B And B Movers Reviews (916)
Review: I scheduled a service call for my TV which I purchased an extended warranty on. My original service date was 8/12/2014. He was a no show, got a call saying that his vehicle was towed. They rescheduled for 8/13/2014 between 1-3 pm, again a no show, then called warranty department said he would be there between 4-5:30. Again a no show. Called the warranty department again and he told them that he had to order a part for my tv, he never even looked at my TV so how does he know what is needed? He never bothered to Call or let me know he was running late and this is TWO days in a row of no shows on techs. I am beyond aggravated. So completely unprofessional. Please correct this.Desired Settlement: I want my tv repaired in a timely manner!
Review: I purchased a sectional couch in March of 2013 and since a couple weeks after delivery we have had one problem after another! Now the first major issue I had involved the arm of the Chaise part of the sectional caved in and Conn's sent a repair technician from a company they contract called US Quality and when the man came he inspected the Chaise and told my wife he would write his report on his findings and I would be notified by Conn's. So I was notified that they would repair it and after arguing that it was unacceptable because the couch was brand new they agreed to replace the Chaise, so for that I was a satisfied customer. Moving on.....I have had approximately 4 technicians out here since then for the middle part the "armless" sofa because of the sagging back pillows to which they moved around the stuffing inside, needless to say they still sag! They claimed and put in their report that they added filling and that is a complete LIE because they brought in a bag of fill but NEVER used any!!! Then a technician came out because the cushions that you sit on sink so bad that you may as well remove the cushions and just sit on the springs....so that Technician said that he was going to recommend that the springs be replaced in his report and I should hear from Conn's in a few days well guess what I NEVER HEARD FROM CONN's!!! I had to call them and they claimed they called it's funny because I never received a call nor did they ever leave any message on my voicemail but when I did call I found out that the technician said that his findings were FINE and that there were no issues!!!!!!!!!! Next another technician comes out because of the same sinking problem and now my chaise squeaks as if it is 30 years old...so he says he would write his finding and recommendations and that it was definitely frame related.....guess what he also said everything was FINE in his report and CONN's won't do anything about it!!!!!! I bought a warranty and guess what it does me no good because they WONT FIX IT!!Desired Settlement: At this point I would like 1 of the 3 things below:1. They come pick up the entire sectional and zero out the balance of my credit account. (Let them use the money I have already paid as if I had "rented it")2. Replace the entire couch for all the inconvenience and headaches!3. Take back the couch and give me store credit for the original purchase price, to apply to whatever else I choose in the store!!!
Review: Purchased washer/dryer set 3/21 delivery 3/23/15. Washer never worked. Followed company protocol via customer service but to no avail. No one ever came out. Keep getting run around. Purchase price $1400.00. Over ten calls made still nothing
Review: the sales person as well as the manager failed to provide me any information about their 24 hr policy or of their 15% restocking fee
Review: I PURCHASED A HP BEATS COMPUTER FROM CONNS ON 1/21/14.ON 2/6/14 THE COMPUTER BEGAN TO CONTINUOUSLY SHUT OFF AND WOULD NOT STAY ON SO I RETURNED THE COMPUTER TO THE STORE ON 2/7/14 TO BE SERVICED with the plastic still in tact.The computer came back from service on 2/27/14 and the tech stated the system was fine he could not find any problems but as a precaution he restored the software. Again when I took the device home it was still shutting off.I returned the computer back to Conns on 2/28/14 to be serviced again, and the computer did not come back until 3/26/14. Unannounced to me Conns sent the computer to HP to be repaired and HP replaced the hard disk drive which turned out to be damaged and restored the software again.When I went to pick the computer up from Conns on 3/26/14 and upon inspection I noticed that there was a large visible scratch mark on the base of the computer located in the front. At that point I refused to take the device home and demanded that it be exchanged. Conns refused to replace the device instead opting to send it back to service to replace the base.On 4/9/14 I returned back to the store to pick up the computer and when I took it out the box I noticed the back cover hanging due to a broken prong inside the cover. At this point my eyes watered because I could not bring my self to understand the careless manner in which my computer was being handled. I'vecalled Conns help desk and service department at least 20 times demanding the device be exchanged because at this point I feel like they are sticking me with a refurbished computer but charging me for a new computer.When I purchased the device I bought additional insurance for $300 through Conns because the sales associate Joy told me if I had any problems just bring the computer back and it would be replaced which was not the case.All of my payments have been made on time and are current so I don't understand why Conns won't replace the device.device. Conns is not right and should refund my money back.Desired Settlement: I would like Conns to refund all the money that I have paid to date and void the purchase contract I have with them because their customer service is horrible and it's not my fault they sold me a defective device.
