To Whom it may concern- After researching this accusation further, we show that customer has not send requested estimates to the carrierLast email was sent on and we still have not received those estimatesE-mail was sent from [redacted] in order to assist the customer further, he does need to follow direction in order to have this resolved.Respectfully, ATTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never received an email or any other response from either AT or CFR Auto Direct I think its unrcontionable that this big companies are stonewalling me when they advertise that their carriers are fully insured I'm very unhappy about the dent, but I also understand that accidents happen, what I can not accept is this not being dealt with by the companies who were in possession of my car when it happened Take responsibility and make this right File the claim from your insurance carrier and have my car fixed I would imagine if anyone who is reading this was in my situation you would expect nothing less In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom it May Concern- We have taken into consideration the customers concerns, and have made the business decision to adjust the Required Reservation of $- Although a driver was assignedBelow is the transaction confirmation for Credit.Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (225.00) Customer Name: [redacted] CloseRespectfully,ATTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have responded but did not agree to the website silence they attempted to force me into in order to receive my rightful refund - see their email below last sentence added after I removed the negative review [redacted] ** [redacted] [redacted] ** [redacted] [redacted] *** Their response is completely insincere, Not only have they lied, failed to provide any service, but in order to falsely justify taking my deposit, they provided a phoney dispatch where the supposed carrier never arrived as scheduled nor contacted me or the pickup contact to inform us of a supposed brakedown When I called him the day after the scheduled pickup and asked about the timeframe to get running again the carrier hung up and would no longer receive my calls Then after requesting from ATthe refund the agreement provides after business days elapsed they failed to refund and when later called again indicated they didn't issue refunds Their agreement states "Reservations are fully refundable at any time, if we do not perform our services after business days per this agreement." Now they attempt to mandate my silence, (see their email below) in order to receive the refund I am entitled to I did respond to this by removing the initial (honest) negative review in question as I agreed in the phone conversation mentioned, but then they added the clause I did not agree to in that phone conversation "respond back that you will not post anymore negative feed on any website ...." This I did not agree to and therefore they have withheld my rightful refund Further they attempted with additional calls to persuade me to agree to their demands When I reposted a negative review on the "Transport" website, that they obviously manipulate, they attempted to keep it down by refuting that I was ever a customer of theirs The "Transport" website found in my favor and reposted my lonely negative review But how many people will go to this trouble and why should they have to? This company works hard to present a positive image In reality they lie to get business, frequently don't produce results, treat customers horribly, blame them for misunderstanding, cheat people with phoney dispatches, then attempt to deny rightful refunds Apparently this is their pattern and it must be profitable, but the owners of ATdeserve to be permanently shut down under any name And I still don't have my rightful refund? Sincerely, [redacted]
To Whom it May Concern-Please be advised, customer spoke with Manager on [redacted] 2:pm and we currently deem this issue resolvedWe refunded the customer cancellation feeI am supplying Transaction Confirmation BelowWe definitely apologize that the Customer "had major repair work and are unable to transport at this time"As per e-mail Sent from Customer on [redacted] - I am going to have to cancel my transport for January **, 20**My car has to have major repair work and I will not be able to have it transported at this timePlease contact me [redacted] All orders that are cancelled are assessed a Cancellation Fee of $as outlined in the Terms and ConditionsIf customer chooses to Hold off/Transport in the future they are able to use that towards the future transport.Refund Confirmation Below:-Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (100.00) Customer Name: [redacted] Respectfully,ATTeam
To Whom it May Conceare both surprised, and confused with the customers complaintOrder was Placed in our office on Order Dispatched, and confirmation sent to [redacted] on @ 1:03PM ETLoad Estimate Date: Vehicle Picked Up: Pickand Delivered - Customer's Credit Card Charged Required Reservation Fee: $and Amount Due on Delivery of $Total Transport Cost $**- Transport was coming from Brooklyn, New York 1**to Santa Clara, California we are unsure if customer was maybe confused with pick up window of business hours, but it is physically impossible to get from NY to CA in three daysDistance:**miles generally take anywhere from 1-weeks transit timeWe certainly apologize for any confusing regarding the matter.Respectfully,Auto Transport
PLEASE HAVE CUSTOMER CONTACT US TO RECEIVE PARTIAL CREDIT $75.00 ###-###-#### [redacted] BTW 10AM-4PM ET M-F – WE HAD THREE DRIVERS ASSIGNED ON THE ORDER – ALSO CUSTOMER NEVER CANCELLED RESERVATION IN OUR OFFICE.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedToday we received a refund of $ Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Mornihave reviewed the Customer's rejection, and would like to resolve the issue once and for allAlthough our policy does indicate there is no refund on a Cancellation Fee, we have provided Credit in the Amount of $100.00.Please allow 3-days to appear in Credit Card Account.Below is Credit Adjustment Confirmation:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (100.00)Thank you, [redacted] ***
