B And B Movers

Review: I bought a bedroom set from conns in sugar land Texas January of this year and the slats on the bed broke within two days so I called and they sent out a tec that just put the broken leg back on which broke again that night and for the last five months I have been making calls trying to get the issue resolved in the process I have received the wrong part three time there driver forgot my package at the warehouse and I took a day off expecting it and no one contacted me that day I found out when I called them they have hung up on me put me on hold for over an hour wont transfer to managers when asked promising me call backs that I never receive I have been told the only person who can fix the issue at hand is [redacted] I have left her numerous voice messages and the representatives have sent her emails and I have gotten no responseDesired Settlement: full price of merchandise

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 1/20/14,

Mr. [redacted] purchased a Austin City Vista bedroom set which consists of six pieces

(headboard, footboard, rails, dresser, mirror, and nightstand) with a limited

1-year manufacturer’s warranty. After reviewing Mr. [redacted] service needs, Conn’s

has agreed to allow Mr. [redacted] to return his furniture and issue a refund to his

account. We spoke to Mr. [redacted] on 6/24/14, during conversation Mr. [redacted] stated

he only wanted to return the headboard, footboard, and rails but keep the

remaining items. Mr. [redacted] is scheduled

for 6/25/14 to have the requested merchandise picked up and returned to Conn’s.

Once we received Mr. [redacted]’s furniture, we will process a credit of $422.17 to

his Conn’s account. We sincerely apologize for any inconvenience Mr. [redacted] has

experienced during this process.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I went to Conn's to purchase leather furniture, I told the salesperson I was interested in purchasing leather furniture he showed me 2 sets he stated were 100% leather he asked me if I would be interested in a blended leather and I again told him no I wanted leather he stated those were the only 2 sets of leather he had in the store. I choose a set and paid cash, the furniture was to be delivered the following Wednesday. I signed for the delivery and then set about arranging it, when I removed the tags from the the first piece it clearly stated on the tag it was bonded leather which is basically vinal. I immediately called the store and asked for the salesperson and was told he was off until Saturday I explained the situation and stated if that was the case they would make it right and he would have his manager call me. After 24 hours of no return call I called again 3 times to speak to the manager and each time he was with a customer or in the bathroom and would return my call which he never did. My husband finally got ahold of him the following day using a false name. The manager assured him he had submitted the paperwork to corp office and it would be refunded but would take a few days. On Saturday we received a call from the salesman stating he never told me it was leather and they would not be refunding our money but would exchange the set for store credit and we would be charged for the pick up I said that was not acceptable and asked for the manager and of course he was busy. I called the corporate office on 4 occasions and was told a district manager would return my call and never received a return call.Desired Settlement: Would like the cash I paid for a product that I was led to believe was something it wasn't refunded and the furniture picked up at no charge. Thank you.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 7/04/14, Mrs. [redacted]l purchased a Brantley Java furniture set

which consisted of three pieces; sofa, loveseat, and a

chair ½ with a 48-month Furnituregard Plan on all three pieces. Mrs.

[redacted]l received a 32” Haier LED TV with her purchase and elected

to have her items delivered. Mrs. [redacted]l was scheduled for delivery and

received all her items on 7/09/14 in good order. Our records show on 7/17/14, Mrs. [redacted]l contacted us stating she was unsatisfied

with her furniture and stated she was misinformed by her salesperson that the

furniture she selected was 100% leather. After researching Mrs. [redacted]l's

complaint we found she had been looking at another furniture set; however she

agreed to the less expensive furniture set which was not leather. Mrs. [redacted]l

was reminded of Conn's Return and Exchange Policy: within 14-days a consumer

can exchange their furniture to equal or greater value with a $129.00 exchange

fee. Although Mrs. [redacted]l has

exceeded the 14-day Exchange Policy, Conn’s has agreed to extend her the option

to exchange her furniture with a $129.00 exchange fee.

If we may be of further assistance, Mrs. [redacted]l may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

While I appreciate the response by [redacted] much of her information is incorrect. Ms. [redacted] states my first attempt to contact them was on 7/17/14 this is incorrect my first attempt to contact was in fact 7/10/14 to the store I purchased the furniture from on 7/10 I made 5 attempts to contact the manager with my complaint after each call I was told the manager was in the bathroom or with a customer and would return my call which he never did. Finally my husband called from a different phone and used a different name and was able to get him on the phone, he told my husband he would have to look into and if his sales person did mislead us it would be taken care of on 7/12/14 my husband had still heard nothing back from him so he called him back at that time he told my husband that he had submitted the paperwork to corporate for a refund and would take time to process and he would call him the following week and of course there was no return call from the manager. in all 14 calls were made to the store to try to resolve the issue between 7/10 and 7/14.

On 7/14 my husband called again and was told by the manager that his sales person told him he did not tell me the furniture was leather therefore there was nothing he could do. At that point I made my first call to their Customer Service number on 7/14/14 and explained my complaint to them, the young lady I spoke with was very kind and said she was sure they would refund my money as I had paid cash and was mislead, she would have her supervisor call me back. On 07/17/14 I had still not received a call back and called again and of course had to tell the story all over again and was told that I should have read the fine print they don't give refunds the most they could do was exchange the furniture at that point I said fine but I want to get it from a different store because I did not want to deal with those people any longer she gave me the address of another store. I would also like to say that the reason I did not know the furniture was not leather is the store removes the manufactures tags from the furniture on display and you have to trust your sales person is telling the truth, I explained to her I would not pay the $129.00 exchange fee and she said she could not authorize that it would have to be the District Manager and she would have her call me back guess what no return call. As to me choosing a less expensive set of furniture this is not true it was actually more expensive and I assumed this was because it was 100% leather as I had asked for and that is what the sales person informed me. Also I was never verbally informed of the return policy by anyone at the store. The only place that is even mentioned is on the envelope of papers they give you after you have already made the purchase. I do have phone records of all my calls to the store as proof and also to the customer service line.

