B And B Movers

Review: Conn's did NOT hold up to their warranty as promised in their mission statements!!!

I purchased a mattress, box spring, and bed frame from Conn's on [redacted]. Model #'a are as follows: queen mattress #[redacted], queen box spring # [redacted], ( problem ) bed frame - no model # due to Conn's NOT putting it on the bill of sell! I did not know that it was not on the bill of sell. Which in lies the problem! I can not get Conn's to cover the BROKEN box spring due to the negligence of an employee NOT putting it on the bill. I NEVER realized that it was not on there until the day I went into the store to file a complaint. I was informed that the due to the bed frame NOT being on the bill of sell, they could NOT warranty the box spring. As well as the bed frame was delivered with ONLY 4 feet and NOT the fifth foot in the middle of the bed to support the box spring! So, in return my bed frame is missing the middle foot to support the bed, WHICH CONN'S STATES I DID NOT GET FROM THEM! WHICH , I DID NOT HAVE A BED FRAME JUST LAYING AROUND!! THEY DELIVERED ME ALL THREE PIECES, EVEN THOUGH THEY SAY THEY DID NOT! Second of all my box spring is broken underneath due to the lack of the 5th support foot and to TOP IT OFF MY MATTRESS HAS A HUGE DIP IN THE MIDDLE!!! I pay my bill on time EVERY MONTH!!! I bought ALL the coverage they offer! WHICH IS NOT HELPING ME A BIT WITH THESE ITEMS! I am not asking for anything for free, I just wanted it replaced. OH AND TO TOP THAT OFF! When the warranty specialist came out, he informed me that the mattress was 1 1/2 compressed on one side and 2 inches on the other side BUT did not put that in the report per the men at Conn's store in [redacted]!! I AM VERY UPSET THAT I CAN DO EVERYTHING THAT I AM SUPPOSE TO AND MAKE SURE MY FURNITURE IS COVERED EVERY WAY POSSIBLE BUT THEY CAN NOT HOLD UP THERE END OF THE BARGAIN! I also contacted the warranty service department for Seally and they will NOT cover the mattress as well due to the box spring AND THE FACT THAT I BOUGHT A MATTESS WITH A LAW LABEL! I HAD NO CLUE WHEN THE WARRANTY SPECIALIST FROM CONN'S ASKED ME WHERE MY LAW LABEL WAS FOR THE MATTRESS. I DID NOT KNOW WHAT HE WAS TALKING ABOUT! HE SAID THE MATTRESS SHOULD HAVE CAME WITH A LAW LABEL! I said what you see is what you get, I bought the mattress just like this and DUE TO THE LACK OF THE LAW LABEL AND THE BED FRAME. I CAN NOT GET SEALLY TO COVER THE MATRESS EITHER!!! I would like to get help getting this resolved. I informed Conn's that I will continue to pay my bill on time every month as I always have! But informed them that as a company, THEY SHOULD HAVE TO HOLD UP THEIR END OF THE BARGAIN AS WELL!!!Desired Settlement: I would like my mattress, box spring and bed frame replaced. As I have paid for the extra coverage and I am being punished for the negligence for an employee at Conn's

Business

Response:

Review: My washer has been broken for 6 weeks now and it is under warranty. The service tech has been to my house only once, and my washer is still broken after he left. We have called the service center multiple times and have asked to speak to a manager a few times and still haven't talked to a manager. We are tired of getting the run around and having to go to the laundromat every weekend spending money when I have a washer at home that is taking extremely long to get fixed. When my payment was due, it was paid and is now paid off. We have spent over $20,000 at this store over the last 10 - 15 years to get this kind of treatment! Desired Settlement: I want my washer fixed, the pedestals that go with my washer and dryer and an extension to my warranty!

Business

Response:

Review: In [redacted] I was going through a bit of a financial hard time, Conns offered to put me into their customer assistance program which would enable me to pay a reduced payment and then get a some time before having to make another. I agreed to enter the program, and asked specifically would my credit be affected by this. The Conns representative assured me I WOULD NOT be reported 30 days late because I went into this program of theirs. Today, I got a copy of my credit report, and they reported me 30 days late during the time I was supposed to be in their program. Conns has proven themselves to be deceitful on multiple levels since I agreed to purchase my television from them.Desired Settlement: I want them to amend the credit report and not mark me 30 days late as they promised.

