This company is very misleading and shady I had a loan with them a couple years ago and just finished paying it off I wanted to get another small loan because I wanted to consolidate a few of my credit cards I applied, they pre-approved me, I signed the contract the same day I waited...I waited....I waiteddays...nothing I emailed customer serviceI got the general reply that I would receive an email in 1-business daysI did not I did receive an email the next morning that said I needed call right away or my loan would be cancelled and I'd have to reapply!! It sounded urgent so I called immediately They said I hadn't signed the contract That was not true but I appeased them and went online and signed it again Two days go by...nothing(funny how they wanted me to HURRY and sign it but they did nothing afterwards) The last loan I received from them was quick and easy and I had it in 2-days So I assumed this one would be the same I was wrong So I decided to call them AGAIN and they said "The only thing we need from you is your signature." WHAT? They kept going into the application, removing my signature and then telling me I needed to signI refused the third time and cancelled the loan Nobody could tell me (customer service is useless) why the loan was just hanging out I think it's because I paid my last loan off early and they didn't get their precious interest but that's my opinion Anyway I went to another loan place that was AWESOME!! DO NOT USE AVANT!
Complaint: ***
I am rejecting this response because:
The only terms disclosed to me at time of application/loan approval were length of loan and payment amountsThe high rate of 35.94%, which Avant/Webbank charges everyone, was not disclosed nor did I receive the terms/contract after being approvedI had to call in, request a copy via email recently, before it was sent to me Again, contrary what they claim, they do not take into consideration factors like credit score as they charge everyone the same flat rateAfter doing some research and reading a large number of negative Yelp reviews, mostly all about their high rate, they do not consider credit score and charge everyone 35.94% I spoke with a live phone rep recently, advised her as I did a *** *** that payments on this loan will stop until rate is loweredPlease advise Avant/Webbank of this again as it would be in their best interest to renegotiate the rate if they wish to continue seeing payments
Sincerely,
*** ***
Dear *** ***We are in receipt of your
complaint with the Revdex.com (Case #***)We are sorry to
hear that you are dissatisfied with your experience with AvantHere at Avant
we pride ourselves in providing excellent service to all of our customers and
take all
feedback seriously.Please be advised that,
in order to protect your privacy and account information, Avant is unable to
provide any information to unauthorized third parties regarding our customers’
accountsWe apologize for any inconvenience this may causeAccording to our records,
your installment due on October 20, was successfully madeConsequently,
you have not been charged a non-sufficient funds fee by AvantHowever, as a
courtesy, Avant is willing to reimburse you for any non-sufficient funds fees
assessed by your bank due to this paymentPlease submit a bank statement
showing the full amount of the fees so that Avant may process your
request. Here at Avant we go to
great lengths to ensure a transparent and customer focused experiencePlease
do not hesitate to contact our Compliance Department directly at
Compliance@Avant.*** with additional feedbackWe appreciate the opportunity to
serve you.Sincerely,Avant Compliance
Department
I received a line of credit through this company for over $4,for a down payment on my home We were very excited until we kept making payments every month and paying down very little of our loan I didn't pay attention to the fine print and I finally realized our APR was over 60% The employees that work here are great but I feel like the company policy or terms of agreement whatever are very unprofessionalI just want to warn people to be very careful before you sign anything
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take
all feedback seriously.On February 8, 2016, you submitted documentation to update your bank accountUpon review, it was determined that the submitted documentation was insufficientThat same day, Avant contacted you via e-mail requesting the proper documentation to perform the update.On February 19, 2016, you contacted Avant via e-mail regarding the process to update your bank accountOn February 22, 2016, Avant replied to your email, informing you that you had not provided sufficient documentation to update your bank accountAdditionally, Avant provided information on what documents were sufficient to update your bank account.On February 26, 2016, you contacted Avant telephonically and made your February installment payment via credit cardAt this time, you informed Avant you had obtained sufficient documentation to update your bank accountAccordingly, Avant advised you to submit your documents so your bank account could be updated. On October 11, 2016, you contacted Avant via email and asked to update your credit card information on fileOn October 13, 2016, Avant informed you that, although you may make payments via credit card, this information is not stored within the Avant systemAdditionally, Avant provided you with information on how you may update your bank account.Upon receipt of you dispute with the Revdex.com, Avant performed an in-depth review of your accountFollowing this investigation, Avant has determined that you have not provided sufficient documentation to update your bank accountFurthermore, we have been unable to substantiate your claim that you contacted Avant telephonically on or around October 10, 2016, to update your bank account.In an effort to assist you in returning your account to good standing, Avant will allow you to provide the proper documentation after the account number and routing number on file have been updatedYou can contact Customer Support at *** to update your bank account over the phonePlease note, proper documentation will still be required following the update of the bank account on file.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
I paid off my Avant loan in full in August I rescinded my ACH authorization and confirmed the payment was receivedToday I wake up to my bank being debited $from AvantI owe them nothing! I called and spoke with Ray and Manager EbonyBoth of the told me it was an Avant error but they had to wait for the funds to clear then they would process my refundI was told this could take 4-weeks! They could not explain why they had my account on file still and would not refund my moneyI had to go to my bank and file an unauthorized transaction to get my money backBeware if you pay off a loan with Avant that a few months later they could debit you account for no reason! Horrible!
