B And B Movers

Review: I've received calls 6 in one day, from Conn's in regards to a debt that is not mine. It's not unusual for them to call 3-6 times in one day. I've let them know on multiple occasions that the number they have is not correct, that it is not my debt and I have nothing to do with it. I've spoken to a supervisor "[redacted]" and she stated as well as others operators that the number would be removed from the system within 24 hours. Yet, here they are again calling me at all hours of the day and night. They are interruping my workday, interrupting family time, and I'm just about at the end of my rope.Desired Settlement: I want an apology. This is not my debt, this is not my problem. Get your records straight and stop harassing people.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding phone calls she has received regarding a Conn’s

account. We have determined this account

belongs to another customer and Mrs. [redacted] phone number was linked to the

account in error. We have placed a cease

& desist on the telephone number provided by Mrs. [redacted]. In the event Mrs. [redacted] receives any

further calls from Conn’s, we ask that she contact us immediately so we may

address the matter further.

We sincerely apologize for any

inconvenience Mrs. [redacted] experienced concerning this matter.

Review: My in-store experience on 7/5/14 at Conn's HomePlus in [redacted] was great. It has not gone very well since that time. I have paid for the delivery of a new refrigerator which was delivered to my residence in poor condition. It is dented from apparent impact on the top of the refrigerator at the corner that has the hinge. I have contacted the store by phone and made in-store visits on quite a few occasions to speak with management about this issue. General Manager [redacted] contacted the delivery department because they are the ones that can ultimately handle the situation. The delivery team assured Mr. [redacted] that they would contact me once they have authorization to proceed with the swap-out. A whole week passed before I heard back from someone. They told me that it would take 3-5 days from that time to process. More than a week later after that, I had still not heard from anyone, so I contacted them again myself. The lady with whom I had spoken had offered me $100 credit to keep the damaged appliance. I declined that offer. She then informed me that she would open a ticket for the exchange process, and it would take 7-10 days for paperwork to process. I am not understanding why the authorization has not already been processed and why there was not already a ticket open with the corporate office for this exchange. This is a huge inconvenience because we need a new refrigerator as soon as possible. Our old one does not function properly. I refuse to keep or use the one that was delivered to me in the poor condition in which it was delivered. I have been trying to be very patient, but I continue to get the runaround about the delivery team coming to swap out the damaged refrigerator. There is no issue with in-store management, because they have done everything in their power to help me. However, today is 7/**/14. It has been over three weeks since the initial purchase & delivery, yet I still have not received a refrigerator that is in good condition.Desired Settlement: It has taken extremely too long for paperwork & authorization to process. There has been several instances of communication but very little follow-through. Please have delivery team come to pick up the damaged appliance and deliver me a new one. Also, because it has been so long, I also need my first month's payment to be credited. I have yet to use or install the appliance because of its condition. I anticipated a much more expedited exchange process.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’s

complaint. Our records show on 7/**/14,

Mr. [redacted] purchased a Frigidaire refrigerator with a 1-year limited manufacturer’s

warranty. Mr. [redacted]’s delivery was scheduled for 7/*/14 however; upon

delivery the refrigerator was damaged. Our records show Mr. [redacted] is

scheduled for delivery on 8/10/14 to receive a new Frigidaire refrigerator. We

sincerely apologize for any inconvenience Mr. [redacted] experienced for the delay

in delivery. Conn’s has agreed to honor Mr. [redacted]’s request to credit his

account for the first month payment in the amount of $43.61.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####

Kind regards,

Kathryn James

Customer Relations

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’s

complaint. Our records show on 7/**/14,

Mr. [redacted] purchased a Frigidaire refrigerator with a 1-year limited manufacturer’s

warranty. Mr. [redacted]’s delivery was scheduled for 7/*/14 however; upon

delivery the refrigerator was damaged. Our records show Mr. [redacted] is

scheduled for delivery on 8/10/14 to receive a new Frigidaire refrigerator. We

sincerely apologize for any inconvenience Mr. [redacted] experienced for the delay

in delivery. Conn’s has agreed to honor Mr. [redacted]’s request to credit his

account for the first month payment in the amount of $43.61.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at ###-###-####

Kind regards,

Kathryn James

Customer Relations

Review: Conn's has called at least 30 times in the past week after repeated instructions to not call my house. They are looking for a [redacted]-wrong number.

Business

Response:

Thank you for the

opportunity to respond to [redacted] concerns regarding an account. [redacted] stated he has been receiving

collection calls regarding an account that is not his.

