B And B Movers

Review: I bought a toshiba laptop with Conns back in February after a month or less then a month of use the mouse pad on the laptop stopped working and I had to take it back to the store for repair, The store said it would take 2-3 weeks for the laptop to be repaired after the time frame they gave me I went back to the store to ask what was going on with my laptop.For which the store replied by telling me I had to call the Customer Helpdesk, I then called the Helpdesk and they told me they hadn't done anything so they had me call the Technical Helpdesk, I then called them and they said they couldn't do anything because it was under manufacture warranty and that they had order the parts from manufacture and that the manufacture had canceled the request and that they would request it again. This was back mid March at this time if I call them they keep saying they requested the part from Toshiba. (It is now JUNE)I have been to the store and called all the phone numbers Conns has and they keep telling me that they cant help me manager just ignores me and is no help at all, I have been told I would get a 50 dollar gift card for the time this has taken to be resolved, They also requested my email address because they were going to replace my item and all kind of stories, but when I call them again and ask them what is going on they just tell me they do not have any notes on the ticket for the mentioned lies about 50dls credit/replacement. Ever since I have been calling Conns to request a replacement for the laptop since its been almost 3 months and I still do not have my item or store credit or my money back but they are quick in calling me to request last months payment.So I am just being lied to and no one resolves my issue or takes ownership and by now I just feel like they are just making fun of me.Desired Settlement: I just need a replacement or my money back, but I need someone to help me

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/8/2014 1:22:51 PM and assigned ID [redacted]

I thank you for all your help

Review: I bought appliances and furniture with conns on the 24th of May. I noticed that the dry has some kind of smell on it like it be used before. So I called Conns and told them that they delivered used dryer and that I paid for new not used. So they sent one of the LG guy to checked. And he confirmed that it either damage at the warehouse or during delivery. He said he has to order some part to fix it. I want an exchange because I paid for a new dry not used. Am also having problem with the bed and dresser I bought from them on the same day I both the dryer. I have been calling them to exchange or for a refund. They are not responding.Desired Settlement: If they can't exchange the product I bought from them. They should refund my money.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show Mrs. [redacted] purchased a LG high efficiency washer and dryer from us. Our records indicate Mrs. [redacted] was scheduled for delivery and received her appliances on 5/24/14. Our records show on 5/28/14 Mrs. [redacted] contacted us regarding her dryer; stating the dryer has a burnt smell or odor. A service call was set-up for 6/02/14; however prior to a technician going to assess the dryer Mrs. [redacted] contacted us stating she did not want to have service and refused to let a technician come out. Mrs. [redacted] stated she wanted to have her dryer either returned or exchange for a new dryer. After researching Mrs. [redacted]’s complaint Conn’s have agreed to exchange Mrs. [redacted]’s dryer. We contacted Mrs. [redacted] on 6/18/14; she has been informed that she is scheduled for delivery for 6/19/14 to receive her new dryer.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I received a call from someone calling himself [redacted] with [redacted] on [redacted]. He said he was trying to save my account. I don't dispute my account was behind. But he told me if I could give him a post dated payment over the phone for $[redacted] it would save my account. He said they would issue a new contract and it would drop my payments from $[redacted] per month to $[redacted] per month. He said if I did not do this then they would likely not accept any future payments. Given the circumstances I agreed and gave him a post dated payment for $[redacted]. He said I would be receiving a new contract in the mail, and to sign it and mail it back in. The following week I had not seen the contract in my mail. I contacted them and they responded that the contract will be coming from corporate. I gave it another week and still nothing in my mail. I contacted them again and they said the store issues the contracts. I cannot seem to get an answer. I certainly want to keep my account. [redacted] made me a good offer to save my account yet I have seen nothing or heard anything since I spoke to [redacted]. Today is [redacted]. I did make a recording of the call with [redacted] because the way he was communicating to me I felt he was saying either I give him the payment or else. Bottom line is, are they sending me a new contract? I assume the call from [redacted] at [redacted] was legit since he had my [redacted] account number, and my online payment info. Please help. Again I did record nearly the entire call. Which includes him telling me I would be receiving the new contract in the mail.Desired Settlement: Send me the revised contract so I can sign it. I did as instructed by the [redacted] rep [redacted]., but I have yet to see the new contract.

Business

Response:

Thank you for the opportunity to

respond to [redacted] concerns regarding account #[redacted] stated he received a phone call on

[redacted] regarding a refinancing opportunity for his account; however, as

of [redacted] he had not received the contract to refinance his account.

According to our records [redacted]

signed a 36-month retail installment contract on [redacted]. On [redacted] received a phone

call regarding the past due balance on his account. At that time he was offered the option to

refinance his account, bring the account current and lower the minimum monthly

payment. [redacted] was also informed

that in order to take advantage of the refinancing option; he would need to pay

a down payment of $[redacted]

stated he would not be able to pay the down payment until [redacted] and

scheduled a postdated payment to process on [redacted].

The calculations [redacted] spoke

with the agent about on [redacted] did not include the property insurance on

the account. The refinance option was

re-calculated and the new minimum monthly payment would change to $[redacted]. Due to the recalculations, we needed to speak

with [redacted] for his consent to refinance the account. After several failed attempts, we were able

to reach [redacted] on [redacted] and he agreed to the payment recalculations. The refinance arraignments were noted and the

new contract was mailed to the address we have on file for [redacted] at that

time.