We applied for a loan June 2014, we were approved quickly, and the money transfer went smooth, we paid 176.00for months and then decided to pay off early (22month loan) so February of we called to get the payoff amount I was shocked to find out it was 1788!!! After paying faithfully on time every month OVER 1,dollars, only went to the actual loan! ! How disgusting is that!!! Stay away!!
I would have to say that this company is a scamI didn't think so because it was tied in with *** *** saying you are pre-approvedAvant asked me a couple of questions and then needed to verify my employment which I had told them I just started a new jobThey did not verify
I know because my employee had told me they called and he directed them to the corporate office which is closed on SatThey...Avant asked for my banking info personal password and like I fool I gave it to themI have fair credit and no debt and yet they said no, I did loans for the past ten years and I am not a risk if you really took the time to verify Avant you would have seen thisI think this is just a way to get into people's bank accountsIf you looked at my credit report you would have seen that I have a GOLD yes GOLD *** *** and that is not any easy card to posses Your credit pulling is off alsoOk, have to change banking passwords and now onto ***
Dear Kimberlyn ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11111313)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our
customers and take all feedback seriously.According to our records, on September 16, 2015, you submitted an inquiry for credit via a marketing affiliate, OneloanplaceOn that same day, you were approved for a loan in the amount of $13,and signed your loan agreementPlease note that your loan agreement explicitly states that "We may report information concerning your performance under this Note to credit reporting agencies”.On or about January 2, 2016, Avant received notice of disputes submitted through ***, ***, and *** indicating that you believed the information reported by these credit reporting agencies was inaccurateOn January 18, 2016, after investigating these disputes, Avant responded confirming that the information reported by the reporting agencies was in fact accurate. As of the date of Avant’s response, January 18, 2016, the total outstanding balance of your account as reported to the credit reporting agencies was $14,Please be advised that this amount reflected on your credit report represents the total outstanding balance of your account, including accrued interest and any applicable fees. Further, we have reviewed all communications between you and Avant regarding your account and confirmed that at no time were you advised that your information would not be reported to the credit reporting agencies. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear
Newton ***,We
are in receipt of your complaint with the Revdex.com (Complaint ID
# 10954428)We are sorry to hear that you are dissatisfied with your customer
experience with AvantHere at Avant we pride ourselves in providing excellent
customer service to all
of our customers and take all feedback seriously.According
to our records, you submitted an inquiry for credit with Avant on November 1,
On November 5, 2015, you signed your Loan Agreement and completed your
applicationAt this time, you were preapproved for a loan in the amount of
$3,In
order to fulfill our commitment to responsible lending, our customer inquiries
go through an online final review process after pre-approvalOur verifications
team does an extremely thorough job ensuring that your documents and
information is valid in order to prevent identity theft and fraudOn
November 8, 2015, you were advised that, in order to complete the verification
process, you would need to connect to the Online Verification Tool, or complete
a Bank-Phone Verification with one of Avant’s specialistsAs these steps were
not completed within days of the inquiry being submitted, the application
expired.Later
that same day, Avant provided you with an expired application notice, which we
provide every customer whose loan request expiresThe notice is designed to
help consumers by providing transparency to the credit underwriting process and
requires the creditor to explain the reasons adverse action was taken.On
November 9, 2015, Avant contacted you telephonically in order to complete the
verification processYou advised Avant that you were unable to connect to the
Online Verification Tool, and that you would call back to complete a Bank-Phone
Verification on a later dateAvant
subsequently attempted to contact you multiple times to complete the Bank-Phone
Verification process, however we have been unable to reach youConsequently, on
November 16, 2015, your application once again expired and Avant provided you
with a second expired application notice.Please
be advised that adverse action was only taken on your requests because they were
incomplete, therefore you are still able to reapply at your convenience, if you
decide to do soHere
at Avant we go to great lengths to ensure a transparent and customer focused
experienceIf you have any additional questions or concerns, please contact
our Compliance Department directly at [email protected] appreciate the
opportunity to serve you.Sincerely,Avant
Compliance Department
Avant Credit should be banded from the Truth in Lending the thrive on people who are in really need money The contract shows the amount of interest but at the time you are in need and are just happy to be getting a loan at the time it doesn't matter I've never dealt with a company that collects all interest up front and nothing goes towards your principal I paid $a month for the first year of the loan and only $went towards my principle and came out on the first payment all of the or payments I have made since have gone towards interest only They are a rip off and please beware when you call to discuss a payoff they can't give you a straight answer it also a reason why they can't figure it out or at the time you have the money in hand to call back and see then what your payoff will be but you will have to ask for some of the interest to be taken off Seems like with a pay off it the system should automatically deduct any time that you have not kept the loan in effect
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our
