B And B Movers Reviews (916)
Review: In the first week of December I purchased a Sectional for my living room. The right side of the sofa was damaged upon delivery. It had a scratch on the leather arm rest. Several attempts have been made for them to repalce the sofa. They have promised to change it over and over but to this day they have not done so. I have personally gone to the Arlington Store and spoken to the manager and contacted their costumer services department. They came over and took pictures of the sofa and promised to replace it but it's been a month and I keep getting the runaround.Desired Settlement: I have purchased before from Conn's and have been a very satisfied customer before. I would like for them to replace my sofa as promised and for them not to keep giving me the runaround.
Review: I have purchased over [redacted] dollars in furniture with this company. When they delivered the furniture it was damaged. However, I did not know this because it was left packaged up for a smooth move. The sales agent had promised as long as the furniture was packaged I should not be concerned. On the day of the move the moving company had to re packaged the furniture by their standards and noticed the damaged furniture. They had to document the furniture prior to moving because of their liability and they documented the missing glass piece, the hole in the chair and all the scratches on all end tables. I have contacted Conns to exchange the furniture that was damaged and they refuse. One of the end tablesis missing the glass piece, which makes the table not even functional. I also paid for warranties at the time of purchase and was told that the warranties would cover any damage, which is false information. I am told by Conns Corporate Customer service that they will not do anything to fix this. This is awful business. Conns will not work with me to get the damaged furniture replaced or to send me the missing piece of the end table. I have called corporate multiple times since I learned about the damage. They tell me people will call me back and nobody does which, leads me to have to keep calling back.Desired Settlement: All I want is the glass piece for my end table mailed to me. An exchange for the damaged furniture. If they cannot exchange the damaged furniture then I want a refund.
Review: I purchased a new [redacted] French door Refrigerator from Conn's Appliances on [redacted] approx. 1 year ago. I also purchased a 4 year extended warranty. My refrigerator stopped cooling this past weekend and I lost about $[redacted] worth of food. I called the service number [redacted] and explained the problem. I did not hear from them or a technician so I called them approx. [redacted] and they told me they had forwarded the problem to the technician. They gave me the phone number or the person who was supposed to contact me and set up an appointment. I called that number and left a voice mail as he did not answer his phone. I called Conn's [redacted] and they tried to contact the technician. The Conn's person told me he could not reach him either so he left a voice mail with my information. Now it is [redacted] afternoon [redacted] and I still have not heard from Conn's or the technician. This service is unacceptable and I am not happy. At this time I am considering legal action of some sort against Conn's. I consider this to be fraud.Desired Settlement: Refund of all money paid for extended warranty.
Review: I paid off my a Television and warranty before six months in Sept 2012. Now Conns has credit collection calling me and reporting against my credit a year later. I have not ever received a call from them until now when I spoke to the first level customer service representative they saw too where my account had been paid but stated they would have to transfer the call to another level. The call was transferred and they are asking me to verify the last 4 digits of my social and I refused. I have never received any written communication or anything from CONN. My television was paid off in 2012 why am I receiving a call now? They need to quit calling my house and hatrassing meDesired Settlement: They need to reflect Positively on my credit because they never should be representing negatively.
Review: A couple of years ago, I was given an extension on my bill payment per a cionversation with the costomer service rep. Several months later (@6 mos) I noticed that my payments were a month late for quite some time. After speaking with a customer service rep, I was informed that the extension wasn't handled properly and my payments were late although I thought that they were on time. The rep stateed that the extension wasn't put in the system whic made every payment that I payed to post a month late.Desired Settlement: I would appreciate Conn's assistance in making the necessary corrections to my account and credit file.