In summary no I am not satisfied there is no resolution and to this day no one from there customer service department has called me to resolve this issue. Please fell free to call me anytime.

Thank you

Review: I went to Conns to pick out stove, fridge and tv for my home I was moving into. Delivery was set up for the following Saturday. Saturday came heard nothing from Conns. I called Conns and they informed me the stove I picked out was not avasilable to come back 100 + miles to pick out another one which I did. I picked out another stove and took my tvs home with me for delivery of stove and fridge on Wednesday. I tried at that time because I had driven back the 100+ miles to get free delivery which they informed me they could not do. Wednesday came no word from Conns so again I called to be informed that the fridge I ordered was not in stock. They wanted me to drive the 100+ miles again to pick out another one!! I called the delivery and he said they should have one in by Friday for Saturday delivery. I called Friday and was informed that the fridge did not come in. I called the store and spoke to [redacted] the assistant manager although very nice informed me that she would hold one off the floor that was being clearanced but I would have to bring my truck to bring it home. I am unable to unload a fridge by myself so this is NOT an option!! I asked her [redacted] to take the fridge off my invoice so at least the stove could be delivered. She did that for me. On Saturday when the stove was delivered it had a dent in the side of the stove. I was livid. The delivery guy was very nice and from what I understand does not work for Conns and is contracted out. He called the warehouse and they gave me 15% off which only takes off the tax. I've tried for over a week to get in touch with a district manager but to no avail. I have a ticket # [redacted] that they gave me to log when I first tried to contact the district manager.Desired Settlement: I would like at least some taken off my bill for all the aggravation this has caused me. I will not do business with Conns after this ordeal is over with!!

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/05/14, Mrs. [redacted] selected a GE refrigerator and electric range to be

delivered however; due to range not being available for immediate delivery Mrs.

[redacted] was asked to re-select a new model. On 7/12/14, Mrs. [redacted]

re-selected a Frigidaire electric range and received delivery on 7/19/14

however; the GE refrigerator was no longer available. Mrs. [redacted] requested to cancel the refrigerator

and a credit of $632.19 was applied to her account. After researching Mrs. [redacted]’s complaint we

found during delivery a dent was discover on the range, Mrs. [redacted] was

offered and accepted a 15% discount which has been processed to her account.

Mrs. [redacted] was contacted by the district

manager to discuss her concerns; due to her experience in addition to the

damage concession; Conn’s has refunded Mrs. [redacted]’s delivery charged and

mailed her a $50 gift card.

We sincerely apologize to Mrs. [redacted] for her

experience and any inconvenience. We

appreciate her for bringing her concerns to our attention. The matter has been addressed with those

involved to ensure it is not repeated.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] additional concerns. Our records show on 8/11/14, a $50.00 gift

card was mailed to [redacted] We attempted to contact Mrs. [redacted] on

10/1/14 to verify her mailing address but were unable to reach her at the time.

Although the gift card has not been returned

to sender we will gladly send out another gift once we have confirmed her

mailing address.

Mrs. [redacted] may contact us directly at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

They sent me a gift card which you can not use towards your payments and can only use in Conn's store. I will not ever be going to Conn's again so this card is useless to me.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: They called and asked for a post dated bank debit I said no the did it anyway. Called the day it tried to debit the bank they said they would delete all my bank info. Next day they tried to debit once again. that was twice they tried to debit my bank with out my permission. I was charged fees from my bank do to no funds. They should be charged with fraud and theft.Desired Settlement: Charges field it is backing the law.

Business

Response:

Thank you for

the opportunity to respond to Mr. [redacted]’s concerns regarding account

#[redacted] Mr. [redacted] stated he had a

payment post to his account without his authorization which caused his checking

account to overdraft.

According to

our records and recorded calls, Mr. [redacted] authorized the payment, but stated

he didn’t know if it would clear his bank before his payday.

On [redacted] a refund in the amount of $82.18 was processed and sent for approval. Mr. [redacted] should receive the refund check

within 7-10 business.

We value Mr.

[redacted] as a customer and sincerely apologize for any inconvenience he has

experienced due to this matter.

Review: April and May 2014 was reported 30 days late to credit bureaus.

The item Conns Credit Corp is inaccurate because I have never been 30 days late as being reported. The payment was made electronically by check on May 18, 2014, on the Conns website. It posted to the account on May 19th. The ACH did not come out of my checking account until May 20th. On the Conn’s payment website it states, “ it may take up to three days to post onto the account.” This proves that I did make the payment before the 19th of May. I am requesting that the item be deleted to correct the information. This is an ongoing issue since June 3, 2014. On July 7, 2014 I spoke with a representative named [redacted] she stated that Conn’s submitted a request to credit bureaus to remove 30 day late notice.

I later received a letter stating that Conns Credit Corp will not remove the 30-day late marks on my credit report. They also sent me a copy of the ledger showing only when the payment was posted on May 19th. I have proof that the payment was made on the 18th of May for April payment.

They also reported my May 2014 payment 30 days late. [redacted] informed me, Conn’s representative, that the request was submitted to credit bureau to remove the negative information. After following up I found out that it was not done. I am requesting that the item be deleted to correct the information. It would have been 30 days late if it was paid on June 19, however, on the receipt was paid on the 14th.

I am very disappointed with Conns Credit Corp, as I have been a customer since July 1, 2009. I have paid off a total of five accounts and never being late. Its very sad to see this how they treat their long time good paying customers

I also have letters and receipts as proof of these claims.Desired Settlement: I wish for both 30 day late payments to be removed.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted].