Business

Response:

Review: The guy who came to do my washer repair told me he was going to order the part and it would be in in a week. He apparently (according to Conn's) never put the part number on the order therefore it didn't get ordered. No one noticed this and 2 weeks later I had to call and find out that they never ordered it. After many calls they have finally placed the order. It will now be one more week before my washer is fixed. This was their error and yet they don't feel the need to do anything to rectify the situation.Desired Settlement: I would like a new washer delivered immediately. I have been without a washer for almost 3 weeks and due to THEIR error they are saying I have to wait another week. My washer should have been fixed 1 week ago , if their technician had ordered the part. This is also the third time this washer has had to be repaired and is only about 1 year old.

Business

Response:

Review: Conns took my payment out too early and caused overdraft fees to be incurred. They had me fax in my bank statement showing the overdraft fees so they could reimburse me for these, and they said they didnt recieve my bank statement. So I took in a 30 day bank statement to a Conns location on [redacted] in Oklahoma City and they faxed it from there AGAIN. I called Conns to verify they recieved it, and this time they said they did. That was nearly 3 weeks ago and they STILL have not reimbursed those overdraft fees to my bank account! Ive called numerous times trying to get this resolved, and no one will call me back or take care of this! Also they brought a damaged dishwasher and box springs to my home and promised a 10% discount on BOTH products as well as free delivery charge and have not updated my account to apply these discounts. This has been going on for over 2 months! Nothing has been done and Ive called and opend at least ten help tickets!Desired Settlement: Refund of overdraft fees they caused by taking payment out early and my discount of the dishwasher, box springs and free delivery charge

Business

Response:

Review: I paid off my account with Conn's in [redacted]. However when I paid my account the accounting department did not drop the insurance. They are saying I owe $909.00. I do not owe this money! Now it has damaged my credit. I have sent my information on my home owners insurance 8 times and nothing has been done. I have talked to the manager at this location and personally took information to location. Still nothing has been done. I receive 10 phone calls a day on this matter. I am tired of the harassment!!! Someone from Conn's needs to step up and take care of this.Desired Settlement: I want this to come off of my credit! I work very hard and don't want to be discredited for Conn's mishaps in accounting or customer service. If this does not stop I will file harassment charges.

Business

Response:

Review: This is the absolute worst experience of my life as a consumer. I bought a television, sound bar and a blue ray player from Conns. I took them home and the blue ray player and sound bar did not work correctly. I returned them to the store and instead of them exchanging them they told me my products had to be shipped out of state to be serviced. Keep in mind I just bought them and they are brand new. Nevertheless, it's been two months and I still haven't received my products back. Meanwhile I have contacted their customer service department 17 times, went to the store 3 times and even found the regional managers phone number and called him. All of these attempts to get some help resulted in either the phone being hung up on me or being told they will call me back but never do. Even had one supervisor tell me there is nothing more they can do for me. On one trip to the store an employee there told me he would "never sell anything from Conns to a friend or family member because these things happen all the time". All the while, I have to keep paying Conns monthly for products I don't even have. I beg everyone to avoid buying anything at Conns. several people I have talked to have nothing but horrible experiences like mine with Conns and will tell you the same thing. Horrible! Horrible! Horrible! Can't even believe they are in business!Desired Settlement: I want Conns to keep there products and refund my money. If not I want my products working properly and compensation for the time I've been without them and all my invested time dealing with all the issues I've had.

Business

Response:

Review: I [redacted] Purchased the Largest LG Washer And Dryer Front Loaders on August**,2013. I asked before purchasing this unit with the pedestals for both LG washer and dryer Set. Would this LG Front Washer and Dryer be any Problem on the upstairs in my laundry room. Being That's where my previous Top loader Washer and Dryer in located.(I asked this because I never had a front loader Washer and Dryer Set Including the pedestals. Since then I have complained to my sale person [redacted], about the violence shaking of my whole upstairs. He referred me to Conn's Service Department whom came out twice. The first one stated there is nothing wrong with LG Washer but the LG dryer have a lent problem. Which he did not fix anything at all. Conn's second Serviceman came out [redacted] Who first enlighten me That the Violence Shaking of the LG Washer will continue. He also stated LG Installing Manuel Fully states this should be put on wood surface but solid foundation. LG service person came over in February shortly after Conn's service call. He also said the same thing as this unit is NOT to installed on upstairs floor. The shaking and vibration which can also be felt downstairs as well. Conn's is Refusing to address Or even acknowledge the real issue here that I am experiencing Which what Conn's second service person, as well as LG technician said only a top loader would work well upstairs. Which I had been inquiring or asking to do so, At this POINT I just would like all my money paid into this purchase with the return of these products I purchased at the point sells. I have tried to communicate and work with Conn's at No Avail. Note also I was finally made aware what the real problem which was this unit is too larger etc for upstairs, also be it known Conn's delivered and installed this purchase LG washer and Dryer set alone with the pedestals to sit on as demo rated in the store. I also complaints numbers of times to the customer service or HELP DESK. Also the corporate No Help!!Desired Settlement: I would like to receive the money I paid already into this purchase of $1070.10 which is six months of payments from September **,2013 through February 2014.And whatever over that amount of money!Note this was a gift for my mother [redacted]. MY COMPLIANT IS FOR SALEPERSON SERVICE, DELIVERY INSTALLMENT NOT ACCORD TO LG MANUEL, HEADQUARTS FOR EVASING THE PROBLEM ALL TOGETHER WHICH IS THE VOLIENT SHAKE OF MY WHOLE UPSTAIR FLOOR. sincerely[redacted]

