Final Consumer Response /* (450, 5, 2014/05/05) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
The business has made repayment arrangements with me and pending receipt of my payment on 5/the matter should be
closed
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.On September 21, 2015, your previously scheduled installment payment returned as unpaidAccordingly, your loan fell into “late” status.On July 29, 2016, Avant sold your account to CACH, LLC due to its severely past due naturePlease be advised, at this time, Avant had not been notified of your bankruptcy case. On September 14, 2016, Avant received an ACDV from the *** system indicating that your account was included in bankruptcyIt should be noted, Avant did not receive notice of your bankruptcy case prior to the above-referenced dateUpon receipt of this notification, Avant performed a review of your credit report and began the process to repurchase your account from CACH, LLCPlease be advised, Avant updated your account to reflect the bankruptcy petition status and filed an update to the three major credit reporting agencies, *** *** *** *** to have this account removed from your credit report. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***,We are in receipt of your complaint with the RevDex.com (Complaint ID # ***)We are sorry to hear that you are
dissatisfied with your experience with AvantHere at Avant we pride ourselves
in providing excellent service to all of our customers and
take all feedback
seriously.Please be advised that *** is the credit issuer
for the Avant Program, which is a closed-end installment loan program where
Avant operates as the administrator and servicerAll loan requests are
considered in accordance with ***’s established credit policyRates are
determined on an individual basis and are based on a number of factors
including the individual’s credit score, income, debt-to-income ratio and
repayment history. We have reviewed the account and confirmed that on
January 13, 2015, you submitted an inquiry for creditThat same day, you
executed a loan agreement for a *** loan in the amount of $6,at
35.94% Annual Percentage Rate (“APR”) over a term of months, and
subsequently received a notice of approval containing a copy of your executed
loan agreementOn or about January 16, 2015, funds were deposited into the
bank account on file.Please be advised that, per your loan agreement, payments
are applied first to outstanding charges, if any, then to accrued interest, and
then to principalUpon completing a thorough investigation, it was confirmed
that your payments have been properly allocatedWe are confident we comply with all applicable state
and federal rules, laws, and regulationsThe terms of the installment loan
were clearly and fully disclosed to you on the www.Avant.com website, during
the loan request process, and in the loan agreementAccordingly, we are unable
to honor your request to decrease the APR of your loanIf you are having
difficulty making payments, we encourage him to contact Customer Support at
*** to discuss various repayment options. We trust this explanation resolves this matterHere at Avant we go to great
lengths to ensure a transparent and customer focused experienceIf you have
any additional questions or concerns, please contact our Compliance Department
directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the RevDex.com (Complaint ID #***)We are sorry to hear that you are
dissatisfied with your customer experience with AvantHere at Avant we pride
ourselves in providing excellent customer service to all of our
customers and
take all feedback seriously.Please note that you were selected through a
pre-screening process based on your credit history with data from *** According
to our records, on August 28, and on November 4, 2015, you were sent pre-screen
letters containing offers for a personal unsecured
installment loanAs disclosed in each letter, the
offer is not guaranteed if you no longer meet the credit criteria used to
screen you for the offer or you do not meet additional criteria needed to be
creditworthy for the offerCredit is determined on an individual basis and is
based on a number of factors including your credit score, repayment history,
debt to income ratio, etc., which are evaluated upon submitting a request for a
loan.Upon receipt of these letters, you submitted inquiries
for credit on September 16, and on November 15, 2015, respectivelyYour
loan requests were declined and you accordingly received Notices of Adverse
Action via email, indicating that you were not eligible for a loanPlease be advised that *** is the credit issuer
for the Avant Program, which is a closed-end installment loan program***
is a Utah-chartered industrial bank, located in *** *** *** ***, and is an
FDIC member bankAll loan requests are considered in accordance with ***'s
established credit policy*** and Avant strive to fully comply with all
applicable state and federal rules, laws, and regulations.To find out more about your loan requests and why you
were declined, please contact us at [email protected] and we would be happy
to submit your request.Here at Avant we go to great lengths to ensure a
transparent and customer focused experienceIf you have any additional
questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance
Department
I applied for a loan 1/1/Was told I needed to fax verification of income before approval Same day received an e-mail that loan had been approved and that first EFT withdrawal for loan payment would be made 2/7/Have not yet sent them the requested infoMoney for loan has not yet been deposited in my bank even though they said once approved funds would be deposited probably the next dayToday is 1/4/I am nervous if this is a legitimate business and now hesitant to send them the requested infoI arrived at this loan from using Credit Karma and applyingThe loan is supposed to be thru the Web Bank c/o Avant CreditAnd yes, I realize that it is a holiday weekendI went to see what the Revdex.com had and they are updating so no info available on this company
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing
excellent service to all of our customers and take all feedback seriously.On January 12, 2016, you contacted Avant and informed us you were sending in a paper check in the amount of $13,in an attempt to pay off your loan balanceAs you are aware, on January 29, 2016, you contacted Avant and informed us you had put a stop payment on the paper check as the check had not yet been received by Avant. On February 1, 2016, Avant received your paper checkThe paper check was posted to your account the following day, in accordance with our regular accounting proceduresPlease note, paper checks are applied to your account effective the date they are received.Also on February 1, 2016, you scheduled an ACH payment for $13,and requested this amount be honored to pay off your loanThis ACH payment was processed on February 2, as scheduled by you.On February 4, 2016, your paper check returned as a result of the stop paymentDue to an isolated process issue, a refund was processed for the ACH paymentConsequently, both attempted payments were not successfully received by Avant and your account remained openWe apologize for any inconvenience this has caused. As you are aware, Avant contacted you via email on April 25, 2016, and confirmed that both payments had returned and that Avant would honor a payment of $13,to pay off your loanOn April 26, you contacted Avant and scheduled this payment for April 27, Upon receipt of this payment, your loan was paid in full. On May 3, 2016, Avant filed an update with the credit reporting agencies regarding your accountPlease be advised that the credit reporting agencies follow their own policies for updating credit reports and this update may not be immediately reflected on your credit reportAvant has attempted to contact you telephonically in an effort to inform you of this resolution but has been unable to reach you. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