[redacted] stated he assessed a negative credit mark

in April and he has never been 30 days late on the

account.

According to our records, [redacted] processed a payment

in the amount of $205.87 on May 18, 2014.

The confirmation [redacted] received stated the

payment was scheduled to process on May 19, 2014. This payment was past due as of April 18,

2014.

We

are obligated to report factual information to the credit bureaus and are unable

to remove the negative credit marks earned by [redacted]. We have attached a copy of the payment

confirmation as well as the payment history for [redacted]’s records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am very disappointed in the incomplete response to the complaint filed. Conn's did not respond to my complaint fully. They only responded to a payment that was made on the 30th day not passed the 30th day. They went on to say that the were obligated to report factual information, however, that is not true. They have reported a previous account, that I had a few years ago as 30 days late and had to remove the mark from my credit report. As for the complaint, a Conn's representatives informed me that as long as I don't make a payment after the 30th day I should be okay with no negative marks on my credit. So I assumed that the account was fine until I checked my credit report. I immediately called a Conn's representative about my April payment and I was told that she did not see a 30 day late payment and to send my information to your 30 day error department for removal. I waited a few weeks for resolution and saw on my credit report and they had reported May as well being 30 days late. This is not fair credit reporting practices. I have attached correspondence and documents to support my claims along with the receipt for May's payment which was paid four days before the due date. Because of Conn's error my credit score has dropped as well as the limits on some of my credit accounts due to the reporting of inaccurate information.

Review: They won't honor their warranty on a 60 plasma tv that was bought by me under my ex girlfriends name. I bought conns 4 year ext warranty and now they don't want to honor it.Desired Settlement: Replace tv under warranty

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint.

After further review and research, we found Mr. [redacted] complaint is regarding

a 60” television that was purchased by different consumer. We are unable to

disclose any information to a 3rd-party regarding this consumers.

Our records show on 10/19/14, Mr. [redacted] contacted us via social

media stating he purchased a 60” plasma television and Conn’s Repair Service

Agreement Plan under his ex-girlfriend’s name and the warranty is not be

honored. Mr. [redacted] was educated that he would need to have the original owner submit

a written request to transfer the warranty into his name to utilize the

coverage under the terms and conditions of the Repair Service Agreement. Refer

to your Terms and Condition of the Repair Service Agreement SECTION (8)

Transfer: This Agreement is transferable upon FWSC or its Administrator

receiving a written request from the original owner. The written request may be

sent to Conn’s at [redacted] or by email as provided at

[www.conns.com].

Conn’s is willing to honor the Repair Service Agreement Plan once

we have received the requested documents. We a copy of the Repair Service

Agreement in our response.

If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Review: I have been called 6 to 7 times day about a bill that I have Confirmed receipt for being paid. They call and do not leave any message; I have told them I paid the bill however they continue to call me. after I have asked them to stop calling. [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Conn's to stop the harassing phone calls,and make good on repairing the items they sold us under warranty

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account #[redacted] stated he paid his bill;

however, he is still receiving collection calls on his account.

When the payment is late,

we begin call attempts as a reminder to ensure payments will be

made timely. It

is a normal practice for our company to begin call attempts the first day the

payment is late. To prevent the calls [redacted] has the option to pay

on-line, in his local Conn's store, by mail, or over the phone if it is more

convenient for him, before your due date. Additionally, if [redacted] pay

date has changed, he may benefit from requesting a change of his due date each

month. We ask that [redacted] contact

us if he would find this beneficial.

According to our records, [redacted] began

receiving collection calls due to two payments being returned by his

financial institution due to NSF. We

spoke with [redacted] on [redacted] 20, 2014 regarding the payment that was

due. He stated he would make the payment

on [redacted] 26, 2014. [redacted] has not received any additional collection

calls since [redacted] 21, 2014. Please

note, when payment arrangements have been made, it takes 24 hours to remove the

telephone number from the system to stop the collection calls.

We would like to thank [redacted] again for

bringing this situation to our attention. We value him as a customer and

appreciate his feedback.Thank you,[redacted]

Review: We purchased a table from them in September 2012 and proceeded to pay according to the 0 interest for 12 month plan..As September 2013 rolls around, I call to make a final payment of $736 to pay off the balance....or so I thought. We went 11 months without a call or a letter or a bill from CONNS, only to receive a disturbing call in August 2014 that we are 3 days past due for a minimum payment of $71. This was a shock to me because I thought that we paid it off. We asked them to send us an itemized statement, which took over a month and 2-3 requests. We received that and asked them to investigate the phone call where the rep told me my balance, but that did not happen and we had to request again. Now we have made 3 minimum payments at this point to avoid it being reported on the credit report, CONNS still getting money. The result was that CONNS rejected that investigation and still held us accountable for the balance. We paid on the 13th in 2012, but payment was not processed until the 14th of 2012, which made it late unbeknownst to me. Instead of sending me a bill to let me know of a remaining balance, CONNS has decided to hold my $736 payment to apply to future payments. This seems illegal as I did not authorize anyone to "save" my bulk payment. In essence, CONNS gained more money from me by applying my bulk payment to future payments which effectively costs me more money over time, when I really thought I had paid the balance!Desired Settlement: I would like CONNS to acknowledge their poor billing practices and tell me exactly what balance was remaining after I made my bulk payment.. If there was a small balance of 50-100 dollars, I would have paid that off as soon I knew and then I would have not been charged interest for over 11 months! If a refund is due, I would gladly accept it.

thank you

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted] stated she submitted her final payment for her account on September 13, 2012 but

it did not post to the account until September 14, 2012 which caused her to lose her cash option

and accrue interest.