We have determined

this account belongs to another customer and [redacted] telephone number was

linked to the account in error. We have

placed a cease and desist on the telephone numbers provided by [redacted].

In the event [redacted] receives any further calls from Conn’s we ask that he contact us

immediately so we may address the issue further.

We sincerely apologize

for any inconvenience [redacted] has received due to this matter.

Review: I purchased a large amount from Conn's in [redacted] on 6/18/2014. everything was delivered BUT THE bed was to high. I am disabled can not walk they saw and knew this when I was at the store BUT THEY SENT THE WRONG BOX SPRING! Because of my disability I can not move my legs, I feel off of the bed TWO times! I emediatly called the store on 06/19 and after a lot of arguing they finally said they would replace the boxspring with a shorter one. I had to contact the media to finally get some action from them but once again everthing came to an end. The delivery people also damaged my wood floors , they sent a private contractor out to look at the damage and they agreed to repair the floors. But I have not heard anything back from them about the floors. I am totally disabled and I do not like being taken advantage of.I have had M.S. for 32 years , I tollerate a lot both my wife and I have had a lot of situations that we have had to deal with. I should have paid attention to the word CONN'S and I did not need to know I should take that word seriously.Desired Settlement: I want my BOX SPRING , if they can not get it for me then do not charge me for the items. I will have to put up with the box spring and my damaged floors

Business

Response:

Thank you for the opportunity to respond to Mr.

[redacted]’ complaint. Our records show on 6/18/14, Mr. [redacted] purchased a [redacted] Queen box spring and received delivery on 6/24/14. On 7/17/14, Mr. [redacted]

contacted us stating his box spring was too high. A service call was scheduled

for 7/31/14; upon inspection the technician determine the box spring was not suitable

for Mr. [redacted] and recommended a low profile box spring. As a gesture of

goodwill, Conn’s special ordered a low profile box spring. On 8/24/14, we

received the low profile box spring and attempted to contact Mr. [redacted] to

scheduled delivery however; we have been unsuccessful in our many attempts. Mr.

[redacted] may contact the warehouse in [redacted] directly at ###-###-#### to

schedule a delivery date.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at ###-###-####.

Sincerely,

Review: On 07/07/2014 my wife and I bought several items from conns totaling aprox. 6000.00 one of which items was a loveseat(sofa) that was delivered to our home on 07/08/2014. The loveseat was stitched incorrectly at the manufacture and there was a buckle in the left arm also from incorrect stitching. I went to the store 3 days later to inform them and I was told to contact customer service and they would take care of the problem for us. When I contacted Conns customer service they set up an appointment for a service tech. to come inspect the issue on 08/06/2014. When the tech. inspected the loveseat on 08/06/2014 he took pictures and told us they would be in touch with us in a couple of days. I did not hear anything from them so on the 5th day I contacted them and they told me that they would order parts then remove the back of the loveseat and replace it here in my home, there was no mention of the issue with the arm. My complaint is that my wife and I purchased a new loveseat not one that would be delivered and then worked on in our home. We feel that this should be replaced with a new unrepaired loveseat like the one we picked out at the store which is what we paid for furniture that was new not repaired.Desired Settlement: As I stated above this should be replaced with a new loveseat we should not have to settle for a repair on a loveseat we purchased new. This is clearly a manufacture defect and we should be made whole with a new item replacement.

Consumer

Response:

Here is the receipt for the Loveseat that I purchased. If any further information is needed, please let me know.

Thanks,

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] complaint. Our records

show on 7/08/14, Mr. [redacted] purchased a Jackson Halle furniture set which consisted of two pieces; loveseat

and chair with a limited manufacturer warranty. Mr. [redacted] elected to

have his furniture delivered. We show on 7/09/14,

Mr. [redacted] signed acknowledging his furniture was received in good order.

Mr. [redacted] contacted our service department on 7/24/14 regarding his loveseat; stating

the seams are not lining up correctly. A service call was scheduled for 8/06/14;

during the inspection the serviceman found the left side front back cushion is

an inch longer then the right side front cushion and the center of the back

does not line up with the center of seat. On 8/11/14,

Mr. [redacted] contacted us, stating he did not want to have service completed on

his loveseat and request to have his loveseat exchanged. Mrs. [redacted]

contacted us on 8/13/14,

stating she wanted to have her furniture fixed and to go ahead with

repairs. The parts were ordered and became available on 9/09/14.

The serviceman completed the repairs on 9/17/14;

by installing new inside and outside back panels.

