Avas Flowers

ORDER#***, please accept my sincere condolences for your loss and do apologize for the issues mentioned tooOn 2/10/15,we were notified and the customer was too that the florist indicated that the designer did not have a paper mache on an easel available and would make a minor substitution of a
plastic urn and some minor substitutions of the flowers tooThe designer was told to make the arrangement as similar as possible with the same look and feel, which is what is indicated belowThis is not a " bait and switch", when the florist has provided an arrangement based on the policy shown:Substitution PolicyThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.This is the on line/website description of the arrangement ordered:The Pastel sympathy standing basket is arranged with Pastel designer's choice flowers accented with some white glads and white mums with no indication of the amount of flowers that are to be used since that is based on the value @$94.99.Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelAs a courtesy, additional store points have been issued and a refund of $;Current Reward Points @47899 which are worth $and do not have an expiration date either.A refund of $has been applied to transaction id ***The following email was sent to "[email protected]":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER@***, my apologizes for the issues you have mentionedAs shown, the order was refunded:The order has been refunded - Amount: $vs Transaction *** on 2/15/Please close this complaint, thank you, ***

The customer ordered;Vase arrangement of assorted colored tulips @$54.99.Arrangement was short about tulips and customer was offered a partial refund around $which is about have the costIn addition, the customer was offered another $to $in store creditCustomer refused and insisted on a full refundCustomer was told that we would have to come pick up arrangement to give full refundCustomer refused all offersAs per the Avas policy shown within the website:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditThe customer is not entitled to more than $and at this point, she has refused all efforts to resovle the complaint, including to pick up the flowersThis offer is no longer available since the flowers are no longer in condition to be picked up by the floristAvas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit

I am rejecting this response because:
As I stated before, this policy is unacceptable Any florist who only guarantees their product for hours is a scam I trusted the business to provide premium flowers despite the hour guarantee because of the price (which was VERY high) I feel like Avas has taken advantage of me and is hiding behind their 24-hour guarantee.If the Revdex.com cannot procure a refund for me, I at least implore you to WARN OTHER CONSUMERS not to do business with this company unless they are willing to spend top dollar for flowers that are likely to die overnight.Avas Flowers is simply a company without integrity.Perhaps they are technically correct in that they only guaranteed their flowers for a day, but that doesn't mean they are morally or ethically sound in running a business in this fashion Please see past the technicality and help me to keep other consumers from being scammed

Our Expressions of Love Bouquet @$inspires the heart with its colorful assortment of romantically themed flowersThis gorgeous arrangement is presented in a clear purple vase filled with classic red roses, delicate pink alstroemeria and regal accents of purple statice, with no indication of the amount of flowers that are to be used since it it filled to valueYour special recipient will surely feel loved and cherished! Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingSubstitution Policy: The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

My name is *** with the Avas Flowers resolution team and I’m very sorry there was such trouble with this order
I can confirm that the refund was processed in full on 10/(The order has been refunded - Amount: $vs Transaction ***)

ORDER#***, please accept my sincere condolences for your lossI do understand your comments and the order was refunded in full on 3/25/as shown:The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because:This company states that I was to notify them within hours of receiving the merchandiseI NOTIFIED THEM WITHIN ONE HOUR OF THE MERCHANDISE BEING DELIVERED AND I SPECIFICALLY TOLD THE PERSON TAKING THE ORDER THAT I WANTED THE PRIMARY COLOR TO BE PINKI can understand that they would lie to the Revdex.com about the way they conduct business but I cannot accept the fact they are trying to call me a liarI was on the phone for more than four hours with about six different people trying to resolve this matterThe first three people told me that they could see where I had ordered pink flowers but somehow that information got deleted after about the first three peopleIMAGINE THAT!!! I want this company to be held accountable for such bad business practiceI wish I had looked them up on Facebook before ordering from themThere are numerous complaints about them on this site.
Regards,
*** ***

Let me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 08/06/10:15AM by *** (*** ***
*** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