Consumer

Response:

From: [redacted] Sent: Wednesday, March [redacted] 2014 12:59 PM

To: drteam

Subject: Re: #[redacted] The Revdex.com (Revdex.com) of Houston and South Texas has sent you a new message regarding your complaint - PLEASE DO NOT DELETE THIS EMAIL

MARCH **,2014

#[redacted] RE: CORRECTED AMOUNT OF REFUND DUE.

CORRECTED REFUND AMOUNT DUE IS $891.75. (FROM SEPTEMBER [redacted]2013 - JANUARY 2014 LAST PAYMENT PAID. WITH ON GOING COMPLIANT TO HELP DESK, WITHOUT ADDRESSING VOLIENCE SHAKING OF THE LG WASHER, WHICH ALSO SHAKES THE LG DRYER.

Business

Response:

CASE ID: [redacted]

On March **,

2014, you provided the following information:

Thank you for the opportunity to respond to [redacted]’* complaint.

Our records reflect that [redacted] purchased a washer via invoice # [redacted] on 8/**/13 with extended warranty. On 10/*/13 [redacted] contacted our

service department to report that the product was shaking. It was determined

that the unit met manufacturer’s specification and no defects were found. The

unit should be placed on a solid and leveled floor surface and can be used on

an upper level floor if the solid floor surface is in place between the lower

and upper levels. At the time of service the product had already exceeded the

Return and Exchange Policy. However, if the customer wishes to return the units

we will accept it with the 15% restocking fee which is to be paid in advance

along with delivery fee if pickup is required. [redacted] may contact his

purchasing store to initiate the return.

Kind regards,

Conn’s Customer Relations

Review: I called conns warrent and service dept to get my refrigerator fixed. it is leaking water from underneath the ice and water dispenser. the service guy came out, took a picture of the area and told me and my wife that he would have to get his manager to order the part. never heard back from him after a week, so I called conns to find out when hes comming back out to fix my frig. they told me that he closed the ticket and said my frig was damaged. my refrigerator is not damaged on my part. the part thats damaged is from the water leaking on the bad water/ice part. not from me.Desired Settlement: I either want my refrigerator fixed or all of my money back as this is very unacceptable service from conns.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to [redacted] complaint. Our records reflect that [redacted] purchased a refrigerator on

12/**/12 with a 24 month repair service agreement. [redacted] contacted us for

service on this item stating the ice/water dispenser was leaking. Upon inspection

the technician found that the dispenser was not leaking, but the water cup was

being filled during customer usage and not being cleaned or maintained. The

pictures provided by the technician indicates that water was left in the water cup

causing residue, corrosion and rust which are not covered by the Repair Service

Agreement (See Repair Service Agreement Section #4 a, b, & g). This is

commonly found when a container used to catch water or ice is removed from the

dispenser before the ice or water dispensing cycle is completed. The technician's inspection pictures

are available upon request. No exchange or refund is approved at this time.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regards,

Conn’s Customer Relations

Review: I Purchased An All-in-One Computer On 5/28/2013 From The PLano Store And Also Purchased The Three Year Warranty. On January 15, 2014, My Computer Would Not Go Past The Recovery Screen And The Screen Was Cracked. I Took It Into The Plano Store, Received A Receipt Stating The Computer Should Be Repaired In 7-10 Busines Days. My Contract StateS If The Merchandise Is Not Repaired In Thirty Days, I Would Get An Exchange. It Has Been 34 Days. I Have Called Several Times And Was Told The Part Is On Order. The Manager From The Plano Store Called Me Monday Feb. 17 And Said They Were Getting An Approval To Get Me A New Computer And It Takes 24-48 Hours. I Continue To Receive Phone Calls Several Times A Day Asking For A PaymentfoFor Something I Dont Or Havent Had For Over A Month. I Called Today And There Is No Recored Of Any Plans To Exchange My Computer.Desired Settlement: I Would Like A New Computer / Not A Repaired one. I Do Not Wish To Deal With This Company Ever Again. I AmNot Paying For The Months I Have Been without My Computer. I Would Like A Refund For What I've Paid In Order To Purchase A Computer From Another Company. And I Don't Want This Reported Negatively On My Credit.

