B And B Movers

Review: I purchased a sofa set in December 13, 2013. I filled a repair claim on 7/8/14 to have love seat, ottoman, sofa, and chair repaired because the threat was becoming unraveled. [redacted], repairman went to my house on 8/2014 and inspected the furniture and put in a claim to order parts to fix ottoman only. Mr. [redacted] explained to me that the threats on the other furniture were becoming unravel because the material was no good and it would be better to replace those particular pieces of furniture (love seat, sofa, and chair). Parts for ottoman were delivered on 8/18/2014. [redacted] went back to my home to repair the ottoman but he noticed that some parts were missing. I spoke to customer service and apparently parts were going to be ordered again. I received parts gain on 9/26/14. I placed another service call to notify Conn's that the parts had arrived. Appointment for repair was made for 11/1/14. On said date [redacted] notified me once more that the part he needs to repair ottoman was not the correct part. I called Conn's service department to let them know that this claim was made since 7/14 and nothing has been resolved. The other remaining of the furniture is not being worked on either.Desired Settlement: I would like to have my furniture replaced because as time passes by and no repairs have been made, I have noticed that the damage is increasing on the furniture.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 12/13/12, Mrs. [redacted] purchased

a Melody furniture set which consisted of (4) pieces; sofa, loveseat, chair,

and ottoman with a 48-month Furnituregard Plan on all four pieces. Mrs.

[redacted] elected to have her furniture delivered; we show Mrs. [redacted] signed

acknowledging all furniture pieces were delivered on 12/15/13 in good order.

We received Mrs. [redacted]’s complaint and found she contacted our

service department on two separate occasions regarding all four furniture

pieces; Mrs. [redacted] contacted us on7/08/14 stating water had

spilled on her furniture and on 10/22/14 stating the

furniture thread was unraveling. After reviewing Mrs. [redacted]’s service

history Conn’s agreed to exchange her furniture; on 11/07/14Mrs. [redacted]’s

exchange was approved. Mrs. [redacted] was given a total credit up to the

original amount she paid of $ 1,999.96 to re-select a new furniture set.

We attempted to contact Mrs. [redacted] on 11/18/14 regarding her

approval, but we were unsuccessful in our attempt. Mrs. [redacted] may visit

her nearest Conn’s location to initiate her exchange and scheduled delivery.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service Department at [redacted]

Kind regards,

Review: I purchased a refrigerator from this store location. Was approved for 6 month same as cash terms (no interest). The price quoted was good for 6 months, which was [redacted]. I went to pay the bill off on [redacted] and they told me that I had interest to incur during the time of the 6 months because I skipped monthly payments. There was never an agreement to pay monthly payments, I only paid monthly payments during the 6 month so that I would have a lower amount to pay off at the 6 month period. I was penalized and charged interest during the 6 months.

Additionally, the [redacted] added an extra protection for the product on my account even that I stated I did not want the coverage.Desired Settlement: I am wanting to write a check for the 6-months same as cash as I agreed to. The interest they are charging is outrageous and should be against the law! They are trying to charge me interest from 6 months ago. Additionally, I have asked them numerous times to remove the protection from the product that I did not authorize.

Business

Response:

Thank you for the opportunity to respond to [redacted]

concerns regarding account [redacted]

stated she would like her six-month no-interest financing promotion

reinstated.

According to our records, [redacted] signed a 30-month

retail installment contract on [redacted] 2014. This contract included a 6-month no-interest

financing promotion which expired on [redacted] 2014. [redacted]

submitted two payments totaling $300.00 which did not pay the invoice balance in

full before the 6-month cash-option expired.

[redacted] also stated she did not want the repair service agreement on the

product she purchased.

She was informed on [redacted] 2014 that

she would need to fax in a service agreement cancellation request. We have not

yet received that request.

Once the service agreement cancellation request has

been received, [redacted] will receive a pro-rated credit for the repair service

agreement. [redacted] can fax that request to ###-###-####.

As of [redacted] 2014 the payoff balance on this account is

$1486.54.

Please note the payoff balance updates

daily. If [redacted] would like to pay the balance in full, we ask that she call

the day she plans to submit the payment for an up-to-date payoff quote.

We value [redacted] as a customer and appreciate her

bringing this matter to our attention. Thank you,[redacted]

Review: I ordered over $6000.00 worth of products from Conns in October a Sectional Sofa was included in the list, everything was delivered on or about October 10th, Since I work from 7-4 I had someone at my house to be there for delivery. The person called and asked why did I get such a low sitting couch which confused me because I remember being in the store before I purchased the couch sitting on the display model which didnt sit low at all,which also persuaded my decision to purchase it, so when I made it home I realized it set lower than expected so then I start looking up ways to make my couch higher. I kept saying to myself I do not remember this couch sitting so low in stores so I decided to pull the couch up on Conn's website and behold the couch on the website had legs on which the delivery people failed to put on or leave me with, I saw legs for the storage Ottoman that came with sofa which they failed to unpack and put the legs on it as well. Its funny how I was charged almost 300.00 for installation and delivery/set up but they failed to set up properly. Ive spent the last 3 weeks trying to get my legs delivered I had a House Warming Saturday and I cant tell you how many times I heard man this sofa sits low!!!! I spoke with the [redacted] at the Conn's store I ordered from on [redacted] and told him the issue he stated he would have to put a special order in for legs which was never done so I decided to call the warehouse myself and ask to speak with the manager the young lady said no manager was there at the time and I would have to call back the next day which I did, spoke with a manager names [redacted], who stated someone would be able to deliver my legs to me the next day, the next day I didnt hear from anyone so I called back [redacted] stated he was trying to get one of his guys to deliver the legs but I should expect a call later that day. Still no call no call so I called back he stated we currently dont have your legs in stock the earliest would be thursday. Thrusday came still no call so I called last week and spoke with another manager names [redacted] who advised he could get them Saturday and this call was Friday, Saturday came I didnt hear from anyone called and spoke with a Young lady who told me that they are waiting on their delivery drivers to come off route and someone will be out but [redacted] would call me if they couldnt get anyone to come out, still hadnt heard from anyone and it was later that evening when I called back and I Spoke with a young man name [redacted] and asked to speak with [redacted] asked for my information and asked what was the nature of the call I explained every thing to him and he asked if I could hold so he could get [redacted], after holding several minutes he came back on the line and said [redacted] told him to tell me they cant deliver the legs today since no drivers were available but they will deliver them to me tomorrow (Sunday) I asked why no one had called to tell me this he stated [redacted] asked another rep to give me a call but she went on her lunch break and didnt make the call. At this point I was just really frustrated so I said please deliver my legs tomorrow or a complaint will be made he said yes mam and that was that. Sunday came I didnt hear from anyone and I didnt call so now im writing this complaint. Is this what Customer Service has come to, here I am getting ready to make my first payment on something I cant enjoy and dont have. this is just unacceptable, especially after getting the run around for almost 3 weeks. This shows lack of communication and care for consumers. I spoke with Customer Service today and spoke with a Supervisor by the name of [redacted] and she stated she was going to put the account on a courtesy waive until the issue is resolve because she was having a hard time getting in contact with the warehouse as well. I really hope this issue can be resolved and no other customer has to deal with what I've been through over the last few weeks. Its really embarrassing for me to keep calling a company about something as simple as legs for a sofa. I really hope there is something tremendously done about Conns Customer Service and Im compensated for all this trouble they have taken me through.Desired Settlement: I would like my legs to my sofa and if not a full credit to my account some type of partial credit made towards my account. More training for that particular warehouse because the people in there are just incompetent.