According to our records, [redacted] signed a

32-month retail installment contract on September 3,

2012.

That contract also included a 12-month no-interest

financing promotion that expired on September 3, 2013; however, we do offer 10 days before a

late charge is assessed on the account.

[redacted] stated she made her payment on September 13, 2013 but

it did not post to the account until September 14, 2013 which caused her to lose her cash

option. We ask that customers give 24 hours for their payments to post to the

account.

As a one-time offer and a goodwill gesture, we are

willing to reinstate the Cash-option and close the account for [redacted].

Please allow 10-14 business days for the process to be

complete.

[redacted] will receive a close-out letter for her

records within 30 business days of the account closing.

We value [redacted] as a customer and appreciate her

bringing this matter to our attention. Thank you,[redacted]

Review: Our dryer hasn't been working for over a month. The repair guy has been out twice and had to order parts each time. When I call in to the service center they always make an apt for when I won't be home. They should at least give a discount or loaner dryer. I bought a 2 year service warranty for nothing.Desired Settlement: I want people to know that [redacted] is just that-A CON!!!!!!!!!!

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on [redacted] purchased a [redacted]

electric washer and dryer with a 24-month Repair Service Agreement Plan.

We received [redacted] complaint and found she contacted

our service department on [redacted] stating her dryer was making a loud humming

noise and would not start. A service appointment was scheduled on [redacted]; the

technician found parts were needed to complete repairs. Our records show there

was a delay receiving all necessary parts to complete repairs from the

manufacture. On [redacted], we contacted [redacted] to notify her that we

have received all parts and a service representative will contact her with the

first available date to complete the repairs.

[redacted] offered [redacted] a credit in the amount of

$** to her account as a goodwill gesture. Our records show on[redacted], we also

submitted a request for a $** gift card to be mailed to her residence. We

sincerely apologize of any inconvenience [redacted] experience as a result

of the service delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I reject this response because a technician came out again [redacted] and now a belt has to be ordered for the dryer. The $** gift card came in and was a [redacted] gift card that cant be used as a payment on the account. I also havent seen the $** credit on the account. [redacted] hasnt been willing to get me an appt that is after [redacted] when I get off work. I have a two year warranty on the dryer and it makes no sense that it should take this long to fix my dryer. I regret purchasing anything from [redacted] and I should have known the name [redacted] is exactly that. I have purchased a total of * items from them and Im not pleased at all with the service. I purchased a washer and dryer so I wouldnt have to go to a laundromat. I have been to the laundromat at least 6 times since the dryer stopped working. Im not satisfied at all because [redacted] isnt resolving this issue adequately.

Regards

Business

Response:

Thank you for the opportunity to respond to [redacted] additional comments. Our records show on [redacted], a service appointment was scheduled to re-assess [redacted] dryer; during inspection the technician found additional parts were needed for repair. After further reviewing [redacted] repair needs, it was determined the dryer was uneconomical to repair therefore; [redacted] agreed to exchange her dryer. [redacted]'s new dryer was delivered on [redacted] and received in good order. We sincerely apologize for any inconvenience [redacted] experience during this process.If we may be of further assistance, [redacted] may contact us at [redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with Ithis resolution.]

I dont accept this solution. [redacted] required me to pay the difference in the ineffective dryer and the replacement dryer. I paid $** with no warranty. They wouldnt honor the warranty I had left on the defective dryer. They also wouldn't allow me to use the [redacted] gift card they mailed me. These gift cards expired in [redacted]. They dont communicate well, have poor management and didnt try to assist me in a timely manner. They also wouldnt honor my warranty or try to help me since I was without a dryer for 2 months. I should be compensated for going to the laundromat and my account should be paid off. [redacted] is a con and I never should have stepped foot in their doors

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted] additional

concerns. Exchange was approved on

[redacted] for the full credit of the original amount paid which was

$[redacted]. The replacement of her original

dryer fulfilled the repair service agreement as stated in the terms and

conditions therefore; [redacted] warranty coverage did not transfer to the

new dryer. The dryer [redacted]

selected was $**.00 more than the credit approved therefore she was required to

pay the difference.

We attempted to contact [redacted] on [redacted], to discuss her

concerns but were unable to reach her at that time. [redacted] has agreed to utilize the gift card Mrs.

Montgomery received in [redacted] toward the difference. [redacted] may contact me directly or

visit her nearest [redacted] to receive the credit back to her [redacted] card. We appreciate [redacted] for bringing

her concerns to our attention. The

matter has been addressed with those involved to ensure the errors that were

made are not repeated.

If

I may be of further assistance, [redacted] may contact me directly at

[redacted].

Review: I previously opened an account in October 2013 and receive no intrest for 1 year cash option to pay off my account, in march I went back into the store to make an additional purchase. Store employee [redacted] insisted he could add the purchase to my existing account and that my payments per month would be raised from 79. per month to 111 per month and my payment would be 1 day sooner then previous. When I came time to make my next payment I noticed that the information was not updated online so I called customer service and was advised that there was not just 1 account there were now 2 account and 111 was due on the 15th of each month and 79 was due on the 16th. I said that was not what I agreed to. The customer service agent said he would open a ticket and suggested that I go into the store and speak to the associate that had taken care of me that day when I went back into the store he denied telling me that there would only be 1 account and said that I miss understood him. I asked him at least 5 times that night about the new payment amount because I was wondering why it did not go up more. He shook my husbands hand and said its one account you have my promise. now customer service says to combine account to make payment affordable I must decline all cash options or do a volunteer repo on the merchandise. But that's not what we agreed to the date we made the purchase My credit is now being hit for a late payment when the customer service agent said to not make one of the payments and that it would be fine because he opened a ticket for it.Desired Settlement: I would like to have the 111 payments and both accounts be combined with my cash option like I was promised.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding accounts #[redacted] and #[redacted]. According to

our records Mrs. [redacted] signed a 30-month retail installment contract on October 16, 2013 which

included a 12-month no interest promotion. Additionally, she signed a 32-month retail installment contract on March 1, 2014 which

also included a 12-month no interest promotion. Mrs. [redacted]

is stating the two contracts were to be combined into one monthly payment and

include the 12-month no interest financing.

