Avas Flowers

Complaint: ***
I am rejecting this response because: This company does not seem to grasp the basic dishonesty in assuring someone that they can produce a floral arrangement that predominantly contains daisys and then not delivering a single daisy given two separate tries They cannot just take peoples money and not follow instructions and just get rid of their unused stock This is fraud
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. When you first spoke to customer service, we advised that we would look into a redelivery but we had also requested a picture. Once that was received and reviewed we
felt that this was within our substitution policy, but we still wanted to offer compensation in the form of a $refund and $store credit. I can increase the refund to $Please let me know if this is acceptable and I will process that at once

:, I've spoken to the florist who attempted the deliver but was told that recipient was no longer there and it was not deliveredas shown, a refund was issued :A refund of $has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER#***:, my apologizes for the issues you mentioned with your on line orderOur policy regarding the refund for Dissatisfaction is as follows:Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than
days. If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refundWe spoke to the florist and requested for the arrangement to be picked up and re delivered toady, 3/and the customer is aware of that happening

ORDER#***, check #*** in the amount of $was mailed today

A refund of $has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did an excellent job in correcting the issue.
Regards,
*** ***

ORDER#***, my apologizes for the issues you have mentionedThe customer has spoken to a customer service representative and accepted a rescheduled delivery this weekThank you for your understanding, As shown within the Avas website regarding holiday deliveries:Cancellations or
refunds will not be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayHoliday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES

ORDER#***, my apologizes for the issues you have mentionedAs shown within the Avas policy:1) DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days. If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refundAs indicated, we will replace the arrangement, at no additional cost to the customer, one day next weekIt will not be necessary to pick up the original arrangement since they were a "farm fresh" drop shipped product by *** and was damaged during transitThank you for your understanding, ***

Our records indicate that the customer has disputed this charge with their bankDue to this, we can not offer any further resolution and will work with their bank once they call us

Complaint: ***
I am rejecting this response because:
Half my order was not deliveredThe half that made it there was the half that dies and gets thrown awayBut the card, with the message from myself to my mother was not delivered, and that's the portion that gets savedAccepting a $store credit means I have to spend more money with your business and give you another chance to fail a special occasion...no thank youI'll accept a refund equaling half the cost, minus delivery fees and taxes
Regards,
*** ***

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this orderWe can not always promise same day delivery in an order come in too late in the afternoonWe did speak with you that day and received approval for next day deliveryWe did
receive your picture and felt this was correct for what was ordered. A $store credit was issued as an apology for the late delivery

Although I was contacted by a representative from Avas Flowers, who claimed that a re-delivery would take place, no such flowers were ever received The original flowers have since died and are being thrown away today The person to whom the flowers were suppose to be delivered, was also called by a local florist who said they would redeliver a new arrangement, no such delivery took place! It is for that reason that I am requesting a full refund of my order

Based on the information provided, except the order#, we are unable to locate this customers orderNeed to have the digit order# to respond to this complaint, thank you

I am rejecting this response because:I went back to the website If that information is on the website, it is not readily available It appears that it is not available prior to making the payment Thus the purchaser would be unable to make an informed decision This did not address my other concern which was that the flowers were not delivered to the intended recipient The delivery confirmation that I received indicated the husband signed In fact, there is no husband When I inquired of the company, I was told that it was too late on Saturday (my inquiry began at about 4:as the confirmation came just shortly before that.) I was assured that someone would "get back to me" on Monday In fact, no one did A neighbor brought the flowers to the recipient He sent a picture of them Although the website indicated that a substitution could be made, they also indicated that the substitute would be an equivalent It was not In fact, the flowers delivered were both smaller and fewer So that even if I were disposed to accept this offer of a $credit, I will NEVER use this florist again as the quality is lacking

Complaint: ***
I am rejecting this response because:
I paid $for this arrangement not $The website shows free delivery so what were the additional charges that were tacked on besides tax? The website fails to define the exact amounts of each flower usedThe picture does show the flowers which one can count but under this bouquet choice nothing written specifies the amount of flowers to be used except that the premium arrangement is larger than the picture provided which is for the smaller deluxe bouquet which shows these exact amounts of flowers - this fuller premium bouquet should be clear that it's just greens added which is deceptive to the consumerI will not be using the company again so a store credit is not worth anything to meThe satisfaction guarantee states that a refund in part or whole is an optionTherefore, I'm still expecting a 50% refund back to my card for the lousy product not to mention the added unknown fees
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I will never use their service again so a store credit does me no goodA refund of $should be applied back to my credit card just as their website says partial refunds are part of the satisfaction guarantee
Regards,
*** ***

ORDER***:I do apologize for the delivery issues you experienced with your floral arrangementAs shown below, the order has been delivered and a refund for the express delivery charges has been issued too:Delivered On:Wednesday, 10/29/at 4:P.M. *** *** *** ***
*** ** ***refunded - Amount: $vs Transaction ***

ORDER***: my apologizes for the issues you experienced with your arrangementCustomers photo, of the arrangement, shows; bright yellow daisies and fresh greens, with red and purple flowersThe only flower missing is the green pompoms..it is a full arrangement and it niceArrangement was
similar to the photo and there were no quality issues.Birthday Flowers Bouquet which contains bright yellow daisies and fresh green poms, with red and purple flowers, as described within the Avas websiteThere is no indication of the amount of flowers to be used since that is based on its cost, @$The substitution policy was explained to the customer during her call to the customer service departmentRe-delivery was not an option, since quality was not the problem and it was as similar to the on line image, based on look, feel, overall style and valueSubstitution PolicyThe flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueAs a courtesy to the customer, the following was issued:Account Details;Current Reward Points @which are worth $and do not have an expiration date, which was offered to the customer and issued too.A refund of $has been applied to transaction id ***The following email was sent to "***:A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Complaint:
***
I am rejecting this response because: I have called multiple times over the last week and have spent over hours on the phone with AvasEvery time I give them my old card number and they say accounting will have to call me backThey have told me that separate times and no one has ever called me back
Regards,
*** ***