I attempted to apply for a bad credit loan through an independent website; this website forwarded me to Avant I was previousle turned down by Avant (through ***), but I thought that this time I may have a chance in loan approval While completing the application online, the following happened (at 7:am EDT) - a) a credit score popped up (notifying me of my credit score - which was in the fair category); b) review of my current banking information (which appears to imply that the application was being considered for approval); and c) a web screen indicating that Avant had difficulties outside of thier control - but the application was saved and secured After several attempts to return to the prior screen unsuccessfully, I finally called Avant with their toll free number The customer service representatives were very professional and advised that the application was being reviewed - the final decision on the application would be forwarded by e-mail within hours By 4:pm EDT, I was notified by *** that my application for the loan was declinedNeedless to say, I was disappointed, but I feel that the application process should have been shortened, if based on the credit score, and the banking information should not have been brought up at that point of the process
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our
customers and take all feedback seriously.According to our records, on April 22, 2014, you submitted a loan request with AvantOn April 23, 2015, you were approved for a loan in the amount of $2,and signed an agreement outlining the terms of the loanPlease be advised that all loan applications are considered in accordance with Avant’s established credit policyThe terms of your installment loan were clearly and fully disclosed on the company website, during the application process, and in your loan agreement prior to signingAdditionally, Avant is confident that we comply with all applicable state and federal rules, laws, and regulations.On June 18, 2014, you contacted Avant via telephone and requested to change the repayment date for the life of you loan from the 25th of each month to the 2nd of each monthOn March 30, 2015, you contacted Avant telephonically and requested to move your April installment due date from April 2, to December 2, using your One-Time CourtesyOn July 2015, you contacted Avant via telephone and requested to move your August payment due date from August 3, to September 2, It should be noted that Avant accommodated each of the above-referenced requests accordingly.On September 9, 2015, your regularly scheduled installment payment was missedOn September 15, 2015, you contacted Avant telephonically and made a payment via debit card to satisfy the past due balance. On September 20, 2015, you utilized the Customer Dashboard via www.Avant.com to move your October installment payment due date from October 2, to October 30, On October 30, 2015, your installment payment was missedYou contacted Avant telephonically on October 31, and made a payment via debit card to satisfy the past due balance. On November 2, 2015, you missed your regularly scheduled installment paymentOn November 14, 2015, you contacted Avant via telephone and made a payment via debit card to satisfy the past due balance. Pursuant to your loan agreement, interest accrues on the outstanding principal balance of your loan on a daily basisPayments are applied first to outstanding charges, if any, then to accrued interest, and then to principalAccordingly, if any payments are paid after their original due date, including the above-mentioned payments, this may result in additional interest accruing on your account. On December 1, 2015, you contacted Avant telephonically in order to inquire about the status of your loanDue to an isolated system issue, you were provided with a payoff quote, effective December 16, in the amount of $The correct payoff quote to pay your balance in full on this date was $ Please note that the remaining balance on your account was due to the additional interest that had accrued from your late payments, as well as your use of payment defermentsAs a courtesy, Avant has waived the remaining balance of your account, and your loan is now paid in full. Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
March 17, 2016Dear *** ***
We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all
of our customers and take all feedback seriously.As you know, Avant contacted you telephonically on March 9, to inform you that the issue affecting your account had been resolvedDuring that call, you made a payment via credit card in the amount of $and subsequently received an e-mail confirming the sameAccordingly, your account remains in a “current” statusWe apologize for any inconvenience. We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant, we pride ourselves in providing excellent service to all of our customers and take
all feedback seriously.As you know, on June 27, 2016, Avant contacted you via telephone in an effort to resolve this matterOn this date, you were advised that per company policy, only one active loan per household may be outstanding at one timePlease note that this information was provided in the Avant Terms of Use, which you agreed to upon submission of your initial inquiry for creditHowever, as a courtesy, Avant will honor the original terms of the loan for which you were approvedYou have since signed a new loan agreement accepting these termsConsequently, we consider this matter resolved.Here at Avant, we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID * ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriouslyAs you are aware, on December 22, 2016, you initiated an inquiry for credit for a WebBank loan issued through the Avant Platform using a code from a pre-approved offer letterWebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the programNote that, when submitting your application for final review, you consented to a hard credit inquiry being conducted on your credit report. Please note, pre-approval offers disclose that the offer is not guaranteed if you no longer meet the credit criteria used to screen you for the offer or you do not meet additional criteria needed to be creditworthy for the offerAdditionally, the website clearly discloses that final approval of a loan request is subject to verification of the information you provided during your application, including income, in line with WebBank’s commitment to responsible lendingWe have reviewed your account and determined that your application was correctly declined in accordance with WebBank’s established credit policyNotice of this decline was sent via email on December 22, 2016. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing
excellent service to all of our customers and take all feedback seriously.As you are aware, you contacted Avant telephonically on January 27, 2016, to schedule an additional paymentAvant has reviewed this call, and determined that at no time did you specify a payment amount of $100.00, as alleged in your complaintDuring this call, you explicitly authorized an additional debit card payment in the amount of $175.70, the amount of your regular monthly installment.Later that day, you contacted Avant and stated that you had intended the additional payment to be in the amount of $As a courtesy, Avant elected to issue a refund to the bank account on file for the difference between the payment amount you authorized and the payment amount you indicated in the follcallThis courtesy refund of $was issued on January 27, The refund issuance returned to Avant on January 29, 2016, with a return code of [R03], indicating either there was no account on file with your account information or that the bank was unable to locate your account.Due to a process issue, the return of this refund was not notated on your accountAccordingly, in calls on February 1, and February 4, 2016, specialists informed you that your refund request was likely still pending as opposed to having been returnedWe apologize for any inconvenience this miscommunication may have caused. On February 12, 2016, you called and informed Avant that the bank account on file was inactive, and authorized Avant to cancel your request for a refundYou subsequently requested that the full debit card payment of $scheduled for January 27, be applied to your installment due February 23, Accordingly, your account was updated as requestedAvant confirmed this information with you telephonically on March 9, 2016.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/05/13) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We were recently notified of your complaint regarding the agreed upon refundWe
sincerely apologize for the delay and any frustration that this has causedAs discussed, we have agreed to a refund in the full amount of the transaction plus any fees incurred as a direct result of the issue at handIf you have any further questions please contact our Compliance Department directly
Sincerely,
AvantCredit Support
Initial Consumer Rebuttal /* (3000, 7, 2014/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not refunded all of my bank fees I incurred because of not having my money back in my account in timeThey still owe me over dollars in bank feesI have only received in bank fees from them
Final Business Response /* (4000, 15, 2014/06/09) */
Dear *** ***,
Thank you for your patience and cooperation as we reviewed your accountAs discussed, we have agreed to a refund in the full amount of the transaction plus any fees incurredIf you have any additional questions please contact our Compliance Department directlyAgain, thank you for your patience and for the opportunity to serve you
Sincerely,
AvantCredit
Final Consumer Response /* (3000, 13, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I have already tried that and I was lied to after repeatedly calling and uploading documents to avant creditIf I start calling again, I will just be lied to again
aI abandoned my application because Avant asked for a bank and routing number which I providedFor some reason Avant could not connect to itThen Avant requested me to produce a bank statement as proof of incomeNot all of my income is direct deposited and NONE is within the account which I want to useI do not want to use the account for which I do have two different direct depositsI was not thrilled with the terms to begin with 35.99% interest and a $65-plus process fee)I was using loan to improve my credit score and now it has been adversely affected by the inquiryThen, in trying to use their "Contact Us" to give this feedback, I had to go through about screens of "Check Your Rate" before I could actually get to a true "Contact Us" formatI WILL NOT be using the loanI am glad it did NOT complete because I have since seen negative reviews in which their direct ACH payment process failed and caused late payments, fees, and significant drops in credit scores
No one seems to know how much I owed once I was advise not once but twice that when I paid off my account that I was done I called back the next day to verify that ask will I owe anything else was told no because I stated a payment will be due soon so will that be included was told yes so a month later I received a email stating I owed something dollars I called them and they said the was going to look into while they did that instead of putting my account on hold or something while they review this they just wanted it to sit and accumulate interest very unprofessional they dislike the fact that someone is paying off their loan and just trying to get money from people adv the calls are monitored so I told them to pull the calls they did do that put stated I still owed then offered to listen to the calls so once again so what they saying I owed could accumulate interest when I advise them to it that in the first place never apologize or anything I end up paying it so I wouldnt have to deal with them
Dear Percy ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11120947)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent customer service to all of our
customers and take all feedback seriously.According to our records, on January 26, 2016, you submitted an inquiry for credit via www.Avant.comAt this time, you provided consent to have your credit report pulled for underwriting purposesIt should be noted that this credit inquiry did not affect your FICO credit score. You were subsequently pre-approved for a loan in the amount of $1,that same dayPlease be advised that all pre-approvals are subject to final verification of the information submittedAccordingly, Avant contacted you telephonically to inform you that, as a part of industry-standard verification checks, additional documentation was required to confirm the information that you provided in your loan request. On January 27, 2016, you contacted Avant telephonically and indicated that the majority of your income is deposited into a bank account other than the account on fileAvant informed you that, for verification purposes, the account on file must be the account into which the majority of your income is depositedAccordingly, documents were again requested in order to complete this processAvant did not receive any of the requested documentation after several attempts to assist youConsequently, on February 2, 2016, your loan request expired due to inactivity.Please be advised that Avant does not require customers to utilize the online verification toolThough the tool is an industry-standard option provided as a way to verify income, Avant also provides additional methods for customers who choose not to utilize the toolThough your loan request has been cancelled as of this time, you are welcome to reapply if you choose to do so.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant, we pride ourselves in providing excellent
