RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The amount charged was $ This same amount was attempted to rebill, resulting in yet more of my time defending against these practices I do not know where $came from, but it continues a pattern of shorting me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon-Please be advised, our accounting department contacted the customer on 9/**/in reference to refund - Customer was called and text at 11:AM ET in reference to the refund request on 09/**/- As of 9/**/Customer has placed a hold on a *** payment processedCustomer
needs to return our call ASAP ###-###-#### between 9AM-6PM ETRegards,Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Morning- In response to the customer's complaint - I would like to specify the following information:10/**/9:am - Customer placed order in our office to Transport Chevrolet Cruze from ID to AL.Customer called 11/**/5:pm - s/w sales representative called to tell me
just now that he is going to drive itI told him I'd have customer service do a cancellation with him.Customer did not follow direction of speaking with customer service, customer did not send a letter Registered Mail - Customer was dispatched, and scheduled with a driver for pick up as we never received a formal cancellation from customerCustomer also supplied us with an invalid/declined credit card to secure reservationI am supplying the Cancellation Policy below, as provided back in October, prior to signing, and supplying credit cardContract (attached)Terms & Conditions below:Terms and Conditions for your reference: By signing this contractual agreement I hereby agree as the “customer” to accept the service which Auto Transport providesBy signing you accept responsibility that you are the registered legal owner of the vehicle(s) and have authority to enter into this agreement with a valid working credit card, Otherwise you have been authorized by the legal owner of the vehicles(s) to enter into this agreementI will pay Auto Transport the reservation fee for the services agreed to herein so they are able to reserve a spot on a carrierYour reservation will not be charged until the vehicle is dispatched to our carrierI further understand that the “Balance Due” as described herein is the balance that must be paid in full by money order, cashier check, or cash at the time of delivery to the authorized transporterThere will be times when your reservation fee may vary which will be dependent on the carrier we choose to dispatch tooIn the event this may happen the total price quoted will NEVER changeAll orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullThe Cancellation of any overseas contract will be charged their full reservation fee due to port filing feesI further understand that there may be times that we may have to broker out service to a certified, fully insured carrierIn that event we will not be responsible for any negligence on the part of the actual transporter for these routesFuel surcharge may vary in certain areas if a pickup or delivery location is adjustedIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basisBy signing this agreement you agree to pay Auto Transport the price quoted in contractYou also agree not to charge back a credit card payment to offset any disputes of damage claims or for any other reasonsAny cancellations which are listed/posted on competitors load boards within business days will be voided and deemed nonrefundable for the full reservation feeIf the major credit card put on file is declined at the time of billing it is possible there will be additional processing fees allocated to the orderIf paid in full on major credit card there will be additional processing fees determined at the time of placing the orderIf an order is taken as a Bill in Full it is not disputable at any timeAll pickup and delivery dates and times are only estimatesAuto Transport will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our controlIf we have offered a weight allowance it is for no more than Lbs of additional weight in the backseat or trunkI further understand that this agreement is of no force and will be put into effect when I affix my signature below.Respectfully, Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Auto Transport has been resolvedThank you for all your helpEven though my case is resolved, it is not before a lot of headache and wasted timeThey were trying to get me to take my comments off of online review sites
They should have offered help to begin with, not wait until there were serious consequencesI would like you to post my complain on your site so that this case can warn all future customers.
