Good Morning-We have reviewed the Customer's rejection, and would like to resolve the issue once and for all. Although our policy does indicate there is no refund on a Cancellation Fee, we have provided Credit in the Amount of $100.00.Please allow 3-5 days to appear in Credit Card Account.Below is Credit Adjustment Confirmation:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (100.00)Thank you,[redacted]
[redacted]
Revdex.com:
In reference to complaint ID [redacted]:The money has been refunded, though the time and...
money invested in the vehicle itself can never be replaced. I have been forced to sell a dream car due to the ordeal, and every step of the way besides the refund was completely unprofessional and unacceptable. In all honesty after seeing their history of operations here it is my firm belief that they should be stripped of their business license and ability to operate in this field.
Sincerely,
[redacted]
To Whom it May Concern, Customers Vehicle was picked up 7/**/2017 the Estimated Delivery Date: 7/**/2017 We definitely apologize for any delays, unfortunately due to Independence Day Holiday week, a lot of orders were delayed. We certainly apologize for any inconvenience this may have caused....
Good Morning:-I would like to confirm, all monies have been refunded since error made.A total of $2050.00 has been fully refunded to customer.Regards,Auto Transport [redacted]
[redacted]
To Whom it May Concern- We have taken into consideration the customers concerns, and have made the business decision to adjust the Required Reservation of $225.00 - Although a driver was assigned. Below is the transaction confirmation for Credit.Transaction [redacted] has been...
successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (225.00) Customer Name: [redacted] CloseRespectfully,AT123 Team
To Whom it May Concern-Unfortunately during transport we are unable to guarantee dates. We supply that in our terms and conditions, and we are unable to adjust anything back for a delay out of our control.We apologize for any inconvenience that may have caused.Respectfully,AT123
"I did contact my bank and they instructed me to absolutely not remove my dispute" unfortunately due to this decision we are unable to credit the card. Thank you, AT123
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern, We have issued a full refund and were willing to work with the customer prior to a dispute being initiated via papal. The text message screenshots also indicate the same.Respectfully,AT123 Team
Good Morning- I am supplying a copy of the Contract in which the customer signed, accepted, and secured with a Credit Card. We do not advise customer's can cancel reservations for free unless we specifically do not provide a service after 10 business days from the First Available Pick Up...
Date. If an order is cancelled out of our control, $100 or the reservation fee will be assessed. I am supplying the Terms and Conditions as reference. The consumer chose to cancel our their reservation in our office on 11/**/15 3:08 pm and was in-turn assessed a $100 Cancellation Fee. The customer has the choice to reuse this towards a future transport at any time by calling us, and setting up a car transport. Terms and Conditions for your reference: By signing this contractual agreement I hereby agree as the “customer” to accept the service which Auto Transport 123 provides. By signing you accept responsibility that you are the registered legal owner of the vehicle(s) and have authority to enter into this agreement with a valid working credit card, Otherwise you have been authorized by the legal owner of the vehicles(s) to enter into this agreement. I will pay Auto Transport 123 the reservation fee for the services agreed to herein so they are able to reserve a spot on a carrier. Your reservation will not be charged until the vehicle is dispatched to our carrier. I further understand that the “Balance Due” as described herein is the balance that must be paid in full by money order, cashier check, or cash at the time of delivery to the authorized transporter. There will be times when your reservation fee may vary which will be dependent on the carrier we choose to dispatch too. In the event this may happen the total price quoted will NEVER change. All orders must be canceled in writing and delivered by U.S. registered, or certified mail return receipt requested by Auto Transport 123. Reservations are fully refundable at any time if we do not perform our services after 10 business days. If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. The Cancellation of any overseas contract will be charged their full reservation fee due to port filing fees. I further understand that there may be times that we may have to broker out service to a certified, fully insured carrier. In that event we will not be responsible for any negligence on the part of the actual transporter for these routes. Fuel surcharge may vary in certain areas if a pickup or delivery location is adjusted. If an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis. By signing this agreement you agree to pay Auto Transport 123 the price quoted in contract. You also agree not to charge back a credit card payment to offset any disputes of damage claims or for any other reasons. Any cancellations which are listed/posted on competitors load boards within 3 business days will be voided and deemed nonrefundable for the full reservation fee. If the major credit card put on file is declined at the time of billing it is possible there will be additional processing fees allocated to the order. If paid in full on major credit card there will be additional processing fees determined at the time of placing the order. If an order is taken as a Bill in Full it is not disputable at any time. All pickup and delivery dates and times are only estimates. Auto Transport 123 will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our control. If we have offered a weight allowance it is for no more than 100 Lbs of additional weight in the backseat or trunk. I further understand that this agreement is of no force and will be put into effect when I affix my signature below. Regards, Auto Transport 123###-###-####
