Avas Flowers

I am rejecting this response because:
As Avas Flowers just quoted in#11.....I WAS NOT OFFERED THE OPTION OF "We will offer to pick up and redeliver another arrangement if you notify us within days of receiving the flowers, or we will refund the service and handling fees." Since they did not offer to pick up and deliver another arrangement to my wife, and I did notify them within days of receiving the dead roses, I AM HEREBY SELECTING THE OPTION OF RECEIVING A "refund the service and handling fees."PLEASE IMMEDIATELY CREDIT MY CREDIT CARD which was used to place the order.If this matter is not settled accordingly, I will be sending a letter to the Department of Consumer Affairs

Complaint: ***
I am rejecting this response because: This does not take into consideration gaurenteeing a delivery will be made by Mother's Day only to send an email minutes later saying the order cannot be made until the Monday after Mother's DayYou have to expect people will cancel after this "bait and switch" approachI also don't think it's fair to have people wait on the phone for 20+ minutes to cancel an orderI used the address listed on the website to cancel this order and followed up the next dayThe fundamental issue is the nature of our agreement changed when they said they could no longer deliver by Sunday.
Regards,
*** ***

ORDER#***, this order was placed on line and the description is also shown within the site:Our Luscious Reds bouquet is an assorted of red flowers accented with red red rose as described within the Avas website and does not specify the amount of flowers to be used. Item pictured is a
depiction of an arrangement that we will make as similar as possible with the same look and feelThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsThe photo the customer has sent contains fresh red flowers including Roses, berries, green mums, red Peruvian lilies tooAs per the Avas policy shown below:Cancellation, Returns, And Refunds Policy1) DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days. If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund

ORDER***, my apologizes for the issues you experienced with your orderAs shown below, a refund was issued:The order has been refunded - Amount: $vs Transaction *** on 9/

Please accept my sincere condolences for your loss and apologizes for the issues mentionedThis was a website order with the following description shown:Pink & White Sympathy Standing Basket @$89.99. Our Pink & White Sympathy Standing Basket is artistically arranged with
lovely pink and white flowersThis one-sided, fan-shaped sympathy arrangement will display proudly while honoring the deceasedIt will convey your most heartfelt condolences.*Bows and ribbons depicted in this arrangement are not included.*Standing basket arrangement of assorted flowers which may include roses, carnations, mums, lilies, gladiolus, baby's breath, and more.*Designers will use the freshest flowers available, so colors and design may vary depending on availability.*Standing Baskets are created to fit on a stand or pillarThe stand is not included, and in most cases will be supplied by the funeral homeStands may not be available in all areas.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.On 11/12/15, a partial refund in the amount of $was issuedOn 11/11/15, an additional partial refund was also issued in the amount of $As stated within the Avas website and within the customers invoice:We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries for specific timesTypically during circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local timeThis delivery window may change during high-volume days or seasons

I am rejecting this response because:I was never informed about flowers being unavailable until I called to follon the delivery - days after placing the order No one contacted me to offer substitutions at any time prior to then The only thing I "refused" was a noon delivery on 10/because it would have been after the sorority initiation time of 10:am as indicated in the complaint That's why we scheduled the delivery with Avas Flowers for Friday between 4-pm What is completely unacceptable is that had I not called to followup on the delivery on 10/17, flowers would not have been delivered and my niece might have been the only one without flowers on her initiation Had Avas contacted me after placing the order, we could have discussed options and still had the delivery made as scheduled Instead, Avas exhibited a complete lack of customer service by failing to contact the customer when an issue with flower stock was first discovered Instead, they chose to cancel the delivery without notifying the customer

I am rejecting this response because:
You said you needed an Ava's order number to proceedThe Avas order # is

***The delivery was made on 5/and accepted by the recipient which was also verifed by the customer tooBases on the Avas policies shown, a refund is not offered.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified
date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday

My apologies for the issues mentionedIn order for a refund, for the plant delivered, the recipient needs to have the plant brought downstairs and left with the doormanWe need to be notified when this has been doneThank you for your understanding

We need to contact the florist with a specific day that the orchid is available for pick upWe will insist that it get picked up on that dateThank you for your understanding, Robert