Business

Response:

Thank

you for the opportunity to respond to Ms. [redacted]’s complaint. Our records show on 5/28/13, Ms. [redacted]

purchased a HP touchsmart computer and 37-month Repair Service Agreement with

Accidental Coverage. Ms. [redacted] contacted us on 1/15/14 and stated, she

could not go past the recovery screen and the unit was cracked on the right

side of the screen. After reviewing Ms.

[redacted]’* complaint I found there was a delay assessing her repair needs. Once the technician inspection her computer

he found the screen needed to be replaced.

The part was ordered however, we later found it was on back order

through the manufacture. We sincerely apologize

for the delayed repair/replacement of Ms. [redacted]’s computer. Ms. [redacted] was contacted on 2/24/14 with the

authorization to replace her computer.

If

we may be of further assistance, Ms. [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: I bought a TV and console years ago and the salesman who sold me the TV said ABSOLUTELY NOTHING about needing home insurance, which I already had because I'm a home owner. So I paid every amount of money to the penny for what I bought. Conn's secretly added a charge for insurance without my knowledge. So I get a call years later and am told I owe money which I cannot believe. So they told me where the extra charge came from and how to clear it up. Once I did what they asked, they did not clear it up. They told me to fax my home owners insurance document that stated I had insurance while I was paying for the TV. They tell me that because the insurance charge was taken off after the 6 month 0% interest, the insurance charge started to accrue interest. I don't know what genius they have working there that decided to credit the charge and not the interest. So now I am being hassled and tormented multiple times a day, every day while I'm working, over this blunder that's Conn's doing. I'm tired of this. I am very stressed out over this, stressed at work and going through a divorce. They should give me a multiple hundred dollar gift card toward a new purchase, or super special financing on another item for this misery they are putting me through. This is not right!!!!!Desired Settlement: I want my balance zeroed out and something extra for the inconvenience!! This is stressing me out so bad, I'm loosing sleep over this and I'm thinking about hiring an attorney and suing Conn's

Consumer

Response:

no comment, still unresolved

Business

Response:

Review: The sales person lied to me and told me my tv was 240hz .. and when I got it home it was 120 hz... which had delay on fast movement .. he told me my tv was led and it was lcd..the picture quality is aweful. and the sales price and info said it came with 4 pair of 3D glasses but the ones he gave me were not for my tv so it did not work. .. there was no remote back either.. they offered me another tv which had a dent on the back of it. ..Do not buy from this store. . They are truly conn'sDesired Settlement: Wish I could have them come pick everything up

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on

3/**/14, [redacted] purchased a floor model Sony 60” 120hz 3D LED TV which

included 4 pair of 3D glasses with a 25-month Repair Service Agreement Plan,

which were picked up from the store the same day. [redacted] contacted us within

48 hours stating that the picture on the television turns off after a few

minutes. [redacted] was approved for an

exchange and our record show on 4/*/14, [redacted] replaced her television with

a Samsung 60” 3D Plasma which was picked up the same day. We attempted to

contact [redacted] on 4/15/14 to discuss her concerns however; we were unsuccessful

in our attempt. [redacted] is able to return the television with a 15%

restocking fee if she is not satisfied with the replacement model.

If we may

be of further assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I bought a ice box from Conn's in Janurary 2014. It went out on April 15 2014.

Conn's service department told me it will be a 72 hours intil they can give me a call for a technican to come out. I ask them to replace my food since I am under warranty. They told me they only replace 150.00 of food. I had over 300.00 worth of grocery in my ice box. Me and my family have to eat out everyday this week I feel they should replace my money I have to feed me my 3 kids this week with. They said that could not do that

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 1/18/14, Mrs.

[redacted] purchased Samsung refrigerator with a 24-month Repair Service Agreement

Plan. Our records show on 4/15/14, Mrs.