At

this time Mr. [redacted]’s loveseat does not qualify for an exchange, therefore we

are unable to honor Mr. [redacted]’s request to return/exchange his loveseat.

If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Review: I bought 2 twin size mattresses and box springs a[redacted] with 2 sets of slats. When they were delivered the slats and box springs did not fit, so they were returned analog with the understanding that I could keep the mattresses until they could find box springs to fit. I had slats cut and put the on the beds myself. Today they brought 2 different box springs, which fit better, but not quite, so I suggested they take the plastic off, since they were so close to fitting. I was told they didn't do that because it would fit either way, if it was going to fit, so I told them to take them back and the mattresses, too, they couldn't take mattresses because they didn't have a ticket for them, I would have to call the store. I called the store and was told I could not return the mattresses, I explained what I had been told and told that was not their policy. Since they had told me I could return if the box springs didn't fit, I would like them to honor their word!Desired Settlement: Take the mattresses back

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on [redacted], Mrs. [redacted] purchased two [redacted] Twin mattress, two [redacted]

twin box springs, and two [redacted] twin slats. Mrs. [redacted] was scheduled

for delivery on [redacted]; upon delivery both mattresses were received in good

order however, the box springs and slats were refused due to they did not fit

onto Mrs. [redacted]’s bed that was not purchased with Conn’s. Our records show on [redacted] both box springs were exchange for two [redacted] twin

foundations and both slats were cancelled from her invoice. Mrs. [redacted] was

scheduled to receive her new box springs on [redacted]; upon delivery Mrs. [redacted]

expressed that she was not satisfied with the fit of the box springs on the bed

and wanted to return both box springs and the two mattresses that were previously

purchased. Mrs. [redacted] was reminded of Conn’s Return and Exchange Policy at the

time of her purchase which states, Conn’s has No Returns on mattresses;

mattresses can only be exchange within 30-days from the date of purchase with a

$129.00 exchange fee. At this time we are unable to honor Mrs. [redacted]’s request

to return both mattresses however; we can refund Mrs. [redacted] for both box springs

due to the delivery was refused and the box springs have been returned to

Conn’s warehouse. Mrs. [redacted] will need to

contact her nearest Conn’s to cancel the box spring and for the credit to be

applied to her Visa credit card.

If

we may be of further assistance, Mrs. [redacted] may contact us at ###-###-####.

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As stated before, when the first set of box springs didn't fit, I was told to keep mattresses and return box springs and Conns would send out ones that would fit! I did that and they didn't fit, so I told them to take back everything! I expect them to pick up the mattresses!

Review: I purchased a refrigerator from Conns in [redacted]. Subsequently it has stopped working. I placed an order for service [redacted]. The item stopped working [redacted] however I went out of town. Service came out and said they were ordering parts. I was later told that they would not be repairing but replacing the fridge because it could not be repaired. As of today I have not received a new refrigerator. I have been without one for a whole month. I am unable to keep good in my home and have had to eat out everyday with my [redacted]. Each time I call I am given conflicting or completely false information. I would appreciate a new product and timely response. I also believe I deserve a credit for still paying for this product that I cannot use in addition to concession for the food I have lost as possibly even for having to purchase food all this time out.Desired Settlement: I would like an exchange as well as a billing credit.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted] purchased a [redacted] French door refrigerator from us with a limited manufacturer warranty. [redacted] elected to have her refrigerator delivered. We show [redacted] signed acknowledging her refrigerator was received on [redacted] in good order.

[redacted] contacted our service department on [redacted]; stating her refrigerator was not cooling. A service call was scheduled; during the inspection the technician found three parts needed to be ordered and replaced. The technician ordered the parts on[redacted]; on [redacted] two out of the three parts became available. After reviewing [redacted]’s complaint we found there was a delay getting the third part needed to complete her refrigerator repair. Therefore, Conn’s agreed to exchange her refrigerator; [redacted]’s exchange was approved on [redacted]. As of [redacted]’s new refrigerator has been delivered and received in good order. We sincerely apologize to [redacted] fo the experience and any inconvenience that has been caused.

If we may be of further assistance, [redacted] may contact us at [redacted].

Kind regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted] purchased a [redacted] French door refrigerator from us with a limited manufacturer warranty. [redacted] elected to have her refrigerator delivered. We show [redacted] signed acknowledging her refrigerator was received on [redacted] in good order.