Business

Response:

Thank you for the opportunity to respond to [redacted]’

complaint. Our records show on 10/09/14; [redacted] purchased the [redacted] furniture set which consist of three pieces (sofa, chaise, and ottoman)

with a 1-year limited manufacturer’s warranty. [redacted] delivery was

scheduled and received in good order on 10/09/14.

We received [redacted] complaint and found she contacted our

Customer Helpdesk department stating she did not receive the legs on her sofa

upon delivery. After further review and research, we confirmed that the legs

were not installed on [redacted] sofa during delivery. We attempted to locate

the correct legs for [redacted] sofa

however; we were unsuccessful in our attempts to locate the legs locally

therefore, we placed a special order to receive the proper legs. Our records

show there was a delay receiving the legs from the manufacturer. Once we

received the legs, Conn’s delivery team was scheduled on 11/24/14 to install

the legs on her sofa.

We contacted [redacted] on 12/8/04 to discuss her concerns;

during the conversation we confirmed [redacted] legs have been properly

installed on her sofa. As a gesture of goodwill, Conn’s offered to refund [redacted] delivery fee and credit a partial payment to her account. As agreed

upon, we have processed a credit in the amount of $151.54 to [redacted]’

account and the partial payment of $151.54; please allow 7-10 business for

credits to reflect on the account. We sincerely apologize for any inconvenience

[redacted] experience as a result of Conn’s delivery.

If we may be of further assistance, [redacted] may contact us at

Sincerely,

Review: Conn's was suppose to delivered a bed complete with headboard on Saturday, November 22nd. One of the wooden base pieces was broken and they said they would come back with a replacement on Sunday, November 23rd at 10 am, they didn't show up, I called and they said they would call me later to let me now the exact time the were coming they never called. I called back around 4pm and was on hold for 25 minutes when they finally answered they again said they would call me back letting me know what time they were coming if they were coming at all. After seeing they kept giving me the run around I requested they come pick up what they had deliver which was just the mattress and headboard and they never came. Today at around noon they call to tell me they will deliver the base between 2PM and 4PM and I reminded them that I didn't want the bed anymore because of their dishonesty they said ok and gave me the number to warehouse to get the items picked up, when I call warehouse they say I'm breaking a contract and will have to pay a fee, I let her know I never sign the papers because the base was broken and she says to call the store, I call the store once more and they tell me to call the warehouse once more they continue to have me call both once more after that and then I get a call from [redacted] from warehouse saying they were about to deliver the base form 3PM to 4PM I tell him I need them to come pick up the items and he screams at me that if I don't want the bed I need to call the store. Not only are they unprofessional but they don't listen. I don't understand why they say I broke a contract when they were the ones the repeatedly lied about bringing the base. Does that mean they could have keep their lying cycle, deliver the base a week from now and I don't have a say over the matter. I wouldn't have requested the items be picked up if they had been honest from the beginning and let me kbow the items weren't going to be delivered until dayslater. I don't trust doing business with them anymore.Desired Settlement: All I want is for them to come pick up the mattress and headboard and leave it as that. It's absurd how they want to do things at whatever time they like but a customer can't do the same when the monthly bill comes, the customer should also be allow to make payment when and if they want to, if Conn's can why can't their customers do the same?

Business

Response:

Conn’s would like to apologize to [redacted] for the

experience she had with us.

Unfortunately, we have been unable to research [redacted]’s

complaint based on the information she has provided. To better assist her, we

will need her invoice number or the phone number that was used at the time of

purchase.

If we may be of further assistance, [redacted] may contact

Customer Service Department at [redacted].

Kind regards,

Review: We bought two power recliners and a power recliner love seat from Conn's in [redacted]). The initial delivery date was set for [redacted]. We received a telephone call from the store manager, [redacted], to see if Conn's could deliver the furniture sooner. We agreed to have the furniture delivered on [redacted]. On [redacted], Conn's delivered three pieces of furniture, two power recliners and a loveseat. One of the recliners was damaged (it had a large stain on the back cushion.) We told the driver we would not accept the chair because it was damaged. He called the warehouse and an unknown person asked if we would take a discount for the chair. We stated we wanted a new chair. Conn's agreed to deliver another chair the following day. On [redacted], Conn's again delivered a replacement chair. However, this chair did not have a power cord to connect to the wall. The chair was a "power recliner" and needed to be plugged into an outlet. Once again, the driver called the warehouse and Conn's stated they would deliver a power cord the following day. However, we ultimately decided we did not want the chair. Conn's did not deliver the power cord the next day, [redacted]. We called Conn's and requested that they come pick up the chair because it did not have a power cord and therefore, we could not use the chair. Conn's has refused to come pick up the chair or deliver a power cord. We have a chair that we can not use and Conn's is refusing to return and pick up the chair. We spent a substational amount of money for the chairs and loveseat. We have called the store manager, [redacted], multiple times, however he stated he would have to contact the District Manager. We have called the warehouse and spoke to the manager, [redacted], who also stated she would look into the matter and call us back. We have contacted Conn's Corporate offices as well, trying to resolve this matter. All we receive as feed back is someone will call you. No one seems to want to help us.