[redacted] contacted us regarding her refrigerator; stating the unit was not

cooling. A service call was set-up through the manufacturer with an

authorized service technician since the refrigerator was still under the manufacture

warranty. The manufacturer attempted to schedule Mrs. [redacted] for service on 4/19/14 however, there was a scheduling issue with the

technician and the manufacturer reassigned Mrs. [redacted]’s work order to another

provider. On 4/22/14, Mrs. [redacted] contacted us requesting to file a food loss

claim and reimbursement for the service technician that she hired to fix her

refrigerator. Mrs. [redacted] was informed that we would send her a food loss

claim form and the Repair Service Agreement covered up to $150.00. See the Repair Service Agreement Terms and

Conditions number (2) Additional Coverage: Appliances – Verified food loss of

up to $150.00 on refrigerators and up to $250.00 on freezers, per occurrence,

over the term of the agreement as a result of a covered failure. Although we are unable to honor her request

for $300.00 reimbursement towards food loss.

As a goodwill gesture we will agree to honor the $150.00 claim as well

as agree to reimburse the trip fee of $60.00.

A check for $210.00 is being

processed and should be received within the next 7-10 business days.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Review: I purchased a TV from Conn's on a 6 month interest free finance plan on 06/29/2013. I payed 200.00 down at purchase financing a balance of 631.58. On July 4,2013 I payed 300.00. on July 30,2013 I asked for payout balance and was told 331.58 and I then payed them the 331.58 that day. Almost 10 months later on May 14,2014 received a call saying I owed 4.72. Then received 2 more calls for the 4.72 on that same day. When I asked what the balance was for the call center told me that this was for property tax. When I pulled out my paperwork I did see where they charged me for the property tax but this was never explained to me at the time of purchase. Although I was unaware of it, it was included in my payoff of the financed amount so there still should not be any balance due. On 5/15/2014 I went to the store to pay the 4.72 even though I was sure that I did not owe it because the call center was threatening me that they were going to report it as a collection against my credit. So I went in to pay it and asked them to close the account and they said that they could not close it because it was now showing a balance of 130.74 before the payment of 4.72. Now they are telling me that they sent it to someone to review it to see if the charges would be removed. According to my calculations, the amount that they are saying that I owe adds up to be the same amount as the interest charges that would have been due had I taken longer than the six months to pay plus the amount of the property insurance.

Product_Or_Service: Samsung televisionDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to remove the bogus charges, zero my account and close it.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted]. Mr. [redacted] stated he paid his account off on

July 30, 2013

and we have contacted him to collect a payment on the account.

According

to our records Mr. [redacted] signed a 12-month retail installment contract on

June 29,

2013. That contract included a

6-month no-interest promotion. The

invoice total was $666.69, which included $631.58 for the product and $35.11 for

property insurance. Mr. [redacted] made one

payment of $300.00 on July 4, 2013 and another payment of $331.58 on July 30, 2013. This paid the invoice total of $631.58

without the insurance.

The account has

been closed as of May

19, 2014; however, Mr. [redacted] will receive full credit for $4.72 which

was the amount he paid over

the invoice amount of $631.58. Please allow 7-10 business days to process the

credit.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he

has experienced due to this matter.

Review: On Friday June 27, I bought a Refrigerator for $1,818.59 USD, my invoice # [redacted] in the Conns store# [redacted] in Mesquite TX. I was told that the refrigerator would be delivered to my house on Sat. June 28. When they went to delivery on Sat. June 28, they didn't wanted to leave it because the Fridge didn't fit through my door, I asked them to remove the Fridge doors so I could fit and the people who were delivering the Fridge refused to do it and they return it to the store. On Sun. June 29, I went to the store again and I was told that the people who made the delivery, should have removed the Refrigerator doors to fit it into my house and I was told that they were going to make the delivery again Mon. 30 of June and that they would send people who will remove the refrigerator doors to get him to my house, I spent all Monday waiting for the delivery and it never arrived, then I call again the store and they told me that there was a problem with the Computer System. I was told that they were going to call me Tues. 1 of July to my delivery, to confirm my delivery by Wed. July 2. On Wed July 2 they called me to tell me that they were going to deliver the Fridge in my house between 12 Pm and 3 Pm, at 3 pm, I call back to the Warehouse, and the manager told me that they didn't have the refrigerator that the problem was with the store not the warehouse. After I went to the store again, they told me that the problem was with the Warehouse, not with them. I am diabetic and this is causing me health problems, now I had waste time and gas to go to the store and the warehouse, and neither the store nor the warehouse knows where the Fridge is. At this moment is 6:30 pm on July 2, and after hours of waiting I still havent solve anything, they told me that there is no one who can solve this problem. This is unfair because pay cash, they made me lose 4 days of work, gas and time, affecting my health as I am diabetic and so far there is no solution. I hope that whoever reads this claim please help me.Desired Settlement: What I seek with this complaint is that they give me a new refrigerator, since the one I bought seems that they cant find it, plus I want to be compensate for the economic losses generated by this problem, including gasoline, days of work and my health.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 6/27/14, Mr. [redacted] purchased a

