To whom it may concern-While we regret that any delays or errors occurred during the transport, we were unable to reimburse the customer for any rental expenses, however we were able to cover the vehicle transport from CA to destination in replace of the error. The vehicle was delivered days
after the estimated date of arrival.Respectfully,AT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The person that I talked with (*** ***) we discussed that if it was not picked up on Saturday that I would not want there service and I would not be chargedYou can go to the recorded phone calls that they would have on fileThere was never a truck dispatched from the companyNo phone call was ever made to me on SaturdayNo driver ever contacted meWhere is the proof from thatCalled *** *** on Saturday after not hearing from a driver and I was told at that time that the driver was not available and it would not be picked up on SatAfter not getting a transport from them on Saturday, I told *** *** that I would not need there service and I was told that is fine and I would not be charged.They tell me that they record phone callsBring up the records and listen to the phone callsThey took money, when they shouldn't have, I was not only charged for the $but it overdrafted my account for $since I didn't know I would be charged after conversations with the rep *** ***They promise things to get you to sign up and then don't deliver and still charge you for no service.What they are offering is not acceptable and I am sure this is not the first time it happenThe min that I would accept for this settlement to be resolved is the $refunded back to my credit card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
Tell us whyTo Whom it May Concern-After reviewing the order, we have found that the order was Placed on 03/**/We assigned Customers driver the very same day: 03/**/11:AM - Customer was notified via email as soon as the driver signed off: TO: *** - Driver scheduled for
pick up as of 03/**/and Delivery Estimated for 03/**/We did not receive any telephone calls, emails, nor Registered Letters advising that the Order was cancelled, until Driver contacted Customer for pick upCustomer was emailed again on 03/**/after being advised by the Carrier Company that “No Longer Available - Another Company already picked up.” on 03/**/at 3:19PMCustomer finally reached on 03/**/at 3:36PM indicating that where he brought the car from a Broker contacted another Company inadvertentlyTherefore two transport requests were placedCustomer was charged his required Deposit of $when Order was Dispatched 03/**/Considering the Circumstances, we can offer that the Reservation Fee be used towards an alternate move, otherwise we can credit a Portion of the Reservation Fee back to the Customer of $and maintain $on file for the Cancellation.If Customer would like to obtain a Partial Credit Adjustment, he can Contact Casey Marquis between the Hours of 10AM-4PM M-F and Reference Complaint#*** or Order ID***I hope this information is helpful.Respectfully,Auto Transport here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Auto Transport has been resolvedI received a full refund and an apology from the real manager
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I don't know what is going on with your system - but that is the message I last sent through your automated system
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning-Please be advised we have since refunded the customers deposit, and rectified the situation to customers satisfactionWe have deemed this issue as resolved.Regards,Casey M***Auto Transport
Please be advised this issue was resolved on 05/**/10:am Refund and credit of dollars for his next transport05/**/3:pm Transaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method:
*** Amount: USD (125.00) Customer Name:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.For me it is resolved, but what happens in the future with other people? The company's sales people/brokers are deciptive and will do anything to get you to sign the contractI called on a Friday, promised a transport on the next dayWhen they can not deliver on their word, it seems there is no way to cancel without being chargedIt makes it very difficult for me to ever try this againI know things happen that are out of everyone's control but why would people get charged?Just trying to make sure that somehow, nobody else would have to go through with this situationIt is almost that I would want them to sign a contract that states I can cancel if not picked up on the date and time.Sincerely, *** ***
To Whom it May Concern-Our office contacted the customer when the complaint was received on 08/**/to see if we could potentially compromise with themA driver was scheduled on the order 08/**/10:50:AM:Dispatched Customer was called on 08/**/06:22pm called customer left voice mail in
reference to driver being scheduledHe called us back on 08/**/11:am to advise us that the Vehicle was drivenHe made claims that he was guaranteed delivery by the ***Unfortunately we do not guarantee specific delivery datesWe try our best to accommodate our customers with their requests but cannot guarantee specific datesCustomer was charged the requited reservation fee of $- We offered to refund a portion of reservation fee back, maintaining a cancellation fee on file of $Customer indicated he would reply to email, however he has not done so since ***. If customer would like a partial refund, please contact our office ###-###-#### Thank you,Auto Transport 123Auto Transport
To Whom it May Concern- Customer placed an order with us on Date: 11/**/2016, 6:PM to Move a Vehicle from WI to PABased on the Contract we have a Maximum of business days to fulfill the order from the First Available Pick Up Date (11/**/2016).Customer was dispatched
on Dispatched: 11/**/11:am Vehicle was picked up on Load Estimated: 11/**// Delivery Estimated: 11/**/- Vehicle was Picked-up: 11/**/and Delivered: 11/**/16. Please be advised all dates are estimatesWe hope this information is helpful and we'd be more than happy to offer a discount on a future order.Regards,AT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No definite pick up date was set so a truck should not have been dispatchedRequiring written notice by mail is not reasonable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom it May Conceare truly sorry the move did not work out, and the customer spoke with a supervisor in our office on 08/**/who emailed customer, we are still awaiting on a response to consider the case closed, and for the $deposit to be credit backAt this time we have not
received a response from the customer - therefore a credit adjustment has not been issued in the customers favor.Once a response is received, a credit will be initiated. If the customer has questions please have him contact our office.Respectfully,Auto Transport
We received this order on 12/**/Order was dispatched, and scheduled for pick up on Dispatched: 12/**/5:pmDispatch confirmation was sent
12/**/at 5:56PM to customers emailUnfortunately we do not guarantee pick up dates, order was placed right around Christmas time, and scheduled for pick up as close to Window Start Date as possibleCustomer was assessed required reservation fee of $in which he can use towards a future transport if he chooses to
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It has not been resolved.