To Whom it May Concern-A contract is not fully enforced unless two aspects are confirmed1) Credit Card Details are Provides 2) Customer confirmed they read and accept the Contract Agreement, and sign the Order formPlease Note: Contract was signed @2:03PM CST (as shown in attached) Credit Card Details were updated after the contract was sighed [redacted] After reviewing the order, it was placed on - Specifically it is outlined on the first page of the Contract details "Window Start Date" - Not that the Vehicle will be picked up in one day windowWe do not use the term "our own drivers", we explain to all of our Customers that we use a "Network of Carriers"When customer spoke to Stacey she explained the following: [redacted] The complaints outlined in the complaint do not directly correlate with Customer's ConcernsAlso, Stacey spoke with the Customer after Eric spoke with the Customer on 02:pm.We can offer options for the Customer at this time: - 1) Maintain $on file for a future transport or 2) We can extend a $Credit back to Credit Card on fileIf customer Chooses to accept refund in the amount of $- Please Call Casey M [redacted] ###-###-#### Between the Hours of 11AM-5PM ET M-FridayRespectfully,Auto Transport
To Whom it May Concern: - Customer was refunded Cancellation Fee: Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] This matter has been closed in our office Regards, Auto Transport
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
Revdex.com:I see they stated that an "opt out" option is claimed to be availableIt was just over a week's worth of contactThe last day the company contacted me was the day I made this report, and the incident that lead to me making the report was because they had called me, I tried to explain to the person we were not interested in their service, that we had attempted to request service through a search online, which wasn't to this company that was calling me anywaysThe last person I spoke to got "snotty" with me, saying that it was my own fault I shared my information online, which I do understand, and it is, but after the first time the company contacted me and I told them I wasn't interested, they should have ceased contact, instead they proceeded to contact me for around a week, and it was 3-calls a day, until the day I made this reportThat day, when I told the agent AGAIN to stop calling, and that I was filing a report with the Revdex.com, and then hung up, she proceeded to call me back times over the course of minutesIt was ridiculous and uncalled forThis company is a jokeThey are obviously not taking responsibility for their actions either I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
"I did contact my bank and they instructed me to absolutely not remove my dispute" unfortunately due to this decision we are unable to credit the cardThank you, AT
Good Afternoon- We have cancelled the order for the customer - we have not assessed a cancellation feeAs per our contract agreement we do have a maximum of business days to fulfill the order from the first available dateWe are sorry the move did not work outRespectfully, AT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] [redacted] *** [redacted] To Whom it may concern:Please cancel the complaintThe business voided the transaction after removing a negative review Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To Whom it may concern- After researching this accusation further, we show that customer has not send requested estimates to the carrierLast email was sent on and we still have not received those estimatesE-mail was sent from [redacted] in order to assist the customer further, he does need to follow direction in order to have this resolved.Respectfully, ATTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never received an email or any other response from either AT or CFR Auto Direct I think its unrcontionable that this big companies are stonewalling me when they advertise that their carriers are fully insured I'm very unhappy about the dent, but I also understand that accidents happen, what I can not accept is this not being dealt with by the companies who were in possession of my car when it happened Take responsibility and make this right File the claim from your insurance carrier and have my car fixed I would imagine if anyone who is reading this was in my situation you would expect nothing less In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom it May Concern- We have taken into consideration the customers concerns, and have made the business decision to adjust the Required Reservation of $- Although a driver was assignedBelow is the transaction confirmation for Credit.Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (225.00) Customer Name: [redacted] CloseRespectfully,ATTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have responded but did not agree to the website silence they attempted to force me into in order to receive my rightful refund - see their email below last sentence added after I removed the negative review [redacted] ** [redacted] [redacted] ** [redacted] [redacted] *** Their response is completely insincere, Not only have they lied, failed to provide any service, but in order to falsely justify taking my deposit, they provided a phoney dispatch where the supposed carrier never arrived as scheduled nor contacted me or the pickup contact to inform us of a supposed brakedown When I called him the day after the scheduled pickup and asked about the timeframe to get running again the carrier hung up and would no longer receive my calls Then after requesting from ATthe refund the agreement provides after business days elapsed they failed to refund and when later called again indicated they didn't issue refunds Their agreement states "Reservations are fully refundable at any time, if we do not perform our services after business days per this agreement." Now they attempt to mandate my silence, (see their email below) in order to receive the refund I am entitled to I did respond to this by removing the initial (honest) negative review in question as I agreed in the phone conversation mentioned, but then they added the clause I did not agree to in that phone conversation "respond back that you will not post anymore negative feed on any website ...." This I did not agree to and therefore they have withheld my rightful refund Further they attempted with additional calls to persuade me to agree to their demands When I reposted a negative review on the "Transport" website, that they obviously manipulate, they attempted to keep it down by refuting that I was ever a customer of theirs The "Transport" website found in my favor and reposted my lonely negative review But how many people will go to this trouble and why should they have to? This company works hard to present a positive image In reality they lie to get business, frequently don't produce results, treat customers horribly, blame them for misunderstanding, cheat people with phoney dispatches, then attempt to deny rightful refunds Apparently this is their pattern and it must be profitable, but the owners of ATdeserve to be permanently shut down under any name And I still don't have my rightful refund? Sincerely, [redacted]
