B And B Movers Reviews (916)
Review: We purchased a refrigerator on clearance from Conn's. The sales representative, [redacted], explained that it was on clearance because it was a scratch and dent floor model. We raised some concerns that the fridge looked used. [redacted] the exclaimed that Conn's does not sell used appliances, and then went on to say that it was illegal to sell used appliances in the state of [redacted]. We purchased the fridge with the understanding that it had never been purchased or returned.
Review: I purchased a [redacted] and [redacted] from [redacted] back on [redacted]. I did not have my appliances delievered until [redacted]. It has been approxamently 2 weeks and 3 days since I have had both of them and now the [redacted] is not fully drying my cloths. I looked up the reviews about [redacted] and [redacted] and found that the [redacted] are only good for one cycle the other cycles do not work. I called the store I purchased the items from and requested to exchange them for a different brand becasue out of being an owner of a [redacted] and [redacted] for over 30 years I have never experineced an issue as such. I do not believe a BRAND NEW [redacted] should be having problems in 2 weeks of ownering the product and I explained this to the store manager and he told me I will still need to go through repair. I called corporate and spoke wiht a manager named [redacted] and was also told I have to go through repair before they can assist me. As a customer who has not had the product for over 30days that is already in need of service should be replaced. I then did some research on Conns reveiws and found several customers with the same issues and they are not being helped by anyone. I am concerned that Conns will leave me with these defective [redacted] and [redacted] with out replacing them. I do not believe as a customer it is fair practice to have a product repaired within 2 weeks of usuage. This clearly shows there is a defect with [redacted] and possible with the [redacted] machine and they are not willing to help their customers, but rather push them off to some service department or the manufactor. This is horrible customer service and has me concerned I am going to be stuck payin of $1500 for a set of [redacted] and [redacted]s that do not work properly. Please visit Conn's website for me evidance on how they are currently treating their consumers with the defective products they are selling.
Review: I bought a ice box from Conn's in Janurary 2014. It went out on April 15 2014.
Review: I purchased a complete Sofa Set from Conn's in July 2013. I am currently signed up to pay the furniture out in a year to avoid finance charges. I am current with my payments and I have been a loyal customer with Conn's since 1984. After my recent purchase I noticed that all 3 pieces (sofa, loveseat and recliner) was leaning. I contacted Conn's and someone was sent out to make repairs after a couple of times having to get someone out to make repairs I contacted the corporate office and informed them of my issues with the furniture and how it had been brought to my home defective and repairs had been made a couple of times. I also explained to them that I felt as though it was unfair of them not to just replace the furniture. The lady I spoke with told me that they were not going to do anything but make repairs, when I asked her to just have the furniture picked up, she told me they didn't want it. I then asked her if I stop making my payment would they pick it up and she told me, "no, we don't want it, you bought it, it's yours. I told her again that is was brought to me defective and she said again, "Ms. [redacted] that is your furniture, we don't want it and all we will do is make repairs. I asked her if I was speaking to the corporate office and she said, Yes. I then asked her if this was the highest I could go to turn in and complaint since she refused to help me and she said yes, is that all, I said yes it is and she told me to have and nice day and thanks for calling Conn's. I was devastated after that. I currently have still been making my payments the repairs have been made to my furniture 4 times and I currently have to large boxes in my hallway with parts for more repairs. The repairs being made are on the same parts, they just keep reordering them. I will be calling their service department in the morning to make another appointment for them to come out and make the same repairs. I don't understand how they can get away with selling defective furniture and expect us to pay for it.Desired Settlement: I would like the furniture picked up and issued a refund.
Review: On January 24th 2014 I purchased a front load washer and dryer with pedestals from Conns location on [redacted], total $2066. I was given a mail-in rebate for free delivery $79.99 which I filled out and mailed in. On March 18th(almost 2 months later) I received a letter denying my rebate because 'product was not purchased at a qualifying store'. I called the number on the letter and was prompted to leave a message. I contacted customer service and was transferred then left on hold. I contacted my sales person and she told me that since my purchase, that store had been turned into a clearance store but at the time of my purchase it was not. In fact I purchased my items new..no discounts and no signage saying it was a clearance store. She said she would contact the 'help desk'. As expected..no one has contacted me. I have had mess-ups with this company and still continued to make purchases with them but after years and years of loyalty and multiple large purchases. This is the last time I will ever do business with them and I will tell everyone I know about their shoddy practices.Desired Settlement: I would like my 'delivery refund with purchase' as promised.
