Good Afternoon-Following up on your telephone conversation with Supervisor Janine - Customer has agreed to obtain a $Credit, and Maintain the Cancellation Fee of $on File.We find that the issue has been resolved in our office.Sincerely,Casey M***Auto Transport
Good Morning-While we are sorry that Customers Vehicle Windshield was damaged furtherWe were able to obtain the Original Bill of Lading - please find attached confirming that there was a Crack in the Windshield at pick upUnfortunately due to the circumstances and the Windshield being damaged
prior to pick up - we are unable to assist furtherCustomer signed a Waiver at pick up that if further damages were caused during an Open Transport the Carrier nor Transport Company would be held liable.The documentation supplied is the original inspection form at pick up I have circled the Damages recorded.Regards, Auto Transport
To Whom it May Concern-After reviewing the Complaint, it does appear complained resolved 5-**-2015, a Credit Adjustment was issued:Transaction ConfirmationTransaction *** has been successfully ACCEPTED by the system.Below is a summary:*** *** ***
*** ***
***
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*** *** *** * ***Please close complaint effective immediately as issue has been resolved with Customer Directly.Thank you and Have a Great Day!*** *
*** *** ***
*** ***
*** ***
Good Morning-I would like to advise this issue was resolved at 10:10AM ETWe have issued an adjustment for the full reservation fee.Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: XXXX[redacted]Amount:...
USD (225.00)Please remove and mark as resolved effective immediately.Thank you, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Auto Transport 123 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have issued Credit Adjustment in the Amount of $100.00Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:[redacted]
[redacted]
[redacted]E-mail issued to the Customer - Customer has not...
responded.Resolution Presented: [redacted]:- After reviewing your complaint, and telephone call with a Representative at Auto Transport 123 today 06/**/2015 – we would like to extend a Full Credit in the Amount of $100.00 Please note, once credit issued, we will be issuing a separate e-mail confirmation of the Transaction Adjustment, and would like to set Revdex.com Complaint as Resolved. Please reply indicating upon receipt of Credit Adjustment in the amount of $100.00 you find complaint Satisfied and closed. Thank you, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bec. They lie to me my truck was waiting for more then 3 days they told me my truck was going to pickup the next day or I can cancel anytime check there revies all are the same they lie and still from people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The company never sent me an email containing the driver's information. I have a record of every call I made from my cell phone to the company. The first is at 10:04 to discuss pick-up, it was then that I said I need to check to be sure it is still available for pick-up. Branden assured me that he would speak to the car broker before charging my card. I did not hear back from Branden so I called and spoke to her and she told me that his company never called her. I called him back on March **, at 1:12 pm left message for him to call. No response. I called again 1;24 spoke to a woman, she said he would call me back. He did not and I called again at 2:20 was transferred to his extension was became disconnected. I called back again at 2:22 pm. If I were at fault in anyway I would have agreed to a settlement like the one proposed, but I feel that a charge was made on my card in spite of me telling him to check first. I even said I will call and get back to him, he saiod don't worry he would take care of it.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response is only proving my case further because it is full of false truths. First of all, I never ever mentioned to this company that I was working with another one simultaneously -- not even a hint. Secondly, they never mentioned anything at all about needing to cancel with any other companies because we never discussed any others at any point. Finally, a cancellation fee was never brought up in the initial phone call. If it had, I would never have moved forward with them. I would like a recording of the initial phone call to help validate my facts and disprove their blantant lies.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon -I'd like to confirm we did take customers complaint very seriously, and we have issued a Credit Totaling $225.00 back to the Customer's Credit Card. Customer must allow at least 3 business days to verify credit adjustment has cleared.[redacted]...
[redacted]
[redacted]Regards,We apologize for any misunderstandings.Casey M[redacted]Auto Transport 123###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern-We have reached out to the carrier for additional information, however customer did not contact us in reference to items "taken" from their vehicle. We do need an itemized report of what was in the vehicle in order to investigate further.Please have customer contact Customer...
To Whom it May Concern-As of 09/[redacted]15 10:31 am we have processed the entire reservation as a Credit Adjustment. Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD...
(495.00) Please be advised this issue has been resolved with the Customer directly 9//**/2015 Thank you,Casey M[redacted]
To Whom it May Concern- Please be advised, customer initiated Credit Card Dispute for Full Balance: $500.00 Credit Card Company issued Credit in Customer’s Favor. Charge back case# [redacted] Please let us know if we can assist further. Regards, Auto Transport 123
Good Afternoon- We have cancelled the order for the customer - we have not assessed a cancellation fee. As per our contract agreement we do have a maximum of 10 business days to fulfill the order from the first available date. We are sorry the move did not work...
Good Afternoon-Please be advised we have spoken with the customer 7/**/2015 and are resolving the complaint with customer directly. We have issued a Credit Adjustment in the amount of $100.00 for the Cancellation fee outside of our Cancellation Policy.Transaction Record Adjustment: Transaction...
ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (100.00)Customer Name: Please close this complaint as resolved effective immediately.Thank you,Casey M[redacted]
To Whom it May Concern- Customer cancelled contract out of our control - Prior to 10 business days - we assessed the required cancellation fee - customer was informed at time of placing order, as well as when order was...
cancelled. [redacted]Solution:We are able to offer a partial refund of $50.00 otherwise can use full $100 towards a future transport. If customer wishes to obtain refund please call Auto Transport 123 [redacted] between the hours of 9:30AM - 5PM ET (M-F) I am also providing a copy of Contract Agreement signed.