As of [redacted]

has not returned the signed contract for us to proceed with the account

refinance. Once we receive the signed

contract from [redacted], we can move forward with refinancing the account. Please note, once the contract is received,

[redacted] will need to allow 7-10 business days for the contract to be

processed and the refinance to be completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

As of [redacted] I have not received the contract. Please make note of the address to send it to. In addition we have homeowners liability insurance which covers all contents as well. Therefore I should not be charged for property insurance. There was no mention on [redacted] about adding insurance. Again my [redacted] homeowners covers ALL contents on the property.

Review: There are 6 major complaints regarding this case:Delivery - Nov 29 2013 My 74 year old mother purchased a brand new ** refrigerator with new water lines for $1364.92 from Conns at [redacted] . When the delivery men came they told her she did not need the new lines and did not replace them. She was not happy about this but 74 year old newly widowed women don't argue with servicemen who they believe have professionalism and work ethics. *June 2014 original water lines broke and flooded floor.Refund/Exchange - My mother was not given the refund for the uninstalled Nov 2013 purchased water lines until MARCH 201. The money was given from their cash box after MANY attempts at calling and personally going into Conns store #** and them promising it would come in the mail which it never did. Product - July 25 2014 (Friday)brand new 8 month old ** refrigerator stared making a strange sound and completely broke down.Guarantee/Warranty - My mother immediately calls Conns warranty dept. and they misguide her to a third party business ([redacted] in [redacted]) instead of the ** warranty company. July 28 no service follow up. July 29 no service follow up. July 30 After 2 days of calling [redacted] service man came out and said a part would need to be ordered and would take a week. Aug 6 no service follow up.This was a repair third party business Conns warranty dept. gave my mother. Customer Service - I personally spoke with Conns store #** assistant manager [redacted] and told him entire story of neglect, disconcert, incompetence and most of all unresolved repair regarding my mother's new refrigerator and her case. I did not use profanity and addressed him as Mr. [redacted]. He took down my information and NEVER called back, even after I called 5 hours later asking for him. A disheartening repeated practice from Conns sore #** and their third party repair affiliates. Repair - 9/**/2014 No repairs have been done to refrigeratorDesired Settlement: I believe my mother is entitled to compensation for all the food that had to be thrown away and could no longer keep after almost 3 weeks in an ice chest. estimation $275.00 in refrigerated goods that were no longer perishable and 3 weeks of daily purchased ice bags.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on 11/29/13, Mrs. [redacted] purchased a **

refrigerator with a 1-year limited manufacturer’s warranty. On 7/**/14, Mrs.

[redacted] contacted us stating the refrigerator was making a loud humming noise. We

contacted the manufacture on Mrs. [redacted]’s behalf to schedule a service

appointment with a certified technician in her area to assess the unit on

7/**/14; upon inspection the technician found parts needed to be ordered for

repair. Our records show there was a delay receiving the necessary parts to

complete repairs therefore; on 8/22/14 ** approved to exchange Mrs. [redacted]’s

refrigerator due to the delay. Mrs. [redacted] is scheduled to receive her new

refrigerator on 8/**/14. At this time we are unable to honor Mrs. [redacted]’s

request to receive $275.00 for food loss due the manufacturer’s warranty does

not cover food loss however; as a goodwill gesture Conn’s is willing to

reimburse Mrs. [redacted] $75.00 for her food loss.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at 1-877-358-1252.

Sincerely,

Kathryn James

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me to pay Mrs. [redacted] $75.00.