Please note, a contract with an add-on account is not

eligible for our no-interest financing offer. However, as

a good will gesture, we are willing to reinstate Mrs. [redacted]’s 12-month no

interest financing and remove the late fee on the account ending in [redacted] The two accounts would have to remain separate. Mrs. [redacted]

would need to remit the past due amount in order to do so.

If Mrs. [redacted] would like to combine the accounts, we can do so, but she

would forfeit the 12-month no-interest financing for both accounts. If she would

like to forfeit the 12-month no-interest financing for both accounts, she would

need to go into the store to combine the contracts.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced regarding this matter.

Thank you,

Credit Help Desk Specialist

Conn's

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please see consumers new issue and address.Repair Issues - An unreasonable or excessive delay in completing a repair

Review: I paid Conn's appliance the total amount I was quoted, faxed over my renters insurance they claim to never have received it, they did not close out my account after last payment was made they haven't contacted me in 9months to let me know it wasn't taken care of, I was under the impression everything was paid for & done. Now being told I owe over a thousand dollars in interest on something that was supposed to be closed & paid off as of July 22, 2014Desired Settlement: I want the account closed like it was supposed to be as of July 2014.

Business

Response:

Thank you for the opportunity to respond to [redacted]

concerns regarding account #[redacted].

[redacted] stated she paid off her account but it is still open and

showing an outstanding balance.

We received a copy of [redacted] renters insurance on

April 6, 2015. We are in the process of

applying an insurance credit to the account.

Once the insurance credit has been applied, we will close the account. Any late fees will be reversed.

We ask that [redacted] please allow 7-10 business days

for the credit to post. Once all the maintenance

has been completed, [redacted] will receive a close out letter in the mail

for her records.

We value [redacted] as a customer and apologize for any

inconvenience she has experienced due to this matter. Thank you,[redacted]

Review: [redacted] knows I try to be honest and treat others as such. I have contacted Conns 1-800#, customer service on 3 separate occasions and spoke to 7 or 8 different reps, being transferred from this one to that one and now I have to take time out to file this complaint because I was told it was going to be forwarded to the proper department and corrected, even that someone was going to give me a call back, never happened yet. I started paying this loan out as of Jan. 20th, keeping up with the payoff amount being given to me from their(Conns)system. Last payment I made was, what was told to me to pay account off in full ($125.45) . Well months later I go on the website to pay my other conns bill and I see I have a balance $23.53. Which if I had not ran across this lord only knows if from adding more and more fees I would be reported again to credit bureau. Its so unfair to us honest hard working people who have to count our nickels and dimes, to have to go through this. My name has been reported to the credit bureau in the pass, which I have disputed because I know there were errors. of stuff like this and it still affect my credit as of today. I don't want to see this unfair treatment should up on my report again as well.Desired Settlement: I want this to be cleared up and have a $0. balance, as it should be. As well as my other accounts be reviewed again to see what if any thing was in error to have my name placed on the credit bureau of unfair practices as this. I do have a copy of the last payment which is on conns website as showing I have paid off this account.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding her

account. [redacted] stated she wanted

her balance cleared and her account closed.

As a one-time

offer and a goodwill gesture we are in the process of closing [redacted]

account. Please allow 7-10 business days

for the account to close. Once the

account is closed, [redacted] will receive a close-out letter in the mail.

We value [redacted] as a customer and appreciate her bringing her concerns to our

attention.Thank you,[redacted]

Review: To start I have several issues at hand. Conn's added [redacted] to my bill have I clearly provied them with a home owners policy from [redacted]. They stated they would remove the [redacted] charges but it's been two months and nothing has been removed. Upon delivery the delivery guys bend my lamp shade , dropped my old washer in which I was giving away and broke my railing. All was done and they did not inform me they did so. I had to find the hidden broken items. They also scratched my new washer. Upon conatcting delivery department they offered me a credit on my account. Which two months has still not been applied. After 30 days we were still unhappy with the quality of the mattress that we had bought . The salesman had stated after 30 days it had a sleep guarntee and could be exchanged. Thats how he talked us into a new mattress when we intended to buy a washer and dryer only. When I contacted the store the slaesman said he was sorry but he mis informed us and that one mattress did not have that gaurantee. I spoke with manager and he made me wait weeks while he spoke with different people to decide to switch the mattress out. The manager had us come to the store pick a new mattress and do a new cotract. He added the washer, dryer and new mattress and wrote a new cotract up with a different due date and amount due. He tried to add more [redacted] but I threw a fit so he made me sit one hour !! while he called them to get [redacted] creificate turned in. We went home and waited weeks for delivery because they wanted us to keep the old boxsprings that didnt match the set. I finally gave in and accepted the mattress only but of course it was the wrong thing to do. Now Conn's collection department calls me every day. They want me to pay for two contracts with the same items listed on both contracts , they still have [redacted] charges on both contracts and have not listed my refund or my damage credit on either one. I have emailed store manager almost every day and he never responds. I have asked that he have the district manager contact me but he will not answer me back. I asked he fix this and no response. I have talked to customer service every day and they say the looking into it. But they say I owe for both contracts and will be required to pay both to protect my credit. But I only bought one washer , one dryer and one mattress. I do not have two of both but they have two contracts with the same exact items on them and threaten me to pay both. I spoke with delivery and they confirm only one washer, one dryer and one mattress have been delivered. I need your help I am basically being conned. I also need my damage credit applied, unauthorzed [redacted] they added refunded and one account / contract. I have emails in refernce to the damage credit and stating it will be credited to my account. Please, help very frustrated.Desired Settlement: Damage credit applied, one legal contract, insurance charegs removed.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated insurance

was added to her contract and she provided proof of insurance. She also stated

we offered her a discount on her product because it was scratched. She also

stated she signed a new contract, but it has not been put in place.

