Avas Flowers

ORDER#***,my apologizes for the issues mentioned.The customer submitted a photo containing; large yellow Gerber Daisey, red and yellow roses, white mums, alstromerias with a large red/white polka dot bow/ribbon(large) The on line description:Bright Smiles bouquet features yellow
roses, pink spray roses, chrysanthemums, green seasonal flowers, and other greenery nestled in a stunning clear glass vase with no indication of the amount of flowers that are to be used since that is based on the value@$and it was filled to that valueItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used:A clear vase with yellow roses, stems pink spray roses, stems pink matsumoto asters, statice and a large red w/white polka dot bowA large yellow Gerber Daisey was also used and was delivered as scheduled with fresh flowersThis order was delivered on 2/and the customer made a complaint to a customer service representative on 3/3/15, which was past the day policy for issuing complaintsAs a courtesy and in good faith a, refund was issued in the amount of $vs Transaction and $in store credits:Current Reward Points @which are worth $and do not have an expiration date either.Avas policy regarding complaints:Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days. If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund

ORDER#***, my apologizes for the issues you have mentioned. As shown, refunds were issued: Amount: $vs Transaction *** Amount: $vs Transaction *** Thank you for your understanding, As shown within the Avas website regarding holiday
deliveries:Cancellations or refunds will not be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayHoliday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES

ORDER ***, This complaint is being issued by the recipeint of the flowersThe compalint needs to be sent in by the sender/customer since she has all of the details of the conversations she had with our customer service representatives who tried to resolve the issues with her, not the recipient
Thank you for your understanding and we will respond to the customer comments as soon as it is re-issued

ORDER#***, my apologizes for the issues you have mentioned.As shown within the Avas website, for all users to view, either before or after placement of their order: We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or
specific timesThis on line order was placed on Saturday, 2/@1:local time which is past the cut off time for same day deliveries on Saturday: Timing of Delivery:PM local time is our cutoff for Same Day Deliveries. We will make our best effort to make these deliveries the same day. Any order placed for Same Day Delivery after PM local time will in most cases be delivered the following business day. On Saturday and Sunday, the cut off time is 12pm local time for Same Day Deliveries.Since the customer did not accept the delivery date moved, a refund was issued as shown:The order has been refunded - Amount: $vs Transaction *** on 2/21/

Complaint: 1***
I am rejecting this response because: The basis of my complaint has not been resolvedThe monetary portion is being met but I still believe the company intentionally misrepresents themselves and are fraudulent and deceptive in there business practices.Who is going to protect the next consumer and investigate their business practicesI believe the monetary portion is met but not the deceptive pratices

ORDER#***, refunded - Amount: $vs Transaction *** for the cost of the flowers which were not in acceptable condition. Service and handling fee was $and, as shown, that refund has been issued:A refund of $has been applied to transaction id ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

I am rejecting this response because: The flowers wrer delivered days after placing the order The flowers are not what was ordered I have pictures I was charged more than what my original order was for

Love In Bloom Bouquet @$69.99 A stuning vase arrangement that is sure to make your love blossomOur Love in Bloom Bouquet consists of red and pink roses that complement a surrounding foundation of pink alstroemeria, with no indication of the amount of flowers that
are to be used since it was filled to value by the designerThis collection of fresh flowers are expertly arranged in a red vase to make this bouquet extra special.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.As a coutesy, a partial refund in the amount: $vs Transaction *** was issued on 2/12/

ORDER# ***, as explained to the customer, the additional charges were a computer error and he did send his statement showing the chargesIt has been addressed with our accounting department and a refund should be in the customers hands by the close of November

, please accept my sincere condolences for your lossAs shown below is the delivery information from the florist.This is the confirmation from the florist:THE DRIVER (ANDY) LEFT THIS RIGHT INSIDE THE MAIN FRONT DOOR OF THE CHURCH, NO ONE WAS INSIDE THE CHURCH TO SIGN FOR DELIVERY, IT WAS DELIVERED
EXACTLY AT 3:25PM ON 3/13/The florists description of what was delivered is shown below:THIS WAS IN A WHITE MACHE BASKET , THE ARRANGEMENT STOOD APPROX FEET TALL , FAN SHAPED AND ONE SIDED, IT HAD YELLOW GLADS, YELLOW SPIDER MUMS , YELLOW ROSES WHITE CARNATIONS AND YELLOW DAISIES AND BABIES BREATH AND A BIG YELLOW BOW IN THE FRONT.(Yellow Sympathy Floor Basket)