Product_Or_Service: [redacted] power recliner (2) and power loveseat

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want Conn's to return to our home and pick up the chair that does not work. We have a $[redacted] chair in our basement that we can not use because it does not have a power cord. We want the $[redacted] credited to our account.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s dispute. We

researched [redacted]’s concerns and found it has been resolved.

Our records show on [redacted]’s [redacted] recliner was returned and

a credit of $[redacted] was processed to his account. We sincerely apologize to

[redacted] for the experience and any inconvenience that has been caused

regarding the return of his recliner.

Review: We purchased a refrigerator on clearance from Conn's. The sales representative, [redacted], explained that it was on clearance because it was a scratch and dent floor model. We raised some concerns that the fridge looked used. [redacted] the exclaimed that Conn's does not sell used appliances, and then went on to say that it was illegal to sell used appliances in the state of [redacted]. We purchased the fridge with the understanding that it had never been purchased or returned.

After the ice maker stopped working the second time, we learned through a [redacted] authorized repair company that the fridge we bought was purchased and returned in early 2014.

We've filed a complaint with Conn's corporate office, with no resolution thus far. We've also filed a complaint against Conn's with [redacted].Desired Settlement: We've told Conn's that we either want them to take the fridge back and give us our money back, or since they sold us a half broke fridge they need to cut our reaming bill in half. These are the only two options we will accept.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. After further review of [redacted] concerns, Conn’s

has agreed to honor his request to return the refrigerator and receive a

refund. [redacted] will be contacted by

Conn’s delivery team to schedule a date to pickup his refrigerator to return to

Conn’s. Once we receive [redacted] merchandise we will process the credit to

close his account.

We appreciate [redacted] for bringing this

matter to our attention and we sincerely apologize for any inconvenience he

experienced.

If we

may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: We purchased our furniture through Conn's , We had just purchased our new home and wanted to get it furnished Conn;s seemed great and we chose to go through them. We purchased a sectional living room set , we p[urchased a 60" [redacted] TV with surround system, and we also purchased a formal dinning table that seats 8 people the end of [redacted]. We purchased everything the same day but got everything delivered at different times, the store manager had to waive our delivery charges because they kepy giving us the run around dates for our furniture. Ever since the first delivery was done we have had bad experience, the sectional was delivered first and we were told they would contact us to deliver the items no one called, they delivered the furniture and my [redacted] was there. She was told to sign for it without telling to inspect it before signing. I called the store and complained about that. 3 days later we got our 60" TV, we were told they would instal it and make sure it worked and everthing was good to go. Once again they just dropped it off and left. The dinning table was not delivered until [redacted] because they said that they were missing the table legs, so finally after almost 2 months we finally got all our house furnished. We noticed that the dinning chairs were not leveled, we were told to give it time, that they were new. The begining of [redacted] we noticed that the reclyner was not leveled once you put it back to its normal place. Both side are lopsided and it does not look nice. We called the service Center and we opened up a ticket in [redacted] for the damaged reclyners and the dinning chairs not being leveled. A technician that Conn's sent over came to our house walked in looked at the sofas looked at the chiars said " yep this needs repairs we will contact you in a week and we'll be back" thats the last we heard from him. This pewrson was in my house no more than 3 minutes and walked out, seemed he was in a hurry.

My [redacted] called Conn's service center 2 weeks after having the tech in our house and we were told by Conn's that the work ticket was closed and that the furniture was fixed. We told them No we need this taken care of, We paid for the extended warranty service and want our furniture fixed or replaced if they cannot fix it. We were told we needed to open another work ticket. We have opened if we are not mistaken more that 5 tickets to get our furniture fixed and we dont even get a call when were are having someone coming over to look at the furniture. on 23 of [redacted] we were told that a technician was to come by that friday from 12-4. My [redacted] is off that day and he stayed home ALL day waiting for this person to come by and NOTHING!! no one came, I called the next day and spoke to [redacted] he said that the tech was at my house arounf 5:30-6:00 pm and we said why we were told he would be from12-4 not from 4-6pm. We have been getting the run arounds trying to get our furniture fixed, we paid for the service and just to get run arounds is not great customer service. We have met our side of the deal, we make our payments when they are due, why cant we get the same response from Conn's to get pour furniture fixed in a timely manner. The only way we are going to get the attention of someone at Conn's or for someone to contact us is by not making a payment, as soon as you miss a payment they will harass you until the payment is done.

We were also were to have someone come by on [redacted] day [redacted] between 4-6pm . My [redacted] and I did not make plans to go out just so we didn't miss this opportunity for some one to come by, but no one did and we sat at home waiting. Today a lady called me and told me to make the payment, and I was upset and furious regarding this situation that we have been through with this company. No concern with the customer satisfaction nothing, the only thing they want is their money thats it. I told her that I was extereamly disappointed and not happy with their product and I was mad and said I will packed the furniture up and take it to your store. I am done playing your company games. And instead of of saying something or apologetic, she said we can have one of our trucks come by and get the furniture form your house. It will be a voluntary repossession and you will be liable for the remaining balance to the furniture. Really not even willing to help with the situation just wants to come by and take the furniture, nor care to see if we could work anything out to replace the furniture or just to keep my business and keep a customer happy!! Very disatisfied with the customer service.Desired Settlement: We were wiling to try to get the furniture fixed if not repalced, but with there customer service and the poor handling of my situation, they just want to come get their furniture. Thats fine!! come get there items. I dont want this to reflect my credit because I have met my side of the deal Conn;s has NOT. Very disatisfied customer that will never shop at this store AGAIN!!!!

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show [redacted] made three separate purchases

on [redacted]. On invoice [redacted]

purchased a ** 60” TV with a (25-Repair Service Agreement w/Accidental Damage)

and a free ** soundbar with her qualifying purchase; delivery was completed on [redacted]. On invoice [redacted] purchased a [redacted]

dinette set which consisted of ten pieces (table top, table leg, (6) side

chairs, and (2) arm chairs) with a limited 1-year manufacturer warranty on all

ten pieces and a free [redacted] 32” TV with her qualifying purchase; due to the [redacted]

dinette set being on back order [redacted]’s delivery was completed on [redacted]. On invoice [redacted] purchased a Franklin

Dakota which consisted of three pieces (sofa, loveseat, and wedge) with a

48-month Furnituregard Plan on all three pieces, a [redacted] cable smart TV

bundle, and a free [redacted] 32” TV with her qualifying purchase; [redacted]’s

delivery for those items was completed on [redacted].