According to

our records, Mrs. [redacted] signed a 32 month retail installment contract on

February 3, 2015. Mrs. [redacted] signed a

replacement contract on March 7, 2015 removing the insurance and added the

discount she was to receive; however, the signature on that contract was not

able to be verified.

We have

attempted to contact Mrs. [redacted], but she has not returned our calls. We will be glad to implement the second

contract; however, Mrs. [redacted] will need to provide a copy of her driver’s

license. Once that has been received, we

can send her a new contract to sign through our online Docusign system.

We value Mrs.

[redacted] as a customer and appreciate her bringing her concerns to our

attention. We have provided a copy of

both retail installment contracts as well as the payment history for her

records. Once we have received a valid

signed contract, and it has been processed, the credit mark Mrs. [redacted] has

received can be removed. Thank you,[redacted]

Review: I purchased a [redacted] and [redacted] from [redacted] back on [redacted]. I did not have my appliances delievered until [redacted]. It has been approxamently 2 weeks and 3 days since I have had both of them and now the [redacted] is not fully drying my cloths. I looked up the reviews about [redacted] and [redacted] and found that the [redacted] are only good for one cycle the other cycles do not work. I called the store I purchased the items from and requested to exchange them for a different brand becasue out of being an owner of a [redacted] and [redacted] for over 30 years I have never experineced an issue as such. I do not believe a BRAND NEW [redacted] should be having problems in 2 weeks of ownering the product and I explained this to the store manager and he told me I will still need to go through repair. I called corporate and spoke wiht a manager named [redacted] and was also told I have to go through repair before they can assist me. As a customer who has not had the product for over 30days that is already in need of service should be replaced. I then did some research on Conns reveiws and found several customers with the same issues and they are not being helped by anyone. I am concerned that Conns will leave me with these defective [redacted] and [redacted] with out replacing them. I do not believe as a customer it is fair practice to have a product repaired within 2 weeks of usuage. This clearly shows there is a defect with [redacted] and possible with the [redacted] machine and they are not willing to help their customers, but rather push them off to some service department or the manufactor. This is horrible customer service and has me concerned I am going to be stuck payin of $1500 for a set of [redacted] and [redacted]s that do not work properly. Please visit Conn's website for me evidance on how they are currently treating their consumers with the defective products they are selling.

[redacted]corporate-office/Desired Settlement: I would like for Conn's to exchange my [redacted] and [redacted] for a brand that is more reliable or to take them back and remove the charges from my account. I DO NOT want a brand [redacted] 2 week old [redacted] repaird it should be replaced.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on [redacted]

[redacted] purchased a [redacted] and [redacted] both which come with a 1-year

limited manufacturer’s warranty; no additional coverage was purchased. [redacted]

[redacted] and [redacted] was delivered and received in good order on [redacted].

Our records show on

[redacted] contacted our service department stating her [redacted] was not

heating up. A service appointment was scheduled by the manufacture for [redacted];

during the inspection the technician was unable to find any functional failures

with the unit and educated [redacted] on the proper use regarding the “sensor

dry” setting. The technician tested the [redacted] and reported the unit was working

up to the manufacturer’s specifications.

At this time we are

unable to honor [redacted] request for an exchange; based on the

technician’s report no problems were found and the [redacted] is functioning

properly.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.][redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me for this issue.

Review: On January 24th 2014 I purchased a front load washer and dryer with pedestals from Conns location on [redacted], total $2066. I was given a mail-in rebate for free delivery $79.99 which I filled out and mailed in. On March 18th(almost 2 months later) I received a letter denying my rebate because 'product was not purchased at a qualifying store'. I called the number on the letter and was prompted to leave a message. I contacted customer service and was transferred then left on hold. I contacted my sales person and she told me that since my purchase, that store had been turned into a clearance store but at the time of my purchase it was not. In fact I purchased my items new..no discounts and no signage saying it was a clearance store. She said she would contact the 'help desk'. As expected..no one has contacted me. I have had mess-ups with this company and still continued to make purchases with them but after years and years of loyalty and multiple large purchases. This is the last time I will ever do business with them and I will tell everyone I know about their shoddy practices.Desired Settlement: I would like my 'delivery refund with purchase' as promised.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. We deeply apologize for any inconvenience this issue may have caused. We have reviewed Mrs. [redacted] complaint and found her rebate was denied due to the product(s) purchased were not purchased at a qualifying store. However, Mrs. [redacted] complaint has been escalated and Conn’s has agreed to honor the rebate and expedite the check refund. Mrs. [redacted] should receive her refund within 7-10 business days.