Revdex.com:At this time, I have not been contacted by Auto Transport 123 regarding complaint ID ***.Sincerely,*** ***
Good Afternoon-Following up on your telephone conversation with Supervisor Janine - Customer has agreed to obtain a $Credit, and Maintain the Cancellation Fee of $on File.We find that the issue has been resolved in our office.Sincerely,Casey M***Auto Transport
Good Morning-While we are sorry that Customers Vehicle Windshield was damaged furtherWe were able to obtain the Original Bill of Lading - please find attached confirming that there was a Crack in the Windshield at pick upUnfortunately due to the circumstances and the Windshield being damaged
prior to pick up - we are unable to assist furtherCustomer signed a Waiver at pick up that if further damages were caused during an Open Transport the Carrier nor Transport Company would be held liable.The documentation supplied is the original inspection form at pick up I have circled the Damages recorded.Regards, Auto Transport
To Whom it May Concern-After reviewing the Complaint, it does appear complained resolved 5-**-2015, a Credit Adjustment was issued:Transaction ConfirmationTransaction *** has been successfully ACCEPTED by the system.Below is a summary:*** *** ***
*** ***
***
*** *** ***
*** *** *** * ***Please close complaint effective immediately as issue has been resolved with Customer Directly.Thank you and Have a Great Day!*** *
*** *** ***
*** ***
*** ***
Good Morning-I would like to advise this issue was resolved at 10:10AM ETWe have issued an adjustment for the full reservation fee.Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: XXXX[redacted]Amount:...
USD (225.00)Please remove and mark as resolved effective immediately.Thank you, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Auto Transport 123 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have issued Credit Adjustment in the Amount of $100.00Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:[redacted]
[redacted]
[redacted]E-mail issued to the Customer - Customer has not...
responded.Resolution Presented: [redacted]:- After reviewing your complaint, and telephone call with a Representative at Auto Transport 123 today 06/**/2015 – we would like to extend a Full Credit in the Amount of $100.00 Please note, once credit issued, we will be issuing a separate e-mail confirmation of the Transaction Adjustment, and would like to set Revdex.com Complaint as Resolved. Please reply indicating upon receipt of Credit Adjustment in the amount of $100.00 you find complaint Satisfied and closed. Thank you, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bec. They lie to me my truck was waiting for more then 3 days they told me my truck was going to pickup the next day or I can cancel anytime check there revies all are the same they lie and still from people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The company never sent me an email containing the driver's information. I have a record of every call I made from my cell phone to the company. The first is at 10:04 to discuss pick-up, it was then that I said I need to check to be sure it is still available for pick-up. Branden assured me that he would speak to the car broker before charging my card. I did not hear back from Branden so I called and spoke to her and she told me that his company never called her. I called him back on March **, at 1:12 pm left message for him to call. No response. I called again 1;24 spoke to a woman, she said he would call me back. He did not and I called again at 2:20 was transferred to his extension was became disconnected. I called back again at 2:22 pm. If I were at fault in anyway I would have agreed to a settlement like the one proposed, but I feel that a charge was made on my card in spite of me telling him to check first. I even said I will call and get back to him, he saiod don't worry he would take care of it.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response is only proving my case further because it is full of false truths. First of all, I never ever mentioned to this company that I was working with another one simultaneously -- not even a hint. Secondly, they never mentioned anything at all about needing to cancel with any other companies because we never discussed any others at any point. Finally, a cancellation fee was never brought up in the initial phone call. If it had, I would never have moved forward with them. I would like a recording of the initial phone call to help validate my facts and disprove their blantant lies.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon -I'd like to confirm we did take customers complaint very seriously, and we have issued a Credit Totaling $225.00 back to the Customer's Credit Card. Customer must allow at least 3 business days to verify credit adjustment has cleared.[redacted]...
[redacted]
[redacted]Regards,We apologize for any misunderstandings.Casey M[redacted]Auto Transport 123###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern-We have reached out to the carrier for additional information, however customer did not contact us in reference to items "taken" from their vehicle. We do need an itemized report of what was in the vehicle in order to investigate further.Please have customer contact Customer...
Service - ###-###-#### Option *Regards,AT123 Team
To Whom it May Concern-As of 09/[redacted]15 10:31 am we have processed the entire reservation as a Credit Adjustment. Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD...
(495.00) Please be advised this issue has been resolved with the Customer directly 9//**/2015 Thank you,Casey M[redacted]
To Whom it May Concern- Please be advised, customer initiated Credit Card Dispute for Full Balance: $500.00 Credit Card Company issued Credit in Customer’s Favor. Charge back case# [redacted] Please let us know if we can assist further. Regards, Auto Transport 123
Good Afternoon- We have cancelled the order for the customer - we have not assessed a cancellation fee. As per our contract agreement we do have a maximum of 10 business days to fulfill the order from the first available date. We are sorry the move did not work...
out. Respectfully, AT123
Good Afternoon-Please be advised we have spoken with the customer 7/**/2015 and are resolving the complaint with customer directly. We have issued a Credit Adjustment in the amount of $100.00 for the Cancellation fee outside of our Cancellation Policy.Transaction Record Adjustment: Transaction...
ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (100.00)Customer Name: Please close this complaint as resolved effective immediately.Thank you,Casey M[redacted]
To Whom it May Concern- Customer cancelled contract out of our control - Prior to 10 business days - we assessed the required cancellation fee - customer was informed at time of placing order, as well as when order was...
cancelled. [redacted]Solution:We are able to offer a partial refund of $50.00 otherwise can use full $100 towards a future transport. If customer wishes to obtain refund please call Auto Transport 123 [redacted] between the hours of 9:30AM - 5PM ET (M-F) I am also providing a copy of Contract Agreement signed.