service to all of our customers and take all feedback seriouslyAs you are aware, you contacted Avant telephonically on May 5, 2016, in an effort to schedule a credit card paymentYou were correctly informed that, per company policy, the maximum amount that can be paid via debit or credit card for each billing cycle by customers who are not past due is the amount of your monthly installment payment, rounded up to the nearest $Please note that additional payments in excess of this amount can be made anytime via ACH, RCC, paper check or money order.Please be advised there are no prepayment penalties associated with making payments early or in excess of your monthly installment amount, per the terms of your installment loan agreement We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely,Avant Compliance Department
I have stated my thoughts as a way of providing constructive input, but apparently Avant is taking the approach that their current business operation is working fine and no adjustments are needed They are apparently comfortable in taking a denial of the facts approach then so be it I have no further comments to make about this matterOne thing that they have to realize is that for everyone who complains about an issue are many more people, who will not make a complaint, who are just as dissatisfied about that same issue or a similar issue
As Avant has decided to throw the onus on the customer instead of owning up to issues within their system then so be it I have nothing further to state I have a extremely busy schedule and for me to take time to complain about something is not a trivial matter I thought that they would have at least considered their application process instead of employing the hostile approach in which they took
To the Revdex.com, thank you for your efforts to resolve this matter in a favorable manner to all parties However, if one party is so set in their ways there is not a whole lot that can be done
Complaint:
I am rejecting this response because:
Sincerely,
Percy ***
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.According to our records on May 18, 2016, you contacted Avant telephonically and requested to update your bank accountAt this time, Avant informed you that in order to update your bank account you would need to provide proper documentation in the form of a voided check or a bank statementDuring this call, you provided Avant with a direct deposit slip, and were correctly advised that at that time Avant was unable to accept that form of documentation to update the bank account on fileAdditionally, in an effort to assist you in making payments while you were compiling appropriate documentation to update your bank account, Avant informed you that you could make payments with a debit or credit cardIt should be noted, Avant advised you that in order to ensure your installment payments were not debited via ACH from the bank account on file, you would need contact Avant telephonically and make payments with your card before your scheduled installment payment datesAt this time, you indicated that you understood. On May 26, 2016, you contacted Avant telephonically to make your installment payment via debit cardFollowing receipt of this payment, your scheduled installment payment originally due May 27, 2016, was satisfiedAdditionally, Avant informed you of the date and amount of your next installmentIt should be noted that during this call you did not inquire about opting out of automatic ACH paymentsFurthermore, Avant did not advise you that ACH transactions had been revoked on your account.On June 3, 2016, in an effort to make the bank account update process easier, Avant updated its policy to allow customers to update their bank account using some direct deposit forms. On June 21, 2016, Avant attempted to debit your installment payment via ACH from the bank account on file as agreed. On June 23, 2016, you contacted Avant telephonically to make your June installment payment with your debit cardAt this time, Avant informed you that your monthly installment payment was already attempted as agreed from the bank account on fileAdditionally, Avant advised you that, if you would like to opt out of ACH transactions, you would need to submit a request in writingThat same day Avant received your ACH opt out request via email and made the corresponding changes to your account. Later that same day, your installment payment that was attempted via ACH on June 21, 2016, returned as unpaidAccordingly, you were assessed a Dishonored Payment Fee of $as outlined in your executed loan agreement. On June 23, 2016, you contacted Avant via email and expressed dissatisfaction with the Dishonored Payment FeeThat same day, your account was escalated to the Avant Compliance Department for review.On July 19, 2016, following an in-depth investigation of your account, the Avant Compliance Department contacted you via email and informed you that we were unable to waive the Dishonored Payment Fee as your ACH opt out request was not received prior to your installment payment attempted on June 21, 2016.Following receipt of your dispute with the Revdex.com, the Avant Compliance Department once again performed an in-depth review of your accountFollowing this investigation, Avant has found that you were provided with accurate information in regards to the bank account update process as well as the ACH opt out procedureAdditionally, Avant has determined that you were not informed your account was opted out of automatic ACH payments prior to June 23, Accordingly, we are unable to waive the Dishonored Payment Fee as a result of your June installment payment returning as unpaid. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service
to all of our customers and take all feedback seriously.As you are aware, you contacted Avant on June 18, and paid a total of $6,via debit cardSubsequently, a payment for your remaining balance in the amount of $1,was scheduled on your Customer Dashboard to be debited via ACH from the bank account on file on Monday, June 20, As a result of the full loan balance being scheduled to be paid, no additional payments were able to be scheduled on your account and your account was marked as paid off. On June 22, 2016, the ACH payment of $1,returned, which caused your loan to reopenIn a call on July 14, 2016, a specialist explained how your previous payments had been allocated and that your remaining balance would have to be paid for your loan to be closedPer your loan agreement, payment are applied first to any outstanding fees, then to interest, and then to the principal balance of your loan. On July 15, 2016, Avant contacted you and confirmed that, as a courtesy, a payment of $1,would be accepted to satisfy your loan balance, provided this payment is received on or before August 12, 2016.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Final Consumer Response /* (450, 5, 2014/05/05) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
The business has made repayment arrangements with me and pending receipt of my payment on 5/the matter should be