Review: Back in Jan 2014, I had 3 separate accounts with Conns that were past due. I clld to make payment arrangements and the rep suggested that I combine 2 of the smaller accounts to reduce my payment which was fine. The 3rd, larger account would not be combined so we made pymt arrangements of $225.15 to be deducted from my checking acct for Feb ** and Mar ** to catch me up. The following week I received the refinance contract and ALL 3 accounts had been combined even though that was not what I agreed to. I did not make a fuss bcuz it was better for me to only have 1 pymt of $172.XX due on Feb [redacted] I also made sure to ask that the 2 previous arrangements of $225.15 be cancelled since the refinance got me caught up AND my pymt was less than the $225. I was truly shocked when on Feb ** I got an email from Conns that they had still processed the previous pymnt arrangement of $225.15. I clld and had words with them and advised them that I would give them 2 business days to return the money and then I would file a fraud claim with my bank. This is just what I ended up having to do. Of course I am speaking to many different reps this last month and getting confirmation that there are NO other pymnts that will be taken out of my checking account. Lo and behold, I get another email today that they have taken another $225.15 out of my account. What the hell? Every rep that I have spoken with including those at the Corporate level have swore up and down that there were no future pymnts that would be debited. Now I will have to file another fraud claim with my bank AND close this account. This is horrible. CONNS is full of liars, scammers, deceivers, and people who are not very competent at their jobs. I have spoken to them almost daily in the last month about my refinancing. I have been buying from them for 10 years and at this point I will no longer do business once these items are paid off. I am filing a complaint formally with their corporate office.Desired Settlement: I would like CONNS to refund my $225.15 and remove my checking information from their systems.
Review: The company calls over five times daily, sometime I can't count the number of calls. I spoke to the rep and they keep calling over and over.
Review: I've had an account with Conn's for about 5 years now. Today, I experienced the worst customer service in my entire life. I visited 2 different stores with the same lack luster customer service and lazy salesmen. I walked in the store with the intention of purchasing my nephew's first digital SLR camera. The first store [redacted] I walked in, no one greeted me and several employees who weren't assisting customers, just stood around casually chatting with each other. Finally, I interrupted a conversation and asked to purchase a floor model of the Canon Rebel T3. The salesman didn't know much about the camera which is fine because I know plenty. I asked if the camera came with the basic necessities (lens, battery, charger) and he said it did. Unfortunately, after searching for 30 minutes he was unable to locate the accessories for the camera and kind of shrugged his shoulders and walked away. I asked another salesmen for the floor model of a higher priced camera, [redacted]. I asked him if the lens, battery and charger were available and he said it would take him a while to locate the accessories. When I asked him how long, he said, "The floor models are mishandled so much here it could take a day, an hour, a week. I don't know." I left and went to another location ([redacted] I stood in the camera section for 20 minutes, no one greeted me, 3 salesmen made eye contact. One asked if I'd been helped and when I said no, he just continued walking away. Once again, I pulled someone to help me. Once again, no one was able to locate the basic necessities of the camera. I asked to switch the battery from another model, and the salesman said the other model didn't have a battery which was a blatant lie. Once again, no one seemed interested in helping a long time and loyal customer. I was treated so poorly today, that I've decided to close my current Conn's account and I will never open another one again.Desired Settlement: I'm closing my account so I don't need a resolution from Conn's. I just need for them to know they lost a long time customer today and will never receive my business again.
Review: Went into Conn's to purchase a television stand-[redacted] and a home theater stereo system on [redacted]. Sales person told me that my products would be delivered on [redacted] between 8-11 am. I received no call and waited at home all day. Went into Conn's on [redacted] to talk to [redacted]. He stated that television stand was out of stock and it would be delivered on [redacted]. It was another no show for delivery on Tuesday as promised; again I was not called to be informed of no delivery. The following day I received a call from the warehouse stating that the stand was out of stock and it would not be in until [redacted]. Today,([redacted]) a stand was delivered; however, it was badly damaged. I called to get this situation rectified and was told that I have to wait 48 to 72 hours to talk to someone because that is how they handle business. Part of my purchase was delivered but can not be installed because I don't have the stand to put in on. I have been told that the delivery truck was robbed, all products were damaged in the warehouse and other inconsistent stories. I have not been able to get a Conn's associate to clearly communicate as to why it is so difficult to deliver the television stand -[redacted] as promised and within a timely manner.Desired Settlement: I want the television stand that I purchased without it being damaged. Conn's associate should be accountable and communicate with customers efficiently and in a professional manner. I would like all delivery charges taken off of my bill. I would like a call from a Conn's associate with accurate information ASAP. An apology for the inconvenience ( I gave away I old stand and theater system expecting my new one would be in my home when promised the first time)would be nice!