Sincerely,*** **
Dear Sir/Madam-After reviewing your Complaint, I did research to find the following information.You contacted our office New order: 06/**/2:pm to place an order to ship your VW Jetta from AZ to IN at a Rate of $On 06/**/3:pm You were contacted in reference to being listed
with the following Company:Order ID: *** Affordable Auto Transportation IncP: ###-###-#### F: ###-###-#### 24/ESTAuto Transport **Contacted you 06/**/5:pm via Telephone to confirm you were dispatched, and scheduled for pick up.Your Order was Dispatched: 06/**/4:pm with *** *** *** Estimated Load Date06/**/15Estimated Delivery Date06/**/15On 06/**/8:am Carrier contacted us, and informed us they were unable to reach you regarding the pick up arrangementsOn 06/**/11:am - We contacted you, left message on Voicemail to call us to let us know what happened.On 6/**/We Charged a one-time Cancellation Fee of $Our Cancellation Policy outlines the following:All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis.Out Listing Policy is as Follows:Any cancellations which are listed/posted on competitors load boards within business days will be voided and deemed non refundable for the full reservation fee.We have charged the Customer the lesser amount of the Reservation of $100.00, although the customer was listed with another company, and did cancel after the order was dispatched.Resolution:We would like to extend a Partial Credit in the amount of $- Otherwise the customer does have the option to use the $towards a future transport at any time.If the customer would like to receive a Partial Credit, please have them contact us directly, or respond to the Revdex.com indicating they would like refund mailed, or issued to Credit Card on file.If Mailing is preferred, please supply Payee Name & Address.Thank you, and have a wonderful dayTell us why here
To Whom it May Concern-Please be advised, customer was refunded Reservation fee as of 6/**/2015 Transaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method* *** Amount: USD (25.00) Customer
Name:CREDITED Credit Card Type *** Card Number *** Expiration Date 12/Amount Order ID # *** Order Description Transaction Date 06/**/12:48:EDT Transaction Reference Number *** ***This Complaint has been closed in our office.Regards,Auto Transport
To Whom it May Concern-Customer placed the order with us on 05/**/- I am attaching the Order DetailsAs mentioned in the Complaint, customer was listed with another company when contacting our office, we explain to all of our Customers they must cancel with another company prior to a driver
being scheduledWe also explain to customers we have a minimum of bus hours to assign a driver to the orderIn the Customers case we had two options, a Pick up from Coast Auto Transport 6/* or Pick up from PKS Auto LogisticsI am attaching dispatch confirmation for both carriersCustomer chose to Cancel Reservation, therefore was assessed $Reservation Fee for Cancellation.Proof attachedIf customer wishes to move in the future, they can use the $towards a future transport. Regards,Auto Transport
To whom it may concern- While we never like to hear a customer is upset with services received - we did reach out to the customer to try and rectify the situation. On 7/**/we offered customer a partial credit of $/ and maintain Cancellation Fee of $on file - Customer
decided to reopen order and transport vehicle from CT to CA - We rescheduled Picked-up: 07***/and Delivered: 07/**/16.We maintained the reservation Amount of $on file, and hope the customer was happy with the service in the end.Regards, Auto Transport
To Whom it May Concern:-We are writing in reference to complaints received from various outlets regarding transport of a Subaru Outback VIN: *** that was transported by a *** *** *** *** to Phoenix, AZPlease be advised, we do consider this case closed, as the
Transport Company Paper Impex USA Inc has worked with Claim filed against them, and have offered Settlement amount requested $USDPlease be advised that as of 8/*/Customer has not responded to the Transport Company from Email issued: Date: Fri, Jul **, at 1:PM.While we regret that any issues arise during transport, we at Auto Transport try to do our best to satisfy our Customers, and their transportation needsWe do our very best to have vehicles picked up in a timely, and safe mannerWe are unable to provide Guaranteed Pickup and Delivery Dates, however we do Guarantee our price in writing, as outlined in the Contract agreement signed by the Customer on 06/**/ Enclosed you will find the following:Email Communication between Client and Carrier to resolve Claim“Hold Harmless Agreement” from Carrier to Client for final Settlement Amount of $507.50Respectfully,Casey M*** - Complaints CoordinatorAuto Transport
To whom it may concern- Customer contacted us to move a vehicle at his own rateHe signed a contract authorizing Auto Transport to move a vehicle at non-refundable fee of $- I am attaching contract signed by customerThis fee is deemed non-refundable. Customer Has Agreed To
Priceof $800. Will Be Charged $150Non-Refundable Deposit. WillBe Listed. If Vehicle Is Not Accept Customer Agrees To Give Us Raise PriceTo Get Picked Up. Thank you, Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did agree as of yet to a settlementI was offered $of the $ chargedThere was an over charge of $according to my copy of the invoice.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPlease note that I never had any further contact with them and I never told them to keep it openThe business emailed me and I told them that if they continued to contact me I would forward the correspondence to my attorneyI want something in writing stating that they have canceled the reservation and no monies will be owed to them from me