closed
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.On September 21, 2015, your previously scheduled installment payment returned as unpaidAccordingly, your loan fell into “late” status.On July 29, 2016, Avant sold your account to CACH, LLC due to its severely past due naturePlease be advised, at this time, Avant had not been notified of your bankruptcy case. On September 14, 2016, Avant received an ACDV from the *** system indicating that your account was included in bankruptcyIt should be noted, Avant did not receive notice of your bankruptcy case prior to the above-referenced dateUpon receipt of this notification, Avant performed a review of your credit report and began the process to repurchase your account from CACH, LLCPlease be advised, Avant updated your account to reflect the bankruptcy petition status and filed an update to the three major credit reporting agencies, *** *** *** *** to have this account removed from your credit report. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***,We are in receipt of your complaint with the RevDex.com (Complaint ID # ***)We are sorry to hear that you are
dissatisfied with your experience with AvantHere at Avant we pride ourselves
in providing excellent service to all of our customers and
take all feedback
seriously.Please be advised that *** is the credit issuer
for the Avant Program, which is a closed-end installment loan program where
Avant operates as the administrator and servicerAll loan requests are
considered in accordance with ***’s established credit policyRates are
determined on an individual basis and are based on a number of factors
including the individual’s credit score, income, debt-to-income ratio and
repayment history. We have reviewed the account and confirmed that on
January 13, 2015, you submitted an inquiry for creditThat same day, you
executed a loan agreement for a *** loan in the amount of $6,at
35.94% Annual Percentage Rate (“APR”) over a term of months, and
subsequently received a notice of approval containing a copy of your executed
loan agreementOn or about January 16, 2015, funds were deposited into the
bank account on file.Please be advised that, per your loan agreement, payments
are applied first to outstanding charges, if any, then to accrued interest, and
then to principalUpon completing a thorough investigation, it was confirmed
that your payments have been properly allocatedWe are confident we comply with all applicable state
and federal rules, laws, and regulationsThe terms of the installment loan
were clearly and fully disclosed to you on the www.Avant.com website, during
the loan request process, and in the loan agreementAccordingly, we are unable
to honor your request to decrease the APR of your loanIf you are having
difficulty making payments, we encourage him to contact Customer Support at
*** to discuss various repayment options. We trust this explanation resolves this matterHere at Avant we go to great
lengths to ensure a transparent and customer focused experienceIf you have
any additional questions or concerns, please contact our Compliance Department
directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the RevDex.com (Complaint ID #***)We are sorry to hear that you are
dissatisfied with your customer experience with AvantHere at Avant we pride
ourselves in providing excellent customer service to all of our
customers and
take all feedback seriously.Please note that you were selected through a
pre-screening process based on your credit history with data from *** According
to our records, on August 28, and on November 4, 2015, you were sent pre-screen
letters containing offers for a personal unsecured
installment loanAs disclosed in each letter, the
offer is not guaranteed if you no longer meet the credit criteria used to
screen you for the offer or you do not meet additional criteria needed to be
creditworthy for the offerCredit is determined on an individual basis and is
based on a number of factors including your credit score, repayment history,
debt to income ratio, etc., which are evaluated upon submitting a request for a
loan.Upon receipt of these letters, you submitted inquiries
for credit on September 16, and on November 15, 2015, respectivelyYour
loan requests were declined and you accordingly received Notices of Adverse
Action via email, indicating that you were not eligible for a loanPlease be advised that *** is the credit issuer
for the Avant Program, which is a closed-end installment loan program***
is a Utah-chartered industrial bank, located in *** *** *** ***, and is an
FDIC member bankAll loan requests are considered in accordance with ***'s
established credit policy*** and Avant strive to fully comply with all
applicable state and federal rules, laws, and regulations.To find out more about your loan requests and why you
were declined, please contact us at [email protected] and we would be happy
to submit your request.Here at Avant we go to great lengths to ensure a
transparent and customer focused experienceIf you have any additional
questions or concerns, please contact our Compliance Department directly at
[email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance
Department
I applied for a loan 1/1/Was told I needed to fax verification of income before approval Same day received an e-mail that loan had been approved and that first EFT withdrawal for loan payment would be made 2/7/Have not yet sent them the requested infoMoney for loan has not yet been deposited in my bank even though they said once approved funds would be deposited probably the next dayToday is 1/4/I am nervous if this is a legitimate business and now hesitant to send them the requested infoI arrived at this loan from using Credit Karma and applyingThe loan is supposed to be thru the Web Bank c/o Avant CreditAnd yes, I realize that it is a holiday weekendI went to see what the Revdex.com had and they are updating so no info available on this company
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing
excellent service to all of our customers and take all feedback seriously.On January 12, 2016, you contacted Avant and informed us you were sending in a paper check in the amount of $13,in an attempt to pay off your loan balanceAs you are aware, on January 29, 2016, you contacted Avant and informed us you had put a stop payment on the paper check as the check had not yet been received by Avant. On February 1, 2016, Avant received your paper checkThe paper check was posted to your account the following day, in accordance with our regular accounting proceduresPlease note, paper checks are applied to your account effective the date they are received.Also on February 1, 2016, you scheduled an ACH payment for $13,and requested this amount be honored to pay off your loanThis ACH payment was processed on February 2, as scheduled by you.On February 4, 2016, your paper check returned as a result of the stop paymentDue to an isolated process issue, a refund was processed for the ACH paymentConsequently, both attempted payments were not successfully received by Avant and your account remained openWe apologize for any inconvenience this has caused. As you are aware, Avant contacted you via email on April 25, 2016, and confirmed that both payments had returned and that Avant would honor a payment of $13,to pay off your loanOn April 26, you contacted Avant and scheduled this payment for April 27, Upon receipt of this payment, your loan was paid in full. On May 3, 2016, Avant filed an update with the credit reporting agencies regarding your accountPlease be advised that the credit reporting agencies follow their own policies for updating credit reports and this update may not be immediately reflected on your credit reportAvant has attempted to contact you telephonically in an effort to inform you of this resolution but has been unable to reach you. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