customers and take all feedback seriously.On January 4, 2016, you submitted an inquiry for credit and subsequently executed a loan agreement outlining the terms of the loanPlease be advised that your loan is a simple interest loan and interest accrues daily on the outstanding principal balancePayments will be applied first to outstanding charges, if any, then to accrued interest and then to principal.On January 29, 2016, you contacted Avant Customer Support via e-mail and inquired about the process for updating the bank account on fileThat same day, Avant responded to your inquiry via e-mail and requested the appropriate documents to perform this update. Later that day, you contacted Avant Customer Support via online chat and requested a payment deferment for your first installmentSubsequently, Avant complied with your request and again requested the appropriate documents to update the bank account on file.On February 8, 2016, you submitted documentation to update your bank accountUpon review, it was determined that the submitted documentation was insufficientThat same day, Avant contacted you via e-mail requesting the proper documentation to perform the update. On February 19, 2016, your installment payment returned and your account fell into a “late” statusThat same day, you contacted Avant Customer Support via online chatAvant informed you that you must contact the Payments Department as your loan was now in a “late” statusAvant provided you with the proper e-mail address and phone number to contact the Payments DepartmentLater that day, you contacted the Payments Department via e-mail regarding the process to update the bank account on file.On February 22, 2016, Avant contacted you via e-mail explaining that you did not provide sufficient documentation to update your bank accountOn February 26, 2016, you contacted Avant telephonically to make your February installmentUpon receipt of this payment, your account reverted back to a “current” status. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer focused experienceThus, if you are facing financial difficulty or are having trouble making payments, we encourage you to contact with the Payments Department at *** to discuss various repayment options.If you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***,We
are in receipt of your complaint with the Revdex.com (Complaint ID
#***)We are sorry to hear that you are dissatisfied with your customer experience
Here at Avant we pride ourselves in providing excellent customer service to all
of our customers
and take all feedback seriously.According
to our records, on October 29, 2015, you contacted Avant telephonically in
order to receive a full payoff quote for your loanYou were advised during the
call that the amount to pay off your loan in full was $8,944.00, as long as
payment was received by Avant by November 2, Subsequently, you advised that
you would contact Avant on a later date to schedule this paymentOn
November 5, 2015, you contacted Avant telephonically in order to schedule a
payment to pay off your loanYou were advised that your updated payoff quote
for November 5, was $9,You subsequently made a payment in this amount
via debit card, and your account is now paid in fullPlease
be advised that simple interest accrues on your outstanding balance on a daily
basis, in accordance with your loan agreementConsequently, the amount due to
pay off your loan increased between the dates of November 2, and November
5, As such, we are unable to honor your request for a refundHere
at Avant we go to great lengths to ensure a transparent and customer focused
experienceIf you have any additional questions or concerns, please contact
our *** Department directly at ***@Avant.comWe appreciate the
opportunity to serve you.Sincerely,Avant *** Department
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriouslyAs you are aware, on December 1, you contacted Avant telephonically requesting a payoff quote for December 4, Upon investigation, it has been determined you were provided with an accurate mailing address for submission of payments via paper checkDuring this call, you correctly repeated the proper mailing address back to the specialist confirming it had been successfully communicated to you. On December 23, 2015, you contacted Avant regarding the status of your payment sent via paper checkYou were informed your payment had not been receivedYou provided Avant with additional information pertaining to the payment including, but not limited to, the address where the payment was sentAvant informed you the matter would be investigated and you would be contacted shortly.Subsequently, Avant contacted you on December 24, confirming your paper check payment had not been receivedMoreover, you were advised that, based on the information provided by you on December 23, 2015, you did not send the payment to the address provided to you on December 1, 2015. Avant reiterated this information in a phone call on January 6, where you subsequently scheduled a payoff payment via ACH for January 7, 2016.Please be advised that at no time did Avant receive a payment via mail for the quoted payoff amount or any other amount, nor did Avant provide any incorrect information which would have prevented you from successfully submitting a paymentAccordingly, Avant is unable honor your request to waive the interest that accrued through January 7, 2016.We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely, Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/09/26) */
Contact Name and Title: ** ***, Compliance
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@avantcredit.com
Dear *** ***:
We are in receipt of your complaint with the Revdex.com (Case
#XXXXXXXX)We are sorry that you were dissatisfied with your recent experience with AvantCreditAt AvantCredit, we pride ourselves on making our approval and funding process as quick and convenient for our customers as possible
As discussed, we have taken the necessary measures to address your concerns and consider this matter as resolvedWe appreciate your patience and thank you for the opportunity to serve you
If you have any additional questions, please contact our Compliance Department directly at ***@AvantCredit.com
Sincerely,
AvantCredit Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our
customers and take all feedback seriously.As you know, the issue regarding your account was resolved on March 3, and you indicated that you were satisfied with the result We apologize for any inconvenience.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/08/17) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case # XXXXXXXX)Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible
We appreciate your patience and cooperation in the matter
If you have any immediate questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spoke with someone from compliance department was advised refund will be processed as well as a $amazon gift card was given time frame of 7-daysRefund came and it was not the amount that was deducted from my checking account so not happy about that but I don't have the time or energy to call the company back in regards of the difference and still haven't received the Amazon gift cardOn a positive note I did get a letter advising that no balance is owed and account paid in full
Final Business Response /* (4000, 9, 2015/09/03) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case # XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customers and take all feedback seriously