Review: I purchased a dryer on [redacted]. At that time, I purchased the 24 month extended warranty for $[redacted] + tax. Before receiving the dryer, I personally spoke with [redacted], the store manager, who had me sign a Conns Request to Remove Warranty/Insurance form. [redacted] retained the fax confirmation and other pertinent forms.He faxed the form to their corporate office that day, [redacted]. The charges for the warranty remained on the balance due each month. Two subsequent requests to remove the warranty have been sent, each time I have personally visited this store to ask them to remove the warranty. [redacted] faxed the request for removal form again on [redacted] and again on [redacted]. I have spoken with the Conns Customer Service department staff twice by phone, at [redacted]. On [redacted], I spoke with [redacted] who asked me to return to the store and ask them to fax the request for removal. I waited for them to hand me the fax confirmation where they faxed the form to [redacted]. And on [redacted], I spoke with [redacted] from Customer Service, she also asked me to go to the store and request the form be faxed to them at [redacted]. I again waited for them to fax it to this new phone/fax number that [redacted] instructed me to use.To-date, the warranty remains on my account and I am being billed for a warranty service that I do not want and have not wanted from the day I purchased the dryer. I wish for the Houston Revdex.com to assist me with the removal of the warranty.Conns Account Number: [redacted]Invoice Number: [redacted], Desired Settlement: Remove all charges for 24 Month Extended Warranty on the dryer I purchased from Conn's on [redacted].
Review: this company requires that you have product insurunce for $490.64. the delivery persons tore the sofa when they delivered it. I had to call Conn's several times and no one showed up when scheduled. they then said the report wasn't complete. I had to call several times to get them to schedule the repair and told them I needed afternoon or Saturday and the repair tech was rude and said he could not come at the time I needed. I cannot take off work for this. Basically. Conn's mandates that you buy expensive insurance and then will not do the work or make it a very difficult process. It has been 3 months and still not repaired. It should be against the law to require a policy and then the service not be provided.Desired Settlement: for them to finance a policy and then not provide the service or make it demanding on the customer should be considered fraud. they said that I rescheduled the date but they only call 2 days before and you cannot take off work with just 2 days notice. they make you feel like a criminal for calling them.
Review: After being approved for a line of credit with Conn's [redacted], I went into the store twice after being contacted by Sales rep. [redacted] who called from ###-###-####. My wife and I went to the [redacted] store and selected a Washer and Dryer and Mr. [redacted] even told and showed us the board when you walk into the store big sign that stated Free Delivery if over $799.00 which also matched your add flyer. Then pointed out after entering everything in the computer that after chatting with his boss that item does not qualify for free delivery since it ends with a 7 and not a 9 in the dollar amount and not being reordered. I pointed out that the add does not state Sale items and the product is not in the isolated Clearance Area of the store which I could totally understand. After speaking to my wife, I contacted the sales person again and said I would pay the delivery and will see him later on 8/24/2014. I could not make it to the store by the closing time and he sent me a text to call him on 8/25. I returned his call and he then added he was not comfortable selling that set to me and that I have to buy the more expensive set next to it. He then added that the set we selected would not (now) qualify for the 12 months interest free. I pointed out he had now bait and switched me.Desired Settlement: Advertising needs to be honest and truthful for a consumer at all times especially when a Sales rep is the one that says "your are qualified for free delivery and 12 months interest free" They need to honor the original deal and deliver for free and make sure the set is interest free.
Review: recived mail saying my extended service plan expired on [redacted]I have never bought any thing from them. when you call that number it gives you another number to call the letter head shows conn's home plus the number is [redacted] is this some kind of a scam?Desired Settlement: would like to know how they got my name and address
Review: I received a letter in the mail stating that I have been pre-approved for a credit line increase of 4000, and that if I used my Yes money which is the line of increase offered to me I was going to receive a 10% off and 0% no interest for 12 months. I went to the store and inquired about a [redacted], when the manager came over and spoke to me he told that I have been qualified for 3000 dollars and that I can take whatever I wanted and that I would be able to receive the 10% or the 0%. When I finally chose my item which was a [redacted] note, the associate assumed she called corporate and that the 0% interest could not be applied to my item. Hesitant and disappointed about pricing after financing, I made the decision to leave the store without buying the product. The flyer clearly states that I was pre-approved. The manager also confirmed that I would get my discount. The next day I returned to the store once again to get the item since I really needed for school, I once again asked about the 0% interest, however I was told that corporate makes those decisions and that there was nothing they can do. Before submitting this I contacted conns corporate office, the representative just told me that they just send those flyers to people it does not necessarily mean that they are pre-approved, to me this sounds like a scam if you are telling me I am getting a discount or some kind of arrangement to get a product it should be so.Desired Settlement: Give me what the flyer and manager promised which was 0% interest for one year.