Review: I purchased a Sony Viao laptop on Nov. 30, 2013 for myself from the Conns On [redacted]. I was at first very pleased with the product, but in day 15 the computer crashed to a black screen and I was unable to do anything. I called conns and they said to bring it. I did and I wanted a refund, I was then informed that I only had 14 days to return a product, which at the time of purchase I was not informed of this. I was then told by the manager, who had contacted the corpate office, that I had 3 options. 1.put the computer in service 2. sign a voluntary reposestion 3. keep the computere and not pay for. I find #3 plain crazy. I chose to put in service. I got the computer back a week later. Got home, mind you I live 40 minutes away from the nearest Conns. After I redid all the nessesary steps on the computer, it did it again. The computer crashed and was worthless. At this time I had talked to the main office, service, and god knows who else. I was told again of my options. I put it in service again and 3 weeks later it was fixed..they had to replace the hard drive. no longer want this computer, they won't take it back. They still have it at the store, I have been promised store credit, which I have not gotten. I have talked to managers and other peaople and promised all kinds of things so as they put, they don't want me to have a bad taste in my mouth., I have purchased many products from them and never had a problem. I have spent 16,000 dollars over the past few years. I have never been late on a payment, and even paid acccounts off early. I currently have 2 active accounts that are still being paid as of now. They still won't fix this problem. Some of the people I have talked to have been very nice,even though they have lied. Most of them are very rude. I can not believe this how you treat your loyal customers. I WILL NOT BUY ANYTHING FROM CONNS AGAIN. I WILL MAKE IT MY MISSION TO LET ALL OF YOU KNOW WHAT KIND OF COMPANY CONNS REALLY IS!!!Desired Settlement: I would like for this company to refund my down payment or give the store credit I was promised by so many.
Review: This is a complaint in reference to a purchase that was made on [redacted] in the amount $3,014.64 cash purchase. This was for a front load wash and dryer, which includes the pedestals. Upon arrival of delivery I notice there we dents on all sides of both pedestals. Deliver guy stated he would call it in and expect a call back from someone within minutes. A woman did contact me the same day and I explain where dents were, she than apologize and stated that Conn`s will be send me out a refund check for $100.00 allow 3-4 weeks for processing. Well I noticed about mid [redacted] I haven’t heard or received anything from Conn`s, so I contacted them not certain of dates. Person I spoke with on 4 different phone conversation in [redacted] was [redacted] @ [redacted] in delivery. She was the only who could pull my account and see what happen to refund. She stated that it was kicked out and she will send out another request to check re-issued and sent out within 2 weeks. Today I contact her back and she stated the same problem request was kicked out again from corporate; she will need to send another request. Now that means I will be waiting again for another 3weeks of however long it takes. [redacted] gave me corporate number ([redacted]) and said I can contact them. So I did call corporate and spoke with [redacted] whom did not help me either all she did was she another request asking what was going. She also was asking who I was speaking with in delivery so she can contact them to get more information. At this point I am tired of going back and forth. Conn`s made a promise to send refund check in a timely manner. It has been almost 3 month and no one can seem to find out what the problem or just send out check.
I had a very pleasant experience with Conn's. My sales was very nice and very helpful to me.
Review: For approximately two months I have repeatedly contacted Conn's in regards to a property insurance cost added to a financed purchase of a mattress and box spring in the amount of $2143.00 (approximately). I faxed in the request proof of property insurance to hav the charge removed. I brought the documentation to a local Conn's to fax to the Insurance department. After two or three additional calls I learned that the document was not received. I then request that State Farm fax a copy of the proof of coverage. I later called to confirm the document was received but the account was not adjusted. I was assured by two separate manager's that once the insurance associated charges were removed from the account my balance would be $795.99. In good faith, I paid that entire balance 8 days before the pay off balance due date on March 15th. On March 27th, after making another call I was told that the proof of insurance was received by Conn's and applied on March 24th. However, the account was closed on the 23rd and would need to be re-opened to adjust the balance. I was advised at that time to allow three business days for the adjustment to be made. When calling today, April 4th, I was told (after being transferred literally 5 times) that the balance would not be adjusted off of the account because the March 23rd deadline had lapsed. I was also told that the remaining balance just needed to be adjusted off by a Customer Service Manager. Lastly, I spoke to a representative and Customer Service manager who both told me that the remaining balance was the result of a ten dollar balance being left on my account at the time of March 23rd (the due date) in addition to interest associated with that amount. I explained my frustration to the manager who did nothing but tell me that it would take an additonal 24 hours to pull the calls to verify all of what I had stated and then later a request could be made to write off the remaining. I explained to her that this process has been outdrawn and I wanted the issue resolved today. I also explained the inconsistent information I had received from as many as 7 or 8 Conn's representatives. I have no intentions at the present time to patronize this organization again. The service is poor and based on the inaccuracy of information, condescending tone, and lack of urgency of the leadership the management team is poor as well and poorly selected.Desired Settlement: I would like an apology for the unnecessary, unreasonable, undue stress placed on me as a consumer having adhered to the terms of my purchase. Secondly, I would like the issue resolved expeditiously as it is beyond long overdue. Secondly, I would like financial compensation appropriate for having been burdened with consistently having to follow up with Conn's to resolve an issue complicated and repeatedly miscommunicated by the organization.