After reviewing your account we have determined that you submitted an online request for a loan with Avant on March 4, The next day, the loan was approved and funds were deposited into the bank account on file on or about March 10,
Our records indicate that on June 1, you set up a payment via the Customer Dashboard, in the amount of $190.00, to be debited on June 12,
On June 25, 2015, you contacted Avant Customer Support, telephonically, to determine the status of your loanAt that time you were notified that your loan was in a "current" status and that you did not have a past due balanceDuring this telephone call, you inquired as to the remaining balance of your loanDue to an isolated system issue we were unable to provide you with a payoff quote at that timeWe apologize for the inconvenience
Subsequently, you were advised that your account had been escalated and would be reviewed by a managerA review of your account determined that your outstanding balance as of June 25, was $
As a courtesy, Avant has decided to change the status of your loan to "paid off", effective June 12, and waive the outstanding balanceAny payments that you have made subsequent to that date have been refunded and a letter confirming the same was sent to you via electronic mail, per your request, on August 17,
Additionally, we have filed an update to the credit reporting agencies to reflect your loan as paid off as of June 12,
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
I am writing this in more disappointment than in a negative complaint any way my name is Marty *** and have been a customer of Avant Credit for a little over a year now which I got a loan from about a year agoI am on disability benefits from Social Security and Avant gave me the benefit of getting a loan to help with some financial problems at the time and I was greatfull Well the loan has been paid in full now and went to reapply and was told to wait days and been told that other times also, my credit score is not the greatest but there was a couple of times my checking account went into OVERDRAFT but the loan payment was always coveredI know I am just JOE BLOW but I HAD TO SAY SOMETHING
Initial Business Response /* (1000, 5, 2015/07/14) */
Dear Anthony ***
We are in receipt of your complaint with the Revdex.com (Case ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in
providing excellent customer service to all of our customers and take all feedback seriously
According to our records, you began an inquiry for credit with Avant on July 1, At this point in time, you were pre-approved for a loan, and you selected a loan in the amount of $4,800, to be paid off in equal monthly installments over the course of monthsIn order to fulfill our commitment to responsible lending, our customer applications go through an online final review process after pre-approvalThis review process may change the status of your loan
As a part of our process, we use an industry-standard online verification tool to securely connect to financial institutions in order to verify your reported income and guard against fraudThe online verification tool is widely used by over leading financial institutions and million consumersWe are not in the business of sharing your informationAll information we gather is used only in accordance with our privacy policy, and protected by data encryption softwareThis software ensures that, even in the event of a security breach, the information will be unintelligible
Please be advised that all financial companies choose how they share your personal informationFederal law gives consumers the right to limit some but not all sharingFor information in regards to stored personal information, please refer to the Privacy Policy, located at the bottom of each page of our website (http://www.Avant.com)
Here at Avant, our application process includes certain industry standard verification checks and, upon reviewing the account, those verification checks were not metWe apologize for the inconvenienceTo find out more about your application and why you were declined, please let us know and we would be happy to submit your request
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response knowing they will not share my financial information; however, they need to update their software that does their verification checksThe following day, I applied for a loan from a different companyThey asked the same exact questionsI answered them exactly the same with the exception of the employer nameInstead of Synchrony, I used their old name of GEI was approved for a $6,loan with a lower interest rate as well
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint
ID # ***)We are sorry to hear that you are dissatisfied with your
experience with AvantHere at Avant we pride ourselves in providing
excellent
service to all of our customers and take all feedback seriously.As you know, the issue regarding
your account was resolved telephonically on November 18, and you indicated
that you were satisfied with the resultWe apologize for any inconvenience.We trust this explanation resolves
this matterHere at Avant we go to great lengths to ensure a transparent and
customer focused experienceIf you have any additional questions or concerns,
please contact our Compliance Department directly at [email protected]
appreciate the opportunity to serve you. Sincerely, Avant Compliance Department
This company is very misleading and shady I had a loan with them a couple years ago and just finished paying it off I wanted to get another small loan because I wanted to consolidate a few of my credit cards I applied, they pre-approved me, I signed the contract the same day I waited...I waited....I waiteddays...nothing I emailed customer serviceI got the general reply that I would receive an email in 1-business daysI did not I did receive an email the next morning that said I needed call right away or my loan would be cancelled and I'd have to reapply!! It sounded urgent so I called immediately They said I hadn't signed the contract That was not true but I appeased them and went online and signed it again Two days go by...nothing(funny how they wanted me to HURRY and sign it but they did nothing afterwards) The last loan I received from them was quick and easy and I had it in 2-days So I assumed this one would be the same I was wrong So I decided to call them AGAIN and they said "The only thing we need from you is your signature." WHAT? They kept going into the application, removing my signature and then telling me I needed to signI refused the third time and cancelled the loan Nobody could tell me (customer service is useless) why the loan was just hanging out I think it's because I paid my last loan off early and they didn't get their precious interest but that's my opinion Anyway I went to another loan place that was AWESOME!! DO NOT USE AVANT!