I attempted to apply for a bad credit loan through an independent website; this website forwarded me to Avant I was previousle turned down by Avant (through ***), but I thought that this time I may have a chance in loan approval While completing the application online, the following happened (at 7:am EDT) - a) a credit score popped up (notifying me of my credit score - which was in the fair category); b) review of my current banking information (which appears to imply that the application was being considered for approval); and c) a web screen indicating that Avant had difficulties outside of thier control - but the application was saved and secured After several attempts to return to the prior screen unsuccessfully, I finally called Avant with their toll free number The customer service representatives were very professional and advised that the application was being reviewed - the final decision on the application would be forwarded by e-mail within hours By 4:pm EDT, I was notified by *** that my application for the loan was declinedNeedless to say, I was disappointed, but I feel that the application process should have been shortened, if based on the credit score, and the banking information should not have been brought up at that point of the process
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our
customers and take all feedback seriously.According to our records, on April 22, 2014, you submitted a loan request with AvantOn April 23, 2015, you were approved for a loan in the amount of $2,and signed an agreement outlining the terms of the loanPlease be advised that all loan applications are considered in accordance with Avant’s established credit policyThe terms of your installment loan were clearly and fully disclosed on the company website, during the application process, and in your loan agreement prior to signingAdditionally, Avant is confident that we comply with all applicable state and federal rules, laws, and regulations.On June 18, 2014, you contacted Avant via telephone and requested to change the repayment date for the life of you loan from the 25th of each month to the 2nd of each monthOn March 30, 2015, you contacted Avant telephonically and requested to move your April installment due date from April 2, to December 2, using your One-Time CourtesyOn July 2015, you contacted Avant via telephone and requested to move your August payment due date from August 3, to September 2, It should be noted that Avant accommodated each of the above-referenced requests accordingly.On September 9, 2015, your regularly scheduled installment payment was missedOn September 15, 2015, you contacted Avant telephonically and made a payment via debit card to satisfy the past due balance. On September 20, 2015, you utilized the Customer Dashboard via www.Avant.com to move your October installment payment due date from October 2, to October 30, On October 30, 2015, your installment payment was missedYou contacted Avant telephonically on October 31, and made a payment via debit card to satisfy the past due balance. On November 2, 2015, you missed your regularly scheduled installment paymentOn November 14, 2015, you contacted Avant via telephone and made a payment via debit card to satisfy the past due balance. Pursuant to your loan agreement, interest accrues on the outstanding principal balance of your loan on a daily basisPayments are applied first to outstanding charges, if any, then to accrued interest, and then to principalAccordingly, if any payments are paid after their original due date, including the above-mentioned payments, this may result in additional interest accruing on your account. On December 1, 2015, you contacted Avant telephonically in order to inquire about the status of your loanDue to an isolated system issue, you were provided with a payoff quote, effective December 16, in the amount of $The correct payoff quote to pay your balance in full on this date was $ Please note that the remaining balance on your account was due to the additional interest that had accrued from your late payments, as well as your use of payment defermentsAs a courtesy, Avant has waived the remaining balance of your account, and your loan is now paid in full. Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
March 17, 2016Dear *** ***
We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all
of our customers and take all feedback seriously.As you know, Avant contacted you telephonically on March 9, to inform you that the issue affecting your account had been resolvedDuring that call, you made a payment via credit card in the amount of $and subsequently received an e-mail confirming the sameAccordingly, your account remains in a “current” statusWe apologize for any inconvenience. We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant, we pride ourselves in providing excellent service to all of our customers and take
all feedback seriously.As you know, on June 27, 2016, Avant contacted you via telephone in an effort to resolve this matterOn this date, you were advised that per company policy, only one active loan per household may be outstanding at one timePlease note that this information was provided in the Avant Terms of Use, which you agreed to upon submission of your initial inquiry for creditHowever, as a courtesy, Avant will honor the original terms of the loan for which you were approvedYou have since signed a new loan agreement accepting these termsConsequently, we consider this matter resolved.Here at Avant, we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID * ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to
all of our customers and take all feedback seriouslyAs you are aware, on December 22, 2016, you initiated an inquiry for credit for a WebBank loan issued through the Avant Platform using a code from a pre-approved offer letterWebBank is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the programNote that, when submitting your application for final review, you consented to a hard credit inquiry being conducted on your credit report. Please note, pre-approval offers disclose that the offer is not guaranteed if you no longer meet the credit criteria used to screen you for the offer or you do not meet additional criteria needed to be creditworthy for the offerAdditionally, the website clearly discloses that final approval of a loan request is subject to verification of the information you provided during your application, including income, in line with WebBank’s commitment to responsible lendingWe have reviewed your account and determined that your application was correctly declined in accordance with WebBank’s established credit policyNotice of this decline was sent via email on December 22, 2016. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing
excellent service to all of our customers and take all feedback seriously.As you are aware, you contacted Avant telephonically on January 27, 2016, to schedule an additional paymentAvant has reviewed this call, and determined that at no time did you specify a payment amount of $100.00, as alleged in your complaintDuring this call, you explicitly authorized an additional debit card payment in the amount of $175.70, the amount of your regular monthly installment.Later that day, you contacted Avant and stated that you had intended the additional payment to be in the amount of $As a courtesy, Avant elected to issue a refund to the bank account on file for the difference between the payment amount you authorized and the payment amount you indicated in the follcallThis courtesy refund of $was issued on January 27, The refund issuance returned to Avant on January 29, 2016, with a return code of [R03], indicating either there was no account on file with your account information or that the bank was unable to locate your account.Due to a process issue, the return of this refund was not notated on your accountAccordingly, in calls on February 1, and February 4, 2016, specialists informed you that your refund request was likely still pending as opposed to having been returnedWe apologize for any inconvenience this miscommunication may have caused. On February 12, 2016, you called and informed Avant that the bank account on file was inactive, and authorized Avant to cancel your request for a refundYou subsequently requested that the full debit card payment of $scheduled for January 27, be applied to your installment due February 23, Accordingly, your account was updated as requestedAvant confirmed this information with you telephonically on March 9, 2016.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/05/13) */
Contact Name and Title: M***, Compliance
Contact Phone: XXX-XXX-XXXX #
Contact Email: ***@avantcredit.com
Dear *** ***,
We were recently notified of your complaint regarding the agreed upon refundWe
sincerely apologize for the delay and any frustration that this has causedAs discussed, we have agreed to a refund in the full amount of the transaction plus any fees incurred as a direct result of the issue at handIf you have any further questions please contact our Compliance Department directly
Sincerely,
AvantCredit Support
Initial Consumer Rebuttal /* (3000, 7, 2014/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not refunded all of my bank fees I incurred because of not having my money back in my account in timeThey still owe me over dollars in bank feesI have only received in bank fees from them
Final Business Response /* (4000, 15, 2014/06/09) */
Dear *** ***,
Thank you for your patience and cooperation as we reviewed your accountAs discussed, we have agreed to a refund in the full amount of the transaction plus any fees incurredIf you have any additional questions please contact our Compliance Department directlyAgain, thank you for your patience and for the opportunity to serve you
Sincerely,
AvantCredit
Final Consumer Response /* (3000, 13, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I have already tried that and I was lied to after repeatedly calling and uploading documents to avant creditIf I start calling again, I will just be lied to again
aI abandoned my application because Avant asked for a bank and routing number which I providedFor some reason Avant could not connect to itThen Avant requested me to produce a bank statement as proof of incomeNot all of my income is direct deposited and NONE is within the account which I want to useI do not want to use the account for which I do have two different direct depositsI was not thrilled with the terms to begin with 35.99% interest and a $65-plus process fee)I was using loan to improve my credit score and now it has been adversely affected by the inquiryThen, in trying to use their "Contact Us" to give this feedback, I had to go through about screens of "Check Your Rate" before I could actually get to a true "Contact Us" formatI WILL NOT be using the loanI am glad it did NOT complete because I have since seen negative reviews in which their direct ACH payment process failed and caused late payments, fees, and significant drops in credit scores
No one seems to know how much I owed once I was advise not once but twice that when I paid off my account that I was done I called back the next day to verify that ask will I owe anything else was told no because I stated a payment will be due soon so will that be included was told yes so a month later I received a email stating I owed something dollars I called them and they said the was going to look into while they did that instead of putting my account on hold or something while they review this they just wanted it to sit and accumulate interest very unprofessional they dislike the fact that someone is paying off their loan and just trying to get money from people adv the calls are monitored so I told them to pull the calls they did do that put stated I still owed then offered to listen to the calls so once again so what they saying I owed could accumulate interest when I advise them to it that in the first place never apologize or anything I end up paying it so I wouldnt have to deal with them
Dear Percy ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11120947)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent customer service to all of our
customers and take all feedback seriously.According to our records, on January 26, 2016, you submitted an inquiry for credit via www.Avant.comAt this time, you provided consent to have your credit report pulled for underwriting purposesIt should be noted that this credit inquiry did not affect your FICO credit score. You were subsequently pre-approved for a loan in the amount of $1,that same dayPlease be advised that all pre-approvals are subject to final verification of the information submittedAccordingly, Avant contacted you telephonically to inform you that, as a part of industry-standard verification checks, additional documentation was required to confirm the information that you provided in your loan request. On January 27, 2016, you contacted Avant telephonically and indicated that the majority of your income is deposited into a bank account other than the account on fileAvant informed you that, for verification purposes, the account on file must be the account into which the majority of your income is depositedAccordingly, documents were again requested in order to complete this processAvant did not receive any of the requested documentation after several attempts to assist youConsequently, on February 2, 2016, your loan request expired due to inactivity.Please be advised that Avant does not require customers to utilize the online verification toolThough the tool is an industry-standard option provided as a way to verify income, Avant also provides additional methods for customers who choose not to utilize the toolThough your loan request has been cancelled as of this time, you are welcome to reapply if you choose to do so.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceHere at Avant, we pride ourselves in providing excellent