[redacted] contacted our service department on [redacted]; stating her refrigerator was not cooling. A service call was scheduled; during the inspection the technician found three parts needed to be ordered and replaced. The technician ordered the parts on[redacted]; on [redacted] two out of the three parts became available. After reviewing [redacted]’s complaint we found there was a delay getting the third part needed to complete her refrigerator repair. Therefore, Conn’s agreed to exchange her refrigerator; [redacted]’s exchange was approved on [redacted] As of [redacted]’s new refrigerator has been delivered and received in good order. We sincerely apologize to [redacted] fo the experience and any inconvenience that has been caused.

If we may be of further assistance, [redacted] may contact us at [redacted].

Kind regards,

Review: I purchased a television from your company ([redacted] Location). In [redacted], I physically went into the store location to make a payment and show my proof of renter's insurance for the item, to have the Conn's Insurance removed (per the customer service rep, who told me this was possible). Upon showing my proof, I was told my contract would then need to be re-written and that now my first payment would not be due until the next month (and so now, I did not actually have a payment due). This was fine with me and actually worked out. Problem began, two days after leaving this location, I then began receiving collection phone calls on my account. After explaining this to the collection agent and I did not receive a positive response, I then physically went back into the store to speak to an associate at your payment center. I showed [redacted] my new contract and explained the situation to him and he then called the collections team and faxed over my newly created contract. Now we are at 2 weeks later, I still had no resolution to the "collection" issue and was still receiving calls every day. Problem with this is, I cannot get anyone on the phone who has half a brain to assist in resolving this issue. Meanwhile, my new contract states, payment is not due until [redacted]. As of today's date ([redacted]), I have been in your store now more than 3 times and have witnessed the payment center member fax over my corrected/current contract to the collections division, and still have not seen any resolution. Meanwhile, your collection teams' lack of attention to this matter is causing my credit rating to become adversely affected by this and I hold your company responsible. At this point, my only desire is to return your merchandise and purchase my television from another company who might have better means of working through these types of issues with its customers (who actually value their customers).Desired Settlement: I kindly request that you assist me in resolving this issue in a timely and efficient manner, otherwise I request to return your merchandise to you and clear my name from any such account with your company and call it even.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’s concerns regarding account #[redacted] stated she signed a replacement

contract and it has not been set up in the system yet.

According to

our records, [redacted] signed a 30-month retail installment contract on [redacted] made some changes to

that contract and signed a second contract on [redacted]; however, we have

not received a copy of that signed contract.

We have sent

[redacted] a new contract to her email address through our Docusign system so

she will not have to return to the store.

Once [redacted] signs that contract and sends it back in we will be

able to establish that contract.

We value [redacted].

[redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter.

Review: Conn's has the wrong phone number for one of their customers. I tried explaining that the number was incorrect for years now but they refuse to update the phone number and continue to call my phone and send me text messages. When I called today to ask them to update the customer's information I was told no and hung up on. I almost feel harassed with all of the calls and text messages.Desired Settlement: I just want my phone number removed completely from their system. I don't want a message saying not to contact me because that isn't working.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding an account.

Mrs. [redacted]

stated she has received phone calls regarding an account that is not hers.

According to

our records, the phone number provided by Mrs. [redacted] was linked to a Conn’s account

in error.

We have placed

a cease and desist on the telephone number provided by Mrs. [redacted]. If she should receive any additional calls,

we ask that she contact us directly so we may address the matter further.

We sincerely

apologize for any inconvenience Mrs. [redacted] experienced due to this matter.

Review: The bed I purchased from Conn's was really loose and would move side to side when I was on the bed. I called the technician to come out and fix it. The tech from Conn's aid they tighten the screws and that's all they could do the bed was still whobbley and did no feel sturdy. I keep calling conns several times and they never send a tech out. One night I was sleeping on the bed with my wife and 5 yr old daughter ,and the bed fell o the floor. I looked at the bed and the frame was bend and the screws were all bend and sripted as of they had been forced in. I called Conn's and they said warranty was over. And we have to continue to pay or the bed. They broke the bed and we could have gotten hurt. And they will not work with us, I need a bed and I have to continue to pay for a broken one. That's horribleDesired Settlement: I need a replacement or I need to stop making payments without affecting my credit or just my money back.

Business

Response:

Thank you for the opportunity to

respond to [redacted]’s complaint. Our records show on 6/12/11, [redacted] purchased a

Trevisio king bedroom set which consisted of eight pieces; headboard,

footboard, rails, (2) accent chest, 7-drawer dresser, 5-drawer chest, and

mirror with a limited 1-year manufacturer warranty which expired on 6/13/12. [redacted] elected to

have his bedroom set delivered; [redacted] signed acknowledging he received

his bedroom set on 6/14/11 in good order.