Review: in September I purchased a freezer and 3 patio sets. all 3 of the patio sets have issues. I have spoke to my salesperson, have had representatives of conn's to my home to inspect the product and all have told me it will be resolved right away. I have yet to get any resolution to this matter. I have refused to pay for items that are defective, have even spoke with 7 different people at company headquarters regarding all of this and still haven't received any help. I believe I have been overly patient, I mean really, 6 months is being more than fair !!Desired Settlement: apology and replacement of defective items. it would be nice to have some other form of compensation, but I am trying to stay realistic. I have already spoke with my attorney regarding thas , and hoping that I can resolve before taking them to court.
Review: I have purchased an item from them and since then I keep getting flyers. I called them and asked that it be stopped and I have received mailings since then on two different ocaissions. when I call them I have to wait a very long time, this is getting stressfulI WANT IT STOPPED NOW.Desired Settlement: IF THIS DOESN'T STOP WE WILL GO TO COURT AND MONEY DAMAGES WILL APPLY FOR STRESS DUE TO THEIR HARRASSMENT.
Review: Sales woman lied to my wife and I. promised free 46 inch tv, with purchase of bedroom set. then asked by her boss she lied and called us one.
Review: I purchased a refrigerator from Conn's on [redacted]. About a month or 2 after the refrigerator broke down and stopped making ice. I called Conn's at their support number [redacted] after arguing with the representative finally they sent someone to fix it. On [redacted] when my [redacted] got home from work around 4pm he called me at work and said the kitchen was full of water because the refrigerator went out. I called Conn's again spoke to [redacted] who said they were not able to send nobody until [redacted]. I told her I needed someone to come out before because I had food in there. She told me to put my food in a refrigerator of a family member. After I refused she said she will have someone call me within 24hrs. On [redacted] since no one had called I called back around 5pm or 6pm. After they hung up on me 7 times finally a man named [redacted] talked to me. He said he wasn't able to do anything because the tech department was now closed and he suggested for me to call back [redacted] at 8am to speak with someone else. I refused and asked to speak with a manager. [redacted] did not allow me to do so by stating there were no managers available. Finally he placed me on a very long hold so I disconnected the call. That same night I went to the store where the refrigerator was purchased and spoke to a manager named [redacted] who was very nice, he put in a request for exchange and said he would have an answer [redacted] and call me back. On [redacted] since he did not call me I called the store and he did not work so I talked to another manager [redacted] said the order was placed but they had not received a response. [redacted] provided me the phone number to what he called the corp of Conn's [redacted]. I called spoke to [redacted] who said she had to transfer me to the Tech Department to see if someone can come out. I spoke with [redacted] who went thru the notes on the file and speaking very sarcastic said someone by the name of [redacted] has been trying to find someone to come out and fix the refrigerator but for some weird reason they had no one in [redacted]. He suggested for me to wait until [redacted] for a call back to see when someone can come out. I again requested to speak to a manager he didn't want to transfer me until I asked again. He finally said please stand by for a manager. I was then transferred to a voice mail for [redacted]. I called the Conn's store and again spoke to [redacted] who said he was not able to do anything and I had to wait for someone to get in contact with me. I have 5 people in my household and can't afford my refrigerator to go out and not get it fixed. Most of my food has already gone bad. I need help with this company. Either to give the refrigerator back and not have to pay anything to them or an exchange as soon as possible. I was told this was a new refrigerator and to have it go out within 5 months of purchasing it it's not right!!! Another thing is I honestly don't want to deal with this type of customer service. They are so unprofessional!!! I work for a call center and this type of actions are completely wrong!!Desired Settlement: I want an exchange or for them to take it back but clear my credit report for this debt. I honestly do not want to deal with their employees.
Review: On July 3, 2014, I entered the Conn's at the [redacted] to purchase a washer and dryer set. After the order was completed and set-up for delivery on July 5,2014, everything should have be set. The washer and dryer was to be delivered to address other than mine. On July 5,2014, I received a called that the my delivery time period would be between 9am - 12n. Needless to say, with many call to Conn's on the status of the delivery in which I had communications with [redacted], Jeff, [redacted] and [redacted] and still did not get the delivery until 6 pm that evening and then had to be rushed because the person that was receiving the delivery had to leave for work. I was told my [redacted] (Manager) that I would not be charge for delivery. I was told that the delivery truck had broken down and they had to get another truck and as I stated it not my fault that the truck broke down. Because representative Conn's have no communications skills, this situation could have been handled differently. All they had to do is to keep the customer inform of the situation. Secondly, I have been doing business with Conn's for many years and never had a problem; but then I receive a credit card in the mail that I did not apply for, but the washer and dryer is charged to that account. I was waiting on the coupon booklet as always.