Complaint: ***
I am rejecting this response because:i am the customer and if unsatisfied with product or in the case the lack of customer service, the customer should be compensated in some way Your manager never came back on the phone after the went to "review" the case They were gone and left me on hold, never coming back with any kind of update and after minutes they hung up on me with no attempt to try to reach my husband or IThe customer service or lack there was ridiculous and will no be recommending your company to anyone especially since you show no interest in trying to rectify the situation
Regards,
** *** ***

ORDER#***, The on line description of the arrangement ordered is as follows:White lilies, yellow roses, blue delphinium and purple monte casino are brought together beautifully in a vase accented with ribbon with no indication of the amount of flowers that are to be used either.Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, we have determined that your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.We regret that you were unhappy with the receipt of your orderThe florist has delivered this based on a specific recipie as shown:clear vase w/ yellow roses, stem white lilies, accented with purple monte casino and blue delphinium arranged tightly moundy roundy with blue ribbonmy apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in ***, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.The florist made the redelivery was with three lilies, yellow roses, purple monte casinos, purples statice, and blue delphiniums, it was definitely filled to more than valueAvas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

Our Expressions of Love Bouquet @$inspires the heart with its colorful assortment of romantically themed flowersThis gorgeous arrangement is presented in a clear purple vase filled with classic red roses, delicate pink alstroemeria and regal accents of purple statice, with no
indication of the amount of flowers that are to be used since it it filled to valueYour special recipient will surely feel loved and cherished!Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order

I am sending this email to let you know that Avas Flowers still have not picked up the plant, as they had said they would. I called the florist (*** *** ***) on July 15th to find out what date and time they were going to pick the plant up and Yesenia told me that they had a driver on the way but received a message from a man from Avas not to pick them up. We also have not received a refund. Thank you for your continuing efforts to get this matter resolved
Regards,

ORDER#***: my apologizes for the issues you experienced with your purchaseAs shown within the Avas website, for all users to view:
The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in
some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueAs a courtesy to ther customer, additional store credits were issued as shown:
Account Details: Current Reward Points @which are worth $and do not expire eitherThank you for your understanding

I do understand the customers ststement but as stated, when the order was placed, all terms and conditions of Avas Flowers were accepted and approved:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderPlease read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usAvas Flowers Terms of ServiceWelcome to the Avas Flowers website. We’re glad you’re here. Our website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our services. These Terms of Service (hereinafter, the “Agreement”) state the terms and conditions that govern your use of this website and our other services Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers Delivered On: Tuesday, 09/15/at 2:P.M to: It was delivered and there are no additional offers available to resolve the customers complaintWe have closed this file and thank you for your understanding, Robert

After reviewing your beautiful photos, and reviewing the recipe of these particular arrangements, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesSubstitution Policy: The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value*** A stunning vase arrangement that is sure to make your love blossomOur Love in Bloom Bouquet consists of red and pink roses, with no indication of the amount of flowers that are to be used to fill the arrangement to value, that complement a surrounding foundation of pink alstroemeriaThis collection of fresh flowers are expertly arranged in a red vase to make this bouquet extra specialItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel***
The Blooming Romance Bouquet is a spectacular display of love and affectionRed roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase, with no indication of the amount of flowers that are to be used to fill to valueMake this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments*Bows and Ribbons depicted in this arrangement are not includedItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelBoth arrangements were delivered, as requested, with fresh flowers and filled to value by the designerThe photos sent showed did show fresh flowers and as described on lineAs a courtesy, additional store points have been issued: Account Details Current Reward Points @which are worth $and do not have an expiration date

ORDER#***, a request has been made to the florist to pick up the arrangement since the customer is not happy with itas per the Avas policy, that needs to be done prior to issuing a refund for the cost of the arrangementAn email was sent to the customer informing of that pick up

Complaint: ***
I am rejecting this response because:
My arrangements did not have any blue flowers and there was nothing stating that the arrangement was not going to have the ribbon if I didn't choose it or that it would not look like the photoAlso I was asked if I wanted a large card for $I said no and I was charged $for a card anywayI feel that this is advertising and charging me for something I didn't orderI have would have no order any arrangement from them if I knew it wasn't going to look like the photo arrangement

Revdex.com COMPLAINT RESOLUTION:ORDER#***, my apologizes for the issues you experienced with your order and my sincere condolences for your loss tooSince Avas Flowers operates nationwide by working with local florists, most of the products we offer are available throughout USA, but on occasion, the
wholesalers do not have have what the customer requestsThat is the reason we do contact the customer to let then know what can be substituted in these instancesOn 01/02/15, refunded - Amount: $vs Transaction ***, which customer was aware ofRe delivery of an Orchid Plant was offered and accepted by customerThe customer provided the home address of the family of the deceased and that is where the plant was delivered to by the local floristThe florist confirmed delivery on 01/03/and customer was notifiedWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times, which is shown within the Avas website too