We received [redacted]’s

complaint and found he contacted our service department on two separate

occasions regarding his headboard.

· On 7/13/11, [redacted]

contacted us; stating the headboard was squeaking, not sturdy, and was

loose. We attempted to contact [redacted] on several occasions to

schedule service, however due to no response his service order was cancelled.

· On 8/09/11, [redacted]’s

service order was re-opened and he was scheduled for service on 8/13/11. During [redacted] inspection the serviceman found the bed was squeaking and the legs on

slat needed to be adjusted. The serviceman adjusted the legs and

tightened loose screws.

Our records show [redacted]

contacted service on 9/04/14 requesting to have service on his

bed rails; [redacted] was advised his items were no longer covered under

warranty. At this time we are unable to honor [redacted]’s request for

an exchange or refund; [redacted] bedroom furniture is no longer covered under

warranty as of6/13/12.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: customer service and product not working. first payment due and still do not have the product. still in service. had 4 days.

"HORRIBLE!!!!!! yes I was approved quickly, however that was just their way of getting me in there. I purchased a computer for my [redacted]'s school. Over 600.00 and the insurance was another 300.00. Was told that with the insurance they replace if anything goes wrong with it, NEVER was it mentioned that it has to be sent back even if you just got it!!! We had it for 4 days. The speaker was not working(static). Took 5 days then when we got it back speaker sounded same!! I explained that we needed the computer for school and I am having to rent one weekly. They did not even care... All they said was sorry. So I said that I wanted to just return it ... so get this they didn't mention the restocking fee at the time of you signing the papers!!! 15% of sale!!!! so Don't forget to ask about the return policy before you sign." After in service5 days still not working. I had the Reps at store listen to it and they too could hear the problem. went back to service another 5 days now they tell me they do not hear a problem so I can take it back that way or they can send to manufacturer so that will be another 10 to 15 days. My first payment is already due and to this day I still have not have/used my $700.00 broken lap top >:(Desired Settlement: I feel that because I had just bought it and got the insurance for another 300.00 they could have just exchanged it instead of putting me through all this. Or even the second time when they said they fixrd it.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint.

Our records show on [redacted] purchased an [redacted] laptop with a

25-month Repair Service Agreement Plan and elected to pickup her product from

our [redacted] location.

We received [redacted]’s complaint and found she contacted our

service department on two separate occasions regarding her laptop.

Review: I WENT TO THE STORE IN AURORA COLORADO ON 10/05/2014, A FEW DAYS PRIOR I APPLIED ON LINE FOR A CREDIT CARD FROM CONNS. MY FRIEND AND I WALKED INTO THE STORE, WAS GREETED BY A MANAGER THAT WAS VISITING THAT LOCATION. I TOLD HIM THAT I WANTED A SURROUND SOUND FOR MY LG TV. HE ASKED MY PHONE NUMBER AND LOOKED UP MY APPROVAL. HE THEN HAD ME FOLLOW HIM TO THAT AREA. HE CHOOSE THE MOST EXPENSIVE SURROUND SOUND UNIT. I TOLD HIM I DIDNT NEED ANYTHING THAT BIG. HE SAID THIS SONY WILL DO JUST FINE. I SAID OK. HE GAVE ME ALL THE FEATURES, TOLD ME IT WAS EASY TO HOOK UP TO MY LG TV. HE HAD AN NEW SALES ASSOCIATE FINISH THE REST WHILE I SAT IN A CHAIR. AS I WAS WALKING OUT THE DOOR WITH THE SALES ASSOCIATE BEHIND ME, HE HANDED ME THE RECEIPT AND THE REFUND POLICY. THE ASSOCIATE PLACED THE BOX IN MY CAR. WHEN I GOT HOME THE UNIT DDNT WORK ON MY LG TV. I TOOK IT BACK TO THE STORE WHERE A NEW MANAGER TOLD ME IT WAS A 50% RESTOCKING FEE EVEN IF I WAS TO EXCHANGE IT. I TOLD HIM THAT I WOULDNT PAY THAT. HE SAID TO CALL CUSTOMER SERVICE ON MONDAY, THE NEXT DAY. I WAITED BECAUSE I WAS SO UPSET TILL FRIDAY. I CALLED AND THEY FILED A CLAIM. I CALLED BACK ON WEDNESDAY 10-22, AND THE CLAIM WAS NEVER FILED. I SPOKE TO A REP THERE AND SHE TOLD ME THERE WAS NOTHING THAT THEY COULD DO BECAUSE I DID HAVE THE RETURN POLICY IN MY HAND AS I WAS WALKING OUT THE DOOR. I ASKED FOR A MANAGER AND HE FILED THE CLAIM AGAIN. HOWEVER, I ASKED FOR HIS TITLE AND HE SAID HE WAS A CUSTOMER SERVICE REPRESENTATIVE. I ASKED FOR A MANAGER AND HE TOLD ME THAT ONE WAS NOT AVAILABLE FOR ME TO TALK TO. I AM JUST GETTING THE RUN AROUND. CONN'S REALLY CONS YOU OUT OF YOUR MONEYDesired Settlement: I WANT A FULL REFUND.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 10/05/14, Mr. [redacted] purchased a