Samsung French door refrigerator from us and elected to have this item

delivered. Our records indicate Mr. [redacted] was scheduled for delivery on 6/28/14; however during delivery

it was found the refrigerator was too large to enter Mr. [redacted]’s residence

therefore he suggested to the delivery team to remove the doors off the

refrigerator so it would be able to enter his home. The delivery team

stated to Mr. [redacted] they could not remove the doors from the refrigerator and

the refrigerator was returned back to the warehouse. Upon managers review

we found they were able to remove the doors and complete delivery. Mr.

[redacted] was rescheduled however due to lack of communication his refrigerator

was not delivered as expected. Mr. [redacted] was contacted and as of 7/03/14 his refrigerator has been delivered. We appreciate Mr.

[redacted] as our customer and as a token of our appreciation we have sent Mr.

[redacted] a $100.00 gift card to the address provided in his

complaint.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: Bought a GE window unit on 7-26-2014 and the extended warranty that I was told if something happen to unit for 3 years they would replace it WELL good luck with that. Well it went out 8-2-2014 6 days after installed. Called conn's they said bring in ok took out unit Boxed up unit still had every thing and took back to conn's at Gateway where I got bought from talk to manager HE SAID O SERVIVE OFFICE CLOSED TODAY CAN"T REPLACE TILL SERVICE LOOKS AT. THAT WAS NOT WHAT I WAS TOLD WHEN I BOUGHT WARRANTY REPLACE, MEANS REPLACE. I'm 60 plus years old have Heart problems 3 strokes retired disabled I need A/C but did they try to replace NO said they would place on service List and have someone come out and look at unit DA I said it's in my truck now I need unit today IT"S HOT IF I get hot could have another stroke SORRY is all I got. Will never every every buy anything from conn's again. Dead A/C unit no money back or new unit Not a good way to do business.Desired Settlement: I would like my money back and a unit installed for unfair business practice like other business do, But that will never happen because this day no one does business the right way anymore. I know so many people cheat today company's that a honest person don't have a prayer. I think they need to do the right thing...............

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’

complaint. Our records show on 7/26/14, Mr. [redacted] purchased GE air conditioner

with a 36-month Repair Service Agreement Plan. The warranty purchased is not a

replacement plan however; it covers all necessary repairs and parts for the

covered product. On 8/4/14, Mr. [redacted] contacted us stating the air conditioner

would not power on and the unit was sent to service. On 8/6/14; the technician

inspected Mr. [redacted]’ unit but no problems were found, unit functioned as it

should in repair shop. The technician noted it may be a problem with Mr. [redacted]’

home electrical outlets and unit was returned to store for pickup. At this time

we are unable to honor Mr. [redacted]’ request for an exchange due to no problem

were found with the air conditioner. We suggest Mr. [redacted] check the electrical

outlets in his home to ensure they are functioning properly. Once an electrician

has inspected the outlets, if the problem still occurs, he may contact our

service department at 1-855-266-6349 to schedule an in home repair.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: Complaint of service. We made a purchase that required a legally binding contract. The item that we bought was a sectional sofa. We decided to treat ourselves and buy what we thought was quality, which did not turn out that way. The couch was built poorly. We've had numerous people come out to check the couch. Until they finally had to replace it. We had been dealing with this issue 6 out of the 8 months we had the couch, which the replacement is still having the same issue. It sinks when you sit down. Called CSR. they created a ticket..told us to wait...48-72 hrs. No call. When I called they cancelled the ticket, stating no repair needed. NO ONE contacted us, to come to some type of resolution for a couch that clearly is an issue for them.Desired Settlement: I want them to show us the same respect we have shown them by making out payments every month. I want either a refund or credit.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 9/20/13, Mr. [redacted] purchased

a Jackson Axis sectional set which consist of three pieces (left sofa, left

corner sofa and sectional daybed) with a 1-year limited manufacturer’s

warranty. After further review of Mr. [redacted] service needs, on 4/21/14 Conn’s

agreed to exchange all three furniture pieces. Our records show on 5/24/14, Mr.