If we may be of further assistance, Mrs. [redacted] may contact us directly at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a complete Sofa Set from Conn's in July 2013. I am currently signed up to pay the furniture out in a year to avoid finance charges. I am current with my payments and I have been a loyal customer with Conn's since 1984. After my recent purchase I noticed that all 3 pieces (sofa, loveseat and recliner) was leaning. I contacted Conn's and someone was sent out to make repairs after a couple of times having to get someone out to make repairs I contacted the corporate office and informed them of my issues with the furniture and how it had been brought to my home defective and repairs had been made a couple of times. I also explained to them that I felt as though it was unfair of them not to just replace the furniture. The lady I spoke with told me that they were not going to do anything but make repairs, when I asked her to just have the furniture picked up, she told me they didn't want it. I then asked her if I stop making my payment would they pick it up and she told me, "no, we don't want it, you bought it, it's yours. I told her again that is was brought to me defective and she said again, "Ms. [redacted] that is your furniture, we don't want it and all we will do is make repairs. I asked her if I was speaking to the corporate office and she said, Yes. I then asked her if this was the highest I could go to turn in and complaint since she refused to help me and she said yes, is that all, I said yes it is and she told me to have and nice day and thanks for calling Conn's. I was devastated after that. I currently have still been making my payments the repairs have been made to my furniture 4 times and I currently have to large boxes in my hallway with parts for more repairs. The repairs being made are on the same parts, they just keep reordering them. I will be calling their service department in the morning to make another appointment for them to come out and make the same repairs. I don't understand how they can get away with selling defective furniture and expect us to pay for it.Desired Settlement: I would like the furniture picked up and issued a refund.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/2/13, Mrs. [redacted] purchased the Corinthian Red River furniture set which

consists of 3 pieces (sofa, loveseat, and recliner) with a limited 1-year

manufacturer’s warranty and received a free 46” Haier TV with her purchase. On

10/9/13, Mrs. [redacted] contacted us stating the sofa and loveseat was leaning to

the side. A service call was scheduled for 10/16/13; upon inspection the

technician found the back frames leaning to one side on both units due to unit

not installed properly. The technician removed back frames to adjust brackets, leveled,

and stabilized the sofa and loveseat. On 10/17/13, Mrs. [redacted] contacted service

regarding her recliner, stating the unit had a gap and the stitching was not

stitched correctly. A service call scheduled for 10/26/13 for the recliner

however; on 10/25/13, Mrs. [redacted] contacted service again stating her loveseat

and sofa was leaning to the side but was educated a separate service order

would need to be scheduled for both units. On 10/26/13, the technician found

the left arm frame on the recliner was broken and the unit was bent where the

back frame connects and parts needed to be ordered for repairs. A service calls

was scheduled for the loveseat and sofa on 11/2/13; upon inspection the

technician found the loveseat and sofa seat cushions top stitching was not

straight and the middle console did not align with the recliner and parts

needed to be ordered. On 12/3/13, the technician completed all service orders.

On the recliner, the technician re-braced the left arm frame with wood glue,

wood screws, brad staples, and wood braces and also replaced the damaged frame

with new parts in order for the recliner to open and close properly. On the

sofa and loveseat, the technician replaced the arm and middle console cover.

Mrs. [redacted] contacted us on 12/9/13 regarding her recliner, sofa and loveseat;

stating the recliner has and gap and the loveseat and sofa is leaning; a

service call was scheduled upon inspection technician found parts needed to be

ordered however; Mrs. [redacted] did not want to continue with repairs therefore her

service order was cancelled. On 1/25/14, Mrs. [redacted] contacted us stating her

sofa and loveseat was leaning and the handle to recline was not working. Parts

were ordered and on 2/8/14; the technician installed new a mechanism. Mrs. [redacted]

contacted us again 2/18/14 stating the back to the recliner and sofa was

leaning; parts were ordered and installed on 4/5/14 successfully and the sofa

and recliner was repaired. We attempted

to contact Mrs. [redacted] on 4/7/14 to discuss her complaint, but we were

unsuccessful in our attempt. At this

time, Mrs. [redacted]’s furniture does not meet the qualifications for an exchange; if

Mrs. [redacted] continues to have an issue with her furniture, she may contact

Service at 1-855-266-6349.

If

we may be of further assistance, Mrs. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Kathryn James

Customer Relations

Business

Response:

Our

records show on 7/2/13, Mrs. [redacted] purchased the Corinthian Red River furniture

set which consists of 3 pieces (sofa, loveseat, and recliner) with a limited

1-year manufacturer’s warranty and received a free 46” Haier TV with her

purchase. We contacted Mrs. [redacted] and

offered an exchange as a goodwill gesture; Mrs. [redacted] reselected a furniture set

of lesser value however the furniture set did not qualify for the free

television. We have reviewed Mrs. [redacted]’s

invoice and found her credit amount was for $2299.97. The furniture she selected was $1599.98 and

the retail value of the television was $499.97.

Conn’s willing to credit Mrs. [redacted]’s account $216.50, which is the difference plus tax.

If I may be of

further assistance, Mrs. [redacted] may contact me at 1-800-280-1514 ext 3277.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Well I had to drop my toshiba lap top I purchased 02/14/14. On April 5th I had to take computer back to store for repair because of a issue with screen displaying pink pixelated on entire screen. They finally had computer available for pick up 4/24/14. I went to pick up lap top after work and excited because I was finally getting my computer back. I checked computer for condition of it before leaving at parking lot in front.I noticed pry marks like someone took a tool and pry key board out in process of repairs the keyboard was damaged from them removing and putting back together. The key board had dentz and it was half popped out and half in and dented. They didnt put a screw back in the back and there was deep scratches around keyboard and scratch on outside of lid. I gave them computer in new condition I expected to get it back but repaired in same condition the screeb also had a pixel dot in screen that wasnt there. I brought store manager over on staply dr in mesa az and he saw condition that night he took name and phone and said he would do somthing. I called customer care and explained how computer was sent and requested computer replaced. They refused and said I had to take computer to store and they had to evaluate whether damaged they caused was repairable I advised them that they damaged my computer and wanted computer replaced. They kep insisting it was there protocol to take computer to decide. I get run around when calling customer care to inquire and no one knows anything like this guy [redacted] who swears he put a request for exchange.I call later that day after he called back from prior day to advise me he sent paper work and I should hear back in 2 buissness days. I called satuday 4/26/14 and no one can see notes in computer or any information about [redacted] or what he did. I have this voicemail from [redacted] and its from conns customer care advising of exhange request. My point is they lie to u over phone. They pride on makin cust happy but they really take u in circles. I cam sayDesired Settlement: A replacement computer another new one, I dunno why its so hard for them to make good when they messed up becuasw no one would accep computer in condition they treated my compter. I want a replacement asap not a repair. Toshiba even says warranty doesnt cover poor repairs and negl.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/10/2014 4:15:53 PM and assigned ID [redacted]