We researched [redacted]’s complaint and found she contacted

our service department on three separate occasions regarding her sofa and

loveseat dated from [redacted] to[redacted]; however one out of the

three service calls were cancelled due to [redacted] not being available and

one service call regarding one of her side chairs on [redacted]’s last service call was placed on [redacted] she contacted us; stating her sofa and loveseat were not

closing completely and a piece of the units were hanging down, and one of the

side chairs leg was wobble and loose. A service call was scheduled for [redacted], however [redacted] was not available and her service

appointment was rescheduled for [redacted] again [redacted].

[redacted] was not available; therefore service could not be completed. We

attempted to contact [redacted] on multiple occasions dated from [redacted], and [redacted] to schedule an

appointment for service, but we were unsuccessful in our attempts. As of [redacted] has a service appointment scheduled for [redacted].

At this time [redacted]’s furniture does not meet the

qualifications for an exchange under the Terms and Conditions of the

manufacturer warranty or the Terms and Conditions of the Furnituregard.

Therefore, we are unable to honor her request to return/exchange her sofa,

loveseat, and chair.

If we may be of further assistance, [redacted] may contact our

Customer Service Department at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I have made myself available on all ocasions to have a service technician to come to my house and fix mu items!! Either we get the wrong information to when they were to come by we get told a certain hour, we wait and no one comes by. No phone calls to update us if they will be late or lost anything, we get nothing we wait and wait until the hours are UP THAN WE LEAVE. There has been more the three ocasions to where I have called the service department and they do nothing to resolve the furniture. Yes we have a set time schedulked for [redacted], but like I told the lady scheduling the appointment that we need [redacted] any time or any day after 4pm. No one is at home before 4:00pm. Her response was we dont know until that day but if your not available just reschedule. I work my [redacted] works and my kids are in school. Than when we schedule it on [redacted] the techs NEVER SHOW UP!!!. This has been an on going situation whith this company they dont care about the satisfaction of their clients. And they are not willing to work with you, Its their way or no other way. How would they know if my furniture does not meet the requirements to be exchanged or returned if they have not sent anyone to fix my furniture. The reclyners do not close all the way and they look droopy, very discusting for the amount that we paiud for them. Mow if was more than a year ago I understand it would be the normal wear and tear of things being used! But we just got them in [redacted] so by [redacted] they shouldnt look this bad... the chairs where they are 5 of them are not even they rock they are not stable, I dont know why they say its only one chair when there is 5 chairs that are whobbly. In [redacted] we reached out to Conn's to get this fixed we are in [redacted] and no resolution. Either fix/exchange the items or take them back...

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s additional comments. Our

records show [redacted] contacted our service department on three separate

occasions for service on sofa and loveseat and once regarding her side chairs

however; one service appointment for the sofa and loveseat was cancelled due to

[redacted] was not home during the service appointment.

We

apologize for the miscommunication regarding the number of chairs [redacted]

called for service; we show four chairs were reported to service stating the

legs were wobbly and loose. [redacted] is currently scheduled to have a

technician assess her sofa, loveseat and four chairs on [redacted] as requested.

Once the serviceman inspects all merchandise, we can determine if parts are

needed to complete repairs if covered under the Terms and Conditions or if an

exchange is required. However; at this time [redacted]’s sofa, loveseat and

chairs does not meet the qualifications for an exchange, we will continue with

any necessary repairs.

If we may be of further assistance, [redacted] may contact customer service at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This is in regards to my case # [redacted]Conns again has screwed up my service scheduled for today [redacted], Once again I was left waiting for someone to call and come fix my messed up furniture!!!! The lady at the service department that called me last week told me they would have someone come out and fix my furniture on [redacted] and that the technicians would call me to set a time. We have waited all day for this tech to come to my house its 3:35 pm my time and NO ONE has called so I called Conns service department and spoke to [redacted]. He said he sees that on his side and he would call to see what the holdup is, he came back on the phone and said he spoke to [redacted] at the Headquarters and that they messed up the service is not until [redacted]. That they don’t know why they keep messing up with my service dates….. Really AGAIN waiting at home for no one to show up!!! Please just have Conns come by and pick up their furniture I am done with this incompetent furniture store… I have been sitting at home waiting for the service tech to come by because I was told Monday [redacted] 9th and this the wrong date AGAIN… Waste of day just waiting for nothing…Please I am done being nice I want nothing to do with this store and their piece of crap furniture they sell…..

Regards,

Business

Response:

Our records show [redacted] service

appointment was rescheduled from [redacted] to [redacted] due to unforeseen circumstances. Upon inspection on [redacted] and the serviceman

report indicates the outside back material was caught in the mechanism causing

a tear. Therefore, a part request was submitted to the manufacture for a new

mechanism and outside back cover.

We attempted to contact [redacted] to discuss

her concerns. However, we were unable to

reach her at that time. As a goodwill

gesture Conn’s has agreed to exchange the sofa that is currently available. [redacted] will need to contact her

nearest Conn’s location to schedule delivery.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I am not satisfied with the resolution, when we requested for a tech to come to my house to look at the furniture, we requested for them to come when an adult was present. There was no adult present there was only teenage girls in the home at the time. They did not know the extend of the severity and the comcren we had regarding the furniture. Second why would I want the same furniture to be just swaped out I want something different, I DO NOT want to go through this situation AGAIN!! Exchange it for something elsethat WORKS!!! I do not want the same sofa or love seat it will do the same thing it did before. Exchange it for something different or take it back. The dinning table and chairs have not been brought up at all and there are issues with this product as well. I will take picture or video and will attached it this email once I have them so you could see the crap we got and what they want us to work with...The last severeal respoinses from the company said there was no issue eith the furniture and that it did not meet for an exchange, but finally someone came by and said there is an issue and now they want to exchange the furniture.. I kept saying there was something wrong with the furniture. You see that there is something wrong....I don't accept the companies offer and dont want to replace the furniture I want something different...Thank you,[redacted]

Business

Response:

Thank you for the opportunity to respond to [redacted].