Review: In late [redacted], 2014, I paid $100, (+/-) for a "service call" on an Ice Maker related issue to be repaired on my [redacted] Refrigerator with the understanding that parts and labor would be additionalThe tech came out and determined the ice maker needed to be replaced but due to the numerous repairs earlier in the day requiring all available parts on his truck the ice maker would have to be orderedI believe this was on a Wednesday and said that the part could possibly be in by Friday but if not he was going on vacation for a weekI asked if the work order would remain open and he said yesThe ice maker was working intermittently, about once a week or so, and waiting for the ordered part would not be an issueI admit I have allowed this issue to go unresolved because life sort of got in the way but thinking the issue was worsening it reminded me that he was supposed to call to install the new ice maker but had never calledAfter talking to the service department at Conns, a [redacted]) and two other service related personnel they tell me I will once again have to pay the $service callMy issue is having to pay an additional $when the first $didn't solve anythingOne of the service persons stated they had talked to the tech and he has no recollection of the conversation...., go figure! It's as if the customer's version doesn't matter and that's where my beef comes inWe have been looooongtime customers of Conns but I have spent my last dime thereI have even logged in a complaint with the [redacted] Corp., for Conns representation of that company.Desired Settlement: At this point there is no resolution for me from Conns and I do not choose to have a representative call meI am seeking independent service repairI realize Conn's is a sponsor of the Revdex.com so there may not be a resolution anyway; why bite the hand that feeds you, I get that! They are so willing to help but will charge the $service call again and that is not acceptableI have heard many complaints in years past about Conns service, or lack thereof, but until I experienced it personally I ignored the warningsThat will NOT happen againMouth-to-mouth can save you or sink you and in this case the latter applies
Business
Response:
Thank you for the opportunity to respond to [redacted]
complaintWe received [redacted] complaint and found she contacted our
service department for repair on her [redacted] refrigerator she purchased from
Conn's in On */22/14, [redacted] called for service stating the
icemaker only makes ice once a week[redacted] was advised there would be a
trip charge in the amount of $*due to the unit was no longer covered under
warranty and any additional parts and labor fees would be an out-of-pocket
expenseOur records show [redacted] service appointment was scheduled on
*/24/14; based on the technician's report he was able to clear the ice from the
icemaker, fill the tub, and reinstalled icemaker; no parts were ordered for
repairs and [redacted] was not charged for any additional services
On **/5/14, a service technician contacted [redacted] to offer
her the option to waive the trip charge and reassess her refrigerator however;
[redacted] declined service and stated that she already hired another company
to complete the repairs
We sincerely apologize for any inconvenience [redacted]
experienced during this processConn's is willing to extend [redacted] the
option to have a Conn's technician reassess her refrigerator and waive the trip
chargeIf [redacted] would like to take advantage of our offer she may
contact our service department at [redacted]
If we may be of further assistance, [redacted] may contact us at
###-###-####
Sincerely,
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their response is skewedThe service person NEVER uninstalled the ice maker so there was no need for his report to reflect the ice maker was "re-installed"Nowhere in the report did he state that he was going to "order another ice maker" as he stated to me he wouldI did have another company repair my machine so I have resolved the issue myself and I AM DONE WITH CONN'SThe [redacted] did call and offer apologies but I felt it too little too late since I had originally asked to speak to the [redacted] when the complaint process beganApparently I was given a PERSON without authority or company concerns at the top of their priority listPlease consider this case closed! Thank you for your response[redacted]

Review: I purchased a stove on the notion it did something that was advertised. I asked the salesman 3 seperate times if this particular stove offered the advertised feature. He said yes all 3 times. I purchased the stove and when it arrived at my house. I discovered it did not. They will not accept my return without a 15% restocking fee, even though they sold me the wrong item.Desired Settlement: I want a full refund with no stocking fee.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted]/2014 1:26:47 PM and assigned ID [redacted].Regards,

Review: Bought a washer from them with extended warranty. .have been waiting for weeks

for service man to come and repair it...conns makes appt and dont show up

I take off work wait for repair man that dont show up ..called corporate

office they are just as bad as the service center.Desired Settlement: I want the washer fixed. .I will let the first no show go..but I want paid for my day work lost

on the second no show..and I have sent money at laundry matt. .

Business

Response:

Thank

you for the opportunity to respond to [redacted]'s complaint. Our records show on [redacted] purchased a

[redacted] High Efficiency washer and dryer both with a 24-month Repair Service

Agreement Plan.

After researching [redacted]'s complaint

we found she contacted our service department on two separate occasions

regarding repair for her washer. [redacted]'s last service call was

received on [redacted]; stating her washer was leaking oil. Our records show there

was a scheduling conflict with [redacted]'s initial service appointment

which caused her appointment to be delayed until [redacted]. During inspection, the

technician found parts were needed to complete repairs on the washer. Once we

received the parts [redacted] was scheduled for repair on [redacted]; the

technician installed the parts and tested the washer and reported the unit was

working to manufactures specification.

We sincerely apologize for any inconvenience

[redacted] experienced as a result of delay scheduling her initial service

appointment. As a gesture of goodwill, Conn's will mail [redacted] a $[redacted]

gift for customer satisfaction.

If we may be of further

assistance, [redacted] may contact customer service at [redacted].

Kind regards,

Business

Response:

Thank

you for the opportunity to respond to [redacted]'s complaint. Our records show on [redacted] purchased a

[redacted] High Efficiency washer and dryer both with a 24-month Repair Service

Agreement Plan.

After researching [redacted]'s complaint

we found she contacted our service department on two separate occasions

regarding repair for her washer. [redacted]'s last service call was

received on [redacted]; stating her washer was leaking oil. Our records show there

was a scheduling conflict with [redacted]'s initial service appointment

which caused her appointment to be delayed until [redacted]. During inspection, the

technician found parts were needed to complete repairs on the washer. Once we

received the parts [redacted] was scheduled for repair on [redacted]; the

technician installed the parts and tested the washer and reported the unit was

working to manufactures specification.

We sincerely apologize for any inconvenience

[redacted] experienced as a result of delay scheduling her initial service

appointment. As a gesture of goodwill, Conn's will mail [redacted] a $[redacted]

gift for customer satisfaction.

If we may be of further

assistance, [redacted] may contact customer service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Delivered floor model lied and said it wasn't then lied and said they called and told me. Ask for a 20% discount since floor model and they keep saying they will take care of it but it has been 4 weeks and keep avoiding me. Made me purchase credit life even though I said I have renter and homeowners. Still made me sign and said once I fax policy info they will remove the charge of $151.92 I have faxed 3 times and they say they don't have it. At this point I have been over charged by $317.92Desired Settlement: Take off charge of $151.92 for insurance that you make people sign that even says on paper that we do not have to buy. And $166 credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is traceable

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding account

#[redacted]. Mrs. [redacted] stated she was

offered a 20% discount on her product and the property insurance was supposed

to be refunded and it has not been.