Review: I opened a 0 interest account back in 2013. I have been trying since Dec/Jan to change my due date from the [redacted] to the [redacted]. I call in and I'm told to post date a check and then a request will be put in. This happened in Jan and Feb - in Feb I was assured that the request would be put in however, it wasn't I received a call today and was told that the request was denied and that my account is now no longer on the zero interest plan either - I am now on the 36 month plan with interest. This is not acceptable. I was told things would happen and they did not which now has my account past due. I also was never informed that this change had taken place. I feel like this is a tactic used in order to make people late - as I also can not log into the online account with out having to call in and have my password reset each time.Desired Settlement: I would like for my due date to be changed from the [redacted] to the [redacted].and for my account to go back to the zero percent interest plan that I originally signed up for.
Review: I purchased a stove on the notion it did something that was advertised. I asked the salesman 3 seperate times if this particular stove offered the advertised feature. He said yes all 3 times. I purchased the stove and when it arrived at my house. I discovered it did not. They will not accept my return without a 15% restocking fee, even though they sold me the wrong item.Desired Settlement: I want a full refund with no stocking fee.
Review: In late [redacted], 2014, I paid $100, (+/-) for a "service call" on an Ice Maker related issue to be repaired on my [redacted] Refrigerator with the understanding that parts and labor would be additionalThe tech came out and determined the ice maker needed to be replaced but due to the numerous repairs earlier in the day requiring all available parts on his truck the ice maker would have to be orderedI believe this was on a Wednesday and said that the part could possibly be in by Friday but if not he was going on vacation for a weekI asked if the work order would remain open and he said yesThe ice maker was working intermittently, about once a week or so, and waiting for the ordered part would not be an issueI admit I have allowed this issue to go unresolved because life sort of got in the way but thinking the issue was worsening it reminded me that he was supposed to call to install the new ice maker but had never calledAfter talking to the service department at Conns, a [redacted]) and two other service related personnel they tell me I will once again have to pay the $service callMy issue is having to pay an additional $when the first $didn't solve anythingOne of the service persons stated they had talked to the tech and he has no recollection of the conversation...., go figure! It's as if the customer's version doesn't matter and that's where my beef comes inWe have been looooongtime customers of Conns but I have spent my last dime thereI have even logged in a complaint with the [redacted] Corp., for Conns representation of that company.Desired Settlement: At this point there is no resolution for me from Conns and I do not choose to have a representative call meI am seeking independent service repairI realize Conn's is a sponsor of the Revdex.com so there may not be a resolution anyway; why bite the hand that feeds you, I get that! They are so willing to help but will charge the $service call again and that is not acceptableI have heard many complaints in years past about Conns service, or lack thereof, but until I experienced it personally I ignored the warningsThat will NOT happen againMouth-to-mouth can save you or sink you and in this case the latter applies
Review: To Whom It May Concern, [redacted]
Review: I purchased a front load LE washing machine model number [redacted] on May24,2014. I call Conn's service center on June27,2014, because my washing machine makes loud noise (like the gears are changing) and it vibrate extra. When I have washed over 6 hours I smell metal; It smell like burnt metal. [redacted] from Conn's Factory Service came to my home on July3,2014 at 11:10am to fix the washing machine. [redacted] had me to wash a small load of towels. He heard a noise. Then [redacted] and his worker pulled the washing machine out to removed the back cover plate and the top cover plate on the washer. The top cover plate had dents that I was not aware of until [redacted] showed me; and he also asked me if I purchased this washer on "CLEARENCE". I think I received a washing machine that was not new out of the box. And if this washing machine is new, I should not need to have it repaired. [redacted] stated it was not anything wrong with the washer. This washing machine is louder than my old washer. According to LE website this washing machine should not make a lot of noise.\par Product_Or_Service: HE FL Washer (Graph\par Account_Number: [redacted]Desired Settlement: Replacement I would like for Conn's to replace this washing machine with a new washer that work proper without any dents. I'm paying too much money for this washer. I should not hear my washer rocking side to side, jumping or the gears changing. [redacted] stated I should only wash a small amount of clothes and everything should be okay. When I wash I do not over fill the washer.}
Review: I have spent over $4,000 in the past 6 months at Conn's. I regret it everyday. The bad enough the sales person sold me an item that had no use to me, and the store wanted to charge me more to return it than what the item cost.
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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