[redacted] received all furniture pieces in good order. On 7/8/14, Mr. [redacted]

contacted us stating the foam on the sectional daybed lost resiliency to the

cushion. A service call was scheduled for 7/26/14; upon inspection the

technician did not find any issue with the daybed however, he found the left

sofas large cushion core is deformed and frame is starting to come apart. Our

records show parts were ordered and shipped to Mr. [redacted]’s residence; once

parts were received Mr. [redacted] was scheduled to complete repairs on 8/23/14. On

8/23/14, the technician installed parts and screwed frame back together. At

this time we are unable to honor Mr. [redacted]’s request to receive a refund or

credit due to the furniture has been repaired and meets manufacturer’s

specification.

If we may be of further assistance, Mr. [redacted] may contact Customer

Service at [redacted]

Sincerely,

Customer Relations Officer

Review: My husband [redacted] and I purchased an LG washer and dryer along with a samsung dishwasher on July 5. We requested the 3 appliances be delivered the following weekend. They were delivered and our old whirlpool dishwasher was removed and the new samsung put in place. The Samsung had a broken leg so they removed it and let with both dishwashers. We cooked dinner that Saturday night, washed dishes by hand. The next morning, Sunday Conn's delivery called and would deliver the #2 Samsung dishwasher between 2 and 5. The delivery showed up around 7:30 Sunday evening with no call for a delivery status. When the guys left I reached down and pulled a stitcher from the new dishwasher lower left hand side of the door. There was a dent in the door. My husband called the next day and reported the dent and we didn't hear anything for several days. Two guys in neon vests showed up a couple of weeks later to take pictures of the dishwasher dent. The next Saturday a Conn's serviceman showed up and I asked if he brought me a new dishwasher. He said no he was here to take pictures. I told him 2 guys had already taken pics. He told me know no that he was service and here to take pics. So he also took pics. Several weeks later [redacted] got a call from Conn's and the lady said we were to go back to Conn's and choose a new dishwasher. We went to the same store and spoke with a manager and explained all we wanted was our dishwasher replaced because of the dent or even replace the door. The following week they delivered Samsung #3. I used the #3 probably 6-8 times then I noticed it wasn't going thru the normal cycle and sanitizing cycle. The soap dispenser was not even opened. I've trained it on quick cycle, heavy cycle, and normal again with and without

Sanitizing cycle and still have sticky dirty dishes in #3 dishwasher.

Last night I called Samsung and they took all the serial and model numbers and would call me today to schedule a service appt which they did and offered a 9/4 appt and asked for serial and model numbers which I didn't have at work. I would need to call them with the info and I explained they should have the info that I had given last night. I immediately called Conn's service center from my office and requested they come pick up the dishwasher and refund my money. She transferred me to the help desk and I explained my entire story again, she transferred me to the service dept again. Now I have an appt for them to call tomorrow to call to schedule a service appt. she also told me if I want the #3 picked up and refund my money I needed to go to the store of my purchase and talk to the Manager. I called the store and asked for the manager who should be in at 11:00 (I made the call at 11:15) and asked the guy to please let the manager I would be there at 2:30 and I'm an unhappy customer. I left work today at 2:15 and went to the Conn's at 15th in Plano where we made our purchase on 7/5. The manager, [redacted] was conveniently on his way out but discussed my problem. He told me he could not take the #3 back and refund without service looking at it. I left very mad and frustrated after a 15 minute conversation. I feel I've been sold less than decent dishwashers and now I have a moldy mess under my cabinet due to poor customer service. I want the dishwasher out of my home and a full refund and never see the inside of a Conn's store in my lifetime.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint regarding a

purchase made under the name [redacted]. Our records show on 7/05/14,

Mr. [redacted] purchased a LG high efficiency washer and dryer with a 24-month

Repair Service Agreement on both items, a Samsung dishwasher with installation

and a 48-month Repair Service Agreement. Mr. [redacted] elected to have his

items delivered; Mr. [redacted] was scheduled for delivery and received all items on 7/12/14.

Mr.

[redacted] contacted service on 7/18/14 regarding his dishwasher; stating

the dishwasher was dented upon delivery. A service call was set-up for 7/26/14;

during the inspection the technician found the dishwasher was damaged and was

non-repairable. Mr. [redacted]’ dishwasher was submitted for an exchange; and

approved on

8/05/14; the

new dishwasher was delivered on 8/17/14 in good order.