We have

submitted the 20% discount and Mrs. [redacted]’s account has been credited

$179.99. We have not received a copy of

Mrs. [redacted]’s declaration page for her homeowner’s insurance. She can fax a copy to our insurance

department at 855-593-5465. Please note

the account number on the fax for a faster response. Once we have received the fax, we will be

glad to credit the property insurance.

We value Mrs.

[redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

They said they have given the 179.99 discount which is the 20 % and said they took off insurance. They state that my pay off cash balance is now 1337.73 which would be correct

Review: Great Morning,

My name is [redacted] and I reside at [redacted]. My telephone number is [redacted] I'm complaining about Conn's customer service and product.

On March 8th, I recieved a brand new GE digital Washer & Dryer and also a GE black refrigerator. Shortly after receiving this merchandise (8 to 9 days later) it started leaking over my entire kitchen floor. We contacted the Service department at Conn's and it took about 3 days to get a tech guy out. The tech guy came out and stated whomever installed the merchandise stripped the valve and it would need to be replaced. (1st VISIT) It would also take about 2 weeks to get the part delivered to my home and for the new scheduled appointment. I then contacted Conn's regarding this issue and was given a $50 gift card (which CAN NOT be used toward my bill or outside Conn's store- not failing to mention Conn's don't have nothing in their store for $50 dollars or close to it) and I accepted that because that's all they seem to be willing to offer. Now two weeks later the new tech guy comes out to repair this valve on this NEW washer and NOW the NEW washer won't even turn on. (2nd VISIT) This new tech guy states that the MOTHER BOARD needs to be replaced! THE MOTHER BOARD, doesn't mother mean the main factor of the washer? The NEW WASHER.. out the box in front of my home 3 to 4 weeks ago needs a NEW MOTHER BOARD! OK... I now have to wait another week to receive a new part and another appointment. Now my bill is due... I attempted to call my local store, the customer service line and the corporate office. No accommodations could be made toward or on my bill. I paid my entire bill without using my entire service. Now today a new tech comes out to replace this BAD mother board to now it's something wrong with the motor. (3rd/4th VISIT- Came out twice for the motherboard) I called Conn's and was immediately spoken to in a rude demeanor. Like I tore the NEW washer up. I asked if they would just replace the merchandise... I was then told, "One part has to break down 3 times in one year to get a replacement or the tech has to state it's non-repairable." (While still making payments, missing work for repair people and going to my local laundry mat) A representative then stated AGAIN in a rude tone... Mrs. [redacted] you can either get it service or do a voluntary repossession. I then asked if they would just allow me to use a temporary washer until this is repaired and bring it back when it was fixed. That way I could be getting what I need while they are repairing what they need. I was told they don't do that either, and she rudely repeated my options again. I said well come get the washer because I refuse to keep missing work or making payments for something NEW to be wrong with your NEW washer every visit. I was then hit with another whammy.... they will not come and get the washer only... they will get all of my merchandise... Fridge, Dryer and washer and charge a restorage fee and put the entire charge on my credit! FOR A BROKEN NEW WASHER!

I would just like for them to get this washer and replace it with the same model NEW WORKING WASHER; or get this washer and repair it on their on time and send me a temporary washer in the mean time so I can be comfortable paying my bill for what I wanted. A WORKING WASHER.Desired Settlement: Unspecified

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 3/7/15,

Mrs. [redacted] purchased a GE washer and dryer both with a 36-month Repair Service Agreement

Plan. Mrs. [redacted] products was delivered and received in good order on 3/8/15.

After further review of

Mrs. [redacted]’s service history, Conn’s has agreed to exchange her washer. Mrs.

[redacted] will be contacted by Conn’s delivery team to schedule a date to pick up

the defective unit and deliver a new washer (same model). We sincerely

apologize for any inconvenience Mrs. [redacted] experienced during this process.

If we may be of further assistance, Mrs.

[redacted] may contact Customer Service at 1-877-358-1252.

Review: Original contract was not signed by me. Contract I signed in Orange was never put into their system correctly.

My wife went to buy furniture at the Conn's store in Beaumont on [redacted] It was originally supposed to be in her name but the manager ran it in mine. The original contract from [redacted] was never signed by me and I did not authorize the purchase. During the delivery process it took 5 attempts over a 3 month period to get the correct furniture delivered, which ultimately was damaged. After many phone calls with Conns in Beaumont, they agreed to offer a lesser price on the furniture for the amount of $1522 but told us to go to the Orange branch and have the Manager handle the new contract. The contract I signed on [redacted] was in the amount of 1522 which was agreed upon as same as cash until [redacted]. The payment towards the furniture from the previous contract that my wife signed for the furniture, which was supposed to be in her name, was agreed to by applied towards the new contract on [redacted]. We made payments until [redacted] when my wife went into the Orange branch to pay off the remaining balance of $1050, she was told we owed $2400. The Manager told us to hold off on our payments until he could get this issue resolved. It is now [redacted] and we still do not have a remedy. We have attempted to contact them 4-5 times a month, either [redacted] or the corporate number. [redacted] has sent emails to his boss about this issue as well. They have never attempted to contact us. This issue is now being reported on my credit report, and is seriously affecting my credit rating. I feel that I have done everything I could do in order to solve this issue.Desired Settlement: The settlement that I would like would be for the negative reporting on my credit rating to cease. Conn's needs to find the contract I have signed in Orange. They need to apply it towards my account so that I can pay off the correct amount owed without worrying that they will attempt to collect more money from me in the future. Conn's also needs to make sure that my credit report does not show that I was delinquent on past payments. I would also like the furniture to be fixed, it is literally fa