To Whom it May Concern-Please be advised, customer spoke with Manager on [redacted] 2:pm and we currently deem this issue resolvedWe refunded the customer cancellation feeI am supplying Transaction Confirmation BelowWe definitely apologize that the Customer "had major repair work and are unable to transport at this time"As per e-mail Sent from Customer on [redacted] - I am going to have to cancel my transport for January **, 20**My car has to have major repair work and I will not be able to have it transported at this timePlease contact me [redacted] All orders that are cancelled are assessed a Cancellation Fee of $as outlined in the Terms and ConditionsIf customer chooses to Hold off/Transport in the future they are able to use that towards the future transport.Refund Confirmation Below:-Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (100.00) Customer Name: [redacted] Respectfully,ATTeam
To Whom it May Conceare both surprised, and confused with the customers complaintOrder was Placed in our office on Order Dispatched, and confirmation sent to [redacted] on @ 1:03PM ETLoad Estimate Date: Vehicle Picked Up: Pickand Delivered - Customer's Credit Card Charged Required Reservation Fee: $and Amount Due on Delivery of $Total Transport Cost $**- Transport was coming from Brooklyn, New York 1**to Santa Clara, California we are unsure if customer was maybe confused with pick up window of business hours, but it is physically impossible to get from NY to CA in three daysDistance:**miles generally take anywhere from 1-weeks transit timeWe certainly apologize for any confusing regarding the matter.Respectfully,Auto Transport
PLEASE HAVE CUSTOMER CONTACT US TO RECEIVE PARTIAL CREDIT $75.00 ###-###-#### [redacted] BTW 10AM-4PM ET M-F – WE HAD THREE DRIVERS ASSIGNED ON THE ORDER – ALSO CUSTOMER NEVER CANCELLED RESERVATION IN OUR OFFICE.
To Whom it May Conceof Thank you,Casey M [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedToday we received a refund of $ Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Mornihave reviewed the Customer's rejection, and would like to resolve the issue once and for allAlthough our policy does indicate there is no refund on a Cancellation Fee, we have provided Credit in the Amount of $100.00.Please allow 3-days to appear in Credit Card Account.Below is Credit Adjustment Confirmation:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (100.00)Thank you, [redacted] ***
To Whom it May Concern-A contract is not fully enforced unless two aspects are confirmed1) Credit Card Details are Provides 2) Customer confirmed they read and accept the Contract Agreement, and sign the Order formPlease Note: Contract was signed @2:03PM CST (as shown in attached) Credit Card Details were updated after the contract was sighed [redacted] After reviewing the order, it was placed on - Specifically it is outlined on the first page of the Contract details "Window Start Date" - Not that the Vehicle will be picked up in one day windowWe do not use the term "our own drivers", we explain to all of our Customers that we use a "Network of Carriers"When customer spoke to Stacey she explained the following: [redacted] The complaints outlined in the complaint do not directly correlate with Customer's ConcernsAlso, Stacey spoke with the Customer after Eric spoke with the Customer on 02:pm.We can offer options for the Customer at this time: - 1) Maintain $on file for a future transport or 2) We can extend a $Credit back to Credit Card on fileIf customer Chooses to accept refund in the amount of $- Please Call Casey M [redacted] ###-###-#### Between the Hours of 11AM-5PM ET M-FridayRespectfully,Auto Transport
To Whom it May Concern: - Customer was refunded Cancellation Fee: Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: [redacted] This matter has been closed in our office Regards, Auto Transport
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
Revdex.com:I see they stated that an "opt out" option is claimed to be availableIt was just over a week's worth of contactThe last day the company contacted me was the day I made this report, and the incident that lead to me making the report was because they had called me, I tried to explain to the person we were not interested in their service, that we had attempted to request service through a search online, which wasn't to this company that was calling me anywaysThe last person I spoke to got "snotty" with me, saying that it was my own fault I shared my information online, which I do understand, and it is, but after the first time the company contacted me and I told them I wasn't interested, they should have ceased contact, instead they proceeded to contact me for around a week, and it was 3-calls a day, until the day I made this reportThat day, when I told the agent AGAIN to stop calling, and that I was filing a report with the Revdex.com, and then hung up, she proceeded to call me back times over the course of minutesIt was ridiculous and uncalled forThis company is a jokeThey are obviously not taking responsibility for their actions either I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
"I did contact my bank and they instructed me to absolutely not remove my dispute" unfortunately due to this decision we are unable to credit the cardThank you, AT
Good Afternoon- We have cancelled the order for the customer - we have not assessed a cancellation feeAs per our contract agreement we do have a maximum of business days to fulfill the order from the first available dateWe are sorry the move did not work outRespectfully, AT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] [redacted] *** [redacted] To Whom it may concern:Please cancel the complaintThe business voided the transaction after removing a negative review Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]