Review: I have been trying to resolve an issue with Conn's since 07/10/2013. I went into Conn's [redacted] to make a payment on account # [redacted]. After speaking with the man at the desk, I decided that it would be in my best interest to cancel this warranty due to problems with payments. Conn's had taken away the ability to pay the account over the phone, I had to mail the payment OR go to a store to make a payment which were BOTH very inconvenient for me. The gentleman at the desk assured me that there was no problem with cancelling and that they would simply refund me the remainder of the warranty balance and cancel and that he would fax in the cancellation request. I still have the copy. Months and months and months of trying to get this resolved, I finally was told that I owed 443.97 and that was that. So, I told them that I would pay the account, what was owed, but I was not going to pay the late fees associated with this mess and requested that they be written off. They have never agreed to write off those late fees that were charged to me due to THEIR OWN ASSOCIATES MISINFORMATION. So, now, I have a report on my credit that I was over 30 days late on a payment, which is incorrect. My payments are due on the 20th of each month. I made payments on 01/02/2014, 02/03/2014 & 02/18/2014, 04/11/2014, 05/12/2014 and the June 20th payment was not paid until 07/07/2014. NONE OF THESE PAYMENTS ARE OVER 30 DAYS past due. I have faxed a copy of my bank statement to [redacted] to show that all of my payments for 2014 have been made and I am still getting constant collections phone calls stating that my payment is due and every conversation I have advised them of all of this information above. I am so sick and tired of dealing with Conn's that I want to scream.
Review: On 8/9/14 I purchased a 42" LED TV model [redacted] for our home in Corpus Christi. The salesman put it in the trunk of our car and a neighbor unloaded it because I am in poor health. It was not dropped or damaged by us. On 8/13/14 DISH installed and connected the TV without damaging it. Immediately the TV displayed an ark in it through the middle section. I contacted the store and service dept. A Conn's serviceman came out on 8/15/14 and stated it had a cracked screen. He stated that he would have to order the parts and return later. I explained that I had to return to our ranch on 8/18/14 and would not return again until November when I will be recovering from major surgery. He talked to his supervisor and the store salesman. The salesman said we could exchange it on 8/16/14. On that date the store refused to exchange it and stated it will take corporate approval which will take days. On 8/17/14 I tried to return the defective TV, no longer requesting an exchange. Conn's refused that. My wife contacted her Citi Master Card company to report the problem and they reversed the charges for the TV and the 49 mos. service warranty. They put it in dispute because the TV was defective from the time of purchase. On 8/18/14 I contacted a female manager at the local Conn's. She was polite and helpful and gave me the Conn's dispute resolution phone number. I contacted them and told them I wanted to return the defective TV and receive a refund of the charges. They reported that corporate would contact us when they made a decision. I contacted the Corpus Christi Revdex.com about this matter.Desired Settlement: The only acceptable resolution of this matter will be the refund of the cost of the TV and the service agreement.
Review: I have been having problems with the service department for replacement of my refrigerator the technicians have told me that they have been having problems with the same refrigerator that I have. The freezer has been clotted up already four times and it's the same thing. First one customer service tells me that if it was the same they will exchange it. Now that I call again to find out about what's going on the replacement. Now another service person tells me that it has to be three times with in the same year. There giving me the round a round. I already paid off this refrigerator. It cost me close to five thousand dollars. And my insurance finishes next year in November. I don't want my insurance to run out before I get it. I have been arguing with them this since the third time it broke. Pleased help me with this.Desired Settlement: Would like to have it replaced. And if they can not do this I want my money refund so I can buy a new one some where else.