*** ***
To Whom it May Concern-After further review customer was last contacted on *** - Credit card was declined for required reservation fee, and nothing has been assessed further.We consider this case closed.Regards,ATTeam
To Whom it May Concern-Please be advised - customer signed two separate contracts in our office on 4/**/2016Order ID: *** was cancelled per the customer’s request - Customer was assessed a one-time Cancellation Fee6-*-for a Toyota Highlander Hybrid Scheduled to move as early as
6-**-- Customer has the option to use towards a future transport, or the Cancellation fee is deemed non-refundable.Order ID: *** * *** *** ** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** ***
Please be advised - we are unable to Guarantee Dates, only rates for transportationAll dates are estimated and can be affected by various reasons such as weather, and trafficI am willing to offer a refund on the cancelled order, customer would need to call our office ###-###-#### between the hours of 9:30AM - 5PM ET request to speak with Casey M***.Thank you,Auto Transport
To whom it may concern-While we regret that any delays or errors occurred during the transport, we were unable to reimburse the customer for any rental expenses, however we were able to cover the vehicle transport from CA to destination in replace of the error. The vehicle was delivered days
after the estimated date of arrival.Respectfully,AT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The person that I talked with (*** ***) we discussed that if it was not picked up on Saturday that I would not want there service and I would not be chargedYou can go to the recorded phone calls that they would have on fileThere was never a truck dispatched from the companyNo phone call was ever made to me on SaturdayNo driver ever contacted meWhere is the proof from thatCalled *** *** on Saturday after not hearing from a driver and I was told at that time that the driver was not available and it would not be picked up on SatAfter not getting a transport from them on Saturday, I told *** *** that I would not need there service and I was told that is fine and I would not be charged.They tell me that they record phone callsBring up the records and listen to the phone callsThey took money, when they shouldn't have, I was not only charged for the $but it overdrafted my account for $since I didn't know I would be charged after conversations with the rep *** ***They promise things to get you to sign up and then don't deliver and still charge you for no service.What they are offering is not acceptable and I am sure this is not the first time it happenThe min that I would accept for this settlement to be resolved is the $refunded back to my credit card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
Tell us whyTo Whom it May Concern-After reviewing the order, we have found that the order was Placed on 03/**/We assigned Customers driver the very same day: 03/**/11:AM - Customer was notified via email as soon as the driver signed off: TO: *** - Driver scheduled for
pick up as of 03/**/and Delivery Estimated for 03/**/We did not receive any telephone calls, emails, nor Registered Letters advising that the Order was cancelled, until Driver contacted Customer for pick upCustomer was emailed again on 03/**/after being advised by the Carrier Company that “No Longer Available - Another Company already picked up.” on 03/**/at 3:19PMCustomer finally reached on 03/**/at 3:36PM indicating that where he brought the car from a Broker contacted another Company inadvertentlyTherefore two transport requests were placedCustomer was charged his required Deposit of $when Order was Dispatched 03/**/Considering the Circumstances, we can offer that the Reservation Fee be used towards an alternate move, otherwise we can credit a Portion of the Reservation Fee back to the Customer of $and maintain $on file for the Cancellation.If Customer would like to obtain a Partial Credit Adjustment, he can Contact Casey Marquis between the Hours of 10AM-4PM M-F and Reference Complaint#*** or Order ID***I hope this information is helpful.Respectfully,Auto Transport here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Auto Transport has been resolvedI received a full refund and an apology from the real manager
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I don't know what is going on with your system - but that is the message I last sent through your automated system
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Morning-Please be advised we have since refunded the customers deposit, and rectified the situation to customers satisfactionWe have deemed this issue as resolved.Regards,Casey M***Auto Transport
Please be advised this issue was resolved on 05/**/10:am Refund and credit of dollars for his next transport05/**/3:pm Transaction Confirmation Transaction *** has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: *** Payment Method:
*** Amount: USD (125.00) Customer Name:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.For me it is resolved, but what happens in the future with other people? The company's sales people/brokers are deciptive and will do anything to get you to sign the contractI called on a Friday, promised a transport on the next dayWhen they can not deliver on their word, it seems there is no way to cancel without being chargedIt makes it very difficult for me to ever try this againI know things happen that are out of everyone's control but why would people get charged?Just trying to make sure that somehow, nobody else would have to go through with this situationIt is almost that I would want them to sign a contract that states I can cancel if not picked up on the date and time.Sincerely, *** ***
To Whom it May Concern-Our office contacted the customer when the complaint was received on 08/**/to see if we could potentially compromise with themA driver was scheduled on the order 08/**/10:50:AM:Dispatched Customer was called on 08/**/06:22pm called customer left voice mail in
reference to driver being scheduledHe called us back on 08/**/11:am to advise us that the Vehicle was drivenHe made claims that he was guaranteed delivery by the ***Unfortunately we do not guarantee specific delivery datesWe try our best to accommodate our customers with their requests but cannot guarantee specific datesCustomer was charged the requited reservation fee of $- We offered to refund a portion of reservation fee back, maintaining a cancellation fee on file of $Customer indicated he would reply to email, however he has not done so since ***. If customer would like a partial refund, please contact our office ###-###-#### Thank you,Auto Transport 123Auto Transport
To Whom it May Concern- Customer placed an order with us on Date: 11/**/2016, 6:PM to Move a Vehicle from WI to PABased on the Contract we have a Maximum of business days to fulfill the order from the First Available Pick Up Date (11/**/2016).Customer was dispatched
on Dispatched: 11/**/11:am Vehicle was picked up on Load Estimated: 11/**// Delivery Estimated: 11/**/- Vehicle was Picked-up: 11/**/and Delivered: 11/**/16. Please be advised all dates are estimatesWe hope this information is helpful and we'd be more than happy to offer a discount on a future order.Regards,AT
To Whom it may Concern- No cancellation fee was assessed. Regards, Auto Transport
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No definite pick up date was set so a truck should not have been dispatchedRequiring written notice by mail is not reasonable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom it May Conceare truly sorry the move did not work out, and the customer spoke with a supervisor in our office on 08/**/who emailed customer, we are still awaiting on a response to consider the case closed, and for the $deposit to be credit backAt this time we have not
received a response from the customer - therefore a credit adjustment has not been issued in the customers favor.Once a response is received, a credit will be initiated. If the customer has questions please have him contact our office.Respectfully,Auto Transport
We received this order on 12/**/Order was dispatched, and scheduled for pick up on Dispatched: 12/**/5:pmDispatch confirmation was sent
12/**/at 5:56PM to customers emailUnfortunately we do not guarantee pick up dates, order was placed right around Christmas time, and scheduled for pick up as close to Window Start Date as possibleCustomer was assessed required reservation fee of $in which he can use towards a future transport if he chooses to
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It has not been resolved.
*** ***
To Whom it May Concern-After further review customer was last contacted on *** - Credit card was declined for required reservation fee, and nothing has been assessed further.We consider this case closed.Regards,ATTeam
To Whom it May Concern-Please be advised - customer signed two separate contracts in our office on 4/**/2016Order ID: *** was cancelled per the customer’s request - Customer was assessed a one-time Cancellation Fee6-*-for a Toyota Highlander Hybrid Scheduled to move as early as
6-**-- Customer has the option to use towards a future transport, or the Cancellation fee is deemed non-refundable.Order ID: *** * *** *** ** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** ***
Please be advised - we are unable to Guarantee Dates, only rates for transportationAll dates are estimated and can be affected by various reasons such as weather, and trafficI am willing to offer a refund on the cancelled order, customer would need to call our office ###-###-#### between the hours of 9:30AM - 5PM ET request to speak with Casey M***.Thank you,Auto Transport
Customer was not assessed a cancellation fee due to the misunderstandingOrder Cancelled Cancelled: 05/**/1:pm Casey M***