Business

Response:

Review: My husband and I purchased furniture from Conn's towards the end of [redacted]. The day before delivery a woman called letting us know that our furniture would be delivered the next day. The morning of delivery I received a call saying that our furniture had been damaged beyond repair and was un-deliverable. I called Conn's and nobody could or would tell me what happened. I was told that the furniture would have to be re-ordered and since it was on back order it would be another week or more before it would be in. I talked to our salesman who was unable to help us with any of the issues. I spoke with two different managers as well. What I asked for was that they order us the power model of the same furniture for our troubles given that it will be a total of three weeks since we originally ordered the product. The product that we ordered was the manual sectional set. The salesman, both managers, the district manager and the corporate office refused to do that. All the while not telling us what even happened to our furniture to begin with to make it un-deliverable. I asked for a discount then or anything for that matter to make us happy for having to wait three weeks total to have our new furniture. Meanwhile, we have no furniture to sit on in our house because we had given it to a needy family after receiving the phone call that our furniture was being delivered the next day. Never did I imagine it would be damaged. Everything I asked for which was not unreasonable was refused. The managers nor the district manager ever returned any of my phone calls when I left messages to call me back. They gave me the run around for days passing me around to other people all of whom could do nothing. I finally gave up. Our furniture was delivered and we did a service order on the loveseat the same day because it is damaged. So now we have someone coming out Tuesday to look at it. So the newly ordered furniture is damaged as well. Conn's promises to satisfy their customers no matter what.Desired Settlement: What I originally asked Conn's to do for us was order the power version of our furniture and give that to us. The difference between the two models is $400. They refused to do that even though their commercials and telephone jingles "promises to make their customers happy no matter what." I still would like them to order the power model for us and deliver that to us. We already have a service order on the furniture they delivered to us and it hasn't even been a week. I am very very unhappy.

Business

Response:

Review: I been having issue with conns for at least 5 months and still trying to fix my accounts. Everything start when I try to replace my computer. I bought a computer in conns in [redacted], but the computer got broke it was an accident by me but I got the accidental warranty I was waiting to have it replace but conns didn't had it on stock at the time. The [redacted] have two options to wait for a computer or to get another merchandise. I decided to wait but I got the opportunity to move from an apartment to a house so my wife and myself decided to get a refrigerator after two months waiting. When we went to the store to get the new product( exchange) [redacted] told us that was going to be possible to do so they did all the paper work. They( conns) didn't did the right paper work and beside to have one account I have two. [redacted] the [redacted] told me that he will fix this he never did. Every time that I try to fix this situation on customer service or help desk they always came with excuses and I talked to several [redacted]s but I receive bad and negative response from them. All this is affecting my life and my credit.Desired Settlement: I want to process with legal assistance or to guide me to the right direction.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted] and an accidental insurance claim

on the computer that was on this account. According to our records, Mr.

[redacted] signed a 32-month installment loan contract on [redacted] for

the purchase of a computer on invoice [redacted].

In [redacted], Mr. [redacted] contacted our service

department, requested service on the computer, which was deemed unrepairable

and a replacement credit of $1599.97 was approved. Because we did not

have this particular model in stock, Mr. [redacted] was approved for a credit

to use toward another purchase. Upon review of the refrigerator purchase,

we determined that the salesperson keyed the sale as a “new” purchase instead

of using the credit from the computer claim causing another account to

open.

As of [redacted], an invoice credit of $1682.51

applied to account [redacted] and we are processing the account to close.

In addition, we are clearing the credit marks that resulted because of this

issue. Once account [redacted] is closed, Mr. [redacted] will only

have one account, which is for the refrigerator. At this time,

account [redacted] is past due and the amount in arrears is $186.74. If

Mr. [redacted] will pay $254.15 ($186.74 past due amount and $67.41 monthly

payment due on the 1st of the month) by [redacted] we will

reinstate the no-interest offer and clear the credit marks that assessed to

this account.

In the event Mr. [redacted] would like to remit this

payment, he can do so by going to [redacted]

and select the “Pay Your Bill” option to pay online or contact an agent by

calling [redacted]. There is a $3.00 fee to pay online or with a

representative. If Mr. [redacted] does not want to pay the processing

fee, he can go into any Conn’s store location to remit the payment without an

additional charge. If Mr. [redacted] has any questions, he can contact

[redacted] directly by calling ###-###-####.

We value Mr. [redacted] as a customer and sincerely apologize

for any inconvenience he experienced concerning this issue.