Review: I bought a brand new washing machine from the [redacted] location in Austin on February [redacted]. It was delivered on February [redacted]. I used the machine for the first time on February [redacted]. I noticed that water was dripping from the clothes after the final spin. I used the machine again on February [redacted]. I could tell the clothes were not clean and there was lots of water in the tub after the final spin. Not only that, I noticed that the clothes were not even getting completely wet until the rinse cycle. I called the service people that evening and they said they could come out to look at the machine on the following Wednesday, February [redacted]. The technician told me that this machine was broken before it was delivered to my home. There was a broken pulley and some belt had slipped off. I told him that I didn't want the machine and wanted my money back. I didn't want them to fix a broken machine that I had only had in my possession for less than 1 week. He suggested that I get in touch with the manager of the store. I called him that night. He said he had to call Corporate to see what he could do and he would let me know by Friday, February [redacted]. I took the broken machine back to the store today, February [redacted]. I told an employee there that I did not want the machine. He said I could exchange it or pay a restocking fee. I told him that I didn't want another machine. How do I know that the next machine isn't going to be broken? I just wanted my account credited and I didn't think it was right for me to pay a restocking fee. Later today, a manager called me and said I could return the merchandise, but I had to pay a restocking fee. One of the people we talked to said that if I had called within 24 hours, it would not have been a problem. I could have returned it without paying the restocking fee. I was delivered a broken machine. I just didn't know it in that 24-hour period. It was still broken. Is this how you treat all of your customers? You've just lost a good one.Desired Settlement: I want a full refund. That is, I want Conn's to refund to me the restocking fee they are charging me. I also want them to credit my account for the full amount I paid for the washing machine (including the extended warranty and delivery charges).
Review: My wife and I bought a couch, loveseat and recliner from Conn's on 1-**-2014.They offered free same day delivery.It was brought to our house on 1-**-2014.They showed up about 8:15p.m( which is too late)they brought the loveseat in & unwrapped in the livingroom @ first look it was ok. They brought they recliner in not wrapped and placed against the wall, I removed from the wall and noticed there was a big cut in the back. The delivery guys acted surpised (not good actors at all), I told them I was refusing the recliner and they took it back to the truck. They brought in the couch and unwrapped in in the livingroom and @ first glance it looked ok. While the delivery guys were there my wife called the sales man and told him about the recliner and the fact they were charging to deliver. He said they would get a new recliner out there as soon as possible and she would have to speak to a manger about the delivery charge. My wife spoke with [redacted] and he said the guys would bring the new recliner out Thursday and he would take the delivery charges off.Tuesday night as my wife and I are setting in our new couch's we notice the material doesnt feel the same and the furniture seems shorter that what was in the store. My wife and I took measurements of each piece,and she went to the store the next day and had [redacted] the store manger help her measure the set in the store.She went home and measured again, our set at home is 2" shorter in height and lenght and doesnt feel the same.I called corp and filed a complaint and they told us that Thursday instead of bringing the recliner they would just have the guys pick it all up since we were unhappy.Well thursday the delivery guys told me they dont pick up furniture they just drop off. Friday I went up to Conn's to have them come pick it up because no one will return a call!!! They told me I had to keep the furniture because I signed a contract before it was delivered!! So I loaded the recliner and told a few of their customer how bad of serivce they gave & I leftDesired Settlement: I am not happy with the furniture or the Customer Service they provide. I am still within my 30 day return policy and I want this furniture RETURNED!!! I think they are pulling the bait and switch. I DO NOT WANT THIS FURNITURE, I WANT THEM TO COME PICK IT UP LIKE CORP SAID THEY WOULD!!!I HAVE BEEN TRYING TO GET THEM TO COME GET THE FURNITURE SINCE THE SECOND DAY IT WAS IN OUR HOUSE!!!
Review: [redacted] I bought a LG refrigerator 18 months ago, paid cash & purchased the extended warranty from Conn,s. My refrigerator went down April the ninth and is still down. We have had 2 service tec's out to look at it, the last one that was here changed out the motherboard and told us if that did not fix it they would have to order and change the compressor. My refrigerator has the "smart diagnostic" system that will tell you what is wrong with it, Conn's does not use that because their cell phone signal from their cheap phone will not pick the signal up from the refrigerator, I have run the diagnostic 2 time now my self and the keep telling me mother board and compressor need to be replaced so today "MAYBE" they will come and do a seal test on the doors as they have not ordered a compressor yet. If I had purchased this appliance from BEST BUY they would have already replaced the refrigerator. So needless to say "Burn me once shame on you, Burn me twice shame on me. I will never buy anything from "CONN'S" again and for sure I will pass this experience on to as many as I can. I was told when I bought the extended warranty that if something were to happen that the product could not be repaired in a reasonable amount of time they would just replace it. I don't know what Conn's call reasonable but I am tired of living out of a ice chest for almost a month now, that is unreasonable. You took my money now its time for you to hold your end of the deal up.Desired Settlement: Replace this refrigerator
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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