Complaint: ***
I am rejecting this response because:
The only terms disclosed to me at time of application/loan approval were length of loan and payment amountsThe high rate of 35.94%, which Avant/Webbank charges everyone, was not disclosed nor did I receive the terms/contract after being approvedI had to call in, request a copy via email recently, before it was sent to me Again, contrary what they claim, they do not take into consideration factors like credit score as they charge everyone the same flat rateAfter doing some research and reading a large number of negative Yelp reviews, mostly all about their high rate, they do not consider credit score and charge everyone 35.94% I spoke with a live phone rep recently, advised her as I did a *** *** that payments on this loan will stop until rate is loweredPlease advise Avant/Webbank of this again as it would be in their best interest to renegotiate the rate if they wish to continue seeing payments
Sincerely,
*** ***
Dear *** ***We are in receipt of your
complaint with the Revdex.com (Case #***)We are sorry to
hear that you are dissatisfied with your experience with AvantHere at Avant
we pride ourselves in providing excellent service to all of our customers and
take all
feedback seriously.Please be advised that,
in order to protect your privacy and account information, Avant is unable to
provide any information to unauthorized third parties regarding our customers’
accountsWe apologize for any inconvenience this may causeAccording to our records,
your installment due on October 20, was successfully madeConsequently,
you have not been charged a non-sufficient funds fee by AvantHowever, as a
courtesy, Avant is willing to reimburse you for any non-sufficient funds fees
assessed by your bank due to this paymentPlease submit a bank statement
showing the full amount of the fees so that Avant may process your
request. Here at Avant we go to
great lengths to ensure a transparent and customer focused experiencePlease
do not hesitate to contact our Compliance Department directly at
Compliance@Avant.*** with additional feedbackWe appreciate the opportunity to
serve you.Sincerely,Avant Compliance
Department
I received a line of credit through this company for over $4,for a down payment on my home We were very excited until we kept making payments every month and paying down very little of our loan I didn't pay attention to the fine print and I finally realized our APR was over 60% The employees that work here are great but I feel like the company policy or terms of agreement whatever are very unprofessionalI just want to warn people to be very careful before you sign anything
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take
all feedback seriously.On February 8, 2016, you submitted documentation to update your bank accountUpon review, it was determined that the submitted documentation was insufficientThat same day, Avant contacted you via e-mail requesting the proper documentation to perform the update.On February 19, 2016, you contacted Avant via e-mail regarding the process to update your bank accountOn February 22, 2016, Avant replied to your email, informing you that you had not provided sufficient documentation to update your bank accountAdditionally, Avant provided information on what documents were sufficient to update your bank account.On February 26, 2016, you contacted Avant telephonically and made your February installment payment via credit cardAt this time, you informed Avant you had obtained sufficient documentation to update your bank accountAccordingly, Avant advised you to submit your documents so your bank account could be updated. On October 11, 2016, you contacted Avant via email and asked to update your credit card information on fileOn October 13, 2016, Avant informed you that, although you may make payments via credit card, this information is not stored within the Avant systemAdditionally, Avant provided you with information on how you may update your bank account.Upon receipt of you dispute with the Revdex.com, Avant performed an in-depth review of your accountFollowing this investigation, Avant has determined that you have not provided sufficient documentation to update your bank accountFurthermore, we have been unable to substantiate your claim that you contacted Avant telephonically on or around October 10, 2016, to update your bank account.In an effort to assist you in returning your account to good standing, Avant will allow you to provide the proper documentation after the account number and routing number on file have been updatedYou can contact Customer Support at *** to update your bank account over the phonePlease note, proper documentation will still be required following the update of the bank account on file.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at *** We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
I paid off my Avant loan in full in August I rescinded my ACH authorization and confirmed the payment was receivedToday I wake up to my bank being debited $from AvantI owe them nothing! I called and spoke with Ray and Manager EbonyBoth of the told me it was an Avant error but they had to wait for the funds to clear then they would process my refundI was told this could take 4-weeks! They could not explain why they had my account on file still and would not refund my moneyI had to go to my bank and file an unauthorized transaction to get my money backBeware if you pay off a loan with Avant that a few months later they could debit you account for no reason! Horrible!