Review: In the beginning of January 2014, my husband and I purchased 2 recliner sofas, a rocker recliner love seat, a recliner and an entertainment center from the Conn's location in Round Rock, TX. The furniture was delivered on January **, 2014, to a vacant home that we had been remodeling. On the date of delivery, my husband noticed an area on the love seat where the leather had not bonded correctly. He pointed it out to me and the delivery man, [redacted] then called [redacted], the warehouse manager, and was informed that we would be receiving a credit to our credit card in the amount of $250, in lieu of replacement. We were assured that the credit would be done in two weeks. We agreed with the credit refund. The very next morning at about 0800, my husband went back to the house where the furniture was delivered, and noticed a tear in the back of the recliner, at the top. He then called Conn's, and was told that they would report the tear and that someone would get back with us in 24-48 hours. Three days later, when no one called, I called the store and spoke with a manager named [redacted] She assured me that she would put in a repair ticket and call me back with that number, and that the repair department would call me back in 24-48 hours. No one called. I called again and was told that the credit would be on my last bill. I did not use their credit, I used my card. Eventually, [redacted] from the warehouse told us that we would only be credited $240, and that the paperwork had not been submitted when the love seat damage was found. We are still waiting for someone from repair to call us back. When I call the complaint line, they tell me I have in store credit. What?? I want my money back and my recliner repaired or replaced. Not to mention the delivery driver broke our phone cable, which is another $75 out of our pocket. No one will let me talk to the CEO, [redacted], and no one knows what his number is. Seriously! Can you please help?Desired Settlement: My refund amount originally agreed on of $250 as well as the cost of our downed phone line of $75. I also want my recliner repaired or replaced.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint.

Our records reflect that [redacted] purchased furniture via invoice # [redacted] on 1/*/14. [redacted]’s

concession of $240 was submitted on 2/**/14 and has been approved. The refund

will be received in check form to [redacted]’s home address, please allow 7-10

business days. Also, the exchange of the recliner model #[redacted] has been

approved at this time. [redacted] can follow up on the delivery schedule with

her local store at this time.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: I tried to do a payoff on my 2 accounts on 2/**/14,gave the representative my (checking)account information. Some how he posted a payment of $440.34 in the account I gave him and $1718.94 into my other account(WHY HE SPLIT THE PAYMENTS,I DON'T KNOW)which caused an overdraft on one of my accounts. I called on 2/** and spoke to another rep that morning because I was wondering why the payment for $1718.94 wasn't showing up on my bank account and that's when I went to my bank that day and learned that they posted to the wrong account. I called again after leaving the bank and was given a ticket # and was told to call back on 2/**/14. I called on 2/**/14 and was told to fax over my bank statement for the return item fee,so that I can get my $25.00 refund and tried to make a 2nd attempt to payoff the rep told me that the system wouldn't let him accept the payment because the account was showing paid and closed. Basically he didn't know what to do even after speaking to a manager. I told him I will call back on 2/**/14 for an update on how I can pay off account. I checked my bank account today and saw the credit from conn's for $25.00 and another return item fee from Conn's on 2/**/14 (they were debiting out of wrong account AGAIN). After I was told that they couldn't take my payment on 2/**/14 when I called. That is bad business for me they don't NEVER EVER have to worry about me buying from them EVER again or refering. In the meantime I have transferred money from the account they were originally suppose to debit to the account they are trying to get the money out of and also I faxed over the return item fee to the number I was given before. I hope they get this money and everything correct the next time they debit from my account. This was stressful dealing with them about this issue. If they debit out of my account after they get the $1718.94 for same amount their will be legal issues. I don't have time to deal with incompetent people. Definitely bad business for meDesired Settlement: Just want my refund of $33.00 for return item fee posted on 2/**/14.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] contacted us regarding payoffs

for account #[redacted] ($1718.94 plus $3 processing fee) & [redacted] ($437.34 plus $3 processing fee) on 2/**/14. This would be 2 separate transactions

because there are two accounts. The agent processing the phone payment, failed

to update [redacted] payment information.

[redacted] contacted us regarding this matter and after

submitting the bank statements proving the error, the $33 NSF fee was refunded

to the customer as of 3/*/14. We apologize for the clerical error.

If we may be of further assistance, [redacted] may contact

us directly at [redacted]

Kind Regards,

Conn’s Customer Relations

Review: I bought a washer and dryer on 03-08-2014, the dryer broke down the first week they sent someone to fix it on 03-19-2014 he couldn't fix it he requested to get some pieces they didn't place the order until 03-26-14 all this time I been calling to request to exchange they refused, they have been transferring me from one line to another. They sent someone to my house again on 04-04-2014 he couldn't repair the dryer I called them back they said that they didn't have any information I asked to exchange the dryer again they refused now they said that they will be able t sent someone again on 04-09-2014, all that for a dryer that I had for less than 30 days, I went to the store to make a payment they said that I have to pay for the account even if the dryer wasn't working.Desired Settlement: I got the dryer because I need it and like it, they have to work with their customer to the customer with them. and if the equipment is less than 30 days old they should replace it why anyone have to pay for something that isn't working.

Business

Response:

Thank you for the opportunity

to respond to Ms. [redacted]’s complaint. Our

records show Ms. [redacted] purchased a LG washer and dryer with us on 3/8/14. Ms. [redacted] contacted us on 3/18/14 stating the

dryer was not producing enough heat. A

service call was set-up and upon inspection the technician found the sensor and

thermister, and thermostat assembly needed to be replaced. After researching Ms. [redacted]’s complaint we

found there was a delay ordering and obtaining the parts in a timely

manner. Once all parts were received Ms.

[redacted] was contacted and the repair appointment was scheduled for 4/9/14. Our records show Ms. [redacted]’s dryer has been

successful repaired.