[redacted]’s additional comments. [redacted] was contacted and made aware that

her service appointment was re-scheduled for [redacted] between 1:30–3:30 pm. It

is [redacted]’s responsibility to have an adult present at the time of the

schedule service appointment. During the service appointment, the serviceman

notated that all chairs that was reported damaged were repaired and the sofa

was up to manufacturer’s specification; however the loveseat needed to be

exchanged.

Since [redacted]’s last dispute received on

[redacted]; we submitted her concerns to upper management for further review. As a

gesture of goodwill, Conn’s has agreed to the following terms:

Review: Drafted my back without having permission which occurred overdraft fees don't even have an account with them didn't have the right to draft my account.Desired Settlement: 238.00

Business

Response:

Thank you for the opportunity to respond to [redacted]'s concerns regarding a payment. [redacted] stated he was charged overdraft fees due to a payment that was processed; however, he does not have an account with us.[redacted] will need to provide additional information in order for us to research in complaint. If [redacted] can fax in a full running bank statement to our customer accounting department at 87-404-2434, we will be happy to research is concerns further. Thank you,[redacted]

Review: I WENT INTO CONNS TO PURCHASE A BEDROOM SET AND THE SALEPERSON SAID OK WHAT ARE YOU LOOKING FOR I SAID A GOOD BED BECAUSE I AM DISABLE WITH LOWER CHRONIC BACK PAIN ,HE SHOWED ME A BEDROOM SET AND WE AGREED UPON A GOOD FIRM MATTRESS ON MAY 5,2015 AND IT WAS DELIVERED ON MAY 6,2015 INTO MY SON CARE BECAUSE I WAS NOT HOME AND WHEN I GOT HOME IT WAS THE WRONG MATTRESS ON MAY 7,2015 I BEGAN CALLING TO NOTIFY THE PEOPLE IT WAS THE WRONG MATTRESS IT HASNT BEEN 24 HOURS AND THEY WILL NOT ACCEPT IT BACK CAN YOU ALL PLEASE HELP ME THANK YOU SO VERY MUCHDesired Settlement: JUST BE DONE WITH THIS COMPANY

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’

complaint. Our records show on5/05/15 Mrs. [redacted]

purchased a Sealy (Tropic Waters) plush queen mattress with a 48-month

Furnituregard Plan. Mrs. [redacted] elected to have her mattress delivered; we

show Mrs. [redacted]’ delivery ticket and delivery receipt were signed acknowledging

Mrs. [redacted]’ mattress was delivered and received on 5/06/15 in good order. The signature on Mrs. [redacted]’ delivery

ticket and delivery receipt acknowledges that Mrs. [redacted]’ mattress was

thoroughly inspected for an exchange or price concession would not be authorize

after the delivery.

After researching Mrs. [redacted]’ complaint we found she contacted us

on 5/07/15; stating she was not satisfied with the

mattress and requested to have the unit exchanged. Mrs. [redacted] was

reminded of Conn’s Return and Exchange Policy which states: No Return or

Exchanges on Furniture, mattresses,

décor & accessories unless inspected by a Conn’s Service Technician and

found to have a manufacturer’s defect.

Mrs. [redacted] signed her invoice and contract

confirming/acknowledging the Sealy (Tropic Waters) mattress is the mattress

that she selected and purchased. Therefore, we are unable to honor Mrs.

[redacted]’ request to return/exchange her mattress.

If we may be of further assistance, Mrs. [redacted] may contact our

Customer Service Department at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Complaint Detail / Problem

Review: I bought a couch and 2 tables from Conns in [redacted]. The couch was special order. I get a call that the couch has come in 5 weeks later. They called the day of the delivery. I was told that the couch is lost in the warehouse. They asked if I would like a partial delivery and I said no. The lady on the phone said that the warehouse manage would call me back. I received no call. I called them back hours later. The first person to answer looked up my information and I got hung up on 3 times! Then I got a lady that told me that I cancelled the delivery. No one was willing to help me. I talked to my representative, [redacted], and store manager, [redacted] made me feel a lot better about the situation and he drove up to the warehouse the next day and found one of the 2 missing pieces. There was still one nowhere to be found. It may have never even been there! I agreed to a partial delivery at this point because I was sick of sitting on the ground. My roommate was there to check it all in and sign for it. These guys brought my tables in still in the boxes and refused to put it together. I paid to have this furniture delivered and assembled!!! When I got home and saw this, I was very upset. I drove up to my local store and talked to [redacted]. He said he would send someone out to put it together. The day of promise arrived and nothing. I called the warehouse and they knew nothing of it. I drove back up to my local store and I asked [redacted] if I could bring the tables back because I didnt feel it was right I would have to put them together. He said that I would not be able to get a refund on furniture. He gave me a number to call, but I was so frustrated with it all I decided to just put it together. The warehouse doesnt care about pleasing any customers. I am still waiting on the second half of my couch. [redacted] has reordered it and I do hope I receive it soon. It is outrageous that I would not be able to receive a refund on something that was delivered to me improperly and incomplete.

Product_Or_Service: Furniture with deliveryDesired Settlement: Refund

I feel that my delivery fee should be refunded. In addition, I should receive the other half of my couch in the near future. I do ask that the warehouse keep better track of what arrives at their warehouse and what doesn't. I already had to put the tables together, even though I felt like it was an injustice.

Business

Response:

Review: 12/18 I called and made arrangements for Conn's to take 43.15 on account [redacted] out of my account on 12/23. I was assured the payment would not come out sooner. I have been very ill and lost my job in June, but I have still made my payments. On 12/19 they attempted to take 46.15 out of my account which there was no money in there and I was charged 35.00 nsf fee. Then, they tried again on 12/20 for 46.15 and I was charged another 35.00 nsf fee. Then on 12/23 they tried for a third time and because I already had 70.00 in nsf fees at my bank it was returned again and I was charged another 35.00 nsf fee for a total of 105.00. I have called at least 5 times and sent 3 letters with copies of the nsf charge and the amount attempted to withdraw. I have also sent a letter to corporate HQ. I received an email today saying that they did attempt to take it out early, but they would not refund my fees. Last week when I called I was told my account [redacted] had been paid and I did not owe the payment. Now, today I'm late for this payment which was a 12 month no interest special purchase. I was determined not to get behind on this account. Now they have screwed me on the account, on my bank account. I have two accounts, [redacted] and [redacted] I paid it on 12/27. I would have paid [redacted] but I was told I did not owe a payment on it. I have been lied to several times. It was their fault because they tried to take the money early. Please help me. I have no more unemployment coming in. I had 3 back surgeries and contract staph in my spine this summer, but still managed to keep these accounts current. I have provided them proof from the bank of the charges that the bank sent me. I don't feel I need to send them my bank statement. The proof came directly from the [redacted].Desired Settlement: I want the payment of 43.15 be credited to my account [redacted]. I want the nsf fees of 105.00 be credited back to my bank account.Please help me.