Review: Conn's did NOT hold up to their warranty as promised in their mission statements!!!
Review: on [redacted] I bought a xbox from conns to help our credit since the had the cash option to pay off in six months I told the saleman I had to have the 15 th for payments he said kno problem I went on every month and paid up until aug 14 was my last payment went back on [redacted] bought two laptops wwhen it came to making my other payment I notice my other acct should I owed $73.00 dallors I called om sept 9th to find out what was going on spoke to nacy from customer service nancy told me I had over paid and see wont send it in to fix I told her just put it on new acct I called back on the 24th of sept and was told by brain that I was short $2.01 ask way he said that intrest had accured so I paid the payment he said he would try to renistate my cash option callled back on sept 29th spoke to daneille was told my payment was not made so I made it again said I would have to wait 72hrs before the could reinstate my cash option called back on oct 2, was told because I made my payment on the 14th of august I was not able for cash option my contract said payment date was the 16th they said they tried calling my husbands phone once but they had my number and my email and never got anything in the mail if I owed more money I should of been told on the 9th of september when I called
Review: I have called a number of times, every time I call I get a different answer on why I haven't been contacted back or why they don't have a answer for me on why I was charged the amount I was for my product. I financed $ 1,653.43 for a washer and dryer, was put on a 12 month cash option payment with $0 interest. I bought in May 2014 and payed off on December 2014. I payed off the washer and dryer in December 2014 in the amount of $1,469.36. Not realizing I came across my contract and just happen to be happy I had gotten it payed off and looked at it and realized a couple of issues. So the calling began. I have been getting the run around from them now since I paid it off. I get told that they will take care it and send it to their offline help, and to give them 2-3 days and some will contact me back. I wait about 4-5 days and still nothing so I then again call back and get the same run around. I have been spoke to very disrespectfully I have been hung up on as well as called a liar to they dont understand why I have not gotten a refund, why I was charged the amount I was to we will definitely get this problem fixed for you. I have over payed them and they are aware of the situation and are doing nothing about it. I just would like to get the refund that I am owed and to be contacted by some one who can actually help me with my situation.
Review: 12/18 I called and made arrangements for Conn's to take 43.15 on account [redacted] out of my account on 12/23. I was assured the payment would not come out sooner. I have been very ill and lost my job in June, but I have still made my payments. On 12/19 they attempted to take 46.15 out of my account which there was no money in there and I was charged 35.00 nsf fee. Then, they tried again on 12/20 for 46.15 and I was charged another 35.00 nsf fee. Then on 12/23 they tried for a third time and because I already had 70.00 in nsf fees at my bank it was returned again and I was charged another 35.00 nsf fee for a total of 105.00. I have called at least 5 times and sent 3 letters with copies of the nsf charge and the amount attempted to withdraw. I have also sent a letter to corporate HQ. I received an email today saying that they did attempt to take it out early, but they would not refund my fees. Last week when I called I was told my account [redacted] had been paid and I did not owe the payment. Now, today I'm late for this payment which was a 12 month no interest special purchase. I was determined not to get behind on this account. Now they have screwed me on the account, on my bank account. I have two accounts, [redacted] and [redacted] I paid it on 12/27. I would have paid [redacted] but I was told I did not owe a payment on it. I have been lied to several times. It was their fault because they tried to take the money early. Please help me. I have no more unemployment coming in. I had 3 back surgeries and contract staph in my spine this summer, but still managed to keep these accounts current. I have provided them proof from the bank of the charges that the bank sent me. I don't feel I need to send them my bank statement. The proof came directly from the [redacted].Desired Settlement: I want the payment of 43.15 be credited to my account [redacted]. I want the nsf fees of 105.00 be credited back to my bank account.Please help me.