We applied for a loan June 2014, we were approved quickly, and the money transfer went smooth, we paid 176.00for months and then decided to pay off early (22month loan) so February of we called to get the payoff amount I was shocked to find out it was 1788!!! After paying faithfully on time every month OVER 1,dollars, only went to the actual loan! ! How disgusting is that!!! Stay away!!
I would have to say that this company is a scamI didn't think so because it was tied in with *** *** saying you are pre-approvedAvant asked me a couple of questions and then needed to verify my employment which I had told them I just started a new jobThey did not verify
I know because my employee had told me they called and he directed them to the corporate office which is closed on SatThey...Avant asked for my banking info personal password and like I fool I gave it to themI have fair credit and no debt and yet they said no, I did loans for the past ten years and I am not a risk if you really took the time to verify Avant you would have seen thisI think this is just a way to get into people's bank accountsIf you looked at my credit report you would have seen that I have a GOLD yes GOLD *** *** and that is not any easy card to posses Your credit pulling is off alsoOk, have to change banking passwords and now onto ***
Dear Kimberlyn ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11111313)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our
customers and take all feedback seriously.According to our records, on September 16, 2015, you submitted an inquiry for credit via a marketing affiliate, OneloanplaceOn that same day, you were approved for a loan in the amount of $13,and signed your loan agreementPlease note that your loan agreement explicitly states that "We may report information concerning your performance under this Note to credit reporting agencies”.On or about January 2, 2016, Avant received notice of disputes submitted through ***, ***, and *** indicating that you believed the information reported by these credit reporting agencies was inaccurateOn January 18, 2016, after investigating these disputes, Avant responded confirming that the information reported by the reporting agencies was in fact accurate. As of the date of Avant’s response, January 18, 2016, the total outstanding balance of your account as reported to the credit reporting agencies was $14,Please be advised that this amount reflected on your credit report represents the total outstanding balance of your account, including accrued interest and any applicable fees. Further, we have reviewed all communications between you and Avant regarding your account and confirmed that at no time were you advised that your information would not be reported to the credit reporting agencies. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear
Newton ***,We
are in receipt of your complaint with the Revdex.com (Complaint ID
# 10954428)We are sorry to hear that you are dissatisfied with your customer
experience with AvantHere at Avant we pride ourselves in providing excellent
customer service to all
of our customers and take all feedback seriously.According
to our records, you submitted an inquiry for credit with Avant on November 1,
On November 5, 2015, you signed your Loan Agreement and completed your
applicationAt this time, you were preapproved for a loan in the amount of
$3,In
order to fulfill our commitment to responsible lending, our customer inquiries
go through an online final review process after pre-approvalOur verifications
team does an extremely thorough job ensuring that your documents and
information is valid in order to prevent identity theft and fraudOn
November 8, 2015, you were advised that, in order to complete the verification
process, you would need to connect to the Online Verification Tool, or complete
a Bank-Phone Verification with one of Avant’s specialistsAs these steps were
not completed within days of the inquiry being submitted, the application
expired.Later
that same day, Avant provided you with an expired application notice, which we
provide every customer whose loan request expiresThe notice is designed to
help consumers by providing transparency to the credit underwriting process and
requires the creditor to explain the reasons adverse action was taken.On
November 9, 2015, Avant contacted you telephonically in order to complete the
verification processYou advised Avant that you were unable to connect to the
Online Verification Tool, and that you would call back to complete a Bank-Phone
Verification on a later dateAvant
subsequently attempted to contact you multiple times to complete the Bank-Phone
Verification process, however we have been unable to reach youConsequently, on
November 16, 2015, your application once again expired and Avant provided you
with a second expired application notice.Please
be advised that adverse action was only taken on your requests because they were
incomplete, therefore you are still able to reapply at your convenience, if you
decide to do soHere
at Avant we go to great lengths to ensure a transparent and customer focused
experienceIf you have any additional questions or concerns, please contact
our Compliance Department directly at [email protected] appreciate the
opportunity to serve you.Sincerely,Avant
Compliance Department
Avant Credit should be banded from the Truth in Lending the thrive on people who are in really need money The contract shows the amount of interest but at the time you are in need and are just happy to be getting a loan at the time it doesn't matter I've never dealt with a company that collects all interest up front and nothing goes towards your principal I paid $a month for the first year of the loan and only $went towards my principle and came out on the first payment all of the or payments I have made since have gone towards interest only They are a rip off and please beware when you call to discuss a payoff they can't give you a straight answer it also a reason why they can't figure it out or at the time you have the money in hand to call back and see then what your payoff will be but you will have to ask for some of the interest to be taken off Seems like with a pay off it the system should automatically deduct any time that you have not kept the loan in effect
Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our
