Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hey [redacted], I understand this has not been satisfied to date. I would like to let you know that I did leave a VM on Victoria's VM System in reference to e-mail you sent over as well as confirming your contact ###-###-#### for them to Contact you directly. Thank you,Ms. Casey M[redacted]Auto Transport 123
Good Afternoon-We have reviewed the order details, and are pleased to advise we will no longer be pursuing any collection efforts on the order. We do apologize for the confusion, and are sorry we could not get the bikes picked up before customer left. We did however have a driver on Monday, we...
generally request a minimum of three business days not including weekends.Respectfully,Auto Transport 123
Good Afternoon-After reviewing the Customers Complaint, and reviewing the order details. I found the following:Customer placed an order in our office on 03/**/2015 at 4:36PM to move a 2003 Ford F-150 from Origin: [redacted] to Destination: [redacted]...
[redacted] - Customer provided a First Available Pick Up Date: 05/**/2015 - All customer are advised we require a Minimum of three business days to confirm the pick up arrangements.- Customer contacted us 05/**/15 10:51 am to advise needs pu by 7pm tomorrow - Customer contacted us 05/**/15 1:04 pm called in saying [redacted] guarenteed him pickup tomorrow / Customer was advised of Cancellation Fee in the amount of $100.00 - Customer was upset with Cancellation fee. Resolution:We would like to offer a partial credit in the amount of $50, or the customer has the option to utilize towards a future transport at anytime.Regards,[redacted]
Good Morning - I am supplying contract agreement, customer indicated that he wanted to cancel reservation, he was assessed a cancellation fee - Unfortunately we are unable to adjust CC Payment, however customer does have $100 on file for a future transport at any time. He just needs to give us a...
To Whom it May Concern-Customer placed an order in our office today 9/**/2014 - Last conversation we have with the customer occurred 09/**/15 12:03 pm where Customer advised the following: not canceling for now.. claim reliable offered her 2300 for enclosed... it was explained to customer...
that if she would like to go enclosed, she can be pruced accordingly. Customer explained would like to stay open for now. If she would like to go Enclosed - Customer to call our office back.Based on Revdex.com Complaint filed, we are cancelling the Contract.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern- Situation: Customer contacted out office on 10-**-2015 to ship a Vehicle from Origin: [redacted] to Destination: [redacted] - A contract was signed Date: 10/**/2015 3:08 PM by [redacted].All Customers are advised of Cancellation Policy -...
our calls are recorded for Quality Assurance and Training Purposes. A Contract is also signed in the Comfort of their own home, or Mobile Device with Internet Access. We do not force anyone to place orders, we provide Guaranteed Rates, and secure Reservations with Credit Card Details.Customer contacted us and advised us that his Brother had already made arrangements to transport the Vehicle - in which he did not know. Customer was assessed a one-time Cancellation Fee of $100.00.Cancellation Policy All orders must be canceled in writing and delivered by U.S. registered, or certified mail return receipt requested by Auto Transport 123. Reservations are fully refundable at any time if we do not perform our services after 10 business days. If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. If an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis.Unfortunately once a Cardholder initiates a dispute against a transaction through their bank; based on [redacted] Guidelines, we are unable to make any Credit Adjustments, it does have to go through the issuing bank to come to a Resolution. Respectfully, Auto Transport 123
To Whom it May Concern- We are writing in response to the Revdex.com Complaint. Please be advised a clerical error was made, and the wrong price given to transport vehicle. We offered to cancel the order for the customer free of charge, we also provided accurate transport costs. Customer chose to...
Cancel Reservation free of charge. We truly apologize for any inconvenience this may have cause. Respectfully, AT123 Team
To Whom it May Concern-I am supplying the Attached Contract Signed by Customer, as well as Cancellation email sent to customer. Customer fully aware of cancellation fee of $225.00 Customer decided to ship with another Company, cancelled with Auto Transport 123, and was assessed required Cancellation...
Fee of $225.00 as agreed to when order was placed. Attached is the Contract, and Cancellation Policy specifically issued to Customer considering the Circumstances.Customer has the choice to use this towards a future transport at any time.Respectfully,Casey M[redacted]Auto Transport 123
Please be advised we have assessed the situation, and would like to extend a full credit on the Cancellation Fee of $125.00 – if customer wishes to accept refund, please refer them to Casey M – 10AM-4PM M-F ET – Please remember to reference Case#[redacted] in order to process refund.
