengths to ensure a transparent and customer focused experiencePlease do not hesitate to contact our Compliance Department directly at ***@Avant.com with additional feedbackWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/07/13) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We are sorry to hear about your experience and apologize for any inconvenience that
this matter might have causedWe can confirm that only one loan was issued in your name on or around January 30, Your original contract was sent to you at the email address on file
According to our records, the payment that was scheduled by you on June 4, did not go throughUnfortunately, a technical issue produced the "paid in full" contract which was nullified once we did not receive the fundsAgain, we apologize for any inconvenience that this might have caused and again only one loan was opened in your nameAny all all payments that were received prior to June 4, went towards the amount owed per the terms of your contractGiven the technical issue we will honor the original payoff amount as noted in our email to you
If you believe that we were able to successfully debit your bank account for the full payoff amount, please fax or email us a copy of your bank statementIf you have any questions, please contact our Compliance Department at XXX-XXX-XXXX
Sincerely,
AvantCredit
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not enough to merely apologize for inconvenience when there are damages involvedNormally, when an institution experiences a malfunction with THEIR systems, the consumer is not made to bear the brunt
AvantCredit says my requested final payment did not draft due to system malfunction and therefore nullified my contract? Does this make sense to anyone? It does not to me, and I find it rather scary, because basically what is being said is that if their system has an issue, they have license to recreate any new set up they deem appropriate!
AvantCredit initiated a new repayment schedule without contacting me and based it on a principal amount, larger than what had been my scheduled payoffIf you review the mess that is my loan history with them, you will only begin to comprehend the stress and problem this has been for me
Although, they may say that only one loan shows, what is displaying on THEIR platform reflects as conflicting information
Keep in mind, I borrowed one loan for $in January
So in July, I was forced to go to my bank and initiate a stop payment for anything presented between $and $from AvantCredit, because I did not want to get roped into these repayments, I had not consented toIf you review the detail, you will see that AvantCredit still displays "Upcoming Payments" for me, until March 9, 2015, this is after all of types of communication (phone calls, e-mails, etc.) I've had to endure, including this Revdex.com complaint!
My loan should reflect as paid in full, with no new payments scheduled
So to reiterate, I have to keep my stop payment in place, even though I have repaid AvantCredit
I asked them to send me a new paid in full contract, since they said my old one was nullifiedOf course, no response has been given to me
Not only has this cost me monetarily with fees paid to my bank, but coincidently my credit score dropped points in June with new loan activity that had been reported by AvantCredit, which, once again should have reflected as paid in full
My husband and I were planning a purchase with our improved credit (thus, the reason I attempted to pay AvantCredit off), but now we must place those plans on hold, until (if and when) AvantCredit decides to reflect what should be a paid off status to the credit agencies
It makes no sense they should have all the power to disable a customer as they have me
Payment History
Date Description Amount
07/17/Payment Made $2,
07/07/Payment Processing $
06/09/Payment Processing $
06/04/Payment Processing $2,
05/16/Payment Made $
04/07/Payment Made $
03/07/Payment Made $
Upcoming Payments
Date Description Amount
08/07/Monthly Payment Due $
09/08/Monthly Payment Due $
10/07/Monthly Payment Due $
11/07/Monthly Payment Due $
12/08/Monthly Payment Due $
01/07/Monthly Payment Due $
02/09/Monthly Payment Due $
03/09/Monthly Payment Due $
Recent Account Activity
Date Description Amount
07/17/Payment Made $2,
07/09/Loan is Late $2,
06/28/Credit Applied $
06/25/Fee Applied $
06/24/Loan is Active $2,
06/09/Applied for Loan $2,
06/03/Loan Paid Off $2,
01/30/Loan Funded! $2,
01/30/Loan Approved $2,
01/30/Applied for Loan $2,