We sincerely apologize to Ms. [redacted]

for the experience she had with us. We

appreciate her for bringing it to our attention to ensure it is not

repeated. As a token of our appreciation

and for the inconvenience Conn’s has processed a credit of $50.00 to Ms. [redacted]’s

Conn’s account. If we may be of further assistance, Ms. [redacted]

may contact us at [redacted]

Kind regards,

Customer

Relations

Review: I purchased a refrigerator with a service contract on April 2012. My refrigerator stop functioning. Called to get repaired on 2/24/14, again on 3/10/14, again on 3/20/14, 4/10/14, 4/11/14. Repair man comes out but the refrigerator is still not working. My service agreement states that after 3 repairs and not able to fix a new replacement will be provided. They are scheduled to come out again tomorrow 4/12/14. They have come out more than 3 times and no one calls gives me any information do not return my call etc. etc. Very frustrated with this whole situation. In February and beginning of March I had cancer medication that had to be refrigerated and that caused a stressful situation for me. I am very stressed don't know what to do anymore about this whole situation. Can you please help me?Desired Settlement: I want a new refrigerator as soon as possible!! Help please.

Business

Response:

Thank you for the

opportunity to respond Mrs. [redacted] complaint. Our records show on 4/07/12, Mrs. [redacted] purchased

a Samsung refrigerator with a 48-month Repair Service Agreement with us.

Our records indicate Mrs. [redacted] has contacted us on 2/24/14 regarding her refrigerator; stating the refrigerator

was no longer cooling at the proper temperature or freezing. Since then

we show three completed service calls on file.

The last service call was set-up on 4/11/14, Mrs. [redacted] stated her refrigerator

and freezer compartment was not cooling.

After assessing the repair needs

and reviewing the service history an exchange was approved on 4/23/14. Mrs. [redacted] was contacted and has since

replaced her refrigerator which was delivered on 4/26/14. Conn’s would like to apologize to Mrs. [redacted]

for the experience she had and for any inconvenience caused as a result of the

delay.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Review: I bought a sofa from Conn's on January 14, 2014. On February 5, 2014 I call in a claim bought the sofa began to sink in. February 21, 2014 someone came to inspect the sofa. FEBRUARY 26, 2014 I received a call informing me that my parts would be in February 28, 2014. Parts where not delivered on date informed so call in on March 29, 2014 and then told parts would be in first of April. I informed them that I wanted to return the sofa and they said I couldn't. Conn's return policy states that I can if their is a manufacturer defect with furniture within 30 days of purchase. On April 6,2014 I was told the parts would be in in three months maybe May from China. I then was connected to the company that handled the inspection and was informed that they told Conn's about the manufacturer defect and Conn's told them that they would wait on the parts. In this process I was never advised or made aware of that decision. When I got this information I then called an asked if they would honor their return policy and Conn's said no and told me to just wait on the parts.Desired Settlement: I want the remainder of balance removed from my account and money that went toward the sofa applied to the account towards the tell television on my account with Conn's. I will return the sofa.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 1/14/14, Mr. [redacted]

purchased an Augusta sectional set with a 48-month FurnitureGard Plan from

us. Our records show on 2/05/14, Mr. [redacted]

contacted us regarding his recliner; stating the recliner had a wood piece

underneath that was sticking out. A service call was set-up on 2/21/14; upon

inspection the technician found the right front recliner front boards of the seat

frame were broken in half, seat cushion casing torn, and parts needed to be

ordered to repair Mr. [redacted]’s recliner. After further review and

research we found there was a delay the parts needed therefore an exchange was

approved on 4/29/14. We attempted

to contact Mr. [redacted] on 5/02/14 regarding his exchange approval but we were unsuccessful in

our attempt. Conn’s would

like to apologize to Mr.

[redacted] for the experience he had and for any inconvenience caused as a

result of the delay. Mr. [redacted] may visit his nearest Conn’s to

reselect a new recliner.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Review: I financed and put a down payment on a living room set on July 21st and asked for it to be delivered on 8/1. It was never delivered

on 7/21 I selected a furniture set, financed it and put $200.00 down, I asked for it to be delivered on 8/1. On 7/31 I called to ask the delivery time for the next day and they told me that it wasnt being delivered because they were out of stock. I paid for this furniture when it was in stock and never recieved a call that I wasnt getting it and now I am out the money and cant get the store to help at all.Desired Settlement: I want the furniture that I paid for. This is the worst service ever.

Business

Response:

Thank you for the

opportunity to respond Mrs. [redacted]' complaint. Our records show on 7/21/14, Mrs. [redacted]

purchased Winship furniture set which consisted of four pieces; sofa, loveseat,

chair, and ottoman. Mrs. [redacted] received a free 32” Haier LED TV and elected to

have her items delivered bringing her purchase total to $2,563.47; Mrs. [redacted]

paid a $200.00 down payment with her Visa credit card and financed $2,363.47

with Conn's credit. We have received Mrs. [redacted]' complaint and confirmed prior

to Mrs. [redacted]' delivery the furniture set she selected was on back order and

her delivery would have to be rescheduled. Mrs. [redacted] has since cancelled her

purchase and her $200.00 was refunded back to her Visa credit card on 8/02/14. We sincerely

apologize to Mrs. [redacted] for the experience and any inconvenience that has been

caused.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: Me and my wife just recently purchased a LG washer and dryer with pedestools on July 26, 2014. We have not been able to use our appliance because of three majors parts not being assembled to them. Also the washer is leaking from the hoses. This has been going on since August 5, 2014, when we have contacted the delivery services we are lied to and informed it is being taking care of or no return calls at all until it is initiated by us and we once again call and nothing is happening. We have even contact the store where our appliances were purchased and the manager has lied to us as well and his name is Austin. Here is is August 20, 2014 and we are not able to use the appliances we purchased and would like something done about it befor we take legal action against Conn's it self.Desired Settlement: With what we purchased and with all of it operating equipment. As well as a discount on the length and kind of service we have been receiving