Regards,

Review: I bought and paid for a ac/heater unit with extended warranty. Recently it started leaking down my inside wall so I called to set up a service call. No one would come service the unit ao they told me they would just replace it. I did everything they have told me I took the old unit to the store where tge exchange was suppose to take place to find they didnt gave the unit that would replace it and would have to order it and I have to pick it up. I left my unit at the store and went back when the new unit. was suppose to be there and was told it didnt come and that they couldnt tell me anything so I started emailing and calling the help desk and the [redacted] store. I was then told that they would send ine straight from the warehouse in [redacted] and deliver it for all the trouble. They sent me a regular ac which I sent back because thats not what I bought or was owed. They companies customer service representives will not transfer me to their management they only want to tranafer me to the [redacted] store manager. My calls are not being logged or noted in the system and I am going on two months of dealing with this issue. The customer service seems like one big cover up story...Desired Settlement: I would like a replacement unit like I was promised or a refund so I can go buy a new one somewhere else in a timely manner since I have been waiting almost 2 months already. I would also like an apology for all the insane outright diversonary tactics that this company has began to get a reputation for. Maybe the Revdex.com should take a look at their headquarters web page and look at the complaints against the company in the last few months.

Business

Response:

Thank

you for the opportunity to respond [redacted]’s complaint. Our records

show on [redacted],

[redacted] purchased a [redacted] air conditioner with a 48-month

Repair Service Agreement totaling $[redacted]. After reviewing [redacted]’s

complaint we found an exchange was approved to replace her air conditioner;

[redacted] was given a credit of $[redacted] to select a new air conditioner.

However, after further researched we show a replacement model was not available

and a refund was processed for [redacted] in the amount of $[redacted]. Our

records show [redacted]’s refund check was mailed out on [redacted].

We ask [redacted] allow 7-14 business days to receive refund.

If

we may be of further assistance, [redacted] may contact Customer Service at .

Kind

regards,

Review: I sent back the service cancellation forms to Conn's around 7/12/201......and according to their email "quotes"....

"Your cancellation request has been received. It is in process. Please allow 14-21 business days for this to be processed.

Thanks,

Warranty Receivables

But I never receive no proof that they cancelled the service agreements yet, over 3 months now.Desired Settlement: Change my "retail installment contract" for 32 months in the amount of $142.00 a month to the amount less the 3 service contract and less the property insurance charges.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#4[redacted] stated he has

requested to cancel the insurance and the warranties on the accounts.

According to our

records, [redacted] signed a 32-month retail installment contract on June 18,

2014. That contract also included the

Repair Service Agreements on his merchandise as well as property insurance. We have attached a copy of [redacted]’s

payment history to validate that the service agreements and the insurance have

been canceled and credited to his account.

The invoice

credits applied will not reduce the minimum monthly payment due on the account.

The next payment of $142.34 will be due on October 18, 2014.

We value [redacted] as a customer and appreciate the opportunity to assist him with this

matter.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I went in to Conn's in [redacted]TX, the [redacted] location. I purchased a laptop and a 75 inch [redacted] Tv. I told the Sales person, I wanted the tv with voice control and motion control. He assured me the [redacted] series tv was what I needed, and sold me extra accessories to ensure the tv worked as I wanted. His exact words were I would need a sound bar and the [redacted] package for the tv to work as desired, so I purchased all of these things. Once I got the tv home and set everything up, of course the motion and voice control options do not work. As I read over the manual it says I need a separate camera for motion control and no option for voice control.

I call the store for them to tell me I need a special remote for these features to work and it is a separate accessory. So I asked why I wasn't told about that when I was told about all the other options as far as accessories, when I SPECIFICALLY asked about these tv options.

I was told to call corporate, because they could not help me. Once I called corporate I was given the run around for hours, to only be told I need to be the remote and it's not their issue. So I said, I would return the things I bought because I was sold them under false pretenses, and then I was informed I would still have to pay the restocking fee.

I spent over $4,500.00 with them for warranties and products I purchased.

Did they offer to give me the remote for their deceptive practices? NO!

Why should I have to pay to return something, that was sold to me with LIES??!?!?!

On top of this, I had previously bought things from Conns with no problem, I was telling friends about them, now I will deter anyone I know from buying from this company.

I am in total disbelief.Desired Settlement: I would like for them to provide me with the necessary equipment, or take back all equipment with no fee for returning their products.

Business

Response:

Thank you for

the opportunity to respond to [redacted] complaint regarding a purchase

made under the name [redacted]. Our records show on [redacted]/14, [redacted] purchased

a [redacted] 75” [redacted] TV (with a 49-month Repair Service Agreement).

After researching [redacted] complaint we found she was misinformed

regarding television features. Due to the information that [redacted] was

given; Conn’s has agreed to honor her request to exchange her television

without a restocking fee. We attempted to contact [redacted] regarding

her concerns and exchange approval, but we were unsuccessful in our

attempt. [redacted] may visit her nearest Conn’s location to

re-select a new television; [redacted] will need to take back her old

television to initiate the exchange.

If we may be of

further assistance, [redacted] may contact [redacted] at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.