Complaint: ***
I am rejecting this response because: There were over two hundred and fifty people at the funeral and no one saw any flowersEveryone was asking where were the flowersThis company appears to be a scam to rip people off for their money at a time when they are in sorrowHow low can you getThis is disgusting
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They never made a delivery on 5/7, the first delivery was on 5-She was home at all times and the reponse from the vender is untrueWhen I ordered on thurs 5-I was promised they would be there on 5-If there policy which was never stated to me that there was no gaurentee then I would have not place orderThe reason they were refused is because they were old flowers which were falling on ground as they were deliveringTheir whole statement is untrueI have witnesses that will attest to the first delivery not being until tues 5-and then again on 5-trying to bring the same old flowers back againMy year old mother was so upset as to how they had handled the whole matter.
Regards,
*** ***

Please accept my sincere condolences for your loss and my apologizes for the issues mentionedBlooming Garden Basket@$as described within the Avas website; Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basketPerfect for
brightening up any home or office environment.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelSubstitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueIn dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plantIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.As a courtesy and a sign of good faith, a partial refund was issued as shown;refunded - Amount: $vs Transaction on 4/20/making the cost of the basket delivered @$A store credit of $was also issued for a future purchase

My apologizes for the "on line policies" mentionedIt was an error to indicate them for your phone orderI've spoken to the florist who attempted delivery at 6:and the building was closedThey did try to contact the recipient, but they were not willing to accept the flowers at a later dateI am issuing a partial refund in the amount of $since the shop was paid $for their attempted deliveryA refund of $has been applied to order no:, ***
The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER#[redacted],  my apologizes for the issues you have mentioned. This order was placed on line where the provisions/policy of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract...

between you and Avas Flowers.  Our official company name is [redacted] but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to [redacted]  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use [redacted] and [redacted] for delivery, which we will cover in more detail below.Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day.  To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance.  Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES.A refund of $77.93 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A full refund in the amount of $77.93 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

[redacted] is the recipient of the flowers, not the purchaser/customer. We will only respond to the customer, since that is the only way to find the order# and all of the customers info. Please have the customer re file the complaint, thank you.

My apologizes for the issues mentioned.As shown within the  Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the...

likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

I am rejecting this response because:
If they think that $7.95 is going to make up for their extremely poor business practice as proven by the over 1,090 complaints filed, they are wrong.  The level of frustration I experienced the morning I attempted to talk to a customer representative was overwhelming. Hopefully karma will take care of them. They can use that money for a course on business ethics.

ORDER#[redacted], my apologizes for the issues you have mentioned.As told to the customer on 2/19/15, during a phone conversation with the customer:Unfortunately, the inclement weather played a part in you not getting your delivery in a timely manner. We also understand that you wanted to cancel...

but after the florist purchased the fruit, there was no way for us to approve that request. We are bound by our terms and conditions and had to handle your order the way we did. For the inconvenience, we have deposited $10 store credit onto your Ava's Flowers account to use on a future purchase. As per the Avas policy shown within the website:I apologize for the inconvenience, but we are unable to make your delivery on the day that you requested. Most orders placed during Valentines Day have been placed under our FLEX DELIVERY policy. This policy states that we may deliver the arrangement before or after the requested delivery date. This is mentioned in the invoice that is sent to your email address provided and on our website if you had not provided an email.Cancellations must be requested within 24 hours of placing an order. If your cancellation is made within the 24 hour time frame but your order is scheduled to ship within 24 hours of its receipt of your notice, we will not be able to honor your request. No requests for credits on product, freight, or shipping charges will be accepted if your shipment is delayed for reasons beyond our reasonable control, including including but not limited to courier delays caused by inclement weather conditions, recipient not available, or improper or incomplete address.Cancellations Nor refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday. This order was delivered on 2/18/15, accepted by a member of the cleaning crew between noon and 3PM. As a courtesy, refunded - Amount: $13.95 vs Transaction [redacted] on 2/19/15. As shown within the product description on line:The Fruit and Gourmet Basket is a collection of the season's freshest fruits arranged with delicious gourmet treats in a beautiful wicker basket with no indication of the type or the amount of fruits that rae used to fill the order. Fruit Baskets may require 24 hour notice for delivery in some areas.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.

My apologizes but based on the Avas policy and the customers statement that "she threw the plant away":12. Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.