Sony soundbar with a 24-month Repair Service Agreement. Mr. [redacted]

elected to pick up his soundbar from our Denver, CO location; Mr. [redacted] signed

acknowledging his soundbar was received in good order.

Mr. [redacted] contacted us on 10/22/14; stating his Sony

soundbar was not compatible with his television and he wanted to exchange the

unit. Mr. [redacted] was advised he is still within the Return and Exchange

Policy and may return/exchange his soundbar with a 15% restocking fee which

expires on 11/05/14. We spoke with the Operation manager who

stated Mr. [redacted] may contact his local Conn’s location for assistance with

troubleshooting the soundbar.

At this time we are unable to honor Mr. [redacted]’s request to waive

the 15% restocking fee.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service Department at [redacted]

Kind regards,

Review: I bought furniture from this company and as we were going through the contract before signing, I was told by the salesman I had 30 days to return the furniture if I chose too. It happened that I needed to return the furniture, and just happened that it was on the 30th day from when it was purchased. They proceeded to tell me the return policy wasn't in effect any longer. So I proceed to tell them I was told by my salesman I had 30 days to return it and all I needed to do was pay a 15% restocking fee, they're response was " I guess he was new and didn't know the policy". I was also told by 3 people on the phone in their credit division that I had 30 days as well. It seems no one at this company knows what policy is in effect at any given time. I was under the impression that they make up the rules as they go. Finally after waiting 5 day for them to come to a conclusion as to what they were going to do, a lady called me from Beaumont and stated they were not going to honor the contract I was given and the verbal contract I had with my salesman at the time of purchase.Desired Settlement: I would like them to pickup their still brand new furniture. I told them I would pay the first payment and the 15% restocking fee.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on9/16/14, Mr. [redacted] purchased a

Paloma bedroom set which consisted of five pieces, headboard, footboard, rails,

chest, and night stand; Mr. [redacted] also purchased a Sealy Longmeadow queen

mattress and a Sealy Posturepedic queen foundation, a Nolan recline sofa and

recliner, a Rafael cocktail table and end table. Mr. [redacted] signed

acknowledging he received a copy of Conn’s Return and Exchange Policy at the

time of purchase. Mr. [redacted] elected to have his items delivered; we show

on 9/19/14 Mr. [redacted] received all items in good

order.

After reviewing Mr. [redacted]’ complaint we found he had 14-days to

only exchange his furniture and 30-days to only exchange his mattress with a

$129.00 exchange fee. Our records show Mr. [redacted] exceeded his 14-days to

exchange his furniture; but he was still within his 30-day time frame to

exchange his mattress.

Although, we are unable to honor Mr. [redacted]’ request to return his

furniture and mattress; we are willing to extend Mr. [redacted] the option to

exchange his mattress with a $129.00 exchange fee which applied at the time of

purchase. We have included supporting documents in our response.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Review: I have called a number of times, every time I call I get a different answer on why I haven't been contacted back or why they don't have a answer for me on why I was charged the amount I was for my product. I financed $ 1,653.43 for a washer and dryer, was put on a 12 month cash option payment with $0 interest. I bought in May 2014 and payed off on December 2014. I payed off the washer and dryer in December 2014 in the amount of $1,469.36. Not realizing I came across my contract and just happen to be happy I had gotten it payed off and looked at it and realized a couple of issues. So the calling began. I have been getting the run around from them now since I paid it off. I get told that they will take care it and send it to their offline help, and to give them 2-3 days and some will contact me back. I wait about 4-5 days and still nothing so I then again call back and get the same run around. I have been spoke to very disrespectfully I have been hung up on as well as called a liar to they dont understand why I have not gotten a refund, why I was charged the amount I was to we will definitely get this problem fixed for you. I have over payed them and they are aware of the situation and are doing nothing about it. I just would like to get the refund that I am owed and to be contacted by some one who can actually help me with my situation.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

overpaid on the account because it was supposed to be a no-interest

account.

According to

our records, [redacted] signed a 30-month retail installment contract on May 9,

2014. This account included a 12-month

no-interest financing promotion. [redacted] forfeited the no-interest financing promotion in November 2014 due to a

late payment. The payment was due on

[redacted] and was not paid until [redacted].

The account

balance was accurate at the time [redacted] called to pay the balance in

full. We have attached a copy of [redacted]’ payment history for her records. Thank you,[redacted]

Review: On 10/07/2014 I brought a dish washer from conns and the sale person add an install fee to my bill. I told him that his delivery people would not install due to it be hard wired in. when it was delivered they told me they can not install the dish washer because it had to be hard wired in. I was told I would be refunded the install charge. as of 4/8/15 I still have not been refunded the installment fee. I have called and email conns and been told the refund is being processed. it don't take 6 months to send a refund. and I paid the account off.

Product_Or_Service: dishwasher

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

refund the installment fee.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We confirmed [redacted] dishwasher was not installed at the

time of delivery and installation charge was completed in error. On 4/04/15; we

submitted a check request to issue a refund to [redacted] of $119.99 for the

installation fee. Our records show there has been a delay processing the

request however; our Accounting Department received [redacted] information on

4/13/15. We ask [redacted] to please allow 7-14 business days to receive the

refund check in the mail.

We sincerely apologize for apologize for any

inconvenience [redacted] experienced as a result of the delay

.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: Furniture purchase in 2012 is peeling at the seam. I was told it is not covered , I understand that the furniture should not be peeling like it is

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 2/18/12, [redacted] purchased the

[redacted] living room set which consist of three pieces (sofa, loveseat and

recliner) that comes with a 1-year limited manufacturer’s warranty which

expired on 2/17/13; no additional coverage was purchased.

We reviewed [redacted] complaint and found we

have no records that [redacted] has contacted our service department

regarding any issue she was experiencing with her furniture prior to the

manufacturer’s warranty that expired on 2/17/13. We show [redacted] has only

contacted our service department once on 4/10/15 in attempts to scheduled an

appointment to have a serviceman assess her furniture. However; [redacted]

was informed that the warranty expired on her furniture and we were unable to

schedule an appointment.

At this time we are unable to schedule a service

appointment for [redacted] furniture due to the products is no longer

covered.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: I APOLINAR [redacted] WENT TO CONN ON 1/11/2015 AND BOUGHT A WASHER AND IT DID WORK SO I CALLED CONN THE NEXT DAY AND THE SAID WE HAD TO CALL SERVICE SO THEY COULD COME OUT AND CHECK IT SO WE CALL SERVICE AND THEY SAID THEY DONT SERVICE OUR AREA SO I CALLED CONN AGAIN AND [redacted] THE MANAGER KEPT SAYING WE NEED TO WAIT TILL THEY GOT THE OK FOR EXCHANGE AND WE NEVER HEARD FROM THEM AGAIN SO I KEPT CALLING THEM AND THEY TOLD ME [redacted] WAS NO LONGER THE SO THE MANGER SAID WE STILL HAD TO WAIT SO I TOLD HIM THAT I WAS GOING TO PUT THE WASHER IN MY TRUCK AND TAKE TO THEM AND LIVE IT THERE CAUSE IT DIDEN WORK AND HE TOLD ME IT WOULDEN DO ANY GOOD FOR ME TO LEAVE IT THE CAUSE HE COULD NOT DO ANY THING FOR US ANT THAT POINT AND TIME SO TILL THIS DAY HE HAS NOT CALLED US.SO MY WIFE TOLD THEM THAT IF THEY DIDEN EXCHANGE THE WASHER IN A WEEK SHE WAS GOING TO STOP MAKING PAYMENT TO CONN AND SO SHE DID AND THEY CALL FOR THEIR PAYMENT BUT NOT TO DO WITH THE WASHER. I HAVE ALL THE INFO ON THE WASHER AND THE COPY I CAN FAX IT TO WHO EVER .THANK YOUDesired Settlement: I JUST WANT EVERYONE TO KNOW WHAT CONN DOSE THE THEIR CUSTOMERS. AND I AM NOT GOING TO PAY THE BAL I HAVE WITH THEM.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on

1/11/15, [redacted] purchased a [redacted] washer with a 24-month Repair

Service Agreement Plan. [redacted] elected to pickup his washer the same day

from our Conn’s located in [redacted]

After further review and

research, we have no records that [redacted] has contacted our service

department regarding any issues he is experiencing with his washer. On 5/4/15,

a service representative attempted to contact [redacted] to schedule a

service appointment however; they were unsuccessful and were unable to leave a

voice message.