At this time, I have been contacted directly by Auto Transport 123 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My complaint is not resolved because this business simply does not want to resolve it. The women I contacted (listed on the...
complaint) insulted me via email and would not discuss the complaint. Instead of taking care of the issue at hand, this woman belittled me and pretty much told me to screw off! SERIOUSLY.. DUE TO THIS COMPANY'S NEGLIGENCE, I OR MY SON COULD HAVE BEEN SERIOUSLY INJURED OR KILLED!!!! So you see, that is how bad this company is. The only thing they seem to care about is money. I am seriously thinking about getting my lawyer involved. Not for the money that I paid but to hopefully keep someone else from being injured or killed by this unfit for business company. THIS COMPANY SHOULD NOT BE IN BUSINESS!!! I am just wondering if anyone is going to listen to my plea? It is sad these days that someone can almost kill or injure you during a supposed civil business transaction and walk away free without consequences! On top of that, ridicule and belittle without anyone giving a damn! Very sad
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it May Concern-We truly apologize for any dissatisfaction the delay in shipment has caused, we spoke with Selena and we have closed the case as resolved.Respectfully,Casey M[redacted]Auto Transport 123
To Whom it May Concern: - Customer was refunded Cancellation Fee: Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] This matter has been closed in our office....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
WE HAVE A CANCELLATION FEE FOR ALL ORDERS - WE HAVE OFFERED A TOTAL OF $125 CREDIT TOWARDS SETTLING CUSTOMERS COMPLAINT. IF CUSTOMER WISHES TO ACCEPT PLEASE CALL US ###-###-#### [redacted] BETWEEN 10AM-4PM M-F EST.REGARDS,AT123 TEAM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hey [redacted], I understand this has not been satisfied to date. I would like to let you know that I did leave a VM on Victoria's VM System in reference to e-mail you sent over as well as confirming your contact ###-###-#### for them to Contact you directly. Thank you,Ms. Casey M[redacted]Auto Transport 123
Good Afternoon-We have reviewed the order details, and are pleased to advise we will no longer be pursuing any collection efforts on the order. We do apologize for the confusion, and are sorry we could not get the bikes picked up before customer left. We did however have a driver on Monday, we...
generally request a minimum of three business days not including weekends.Respectfully,Auto Transport 123
Good Afternoon-After reviewing the Customers Complaint, and reviewing the order details. I found the following:Customer placed an order in our office on 03/**/2015 at 4:36PM to move a 2003 Ford F-150 from Origin: [redacted] to Destination: [redacted]...
[redacted] - Customer provided a First Available Pick Up Date: 05/**/2015 - All customer are advised we require a Minimum of three business days to confirm the pick up arrangements.- Customer contacted us 05/**/15 10:51 am to advise needs pu by 7pm tomorrow - Customer contacted us 05/**/15 1:04 pm called in saying [redacted] guarenteed him pickup tomorrow / Customer was advised of Cancellation Fee in the amount of $100.00 - Customer was upset with Cancellation fee. Resolution:We would like to offer a partial credit in the amount of $50, or the customer has the option to utilize towards a future transport at anytime.Regards,[redacted]
Good Morning - I am supplying contract agreement, customer indicated that he wanted to cancel reservation, he was assessed a cancellation fee - Unfortunately we are unable to adjust CC Payment, however customer does have $100 on file for a future transport at any time. He just needs to give us a...
call ###-###-####. Thank you, Auto Transport 123
To Whom it May Concern-Customer placed an order in our office today 9/**/2014 - Last conversation we have with the customer occurred 09/**/15 12:03 pm where Customer advised the following: not canceling for now.. claim reliable offered her 2300 for enclosed... it was explained to customer...
that if she would like to go enclosed, she can be pruced accordingly. Customer explained would like to stay open for now. If she would like to go Enclosed - Customer to call our office back.Based on Revdex.com Complaint filed, we are cancelling the Contract.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern- Situation: Customer contacted out office on 10-**-2015 to ship a Vehicle from Origin: [redacted] to Destination: [redacted] - A contract was signed Date: 10/**/2015 3:08 PM by [redacted].All Customers are advised of Cancellation Policy -...