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 7/26/14, Mr. [redacted] purchased

a LG high efficiency washer and dryer from us with a 48-month Repair Service

Agreement on both items, (2) LG pedestals, and elected to have his items

delivered. Mr. [redacted] was scheduled for delivery and received his washer

and dryer on 8/05/14 in good order; however upon delivery we found the pedestals

needed to be exchanged.

After researching Mr. [redacted] complaint we found it was a delay exchanging his pedestals due to the

pedestals being on back order. Mr. [redacted] pedestal(s) became available

on 8/25/14; Mr. [redacted] was

scheduled for delivery on 8/26/14. On 8/26/14, prior to Mr. [redacted] delivery during Mr. [redacted] pre-call he informed the warehouse representative

the exchange was not needed, he would keep his pre-existing pedestals.

Therefore, Mr. [redacted]’ exchange to replace his pedestals was cancelled.

In regards to Mr.

[redacted]’ washer, he contacted service on 9/01/14; stating after he would

wash a load a clothes the washer door would hold water. A service call

was scheduled for 9/05/14; during the inspection

the technician found the valves needed to be flushed and door screw needed to

be tightened. The technician tightened the loose screw and flushed

valves; the technician tested the washer and tested ok working properly.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

Because the information provided was untruthful and was not resolved as stated. When Conn's came back out to the house they did not replace my pedalstools, the only action taken was them informing me how to use spray Windex to be able to move the easier. So, once again they have provided untruthful information and for some reason that is what they are about not providing the service they make a claim to provide.

Regards,

Review: I purchased a front load LE washing machine model number [redacted] on May24,2014. I call Conn's service center on June27,2014, because my washing machine makes loud noise (like the gears are changing) and it vibrate extra. When I have washed over 6 hours I smell metal; It smell like burnt metal. [redacted] from Conn's Factory Service came to my home on July3,2014 at 11:10am to fix the washing machine. [redacted] had me to wash a small load of towels. He heard a noise. Then [redacted] and his worker pulled the washing machine out to removed the back cover plate and the top cover plate on the washer. The top cover plate had dents that I was not aware of until [redacted] showed me; and he also asked me if I purchased this washer on "CLEARENCE". I think I received a washing machine that was not new out of the box. And if this washing machine is new, I should not need to have it repaired. [redacted] stated it was not anything wrong with the washer. This washing machine is louder than my old washer. According to LE website this washing machine should not make a lot of noise.\par Product_Or_Service: HE FL Washer (Graph\par Account_Number: [redacted]Desired Settlement: Replacement I would like for Conn's to replace this washing machine with a new washer that work proper without any dents. I'm paying too much money for this washer. I should not hear my washer rocking side to side, jumping or the gears changing. [redacted] stated I should only wash a small amount of clothes and everything should be okay. When I wash I do not over fill the washer.}

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’ complaint. Our records show

on 5/25/14, Mrs. [redacted] purchased a LG high

efficiency washer and dryer which came with a limited 1-year manufacturer

warranty. Mrs. [redacted]’ washer and dryer

was delivered in good order, dents were not noted at the time of delivery. In addition, we have reached the serial

numbers and found this washer had not been previously owned.

Our records indicate Mrs. [redacted]

contacted us on 6/27/14 stating her washer was vibrating and making a loud

noise. A service call was set-up and

upon inspection the technician did not find a problem with the washer. Mrs. [redacted] expressed her dissatisfaction with

the performance of the washer but was advised the washer was performing to the

manufactures’ specification; therefore an exchange was not approved. Mrs. [redacted]’ purchase has exceeded our 30 day

Return/Exchange policy however; Conn’s is willing to extend the offer for Mrs. [redacted]’ to exchange her washer and dryer with a $129.00 exchange fee. This offer will expire on 8/8/14.

We attempted to contact Mrs. [redacted] at the phone number on file but it was not a valid number. If Mrs. [redacted] elects to accept our offer she

may visit her nearest Conn’s to reselect.

If we may be of further assistance Mrs. [redacted] may contact us at [redacted]

Kind regards,

Business

Response:

Our records show on 5/25/14

Mrs. [redacted] purchased a LG washer and dryer that came with a 1 year manufacturer’s

warranty. Our records shows Mrs. [redacted] choose not to accept the exchange offer that was made in our previous response.

If Mrs. [redacted] should need service in the future she is welcome to contact Conn’s

or LG for her repair needs. Conn’s

service may be reached at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I would like my washer to be replaced or a extended 3 year warranty in writing. Conn's do not stand by what the company advertise

"Satisfaction guarantee."

Regards,