Sincerely,
*** ***
To Whom it May Concern- We have since reached out to customer, and adjusted $back to Credit Card. *** *** *** ***
*** *** *** ** *** ** *** **
*** *** ***
*** *** *** *** Hello ***, I believe from what
you told me that your company wrongly charged me for something they didn't deliverI will be glad to tell the Revdex.com that you resolved the issue and I no longer need their service when you refund the $ I will also not send out the letter to citi bank contesting their decision in favor of Auto Transport and credit you my $225At that point I will also revise my yelp review to say that you contacted me and resolved the issue and refunded my $ 225.You have my word on that.Best regards, *** ***Thank you*** *** *** *** *** *** *** *** ** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:While yes they did send a text message after the Revdex.com and *** sent them my complaint they have yet to respond to ***I did file a dispute through *** but it was *** decision to put a hold on the funds not mine*** was clear to not contact them about the dispute and let *** handle it nowIf they truly want to finish this process they need to respond to *** and issue the refund through them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon-After reviewing the customers complaint I find the following:Order Placed 04/**/First Available Pick Up: 06/**/2015Order Dispatched: Dispatched: 04/**/9:am Pickup Estimated: 2015-06-** Carrier Pay: Driver: delivery est 7-days after pick up Dispatched to Carrier:
VNS Auto Transport IncWe did not receive any Cancellation Requests from Customer, we have not been notified until the Customer filed a Revdex.com ComplaintOn 06/**/1:pm we issued a Credit Adjustment in the Amount of $Transaction ID: *** to reduce Reservation fee to $for Reservation, as order dispatched, scheduled for pick up, no Cancellation received from Customer.Customer does have the option of using Full reservation $towards a future transport at anytime.Please have customer call us directly to explain situation, as we had not been notified.###-###-#### - *** ###-###-#### - ***Reference Order ID: ***Thank you, and we look forward to hearing from you?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While my car was finally picked upIt was picked up 7-days after the window frameI am now out of another for a rental car that I have to keep for another week due to the delayI want the company to cover the cost of this unexpected expense
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The amount charged was $ This same amount was attempted to rebill, resulting in yet more of my time defending against these practices I do not know where $came from, but it continues a pattern of shorting me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning-With all due respectOur Customer Service Mgrspoke with the customer on 07/**/and refunded the entire Reservation Fee $back to the credit cardWe are a little confused after email correspondence was received from the customer satisfying the complaint, why the customer would not be satisfied and close all complaints after advising us and agreeing with us? E-mail and Transaction Confirmation below for your records.07/**/12:pm *** *** ** ** *** ***
** **
* ***
*** *** ** *** *** **
*** *** ** ***
** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** ***
*** *** *** *** ** *** *** *** *** ** ***
*** *** *** *** *** *** *** ***
*** ***
**
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** * *** *** *** *** *** *** *** ** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
** *** *** *** *** *** *** *** ** * *** *** * ***
***
*** *** * *** *** ***
Good Afternoon-Please be advised, our accounting department contacted the customer on 9/**/in reference to refund - Customer was called and text at 11:AM ET in reference to the refund request on 09/**/- As of 9/**/Customer has placed a hold on a *** payment processedCustomer
needs to return our call ASAP ###-###-#### between 9AM-6PM ETRegards,Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Morning- In response to the customer's complaint - I would like to specify the following information:10/**/9:am - Customer placed order in our office to Transport Chevrolet Cruze from ID to AL.Customer called 11/**/5:pm - s/w sales representative called to tell me
just now that he is going to drive itI told him I'd have customer service do a cancellation with him.Customer did not follow direction of speaking with customer service, customer did not send a letter Registered Mail - Customer was dispatched, and scheduled with a driver for pick up as we never received a formal cancellation from customerCustomer also supplied us with an invalid/declined credit card to secure reservationI am supplying the Cancellation Policy below, as provided back in October, prior to signing, and supplying credit cardContract (attached)Terms & Conditions below:Terms and Conditions for your reference: By signing this contractual agreement I hereby agree as the “customer” to accept the service which Auto Transport providesBy signing you accept responsibility that you are the registered legal owner of the vehicle(s) and have authority to enter into this agreement with a valid working credit card, Otherwise you have been authorized by the legal owner of the