Review: Conn's has the wrong phone number for one of their customers. I tried explaining that the number was incorrect for years now but they refuse to update the phone number and continue to call my phone and send me text messages. When I called today to ask them to update the customer's information I was told no and hung up on. I almost feel harassed with all of the calls and text messages.Desired Settlement: I just want my phone number removed completely from their system. I don't want a message saying not to contact me because that isn't working.
Review: I purchased a television from your company ([redacted] Location). In [redacted], I physically went into the store location to make a payment and show my proof of renter's insurance for the item, to have the Conn's Insurance removed (per the customer service rep, who told me this was possible). Upon showing my proof, I was told my contract would then need to be re-written and that now my first payment would not be due until the next month (and so now, I did not actually have a payment due). This was fine with me and actually worked out. Problem began, two days after leaving this location, I then began receiving collection phone calls on my account. After explaining this to the collection agent and I did not receive a positive response, I then physically went back into the store to speak to an associate at your payment center. I showed [redacted] my new contract and explained the situation to him and he then called the collections team and faxed over my newly created contract. Now we are at 2 weeks later, I still had no resolution to the "collection" issue and was still receiving calls every day. Problem with this is, I cannot get anyone on the phone who has half a brain to assist in resolving this issue. Meanwhile, my new contract states, payment is not due until [redacted]. As of today's date ([redacted]), I have been in your store now more than 3 times and have witnessed the payment center member fax over my corrected/current contract to the collections division, and still have not seen any resolution. Meanwhile, your collection teams' lack of attention to this matter is causing my credit rating to become adversely affected by this and I hold your company responsible. At this point, my only desire is to return your merchandise and purchase my television from another company who might have better means of working through these types of issues with its customers (who actually value their customers).Desired Settlement: I kindly request that you assist me in resolving this issue in a timely and efficient manner, otherwise I request to return your merchandise to you and clear my name from any such account with your company and call it even.
Review: I purchased a refrigerator from Conns in [redacted]. Subsequently it has stopped working. I placed an order for service [redacted]. The item stopped working [redacted] however I went out of town. Service came out and said they were ordering parts. I was later told that they would not be repairing but replacing the fridge because it could not be repaired. As of today I have not received a new refrigerator. I have been without one for a whole month. I am unable to keep good in my home and have had to eat out everyday with my [redacted]. Each time I call I am given conflicting or completely false information. I would appreciate a new product and timely response. I also believe I deserve a credit for still paying for this product that I cannot use in addition to concession for the food I have lost as possibly even for having to purchase food all this time out.Desired Settlement: I would like an exchange as well as a billing credit.
Review: I bought 2 twin size mattresses and box springs a[redacted] with 2 sets of slats. When they were delivered the slats and box springs did not fit, so they were returned analog with the understanding that I could keep the mattresses until they could find box springs to fit. I had slats cut and put the on the beds myself. Today they brought 2 different box springs, which fit better, but not quite, so I suggested they take the plastic off, since they were so close to fitting. I was told they didn't do that because it would fit either way, if it was going to fit, so I told them to take them back and the mattresses, too, they couldn't take mattresses because they didn't have a ticket for them, I would have to call the store. I called the store and was told I could not return the mattresses, I explained what I had been told and told that was not their policy. Since they had told me I could return if the box springs didn't fit, I would like them to honor their word!Desired Settlement: Take the mattresses back
Review: On [redacted], I purchase a recliner for my wife, when they deliver the recliner. The recliner was broken when delivered. I immediately phoned Conns Store, and advise them of the broken recliner. They said they will fix issue. AS of today they have not tried to resolve the issue, so I took it upon myself to deliver the recliner at the following address, Conns Furniture and Electronic[redacted]. They have taken so long to repair, and no need to repair I purchase a new recliner not a used recliner. Therefore, I do not want for Conns Furniture to billed me for something that was delivered broken or item was already broken when delivered.Desired Settlement: I no longer want the recliner, I just want them to refund at 100%, without hurting my credit.