our calls are recorded for Quality Assurance and Training Purposes. A Contract is also signed in the Comfort of their own home, or Mobile Device with Internet Access. We do not force anyone to place orders, we provide Guaranteed Rates, and secure Reservations with Credit Card Details.Customer contacted us and advised us that his Brother had already made arrangements to transport the Vehicle - in which he did not know. Customer was assessed a one-time Cancellation Fee of $100.00.Cancellation Policy All orders must be canceled in writing and delivered by U.S. registered, or certified mail return receipt requested by Auto Transport 123. Reservations are fully refundable at any time if we do not perform our services after 10 business days. If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. If an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis.Unfortunately once a Cardholder initiates a dispute against a transaction through their bank; based on [redacted] Guidelines, we are unable to make any Credit Adjustments, it does have to go through the issuing bank to come to a Resolution. Respectfully, Auto Transport 123
PLEASE BE ADVISED - CUSTOMER HAS NOT BEEN ASSESSED ANY FEES, WE HAVE CLOSED THE ORDER IN OUR OFFICE.
To Whom it May Concern- We are writing in response to the Revdex.com Complaint. Please be advised a clerical error was made, and the wrong price given to transport vehicle. We offered to cancel the order for the customer free of charge, we also provided accurate transport costs. Customer chose to...
Cancel Reservation free of charge. We truly apologize for any inconvenience this may have cause. Respectfully, AT123 Team
To Whom it May Concern-I am supplying the Attached Contract Signed by Customer, as well as Cancellation email sent to customer. Customer fully aware of cancellation fee of $225.00 Customer decided to ship with another Company, cancelled with Auto Transport 123, and was assessed required Cancellation...
Fee of $225.00 as agreed to when order was placed. Attached is the Contract, and Cancellation Policy specifically issued to Customer considering the Circumstances.Customer has the choice to use this towards a future transport at any time.Respectfully,Casey M[redacted]Auto Transport 123
Please be advised we have assessed the situation, and would like to extend a full credit on the Cancellation Fee of $125.00 – if customer wishes to accept refund, please refer them to Casey M – 10AM-4PM M-F ET – Please remember to reference Case#[redacted] in order to process refund.
At this time, I have been contacted directly by Auto Transport 123 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My complaint is not resolved because this business simply does not want to resolve it. The women I contacted (listed on the...
complaint) insulted me via email and would not discuss the complaint. Instead of taking care of the issue at hand, this woman belittled me and pretty much told me to screw off! SERIOUSLY.. DUE TO THIS COMPANY'S NEGLIGENCE, I OR MY SON COULD HAVE BEEN SERIOUSLY INJURED OR KILLED!!!! So you see, that is how bad this company is. The only thing they seem to care about is money. I am seriously thinking about getting my lawyer involved. Not for the money that I paid but to hopefully keep someone else from being injured or killed by this unfit for business company. THIS COMPANY SHOULD NOT BE IN BUSINESS!!! I am just wondering if anyone is going to listen to my plea? It is sad these days that someone can almost kill or injure you during a supposed civil business transaction and walk away free without consequences! On top of that, ridicule and belittle without anyone giving a damn! Very sad
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it May Concern-We truly apologize for any dissatisfaction the delay in shipment has caused, we spoke with Selena and we have closed the case as resolved.Respectfully,Casey M[redacted]Auto Transport 123
To Whom it May Concern: - Customer was refunded Cancellation Fee: Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] This matter has been closed in our office....
Regards, Auto Transport 123.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
WE HAVE A CANCELLATION FEE FOR ALL ORDERS - WE HAVE OFFERED A TOTAL OF $125 CREDIT TOWARDS SETTLING CUSTOMERS COMPLAINT. IF CUSTOMER WISHES TO ACCEPT PLEASE CALL US ###-###-#### [redacted] BETWEEN 10AM-4PM M-F EST.REGARDS,AT123 TEAM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
No cancellation fee was assessed – Order Cancelled free of charge due to confusion.