IN ORDER TO RESPOND TO CUSTOMERS COMPLAINT, THE ORDER# NEEDS TO BE PROVIDED, THANK YOU

ORDER#***, my apologizes for the issues you have mentionedThe on line description of the product the customer ordered:The Pink Bouquet is great for any occasionA combination of soft pink roses accented with pink lilies with no indication of the amount of flowers that are to be used
Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used these flowers to make the order:vase w stem pink Lilies, Pink roses, Purple Monte CasinoStatice, Varigated Pittosporum, arranged tight roundy moundAs per the policies within the Avas website:Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is *** *** *** *** but we operate under the name Avas Flowers 1) Methods of DeliveryWe deliver flowers and other products in one of the following three ways:1.Personal delivery in one of our vehicles from our physical location;2.Personal delivery from one of our affiliates (a local florist); or3.Delivery by *** or *** from our physical location or through an affiliate direct shipping for us.5) Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES.This order was delivered and accepted on 2/16/by recepient

ORDER#***, my apologizes for the issues you experienced with your floral arrangement
The website description: clear vase holds yellows daisies, red carnations and other assorted beautiful flowers @$
As shown within the Avas website, for all users to view:
This had red roses and
Canadian orange lilies, yellow daisies and other flowers but our florist did not have sunflowers at the time this order was made by the designerThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value
Since most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds as there is a 50% restocking feeWe do not issue refunds for delivered products. As a courtesy to the customer, a refund for the handling charges has been issued as shown:
A refund of $has been applied to transaction id ***
The following email was sent to "***":
A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER#***, my apologizes for the issues mentionedas shown, these refunds have been issued;Amount: $vs Transaction *** on 2/12/15Amount: $vs Transaction *** on 2/15/

Complaint: ***
I am rejecting this response because:
The charge from Avas Flowers to my checking account is greater than amount you are willing to refund. I was charged $My mother's 60th birthday is over and not what I wanted for her because of Avas FlowersThe least they can do is refund total amount charged to my accountMy concern isn't focused on money or getting a refundA partial refund is like a slap on the faceOnly a full refund will be acceptedIt's the least Avas can do for all the grief and frustration caused by this irreversible event. since we cannot redo the past and a 60th birthday only comes once in a life, the least Avas can do is provide a full refund $53.94.
Regards,
*** ***

, my apologizes for the issues you have mentioned. Thank you for your understanding, RobertAs shown within the Avas website regarding holiday deliveries:Cancellations or refunds will not be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed
within days of the holiday and the order was delivered within days after the respective holidayHoliday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES.After the customer spoke to a customer service representative, a delivery was accepted, after the original scheduled delivery date and as soon as that delivery is confirmed, an email will be sent to the customer informing that it was delivered

Complaint: ***
I am rejecting this response because: They still fail to explain why they call it a Standing Basket and show a picture of itIf they deliver an arrangement in a vase they need to call it by that and show it likewiseOtherwise it is ADVERTISINGIf the stand is supplied by the funeral home THEY have the option to change it, not the Flower vendor that has used deceptive advertising.
Regards,
*** ***

FINALLY the credit has been refunded to my credit card for Avas Flowers.
Apparently 12/they refunded $then after I logged the complaint with you they refunded the remainder of the $so issue resolved. It is rather sad to think a customer has to go to all that effort to have a company play right. The manager said he would give me credit for flowers if I wanted it and I told him when they "solved" their customer service issues to contact me and I would be glad to order flowers again from them. Actually making Service Excellence occur takes more than just WANTING it. It takes EVERY single employee understanding what that actually means.Thank you again for your assistance in assuring that others will not have the same experience I had

ORDER#*** my sincere apologizes for the way that your phone call was handled and we have made the representative's manager aware of the incidentThe order has been refunded - Amount: $vs Transaction *** on 3/8/

ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those terms
The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery. My apologizes for the issues mentionedThe customer was offered to replace the arrangement but, that offer was refused since the recipient would not permit a pick up and replacement of the arrangementAs per the Avas policy shown below and within the website:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future usereward points were deposited into the customers Avas Flowers accountThe customer was also offered a $refund and they requested 1/price refund, which they are not offeredA partial refund was issued as shown:refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedThe customer placed a phone order on 3/2/for: A vase arrangement of Peach Roses and assorted flowers, designers choice @$The florist filled the arrangement to value using some daisies, asters, matsumoto, alstro and peach
roses with a box of chocolates.On 3/3/2016, the customer spoke to a customer service representative and was offered a re-delivery of two dozen of assorted color flowers, a bear with chocolates too.This offer was accepted along with a partial refund of $9.99, which was issued using transaction*** on 3/3/