service to all of our customers and take all feedback seriouslyAs you are aware, you contacted Avant telephonically on May 5, 2016, in an effort to schedule a credit card paymentYou were correctly informed that, per company policy, the maximum amount that can be paid via debit or credit card for each billing cycle by customers who are not past due is the amount of your monthly installment payment, rounded up to the nearest $Please note that additional payments in excess of this amount can be made anytime via ACH, RCC, paper check or money order.Please be advised there are no prepayment penalties associated with making payments early or in excess of your monthly installment amount, per the terms of your installment loan agreement We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely,Avant Compliance Department
I have stated my thoughts as a way of providing constructive input, but apparently Avant is taking the approach that their current business operation is working fine and no adjustments are needed They are apparently comfortable in taking a denial of the facts approach then so be it I have no further comments to make about this matterOne thing that they have to realize is that for everyone who complains about an issue are many more people, who will not make a complaint, who are just as dissatisfied about that same issue or a similar issue
As Avant has decided to throw the onus on the customer instead of owning up to issues within their system then so be it I have nothing further to state I have a extremely busy schedule and for me to take time to complain about something is not a trivial matter I thought that they would have at least considered their application process instead of employing the hostile approach in which they took
To the Revdex.com, thank you for your efforts to resolve this matter in a favorable manner to all parties However, if one party is so set in their ways there is not a whole lot that can be done
Complaint:
I am rejecting this response because:
Sincerely,
Percy ***
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.According to our records on May 18, 2016, you contacted Avant telephonically and requested to update your bank accountAt this time, Avant informed you that in order to update your bank account you would need to provide proper documentation in the form of a voided check or a bank statementDuring this call, you provided Avant with a direct deposit slip, and were correctly advised that at that time Avant was unable to accept that form of documentation to update the bank account on fileAdditionally, in an effort to assist you in making payments while you were compiling appropriate documentation to update your bank account, Avant informed you that you could make payments with a debit or credit cardIt should be noted, Avant advised you that in order to ensure your installment payments were not debited via ACH from the bank account on file, you would need contact Avant telephonically and make payments with your card before your scheduled installment payment datesAt this time, you indicated that you understood. On May 26, 2016, you contacted Avant telephonically to make your installment payment via debit cardFollowing receipt of this payment, your scheduled installment payment originally due May 27, 2016, was satisfiedAdditionally, Avant informed you of the date and amount of your next installmentIt should be noted that during this call you did not inquire about opting out of automatic ACH paymentsFurthermore, Avant did not advise you that ACH transactions had been revoked on your account.On June 3, 2016, in an effort to make the bank account update process easier, Avant updated its policy to allow customers to update their bank account using some direct deposit forms. On June 21, 2016, Avant attempted to debit your installment payment via ACH from the bank account on file as agreed. On June 23, 2016, you contacted Avant telephonically to make your June installment payment with your debit cardAt this time, Avant informed you that your monthly installment payment was already attempted as agreed from the bank account on fileAdditionally, Avant advised you that, if you would like to opt out of ACH transactions, you would need to submit a request in writingThat same day Avant received your ACH opt out request via email and made the corresponding changes to your account. Later that same day, your installment payment that was attempted via ACH on June 21, 2016, returned as unpaidAccordingly, you were assessed a Dishonored Payment Fee of $as outlined in your executed loan agreement. On June 23, 2016, you contacted Avant via email and expressed dissatisfaction with the Dishonored Payment FeeThat same day, your account was escalated to the Avant Compliance Department for review.On July 19, 2016, following an in-depth investigation of your account, the Avant Compliance Department contacted you via email and informed you that we were unable to waive the Dishonored Payment Fee as your ACH opt out request was not received prior to your installment payment attempted on June 21, 2016.Following receipt of your dispute with the Revdex.com, the Avant Compliance Department once again performed an in-depth review of your accountFollowing this investigation, Avant has found that you were provided with accurate information in regards to the bank account update process as well as the ACH opt out procedureAdditionally, Avant has determined that you were not informed your account was opted out of automatic ACH payments prior to June 23, Accordingly, we are unable to waive the Dishonored Payment Fee as a result of your June installment payment returning as unpaid. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** *** We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service
to all of our customers and take all feedback seriously.As you are aware, you contacted Avant on June 18, and paid a total of $6,via debit cardSubsequently, a payment for your remaining balance in the amount of $1,was scheduled on your Customer Dashboard to be debited via ACH from the bank account on file on Monday, June 20, As a result of the full loan balance being scheduled to be paid, no additional payments were able to be scheduled on your account and your account was marked as paid off. On June 22, 2016, the ACH payment of $1,returned, which caused your loan to reopenIn a call on July 14, 2016, a specialist explained how your previous payments had been allocated and that your remaining balance would have to be paid for your loan to be closedPer your loan agreement, payment are applied first to any outstanding fees, then to interest, and then to the principal balance of your loan. On July 15, 2016, Avant contacted you and confirmed that, as a courtesy, a payment of $1,would be accepted to satisfy your loan balance, provided this payment is received on or before August 12, 2016.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve youSincerely,Avant Compliance Department