vehicles(s) to enter into this agreementI will pay Auto Transport the reservation fee for the services agreed to herein so they are able to reserve a spot on a carrierYour reservation will not be charged until the vehicle is dispatched to our carrierI further understand that the “Balance Due” as described herein is the balance that must be paid in full by money order, cashier check, or cash at the time of delivery to the authorized transporterThere will be times when your reservation fee may vary which will be dependent on the carrier we choose to dispatch tooIn the event this may happen the total price quoted will NEVER changeAll orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullThe Cancellation of any overseas contract will be charged their full reservation fee due to port filing feesI further understand that there may be times that we may have to broker out service to a certified, fully insured carrierIn that event we will not be responsible for any negligence on the part of the actual transporter for these routesFuel surcharge may vary in certain areas if a pickup or delivery location is adjustedIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basisBy signing this agreement you agree to pay Auto Transport the price quoted in contractYou also agree not to charge back a credit card payment to offset any disputes of damage claims or for any other reasonsAny cancellations which are listed/posted on competitors load boards within business days will be voided and deemed nonrefundable for the full reservation feeIf the major credit card put on file is declined at the time of billing it is possible there will be additional processing fees allocated to the orderIf paid in full on major credit card there will be additional processing fees determined at the time of placing the orderIf an order is taken as a Bill in Full it is not disputable at any timeAll pickup and delivery dates and times are only estimatesAuto Transport will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our controlIf we have offered a weight allowance it is for no more than Lbs of additional weight in the backseat or trunkI further understand that this agreement is of no force and will be put into effect when I affix my signature below.Respectfully, Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Auto Transport has been resolvedThank you for all your helpEven though my case is resolved, it is not before a lot of headache and wasted timeThey were trying to get me to take my comments off of online review sites
They should have offered help to begin with, not wait until there were serious consequencesI would like you to post my complain on your site so that this case can warn all future customers.
Sincerely,*** **
Dear Sir/Madam-After reviewing your Complaint, I did research to find the following information.You contacted our office New order: 06/**/2:pm to place an order to ship your VW Jetta from AZ to IN at a Rate of $On 06/**/3:pm You were contacted in reference to being listed
with the following Company:Order ID: *** Affordable Auto Transportation IncP: ###-###-#### F: ###-###-#### 24/ESTAuto Transport **Contacted you 06/**/5:pm via Telephone to confirm you were dispatched, and scheduled for pick up.Your Order was Dispatched: 06/**/4:pm with *** *** *** Estimated Load Date06/**/15Estimated Delivery Date06/**/15On 06/**/8:am Carrier contacted us, and informed us they were unable to reach you regarding the pick up arrangementsOn 06/**/11:am - We contacted you, left message on Voicemail to call us to let us know what happened.On 6/**/We Charged a one-time Cancellation Fee of $Our Cancellation Policy outlines the following:All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis.Out Listing Policy is as Follows:Any cancellations which are listed/posted on competitors load boards within business days will be voided and deemed non refundable for the full reservation fee.We have charged the Customer the lesser amount of the Reservation of $100.00, although the customer was listed with another company, and did cancel after the order was dispatched.Resolution:We would like to extend a Partial Credit in the amount of $- Otherwise the customer does have the option to use the $towards a future transport at any time.If the customer would like to receive a Partial Credit, please have them contact us directly, or respond to the Revdex.com indicating they would like refund mailed, or issued to Credit Card on file.If Mailing is preferred, please supply Payee Name & Address.Thank you, and have a wonderful dayTell us why here
To Whom it May Concern-Please be advised, customer was refunded Reservation fee as of 6/**/2015 Transaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method* *** Amount: USD (25.00) Customer
Name:CREDITED Credit Card Type *** Card Number *** Expiration Date 12/Amount Order ID # *** Order Description Transaction Date 06/**/12:48:EDT Transaction Reference Number *** ***This Complaint has been closed in our office.Regards,Auto Transport
To Whom it May Concern-Customer placed the order with us on 05/**/- I am attaching the Order DetailsAs mentioned in the Complaint, customer was listed with another company when contacting our office, we explain to all of our Customers they must cancel with another company prior to a driver