PLEASE HAVE CUSTOMER CONTACT US TO RECEIVE PARTIAL CREDIT $75.00 ###-###-#### [redacted] BTW 10AM-4PM ET M-F – WE HAD THREE DRIVERS ASSIGNED ON THE ORDER – ALSO CUSTOMER NEVER CANCELLED RESERVATION IN OUR OFFICE.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand that AT123 wants me to deal with CFR, the problem here is that CFR seems to only respond to Mr. M[redacted] at AT123 and has previously ignored my 4 emails and 4 phone messages. It appears that someone named Victoria R at CFR has been in communication with Mr. M[redacted] regarding this. What I want is very simple: Have someone at CFR contact me, instead of Mr. M[redacted] if they are indeed the ones who will be handling this claim.Again, my position on this is that I hired AT123 to transport the vehicle, not CFR so from my perspective I am going to the source. I am very happy to deal with CFR but until I get some forward motion on this getting settled, I am not going to stop trying to get AT123 (the company I hired) to deal with it.I think anyone in my position would feel the same way. I bought a really perfect car and now its damaged an no one is helping me. The only place I can go to is the company I hired.Casey, I appreciate your help in this so far, but please get someone at CFR to call or email me - it seems like you have a relationship with them. I've very easy to get ahold of at ###-###-####Thanks again,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern- After researching this accusation further, we show that customer has not send requested estimates to the carrier... Last email was sent on 07/**/2017 and we still have not received those estimates. E-mail was sent from [redacted] in order to assist the...
customer further, he does need to follow direction in order to have this resolved.Respectfully, AT123 Team
To Whom it May Concern-A contract is not fully enforced unless two aspects are confirmed. 1) Credit Card Details are Provides 2) Customer confirmed they read and accept the Contract Agreement, and sign the Order form. Please Note: Contract was signed 9/**/2017 @2:03PM CST (as shown in...
attached) Credit Card Details were updated after the contract was sighed
[redacted]
After reviewing the order, it was placed on 09/**/2017 - Specifically it is outlined on the first page of the Contract details "Window Start Date" 09/**/2017 - Not that the Vehicle will be picked up in one day window. We do not use the term "our own drivers", we explain to all of our Customers that we use a "Network of Carriers". When customer spoke to Stacey she explained the following: [redacted]The complaints outlined in the complaint do not directly correlate with Customer's Concerns. Also, Stacey spoke with the Customer after Eric spoke with the Customer on 09/**/17 02:08 pm.We can offer 2 options for the Customer at this time: - 1) Maintain $100 on file for a future transport or 2) We can extend a $50 Credit back to Credit Card on file. If customer Chooses to accept refund in the amount of $50 - Please Call Casey M[redacted] ###-###-#### Between the Hours of 11AM-5PM ET M-FridayRespectfully,Auto Transport 123
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:I see they stated that an "opt out" option is claimed to be available. It was just over a week's worth of contact. The last day the company contacted me was the day I made this report, and the incident that lead to me making the report was because they had called me, I tried to explain to the person we were not interested in their service, that we had attempted to request service through a search online, which wasn't to this company that was calling me anyways. The last person I spoke to got "snotty" with me, saying that it was my own fault I shared my information online, which I do understand, and it is, but after the first time the company contacted me and I told them I wasn't interested, they should have ceased contact, instead they proceeded to contact me for around a week, and it was 3-5 calls a day, until the day I made this report. That day, when I told the agent AGAIN to stop calling, and that I was filing a report with the Revdex.com, and then hung up, she proceeded to call me back 20 times over the course of 6 minutes. It was ridiculous and uncalled for. This company is a joke. They are obviously not taking responsibility for their actions either.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The order was cancelled, and nothing has been charged. Contract Attached for your reference.If you have any further questions, please contact our office ###-###-#### Option 2 Customer Service.Respectfully,Auto Transport 123
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Morning-We have reviewed the Customer's rejection, and would like to resolve the issue once and for all. Although our policy does indicate there is no refund on a Cancellation Fee, we have provided Credit in the Amount of $100.00.Please allow 3-5 days to appear in Credit Card Account.Below is Credit Adjustment Confirmation:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (100.00)Thank you,[redacted]
[redacted]
Revdex.com:
In reference to complaint ID [redacted]:The money has been refunded, though the time and...
money invested in the vehicle itself can never be replaced. I have been forced to sell a dream car due to the ordeal, and every step of the way besides the refund was completely unprofessional and unacceptable. In all honesty after seeing their history of operations here it is my firm belief that they should be stripped of their business license and ability to operate in this field.