I can provide the screen shots of the account activity, if needed
Final Business Response /* (4000, 9, 2014/08/01) */
Dear *** ***
We would like to once again apologize for any inconvenience that this matter might have causedAs previously discussed, we did not open a second loan in your nameWe did not receive full payment from you therefore your loan was never paid in full
Your loan has since been paid in fullAn email confirming the same was sent to the email address on fileFurther, your loan has been reported as "paid-off" to the major credit bureausIf you experience any additional issues, please contact our Compliance Department directly
We appreciate the opportunity to serve you
Sincerely,
AvantCredit
Complaint: ***
I am rejecting this response because:their was no change in my income I was not prescreen but approved by their measure from my credit report Then as we did the application Avant determine before I submitted all my personal information that I qualified for a certain amount I did change my mind with the first application but the credit report and fico score remained the same On the phone with my bank the lady only ask about one income deposit and they knew I had two Their denial is not truthful and I think they collects people personal information knowing ahead that is for their own data base to use however My application could have been approve by their qualification if they wanted it to be All that was said is just half truths They are still sending out preapprove letters to this day
Sincerely,
*** ***
March 7, 2016Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriously.As you know, the final installment on your loan was due on October 24, As the due date fell on a Saturday, the payment was debited on the following business day, Monday, October 26, Due to an isolated system issue, your account was not marked as paid off.On February 16, 2016, this issue was discovered and Avant accordingly marked your loan as paid in fullAccordingly, on February 17, you contacted Avant Customer Support telephonically, at which time you were informed that your loan was indeed paid in full. On February 18, you again contacted Avant Customer Support telephonically to address the credit reporting of your loanThat same day, your account was escalated directly to the *** Department for review On February 23, 2016, Avant reviewed your trade lines and submitted a request to all three bureaus to have your credit report updatedThe update indicates that your account was in a “current” status for the duration of the loan and is now reflected as “paid in full”. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our *** Department directly at ***@Avant.comWe appreciate the opportunity to serve you.Sincerely,Avant *** Department
I SENT IN A PAYOFF AMOUNT ON MARCH 9TH, TO A LOCAL MERCHANT WHICH MEANS A DAY TRANSIT TIMEIT IS NOW MARCH 18TH AND THE CHECK HAS STILL HAS NOT BEEN CASHEDI HAVE WRITTEN EMAILS TO EMAILS PROVIDED TO ME BY CUSTOMER SERVICE EXPRESSING MY CONCERN, NOT ONLY FOR THE EXTRA INTEREST I WILL BE CHARGED FOR THE DELAY, BUT ALSO NOT ONE RESPONSE VIA EMAIL TO ADDRESS MY CONCERN TO WHY THE CHECK HAS NOT BEEN PROCESSEDWHEN I CALL I GET A RUN AROUND, AND WHEN I ASK FOR A CALL BACK TO GET AN UPDATE, THEY SAY THEY DO NOT MAKE OUTBOUND CALLSWHAT KIND OF BUSINESS DOES NOT MAKE OUT BOUND CALLS? IT HAS BEEN DAYS AND THEY STILL CANT TELL ME IF THE CHECK HAS EVEN BEEN RECEIVEDTHIS IS UNACCEPTABLE, AND WANT TO DISCOURAGE ANY ONE ELSE TO HAVE TO GO THROUGH THIS EXPERIENCEAS OF TODAY 3/18, THERE IS STILL NO RESOLUTION, AND I HAVE TO KEEP CALLING( BECAUSE THEY DO NOT RESPOND TO EMAILS) AND GIVEN THE SAME SONG AND DANCEHOW CAN A COMPANY NOT BE ABLE TO TELL ME IF A CHECK HAS BEEN RECEIVED OR NOT
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our
cordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
customers and take all feedback seriously.As you know, you contacted Avant telephonically on December 8, During this communication you requested a payoff quote for December 10, You were advised that additional interest had accrued on your account due to your use of grace periods throughout the life of your loanPlease be advised, per your loan agreement, simple interest accrues daily on the outstanding principal balance of the loanConsequently, the payoff amount you requested for December 10, was greater than the originally scheduled final installment due December 5, 2015. It should be noted that at no time were you charged any prepayment penaltiesOn December 10, 2015, your loan was paid of