customers and take all feedback seriously.On January 4, 2016, you submitted an inquiry for credit and subsequently executed a loan agreement outlining the terms of the loanPlease be advised that your loan is a simple interest loan and interest accrues daily on the outstanding principal balancePayments will be applied first to outstanding charges, if any, then to accrued interest and then to principal.On January 29, 2016, you contacted Avant Customer Support via e-mail and inquired about the process for updating the bank account on fileThat same day, Avant responded to your inquiry via e-mail and requested the appropriate documents to perform this update. Later that day, you contacted Avant Customer Support via online chat and requested a payment deferment for your first installmentSubsequently, Avant complied with your request and again requested the appropriate documents to update the bank account on file.On February 8, 2016, you submitted documentation to update your bank accountUpon review, it was determined that the submitted documentation was insufficientThat same day, Avant contacted you via e-mail requesting the proper documentation to perform the update. On February 19, 2016, your installment payment returned and your account fell into a “late” statusThat same day, you contacted Avant Customer Support via online chatAvant informed you that you must contact the Payments Department as your loan was now in a “late” statusAvant provided you with the proper e-mail address and phone number to contact the Payments DepartmentLater that day, you contacted the Payments Department via e-mail regarding the process to update the bank account on file.On February 22, 2016, Avant contacted you via e-mail explaining that you did not provide sufficient documentation to update your bank accountOn February 26, 2016, you contacted Avant telephonically to make your February installmentUpon receipt of this payment, your account reverted back to a “current” status. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer focused experienceThus, if you are facing financial difficulty or are having trouble making payments, we encourage you to contact with the Payments Department at *** to discuss various repayment options.If you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Dear *** ***,We
are in receipt of your complaint with the Revdex.com (Complaint ID
#***)We are sorry to hear that you are dissatisfied with your customer experience
Here at Avant we pride ourselves in providing excellent customer service to all
of our customers
and take all feedback seriously.According
to our records, on October 29, 2015, you contacted Avant telephonically in
order to receive a full payoff quote for your loanYou were advised during the
call that the amount to pay off your loan in full was $8,944.00, as long as
payment was received by Avant by November 2, Subsequently, you advised that
you would contact Avant on a later date to schedule this paymentOn
November 5, 2015, you contacted Avant telephonically in order to schedule a
payment to pay off your loanYou were advised that your updated payoff quote
for November 5, was $9,You subsequently made a payment in this amount
via debit card, and your account is now paid in fullPlease
be advised that simple interest accrues on your outstanding balance on a daily
basis, in accordance with your loan agreementConsequently, the amount due to
pay off your loan increased between the dates of November 2, and November
5, As such, we are unable to honor your request for a refundHere
at Avant we go to great lengths to ensure a transparent and customer focused
experienceIf you have any additional questions or concerns, please contact
our *** Department directly at ***@Avant.comWe appreciate the
opportunity to serve you.Sincerely,Avant *** Department
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriouslyAs you are aware, on December 1, you contacted Avant telephonically requesting a payoff quote for December 4, Upon investigation, it has been determined you were provided with an accurate mailing address for submission of payments via paper checkDuring this call, you correctly repeated the proper mailing address back to the specialist confirming it had been successfully communicated to you. On December 23, 2015, you contacted Avant regarding the status of your payment sent via paper checkYou were informed your payment had not been receivedYou provided Avant with additional information pertaining to the payment including, but not limited to, the address where the payment was sentAvant informed you the matter would be investigated and you would be contacted shortly.Subsequently, Avant contacted you on December 24, confirming your paper check payment had not been receivedMoreover, you were advised that, based on the information provided by you on December 23, 2015, you did not send the payment to the address provided to you on December 1, 2015. Avant reiterated this information in a phone call on January 6, where you subsequently scheduled a payoff payment via ACH for January 7, 2016.Please be advised that at no time did Avant receive a payment via mail for the quoted payoff amount or any other amount, nor did Avant provide any incorrect information which would have prevented you from successfully submitting a paymentAccordingly, Avant is unable honor your request to waive the interest that accrued through January 7, 2016.We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve youSincerely, Avant Compliance Department
Initial Business Response /* (1000, 5, 2014/09/26) */
Contact Name and Title: ** ***, Compliance
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@avantcredit.com
Dear *** ***:
We are in receipt of your complaint with the Revdex.com (Case
#XXXXXXXX)We are sorry that you were dissatisfied with your recent experience with AvantCreditAt AvantCredit, we pride ourselves on making our approval and funding process as quick and convenient for our customers as possible
As discussed, we have taken the necessary measures to address your concerns and consider this matter as resolvedWe appreciate your patience and thank you for the opportunity to serve you
If you have any additional questions, please contact our Compliance Department directly at ***@AvantCredit.com
Sincerely,
AvantCredit Compliance Department
Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our
customers and take all feedback seriously.As you know, the issue regarding your account was resolved on March 3, and you indicated that you were satisfied with the result We apologize for any inconvenience.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department