Business

Response:

Review: I had a very bad sales experience with Conn's on a mattress I purchased. I purchased it on a Sunday and it was supposed to be delivered the next day (Monday). I received a call Monday informing me that it was out of stock, but they would have it back in stock on Tuesday and would deliver it out later that day. Tuesday came and went, no mattress. Over the next two days, I was given nothing but excuses. Thursday evening I was finally tired of the excuses, went to the store where I purchase it from and cancelled my contract. I immediately drove to another Conn's store, purchased the same mattress and it was delivered the next day (Friday). Although I finally got my mattress, the whole buying experience left a bad taste in my mouth. Along with the mattress purchase, I was given a rebate form for the price of delivery. I completed the rebate from along with the required documentation and mailed it out on the last day of eligibility. Now, when I look on-line at my rebate status, it tells me that I am not eligible for the rebate because my request was not postmarked in time. I know for a fact this isn't true because I took the letter into the post office on the last day of eligibility, hand delivered it to the clerk and watched her postmark it right there in front of me. This is just a dirty trick to not have to pay a rebate claim.Desired Settlement: I want the cost of delivery refunded back to me. My rebate claim number is [redacted] and the amount of the rebate should be $79.99

Business

Response:

Review: We bought an OTR microwave at Conn's last November **,2013 and also bought a 24mons repair service agreement. When we open the box and about to install the item we found out that the door was not aligned and the panel assembly lock was broken .so I called the fix department of Conn's for them to fix it. Two person came and they said it's not repairable and they will send a letter for replacement but the request letter was denied.so I called Conn's what they can do? They said they will send again a repair man but no one showed up.So I called again the customer service telling me that the dispatched person said that no parts available and can't get the part to fix! They told me to call the store where I bought it if they can do anything. Was able to talked to the sales manager and he said I can't do anything if the fix department have no letter/ note in my account for replacement.so what is the use of my repair service agreement?i am very disappointed already coz it's been 3months that I called them but no results until now.Desired Settlement: I want Conn's to replace the item if they can't fix it.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show [redacted] purchased a Samsung OTR microwave with us on 11/**/13, which was

picked up and installed by someone other than Conn’s delivery. [redacted] contacted us on 12/**/13 and

stated the door would not close properly and that the panel was broken. A service call was set-up and upon inspection

the technician found the hinge and display cover had been damaged. The service order indicates the customer was

advised the damage was not covered by the warranty. [redacted] contacted us again on 1/*/14, and

stated she called Samsung and they advised her unit was not repairable and

needed to be exchanged. Based on that

information we contacted Samsung on her behalf and they agreed with the technicians

findings that the microwave was not repairable and also agreed that the damage

was not the result of a mechanical or electrical failure therefore, would not

be covered by the manufacture warranty or the repair service agreement.

Conn’s is willing to offer her credit of $199.99

toward another OTR microwave as a gesture of goodwill. [redacted] may visit her nearest Conn’s to

complete the exchange.

Attached is a copy of the signed service order.

If we may be of further assistance, [redacted]’s

may contact us at 1-877-358-1252.

Sincerely,

Customer Relations Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Washing machine purchased in Dec 2013, loud knocking noise on spin cycle. Contacted Samsung repair man came looked at, said appeared to have been dropped, CONN'S repairman came out Feb [redacted] (same repairman), notes on repair ticket cab,basket and tub damaged fr shipping, ALL needs to be replaced. Stated to me that the whole washer should be replaced. Called CONN'S on [redacted] to find out status, was told would call me in a couple of days. Called CONN'S [redacted] was told had did not have repair ticket yet. Called CONN'S on [redacted] was told had to be approved by third party. Called CONN'S on [redacted] was told that parts had to be ordered, referred to service tech. Was told that the parts would be ordered and would let me know when to expect delivery. All most every time I talked to cust help or svc was referred to a different dept or hung up on. I still do not have a washing machine that works. Was given the impression that machine was beyond repair by tech but CONN'S is ordering parts. I just want a washing machine that works, and not the run around I seem to be getting from this company.Desired Settlement: I want the washing machine replaced like the repairman said it should be.

Business

Response:

CASE ID: [redacted]

On, March [redacted] 2014 you provided the following information:

Thank you for the opportunity to

discuss [redacted] complaint. Our records reflect that [redacted] purchased a washer

with 48 months Repair Service Agreement via invoice #[redacted] on 12/**/13. The

customer called in on 2/*/14 stating the unit was making a loud noise. A

technician was scheduled for inspection on 2/**/14. Once it was determined that

the unit was irreparable an exchange was submitted and approved. [redacted]

received a new washer on 3/*/14.

If we may be of further assistance, [redacted] may contact us

directly at [redacted]

Kind regard,

Conn’s Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. .