Mr.

[redacted] contacted our service department again on 8/28/14 regarding his dishwasher; stating

the dishwasher was not completing the normal cycle. A service call was

scheduled; upon the inspection the technician found the water

valve on the house was not letting enough water into the dishwasher for it to

function properly, but no true issue was found with the dishwasher. Mr.

[redacted] signed off on the technician explanation. Mr. [redacted] contacted us on 9/05/14 regarding his dishwasher; stating

the dishwasher was making a loud grinding noise during the sanitizing

cycle. A service call was scheduled; during the inspection the technician

ran the dishwasher through a cycle with no noises were detected and no problem

was found. Mr. [redacted] signed off on the technician’s report.

At this time Mr. [redacted]’ dishwasher does not qualify

for an exchange, therefore we are unable to honor Mr. [redacted]’ request to

return/exchange his dishwasher.

If

we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind

regards,

Review: I bought a computer ([redacted]) from Conn's in [redacted] of this year ([redacted])... I have had to take it back 3 separate times for issues it had and the last time I took it in to the store was on [redacted]. I have not had it back since then. I have called the service center and the store many times. I have been working with [redacted] at the [redacted] store and he's said he is "researching" to see where my computer is. It's lost. Plain and simple. The tech service center said it was returned to the store around [redacted]. They even told me it was signed for at the store. The store says they reviewed their cameras and it didn't appear to be returned. The bottom line is it's been over a month and I don't have my computer nor do I have any indication that anyone within Conn's even knows where it is. I talked to the corporate office several times and one time they said they would contact the store, they didn't. I was told about 2 weeks ago that it was believed to be in a warehouse in [redacted] and was being sent back to the store. Even if they walk with it down from [redacted] to [redacted] it wouldn't take over 2 weeks to get here!Desired Settlement: At this point I have no idea if they even know where my computer is. I want a new one. I want it or a replacement and I want it NOW. Not another week from today, not once more "Researching" is conducted, now. Today.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted] purchased a [redacted] with a 37-month Repair

Service Agreement Plan. After further review and research we show [redacted] had

three completed service calls on his computer; the last service call was

received on [redacted] stating the computer displayed a message saying Windows

failed to configure update. The computer was received in the service center on

[redacted]; upon inspection the technician found the computer had a corrupt

install of Windows. The technician reset unit to factory settings, activated

Windows, and installed updates with no issues; unit tested ok and was

transferred back to the store for pickup. Our records show [redacted]’s computer

was scheduled to arrive at the store for pickup on [redacted] however; the unit

was never received and unable to be located therefore, Conn’s approved to

exchange the computer. As of [redacted] re-selected a [redacted]

all-in-one desktop computer and received in good order. We sincerely apologize

for any inconvenience **. and [redacted] experienced during this process.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: on [redacted] I bought a xbox from conns to help our credit since the had the cash option to pay off in six months I told the saleman I had to have the 15 th for payments he said kno problem I went on every month and paid up until aug 14 was my last payment went back on [redacted] bought two laptops wwhen it came to making my other payment I notice my other acct should I owed $73.00 dallors I called om sept 9th to find out what was going on spoke to nacy from customer service nancy told me I had over paid and see wont send it in to fix I told her just put it on new acct I called back on the 24th of sept and was told by brain that I was short $2.01 ask way he said that intrest had accured so I paid the payment he said he would try to renistate my cash option callled back on sept 29th spoke to daneille was told my payment was not made so I made it again said I would have to wait 72hrs before the could reinstate my cash option called back on oct 2, was told because I made my payment on the 14th of august I was not able for cash option my contract said payment date was the 16th they said they tried calling my husbands phone once but they had my number and my email and never got anything in the mail if I owed more money I should of been told on the 9th of september when I called

cDesired Settlement: I want them to honor the cash option policy no one ever said the [payment had to be paid on the 1st of august I was told it had to be paid in full in august

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]

concerns regarding his account.

Mr. [redacted] stated he would like us to reinstate his cash

option and close the account.

According to our records, Mr. [redacted] signed a 18-month

retail installment contract on [redacted] That contract also included a 6-month no interest financing

promotion.

As of [redacted], the cash-option will be reinstated and the

account will be closed. Please allow 7-10 business days for the account maintenance to be

completed and the account to close.

We vale Mr. [redacted] as a customer and sincerely apologize for

any inconvenience he has experienced due to this matter.