Review: delivery charges
Review: On 07/07/2014 my wife and I bought several items from conns totaling aprox. 6000.00 one of which items was a loveseat(sofa) that was delivered to our home on 07/08/2014. The loveseat was stitched incorrectly at the manufacture and there was a buckle in the left arm also from incorrect stitching. I went to the store 3 days later to inform them and I was told to contact customer service and they would take care of the problem for us. When I contacted Conns customer service they set up an appointment for a service tech. to come inspect the issue on 08/06/2014. When the tech. inspected the loveseat on 08/06/2014 he took pictures and told us they would be in touch with us in a couple of days. I did not hear anything from them so on the 5th day I contacted them and they told me that they would order parts then remove the back of the loveseat and replace it here in my home, there was no mention of the issue with the arm. My complaint is that my wife and I purchased a new loveseat not one that would be delivered and then worked on in our home. We feel that this should be replaced with a new unrepaired loveseat like the one we picked out at the store which is what we paid for furniture that was new not repaired.Desired Settlement: As I stated above this should be replaced with a new loveseat we should not have to settle for a repair on a loveseat we purchased new. This is clearly a manufacture defect and we should be made whole with a new item replacement.
Review: My grandmother, [redacted], had bought furniture and on the invoice she had it stated the furniture would be delivered on Friday, [redacted]. Saturday we still didn't have anything. We had to reschedule doctor's appointments because they said they were coming. It was a complete inconvenience. I called Saturday and by the end of my calling everyone, I had spoke with 6 people. I was beyond infuriated. What I found out Saturday was that the delivery date was changed to the [redacted] and nobody had called to inform us. I also spoke with shipping and receiving and found out that they didn't even have it in the system that we had even bought furniture. The most shocking part of my talking with Conn's was I found out how unprofessional and rude Conn's corporate office was. I spoke with 4 different people there and got hung up on once. I know that I will never shop there or refer anyone to that business. I would honestly rather get furniture out of a dumpster than deal with the amount of ignorance I dealt with within Conn's business circle.Desired Settlement: If we could get a discount on what we bought that would be great. Otherwise we just want to warn other customers of the inconvenience, unprofessionalism, ignorance, and stupidity they will have to deal with if they decide to buy from Conn's.
Review: I got behind on my conns account. In January of 2014 I set up an arrangement to get it back on track. They required a pre authorized payment set up in mid February to get my account back on track. On February [redacted] 2014 I called and told the associate I was paying off the account and I would like to cancel the automatic payment. That day I paid $6405.12 in cash which made my balance $0. On the [redacted] of February they hit my account for $309.96. Now after almost a week I am told they are gonna mail me a check in 7 to 10 days for $306.95 my payment amount minus a $3.01 processing fee. I don't understand how they can take a payment when the account has a 0 balance, and how they think they should keep the processing fee on a payment that I called to have cancelled. All I can say is you live and you learn. I will NEVER deal with Conns again. Guess the name should have been a hint. I have also referred friends and family and because of what is happening to me non of them will be returning to conns either.Desired Settlement: Every time I call I am told it is being processed and that department doesn't take calls from the public. [redacted]
Review: Purchased a lift chair, conns has given me a very hard time I have a lift chair as im disabled I need that chair it is my lifeline after almost a year I finally got an approval for an exchange to no avail no longer did they have or carry that chair and they refused to order me one I asked for a refund to purchase oneI wined up buying one from conns on conn's account now I want a refund they want to apply it to my account ive already purchased the chair I need my refund in cash back to meDesired Settlement: Would like refund sent to me ive had to purchase another chair out of pocket I am on a fixed income
Review: I purchased a [redacted] lawn mower from Conns. After the 1st use it failed to start. I talked to [redacted] and they gave Conns as a service rep in the area.I called the store and they said bring it in. I was told on Monday that someone would call me by Friday. No call and I called the next week and I was told in was sent to Dallas and a service would call me soon. After three weeks I get a call from the store to pick up my lawn mower and to bring $54.07 since I did not purchase extended warranty. The mower was brand new and was still under [redacted]s warranty and Conns is representing themselves as warranty service for [redacted], but then turns it into a Conns service for which they charge a fee. I was not told about a fee went I dropped it off and I was told I wpould recieve a call from a service rep when they had a chance to look at it. No call from a service rep only 1 call from store wanting $54.07 or they will hold lawn mower hostage.Desired Settlement: The lawn mower is brand new and already causing problems and they left me without a lawn mower for three weeks so I had to buy another mower I am not paying a fee for a brand new mower
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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