Regards,

Review: I WENT TO THE CONNS STORE IN, [redacted],** AND PURCHASED 2 [redacted] LOVESEATS AT $[redacted] + $[redacted] (WARRANTY) EA. ON [redacted] AT 6:30 ** TIME, I TT TO [redacted] AT [redacted] THE WARRANTY DEPT AND EXPLAINED TO THEM THE SEAT AND LEG AREA ON THE RECLINER WAS CONCAVING, A APPT WAS SET UP FOR A REPAIRMAN TO COME ON [redacted] AFTER 4PM, REPAIR PERSON CALLED ME TO CONFRIM ON [redacted] AND 4PM AS SET AS THAT IS WHEN I GET HOME FROM WORK, ON [redacted] REPAIR PERSON CALLED ME AT 2:51PM AND STATED WAS AT MY HOUSE AND SINCE I WAS NOT AT HOME HE WAS LEAVING, EXPLAINED OUR APPT AND HE STATED HE HAD A CANCEL SO CAME EARLY WITHOUT CONTACTING ME. ON [redacted]. I CALL AND TT TO [redacted] AND SHE WOULD SET UP NEW REPAIR ORDER, NO CALL CAME, CALL [redacted] TT [redacted] ORDER WAS CANCEL AND SHE OPEN NEW TICKET. ON [redacted], REPAIR PERSON CAME OUT AND EXPLAINED THAT THE SOFA WAS ONLY PARTIAL FORM AND THE REST JUST STUFFING AND IT SHIFTED. HE EXPLAIN THAT HE COULD REPAIR BY ADDING FORM COVERED WITH FABRIC THAT IS BENDABLE AND IT WAS WHAT WAS NEEDED AND HE FELT THIS WAS POORING MANUFACTURE FURNITURE, ON [redacted] TT [redacted] FURNITURE CLAIM DEPT AND WAS TOLD THEY WOULD NOT REPAIR THE FURNITURE AS THIS WAS THE WAY IT WAS MADE, SHE GAVE ME THE RESOLUTION DEPT TO CALL, AFTER SEVERAL CALLS I WAS ABLE TO GET A COPY OF THE REPAIR ORDER AND STARTING CALLING, SPOKE TO MANY PEOPLE FINALLY GOT THE NAME OF [redacted] CR REP [redacted] CALL AND LM [redacted] NEVER RECIEVED A CALL BACK. I AM A PARTIAL DISABLE 60+ BUYER, I NEED THE RECLINER FIXED AS NOW IT IS LIKE MY LEGS ARE RESTING ON WOOD. MY CO-WORKER TOLD ME TO FILE A COMPLAINT WITH Revdex.com. ALL I WANT TO THIS TO BE FEPAIR AND IF CAN'T BE REPAIR FOR CONNS TO TAKE FURNITURE BACK, CREDIT MY ACCOUNT AND I WILL GO BUY BETTER QUALITY FURNTIRE ELSEWHERE. CONNS IS NEW TO ** AND TRYING TO MAKE A FOOTPRINT HERE, BUT SELLING POOR QUALITY FURNITURE IS NOT THE WAY TO IT. I HAVE ALL MY NOTES WITH NAMES, PHONE NU,BER ETC OF ALL PERSONS I HAVE SPOKE WITH AND THEY POOR CUSTOMER SERVICE ON THE PHONEDesired Settlement: CONN'S TO TAKE BACK THIS POORLY MADE FURNITURE AND CREDIT MY ACCOUNT FOR THEM IN FULL AND I WILL COMPLETE THE CONTRACT FOR THE BALANCE WHICH WAS A LG FRENCH DOOR REFRIG WITH ALL PAYMENTS I HAVE MADE BEING APPLIED TO THE REFRIG, I EXPECTED THIS FURNITURE TO LAST YEARS NOT LESS THAN 60 DAYS FOR THE PRICE I WAS PAYING

Business

Response:

Review: We purchased a couch from Conns and also purchased the extended warranty. The stitching came unstitched and we were told that is not covered under warranty. They sent multiple technicians out who told us one thing but Conns told us the technician told them something else. Since the cushion in the couch was collapsed they did end up replacing both couch cushions. They shipped me both cushions from separate places. One cushion is fine but the other rips like paper and is made of a different material. It took between three and six months last time to get the first issue fixed. I received a phone call from Conns today 1/**2014 saying that the technician said that there was not a problem with the couch cushions. I have security cameras in my house that show the technician running his fingers in the hole of the ripped material telling my wife that it needed to be replaced. Ive talked to all the contacts Conns provided including the repair company they sent and have not been able to get this issue resolved.Desired Settlement: Replace the couch completely.

Business

Response:

Review: Conns makes a habit of taking unauthorized payments from their customers. After the customer calls to complain they make excuses for what happened then give you the run around about getting your money back. They lie about the process and claim it will only take 72 hours to refund the money back to your account, but all they do is place it on a desk until the customer calls to complain about the fact 72 hours have passed then they claim they now need to review more and listen to the call which is supposed to happen in the original 72 hour process. I have not received my money back. The customer service is very nasty and refuse to admit that drafting unauthorized funds is wrong.Desired Settlement: I want my money [redacted] refunded back to my bank account via ach transfer right now.

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s concerns regarding account #[redacted] stated she authorized a payment

to process on [redacted]; however, we processed two payments instead of

one.

According to our records and

recorded call, [redacted] called on [redacted] to schedule a payment on

her account. She authorized a post-dated

payment to process on [redacted] and another post-dated payment to process

on [redacted].

The agent scheduled both payments

to process on [redacted] in error. [redacted] called on [redacted] to report the processing error. Please note, it can take 7-10 business days to

process a payment reversal. On August

29, 2014 one payment in the amount of $[redacted] was reversed.

We value [redacted] as a customer

and sincerely apologize for any inconvenience she has experienced due to this

matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was ok but they stated incorrect information. I was told it would take 72 hours to process the refund not 7 to 10 business days as they claim. They treated me as if it was my fault for what took place. They were rude and harsh. This is the second time they have processed 2 payments on the same day without my authorization. They don't have a system in place to protect the customer from this type of issue. I didn't have money for gas due to their error.

Review: I had an overall horrible experience purchasing and paying for my appliances. The situation was made worse when after having my account settled I received a phone call 10 months later that there is a balance I am late on. I spoke to a manager Feb 2014 and agreed to accept a settlement offer. My business with them should have been complete but I received a collection call in Dec 2014 stating I was past due on payment for insurance that was declined at the store and canceled after I realized I was still billed. I then checked my credit report and Conn's never closed the account or 0 the balance as promised.Desired Settlement: This account should be closed with no balance.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’s concerns regarding account

#[redacted] stated she paid

a settlement amount on the account and it should be closed.

According to

our records, [redacted] agreed to a settlement amount on the account of

$2000.00 That amount was paid on February 8, 2014. The account is closed with a zero balance.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please update my credit report to reflect that this account was closed as of 2/8/14 because it is currently showing closed in 2015. Thank you.