Initial Business Response /* (1000, 5, 2015/08/17) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case # XXXXXXXX)Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible
We appreciate your patience and cooperation in the matter
If you have any immediate questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spoke with someone from compliance department was advised refund will be processed as well as a $amazon gift card was given time frame of 7-daysRefund came and it was not the amount that was deducted from my checking account so not happy about that but I don't have the time or energy to call the company back in regards of the difference and still haven't received the Amazon gift cardOn a positive note I did get a letter advising that no balance is owed and account paid in full
Final Business Response /* (4000, 9, 2015/09/03) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case # XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customers and take all feedback seriously
After reviewing your account we have determined that you submitted an online request for a loan with Avant on March 4, The next day, the loan was approved and funds were deposited into the bank account on file on or about March 10,
Our records indicate that on June 1, you set up a payment via the Customer Dashboard, in the amount of $190.00, to be debited on June 12,
On June 25, 2015, you contacted Avant Customer Support, telephonically, to determine the status of your loanAt that time you were notified that your loan was in a "current" status and that you did not have a past due balanceDuring this telephone call, you inquired as to the remaining balance of your loanDue to an isolated system issue we were unable to provide you with a payoff quote at that timeWe apologize for the inconvenience
Subsequently, you were advised that your account had been escalated and would be reviewed by a managerA review of your account determined that your outstanding balance as of June 25, was $
As a courtesy, Avant has decided to change the status of your loan to "paid off", effective June 12, and waive the outstanding balanceAny payments that you have made subsequent to that date have been refunded and a letter confirming the same was sent to you via electronic mail, per your request, on August 17,
Additionally, we have filed an update to the credit reporting agencies to reflect your loan as paid off as of June 12,
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
I am writing this in more disappointment than in a negative complaint any way my name is Marty *** and have been a customer of Avant Credit for a little over a year now which I got a loan from about a year agoI am on disability benefits from Social Security and Avant gave me the benefit of getting a loan to help with some financial problems at the time and I was greatfull Well the loan has been paid in full now and went to reapply and was told to wait days and been told that other times also, my credit score is not the greatest but there was a couple of times my checking account went into OVERDRAFT but the loan payment was always coveredI know I am just JOE BLOW but I HAD TO SAY SOMETHING
Initial Business Response /* (1000, 5, 2015/07/14) */
Dear Anthony ***
We are in receipt of your complaint with the Revdex.com (Case ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in
providing excellent customer service to all of our customers and take all feedback seriously
According to our records, you began an inquiry for credit with Avant on July 1, At this point in time, you were pre-approved for a loan, and you selected a loan in the amount of $4,800, to be paid off in equal monthly installments over the course of monthsIn order to fulfill our commitment to responsible lending, our customer applications go through an online final review process after pre-approvalThis review process may change the status of your loan
As a part of our process, we use an industry-standard online verification tool to securely connect to financial institutions in order to verify your reported income and guard against fraudThe online verification tool is widely used by over leading financial institutions and million consumersWe are not in the business of sharing your informationAll information we gather is used only in accordance with our privacy policy, and protected by data encryption softwareThis software ensures that, even in the event of a security breach, the information will be unintelligible
Please be advised that all financial companies choose how they share your personal informationFederal law gives consumers the right to limit some but not all sharingFor information in regards to stored personal information, please refer to the Privacy Policy, located at the bottom of each page of our website (http://www.Avant.com)
Here at Avant, our application process includes certain industry standard verification checks and, upon reviewing the account, those verification checks were not metWe apologize for the inconvenienceTo find out more about your application and why you were declined, please let us know and we would be happy to submit your request
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response knowing they will not share my financial information; however, they need to update their software that does their verification checksThe following day, I applied for a loan from a different companyThey asked the same exact questionsI answered them exactly the same with the exception of the employer nameInstead of Synchrony, I used their old name of GEI was approved for a $6,loan with a lower interest rate as well
Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint
ID # ***)We are sorry to hear that you are dissatisfied with your
experience with AvantHere at Avant we pride ourselves in providing
excellent
service to all of our customers and take all feedback seriously.As you know, the issue regarding
your account was resolved telephonically on November 18, and you indicated
that you were satisfied with the resultWe apologize for any inconvenience.We trust this explanation resolves
this matterHere at Avant we go to great lengths to ensure a transparent and
customer focused experienceIf you have any additional questions or concerns,
please contact our Compliance Department directly at [email protected]
appreciate the opportunity to serve you. Sincerely, Avant Compliance Department