Sincerely,
[redacted]
To Whom it May Concern, Customers Vehicle was picked up 7/**/2017 the Estimated Delivery Date: 7/**/2017 We definitely apologize for any delays, unfortunately due to Independence Day Holiday week, a lot of orders were delayed. We certainly apologize for any inconvenience this may have caused....
Respectfully,Auto Transport 123
Good Morning:-I would like to confirm, all monies have been refunded since error made.A total of $2050.00 has been fully refunded to customer.Regards,Auto Transport [redacted]
[redacted]
To Whom it May Concern- We have taken into consideration the customers concerns, and have made the business decision to adjust the Required Reservation of $225.00 - Although a driver was assigned. Below is the transaction confirmation for Credit.Transaction [redacted] has been...
successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (225.00) Customer Name: [redacted] CloseRespectfully,AT123 Team
To Whom it May Concern-Unfortunately during transport we are unable to guarantee dates. We supply that in our terms and conditions, and we are unable to adjust anything back for a delay out of our control.We apologize for any inconvenience that may have caused.Respectfully,AT123
"I did contact my bank and they instructed me to absolutely not remove my dispute" unfortunately due to this decision we are unable to credit the card. Thank you, AT123
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Auto Transport 123 regarding complaint ID [redacted].Sincerely,[redacted]
To Whom it May Concern, We have issued a full refund and were willing to work with the customer prior to a dispute being initiated via papal. The text message screenshots also indicate the same.Respectfully,AT123 Team
Good Morning- I am supplying a copy of the Contract in which the customer signed, accepted, and secured with a Credit Card. We do not advise customer's can cancel reservations for free unless we specifically do not provide a service after 10 business days from the First Available Pick Up...
Date. If an order is cancelled out of our control, $100 or the reservation fee will be assessed. I am supplying the Terms and Conditions as reference. The consumer chose to cancel our their reservation in our office on 11/**/15 3:08 pm and was in-turn assessed a $100 Cancellation Fee. The customer has the choice to reuse this towards a future transport at any time by calling us, and setting up a car transport. Terms and Conditions for your reference: By signing this contractual agreement I hereby agree as the “customer” to accept the service which Auto Transport 123 provides. By signing you accept responsibility that you are the registered legal owner of the vehicle(s) and have authority to enter into this agreement with a valid working credit card, Otherwise you have been authorized by the legal owner of the vehicles(s) to enter into this agreement. I will pay Auto Transport 123 the reservation fee for the services agreed to herein so they are able to reserve a spot on a carrier. Your reservation will not be charged until the vehicle is dispatched to our carrier. I further understand that the “Balance Due” as described herein is the balance that must be paid in full by money order, cashier check, or cash at the time of delivery to the authorized transporter. There will be times when your reservation fee may vary which will be dependent on the carrier we choose to dispatch too. In the event this may happen the total price quoted will NEVER change. All orders must be canceled in writing and delivered by U.S. registered, or certified mail return receipt requested by Auto Transport 123. Reservations are fully refundable at any time if we do not perform our services after 10 business days. If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. The Cancellation of any overseas contract will be charged their full reservation fee due to port filing fees. I further understand that there may be times that we may have to broker out service to a certified, fully insured carrier. In that event we will not be responsible for any negligence on the part of the actual transporter for these routes. Fuel surcharge may vary in certain areas if a pickup or delivery location is adjusted. If an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis. By signing this agreement you agree to pay Auto Transport 123 the price quoted in contract. You also agree not to charge back a credit card payment to offset any disputes of damage claims or for any other reasons. Any cancellations which are listed/posted on competitors load boards within 3 business days will be voided and deemed nonrefundable for the full reservation fee. If the major credit card put on file is declined at the time of billing it is possible there will be additional processing fees allocated to the order. If paid in full on major credit card there will be additional processing fees determined at the time of placing the order. If an order is taken as a Bill in Full it is not disputable at any time. All pickup and delivery dates and times are only estimates. Auto Transport 123 will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our control. If we have offered a weight allowance it is for no more than 100 Lbs of additional weight in the backseat or trunk. I further understand that this agreement is of no force and will be put into effect when I affix my signature below. Regards, Auto Transport 123###-###-####