Review: We purchased a refrigerator, cooktop, and microwave from the Conn's store in Mesquite, Texas. We had an extended warranty on the items. The refrigerator stopped cooling and leaking water from underneath in August 2014. We called and a repairman was sent out a few days later. The repair man said the problem was fixed and left. When I got home later that evening, the refrigerator was still not cooling. Our oldest son has cancer and we have to keep some of his medication in the refrigerator. We called the service center to report the problem again and were told it would be several more days before a repair man could come out. The repair man came out and added a tap to the sealed unit and adjusted the Freon. The refrigerator continued to leak water from underneath. We called the service department again and a different repair man came out several days later. The repair man just said he would have to order a part and it would take a few weeks for the part to come in. When the part arrives, they will call to schedule the service to install it. (In the meantime, we had to purchase another refrigerator to keep our things in from [redacted].) The new part was installed and the refrigerator continued to leak. Our warranty expired in September 2014. One more service was performed in October 2014 without a service fee. The refrigerator did not leak for a couple of months, but has began to leak again. Conn's refuses to repair the refrigerator without a service fee since the warranty has expired. The refrigerator was not fixed correctly under warranty or it would not still be malfunctioning. Conn's policy is to replace the item on the fourth service call; but they will not replace or repair the unit. We have called two other repair services that have come out and looked at the unit. They will not work on the unit since the tap was put in by Conn's and it is a sealed unit. Not only are we out the cost of the other repair people, but our laminate flooring is damaged and will have to be fixed.

Product_Or_Service: GE RefrigeratorDesired Settlement: DesiredSettlementID: Replacement

I would like to be reimbursed for the food items that were lost (food loss claim has been filed with Conn's without a determination from them), the refrigerator fixed correctly or replaced per their policy, reimbursement for the other repair companies, and floor repaired.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted]’ complaint. Our records show

on 9/19/10, Mr. [redacted] purchased a GE French Door refrigerator with a 48-month

Repair Service Agreement Plan which expired on 9/21/14.

After

further review and research we show Mr. [redacted] last completed service call was

on 10/27/14. The technician removed freon from the refrigerator because he

found it was over charged and tested the unit and the unit tested ok; no parts

were ordered to complete repairs. Mr. [redacted] did not contact us regarding any

further service issues he was experiencing with his unit until 3/25/15. Although

Mr. [redacted] RSA expired on 9/21/14, Conn’s has agreed as a one-time goodwill

gesture to send a technician to Mr. [redacted]’ residence to assess his

refrigerator at no cost. However; if the technician finds the repair needs are

unrelated to Mr. [redacted]’ previous service repairs then we will provide a repair

estimate if he would like Conn’s to continue with service. If the technician does

find the repairs are related to Mr. [redacted]’ previous service calls then we will

agree to issue an exchange as a gesture of goodwill and we will also reimburse

him $75.00 in food loss. Mr. [redacted] will be contacted by our Service Department

to schedule an appointment.

Also,

we have reviewed each of Mr. [redacted]’ service calls and did not find were he has

mentioned any damages to his floor therefore; we are unable to honor his

request.

If

we may be of further assistance, Mr. [redacted] may contact our Customer Service

Department at 1-877-358-1252.

.

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The resolution is not completely satisfactory. I did mention in several of the phone calls to the service department that water damage was occurring to my floor. It was also brought to the attention of the technicians at my house. If the technicians were interviewed, I am sure that they would remember seeing the damage that I pointed out to them. I did take pictures of the water on the floor to show the technicians where the water was appearing in front of the unit. The damage was mentioned but no reply was made. I still have a damaged floor that was caused by the technicians not fixing the problem. We are also out $49.80 to have another repair service technician come take a look at the refrigerator. That technician informed me that a tap was placed on our refrigerator to adjust the freon by a Conn's technicians. The unit is a sealed unit and should not have a tap. Since the tap was installed, no one else will work on the unit because of the liability due to the tap. I do not believe that the repairs have not been handled properly from the first call to report the problem.I do appreciate Conn's willingness to send out a technician and reimburse for part of our food losses; however it should have been done without other parties being involved. I am very displeased with the way we have been treated and serviced during this ordeal.

Review: PURCHASED A NEW STOVE END OF [redacted] - MADE A SERVICE CALL TO CONNS IN DENTON TEXAS ON [redacted] THE REPAIR MAN WAS LATE BY A FEW HOURS SAID HE NEEDED TO ORDER A PART AND HE NEVER DID THAT. WE FOUND THAT OUT AFTER WAITING 2 WEEKS TO HEAR SOMETHING ABOUT IT. AFTER REPEATEDLY CALLING CUSTOMER SERVICE A TOTAL OF ABOUT 40 TIMES AND BEING PUT ON HOLD AND EACH CALL LASTING A MINIMUM OF 20 MINUTES EACH TIME, BEING TRANSFERED SEVERAL TIMES, DISCONNECTED SOMETIMES AND HAVING TO START ALL OVER. SOME CALLS LASTED 45 MINUTES WAITING FOR ANSWERS. AFTER BEING TRANSFERED TO THE RESOLUTION DEPARTMENT AND WAITING FOR [redacted] TO RETURN MY CALL WHICH HE DID NOT, I CALLED AND WAS TOLD THEY WOULD EXCHANGE THE STOVE BUT CHARGE ME A DELIVERY FEE OF $79 FOR A PRODUCT THAT THEY SELL AND CANNOT SERVICE SO THIS IS THEIR ISSUE AND IT WILL COST ME AN ADDITIONAL $79, NO THANK YOU. DO THE RIGHT THING AND DO THE EXCHANGE AND DONT CHARGE ME TO DO IT. THE WAY I SEE IT MY TIME IS VALUABLE AND I WASTED QUITE A LOT OF IT TRYING TO GET ANY ANSWERS ABOUT THIS PRODUCT THAT THEY SELL BUT CANT GET PARTS FOR. APPARANTLY CONNS DOES NOT LIKE TO FOLLOW THROUGH OR RETURN CALLS.Desired Settlement: JUST WANT THE CUSTOMER SERVICE ISSUE MADE AVAILABLE TO OTHERS SO THEY KNOW ONCE CONNS GETS YOUR MONEY FOR THE PURCHASE IF YOU NEED ANYTHING ELSE YOU WILL BE ON YOUR OWN, UNLESS OF COURSE THERE IS MORE MONEY TO BE MADE FOR THEM.

Business

Response: