Avas Flowers

Revdex.com COMPLAINT/12/27/14:#*** *** *** *** ***.*** , ** ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***This email was sent to the customer on 12/2714:Prior to finalizing the order, all on line companies place a
temporary hold on your funds until the order is placed and then it becomes CHARGECheck with your bank to see if it is a CHARGE or a HOLDIf it is a charge, we need copy of the statement, if it was a HOLD, your bank needs to reverse itYou do not have an order associated with your name or email address, since the order was not finalized

ORDER #***: as per customers request, on 12/16/3:20PM The order has been refunded in full - Amount: $vs Transaction ***

ORDER#***, my apologizes for the issues the customer has mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers. As per the Avas policy, show within the Avas website with reference to delayed deliveries due to weather and also cancellation policy within "flex deliveries": Attempted DeliveryIn the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when availableIn some cases we may need to charge an additional fee to re-deliver the product depending upon the locationIf you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangement.Cancellations Nor refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayNeed To Reschedule Some Deliveries:Occasionally when weather, inaccessibility to the locale, need for special ordering, or for whatever reason Products cannot be delivered on the date requested we may attempt to notify the sender as well as the recipient. We may also need to reschedule delivery from hand delivered by the local florist to being shipped by UPS or FEDEX and we reserve the right to do so. Unless we are specifically notified by the sender otherwise we will reschedule the delivery on the next available delivery dateIf this becomes necessary we provide a free luxury upgrade. Delays in UPS/FEDEX delivered items due to weather issues or issues outside of our control will be scheduled for delivery at the soonest possible availability, and will not be refunded

Complaint: ***
I am rejecting this response because: I contacted the company twice in order to receive a refund within hours (as stated in their policy), however, the automated telephone system said they would give me a call back (after already being on hold 10-minutes) I never received a call backNo one answered the phone I called twice within hours and no one answered the phone I am getting the run around The response to my complaint does not even make sense, it is as if they copied something from their website and isn't addressing my particular situation
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I am sorry we were not able to answer this in a timely fashionI see that you have spoken with customer service since this has come in and a redelivery was arrangedPlease let me know if there are any further issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you very much!!
Regards,

I do understand the customer comments but we arranged for a re delivery to be done, which was accepted by the customerThe re-delivery was done and accepted by the recipientIt contained peach roses,with colorful designers choice flowers(snaps-Alstromareia and fresh carnations) This complaint has been responded to with arrangements of flowers and there are no further resolutions to be offeredThe customer ordered:Vase arrangement of Peach Roses and assorted flowers designers choice and that is what was delivered to value by the designer

Complaint: ***
I am rejecting this response because:
I am still not satisfied with their attempt to resolve this: picking up the baskets for a full refund!! Like I would really tell my grandchildren that I have to take back their easter baskets when they are only & yrs old! And like they haven't already consumed some of the candy! Ridiculous! I am so done with these people and their poor attempt to resolve this issue I just hope that other consumers read their reviews before using their services Buyer beware!

ORDER #***, in order for the customer to receive a refund, as requested, they need to call *** *** *** and request to speak a managerThey will need to give the credit card information used for this purchase, since it was over days ago and we do not retain that information

Complaint: ***
I am rejecting this response because: Please follow along...I did read your policy and I am complaining because I was dissatisfied and within hours reported this to your customer service agent and requested a return/refund (PER YOUR POLICY). I was denied my right to a return/refund PER YOUR POLICY. I want to exercise YOUR policy to the fullest extent! Why is this so hard to understand???? YOUR POLICY per your Avas flowers website states: SATISFACTION COMMITMENT AND RETURN POLICY In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit
Regards,
*** ***

I am rejecting this response because: I tried to work with you and received rude and unprofessional responses and I told your representative to cancel my order in plenty of time to cancel it, but he insisted that the flowers were going to be delivered two days after I requested them to be delivered and the best he could do is give me a $discount UNACCEPTABLE ! You should be out of business

ORDER ***: as per the Avas guarantee, which is in response to quality issues as shown
below:
In the unlikely event you are unhappy with your flowers we will offer to pick up and redeliver
another arrangement if you notify us within days of receiving the flowers, or we will refund
the service and handling fees. Since most of our products are perishable goods, we do not
accept returns or cancellations and we typically do not issue refunds as there is a 50%
restocking feeWe do not issue refunds for delivered productsSince the issue was;
the names on the card were misspelled, which I do apologize for, we issued a courtesy refund
in the amount of $The cards were attached to the arrangement and were given to
the family members, by the funeral director, before the flowers were brought into the service,
and should have been able to figure who sent the arrangementsThey were delivered in
time for the service as scheduled by the customer

Complaint: ***
I am rejecting this response because:
First of all, your confirmation to me after delivery said square cubed vase was deliveredI don't want a store credit because I don't trust this companyCredit my credit card $NOT a store creditThen I will accept your offer
Regards,
*** ***

ORDER#***, my apologizes for the issues you have mentionedAs shown within the Avas policy:1) DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days. If you do not want a re-delivery of a
new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refundAs indicated, we will replace the arrangement, at no additional cost to the customer, one day next weekIt will not be necessary to pick up the original arrangement since they were a "farm fresh" drop shipped product by *** and was damaged during transitThank you for your understanding, ***

We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution
PoliciesI have attached a copy of both for your viewing.Product Description:Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows:Vase arrangement of assorted colored tulips @$The florist confirmed thatShirley received fresh tulips and ti leaves in a heavy glass vaseThis was delivered 2/19/at 2:10pm by Benas shown within the Avas website:Service FeeOur Standard Service Fee for florist hand delivered flowers is $13.95. All UPS/FedEx delivered items have a service fee of $Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. The customer was offered a partial refund of $and $in store credit but the offer was refusedThis offer is no longer available and will not be offered again either

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, this organization operates in an unscrupulous manner: what I thought was represented as a ***, *** florist was NOT; the organization that prides itself on customer service does NOT provide customer service, but completely ignores customers, as every time I called the phone number provided I received a computer controlled maze of frustrationAND, when I attempted to contact customer service about anything, beginning on 2/13, I received automated responses online and in email compounding the stressful situation While I will accept this paltry attempt to satisfy my complaint with the offering of this money, I am NOT pleased with allowing this organization or MR*** ***, Executive Team Customer Response Center Manager to continue operating under the guise of "florist" so other individuals can be duped of their hard earned moneyShame on "Avas Flowers" or "Flower Tech Center, Inc." or whatever else it may be calling itself

Complaint: ***
I am rejecting this response because: The florist did not try to deliver twice and I did not reject twice, they are telling you a lie, just like they told us that the original plant was delivered an hour and half before it really wasYour manager Ronnie told me he would contact the florist to pick the incorrect Orchid and refund the full amount to our account..he told me this twice. So we are expecting the florist to pick up the incorrect plant and our account to credited as told by Ronnie
Regards,
*** * *** ***

These people are blatantly lying I spoke to the *** *** Steakhouse the day that I made the complaint to you and my credit card company Ava's flowers staff refused to speak with me They sent me insane e mails regarding this, are not disputing my complaint with the credit card company Plus I just got off the phone with Amy at the *** *** Steak house, I just got off the phone with Amy at the *** *** and she said that their response is a blatant lie There is not *** working there, nothing was delivered for *** and the *** from me.This company was so God awful on the phone when I was trying to track the arrangement They hung up on me at least times, or would transfer me to a message that said I had to schedule my inquiry that no one could speak to me I received several illiterate e mails stating that they have no proof of delivery except that it was delivered but no information was available.Then I received an e mail stating that there were sorry that the arrangement never made it and they wanted me to fill out a internal complaint form, and finally they sent me an e mail inviting me to become a member of the Ava's flower club They advertised as a local *** *** florist In re***ty they are a call center in Mahwah My real anger is with myself that I did not read all of the bad yelp reviews

My apologizes for the issues mentionedThe arrangement was delivered as requested but the card was missingThe customer was offered a refund for the card @$but refusedThe customer was also offered $in store credit but also refused that too and insisted he wanted a full refund, which will not be offeredAs shown, the cost of the card has been refunded; A refund of $has been applied to order no:, *** The following email was sent to "***: A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience ON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

*** ***, please have customer provide the digit order# in order to respond to the complaint, thank you