being scheduledWe also explain to customers we have a minimum of bus hours to assign a driver to the orderIn the Customers case we had two options, a Pick up from Coast Auto Transport 6/* or Pick up from PKS Auto LogisticsI am attaching dispatch confirmation for both carriersCustomer chose to Cancel Reservation, therefore was assessed $Reservation Fee for Cancellation.Proof attachedIf customer wishes to move in the future, they can use the $towards a future transport. Regards,Auto Transport
To whom it may concern- While we never like to hear a customer is upset with services received - we did reach out to the customer to try and rectify the situation. On 7/**/we offered customer a partial credit of $/ and maintain Cancellation Fee of $on file - Customer
decided to reopen order and transport vehicle from CT to CA - We rescheduled Picked-up: 07***/and Delivered: 07/**/16.We maintained the reservation Amount of $on file, and hope the customer was happy with the service in the end.Regards, Auto Transport
To Whom it May Concern:-We are writing in reference to complaints received from various outlets regarding transport of a Subaru Outback VIN: *** that was transported by a *** *** *** *** to Phoenix, AZPlease be advised, we do consider this case closed, as the
Transport Company Paper Impex USA Inc has worked with Claim filed against them, and have offered Settlement amount requested $USDPlease be advised that as of 8/*/Customer has not responded to the Transport Company from Email issued: Date: Fri, Jul **, at 1:PM.While we regret that any issues arise during transport, we at Auto Transport try to do our best to satisfy our Customers, and their transportation needsWe do our very best to have vehicles picked up in a timely, and safe mannerWe are unable to provide Guaranteed Pickup and Delivery Dates, however we do Guarantee our price in writing, as outlined in the Contract agreement signed by the Customer on 06/**/ Enclosed you will find the following:Email Communication between Client and Carrier to resolve Claim“Hold Harmless Agreement” from Carrier to Client for final Settlement Amount of $507.50Respectfully,Casey M*** - Complaints CoordinatorAuto Transport
To whom it may concern- Customer contacted us to move a vehicle at his own rateHe signed a contract authorizing Auto Transport to move a vehicle at non-refundable fee of $- I am attaching contract signed by customerThis fee is deemed non-refundable. Customer Has Agreed To
Priceof $800. Will Be Charged $150Non-Refundable Deposit. WillBe Listed. If Vehicle Is Not Accept Customer Agrees To Give Us Raise PriceTo Get Picked Up. Thank you, Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did agree as of yet to a settlementI was offered $of the $ chargedThere was an over charge of $according to my copy of the invoice.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPlease note that I never had any further contact with them and I never told them to keep it openThe business emailed me and I told them that if they continued to contact me I would forward the correspondence to my attorneyI want something in writing stating that they have canceled the reservation and no monies will be owed to them from me
Sincerely,
*** ***
To Whom it May Concern- We have since reached out to customer, and adjusted $back to Credit Card. *** *** *** ***
*** *** *** ** *** ** *** **
*** *** ***
*** *** *** *** Hello ***, I believe from what
you told me that your company wrongly charged me for something they didn't deliverI will be glad to tell the Revdex.com that you resolved the issue and I no longer need their service when you refund the $ I will also not send out the letter to citi bank contesting their decision in favor of Auto Transport and credit you my $225At that point I will also revise my yelp review to say that you contacted me and resolved the issue and refunded my $ 225.You have my word on that.Best regards, *** ***Thank you*** *** *** *** *** *** *** *** ** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:While yes they did send a text message after the Revdex.com and *** sent them my complaint they have yet to respond to ***I did file a dispute through *** but it was *** decision to put a hold on the funds not mine*** was clear to not contact them about the dispute and let *** handle it nowIf they truly want to finish this process they need to respond to *** and issue the refund through them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon-After reviewing the customers complaint I find the following:Order Placed 04/**/First Available Pick Up: 06/**/2015Order Dispatched: Dispatched: 04/**/9:am Pickup Estimated: 2015-06-** Carrier Pay: Driver: delivery est 7-days after pick up Dispatched to Carrier:
VNS Auto Transport IncWe did not receive any Cancellation Requests from Customer, we have not been notified until the Customer filed a Revdex.com ComplaintOn 06/**/1:pm we issued a Credit Adjustment in the Amount of $Transaction ID: *** to reduce Reservation fee to $for Reservation, as order dispatched, scheduled for pick up, no Cancellation received from Customer.Customer does have the option of using Full reservation $towards a future transport at anytime.Please have customer call us directly to explain situation, as we had not been notified.###-###-#### - *** ###-###-#### - ***Reference Order ID: ***Thank you, and we look forward to hearing from you?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While my car was finally picked upIt was picked up 7-days after the window frameI am now out of another for a rental car that I have to keep for another week due to the delayI want the company to cover the cost of this unexpected expense
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Auto Transport 123 regarding complaint ID ***.Sincerely,*** ***