PLEASE HAVE CUSTOMER CONTACT US TO RECEIVE PARTIAL CREDIT $75.00 ###-###-#### [redacted] BTW 10AM-4PM ET M-F – WE HAD THREE DRIVERS ASSIGNED ON THE ORDER – ALSO CUSTOMER NEVER CANCELLED RESERVATION IN OUR OFFICE.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand that AT123 wants me to deal with CFR, the problem here is that CFR seems to only respond to Mr. M[redacted] at AT123 and has previously ignored my 4 emails and 4 phone messages. It appears that someone named Victoria R at CFR has been in communication with Mr. M[redacted] regarding this. What I want is very simple: Have someone at CFR contact me, instead of Mr. M[redacted] if they are indeed the ones who will be handling this claim.Again, my position on this is that I hired AT123 to transport the vehicle, not CFR so from my perspective I am going to the source. I am very happy to deal with CFR but until I get some forward motion on this getting settled, I am not going to stop trying to get AT123 (the company I hired) to deal with it.I think anyone in my position would feel the same way. I bought a really perfect car and now its damaged an no one is helping me. The only place I can go to is the company I hired.Casey, I appreciate your help in this so far, but please get someone at CFR to call or email me - it seems like you have a relationship with them. I've very easy to get ahold of at ###-###-####Thanks again,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom it may concern- After researching this accusation further, we show that customer has not send requested estimates to the carrier... Last email was sent on 07/**/2017 and we still have not received those estimates. E-mail was sent from [redacted] in order to assist the...
customer further, he does need to follow direction in order to have this resolved.Respectfully, AT123 Team
To Whom it May Concern-A contract is not fully enforced unless two aspects are confirmed. 1) Credit Card Details are Provides 2) Customer confirmed they read and accept the Contract Agreement, and sign the Order form. Please Note: Contract was signed 9/**/2017 @2:03PM CST (as shown in...
attached) Credit Card Details were updated after the contract was sighed
[redacted]
After reviewing the order, it was placed on 09/**/2017 - Specifically it is outlined on the first page of the Contract details "Window Start Date" 09/**/2017 - Not that the Vehicle will be picked up in one day window. We do not use the term "our own drivers", we explain to all of our Customers that we use a "Network of Carriers". When customer spoke to Stacey she explained the following: [redacted]The complaints outlined in the complaint do not directly correlate with Customer's Concerns. Also, Stacey spoke with the Customer after Eric spoke with the Customer on 09/**/17 02:08 pm.We can offer 2 options for the Customer at this time: - 1) Maintain $100 on file for a future transport or 2) We can extend a $50 Credit back to Credit Card on file. If customer Chooses to accept refund in the amount of $50 - Please Call Casey M[redacted] ###-###-#### Between the Hours of 11AM-5PM ET M-FridayRespectfully,Auto Transport 123
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Car was returned to customer due to having questionable items in the vehicle.
Revdex.com:I see they stated that an "opt out" option is claimed to be available. It was just over a week's worth of contact. The last day the company contacted me was the day I made this report, and the incident that lead to me making the report was because they had called me, I tried to explain to the person we were not interested in their service, that we had attempted to request service through a search online, which wasn't to this company that was calling me anyways. The last person I spoke to got "snotty" with me, saying that it was my own fault I shared my information online, which I do understand, and it is, but after the first time the company contacted me and I told them I wasn't interested, they should have ceased contact, instead they proceeded to contact me for around a week, and it was 3-5 calls a day, until the day I made this report. That day, when I told the agent AGAIN to stop calling, and that I was filing a report with the Revdex.com, and then hung up, she proceeded to call me back 20 times over the course of 6 minutes. It was ridiculous and uncalled for. This company is a joke. They are obviously not taking responsibility for their actions either.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The order was cancelled, and nothing has been charged. Contract Attached for your reference.If you have any further questions, please contact our office ###-###-#### Option 2 Customer Service.Respectfully,Auto Transport 123
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]