Although [redacted]

washer does not meet the qualifications for an exchange at this time; he may

contact our Service Department at [redacted] to schedule an appointment to

have a service technician assess the unit.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I BOUGHT A DISCOUNT OVEN BUT IT CAME WITH SO MANY MALFUNTIONS STAFF ON UNIT AND A MICROWAVE OVEN TOO, AND ALSO THE SALE'S PERSON CHARGE A FEE THAT IT WASNT AUTHORIZED BY ME, THIS FEE IS SOME KIND OF INSURANCE HOME PROPERTY ON THE BILL($ 86.16), WE TRY TO TALK TO THE MANAGER FROM CONNS BUT HE SAID IS GOING TO CHARGE A RESTOCKING FEE %15, I WILL NOT PAY THIS FEE.

Product_Or_Service: STOVE GAS

Order_Number: [redacted]-001

Account_Number: PENDINGDesired Settlement: DesiredSettlementID: Refund

REFUND MY FULL MONEY BACK, BRAKE DOWN AMOUNT:$ 895.21 INVOICE CHARGE / $ 981.37 CHARGE WITH INSURANCE HOME PROPERTY FEE

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]'s complaint. Our records show on 4/23/15, Mrs. [redacted] purchased a Frigidaire gas

range and a Frigidaire OTR microwave with a 1-year manufacturer warranty on

both units. Mrs. [redacted]’s signed invoice indicates at the time of purchase

she acknowledged she was provided a copy of Conn’s Return and Exchange Policy

which states: A consumer has 30-days from the date of purchase to return or

exchange (electronics or appliances) with a required 15% restocking fee.

Mrs. [redacted] elected to pick up her range from the El Paso, TX location store

#176 and elected to pick up her OTR microwave from the local El Paso, TX

warehouse location #124; we show Mrs. [redacted]’s pick up was complete on 4/28/15.

After researching

Mrs. [redacted]’s complaint we found Mrs. [redacted] went into her local Conn’s regarding

the property insurance that was purchased. Mrs. [redacted] was advised she

would need to provide a copy of the declaration page of her home owners or

renters insurance to have Conn’s Property Insurance cancelled from her

contract/account. Our records show Mrs. [redacted]’s information was received

and the Conn’s Property Insurance was cancelled and a credit of $106.84 was

applied to her account on 5/14/15.

Conn’s has agreed

to honor Mrs. [redacted]’s request and return the range. Mrs. [redacted] has been in

contact with the store manager regarding the approval.

Kind regards,

Review: I purchased a mattress from Conn's on [redacted]. I sent all proper documentation and receipt from Conn's to receive a $75.00 rebate. All documentation and Conn's personnel state that rebates will be received within 8 weeks. Unfortunately that time has come and gone. I have called Conn's and their rebate center several times and they inform me that they made a mistake and it will take another 10 weeks before I can receive my rebate. As of today I have waited exactly 20 Weeks for a rebate that should have taken 8 weeks. Waiting another 10 weeks is completely unacceptable and truly isn't fair for the customer. I have called and spoken with several supervisors at the Conn's office. At this point waiting a total of 30 weeks for a rebate is just not fair for me as a customer.Desired Settlement: The best things Conn's can do at this point is try to make the situation right by allowing me to pick up a rebate check from their office locally or by Conn's skipping their rebate center and deal with me directly. I will probably not shop at Conn's again because the frustration is to much for a rebate.

Business

Response:

Review: I purchased a ** touchscreen computer from the Mesa, AZ location on [redacted]. I did not open the box for one week because I did not have my computer desk set up. When I opened it and removed the monitor cover, it was quite damaged. I was told to return it to the store. The store informed me that because it was one week after purchase it would need to be sent out for service even though they doubted it could be repaired. Two weeks later I found out it hadn't even left the store yet. I made a request for a refund or credit to my account prior to the 14th day. After a month, my computer arrived at the service location (because the Operations manager in Mesa, AZ didn't have a box to ship it in). The service center contacted me and told me they were shipping it back to AZ because it should have been exchanged in the store because it was damaged straight out of the box. I have purchased another computer from another store in the meantime and just want a full credit to my account prior to the due date of my first payment on [redacted]. I should not be charged any restocking fees either after this long and still unresolved ordeal.Desired Settlement: Full credit to my account with no restocking fee.

Business

Response: